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AICLA/ANZIIF
ClaimsConvention
THURSDAY 19 AUgUST To FRiDAY 20 AUgUST 2010 FoUR SeASonS HoTel SYDneY
ClAimS exCellenCe
Pdratings
anZiifcip...............9pointsaiclacpd..............9pointsnibacpd................9points
PLAtinumsPonsor:
thursdAy19AuGust
7.00am-8.45am registration
8.50am-8.55am Welcomingremarks convenor:philipmaguire,principal,
professionalfinancialsolutionsptyltd
8.55am-9.10am AicLAbravenewWorld ianmcWalter,president,aicla
9.10am-9.45am Professionalmembershipinamoderninsuranceindustry
Joanfitzpatrick,ceo,anZiif
9.45am-10.15am claimsexpectations vivekbhatia,ceo,lumleyinsurance
10.15am-10.45am Morning Tea served in Trade Exhibition
10.45am-11.45am supplychainchallenges–Findingvalue scottdidier,managingdirector,Johnslyng
group pieterversluis,generalmanager,Trans-West
insurancebrokersptyltd fionaphillips,nationalmanager,
claimsoperations,cguinsurance harrypatel,ceocunninghamlindseyaustralia
ptyltd
Facilitator:Jennylambert,generalmanager,customerservices,allianzaustraliainsurancelimited
11.45am-12.15pm evilinthesuburbs;clandestinedrugLaboratories–dangerstothecommunityandinsurers
murraynystrom,director,australianforensic
12.15pm-12.45pm claims,complaintsandcustomerenquiries Johnprice,ombudsman–generalinsurance,
financialombudsmanservice
12.45pm-2.00pm Lunch served in Trade Exhibition
thursdAy19AuGust
7.00pm-11.30pm cc10Galadinner LunaPark(crystalPalace)
dinnerGuestspeaker:bradblaze
Proudlysponsoredby:steamatic
combininglightningfastspeedpaintingwithcomedyaudienceinvolvement,bradblazehasenthralledaudienceswithhisuniquecorporateentertainmentshows.
bradblazehastakenspecialevent&corporateentertainmentinanexcitingnewdirection.hishighenergyshowscaptivateandengagemembersoftheaudience,bringinghugepaintingstolifeasaspeedpainterandmagician-thereisnooneelselikehim.
GALA DINNER CLAIMS EXCELLENCEThe 4Th AnnuAl AIClA/AnZIIF ClAIms ConvenTIon Is The premIer InsurAnCe ClAIms evenT In AusTrAlAsIA, FeATurIng key InTernATIonAl And loCAl speAkers, ComIng TogeTher To engAge And InspIre InsurAnCe proFessIonAls To TACkle globAl And loCAl ChAllenges.
The ConvenTIon ATTrACTs represenTATIves From A wIde rAnge oF Insurers, loss AdjusTers, rIsk mAnAgers, ClAIms IndusTry speCIAlIsTs, supplIers And IndusTry AssoCIATIons.
convenor:ianlavin,director,myifreemansaustralia
2.00pm-2.30pm APrA’ssupervisionApproachand2010/11Agenda
helenrowell,generalmanager,policydevelopment,australianprudentialregulationauthority(apra)
2.30pm-3.00pm claims–Whatmatterstothebrokers? philipgare,headofclaims,
oampsinsurancebrokersltd
3.00pm-3.30pm claimsexcellenceforAdjusters martynnorrie,chiefexecutiveofficer,cunningham
lindseynewZealandlimited
3.30pm-4.00pm Afternoon Tea in Trade Exhibition
4.00pm-4.30pm interviewwithmichaelGill michaelgill,president,internationalinsurance
lawassociation(aida) interviewer:ianmcWalter,president,aicla
4.30pm-5.00pm Whyisaphotocopiernotacar? Timchewter,director,cyberclean
5.00pm-5.10pm summaryofdayone convenor:ianlavin,director,myifreemans
5.10pm-5.45pm networkingdrinksintradeexhibition
6.00pm-7.00pm transporttocrystalPalace,LunaPark
7.00pm-11.30pm conferencedinner–crystalPalaceatLunaParksydney
FridAy20AuGust
7.30am-8.40am registration
8.45am-8.55am reviewofdayoneandoverviewofdaytwo convenor:JonathanhubbardregionalleadernsW
metro,cunninghamlindseygrouplimited
8.55am-9.25am thereinsurersGlobaloutlookonclaims peternickerson,generalmanager, berkleyre.australia
9.25am-10.30am claimsPreparation-Greatexpectations markronan,nationalmanager–aonglobal
riskconsulting(australia),aonriskservicesaustralialimited
JoWillis,claimconsultant,claimsolutionsptyltd andrewThomas,headofspecialistassessingservices,
myifreemanslimited michaelhand,executivelossadjuster,
aceinsuranceltd
Facilitator:andrewbart,ceo,crawford&company(australia)ptyltd
10.30am-11.00am Morning Tea in Trade Exhibition
11.00am-11.30am Peoplebehaviourindistress hilaryhaynes,learninganddevelopmentmanager,
Technicalandoperations,allianzaustraliainsurancelimited
11.30am-12.00pm Who’sLiableforLiability? davidkearney,managingpartner,Wotton+kearney
12.00pm-12.30pm PacificParadise&claimsexcellence ianlavin,director,myifreemans
12.30pm-1.00pm specialistinsurersarespecial! davidbrown,generalmanager,guildinsuranceltd
1.00pm-1.15pm Finalremarks ianmcWalter,president,aicla
1.15pm-1.45pm tradeexhibitionWinnersAnnounced
1.45pm-2.15pm Lunch served in the Trade Exhibition
CLAIMS EXCELLENCEThe 4Th AnnuAl AIClA/AnZIIF ClAIms ConvenTIon Is The premIer InsurAnCe ClAIms evenT In AusTrAlAsIA, FeATurIng key InTernATIonAl And loCAl speAkers, ComIng TogeTher To engAge And InspIre InsurAnCe proFessIonAls To TACkle globAl And loCAl ChAllenges.
The ConvenTIon ATTrACTs represenTATIves From A wIde rAnge oF Insurers, loss AdjusTers, rIsk mAnAgers, ClAIms IndusTry speCIAlIsTs, supplIers And IndusTry AssoCIATIons.
deLeGAtedetAiLs
TiTle ■mr mrs ■miss ms dr
anZiifmasTerid oraiclamembersTickhere
surname
givenname(s)
posiTion
organisaTion
address
suburbposTcode
businessphone
fax
email(confirmaTionWillbesenTToThisaddress)
preferrednamefornamebadge
dieTaryrequiremenTs: vegeTarian ■oTher(pleasespecify)
conFerencePrices(incLGst)member
(AnZiiForAicLA)non-member
FuLLconFerencereGistrAtion
includesconferenceprogram(1.5days),enTryToTheexhibiTion,conferencemaTerials,onepassToTheexhibiTiondrinks,onegaladinnerTickeTandlunchandrefreshmenTsonboThdaysofTheconference.
eArLybirdPricespaybefore5pmfri16July
individualregisTraTion ■$990 ■$1250
mulTipleregisTraTion(5ormorefromonecompanyinonefax/envelope) ■ $880 ■ $1100
stAndArdPricespayafTer5pmfri16July
individualregisTraTion ■ $1200 ■$1560
mulTipleregisTraTion(5ormorefromonecompanyinonefax/envelope) ■ $1100 ■ $1430
onedAyonLyconFerencereGistrAtionFee
ThursdayonlyregisTraTion ■ $710 ■ $925
(includesenTryToTheconferenceprogramonThursday,enTryToTheexhibiTion,conferencemaTerials,andonepassToTheexhibiTiondrinksonThursday)
fridayonlyregisTraTion ■$495 ■$645
(includesenTryToTheconferenceprogramonfriday,enTryToTheexhibiTionandconferencemaTerials)
sociALFunctions–AdditionALticKets(forcolleaguesorparTners)
galadinner ■$195 ■$195
name/s:dieTaryrequiremenTs:■vegeTarian■oTher(pleasespecify)
PAymentdetAiLs
ThisdocumenTWillbecomeaTaxinvoiceforgsTWhenfullycompleTedandpaymenTismade.myregisTraTionfeeWillbepaidby(pleaseTick): chequeenclosed crediTcard efTpos
pleasedebiTmy(pleaseTick): visa masTercard dinersclub amex
cardnumber
expirydaTe
cardholder’sname
amounTa$
cardholder’ssignaTure
daTe
chequesTobemadepayableToAustrALiAnAndneWZeALAndinstituteoFinsurAnceAndFinAnce
bAnKAccount:naTionalbankausTralialTdbrAnch:melbourneoffice,330collinssTreeTnAme:ausTralian&neWZealandinsTiTuTeofinsuranceandfinancebsb:083004Account:515117195pleasesendTheremiTTanceadviceToAccounts@theinstitute.com.Au
cAnceLLAtionAndsubstitutionPoLicy
cancellaTionsinWriTingmadebefore23July2010:fullrefundless$100adminisTraTionfee
cancellaTionsbeTWeen23Julyand6augusT2010:50%refund
cancellaTionsreceivedafTer6augusT2010:norefund
inTheevenTofaregisTranT’sinabiliTyToaTTend,asubsTiTuTedelegaTeisWelcome.subsTiTuTionsmaybemadeaTanyTimepriorTo13augusT2010.
PrivAcyPoLicy
aiclaandanZiifcollecTandsToreyourpersonalinformaTionforThepurposesofprovidingandpromoTingconTinuingeducaTionprogramsandmembershipservices.
TheinformaTionyouprovideWillnoTbereleasedToanyoTherpersonororganiZaTionWiThouTyourconsenTunlessrequiredTodosobylaW.
anZiifandacilaWillonoccasionbeaskedTosubmiTdelegaTenamesandconTacTdeTailsToevenTsponsors.
pleaseTickifyoudonoTWishyournameandconTacTdeTailsTobereleasedToThesponsorsofThisevenT.
pleaseTickifyoudonoTWishyournameandcompanyTobelisTedonTheconferenceproceedingsaTTendancesheeT.
toconFirmyourbooKinG,PLeAsecomPLetethisFormWithPAymentAndreturnto:cc10conFerencemAnAGementc/-ausTralianandneWZealandinsTiTuTeofinsuranceandfinance:level8,600bourkesTreeT,melbournevic,3000ausTraliafax:(613)96424166email:cusTomerservice@TheinsTiTuTe.com.auconferenceandregisTraTionqueries:(613)96137280PLeAsereFeroverLeAFForAccommodAtionbooKinGdetAiLs.
01
02
03
04
05
reGistrAtionForm/tAXinvoicepleasecompleTeforminblockleTTers.paymenTmusTaccompanyregisTraTionform
**eArLybird-reGisterbeForeFridAy16thjuLyAndGointothedrAWtoWinAbottLeAbottLeoFPenFoLdsGrAnGehermitAGe.
REGISTRATION
AccommodAtion–AicLA/AnZiiFcLAimsconvention Theofficialconferencevenueforcc10isThefourseasonshoTelsydney. WehavenegoTiaTedspecialaccommodaTionraTesforconferencedelegaTes. pleasecompleTeTheformbeloWandfaxdirecTlyToThefourseasonshoTel.WesTronglyrecommendbookingearly.
PLeAsenotetheserAtesAresubjecttoAvAiLAbiLity.
AccommodAtionbooKinGForm-AnZiiF/AicLAcLAimsconvention
guesT
address
suburb sTaTe posTcode
phone fax
PLeAseticKyourPreFerences(rAtesdonotincLudeGst)
■ciTyvieWroom,aud$225.00perroompernighT
■operavieWroom,aud$245.00perroompernighT
■harbourvieWroom,aud$265.00perroompernighT
■kingbed■TWinbeds sharingWiTh
■smoking■non-smoking
specialrequiremenTs(specify)
arrivaldaTe deparTuredaTe
flighTnumber flighTnumber
arrivalTime deparTureTime
AccommodAtionPAymentdetAiLs
crediTcarddeTailsTosecureyourbooking-payabledirecTlyToThefourseasonshoTel
pleasedebiTmy(pleaseTick):■visa■masTercard■amex■dinersclub
cardnumber expirydaTe
cardholder’sname amounTaud$
cardholder’ssignaTure daTe
***PLeAseFAXorsendyourAccommodAtionreQuestdirectLytotheFourseAsonshoteL.***fourseasonshoTelsydney.199georgesTreeT,sydney,nsW2000,ausTraliaTel.61(2)9250-3100GrouPreservAtionsfacsimile:(61-2)92478713email:[email protected]
ACCOMMODATION
AustralianandnewZealandinstituteofinsuranceandFinancelevel8,600bourkestreetmelbourne,vic3000australiaphone:(613)96137200fax:(613)96424166email:[email protected]
AustralasianinstituteofcharteredLossAdjustersgpobox1705brisbane,qld4001australiaphone:(617)32296663fax:(617)32217267email:[email protected]
venuefourseasonshotel199georgestreetsydney,nsW2000,australiaphone:+61292503100fax:+61292512851
reGistrAtionmailregistrationformandaccompanyingpaymentto:australianandnewZealandinstituteofinsuranceandfinancelevel8,600bourkestreetmelbourne,vic3000australiafax:+61396424166email:[email protected]
cLosinGdAteForreGistrAtionregistrationfortheconventionclosesonmonday9august2009.
AccommodAtionaccommodationbookingsshouldbemadedirectlywiththefourseasonshotel,byemailingres.sydney@fourseasons.comandquotingcc10orbycompletingthebookingformandfaxingittogroupreservationsfax:(612)92478713.
ArrivALAtthevenueonarrivalatthefourseasonshotel,pleaseensureyoucollectyournamebadgeandconventionmaterialsattheregistrationdesk.yournamebadgeisrequiredforentrytoallconventionsessionsandthegaladinner.Theregistrationdeskwillbeopenfrom7.00amonThursday19augustand7.30amonfriday20august.
cArPArKinGparkingisavailableatmirvacparking(113harringtonstreet)behindthefourseasonshotel.Themaximumchargeperdayis$54.earlybirdratesof$19areavailable.formoreinformation,pleasecallmirvacparkingat(02)92524900.limitedparkingisalsoavailableatthefourseasonshotel.
cAnceLLAtionAndsubstitutionPoLicycancellationsreceivedinwritingbefore23July2010:fullrefundless$100administrationfee.cancellationsreceivedbetween23Julyand6august2010:50%refund.cancellationsreceivedafter6august2010:norefund.intheeventofaregistrant’sinabilitytoattend,asubstitutedelegateiswelcome.substitutionscanbemadeatanytimepriorto13august2010.
ProFessionALdeveLoPmentrAtinGsTheconventionhasbeenaccreditedforthefollowingprofessionaldevelopmentratings:anZiif 9cippointsaicla 9cpdpointsniba 9cpdpoints
chAnGestotheProGrAmTheorganisersreservetherighttoaltertheprogramwithoutpriornotificationtodelegates.
orGAnisinGcommitteeanZiifandaiclawouldliketosincerelythankthecc10organisingcommitteefortheirtimeandeffortcontributingtothe2010claimsconvention:claimsexcellence.
steeringcommittee:ianlavin,myifreemansaustraliaTonylibke,aiclaianmcWalter,aiclainespirslin,anZiifvallyfluhler,anZiif
Programcommittee:andrewbart,crawford&company(australia)ptyltdJonathanhubbard,cunninghamlindseygrouplimitedJennylambert,allianzaustraliainsurancelimitedianlavin,myifreemansaustraliaphilipmaguire,professionalfinancialsolutionsptyltdianmcWalter,aiclavallyfluhler,anZiif
PLAtinumsPonsor siLversPonsors
eXhibitors
sPeAKerGiFtsPonsor
CONVENTION INFORMATION
cc1ohasbeendevelopedbyAnZiiFandAicLA