Embed Size (px)
Citation preview
Issue 5, 2011
Click corners to turn page
Welcome to the End of Year Review 2011
As 2011 draws to a close, our end of year
review provides the perfect opportunity
for us to reflect on some of the great
successes for NetSupport during the year
as well as pass on our genuine thanks to
all of our customers and partners that
have supported us and our technology
this year.
We all recognise the challenges ahead,
with difficult market conditions and
everyone, rightly, ensuring they find the
best possible solutions for the lowest
possible cost. As a vendor operating at
the premium end of the market, this
does at times make accommodating
all of our potential customers’ needs a
challenge, but it also provides us with an
opportunity to show the real difference in
our solutions and, in many cases, the cost
savings that can be leveraged by their
use.
For 2012 we have a series of product
launches prepared and well in progress;
the first of these we hope to announce
early in the new year. Not only will 2012
bring updates to our core Windows
technology, but also expect to see
lots of new mobile solutions from the
NetSupport development team.
On behalf of everyone at NetSupport, I
want to again pass on our thanks for your
support and wish you all our Season’s
Greetings and a peaceful new year.
Al KingsleyGroup Managing Director
Learn more about the benefits of using NetSupport technology - register for a free webinar
2011 saw us launch the NetSupport webinar series. Customers, new and old, have found the sessions the ideal forum for learning more about a product’s functionality and how it can save you time and money. We’ll be scheduling further sessions in the New Year, so check our website in early 2012 for available dates. Registration is quick and easy.
Leading US education technology publisher, Scholastic, recently hosted a special webinar on our behalf entitled ‘Improve Student Attention While Reducing Costs With Classroom Management Software’. We would like to thank Scholastic for their help and the many attendees who gave up their time to join in. The session focused on the following key elements: •Howtokeepstudents“ontask” •Howtoreduceproblematicbehaviouramongstudents •Howtoincreaseengagementandcollaborationwithstudents •Howtominimiseequipmentdowntime •HowtosuccessfullycontrolcostsandincreaseyourROI. You can listen to the full webinar by clicking here.
NetSupport ProtectTheOctoberlaunchofNetSupportProtect2sawthedesktopprotection and content security solution offer a fresh user experience with a restyled interface, designed to ensure that lockdown features can be accessed with the minimum of effort, combined with enhanced support for Windows 7 and 64bit platforms.NetSupportProtect2isidealforanysharedcomputerenvironment where systems are accessed by several different users during an average day.
Another Award Winning Year For NetSupport and Its Technology2011 has seen NetSupport add to its impressive list of industry awards and accolades.
Customers once again voted in their thousands as we achieved a record number of nominations at the Network Computing Awards. NetSupport Manager, NetSupport Notify and NetSupport DNA all made the shortlist in their respective categories and at April’s gala dinner in London, NetSupport ServiceDesk was crowned Service ManagementProductoftheYearforthethirdconsecutiveyear.
It’s always rewarding when your technology comes out top when reviewed against your competitors’ products and in June we were delighted when NetSupport School did just that in a group test conductedbyPCPRO’sneweducationmagazine,ICTReviews.Described as ‘The Rolls-Royce of classroom management software…’, NetSupport School rated highest in terms of ease of use, range of features and value for money. Read the full review.
In July, Network Administrators and Tech Coordinators from across America’s school districts delivered their verdicts in the annual Scholastic Administr@tor Best In Tech Awards and, for the fourth year running, NetSupport School was named a winner.
September saw us receive the great news that our Techincal Support Manager, Andy Earp, had been named a finalist at the prestigious UK IT Industry Awards. Nominated in the Service and Support ProfessionaloftheYearcategory,Andyhasbeenrecognisedforthecommitment and professionalism he has brought to his role and ensuring that he and his team deliver exceptional customer service.
NetSupport Manager and NetSupport School both received nominationsatthePCPROExcellenceAwards.ManagerwasafinalistintheBusinessProductoftheYearcategorywhileSchoolmadetheEducationProductoftheYearshortlist.
Finally, our continued overseas sales growth saw us recognised as one of the eastern region’s leading exporters by the International Trade Awards in September.
Vote for NetSupport in the 2012 Network Computing Awards
With your help we hope to make 2012 an equally ‘awarding’ year! Voting for the 2012 Network Computing Awards is underway and you have until 13th January to nominate NetSupport.
CLICK HERE to cast your votes.
Virtue Technologies Joins The NetSupportPartnerProgramme
NetSupport Ltd is delighted to announce that leading ICT solutions provider, Virtue Technologies, has become an approved reseller of our technology. Based in Lancashire, Virtue shares NetSupport’s passion for delivering ICT solutions that improve teaching and learning.
OneofthefirstschoolstobenefitfromthenewpartnershipisMarpleHallSchoolinStockport. Virtue has helped the school introduce our classroom management software solution NetSupport School.
ABCD Brings The Latest Technology Advances To Italian Educators
ABCD, held in Fiera di Genova, is Italy’s leading education technology show and the event provided the ideal forum for NetSupport’s Italian partner, Bludis, to update visitors on some of the exciting product developments that have taken place in recent months.
AsBludis’technicaldirector,MaurizioErbaniexplains,withinvestmentin education technology at an all time high in the country, there was great interest in NetSupport’s classroom management technology as schools look to invest in the very best support solutions:
“TheshowwasagreatsuccessforBludis,givingustheopportunityto meet with large numbers of teachers, students and resellers. NetSupport School is the best selling classroom management solution in Italy and we took advantage of the event to showcase version 10.7. The Italian Ministry of Education is busy promoting the use of technology in education and is providing funds for a large number of innovative IT-related projects in schools all around Italy. This has led to great interest in NetSupport School and we were kept busy throughout the event showing visitors how the product can help them effectively manage their IT suites.
“Asaresultofthisinterest,thestartof2012isgoingtobeaverybusyperiod for us! We will be partnering with innovative schools in Sicily, Sardinia, Tuscany and Lombardy, who have kindly agreed to act as demo centres, to demonstrate the benefits of NetSupport School to teachersacrosseachregion.”
CLICK HERE to read full article.
Award Winning products......... from an Award Winning company
CLICK HERE to view all of NetSupport’s 2010/11 awards
A BIG THANK YOU to all the NetSupport staff who generously donated lots of pennies to the ‘wear it pink’ breast cancer campaign.Total raised was £231.13
Another BIG THANK YOUto everyone who helped the men with moustaches raise a grand total of £700.00!
NetSupport Assist
A real highlight of 2011 was the release of our new Mac® and Linux-compatible classroom management solution, NetSupport Assist, in April.
The launch of Assist saw NetSupport become the first classroom management software vendor to offer compatible solutions across Windows (NetSupport School), Mac® and Linux environments. Version 1.03 followed in October with support for Mac® OS X Lion, as well as extended language support with a fully localised Japanese interface.
With a growing number of educational establishments extending their IT infrastructure to include Mac® and Linux computers and netbooks, customers have been quick to welcome NetSupport Assist into their mixed platform ICT suites.
Mouse over to read full article.
NetSupport’s partner network extends to Nepal
NetSupport’s partner network has extended to Nepal following the appointment of NepalDataSystemsPvt.Ltd(NDS)asanapprovedresellerofourtechnology.
Established in 2002 to deliver quality IT services and products at an affordable price, NDS is run by IT professionals who have been in the IT field for more than 20 years. NDS’s corporate customer base spans the life insurance industry, financial institutions, restaurants,retailstoresandmediahouses,butasNDS’sCEO,SujanSiddhiBajracharya explains, by partnering with NetSupport, NDS will also be looking to help the education sector with its ICT requirements:
“NDSisdelightedtohavetheopportunitytorepresentNetSupportinNepal. ICT is beginning to play a big part in our schools and there is therefore a growing need for classroom management solutions such as NetSupport School. I very much look forward to promoting the NetSupportbrandinNepal.”
Boeblingen Schools District Continues To Manage Computer Suites With NetSupport Classroom Management Technology
NetSupport’sGermansistercompany,PCISoftwareGmbH,hasonceagainbeenworkingclosely with the Boeblingen district education department to ensure schools in the region continue to benefit from the latest classroom management technology.
Located in the south-west of the country, 14 local schools have had their NetSupport School licences renewed for a further 12 months.
With ICT playing an increasing role across the curriculum in German schools, NetSupport School has proved the ideal tool to help teachers maximise the efficiency of computer-led lessons, enabling them to provide instant student support, individually or as a group, at the click of a button.
www.boeblingen.de
TripleMMetalExtendsItsUseOfNetSupportManager
HeadquarteredinOntarioandestablishedover35yearsago,Triple M Metal is one of North America’s largest recycling companies. NetSupport Canada has been working closely with the company for many years and recently helped it further extend its use of NetSupport Manager. As Triple M’s IT infrastructure has evolved, so too has NetSupport Manager’s ability to keep pace with the changing face of corporate IT support, delivering a wealth of desktop management features combined with support for Windows, Mac, Linux and mobile technologies.
US Educators Set To Benefit From NetSupport’s
Alliance With Logisoft Computer Products
NetSupport Incorporated is pleased to announce the
appointmentofLogisoftComputerProductsasanapproved
reseller of its technology in the United States.
HeadquarteredinFairport,NewYork,Logisofthasbeens
erving
the education community since 1989 and, as one of the US’s
leading suppliers of education technology, is sure to extend the
appeal of NetSupport’s educational software solutions.
NetSupport’s US Channel Manager, Bill Locke, said:
“I am delighted to add Logisoft as one of our valued
partners. Having Logisoft on board will help us extend
the reach of our products to even more educational
customers country-wide.”
Visit NetSupport - Where you can see NetSupport in the next three months:
‘Hot Off The Press’ - Look out for NetSupport’s ‘new look’ print and online advertising.
NetSupport Celebrates Its 10 Millionth Licence Sale
Since our last newsletter we have seen the total number of systems supported by our technology top the 10 million mark. We would like to thank all our customers for helping us achieve this wonderful milestone.
To help celebrate, we’re running a year-end competition on our Facebook page and we hope you’ll enter.
We would like to know how your NetSupport product has made a positive impact within your organisation.
Don’t worry if you’re not an existing customer, we would still like to hear from you. You may currently be looking at ways to reduce your corporate IT support costs or better manage your school’s ICT suites, so please tell us how the introduction of remote support, desktop management or classroom management software could help you.
The best 10 comments posted on the NetSupport Facebook page will receive a £500/$750 voucher to spend on NetSupport software.
CLICK HERE to enter.
NetSupport ServiceDesk 3
The latest update to our web-based ITIL service desk solution coincided with it beingcrownedServiceManagementProductoftheYearatthe2011NetworkComputing Awards for the third consecutive year.
Recognising that IT departments will often have dedicated teams dealing with specific customers and types of incident, NetSupport ServiceDesk 3 can monitor multiple mailboxes and, based on the ‘incoming email rules’ that have been applied, automate the delivery of incoming mail to the correct mailbox.
11-14January2012,Olympia,London
It was great to see our Technical Support Manager, Andy Earp, nominated at the prestigious UK IT Industry Awards. The annual awards programme, organised byBCS(theUK’sCharteredInstituteforIT)inconjunctionwithComputingMagazine,isthebenchmark for excellence across the IT industry.
Andy’s commitment to providing the very best customer service saw him make the final in the ServiceandSupportProfessionaloftheYearcategory.
Andy Earp
2011 sees a continued fall in resolution times
Overthepast12months,newmeasuresandproceduresintroduced to ensure customers receive a timely response and quicker resolution to their problems have really started to kick in. The combination of procedural changes, staff recruitment and a rigorous training programme has seen both response and resolution times fall dramatically; something we are naturally very proud of.
Averageresolutiontime(days)sinceJanuary2009
Averageresponsetime(hours)fornewlyreportedissues since January 2009
Making it easy to get in touch
We offer several options to ensure our customers can get in touch quickly and easily when they wish to report a problem. Traditional methods such as email and telephone continue to be most popular but we also offer ‘live chat’ and an online submission form.
Registering with our ‘My Support’ area is the perfect way to get the latest product alerts and news. If you are yet to register, CLICK HERE.
NetSupport DNA Mobile Console App Knowing the inventory of your IT assets is essential to the successful day-to-day management of any IT infrastructure and in August we released the NetSupport DNA Mobile Console App to ensure field engineers could access this information on themove.CompatiblewithAndroidphonesandtablets,iPhone,iPadandiPodTouch,theappconnectswithyourcentralDNA inventory database, giving you access to accurate, up-to-the-minute asset management data wherever you are.
Visit www.netsupportdna.com/mobile.asp for more information and to download the app.
NetSupport Business Continuity and its local hosted services bring home the benefits for Oakham Ales. OakhamAles,theacclaimedEastMidlandsbrewer, chose to co-host its business-critical servers at NetSupport’s state-of-the-art data centre.
Commenting on the new partnership, network administratoratOakhamAles,ChrisHolmessaid:“ThecombinationofNetSupport’sexpertknowledge in business continuity, my previous experience with them for disaster recovery provisioning and the very competitive pricing made it very easy to justify the technical and commercial benefits of using a local provider for theseservices.”
By contracting to NetSupport’s co-location services,OakhamAlesisnowbenefitingfroma scalable and resilient infrastructure with their hosted solution that reinforces its overall approach to business continuity.
NetSupport Incorporated’s Central and South American partners have had a busy 2011 extending the reach of our technology. The Corporación Centroamericana de Servicios de Navegación Aérea(COCESNA)isanorganisationthatprovidesservicesandproductsforcivilaviationthroughoutHonduras.Itsmissionistoprovide air navigational services, training, security and technology tohelpstrengthenHonduras’civilaviationindustry.Ithasdecidedto use NetSupport Manager as one of its aids in managing its IT infrastructure and for training. TheColombianNationalPoliceisusingNetSupportSchoolinitstraining suites. New recruits undertake a number of computer-based courses during their training period that help them better understand conflict resolution and preventive strategies and NetSupport School is the ideal tool for helping instructors monitor the computers and collaborate with the students. InChile,ourpartnerhasworkedwithCOPEC,apetroleumcompany that provides fuel and lubrication products throughout the country, for several years. It has decided to further expand its use of NetSupport Manager throughout its organisation, reaching out to all of its refineries and locations in Chile.
NETSUPPORT CHRISTMAS PARTY
Get the latest news from NetSupport 24 hours a day, 7 days a week, using the NetSupport News app:
NetSupportManager
NetSupportNotify
NetSupportSchool
NetSupportProtect
NetSupportDNA
NetSupport ServiceDesk
Remote Control Desktop AlertsClassroom
ManagementDesktop
LockdownIT Asset
Management ITIL Help Desk
NetSupportAssist
Mac & LinuxSupport
Read previous issues of the NetSupport newsletter
Season’s GreetingsFrom all the team at NetSupport
Issue 1, Dec 2010 Issue 2, Apr 2011 Issue 3, Jul 2011 Issue4,Oct2011
