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Cloud Brokers and the Health Industry
Modernizing Healthcare in Canada
Andrea Bilobrk
A Cloud Broker is a type of service provider who performs certain value-added functions
What is a cloud broker?
Cloud exchange –match providers between buyer and suppliers requirements.
What are the different types of
cloud broker models?
Customer
Requirements
Service Provide
r Offering
s
Cloud Exchange
Access to large number of services Flexibility in types of solutions Helps foster competition between
service providers
Risk of interoperability issues Still dealing with multiple vendors Integration and support needs to
be clarified in SLAs to avoid future conflicts
Why Cloud Exchange Brokers?
Customer
Requirements
Service Provide
r Offering
s
Cloud Exchange
Technical Cloud Broker–orchestrating functional APIs, service integration.
What are the different types of
cloud broker models?
Service Integration Platform
Replication CRM Exchange Security
Customer
Provides higher level of support Additional services including
reporting, billing and analysis Full end-to-end solution containing
different vendor solutions
SLAs remain critical Broker is a reseller, not a provider
Technical Cloud Broker Benefits
Service Integration Platform
Replication CRM Exchange Security
Customer
Cloud Business Broker – pre-contract obligation, much like an insurance broker, or service lifecycle operations etc.
What are the different types of
cloud broker models?
Cloud Business Broker
Provider 1
Provider 2
Provider 3
Provider 4
Customer
Able to provide multiple offerings from different vendors
Acts as intermediary for pricing and contracts
Can aid in deploying cloud services across multiple platforms
Do not add additional services or functionality
Cloud Business Broker Benefits
Cloud Business Broker
Provider 1
Provider 2
Provider 3
Provider 4
Customer
The real benefit of Cloud Brokers is to provide additional services to augment internal
systems and processes.
How can the Cloud Broker
model work for Healthcare?
Some service providers already have the capabilities to provide Cloud Broker services such as offering infrastructure services in conjunction with additional offerings such as SaaS and security.
The difference for Cloud is the type of resources that need to be orchestrated (switched & managed).
Traditional service providers can perform the “bigger” cloud broker role and leaving the technical one to another provider/platform.
Service providers already support services including billing, assurance, customer reach and the ability to scale operations to meet the needs of regulated industries
What to look for in a Cloud Broker:
The Role of Telecom
Technical Cloud Brokers provide additional expertise to augment existing infrastructure with new services.
Technology agnostic as their function is to provide a platform to integrate multiple services.
Provides additional value through analytics and reporting platforms that are not often included in cloud services
For highly regulated industries, technical cloud brokers can provide compliant environments and auditing support.
The case for Technical Cloud
Brokers
Identify which processes and services are better served through outsourcing to a service provider.
When looking at any service provider model, including brokers, the SLA will be a key influencer on how services are delivered and supported.
Look for brokers who are technology agnostic to reduce the risk of vendor lock-in and interoperability issues.
Consider additional services including managed and professional services (ie: Security)
Where to start?
Cloud Brokers can help streamline cloud services, provide additional functionality and manage multiple
solutions while offering competitive pricing from a wide variety of providers.
Questions?
