Claudia Y. Torres 14838 Vance Jackson Rd. San Antonio, Texas 78230 Phone: 956.459.1884 E-Mail: claudiaytorr@outlook.com

ObjectiveTo grow in a progressive organization as a manager where the blend of my 4 years experience in retail and operations management and enhanced educational skills can help in achieving the goals of the company.

Skills Computer and Numeric Keypad literate

Team-Player with excellent communication and problem solving skills

Motivated self-starter with a strong desire to learn

Professional appearance, attitude, and demeanor

Handles multiple task in an efficient way

Proven leadership abilities in working as a team

Works carefully, hard worker, organized, responsible and friendly

ExperienceTarget’s Senior Team Leader- Guest Experience September 2015- Present Provides a well-trained team to provide great guest service. Provides atmosphere to ensure Target is the preferred among competitors.  Manages the implementation of Target's guest relations programs in the stores.  Proactively identifies team relations opportunities, proposes solutions and follows through on

implementation.  Champions diversity and develops team recognition and rewards programs. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  Champion a Fast, Fun and Friendly team culture throughout the entire store Lead all staffing processes; proactively plans for hiring needs to ensure the store is staffed in all work

centers Drive sales by overseeing the guest service experience throughout the entire store Provide your team with orientation and training, counseling and coaching, and on-the-job support Ensure great service by interacting with guests and team members Strive to achieve sales goals and maintain budget controls Recruit, select and develop and retail talented team members

Gold’s Gym Intl.: Operations Manager November 2013- August 2015 Managed Front Desk, Kid's Club and worked with an outsourced Housekeeping company to ensure

expected service levels and standards. Managed Payroll and monthly budgets within given parameters Managed the PO system and ensured all orders were received and placed or corrected as necessary Conducted accurate monthly and as needed inventories of all retail and concession products Created lively displays of retail and refreshed displays on a weekly to bi-weekly basis Worked closely with RRM to ensure Retail and Concession goals were met as well as attaining high

margin levels consistently Hired, trained and developed new associates through VE building ambassadors of the brand! Ensured the Bi-weekly conversion and dues increase went smoothly by providing correct and timely

information distributed to the members

H-E-B Grocery Company: Central Checkout Manager September 2011-October 2013

Majority of the time spent using independent judgment to make employment-related decisions, or effectively Recommended such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward or otherwise engage in resolving

partner issues Taught and role modeled superior customer service- listened and showed sensitivity to customer’s

concerns Coached, developed, trained and retained Partners Ensured standard operating procedure compliance in the service department

EducationBBA- Marketing & International Business December 2013University of Texas at Brownsville

Dean’s List Academic Achievement Award

MBA- Project Management Present Texas A&M at San Antonio

Certifications Collegiate Role Playing and Relationship Selling Certificate- American Marketing Association

SAP- University Alliances

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InternshipsH-E-B Summer Management Internship 2011-2013

Summer Management internships are available in store operations for college students. The internship enhances one's proven academic excellence and initiative, creative problem-solving and risk-taking skills as well as one's ability to balance strategic thinking and attention to detail entrepreneurial spirit with strong analytical, decision-making, and organizational skills. It also develops one's leadership and communication skills while growing an enthusiasm for results.

Professional Affiliations American Marketing Association- VP of Social Media and Advertising at University of Texas at

Brownsville

Human’s of UTB- Contributor at University of Texas at Brownsville

International Women’s Leadership Association- National Member

National Honor Society of Leadership and Success- National Member

Community Service Brownsville Wellness Coalition, Fall 2012- Present

The Brownsville Wellness Coalition is a Non-Profit organization that works to improve the communities health by increasing the availability of locally grown fruits and vegetables through our certified farmers' market; developing a series of inner-city community gardens and urban farms; and providing hands-on training in both growing and preparing garden-fresh produce, thereby equipping hundreds of our residents with the knowledge and the means to choose a healthier lifestyle.

Marketing Research Brownsville Wellness Coalition Brownsville Children’s Museum Brownsville Farmers Market South Padre Island Bird and Nature Center Brownsville Chamber of Commerce Human’s of UTB- University of Texas at Brownsville

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