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Office Administrator Presentation
Ameritech Centrex
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Agenda
What does Centrex do?
What is Centrex?
Why did we choose Centrex?
Centrex line types
Using Centrex
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What does Centrex do?
Manages incoming and outgoing calls
Makes phones more powerful
Connects office phones in a seamless network
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What is Centrex?
Centrex = Central Office Exchange Service
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Why did we choose Centrex?
Outsources telecom responsibilities
Offers a solution that will never become obsolete
Provides automatic battery backup during power failure
Eliminates need to purchase an expensive premise-based telecommunications system.
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Centrex line types
Basic Centrex
Electronic Key Line Centrex
ISDN Centrex
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Basic Centrex
Simple applications (e.g., call holding, call forwarding, call transfer)
Dialing into the Internet or other networks
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Electronic Key Line Centrex
In addition to the Basic Centrex functionality:
Display functions, such as caller ID and calling reason
One-touch access to Centrex features
Secondary numbers
Multiple number appearances
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ISDN Centrex
In addition to the Electronic Key Line Centrex functionality, ISDN Centrex can support:
Integrated computer and telephone applications
Videoconferencing
High-speed data transfer (up to 128 Kbps)
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Using Centrex:Popular Basic Centrex features
Direct Outward Dialing
Intercom Calling
Call hold
Consultation hold
Call forwarding-variable
Call transfer deluxe
Three-way conference calling
Call pickup
Speed calling–short
Voicemail
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Direct Outward Dialing
Direct Outward Dialing lets you place calls to telephone phone numbers outside of your Centrex system.
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Intercom calling
Intercom calling lets you dial another Centrex extension without going through an operator or attendant.
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Call hold
Call hold lets you put a call on hold so you can either pick up another call or complete a task.
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Consultation hold
Consultation hold lets you call a third party while the call is on hold.
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Call Forwarding-Variable
Call forwarding-variable routes your incoming calls to a different telephone number inside or outside the Centrex system.
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Call transfer–deluxe
Call transfer–deluxe allows you to hold and transfer incoming calls to other phones within your Centrex system and outside the system.
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Three-way conference call
Three-way conference call lets you join two parties on the same call.
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Call pickup
Call pickup allows you to answer an incoming call at a different Centrex extension.
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Speed calling–short
Speed calling–short allows you to pre-program phone numbers for quick access to the numbers you call the most.
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Ameritech voicemail service
Ameritech voicemail service lets you send, retrieve, edit, archive and erase messages, as well as forward copies of messages to others within the same Centrex system.
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Want more information?
Ameritech Customer Support Site
www.ameritech.com/centrexsupport
