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Warranty Management
Clemens Paulus, SAP
2019, September 25th
Public
2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Daily challenges in complaints handling
1. Complaints may be raised via multiple different channels (excel files, portals,
manual creation, unexpected returns,…)
2. Different streams within the process (quality information, finance and stock) are
often handled separately, have no / little integration and lack transparency
3. Orchestration of the different processes (handling towards the customer,
towards the supplier and within the company)
3PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Portal (e.g. B2B) Excel (e.g. KTL)Customer
Your company
Manual creation (e.g. UI5)
Supplier
Finance
(WTY)
ERP
Portal PDFInteractive Documents
Quality
(QM / IQOS)
Logistics
(MM/SD/ARM)
Holistic view on a complaint
4PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP S/4HANA Enterprise Management
Warranty Management
“SAP Warranty Management is the SAP solution for processing claims an managing corresponding master data. The solution covers the
complete supply chain, linking customer (reimbursement) and vendor (recovery) processes. SAP Warranty Management handles the financial
aspects of claims and integrates related processes (e.g. return parts logistics or quality improvements.)”
Solution
Vendor
Customer
Outgoing to
Vendor
Outgoing to
Customer
Incoming from
Customer
Incoming from
Vendor
SAP Warranty Management works with claim objects that keep track of the transparency through an easy versioning concept.
▪ Within one claim, inbound and outbound processes can be processed for each partner.
▪ Within one category, there can be a unlimited number of versions which document the proceeding of a claim.
▪ SAP WTY provides you one central document instead of many
distributed information and is capable of directly using the relevant,
existing SAP master data (equipment, material, customers, prices…)
▪ The flexible concept allows you to create all variants of your
processes within the claim management process.
▪ Through the flexible process design the rule engine can be called for each version. The rule framework is designed as well to call also self-defined rules and to automate
the validation process as much as desired.
▪ Based on the full integration to all relevant SAP modules, prices can be directly derived from SD or MM within the claim depending on the version and postings of costs /
revenues can be made into FI and CO directly out of the claim, separated by the version.
5PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Even if a claim management process is already in place, using a dedicated warranty management system has the potential to improve the overall business result
• Uniform end-to-end process, independent of object and partner
• Integration into SAP landscape (e.g. modules SD, FI, MM, …)
• Flexible adjustable degree of automation of claim validation
• Reducing of manual efforts and response time to the customer
• Enhancing the accuracy of claim validation creates greater customer confidence
• Increase number of claims raised to the supplier to reduce own costs
Improvement Potential / Value Proposal
6PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty Data Analytics: Quality, Efficiency, New Business Models
Warranty Data gives you direct feedback on how your products are performing in the market
• Discover Failure Patterns early, reducing failure discovery time, reducing number of faulty units being sold
• Rule-based and consistent decisions, for all claims: Warranty, Goodwill, Contracts, Recalls
• Calculate exact accrual rates, to maximize your cash-flow
• Know your products performance and create new service offerings: Pay-per-hour, pay-per-kilometer, extended warranties, full service, full-service leasing, etc.
Model 1
Model 2
Model 3
Model 1
Model 2
Model 3
Model 1
Model 2
Model 3
Model 1
Model 2
Model 3
Model 1
Model 2
Model 3
Model 1
Model 2
Model 3
Model 1
Model 1
Warranty Scenarios
8PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Warranty Eco System can be complex
OEM
Customer
Service Center
Dealer
Distributor
Supplier
Supplier
Branch /
Plant
Abroad
Warranty processes go cross the borders…
◼ …of organizational units
◼ …of legal entities
◼ …of supply chain levels
Warranty deals with diverse organizational settings and players
◼ Direct an indirect sales organizations
◼ Consolidated and independent businesses
◼ Organizational units take different roles in different stages of the
process
◼ Frequently changing players (dealers and suppliers)
Supplier T2
OEM
Branch /
Plant
abroad
9PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty Processes
Company
Supplier
Customer
There are two main processes in warranty management.
Customer Claim
Management
Cost Recovery
Process
Internal Supplier
10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty ScenariosCustomer Claim Management
▪ Create Claims from different sources
(Portal, EDI, XLS Upload, Directly in the
system)
▪ Check Warranty Policy
▪ Claim Validation
▪ Object Claims / Reject Claims
▪ Return Part Management
▪ Check Credit Competency
▪ Trigger FI postings for claims
▪ Post costs to the correct cost object
Claim
Processing
Claim
Creation
Claim
Payment
& Posting
Within the customer facing warranty process the goal is to manage and handle claims
submitted by customers.
11PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty ScenariosCustomer Claim Management
Manufacturer / OEM
Supplier
• Claim submission via web portal, external
interface (e.g. DMS), Mail or phone.
• Detailed information on repair
Case-by-case processing
• (degree of automation is flexible)
• Claim data is received in batch-files (e.g.
Excel)
• Information to repair / defect may be only
partly available
• Mass processing relevance
• FI process differs as warranty costs are
deducted from OEM invoices
Claim
Processing
Claim
Creation
Claim
Payment
& Posting
There are two
major process
variants in the
automotive
industry
12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty ScenariosCost Recovery Process
▪ Create Claims from different sources
(e.g. existing warranty claim, DMS
system, Maintenance order, service
order)
▪ Determine Vendor / Partner
▪ Validate Claim / Check Policy
▪ Send Claim
▪ Validate Claim Response
▪ Trigger FI postings for claims
▪ Post costs to the correct cost object
Claim
Processing
Claim / Version
Creation
Claim
Payment
& Posting
Within the vendor facing warranty process the goal is to recover costs from
internal (intercompany) or external (supliers recovery) sources.
13PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty ScenariosCost Recovery Process
Claim
Processing
Claim / Version
Creation
Claim
Payment
& Posting
There are two
major process
variants
Based on Claims(e.g. if the customer claim
process is used)
• Costs arising from the customer facing
process can be claimed internally (from a
different plant / entity) or externally (from
the respective vendor.
Based on Service Activities (service on internal assets, serialized equipment, …)
• Internal service activities (repair) for an
asset or the replacement of an asset can
be validated with regards to warranty
terms and conditions. If the requirements
are met, the costs can be claimed from
the respective vendor.
Process OverviewCustomer Claim Management „Manufacturer / OEM“
15PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Perform second checks on claim regarding
warranty terms, Value thresholds, special
conditions,…
If necessary, postings can be reversed, changed and
then again posted. Due to the versioning concept, the
transparency is kept during the whole process.
Create the claims from dealer portal / inbound IDocs.
Enrich the claim with data from the reference object
(asset).
Perform first checks on a claim regarding
completeness (mandatory fields),
duplicates, master data,…
After potentially adjusting the claimed amount,
post the claim costs on the appropriate FI
accounts and CO objects.
Warranty Customer Process - OEM
Create Claim
Submit Claim
Perform formal checks
Check financial limits
Post costs on accounts
Reverse Posting
Correct Claim
Validate Master Data
Derive Prices
Perform content checks
Validate returning part
Financial
posting
Customer
Inbound
Processing
Claim CreationClaim
Correction
Customer
Outbound
Processing
16PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Within the warranty claim you can
have
▪ Integration of all relevant documents
in the SAP document flow
▪ Extended information about the
claim’s reference object directly on
the claim screen
▪ Pre-defined layouts for all relevant
table displays (claim positions,
navigation tree for previous claims,
etc.)
Customer
Inbound
Master Data
Cross functions
Claim
Creation
Customer
Outbound
Financial
Posting
Claim
Correction
A claim in SAP WTY
17PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ The warranty claim uses the VSR
engine to validate claims.
▪ Possible validations are
▪ Mandatory field checks on all claim
levels
▪ Check for duplicate claims
▪ Checks for completeness of claim
…
Perform formal claim validations Customer
Inbound
Master Data
Cross functions
Claim
Creation
Customer
Outbound
Financial
Posting
Claim
Correction
18PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Derive the appropriate labor rates
based on country, dealer number,
etc.
▪ Reduce submitted prices
▪ By applying a specific percentage /
value based
▪ By setting a fixed value on the version
/ for an item
▪ By setting respective values per item
type (material, labor, sublet)
▪ By setting maximum values for items
Validate and adjust the prices Customer
Inbound
Master Data
Cross functions
Claim
Creation
Customer
Outbound
Financial
Posting
Claim
Correction
19PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Let claims only be released by the
user that has the right to do so.
▪ Maintain individual credit
competency – separate for credits
and reversals.
▪ Automatic forwarding to the next
higher level can be set up. Next
level approver can be notified by
email or workflow.
▪ Claims awaiting approval from
higher level are collected in a
separate status
Create (financial) approval levels for your claims Customer
Inbound
Master Data
Cross functions
Claim
Creation
Customer
Outbound
Financial
Posting
Claim
Correction
20PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Create FI postings directly out of the
claim. GL account determination (FI)
can be set up completely flexible
according to your needs /
requirements.
▪ Derive the relevant CO object
▪ Internal order
▪ Cost Center
▪ Service Contract
▪ PSP elements
▪ …
▪ Find all documents easily via the
document flow.
Post your claims in SAP FI / CO Customer
Inbound
Master Data
Cross functions
Claim
Creation
Customer
Outbound
Financial
Posting
Claim
Correction
21PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Create a claim statement document
with the message determination
framework directly when performing
the claim posting.
▪ All issued forms and statements are
automatically added to the claim’s
attachment list.
Issue a claim statement document Customer
Inbound
Master Data
Cross functions
Claim
Creation
Customer
Outbound
Financial
Posting
Claim
Correction
Process OverviewCustomer Claim Management „Supplier“
23PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty ScenariosCustomer Claim Management
Manufacturer / OEM
Supplier
• Claim submission via web portal, external
interface (e.g. DMS), Mail or phone.
• Detailed information on repair
Case-by-case processing
• (degree of automation is flexible)
• Claim data is received in batch-files (e.g.
Excel)
• Information to repair / defect may be only
partly available
• Mass processing relevance
• FI process differs as warranty costs are
deducted from OEM invoices
Claim
Processing
Claim
Creation
Claim
Payment
& Posting
There are two
major process
variants in the
automotive
industry
24PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
• The supplier only
get’s a very small
snapshot (usually 2 –
5%) of the parts that
are really failing. All
remaining parts are
charged but not
physically sent back.
• Reimbursement is
often “self-taken” via
initial debit (under-
payment of parts
delivery)
Situation
Communication in field via excel list
Defective
Part
Replacement
Part
8D analysis report
Usually just 2% - 5%
Customer claim data
(e.g. via Excel file)
WTY Claim
25PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Warranty Customer Process - Supplier
XLS
Claim/Notification
Creation
Claim
Correction
Claim
Processing
Financial
Posting
Handle claims individually or collectively:
Post the claim amounts on the appropriate
FI accounts and CO objects.
Create claims & notifications
out of Excel file. Apply updates
if required.
File Upload
Create Documents
File Updates
Validations
Review Claims
Collective Objection
Intial Debit
Distribute Debit
Collective Posting
Correct Claim
Reverse Posting
Claims can be reverse posted, changed
and then posted again. Due to the
versioning concept, the transparency of
what was changed is given.
Perform validations e.g. on warranty terms,
value thresholds, special conditions. Review
claims manually only if necessary. Send
collective objection report to the customer.
26PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Data in internal format, converted
out of external and enriched by
SAP data
The Upload Tool is structured into the
three parts
Header Data
The header holds all general data
like file name, uploading status,
customer or file receive date.
External Data
This section holds the unconverted
data rows and header information
of the uploaded excel file.
Internal Data
This section contains Data in an
internal format, converted out of
external data lines and enriched by
SAP data.
Master Data
Cross functions
Claim / Notification
Creation
Claim
Processing
Financial
Posting
Claim
CorrectionUpload your customer files with the upload tool
Header
Excel Data (External data)
SAP Data (Internal data)
27PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Use different mappings to convert the data
Data in internal format, converted
out of external and enriched by
SAP data
Master Data
Cross functions
Claim / Notification
Creation
Claim
Processing
Financial
Posting
Claim
Correction
▪ Individual file mappings
You can setup individual file
mappings for each partner. Also
multiple file structures for partners
are possible.
▪ Data conversions
Use predefined DDIC conversion
logic or function modules to
convert the data in a SAP
compatible format.
28PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Each line item of a customer file
creates a warranty claim in the
system.
▪ All claims are processed at once,
which means they are validated
regarding the relevant rules (e.g.
technical factor, warranty terms,
duplicates …).
▪ If needed, you can directly jump to
related master data (partner,
material …) with a double-click.
Master Data
Cross functions
Claim / Notification
Creation
Claim
Processing
Financial
Posting
Claim
CorrectionCreate Claims for each customer file line item
29PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Based on the Validation results,
you can object all respective
claims in one document / print out.
▪ You can define the reasons that
are relevant for objecting claims
and bring them in a relevant
priority.
▪ The Output document (PDF) can
be sent to the vendor
automatically or downloaded for a
manual communication. The
document is also attached to the
claims’ document flow.
Master Data
Cross functions
Claim / Notification
Creation
Claim
Processing
Financial
Posting
Claim
CorrectionObject for multiple claims of a customer file
30PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Create an additional claim with a
different claim type that is used to
perform the complete FI / CO
posting at once.
▪ Add a line item for each claim with
the respective financial value of
this respective claim.
▪ Use the hotspot navigation to jump
into the details of the individual
claim with one click.
Master Data
Cross functions
Claim / Notification
Creation
Claim
Processing
Financial
Posting
Claim
CorrectionCreate a collective claim for financial posting
31PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Create FI postings directly out of the
claim. GL account determination (FI)
can be set up completely flexible
according to your needs /
requirements.
▪ Derive the relevant CO object
▪ Internal order
▪ Cost Center
▪ Service Contract
▪ PSP elements
▪ …
▪ Find all documents easily via the
document flow.
Master Data
Cross functions
Claim / Notification
Creation
Claim
Processing
Financial
Posting
Claim
CorrectionCreate one transparent FI posting for all claims
32PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Free selections dialogue including
all fields (customer fields to
standard structures are included
automatically).
▪ Worklist function: Selecting your
own claims with one click.
▪ Calculated values (KPIs) can be
defined freely and shown with the
claims.
▪ Additional information can be read
into the results list, such as:
▪ Long texts
▪ error logs
▪ …
Master Data
Cross functions
Claim / Notification
Creation
Claim
Processing
Financial
Posting
Claim
CorrectionKeep track of all your claims with the warranty
workbench
Process OverviewCost Recovery
34PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Perform Decision Check
Upon receipt of the decision by the
supplier a potential correction of the
requested amount will be made
WTY Supplier Recovery
Claim Version CreationFinancial
posting
Claim
Correction
Reverse Claim
If necessary, postings can be reversed,
changed and then again posted. Due to
the versioning concept, the transparency
is kept during the whole process.
Create Claims / versions
Start from an existing customer claim or with
a new claim, enrich the claim with data from
the reference object (equipment, VMS
vehicle,…), vendor and material master
Validate claims
Perform checks on the claim
regarding completeness
(mandatory fields), duplicates,
warranty, master data, …
Supplier
Outbound
Processing
Supplier
Inbound
Processing
Post claims
After decision check, posting of the
costs is done on the appropriate FI
accounts and CO objects
35PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
WTY Supplier Recovery Process OverviewClaim Creation
▪ Claim creation from external
source in dialog (manually or
automatically) or in batch mode
▪ Automatic determination of vehicle
or equipment from serial number
▪ Automatic determination of
dependent data like master
warranty, warranty start date,
partner etc.
▪ Display of all determined data
within the warranty claim
▪ Direct access to master data
through forward navigation
Create
Claim
Master Data
Cross functions
Claim
Sources
Vendor
Outbound
Vendor
Inbound
Claim
Correction
36PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
WTY Supplier Recovery Process OverviewVendor Outbound processing
▪ Automatic Vendor Determination
• Typically using purchasing
information (source list & purchasing
info record)
• Option to use BAdI for own
determination
▪ Cost Collector
• Determination of costs related to the object
(scrapping / QM related costs)
Create
Claim
Master Data
Cross functions
Claim
Sources
Vendor
Outbound
Vendor
Inbound
Claim
Correction
37PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
WTY Supplier Recovery Process OverviewVendor Outbound processing
▪ Warranty Determination by
• Technical Object with multiple master
warranty assignment
• Spare Part warranty
▪ Warranty Check
• Dedicated profile to cover customer
specific warranty checks
• Using additional sources, e.g.
contracts
Create
Claim
Master Data
Cross functions
Claim
Sources
Vendor
Outbound
Vendor
Inbound
Claim
Correction
38PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
WTY Supplier Recovery Process OverviewVendor Outbound processing
▪ Return Parts Determination
• Define parts to be returned to vendor
• Automatic determination during
processing of claim
• Set usage of parts, decision code and
status
• Decide either to get the costs
reimbursed or to get a new part. In
this case the value of the material
item is zero. But labor costs and
additional fees will be charged.
Create
Claim
Master Data
Cross functions
Claim
Sources
Vendor
Outbound
Vendor
Inbound
Claim
Correction
39PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
WTY Supplier Recovery Process OverviewVendor Inbound processing
▪ Dunning Procedure
• In case the decision is overdue, the
vendor can be reminded
• The functionality is included in the
action framework.
• Standard message framework is used
to send messages
▪ Value correction
• The IV version contains the same
values as the OV version.
• Decision from vendor may have
different values
• A screen is provided to easily adjust
these values in the IV version
Create
Claim
Master Data
Cross functions
Claim
Sources
Vendor
Outbound
Vendor
Inbound
Claim
Correction
40PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
WTY Supplier Recovery Process OverviewClaim Correction
▪ Claim Correction
• In case the claim has not been fully
reimbursed or rejected, it is possible
appeal the decision
• The starting point is again an OV
version which will be copied from the
latest IV version
• The data is the same except the fact
that the amount to be claimed will be
reduced to the difference between the
latest OV and IV versions
• The process of submitting the new
OV version and receiving the result is
identical to the versions before
Create
Claim
Master Data
Cross functions
Claim
Sources
Vendor
Outbound
Vendor
Inbound
Claim
Correction
Report options
42PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Shift from Data to Intelligence
Organizations that provide people with the intelligence to make
better decisions and enable them to act in the moment, will outperform.
Data Information Insight Action VALUE
42
43PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
What Are Your Most Important Decisions?
How can we uncover fraud attempts
in a high volume of warranty claims?
How can we identify failure
patterns earlier to ship better
products and save cost?
How can we create do we drive
maximum cost new business
models (usage-based, full-
service-leasing, extended
warranties)?
DECISIONS
DECISIONS
DECISIONS
DECISIONS
DECISIONS
DECISIONS
DECISIONS
How do we optimize our automatic
processing to keep competitive
advantage of individual responses but
also free up time to do more
meaningful work?
How do we manage our accruals to
optimize our cash flow but also
cover financial risks?
44PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
PredictiveBusiness Intelligence Planning
Sharing
Simulation
Data Preparation
Storytelling
Forecasting
Automated Insights
SAP Cloud Platform
Unified experience for Planning, BI and Predictive all in one service
Live data connectivity enables SaaS for everyone
End-to-end analytics for the Intelligent Suite
SA
P A
naly
tics H
ub
On Premise CloudHybrid
Application Design
Custom Apps
SDK Extensions Mob
ile
SAP Digital Boardroom
Overview and StrategySAP Analytics Cloud is one | simple | cloud
45PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
On-Premise
3rd Party
SAP Analytics Cloud can live-access data in S/4HANA
SAP S/4HANA
DIGITAL BOARDROOM + WEB + MOBILE + NLP
SMART BUSINESS INTELLIGENCE +
COLLABORATIVE ENTERPRISE PLANNING + PREDICTIVE ANALYTICS
INDUSTRY SOLUTIONS LINE OF BUSINESS SOLUTIONS +
SAP HANA SAP BW/4HANA 3rd PARTY APPLICATIONS+ +
C-Suite
Executives
IT and
BI Architects
Business
Users
Backend /
onPremise
Frontend /
Cloud
Direct Access /
No sync required*
*When using HANA or other supported data sources
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Use the Exploration Mode to investigate
Drill through your data
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Create stories to present your analysis in meaningful way
Stories present the analytical content, which can be shared across the enterprise
48PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Sender
recipient
sender
Sender
Share your stories with all relevant recipients / stakeholders
Deployment possibilities
50PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Use SAP methodology to identify gaps
Model CompanyGet ready to use, preconfigured processes to accelerate your SAP solution deployment.
• Get a reference solution with preconfigured processes
• Simplify all phases of your deployment project including discovery and user adoption
• …
Engineered Service (ACS)
Get a best-practice configuration for existing modules / processes
Use project solutions for potential remaining gaps to reduce costs and risks
51PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Short implementation phases
Optimized delivery concepts based on over 15 years of project
experience allows an efficient implementation saving time and
resources. Pre-developed, pre-tested ACS content and pre-created
project templates are reducing the time for Go-Live perceptibly.
Optimized Claim Management processes
Improved warranty management processes are helping to avoid
unjustified payments due to false complaint data as well as an
accelerated and simplified objection process.
Modular solution architecture for fix price
The modularized solution allows to implement only necessary parts for
a fix price and simple enhancements at any time.
Pre- developed objects & content
Preconfigured and -devolved features are reducing project costs for
implementation and failures. Use a bunch of 2000+ pre-developed
ABAP objects to save costs for expensive custom developments you
would need instead.
Engineered Services (ACS for Warranty Management)Customer Benefits – Cost savings
52PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Engineered Services (ACS for Warranty Management)Customer Benefits – Low integration risk
Low impact on existing ERP landscape
The ACS Warranty is connected to SAP standard components, such
as FI or SD using several BAdIs and user exits. The developments are
located into it’s own ACS namespace with the result, that the code
works 99,99% without any modification. This reduces the impact on
your running system and it’s stability significantly.
Proven & tested solution of over 15 years
The solution has proven it’s performance and stability of the 2000+
tested ABAP Objects for many years at manifold projects, system
landscapes and customers. In comparison to normal custom
developments there are no surprising bugs during implementation.
This allows a very smooth implementation.
Long term support & service
As the ACS is based on the SAP standards, a long term support &
service is guaranteed. This safeguards your investments also for a
long term perspective.
53PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Implement ACS in alignment with SAP Activate
Project
Lifecycle
Experience
Trial
Install
Fit/Gap, Scope
and configure
Analyze your gaps directly on
a running prototype in your
system environment.
RunRealizeDiscover Prepare
Migrate,
integrate,
extend, test
Quick Delivery by transport
and config guides
Onboard,
Deploy
Reduced risks due to many
previously done Go-Lives,
Cut-over lists, etc.
Request a demo of your
relevant processes
Explore Deploy
High software quality,
existing test scripts
54PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Source of Information
▪ Internet
Overview-, Detail- and Customer presentations
http://www.sap.com/acs
▪ OSS-System
Notes
(Search term: Automotive Consulting Solutions)
▪ Email - distribution list
Signing up through [email protected]
Questions
Thank you.
Clemens Paulus
Senior Warranty Consultant
Consulting Automotive
SAP Deutschland SE & Co. KG
Hasso-Plattner-Ring 7
69190 Walldorf, Germany
M +49/151/438 19510