Embed Size (px)
Citation preview
The ITSM Transformation
IT-ROI Integration Benefits
Clarity-Service Desk Integration
Transforming IT Service Management
The transformation has begun…
What an exciting, and demanding time to be in IT! Massive changes taking place all around us. A new era of business innovation, changing customer behavior and new ways to consumer computing power & business services and new ways to deliver value. We are standing at the door of a major transformation…. While technology and technology decisions are always important, the future success of IT is going to be determined by IT's ability to effectively run the business aspects of IT.
• To build trust and transparency• To make smart investment decisions• To communicate value in a business terms
In order to accomplish this, we need to take a look at how to better use our existing investments in technology, and how we can automate workflow and tasks so that others can take advantage of the technology and data that we have.A prime example of this is the Service Management group and the Project and Portfolio Management group – as IT-ROI Solutions elaborates.
Innovate to Grow
Rationalize & Optimize
Consumerization of IT
Recession
Demand
for shorter
cycle times
Business demand for IT services
Time
New Normal
IT Executives like yourselves have to communicate IT services, costs and value in a way that helps stakeholders make informed decisions about the use of IT across multiple technology portfolios. AND for IT to manage this service supply chain and advise the business on the optimal way to plan, design and deliver services.
To be successful, IT leaders must be able to respond to questions being asked by the business owners:
• What value am I getting from this service?
• How much does that service cost me?
• Can you deliver on time and on budget?
• What should I move to the cloud?
• How are I reduce cycle time and get new products to market faster?
Transformation: the IT perspective
www.itroisolutions.com
CIO’s role is changing
IT’s role is changing – and evolving from its pure operational role to a more strategic and business-oriented approach that addresses the need for portfolio planning, cost transparency and better business and vendor relationships.
SM and PPM can play a big role and help each other through sharing information that each manages – particularly around cost and demand
IT-ROI Solutions product offerings (Integration Bridge suite) for SD and Clarity help gain that visibility, by integrating CA Service Desk and Clarity. This integration is typically a quick project with great payback.
portfolio strategist
investment manager
service broker
Increase
discover exciting new ways to manage your business interactions
EnterpriseVisibility
www.itroisolutions.com
Why Integrate?
PMO Benefits
www.itroisolutions.com
Why Integrate?
- Plan investments
- Visibility of IT demand
- Track costs per investment
- Allocate and assign
resources
- Ability to make staffing
decisions
www.itroisolutions.com
- Reporting capabilities
- Visibility into costs
- Visibility into schedules
- Maintain SD infrastructure
with PMO
ITSM BenefitsWhy Integrate?
Integration Flow
SD Incidents to PPM Incidents
The left hand finally talking to the right!
www.itroisolutions.com
Please contact us for a personalized integration demo and consultation or to learn more about our exciting new integration solutions and products.
Federico PeñaPresident IT-ROI Solutions (954) 518 3330 x [email protected]
Pablo A. PittalugaVice President of SalesIT-ROI Solutions(954) 518 3330 x [email protected]
Contacts
About IT-ROI Solutions
IT-ROI is a B2B software company that specializes in the development of products that dramatically improve company productivity and streamline business application performance. With a focus on integrations, migrations and interfaces for Clarity PPM and Service Desk, IT-ROI has become known as pioneers in the industry.
Our trailblazing B2B Services department provides a wide range of IT consulting services to tier-one enterprises worldwide. IT-ROI is a CA Technologies Channel Partner and Microsoft Certified Partner. We have several offices throughout North and South America to increase our strategic exposure to key markets and access to our customers.
