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Managing the Business of IT Version 1001
The World of IT
Why I.T. exists… To support the technology requirements of the Business
Provisioning
Management
Web Services
Application Modeling Network Security
Network
Management
Server Management
Multi-Sourcing
What I.T. has to deal with… Massively complex and changing enterprise environment
Application Dependencies
60’s 70’s 80’s 90’s 00’s Current
Processing Online Distributed Shared Information Cloud & Disruption
But while technology constantly evolves
The business always wants to know: Why IT costs what it does, and what can we do about it?
Some things never change
Business requires…
Realities of running the I.T. Business… Costs keep rising…budgets don’t
IT Leadership must…
IT must deliver…
World of
Financial Management
World of
IT Management
This is how I.T. often does it… Disconnected management and reporting
World of IT Business Management
This is how I.T. should do it… Integrated Management and Reporting Toolset foundation
World of
Financial Management
World of
IT Management World of IT Business Management
About Us
Steve Middeldorp Founder & CEO ClearCost Sydney Australia Phone +61.414.506.749 [email protected]
Mark S. Mahre Managing Partner ClearCost US Atlanta Georgia Phone +1.678.641.0390 [email protected]
Simon Ray Director of ClearCost Europe London, England Mobile +44.777.05.333.54 [email protected]
Leadership Team
Corporate – Offices in Sydney since 2001 + Melbourne + Gold Coast
– The #1 ITFM/TBM software product in Australia
– Managing the Business of IT
– Expertise of 80+ installations with our ClearCost Consulting Team
ClearCost Corporate
Federal Government
State Government
Territory / Local Government
Water / Electricity Utilities
Finance Sector
Universities
Research Institutes
Media Sector
Manufacturing
Customer Services
Environmental Services
ClearCost Application Evolution
Contract Management
Formal Reforecasting
Utility Computing Infrastructure module
2nd (Technical) Service Catalog
CMDB Integration
Lifecycle Planning
General Ledger Integration
Predictive Demand & Budget Forecasting
10 Year Forecast Demand & Budgeting
Cloud Deployment model
Managed Services
Explorer (Management BI tool)
2003 2007 IT Budgeting
Enterprise Architecture & Benchmark modelling
Business Service Costing
Chargeback
2001 Multi-
currency/multi model consolidation
2005
2009 2011 2014
Solution Specs
Framework
End-User Units
Budget & Actuals
IT Services
Business Services
Activities & Costs Pools
Activity Based Drivers
Capacity & Demand Based Drivers
Demand Based Drivers
Capacity Based Drivers
GL & COE Source of Data
Every Business Service Linked to a
Customer
Every Activity Linked to a
Technical (IT) Service
Every IT Service Linked to a Business
Service
Every Resource allocated to an
Activity
ClearCost Explorer Product
Reporting, Metrics and Data Analysis
Dashboard View
Business Application Catalog View “services”
ClearCost Enterprise Product
Managing the Data and Meta Data Locally
Service Financials Expenses
Activity
Technical Services
Business Services
Business Unit Usage
Information Analysis Reports
Charts
Data Warehouse
Trending
Operations Functions Assets Capacity
Contract Register
Administration User Authorities
Data Imports / Exports
Relationship Flows Forward & Backwards & at different levels
Financials reconciled to General Ledger Start at the GL level - Always Balanced
Structured per Chart of Accounts
File Note details explaining the budget
Actual transactions auto-mapped
Variance analysis & reporting
Reforecasting
Implementation
Speed of Adoption is up to You
Phase 1
Contained Tools
Learn from this base
Annual updates with our help
Standardize
Training
Governance
Phase 2
Upgrade Tools
Governance Tightens
Extensive analysis
Centralize
Internally updated
Repository Builds
Phase 3
Focus on Automation
Enhance Reporting
Chargeback introduced
Improve Disciplines
Phase 4
Managers accountable
Complete Service Catalog charging
IT Financial Automation
License & Consulting Estimates
IT Budget $2m to $10m, with staff of 10-30
$50k scope, 10-30 days for installation & training
IT Budget $10m to $30m, with staff of 30-100
$90k scope, 45-60 days for installation & training
IT Budget $30m to $50m, with staff of 100-150
$120k scope, 60-90 days for installation & training
IT Budget $50 to $100m, with staff of 150-250
$160K scope, 90 days for installation & training
IT Budget $100-250m, with staff of 250-500
$200K scope, 90-120 days for installation & training
IT Budget $250m+, with staff of 500-1,000+
$300K+ scope, 120-150 days for installation & training
Out-of-the-Box Features
Defensible “zero based” cost budgets linking the cost of supply to meet the budgeted demand
Costed and priced Service Catalogues (including unit prices)
Performance/Benchmark metrics across the full Service spectrum
Infrastructure Capacity Rates - unit rates for Servers & Storage
Chargeback (or Show-back) to Business Units
Budget generation – multiple options (based on Demand, Current forecast, predictive forecasts, cost trends etc…)
Contract Management, Lease management
Re-forecasting & variance analysis (from finance (GL) to demand)
Expense and demand Forecasting (up to 10 years)
Return on Investment
Features for Multiple Groups....
Business Management
IT Technical Managers
CIO & Executives
Service Managers
CFO & Finance
“Transparent, Understandable, Service within a Budget – a Valued Partner”
