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“We have a strong strategy in place on Africa through Ciel Healthcare”A year ago, Unnati Negi, the Chief Operating Officer of Fortis Clinique Darné, said to Business Magazine that Mauritius has the potential to become world class in a decade. A year later, the clinic maintained its position as leader but faced some serious strains as it ran at peak capacity. To remain competitive, it clinic must expand, points out Unnati Negi.

Unnati Negi (COO, Fortis Clinique Darné)

BUSINESSMAG. Fortis Clinique Darné is running at peak capa-city, affecting the level of ser-vice from time to time. Is there a need for infrastructural expan-sion at the clinic and have plans been made for such an expan-sion? If yes, are we about to see some changes soon?

Fortis Clinique Darné (FCD) has been the leading healthcare provider and trusted partner for over 63 years in Mauritius. This is an extremely strong bond that goes beyond infrastructure limita-tions – it’s mostly about the quality assurance that we offer in terms of the right medical treatment, excellent clinicians, paramedical staff as well as the care and res-pect with which they are treated. There are staff associated with the Clinic for over 30 years, who know a lot of patients and their families by their first names.

FCD is not just about infras-tructure, it is about bonding with people. It is about our brand pro-mise of ‘Patient First’. Yes, FCD has been running at full capa-city and there are issues asso-ciated with high occupancy. The resources are stretched but good communication and right inten-tions are the key.

Our patients have been very understanding and supportive of the situation. They know we will leave no stone unturned to care for them. Their faith helps us to continue doing our best despite the constraints.

We are delighted to share that, subject to all necessary external approvals: we will be adding 100 beds in a phased manner to our clinic. The focus will be on oncology in the new block. We will announce more details shortly.

BUSINESSMAG. Last year, Mauritius has been ope-ning up to the world but not enough to the large Afri-can markets like Nigeria or Uganda, for example, that could have benefited from our private health care sector. Should the authorities put medi-cal tourism and regional flights at the top of their priorities?

Greater connectivity can only do good to Mauritius. Although in my view, medical tourism should be a high thrust area for countries which have spare resources. We are barely managing to cater to our own population’s medical needs in terms of bed capacity. We need to start covering at least the basic spectrum from stroke management program to organ transplant first.

We should instead focus on world-class clinical specialists tra-velling to Mauritius to operate as well as educate. FCD will pioneer this program which will be launched by the beginning of next year cal-led ‘Learning Platform’ where we will invite noted clinicians from all

over the world to Mauritius to en-gage with local talent. We need to create interactive learning zones, both online and offline, with estee-med institutions and stimulate an environment of learning and capa-city building with help from Fortis network as well as internationally.

FCD dreams of a day when Mauritians won’t have to travel abroad for medical treatment. I am confident that once we achieve the optimum level of ex-cellence, medical tourism will only be a natural outcome.

On Africa, we already have a strong strategy in place through Ciel Healthcare (CHL), led by Alex

Alexander, which is acquiring and managing hospitals across Africa. As a group, we are committed to the best in class healthcare deli-very on the continent.

BUSINESSMAG. Last year, you said Mauritius is on its way to become a world-class medical destination, in a decade or so. Do you maintain this statement today? How much have the local private health care sector and Fortis Clinique Darné itself progressed in the course of one year?

I maintain that statement. We have moved closer to that goal

in the last year by launching various new specialties and attracting excellent clinical and paramedical talent. A world-class medical destination rests a lot on the quality of its people as well as its infrastructure.

Our Patient Satisfaction survey has an array of tes-

timonials from expatriates who are pleasantly surprised by the le-

vel of care provided on the island.We still have a long way to go

but we are on the right track.

BUSINESSMAG. Is the collabo-ration between the public and the private sector taking place? In what fields?

Fortis Clinique Darné has always maintained an open chan-nel of communication regarding any collaboration with the public sector, especially when it comes to providing advanced care to Mauritians in the comfort of their own country. We have had a mee-ting with Hon. Health Minister Anil Gayan and his team on the issue and are working closely in iden-tifying areas of collaboration.

“WE ArE BArELy MANAGING to CAtEr to oUr oWN popULAtIoN’S MEDICAL

NEEDS IN tErMS oF BED CApACIty”

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Dentcare est une clinique dentaire située à Mapou, dans le nord de l’île. Ouverte en 2006, elle a commencé ses opérations avec un seul chirurgien-dentiste pour proposer maintenant les services de trois chirurgiens-dentistes et d’un hygiéniste. Elle compte également un omniprati-cien. La clinique opère une unité d’orthodontie où travaillent deux spécialistes dans ce domaine. Y sont pratiquées l’orthodontie classique et l’orthodontie invi-sible. L’équipe est complétée par le directeur général, son assis-tante, trois assistantes dentaires, une assistante administrative et un chauffeur.

Aujourd’hui, la clinique offre ses services autant dans la pro-phylaxie que dans la cosmé-tique dentaires. Le matériel sur place consiste de laser dentaire, ophtalmologique, de robots chirurgicaux et d’un système de radiographie numérique, ISO et CE ; celui-ci permet de retracer les matériaux utilisés au cours des implants et des greffes. Notons que Dentcare utilise des implants d’origine française Glo-balID, Dentarum et SOCOLAB.

La clientèle de Dentcare est composée de 45 % de Mauri-ciens, 30 % d’étrangers et 25 % d’expatriés installés à Maurice.

Vieille De 52 ans, For-tis Clinique Darné a été fondée par le Dr François Darné, avec à l’origine une capacité d’accueil limitée à 12 chambres et dotée d’une unique salle d’opération. En 2009, le groupe CIEL décide de conclure un partenariat avec le groupe indien Fortis Healthcare et rebaptise la clinique Fortis Clinique Darné. De nouveaux investissements y sont injectés et la clinique voit la rénovation de son unité d’urgence et de sa pharmacie. Elle se dote aussi d’une équipe de cardiologues composée de spécialistes in-diens issus du réseau de Fortis dans la Grande péninsule.

D’autres développements suivent : une Neo-natal Intensive Care Unit voit le jour et on assiste à la mise en place d’un départe-ment de dentisterie, d’un autre pour la réhabilitation et la physio-thérapie. La clinique est actuelle-ment dirigée par Unnati Negi, qui a évolué comme Country Head à la National Health Service de Londres, au General Medical Council et au General Dental Council, toujours en Grande-Bre-tagne. Outre les nombreux inves-tissements qu’a faits la Clinique Darné depuis sa fusion avec le groupe Fortis, il y a eu le lance-ment d’une unité pour la chirurgie au laser, d’un ‘catherization labo-ratory’ et des investissements dans le traitement intraveineux pour que les Mauriciens puissent

avoir accès à une médecine de classe internationale.

Cette année, la clinique va mettre cent nouveaux lits à la disposition de ses patients

et prépare l’aménagement d’un nouveau bloc dédié à l’oncologie, chargé de l’étude, du diagnostic et du traitement du cancer.

Fortis Clinique Darné

Un bloc dédié à l’oncologie bientôtDentCareDes soins dentaires spécialisés depuis dix ans

ANALYSES MÉDICALES ET PLUSIEURS AUTRES ANALYSES BIOLOGIQUESAnémie, Diabète, Cholestérol et Triglycérides, Urée, Acide Urique, Troubles de Foie, de Rein, de Thyroïde. Laboratoire agréé par le Ministère de la Santé et la Qualité de la Vie.Un service moderne, fi able, professionnel, et rapide.

Adresse : 1st fl oor Labourdonnais Court ,Port-Louis - Tél : 208 3658 - Site web : www.promedica.muAdresse : 1st fl oor Labourdonnais Court ,Port-Louis - Tél : 208 3658 - Site web : www.promedica.mu