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Contractors’ Technology Benchmarking Survey
2014 & 2015 Results
What type of devices do you use at work?
Mobile phone fo
r calls
and texti
ng only
Tablet computer
Smart-phone or W
eb-enabled mobile
phone
Deskto
p computer
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
20142015
When searching for information about electrical products online, which of the following do you use?
I don’t search for electrical products information on-line
Other
An "App"
Website for Maintenance, Repair and Operations (MRO) supplier
Electrical distributor's website
Product manufacturer's website
Search engines, such as Google®, Bing® or Yahoo!®
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
20152014
Which of the following to you use the most often?
Electr
ical d
istrib
utor's
websit
e
Product
manufac
ture
r's w
ebsite
Searc
h engines,
such
as G
oogle®, Bing®
or Yahoo!®
0%
10%
20%
30%
40%
50%
60%
70%
20142015
How often do you use an electrical distributor’s website to search for information?
Less than once a month Monthly Weekly Daily0%
5%
10%
15%
20%
25%
30%
35%
20142015
How often do you use a product manufacturer’s website to search for information?
Less than once a month Monthly Weekly Daily0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
20142015
What type of activities do you typically do online when searching for electrical products or information?
None of these
Document ship damage, defective products or request return authorization
Review invoices, statements or pay invoices
Find the nearest branch with materials in stock
Schedule, track or verify receipt of shipments
Check order status, follow orders or manage jobs
Download Material Safety Data Sheet (MSDS) information
Receive technical support
Check prices or request a quote
Review general information
Download application and installation guides
Research products or applications
Search online catalog for a products by description, product category, brand name, and/or partial part number, etc.
Get technical drawings
Look at pictures of product
Download product specification sheets
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
20152014