Clinkare_Case Study_Automate an Old Practice

8/8/2019 Clinkare_Case Study_Automate an Old Practice

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Plus91 Technologies Private LimitedCase Study

www.plus91.in | www.websitefordoctors.in | www.clinkareonline.com | www.plus91online.com

Dr. Kulkarni had been in a small general practice for 30 years and was well liked by hispatients. For over 20 years his wife had acted as receptionist/practice manager and they

had made a good team. However sadly his wife had died some five years previously and

he had found the practice increasingly difficult to manage. He had employed a succession

of senior receptionists but they had not been able to greet the patients by name as his wifehad. The practice had always prided itself on the personal service it offered to patients

and Dr Kulkarni frequently saw patients who knocked on his door at weekends, eventhough he had opted out of out-of- hours. As the practice only had 2,500 patients he

wrote most of his patient records by hand but prided himself that his patients with chronic

disease were well cared for.

In the years after his wife's death, Dr Kulkarni found work increasingly demanding and

seldom got home before 10pm as he now typed all his referral letters himself. He began

to resent the constant requests for visits and help out of hours.

Dr Kulkarni was devastated and unable to track his follow up as well as new patient’srecords. On the other hand his is not able to track the referral and accounts of his clinic.Due this frustration Dr. Kulkarni is not able to treat his patient properly or not able to

concentrate to consult his patient. Some examples including a patient with diabetes not

offered retinopathy screening and another with angina who had not been fullyinvestigated.

Now, Dr. Kulkarni looking for solution where his all problems lead to one single

solution. After some online search and get consulting by his colleague He has decided tobuy software, which helps him to track this all problem what he is currently facing.After doing online search he found Company called Plus91 Technology who provides

such kind of solution to the Doctors.

Dr. Kulkarni called them for the Software Demonstration. After having full Software

demonstration Dr. Kulkarni decided to buy software called ClinKare. ClinKare issoftware which is specially designed for Clinic / Ploy-clinics. ClinKare take care of all

the administrative as well as patient records of the clinic. ClinKare helps Dr. Kulkarni to

manage his Appointments, patients, Patient Records, Referral, Consent, Accounts and aswell as Inventory. ClinKare also provides Statistics where Dr. Kulkarni will come to

know the how many patient are treated for particular symptoms.

The Solution:

The solution is built with both knowledge of the medical domain, as well as the paucity

of infrastructure and computer capability.The solution is thus compatible with different operating systems like Windows, Linux

and Mac and all versions of the same.

The interface of the solution is simple and easy to use and pleasing to the eye.





The functions include all the mandatory requirements for the above business needs aswell as Plus91’s add on features. It also includes the option of clinic specific

modifications. All these functions are built in the form of features.

• The Appointment Feature: - It helps note down all appointments via telephone, email

or in person and schedule the meetings with different doctors of the clinic.

• The patient visit which takes down all the patient information, notes down the test tobe carried out and pops up the requisite test template for the input. The data entry

system is adaptive and hence does not require the user to re-enter the same patient

information on future visits.

• Clinic Management:- this allows the administrative user to set the functions of theclinic. It includes doctor management, inventory management, report management

through pre-defined editable templates, and user management to restrict access tocertain modules.

• Accounting Feature: - this notes down all the accounts, including incomes andexpenditures and displays it in an easy to view format. Pending bills, un-cleared

amounts etc can all be viewed here.

• Patient Management Feature:- this keeps track of all the patients visiting the clinic.All information, with regard to multiple visits, diagnosis and prescriptions and reports

are maintained.

• Referral Feature:- this allows the clinic to keep track of all the doctors whose

references are used. It sets the limits of referral calculations as well as allows test-wise limits to be maintained for referral payouts and shows the referral amount pay

outs of all doctors individually.

• Data back up function, which protects all the data in the system from loss orcorruption.

• Statistic Feature:- This is an advanced tool which allows the clinic to check a numberof statistics based on selectable characteristics. e.g. how many woman between the

age group of 18-30 suffer from a particular disease etc.

Key Benefits:

• Clears all form of paper work which was carried out earlier by the clinic.

• Reduces waiting time for every patient visit because of planned allocated slotsfor all patients through the appointment module.

• Improves space productivity for the clinic with lesser requirement of waitingarea with better patient time management.

• Helps handle all referrals and calculate all referral amounts with the click of abutton.

• Helps generating easy reports for different tests carried out on the patient withthe click of a button and hence cuts down the time taken by half.

• Enables easy dispatch of reports even through emails.

• Helps maintain all patient information and history with regard to multiplevisits, prescriptions etc.





• Helps to maintain a registry of all incomes and expenditures incurred by theclinic.

• Consists of a special administration facility which deploys controlled access todifferent types of users.

• Consists of a separate statistics module to monitor all statistics of the clinicwith regard to patients, diseases, prescriptions, etc.

• Helps safeguard the clinic from valuable data loss with the added function of data back-ups.

Some months later, Dr Kulkarni felt that life had improved. He no longer worked such

long hours, felt much less isolated and had made time to go with Family.





Normal Practice Practice with Software

Difficult to Mana e

P. Record Referral Accounts

Eas to Handle

P. Record Referral Accounts

Unhappy

Patient

Unhappy

Colleague

Unhappy

Dr. Kulkarni

Happy

Patient

Happy

Colleague

Happy Dr.

Kulkarni

Frustration

Loss in Business

Satisfaction

Increase in ROI

Dr. Kulkarni Clinic

Documents

Clinkare_Case Study_Automate an Old Practice