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London Soho Hotel, Wednesday 26th January
Welcome
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Join the Mobile Revolution2
Agenda
16:30WelcomeAbout Excell and Excell Mobile
16:45 RIM/BlackBerry
17:10 Short Break
17:20
Application Specialists• Telmap• Hand-e-pix• Mobile Voice Recording, Voxsmart• Digital Dictation• Comet Tracker, GPS• Mobile Manager
18:00 Drinks (Free Bar)1-2-1 demonstrations
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Join the Mobile Revolution3
Matthew LeMaire, Excell, Director
Stuart James, Excell, Head of Mobilisation
Justin Forde, BlackBerry
Nick Taylor & Louis Morris, Handheld PC
John Enoch & Elin Engstrom, Voxsmart
Martin Solomon, Wireless Workforce, Comet Tracker
Introducing the Panel
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Join the Mobile Revolution4
Objective
1)To understand your business challenges Why are you here today?
2) To inform you of the current mobile environment with specific focus on BlackBerry and mobile data
3) Showcase Excell’s products and services
4) Align Excell Services to your business challenges
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Join the Mobile Revolution5
Excell Today
• 19 years of trading
• 2010 Turnover £24m
• 30% year on year growth
• Privately owned
• Global Network Coverage
• 7 UK Offices
• Multiple Data Centres
• Extensive Research & Development
• Channel Network Awards 2006,7 & 8 winner for Unified Communications
• Winners at the 2008 IT Europa European Excellence Awards for Unified Communications
• Winners at the 2009 Comms National Awards for Managed Services
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Join the Mobile Revolution6
Excell Today
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Financials
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Evolution
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The Evolution of Excell
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Convergence
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• Multiple Independent Internet Providers
• Multiple PSTN Network to Network Interconnects
• OFCOM Regulated Service Provider
• VPLS Network
• MPLS Network
• Excell continually develops and expands itsnetwork to ensure normal operation never exceeds 45% capacity
• Excell has built its network with its expertise in voice at the forefront; we cannot afford to lose a single packet whereas data has larger tolerances
The Excell Network
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Click to edit Master title styleMaking History of Geography
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Mobilisation from ExcellStuart JamesHead of Mobilisation, Excell
Click to edit Master title styleMobilisation From Excell
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• Service Provider and Full Billing Partner
• Data Centre of Excellence
• Pro-active after sales service
• O2 Highest BlackBerry connector 2011
• Application Introduction
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Join the Mobile Revolution15
Your Business Challenges
Your business challengesPressure to reduce OPEX and CAPEXIncreased need for access to data while away from the office
Increased reliance on Data
Why are you looking to move supplierUnhappy with incumbent account management/customer serviceReduce cost through change of supplier
What are you looking to achieve• More for Less• Better Value• Better Customer Service/Account
Management• Utilise mobile technology e.g. Mobile
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BlackBerryResearch In Motion (RIM)
Justin Forde
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18
#1 smartphone UK, USA and Canada
#2 smartphone worldwide**
100 million+devices sold
11.2 million
devices sold in the last fiscal quarteralone
> 550carriers and distribution partners in 175+ countries
250,000+registered app developers
250,000+active BlackBerry Enterprise Servers
14,000+
employees focused on one thing only, BlackBerry
Top 4 Global Mobile Phone Vendor
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Productivity• Convert 60 minutes of downtime into
productive time each day
Immediacy• 2,500 time-sensitive emails (44%) and 1,990+
callsper year: mobile
• 66% are on the move two or more times a week
• 62% have won a piece of business because theywere able to respond to prospects when on themove
Complete Solution • Reliability, security, resilience & disaster
recovery
Make the most of every minute
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Product
BenefitCutting-edge technology’s
ability to expand their perception
of what’s possible
The constant new discoveries that
occur when you’re really on
the pulse of everything and everyone you love in your
world
Something that looks beautiful but is compact and powerful
.
The impact of premium design and powerfully
high-end functionality
Bold Torch Curve Pearl
BlackBerry device range
Video
Click to edit Master title styleIntroducing the New BlackBerry Playbook
Click to edit Master title style• 7" 1024x600 WSVGA capacitive
LCD touch screen
• Ultra-portable at less than a pound
and less than one-half inch thick (130mm x 194mm x 10mm)
• 1 GHz dual-core processor
• BlackBerry® Tablet OS with support
for symmetric multiprocessing
• MP3, AAC and WMA audio playback
• Support for 1080p HD video playback
(H.264, MPEG4, WMV)
• HDMI out
• Dual HD cameras for video conferencing and video capture
• 1 GB RAM memory
• Up to 64 GB internal storage (16, 32
and 64 GB models)
• Wi-Fi® (802.11 a/b/g/n) connectivity
• Bluetooth® 2.1+EDR support
BlackBerry PlayBook specifications
Questions?
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Back in 10….
Tea and Coffee
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Welcome Back
Click to edit Master title styleSelected Application Partners
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• Hand-e-pix• Mobile Voice Recording, Voxsmart• Digital Dictation• Comet Tracker, GPS• Mobile Manager
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Hand-e-pixNick Taylor
Nick Taylor, Handheld PCs
Managing your photographic assets with hand-e-pix
Mobile Photo Collaborationfor your business
Dramatic growth in camera phones
87%228,000,000,000
Global camera phone adoption by end of 2010 Source: Infotrends
hand-e-pix overview
Rail contractor
Implementing new driver safety system
Images, locations, relevant data
Extranet access for Network Rail
Case study: Skanska Civils
Tackling enviro-crime
Integration with MapInfo
Analysis of ‘hot-spots’
24 hour graffiti clean-ups:15% to 69%
Evidence shared with police
Case study: S.I.P.
Case study: West Yorkshire Police
3,500 frontline officers equipped
> 30,000 images uploaded per month
Used in court weekly
Easy to use
Force-wide strategy for image capture
Hosted or behind-the-firewall
Fully managed hosted service:
software license, web-based Media Manager, technical support, upgrades, updates, hosting fees
Behind-the-Firewall:Implemented in customer’s own
infrastructure
Implementation
SECURE MANAGE
SHARE ANALYSE
Maintains image validity
Corporate control
Images safe if devices are lost
Efficient image retrieval process
Image duplication minimised
Reduce cost of additional hardware
Images have true context
Time spent collating information minimised
Turn data into information!
Real-time image upload
Integration with business systems
Print to pre-formatted PDF report
How can hand-e-pix help?
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Mobile Voice RecordingJohn Enoch
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The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited – used by permission.
Recording BlackBerry Smartphones
SimpleSecure
Affordable
Mobile Call Recording
Join the Mobile Revolution38
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User Location Evidence
Where was a recorded mobile located when a call was connected?
Getting Facts Straight
Record suppliers, take notes on conference calls, etc… just by pressing a button.
Roaming and Local Recording
Compliance
Does the country you are roaming in require recordings to be located and stored in-country?
Disaster Recovery
What if a DDI range or a recorder fails? Will you need to change one or more DDIs very quickly?
Single Search Interface Integration
Do you want to search mobile recordings next to landline recordings?
FSA Compliance
Be sure that ALL calls are compulsorily recorded for compliance.
Roaming & Savings
Does it save money for your recorded users to call a local number?
Future Proofing
Ensure mobile recording will not conflict with any future plans to use a unified comms solution.
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Problems solved
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BlackBerry Enterprise
Server
3. After the call, complete CDRs are encrypted and transferred between the BlackBerry smartphone and the BES.
2. A second call on the mobile network is connected to a landline DDI number on the call recording system.
On The IT Network
4. Once within the security of the IT Network, Call Data Records are collated within the VoxRecord CDR/Alerts Database.
VoxRecord Alerts / CDRs
Centre
5. Once securely in the VoxRecord CDR/Alerts database, the “other-party’s-CLI” data is mapped across into the recorder’s’ search interface.
1. The call connects over the mobile network.
On The Mobile Network
Call to/from Mobile to Mobile or Landline
Recorded User
Technical architecture
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VoxRecord sectors examples
VoxCompliance
compulsory recording
Financial Services
Emergency Services
Any
FSA regulated banks, stockbrokers, fund managers, hedge fund managers, commodity traders
firemen, police
BCP ,training remote workers
VoxSelect
automatic recording with on/off
Healthcare
Financial Services
Professional Services
doctors on call, clinicians, midwives
insurance Brokers, IFAs
lawyers, accountants, surveyors
VoxOnDemand
recording of ad hoc calls at the press of a button
Any
Eg whilst driving, on conference calls, important calls to suppliers, customers, colleagues
business executiveswishing to keep a record of verbal agreements made
public sector staff dealing with the public
remote workers needing to refer back to verbal instructions
£15 per user per month, on-site recording
From £6 per user per month, cloud based recording
The solution suite
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• Easy to use, deploy and manage
• Complies with FSA requirements
• Integrates with existing secure
infrastructure
• Accredited by all leading recording
systems vendors
• Proven in financial services and other
sectors
• Lower Total Cost of Ownership Join the Mobile Revolution42
Benefits
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Digital DictationJohn Enoch
Click to edit Master title styleDigital Dictation
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Comet TrackerMartin Solomon
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Excell Mobile ManagerMike Kinghorn
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What do customers tell us they need?
• Greater control of mobile assets, users and expense• Better visualisation of users/location in the Corporate
hierarchy• Empowered Budget Holders and Cost Centre Managers• Understand where the money is being spent and by
whom• Effective tools to help manage user policies• Usable Management information• Save money, stop abuse, ensure VAT Compliance• Help from a trusted advisor
Mobile Manager is Excell’s web based asset and expense management portal that provides powerful tracking, analysis and control of telecom bills, hardware and employees.
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Illicit use of mobile devices alone costs UK organisations millions every year.
Ovum estimate that the UK’s 3 million plus corporate mobile phones attract an annual bill of £1.7 billion.
Assuming that personal calls can account for around 25% of all calls on company mobiles, this puts the cost of personal calls at £425 million!
Tracking Usage
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Bill Summary Monthly Trend Analysis
Policy Monitor
Navigate
ReportObservations
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Dashboard
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PCM
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£44.00£5.00
Laptop
£15.00
Bluetooth£210.0
0
£20.00
£50.00
£16.00
£15.00£375
PER EMPLOYEEPER MONTH
Monthly running costs
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£50.00£99.00
£1000.00
£300.00
£30.00Fuel Card
£50.00
£115.00
£50.00
£30.00£1724PER EMPLOYEE
ONE OFF
Hardware Costs
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Asset Manager
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Review of Objectives
1)To understand your business challenges Why are you here today?
2) To inform you of the current mobile environment with specific focus on BlackBerry and mobile data
3) Showcase Excell’s products and services
4) Align Excell Services to your business challenges
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Join the Mobile Revolution55
Questions?
Demonstrations are available in the breakout area
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Thanks & DrawLondon Soho Hotel, Wednesday 26th January