Class 7 AgendaClass 7 Agenda

Computer Center TourComputer Center Tour Text: Strategy & Technology (cont)Text: Strategy & Technology (cont) Collaboration Tools BasicsCollaboration Tools Basics Text: Peer ProductionText: Peer Production Project TimeProject Time

Groupware Groupware

Productivity tools: Productivity tools: – Scope: Industry Scope: Industry – Network effect a keyNetwork effect a key– Often utilized by applications as well Often utilized by applications as well

as peopleas people

Groupware ExamplesGroupware Examples

EmailEmail CalendarCalendar Workgroup file sharingWorkgroup file sharing Instant messagingInstant messaging Virtual meetingVirtual meeting ““Web 2.0” Web 2.0”

Email Email

ArchitectureArchitecture

OptionsOptions

Design IssuesDesign Issues

Email BasicsEmail Basics

SMTPSMTP– Sendmail programSendmail program

IMAPIMAP– Assumes internet accessAssumes internet access

POPPOP– Predated internetPredated internet

RoamingRoaming– Store and retrieve preferencesStore and retrieve preferences

WebmailWebmail– ““Proxy service”Proxy service”– DirectDirect

E-mail MechanicsE-mail Mechanics

Receive Deliver

MailBoxes UserIMAP

POP

SMTP

Internet

SMTPDirectory

(Auth, Prefs)

SMTP

Virus Checking

Virus Checking

(Web) File/Document (Web) File/Document SharingSharing ArchitectureArchitecture Access ControlAccess Control VersioningVersioning ClientsClients NotificationsNotifications

Instant MessagingInstant Messaging

Clients use IP “channels” to send messagesClients use IP “channels” to send messages– ““Chat room” is essentially a portChat room” is essentially a port– ““Buddy list” has firewall aspectsBuddy list” has firewall aspects

block/allow listsblock/allow lists Packets are delivered directly to the clientPackets are delivered directly to the client AOL or MS act as registries, “brokers”AOL or MS act as registries, “brokers”

– Track which ID’s are on which serversTrack which ID’s are on which servers– ISP’s can monitor/log activityISP’s can monitor/log activity

““Enterprise Instant Messaging”Enterprise Instant Messaging” Discussion Question: Business Usage?Discussion Question: Business Usage?

Virtual MeetingsVirtual Meetings

Instant messaging type Instant messaging type connectionsconnections

Multiple sessions between stationsMultiple sessions between stations

Options for governance, securityOptions for governance, security

Virtual meetingsVirtual meetings

Found in directory,

or via ip-address

Enter Meeting

Hang up?

Host GuestChat

Port 1234

Video

Port 3245

Shared Program

Port 14723

Whiteboard

Port 2712

Define Meeting

Set security,

tools

Initiate calls?

IP Sessions

Web 2.0Web 2.0

DefinitionDefinition– Interactive web services for Interactive web services for

sharing sharing CollaborationCollaboration

– Not a technology changeNot a technology change– Cp Office tools, SaaS Cp Office tools, SaaS

IssuesIssues– Ownership & responsibilityOwnership & responsibility– Degree of central control variesDegree of central control varies– Have we done the “control” phase?Have we done the “control” phase?

Web 2.0 ExamplesWeb 2.0 Examples

WeblogsWeblogs Wiki’sWiki’s YoutubeYoutube (RSS Feeds)(RSS Feeds) (podcasts)(podcasts)

Text Chapter: Peer Text Chapter: Peer ProductionProduction What is “content management”?What is “content management”?

Is “Web 2.0” new technology or new use Is “Web 2.0” new technology or new use of existing?of existing?

Why should we care?Why should we care?

What are the business uses of What are the business uses of WebLogs? WebLogs?

What controls might improve their What controls might improve their effectiveness?effectiveness?

HomeworkHomework

FridayFriday– Draft of Research Paper by COBDraft of Research Paper by COB

MondayMonday– Text Chapter: Software in FluxText Chapter: Software in Flux

WednesdayWednesday– Case: Zara (In Gallaugher)Case: Zara (In Gallaugher)

FridayFriday– Final Draft of Research PaperFinal Draft of Research Paper