Classification of Hotels PTU BHM1 gurminder preet singh

8/8/2019 Classification of Hotels PTU BHM1 gurminder preet singh

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CLASSIFICATION OF HOTELS

1. ON THE BASIS OF SIZE:The main criteria for the categorization of hotel is by size the number of rooms

available in the hotel.

SIZE OF THE HOTEL ROOMS (INDIA) ROOMS (ABROAD)

Small Up to 25 Up to 100

Medium 25 to 100 100 to 300

Large 101 to 300 400 to 600

Extra Large Above 300 600 to 1,000

2. ON THE BASIS OF STARThe Indian hotel industry follows the star rating system, which indicates the number ofstandard of facilities offered by the hotel. Ministry of Tourism has formulated a voluntary

scheme for classification of operational hotels which will be applicable to the following

categories:

Star Category Hotels: 5 Star Deluxe, 5 Star, 4 Star, 3 Star, 2 Star & 1 Star

The Hotel & Restaurant Approval & Classification Committee (HRACC) inspects and assesses the

hotels based on the facilities and services offered. (Member Secretary (HRACC)/ Hotel and

Restaurants Division, Ministry of Tourism, C-1 Hutments, Dalhousie Road, New Delhi 110011).

Qualifying Score

5* D 90%

5* 80%

4* 75%

3* 65%

2* 55%

1* 50%


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ONE STAR HOTELS: these hotels may be small and independently owned with a family

atmosphere. Services provided by the owner on informal basis. There may be limited range of

facilities & simple meals. Guest rooms may or may not have attached bath. Maintenance,

cleanliness should always be of acceptable standards.

TWO STAR HOTELS: in this class hotels should be typically small to medium sized, services &facilities should be more extensive than one star. Some business hotels come into 2 star

classifications. Usually accommodation levels are comfortable, rooms should be attached with

bath. Reception & other staff should be more professional. Hotel should offer wider range of

foods & drinks. Need to have 25 % rooms with AC. Minimum size of bedroom excluding

bathroom in sq. ft is 120.

THREE STAR HOTELS: includes higher staffing levels with higher quality & range of facilities than

two star hotels. Reception & other public areas need to be more spacious & restaurant will

cater to non residential guests as well. All bedrooms will have attached bath & will offer a good

standards of comfort & equipment, such as direct dial telephone, hair dryer, laundry, iron

board, bath with toiletries, room service & some provisions for business travelers can be

expected. Need to have 50 % of rooms air conditioned. Minimum size of bedroom excluding

bathroom in sq. ft 140.

FOUR STAR HOTELS: expectations at this level are higher than three star rated in terms of

luxury, quality, furnishings, services, dcor & equipments in every area of the hotel. Should

accept credit cards & foreign currency. Hotel should have formally qualified Heads of

Departments & staff. Should have recreational facilities like swimming pool, Gym etc. all rooms

should be air conditioned. Personalized services of laundry, & porter is essential, 24 hours room

service. Restaurant will demonstrate wide range of cuisines. Minimum size of bedroom

excluding bathroom in sq. ft 140.

FIVE STAR HOTELS: these offers spacious rooms, minimum 200 sq. ft of bedroom excluding

bathroom. Accommodation is more luxurious, matching the best international standards. The

interior design should be of impressive quality, detail & comfort. The service should be formal,

well supervised. The restaurant preferred to have multi cuisine to serve the wide range of

guests needs. Staff should demonstrate high level of technical skill, matching the highest

international standards. Staff needs to be fluent in English. Staff will be knowledgeable, helpful

& well versed in all aspects of customer care, combining efficiency with courtesy.


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Five star hotels must have minimum of 25 rooms. Facilities are divided into 3 categories:

essential, necessary & desirable.

Essential facilities to be offered include:

A bath/ shower, sockets for electric shavers, 24 hrs hot & cold water supply in bath. A 24 hrs coffee shop. 24 hrs room service. A bar 2 or more specialty restaurants. Centrally air conditioned A swimming pool Color TV with remote & channel music A health club Laundry 7 dry cleaning Conference & banquet halls Guestroom telephones with ISD dialing facilities Carpeted floors ( not necessary in beach resorts) Fire fighting arrangements

FIVE STAR DELUXE: 5 star deluxe categories has basically the same number of features as of a

five star but is superior in quality of services, amenities & facilities etc.


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3. ON THE BASIS OF LOCATION / CLIENTELE CITY HOTELS: Generally located in the heart of city within a short distance from business

center, shopping arcade. Rates are normally high due to their location advantages. They

have high traffic on weekdays and the occupancy is generally high.

Example: Taj Mahal, Mumbai

MOTELS: They are located primarily on highways, they provide lodging to highwaytravelers and also provide ample parking space. The length of stay is usually overnight.

SUBURBAN HOTELS: They are located in suburban areas, it generally have high traffic onweekend. It is ideal for budget travelers. In this type of hotel rates are moderately low.

AIRPORT HOTELS/ AIRTEL/ TRANSIT HOTELS: These hotels are set up near by theairport. They have transit guest who stay over between flights. Example: Hotel Centaur,

New Delhi.

RESORT HOTELS: They are also termed as health resort or beach hill resort and sodepending on their position and location. They cater a person who wants to relax, enjoy

themselves at hill station. Most resort work to full capacity during peak season. Sales

and revenue fluctuate from season to season.

FLOATING HOTELS: Hotels that floats on the water surface. As name implies thesehotels are established on luxury liners or ship. It is located on river, sea or big lakes. In

cruise ships, rooms are generally small and all furniture is fixed down. It has long stay

guest.


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BOATELS: A house boat hotels is referred as boatels. The shikaras of Kashmir andkettuvallam of kerala are houseboats in India which offers luxurious accommodation to

travelers.

ROTELS: These novel variants are hotel on wheel. Our very own "palace on wheels" and"Deccan Odessey" are trains providing a luxurious hotel atmosphere. Their interior is

done like hotel room. They are normally used by small group of travelers.


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4. ON THE BASIS OF THEMEDepending on theme hotel may be classified into Heritage hotels, Ecotels, Boutique

hotels and Spas.

HERITAGE HOTEL: Those historical buildings, castles, forts or palaces which wereconstructed before 1950 are recently converted into heritage hotels. In this hotel a

guest is graciously welcomed, offered room that have their own history, serve

traditional cuisine and are entertained by folk artist. These hotels put their best efforts

to give the glimpse of their region. Example: Jai Mahal palace in Jaipur.

ECOTELS / GREEN HOTELS : these are environment friendly hotels these hotel use ecofriendly items in the room. Example: Orchid Mumbai is Asia first and most popular five

star ecotel.

BOUTIQUE HOTELS: This hotel provides exceptional accommodation, furniture in athemed and stylish manner and caters to corporate travelers. Example: In India the park

Bangalore is a boutique hotel.

SPAS: is a resort which provide therapeutic bath and massage along with other featuresof luxury hotels in India Ananda spa in Himalaya are the most popular Spa.


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5. ON THE BASIS OF OWNERSHIPINDEPENDENT HOTEL: these hotels running as independent property they dont have any tie up

with any other hotels.

CHAINS: these are many single owned hotels. This gives them the advantage of a large centralorganization providing reservation system, management aids, financial support, manpower

specialties & promotional help. These days more and more hotels getting affiliated to each

other. EXAMPLE: affiliated or franchise hotels.

MANAGEMENT CONTRACTED HOTEL: another type of chain organization which operate

properties owned by individuals or patterns are management contract hotels. The contract if of

long term basis between the owner & operator. Where owner is responsible for paying taxes

and other debts. But operator pays for operating expenses.

6. OTHERSSUPPLEMENTARY ACCOMMODATION: These includes all form of rented accommodations such

as: dak bunglows, youth hostels, forest lodges, children recreation centers, dharamshalas,

sarais, camping grounds, etc

TIME SHARES: a new concept where an investor buys a unit which is shared by other users to

whom it may be rented out when not in use by the investor. This concept was started in 1960.

CONDOMINIUM: are similar to the time share hotels, except that condominium hotels have a

single owner instead of multiple owners sharing the hotel. Owners generally pays a monthly or

annual maintenance fee to the management company that takes care of the premises,

including landscaping, cleaning of common areas, water & power supply etc. eg: RCI (Resorts &

Condominium & Inns) Group of Singapore.

Documents

Classification of Hotels PTU BHM1 gurminder preet singh