Claims: 0800 689 0157 Customer Service: 0800 689 1862 · We don’t advise homeowners to work on their own plumbing, drainage & hot water systems however it’s best to act fast

Claims: 0800 689 0157Switch: 0800 689 5135Customer Service: 0800 689 1862

www.drainprotectionuk.co.uk [email protected]

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TABLE OF CONTENTS

3) ABOUT US

5) BOILERS & HEATING

6) DRAINAGE & PLUMBING

7) APPLIANCES

WHATS COVERED:

8) OUR ENGINEERS

9) HOW IT WORKS

10) PRICING PLANS

11) FAQs

13) EMERGENCY CALL OUTS

15) CONTACT DETAILS

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Protecting your home and appliances from every breakdown is unavoidable. Your major appliances including boilers and

plumbing systems will eventually break down and aren’t always covered by your home insurance. Drain Protection UK is here to protect your home from any expensive repairs and replacements throughout the

WE PAY THE UNEXPECTED

COSTS RELATED TO REPAIRING

OR REPLACING A BROKEN DOWN

APPLIANCE OR ESSENTIAL

HOUSEHOLD SYSTEM COMPONENT.

ABOUT USUNLIKE OTHER SERVICE PLANS

Drain Protection UK protects all 3

aspects of your household systems

including drainage & plumbing, boilers

& heating plus your main household

appliances are covered as standard!

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Customer Service: 0800 689 1862 [email protected]

ABOUT USUNLIKE OTHER SERVICE PLANS

Many homeowners are currently

overpaying for their home cover,

with many companies demanding

a yearly increased premium in

addition to finding out they have to

pay excess on any claim.

With our fixed price plans, our

customers can enjoy peace of mind

long term from a company they

trust with ZERO excess on and

claim.

At Drain Protection UK, you’re not

tied in to a contract and can leave

at any time at no extra cost.

Subject to Terms & Conditions.

OUR FIXED PRICE PROMISE

Drain & Plumbing CoverSpend less time worrying about

broken pipes and blocked drains.

Boiler & Heating Cover

Full central heating covering loss of

heating and/or hot water with no

excess.

Home Appliance Cover

Breakdowns and accidental damage

wide range of home appliances.

BENEFITS OF OUR SERVICE PLAN

Drain Protection UK takes care of breakdown’s, new parts as well as all labor costs. Our service plans offer a great way to spread the cost of inevitable system failures. We takes the stress out of the those big one-off payments that cause financial worry.

Our plans have a ZERO excess on all callouts and NO call out charge.

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BOILER & HEATING

FULL COVERAGE SERVICE PLANS

What Am I Covered For?Depending on the cover level selected and listed on your policy

your service plan includes:

Internal Electricity

An electricity failure of at

least one complete circuit.

Gas Supply

Repairing or replacing a

section of damaged

internal gas supply pipe

causing a leak.

Domestic Boiler &

Central Heating System.

Repair to breakdown of the

domestic boiler and or central

heating system which results

in the loss of heating

and/or hot water.

Boiler Replacement

Contribution

A contribution of up to

£250 towards the cost of a

replacement

boiler should yours be

deemed to be beyond

economical repair.

What Am I Covered For?

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Plumbing & Drainage

There can be many different reasons a drain becomes blocked. Drain Protection UK

provides experienced plumbers who have handled many different household issues.

Plumbing & Drainage

Damage to or failure of

the plumbing and drainage

system where internal

flooding or water damage

is likely, including blocked

toilets and external drains.

Boiler Replacement

A contribution towards the

cost of a replacement boiler

should yours be deemed

to be beyond economical

repair.

External Water Supply

A pipe leak, collapse or

blockage of the water

supply pipe provided that

you are responsible for

this.

House hold damaged

Pipes & drainage systems. Water Supply problems Burst pipes

Manholes/Interceptors

Soakaways, storm water

attenuation systems

Roofing Missing

Broken or loose tiles causing

internal water damage.

Faulty hot water

cylinders

or blocked drains

What Am I Covered For?

DRAINAGE & PLUMBING

Our policies ensure that you can carry on with your day-to-day

life without disruptions from damaged plumbing and drainage.

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We are the only company in the UK to offer household appliance cover as

standard. With other companies charging up to £80 per year per appliance, you

can be sure to save money with Drain Protection UK.

What Am I Covered For?Our Plans come with appliance cover included up to 4 appliances

What Appliances Do We Cover?Tumble Dryer, Dishwasher, Cooker/Hobs, Extractor Fan,

Fridge, Freezer, Fridge/Freezer, TV’s (Flat screen only)

ELECTRICAL BREAKDOWNSMECHANICAL BREAKDOWNS

ONLY £1.99 PER MONTH PER ADDITIONAL

APPLIANCE

£300* WORTH OF COVER PER APPLIANCE

COVER ON UP TO 4 APPLIANCES

APPLIANCE PROTECTIONWhat Am I Covered For?

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ELECTRICAL BREAKDOWNSMECHANICAL BREAKDOWNS

At Drain Protection UK, We only use registered engineers

Our vetting process has proven to be the most significant way of protecting our consumers, stamping out rogue traders.

Here are some of the vetting checks we employ before contracting our engineers:

OUR ENGINEERS

Accreditations and QualificationsAny accreditations or qualifications are checked and verified.

ID ChecksWe carry out identification checks.

InsuranceOur members are proud to have public liability insurance to protect their customers for the unexpected.

InterviewsEvery trader is interviewed by our team.

ReferencesMembers are continually monitored via their customer’s feedback.

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HOW IT WORKS

A replacement component or device is arranged on a like for like basis

(Subject to Terms & Conditions)

& you continue with your service plan

RESULT ONE

The issue is repaired by our engineer & you

continue with your service plan

RESULT TWO

ONE

Choose the plan that suits you

TWO

When you are registered you can

enjoy all the benefits our service plan has

to offer

THREE

When you are registered you can

enjoy all the benefits our service plan has

to offer

FOUR

We will troubleshoot the

problem with you and find the

best resolution

FIVE

Arrange for one of our certified & trustworthy engineer’s to visit you

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Drains/Plumbing

Manholes/Interceptors

Taps/Sinks (Blocks/Leaks)

Boiler Protection

Gutters/Roofing

White Goods Appliance Cover

Boiler Service

PRICING PLANSZERO EXCESS AS STANDARD

PLAN 2PLAN 1FULL

PROTECTION PLAN

£6.99 PER MONTH

£80 PER YEAR

£13.99 PER MONTH

£150 PER YEAR

PARTPROTECTION

PLAN

Any claims you make will be dealt with on a personal basis. You will

be in direct contact with the person helping you throughout your claim.

10% off every yearly renewal with us! (Subject to availability)

a wide-range of problems, such as burst pipes, blocked drains and faulty electrics

interceptors, soakaways, storm water attenuation systems and water recycling equipment

Blockages & breakdowns like burst or leaking taps, pipes & slow sink drains

A contribution towards the purchase or hire of alternative heating sources

If the gutters on your roof are leaking, sagging, damaged or not draining rainwater away as they

should, we will arrange your repairs, Clearance & Repair

Boiler Service: Annually on request of chosen date/time.

Up to 4 appliances included in all plans, then just £1.99 per month per additional appliance

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FAQFrequently Asked Questions

Dedicated Support Team

Our in-house support staff are here

to help customers solve drainage &

appliance problems to make the most

of our service.

Qualified Engineers

Only registered experienced engineers

carry out repair work. All background

checks are vetted & verified by

Check-A-Trade before we approve them.

When Will My Cover Begin?

Your cover will commence on the day we process your application, but claims cannot be made in the

first 14 days of cover. Appliance cover claims cannot be made within the first 28 days.

How Do I Update My Contact Details?

Call our customer service helpline on 0800 689 1862 to make any changes to your contact details or

to update your registered appliances.

Do I Have To Pay Any Excess On Claims?

No! All our claims are excess free. For more information contact our customer service team on

0800 689 1862 for any questions you may have.

What Happens When I Am Due For Renewal?

We will always send you a reminder of this once every 12 months at least 2 weeks prior to your

renewal anniversary.

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Switch from your current provider

Transferring your plan to us can make a

huge difference to your finances. We make

it easy to switch with our how to guide.

(See website for details)

Proactive Solutions

With our claims line, our expert team

are ready to send out check-a-trade

registered engineers to fix your

problems as soon as possible.

Will I Get A Refund If I Cancel?

If your policy is cancelled either within or after the cancellation period and you have made a claim,

your policy will be cancelled immediately but you will still be required to pay the full year’s premium.

How Do I cancel Or Change My Policy?

To cancel or transfer your policy into another name, please write to us or email us at

[email protected]. Please let us know the reason for cancellation or amendment.

What Happens if I move?

We will transfer your policy if you move, free of charge. Call us on 0800 689 1862 and the change will

take effect immediately if required. Please note, we do not cover properties with existing issues.

How Do I Pay For My Plan?

We offer several different options for payment. You can choose to pay monthly or annually.

We accept all major credit and debit cards, except American Express cards. You can also opt to pay by

Direct Debit through our chosen financing partner, PremFina (an APR charge will be applied).

All of our prices are inclusive of Insurance Premium Tax and VAT at the current rates where applicable.

How Do I get covered?

You can register with us by calling us on 0800 689 1862.

It’s quick, easy and immediate cover is available.

Our complete list of FAQ’s, Terms & Conditions and Further Information can be found on our website: www.drainprotectionuk.co.uk

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Plumbing disasters never wait for a convenient moment.

Our reliable and friendly customer service representatives are available

to take your call when you have a plumbing emergency.

Drain Protection UK services the entire UK and we are guaranteed to

have a qualified Checkatrade registered engineer ready to arrive at

your earliest convenience. You can count on us for prompt, reliable,

emergency plumbing & draining professionals that are guaranteed to be

friendly and efficient.

Drain Protection UK keeps our prices fair and competitive and there is

never any hidden costs. We will be as up front as possible with pricing

when it comes to emergency call outs and can estimate the cost of

repair before work is carried out meaning no nasty surprises.

Not All Emergencies Are Obvious.

Nasty odours from your drain’s outside to stagnant water in your

plumbed appliance can spell disaster long term.

We don’t advise homeowners to work on their own plumbing, drainage

& hot water systems however it’s best to act fast. A burst pipe or boiler

issue left longer than necessary can lead to long term damage incurring

huge costs to our customers.

Our team will investigate the plumbing or boiler problem and advise you

on the best solution. If we can’t fix the issue on site, we will supply a

component part or in some cases install a replacement.

£99.00 Call Out Charge (inc VAT)

Transparent Pricing on Repairs & Replacements (In addition to callout charge)

NO PLAN NO WORRY!Emergency Call Out Service

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Blocked Drains

Blocked toilet or sink

Bathroom Blockages

Burst & LeakingPipes

Internal Flood Emergency

Kitchen Blockages

SlowDrainage

Remember:

The best way to avoid emergency

home breakdown costs is to sign

up to one of our Drain Protection

UK Service Plan options.

You have the option to spread

the cost - alleviating any pricey

breakdown repair and

replacements through affordable

monthly payments.

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Customer Service: 0800 689 1862

Claims: 0800 689 0157 | Switch: 0800 689 5135

Claims: 0800 689 0157

Switch: 0800 689 5135

Customer Service: 0800 689 1862

drainprotectionuk.co.uk

[email protected]

Drain Protection UK Ltd. company Number: 12013576

International House, 24 Holburn Viaduct,London, EC1A 2BN

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Documents

Claims: 0800 689 0157 Customer Service: 0800 689 1862 · We don’t advise homeowners to work on their own plumbing, drainage & hot water systems however it’s best to act fast