Client Service. Period. SM

Client Service. Period. SM

   

 

                 

GREGBURKE Position:

Owner / CEO

Start Date: June 7th, 1982

Education:

B.S. Communications – St. John’s University

Years in the Industry: 33 years

Previous Experience:

Burke was named president and principal owner in 1995 and grew the business from $5 million in annual sales to $80 million.

Basic Duties:

In his 32 years at Lane Office Greg has handled projects for Condé Nast Publications, Interpublic Group of Companies,

FINRA, and New York University. His devotion to client satisfaction is demonstrated by his tireless commitment to being an advocate for his clients.

It’s not uncommon to find him at job sites on nights and weekends, looking out for his client’s best interests.

Significant Projects:

Condé Nast Publications, Interpublic Group, New York University

Fun Fact: Mr. Burke is extremely philanthropic and donates to many non-profit

organizations and charities throughout New York City and Long Island. A strong believer in giving back to those less fortunate, he is a

proud supporter of Coalition for the Homeless’ Grand Central Food Program, Mercy Hospital, Winthrop University Hospital, Wounded Warriors, Fordham University,

St. John’s University, and Chaminade High School, among many others.

   

 

 

MARKFISCHER

Position: Account Manager

Start Date:

September 8th, 2014

Education: B.S. Economics – UNC at Chapel Hill

Years in the Industry:

Rookie

Previous Experience: Perpetual Caddy and Serial Entrepeneur

Basic Duties:

Mark develops client relationships and ensures that all services are completed on time

and within the designated budget.

Fun Fact: Mark is a U.S. Coast Guard Licensed Captain and runs

his own business-Stella Fishing Charters.

Client Service. Period. SM

Lane Office is a full service furniture dealership dedicated to personal client service. As New York City’s preeminent Knoll dealer and exclusive DIRTT distributor, we are one of New York’s largest distributors by volume. We are well poised in the market to service local, national and international clients. Comprised of experts and built on relationships, we are a business of trust and dedication. We don’t sell furniture, we sell service.

MISSIONSTATEMENT

New Furniture Management• On time and on budget project completion• Budgeting, scheduling and reporting• Subcontractor coordination• Warehousing and transportation• Sourcing (new, used, existing)• Specifications and bill of materials• Space planning, CAD• Installation and reconfiguration• Expense approval and control

Furniture Asset Management• Strategic planning, standards migration• Inventory survey(identification, counting, valuing)• CAD Specification and alternative solutions• Redeployment, reuse, reallocation• Rehabilitation (refinishing, restoration, repainting)• Disposal and brokerage• Expense control, tracking, and reporting

Relocation Management• Installation and reconfiguration• Move management

SCOPEOFSERVICES

MISSIONSTATEMENT

Our goal at Lane Office is to provide a seamless process that minimizes errors and omissions during the planning and implementation of new furniture acquisitions. By defining four separate stages of a project cycle, we can assure the most qualified resources are available at each step.

4STEPAPPROACH1. Project assessment2. Order preparation3. Preparation for installation4. Delivery and installation

Client Service. Period. SM

PROJECT ASSESSMENT

1AWARDED PROJECT

Hold meeting: define project scope, critical dates & strategy

Prepare product summary from CAD takeoff

Check site limitations before order entry, plan time/route accordingly

Plan receiving/staging sites and limitations

Estimate truckload quantities Assess special handling equipment

Define agreeable sequence of events with all parties

Prepare installation labor cost worksheetand draft installation strategy

Meet with client/owner’s reps to review/foresee possible problemsand draft Plan “B”

Prepare specifications to support installation strategy

Complete costs and needs for Plan “B”

SALES / ADMIN / PROJECT MANAGEMENT

ORDER PREPARATION2

Verify details of take-off specification

Verify tagging

Call vendors to reserve manufacturing time, if necessary

Reserve fabrics with primary suppliers

Reserve delivery schedules & coordinate with labor

Arrange for fire code treatment/certification (if required)

Create critical dates chart for project tracking

Review order for sales/project management approval

Prepare final vendor purchase orders and client acknowledgements

Submit final purchase orders to vendor(s)

Notify client of changes required(options, colors, model numbers, dates, etc.)

Notify client of latest change order date for all vendors

Client Service. Period. SM

PREPARATION FOR INSTALLATION

3

Check vendor acknowledgement with sales

and project management

Any/all revisions to purchase orders completed

Review drawings for accuracy

Recheck job site for dimensional accuracy with construction managers

Re-verify manpower and equipment needs.Reserve resources.

Coordinate schedule with contractor, electrician, telephone, elevator reservation

Review current acknowledgement against plans

Reconfirm installation schedule

Project management check revised acknowledgement with

P.O. (review invoice)

Review trash removal plan against routing directions

per installation plan

Create alternate plan for storage

Confirm site needs (docks, elevators, etc.)

DELIVERY AND INSTALLATION

4

Receive systems product

Pre-stage panels

Inspect all product thoroughly before placement

Begin trash removal

File/overage/shortage/damages report

Mark locations of any damage on blueprints

Client walk through and create punchlist

Order replacement parts onrush priority basis

Pre-stage components

Receive freestanding items (blanket wrap if possible)

less damage

Stage cartoned goods near final location as per staging

plan

Reinspect product in final location

Installation Complete

Install and level panels

Deliver components to workstations from staging

Install worksurfaces and pedestals

Complete sub-installation shelves and tasklights

Install electric wiring and telephone cables

Install hang-ons, lighting and accessories

Remove balance of trash

Deliver product routed through warehouse

Inspected by project manager/client verify replacements ordered

Client Service. Period. SM

3 FormABCO Office Furniture

Accord Business FurnitureAcerayAdden

AGI IndustriesAISAkinAlis

AllcraftAllermuir

All SeatingAmcase

American LeatherAmerican Seating

Arc I ComArcadiaArchitexArconas

Arnold FurnitureArt Design International

AtropexAvenue

B&B ItaliaBaker

BaldwinBeachley

BercoBernhardt I Desgin

BoilingBrayton International

BretfordBright Chair

Brueton BonaventureBulo Office Furniture

ButlerCabot Wrenn

CadsanaCAF Contract Seating

Campbell ContractCanoCape

CarolinaCartwrightCassina

CBACNN International

CFStinsonChief Chromcraft

FurnitureColecraft Commercial

FurnishingsCollier

CommunityCompactico

Cortina LeatherCouncil Companies

Cumberland FurnitureDakota Jackson

DarrenDatesweiser

DauphinDavid Edward

DavisDesign AmericaDesign Options

Design Tex

DIRTTDistinction Leather

Donghia

Dowcraft Corp.DRG

DualoyEck AdamsEdelman

EldonEncore

EpicErg International

Euro ChairFlacon

FireKingFirst Office

Fixtures FurnitureFlex-Y-Plan

Fraser ContractGarrett

Geiger InternationalGF Office Furniture

GianniGilbert International

GlaroGlobal

Gordon International

Great Openings GregsonGuild Hall

Guilford of MaineGunlocke

HAGHalconHale

HamiltonHarden Contract

HarpersHarterHouser

HBFHickory Chair

High Point FurnitureHighmark

HonHowe Furniture Corp.

ICFIn2design

Index DesignsIndiana Furniture

InnoIntella Space

LINELIST

Inwood Office FurnitureIronbound Metal

ProductsISE

J&J Furniture & FixturesJasper Desk Co

JoFcoJohnson Tables

JSIKeilhauer

KIKittinger Co.

KNOLLKron

Krug FurnitureKwik FileLacrasse Group

La-Z-Boy ContractLeathercraft

LelandLen Tex

Light Corp.Liz Jordan-Hill

Logiflex

LUI CorporationLuna

LunsteadLyon Metal Products

Magnuson GroupMaharam

MalikMartin BrattrudMartini’s Design

MarvelMazon

Mayline GroupMaywoodMeridian

Metro MidmarkMohawkMontisaMorosoMuller

NatalexNational Office Furniture

NemschoffNeutral Posture

Ergonomics

Nevers IndustriesNevins

NienkamperNightingale

NorsonsNova

NucraftNvision

Office SpecialtyOFSOSI

O’SullivanPaoli

PatricianPenco Products

Peter Pepper ProductsPoltrona Frau

PragmaRexiteRivieraRJones

Rosemount Office Systems

Rovo Chair

RTI Shelving SystemsSafco

SamsoniteSandler Seating

Saporiti ItaliaSauder

Schwab Corp.School OutfittersScopeFurnitureShelby Williams

Shoto CorporationSit-On-It Seating

Sligh Furniture Co,Smith & Watson

Source InternationalSouthwood Furniture

SpecSpinneybeck

Springer PenguinSt. Timothy Chair Co.

StylexSuperior Furniture

SurfaceTayco

TaylorThayer Coggin Thonet

Thrasher GroupTiffany Industries

TraceyTranswall

TroyTuohyUnifor

United ChairValo

VersteelVia

VitraV/S

Wall GoldfingerWatson DeskingWestin-Nielson

WhitehallWoodlore

WoodtronicsWordenWorkrite

Worstream

Client Service. Period. SM

Gregory F. Burke and Avery Wasoleck purchased Lane

Office as Principal Owner and Treasurer respectively.

Charles Lane opened Lane Scientific

Equipment in NYC.

1922

George Gray purchased the company and

renamed it Lane Office Equipment Inc.

1962

Gregory F. Burke was hired and began working as a salesman at Lane Office Equipment, Inc.

1982Lane Office moves to John Street location in downtown

Manhattan.

1992

Lane Office officially becomes a Haworth

dealership

1993

1995

COMPANYHISTORY

Lane Office introduced to Interpublic Group media

company, the beginning of a longstanding relationship.

1998

Lane Office officially becomes a Knoll

dealership

2003Lane Office officially

begins partnership with DIRTT Environmental Solutions as the sole

NYC distributor.Lane Office moves to

205 Lexington Avenue in midtown Manhattan.

2006

Lane Office wins the Condé Nast Publications

World Trade Center project. The largest

project in NYC and in Burke’s career.

2012

Lane Office sponsors Coalition for the

Homeless’ Grand Central Food Program for the fourth year in a row.

2015

1.2 MILLION SQUARE FEET, TOWER 1 – WORLD TRADE CENTER (NEW YORK, NY)

CUSTOMIZED KNOLL WORKSTATIONS WITH GENERATION SEATINGCUSTOMIZED KNOLL & TUOHY PRIVATE OFFICESKEILHAUER, BERNHARDT & BRIGHT GROUP ANCILLARY SEATING

Client Service. Period. SM

COMPLETEDPROJECTS

MEDIA CLIENT (NEW YORK, NY)KNOLL ANTENNA WORKSTATIONS WITH GENERATION SEATINGDATESWEISER CUSTOM WALNUT ELLIPSE CONFERENCE TABLELIORA MANNE SOFASVEND NIELSEN CONFERENCE TABLE WITH DAVIS SEATING

MEDIA PUBLICATIONS CLIENT (NEW YORK, NY)KNOLL ANTENNA WORKSTATIONS WITH GENERATION SEATINGRESTORATION HARDWARE 1950’S COPENHAGEN CHAIRWEST ELM JAMES HARRISON WING CHAIRCOALESSE LAPTOP TABLES

DIGITAL MARKETING CLIENT (NEW YORK, NY)KNOLL ANTENNA WORKSTATIONS AND DIVIDENDS PRIVATE OFFICES

KNOLL ANTENNA QUIET ROOM, HUDDLE ROOM, AND OPEN AREA TABLEKNOLL GENERATION, LIFE, SPRITE, AND YOUNG SEATING

KELIHAUER, VITRA, IZZY, ALLEMUIR, HBF, COALESSE, BERNHARDT, AND DAVIS

ADVERTISING CLIENT (NEW YORK, NY)KNOLL ANTENNA WORKSTATIONS

GENERATION SEATING TASK CHAIRSRECOVERED KNOLL SAARINEN CHAIRS

Client Service. Period. SM

COMPLETEDPROJECTS

DIGITAL CLIENT (NEW YORK, NY)FRAMELESS PIVOT DOORSSTICKBUILT GLASS WITH ANODIZED ALUMINUM FRAMESWOOD AND WHITE CHROMACOAT VENEER PANELS WITH PLUG-AND-PLAY POWER

REAL ESTATE CLIENT (NEW YORK, NY)ANODIZED ALUMINUM FRAMESSTICKBUILT GLASS WITH FRAMELESS PIVOT DOORS10 MM CLEAR TEMPERED GLASSCUSTOM FILM APPLICATION

MARKETING SERVICES CLIENT (NEW YORK, NY)STICKBUILT GLASS WITH SOLID PANEL PIVOT DOORS

POWDERCOAT FRAMES WITH 3/8” CLEAR TEMPERED GLASS

ADVERTISING CLIENT (NEW YORK, NY)HIGH STICKBUILT WALL WITH RECTILINEAR PROFILE

ANODIZED ALUMINUM FRAMES WITH 10 MM CLEAR TEMPERED GLASSGOLDIE STYLE BARN DOORS

Mark Fischer mark@laneoffice.com 205 Lexington Avenue, 11th Floor New York, NY 10016 T. 212.204.9811 F. 212.697.2124 www.LANEOFFICE.com