Claire Lopez Connors Phone: (562) 761-4254 claire.e.lopez@gmail.com

Dynamic communication and interpersonal skills enable successful and positive interactions with diverse clients, students, management teams, and service providers. Proven ability to work well independently and in a team setting, both as a leader and individual contributor.

MAJOR ACCOMPLISHMENTS

Directed project focus team to reinvigorate Kaizen continuous improvement program across Global Supply Chain organization, which resulted in $800K in hard and soft savings to Bose Corporation.

Standardized Kaizen quantification process by developing Excel tool to empower individuals to quantify their own project cost savings from Kaizen continuous improvement activities, now utilized by over 50 individuals.

Recognized as the second highest producing Personal Banker for Bank of America in the MA market generating 140% of my goal in one quarter by effectively communicating and problem solving with clients.

Computer / Software Skills: MS Excel, MS Word, MS Publisher, MS Power Point, MS Visio, SAP

EDUCATION & TRAINING

B.A. Political Science – California State University Long Beach, Graduated Magna Cum Laude

Professional Training – Lean Six Sigma Yellow Belt Trained

PROFESSIONAL EXPERIENCE

Projects and Programs Coordinator III March 2013 – May 2015Bose Corporation - Framingham, MA

• Seamlessly manage administrative operations for Logistics office: oversee department’s weekly timesheet submission and payroll reports, maintain office supplies and equipment, and track performance to annual operational budget. Develop a standardized digital system for maintaining departmental records and files for customs compliance. Create annual departmental travel budget and coordinate travel details such as schedules, lodging, transportation, and visas/passports for 10 travelers including executive management.

• Manage calendars and schedule meetings, conferences, and appointments for senior management team (6).

• Coordinate communication between management teams, corporate Logistics staff, distribution centers, the public, and internal/external vendors while providing data and information to resolve problems.

• Independently manage all operations master data for Bose’s 5 North American Distribution Centers dating back 7 years and provide ad hoc reporting to support Logistics and Distribution Center management teams as needed, performing data analysis using MS Excel Vlookup formulas, pivot tables, and analytical visuals.

• Plan and facilitate daily video call with international DC management team as part of a tiered management system to review key performance indicators that I track and post daily.

• Create monthly power point presentations by generating key performance metrics for Bose’s 5 North American distribution centers weekly, and lead monthly meetings with senior executives and international DC teams to review operations in order to make collaborative business decisions.

• Lead weekly meetings for Logistics Lean Six Sigma Steering Committee to track project statuses and follow up with project owners to meet deadlines and fiscal year waste management savings targets.

• Lead interdepartmental focus group, which successfully reinvigorated the Global Supply Chain and Planning Group continuous improvement Kaizen program. This resulted in $800K of cost savings in the first fiscal year of the new program, a 476% increase over the previous year.

• Assume lead role in maintaining the interdepartmental Kaizen program, sourcing project owners and team members using a knowledge of individual’s skills and departmental resources. Generate status reports and conduct weekly PowerPoint presentations to management teams on Kaizen activities to ensure delivery to program goals.

Personal Banker November 2011- March 2013Bank of America - Marlborough, MA

• Cultivate and sustain relationships with clients by using the ability to anticipate and understand problems

from a broad prospective to counsel individuals and families on financial programs. Work with an ethnically and culturally diverse population to establish retail banking products for portfolios up to $250K.

• Recognized as the second highest producing Personal Banker for Bank of America in the Western/Central Massachusetts market in sales and service metrics by working in a fast paced environment and positively interacting with clients to counsel, problem solve, and provide resolutions.

• Work as a self-starter to create new business relationships by contacting various local businesses and schools to organize on-site events to solicit clients and provide banking solutions to workers and students.

• Promoted to head of marketing and product information distribution for the Marlborough Branch due to demonstrated attention to detail and ability to comply with stringent federal banking requirements.

• Exercise leadership qualities when training new associates on banking procedures, policies, and regulations while multitasking in a fast-paced environment.

Volleyball CoachWhitney High School - Cerritos, CA November 2009 - June 2011

• Teach fundamentals of indoor volleyball while creating a positive, open environment in which students maintain physical fitness and overall wellbeing.

• Organize volunteer leadership activities for students on a monthly basis, partnering them with local organizations to give back to the community.

• Work with parent support groups and municipal recreation departments to organize fundraising events for the volleyball program and create a budget for the academic year.

Intern March 2010 - June 2010District Office of U.S. Congresswoman Lucille Roybal-Allard-Los Angeles, CA

• Coordinate a workshop event using organizational skills and attention to detail for over 200 attendees.

• Successfully match 3 community members with federal grant opportunities using federal grant resources.

• Support office personnel administratively by answering constituent phone calls and acting as a liaison with the field office staff and by representing a US elected official at community events.

U.S. Student Ambassador to Seoul, South Korea July 2010 - August 2010U.S. Congress - Korea National Assembly Youth Exchange Program

• As one of 10 interns chosen nationally, participate in meetings with National Assemblymen and other political leaders in Seoul, South Korea to discuss U.S.- Korea international relations.

• Analyze current bilateral relations pertaining to historical economic, social, and political ties.

VOLUNTEER EXPERIENCE

Fundraising Campaign ManagerHOLA – Hospice of the Angels 501(c)(3) – Los Angeles, CA June 2015 - Present

• Create an online fundraising campaign to support the organization of a team of health care professionals in Michoacán, MX to offer in-home hospice care free of charge to disadvantaged populations.

Services CoordinatorHoPe Veterinary Center – Los Angeles, CA November 2015 – Present

• Assist with front office duties to sign clients in and confirm eligibility for services, maintain medical files, and support medical staff as necessary to provide veterinary care to the pets of the homeless.