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© ABB Group September 3, 2013 | Slide 1 | 1MRS757945
Clionet® - Data Care Data-sharing and backup service for protection relays
ABB Medium voltage service
© ABB Group September 3, 2013 | Slide 2
PowerCare is a framework for ABB’s Customer Support Agreements. Clionet - Data Care is one of Power Care’s most advanced services.
PowerCare Entry Level Level 1 Level 2 Level 3
Skills Development Services
Product Training List Product Training Application Training Coaching Services
Emergency Maintenance Services
Single Point of Contact Technical Support with agreed response time
Call-out Support with agreed response time
Essential Spare Parts Assessment and Replenishing
Diagnosis & Condition Assessment
Preliminary Survey and Documentation of
Installed Base
Asset Condition and Risk Assessment
Asset Monitoring Remote Asset Monitoring
Self-Maintenance Services Installed Base Life Cycle
Status Report Manuals and Instructions
On-line On-Line Support for Self-
maintenance File Storage
Delivered Maintenance Services
Partial Discharge Assessment on Yearly
Basis
Protection and Control Engineering Services
Switching Apparatus Engineering Services
Full Switchgear Engineering Services
Clionet® - Data Care PowerCare building block
© ABB Group September 3, 2013 | Slide 3
Clionet® - Data Care
The electric grid operates in real time; supply and demand need to be kept in balance at all times. However, the intermittency of renewables and moves to shift peak consumption are driving a need for smarter management of the end-to-end grid. Better control systems are needed to manage a greater variety of supply sources, including distributed generation.
Most utilities have many silos of information. One example is that information collected through operations on assets is usually not available in the maintenance department and vice versa. Through consolidation, many utilities also have geographical or organizational silos of information that make it difficult to get a consistent view of asset performance in different parts of the enterprise. However, it is likely that there is much less data available on assets commissioned 30 years ago than on those installed in the last decade.
ABB views technology that enables you to better control, manage and operate the grid as part of the smart grid portfolio.
ABB is moving forward in implementing the solution. ABB asset knowledge, service base, experience, performance models and algorithms are combined, together with business intelligence software for the analytics and situational awareness that bridges operation technology and IT. For more information, please visit: http://www.abb.com | Smartgrids | Blog
ABB Context
© ABB Group September 3, 2013 | Slide 4
We care for your data Clionet® - Data Care
Introducing the advanced service Service description User benefits User groups Service levels Cyber security and backup process
© ABB Group September 3, 2013 | Slide 5
Clionet® - Data Care Introducing the advanced service - background
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
Diminishing knowledge of old generation protection relays together with the complexity of new generation ones is increasing the importance of maintaining documents such as configuration files, setting files, disturbance recordings, drawings, wiring diagrams and technical solutions.
It is of the utmost importance that up-to-date, relevant and reliable information is easily accessible at all user levels around the clock.
© ABB Group September 3, 2013 | Slide 6
Clionet® - Data Care Introducing the advanced service - background
Conventional methods of storing important technical data and backups: PC hard disk, external hard disk or CD/DVD Backup server, if available
Disadvantages and risks of conventional methods: Important data and product knowledge restricted to
individual users Hard disk crash, erasing all important data Misplacing of external hard disk, CD or DVD External hard disk, CD or DVD subject to possible HW or
SW corruption Data-sharing limitations
Advanced data-sharing and backup services offer a scalable and unique solution.
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 7
Service description
ABB has introduced an advanced data-sharing and backup service, “Clionet® - Data Care”, in order to secure technical documentation of protection and control relays throughout their entire life cycle.
Clionet® - Data Care
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 8
Clionet® - Data Care Service description
Information on the service contract, substations, bays and protection relays is available in a simple graphical structure.
Each user is granted individual access rights.
The customer can add own employees and subcontractors and grant them access rights.
It is easy to manage substation information, such as adding and deleting switchgears, bays, relays, alarm notifications, etc.
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 9
Clionet® - Data Care Service description
A user-friendly protection relay management feature allows simple searching, editing, and adding of protection relays and their related technical files.
The service is future-proof as it is possible to add and edit information on retrofitted switchgears and protection relays without any special approvals or change in graphical structure.
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 10
User benefits
Clionet® - Data Care
Online data sharing and backup anywhere and anytime Easy to collect, share and use information
for all interests groups Possible to create accounts for every user
on substation level and grant individual access rights
All technical documentation of protection relays throughout their entire life cycle stored in one place
No special skills required to use this Web-based service
File management Automatic transfer of binaries for specific
ABB protection relays via PCM600 v. 2.5 Manual uploading and downloading of files
(file size max. 100 MB)
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 11
User benefits
Clionet® - Data Care
Easy enterprise-level administration No special computer skills required to
manage the graphical substation structure Customer administrator provided with all
rights required to maintain own company account
Added value User-defined email notifications regarding
periodical testing and preventive maintenance
User-defined notification template of end user’s choice for additional purposes
Automatic monthly activity reports for enterprise-level customer administrator
Automatic updates on the latest news on new life-cycle service offerings and solutions
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 12
Field crew Installation and commissioning Maintenance
IED (Intelligent Electronic Device) specialists and engineers
Operators Service providers (subcontractors)
Protection relay user groups Clionet® - Data Care
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 13
Two service levels depending on the customer’s requirements:
Entry level
Enterprise level
Service levels Clionet® - Data Care
Login at enterprise level
Login at entry level
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 14
No registration required to login Login authentication by IED serial
number and reported ZIP/Postal code
Entry level Clionet® - Data Care
Automatic transfer of configuration files and disturbance recordings of specific ABB protection relays via PCM600 v.2.5 (for IEDs registered via ABB Life Cycle Service Tool in PCM600)
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 15
The enterprise level is provided as a module in PowerCare Customer Support Agreement, for which an authorized local ABB service unit is responsible.
Full functionality such as: Generation of automatic activity reports for customer
administrator on a monthly basis Up to three (3) customer administrator accounts Customer administrator able to create up to ten (10) user
accounts for own company employees or subcontractors Customer-administered user accounts Graphical structure created by customer administrator for
substations with service contract
Enterprise level Clionet® - Data Care
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 16
Service levels - summary Clionet® - Data Care
Free user
Clionet® - Data Care
Max. 3 customer administrator accounts
Entry level Enterprise level
ABB administrator
Manages substations for own company and able to create
max. 10 user or subcontractor accounts
• Login with relay serial number and postal code registered via Life Cycle Service Tool in PCM600
• Download of files, disturbance recordings, etc.
Creates substation structures according to service contract
and max. 3 customer administrator accounts
Max. 10 user or subcontractor accounts
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 17
Paid service user/subcontractor
Customer administrator
Clionet® - Data Care
Free user
User access levels - summary
Summary of features based on individual access rights: Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 18
Clionet® - Data Care Cyber security
Cyber security test run by ABB Server security, all services included, follows ABB's
information security policies, procedures and guidelines: Protected by an antivirus program Patched monthly by software vendors, if necessary Servers hardened according to hardening guidelines Monitored around the clock by server vendors System vulnerability scans done periodically, usually on a
weekly basis
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 19
Clionet® - Data Care Server backups and restore
Server backups and restore Backups are made on a daily basis by the service vendor. The retention policy is based on ABB's minimum security
baseline. ABB is responsible for keeping 12 months old data ready to be restored. Variations depending on the type of data are possible.
Restore tests are performed at least every 6 months, and a disaster recovery test usually once a year (mostly based on SOX requirements).
The above-mentioned tasks and responsibilities depend on the application and the type of information stored therein.
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
© ABB Group September 3, 2013 | Slide 20
Clionet® - Data Care Best business practice security methods
Best business practice security methods used ABB constantly reviews and updates its security instructions
according to the global IS threat situation. ABB continuously updates the information security policy,
standards, procedures and guidelines, and acts accordingly. All personnel are trained through a mandatory global security
awareness program. Only authorized personnel have physical access to the servers. The IS architecture has been reviewed and approved by
certified IS security professionals.
Introduction
Service description
User benefits
User groups
Service levels
Cyber security & backup
