Civil Service Club Chalets Frequently Asked Questions · 2020. 9. 3. · Civil Service Club Chalets Frequently Asked Questions Page 6 of 13 Updated as at 31 Aug 2020 CSC Members’

Civil Service Club Chalets Frequently Asked Questions

Page 1 of 13 Updated as at 8 September 2020

Overview of CSC Chalets

1) How many CSC chalets are there, and what are the types of chalets available?

Civil Service Club (CSC) manages a total of 110 chalet units across CSC @ Changi I, CSC @ Changi ll

(Former Aloha Changi) and CSC @ Loyang (Former Aloha Loyang). The chalets range from cosy 1-

bedroom suites, to generously sized 5 and 6-bedroom bungalows. There are chalets that are handicap

friendly, as well as dog-friendly. The website links, virtual tour links and other details of the chalets

can be found in the Annex (page 7). As of 8 September 2020, only the chalets at CSC @ Changi l are

opened for booking.

2) Who are eligible to book the CSC chalets?

The chalets can be booked by CSC members, Public Service officers from Government Ministries and

Statutory Boards, staff from Mainstream Universities and Public Healthcare organisations, MINDEF

personnel as well as the general public.

3) What are the rates for Public Service officers?

All Public Service officers from Government Ministries and Statutory Boards, staff from Mainstream

Universities and Public Healthcare organisations, and MINDEF personnel (Regulars and staff only,

excluding National Servicemen Full-time) will enjoy a single category chalet rate termed as Public

Service officers’ rate. National Servicemen Full-time (NSFs) are considered as public category, and will

pay as Public rate. The Public Service officers’ rate is 20% lesser than Public rate.

4) What is the booking period for Public Service officers?

The booking period of the chalets are as follows. Public Service officers have 30 days more than the

Public booking period.

CSC Member 120 days from date of booking

Public Service officer from any Government Ministry and

Statutory Board

90 days from date of booking Staff from Mainstream University* and Public Healthcare

organisation*

MINDEF personnel (Regulars and staff only, excluding

National Service Full-time)

Public 60 days from date of booking

* Please email to [email protected] to check on organisation's eligibility



5) What is the priority code for Public Service officers?

The priority code for Public Service officers, staff from Mainstream Universities and Public Healthcare

organisations, and MINDEF will change from 29 September 2020, and remain valid till 28 September

2021. The use of the priority code applies to all CSC chalets. For staff who are CSC members, they do

not need to use the priority code for the booking of chalets.

Agency/ Organisation Before 29 Sep

2020

From 29 Sep

2020 till

28 Sep 2021

Civil Service CS5696 CS2021

Statutory Boards SB1179 SB5257

Mainstream Universities* and Public Health

Organisations*

PU4133 PU6879

MINDEF (Regulars and staff only, excluding National

Service Full-time)

MS6577 MS9112

* Please email to [email protected] to check on organisation's eligibility

Covid-19 Measures and Advisories for Chalets

6) Which chalets are reopened?

Our chalets at CSC @ Changi l are not designated as a Government Quarantine Facility (GQF) and have

reopened for stays after Phase 2. As of 8 September 2020, the chalets at CSC @ Changi ll and CSC @

Loyang are still designated as GQF and will remain closed till further notice.

7) What are the safety measures in place?

The Club places heavy emphasis on the safety and well-being of every chalet guest and our staff. Below

are the measures taken at the chalets As of 8 September 2020:

• Each chalet is limited to a maximum of 5 persons regardless of the chalet size. This applies to

family members living under the same address. The 5 persons must be registered, and are not

interchangeable

• As the mandatory entry requirement, all chalet guests are required to have their temperatures

taken, and entries recorded via Safe Entry before proceeding to the Chalet Front Office. Chalet

guests with temperature above 37.5 degrees will not be allowed to enter the clubhouse or

chalets

• All chalet guests are to wear their masks when they leave their unit

• Staggered timings will be allocated for check-ins and check-outs. Only one representative is

allowed to process the check-in at the Front Office

For latest measures at the chalets, please visit https://www.csc.sg/covid19

https://www.csc.sg/covid19



8) How are the chalets being cleaned and sanitised?

Beyond the standard cleaning in compliance with NEA guidelines, the Club introduced enhanced

sanitisation of the rooms using professional equipment. Rooms are now disinfected with UV light and

misted to remove air borne particles.

9) Where do I check for updates on the reopening of the Loyang and Changi ll chalets?

You may visit the below channels for the latest updates:

• CSC Website at https://www.csc.sg/covid19/

• Mobile App (Civil Service Club SG)

• Facebook Page at @CSC Singapore/ https://www.facebook.com/cscsingapore/

• One Public Service Workplace Page at @[WOG] Civil Service Club/

https://onepublicservice.facebook.com/groups/cscsingapore/

Availability and Booking

10) How do I check the availability and rates of the chalet?

Checking of the chalet availability and rates can be done through the Chalet

Booking Portal at www.cscchalets.sg or by scanning the following QR code. Click

on “Book Now” on the Chalets Booking Portal and select “Check Room Availability

and Rate Types” on the Online Rooms Booking System page.

11) How do I book?

All bookings will be processed through the Chalet Booking Portal. Before any booking can be made,

you are required to log in or register an account. For those who have not registered before, you are

to follow the steps on the portal to sign up an account. To begin, key in your Priority Code at the point

of registration on “Enter Priority Code” to access your booking privileges as Public Service rates. If no

priority code is registered, the chalet rates and booking window will be reflected as Public rates. Please

note that to register your account, you must successfully register and complete a booking online, after

which the password will be forwarded to you. CSC members can simply log in using their Membership

ID and password.

12) Can I change or amend my booking?

You may only change or amend your booking due to compassionate or medical reasons.

• CSC @ Changi I - please email to [email protected]

• CSC @ Changi II - please email to [email protected]

• CSC @ Loyang - please email to [email protected]

https://www.csc.sg/covid19

https://www.facebook.com/cscsingapore/


http://www.cscchalets.sg/

mailto:[email protected]





13) Can I resell my chalet?

Reselling of the chalets you have booked to another person is not allowed under any circumstances,

and check-in will be refused.

14) How many consecutive nights can I book at one time?

Each person can book up to 5 consecutive nights at one time. For longer stays, please contact:

• CSC @ Changi I - please email to [email protected]

• CSC @ Changi II - please email to [email protected]

• CSC @ Loyang - please email to [email protected]

15) How many chalet units can I book at one time?

Each person can only book 1 chalet unit during the same stay period. Under the chalet terms and

conditions, it is strictly prohibited to sublet your chalet to another individual.

16) Does CSC engage any intermediary or individual to promote or market the chalets?

Generally, CSC does not engage any intermediary or individual to promote or market the chalets.

Please exercise caution when you see an online deal that is too good to be true. Even if a listing appears

legitimate, it could be a scam. Should you need to clarify or verify any promotions or news about the

chalets, please email to [email protected].

17) If I have difficulties in booking, what should I do?

You can email to the respective chalet properties and provide the details, as well as a screengrab of

the error.

• CSC @ Changi I – please email to [email protected]

• CSC @ Changi II – please email to [email protected]

• CSC @ Loyang – please email to [email protected]

Enhancements and Promotions

18) What are the new and upcoming enhancements at the chalets?

The Club continuously upgrades and enhances the chalet offerings to improve the chalet experience.

CSC @ Changi l is awarded with the BCA Green Mark (Gold) since 2019. To provide a green and

sustainable stay, the chalets are equipped with eco-friendly amenities such as eco-friendly water

dispenser, water heating system and zero waste packaging for toiletries.

Do look out for the other initiatives and improvement works to be completed soon. These includes

pillow selection and sightseeing tour packages to Pulau Ubin.










19) What are Wonderful Wednesday Promotions?

Every Wednesday, the Club will release last-minute chalet deals up to 40% off standard rates. The

promotion is only applicable to chalets that are available in the specified period. Bookings can be made

via walk-ins or emails only. You may visit the below channels to see the Wonderful Wednesday

Promotions:

• CSC Website at https://www.csc.sg/promotions/ww.jpg

• Mobile App (Civil Service Club SG)

• Facebook Page at @CSC Singapore/ https://www.facebook.com/cscsingapore/

• One Public Service Workplace Page at @[WOG] Civil Service Club/


Corporate and Wedding Events

20) Can I hold my solemnization/wedding in the chalet?

Yes, you may hold wedding activities but at the following chalet types only:

CSC @ Changi l

For enquiries and full terms and conditions, please email to

[email protected]

• Deluxe Villas

• Premier Villa

• Superior Villas

CSC @ Changi ll


[email protected]

• Fairy Point Chalet 1 or 5

• Changi Cottage

• Garden Chalet G

CSC @ Loyang


[email protected]

• Seaview Bungalow 1 or 2

• Garden Bungalow 3 or 5

Please note the additional terms and conditions for solemnization/ wedding bookings. Chalet

promotions and discounts are not applicable for solemnization/ wedding bookings. Wedding

surcharge of $300 is applicable for CSC @ Changi ll and CSC @ Loyang. For the latest measures and

chalet availability, please email to [email protected].

21) Can I use the chalets for my department or agency’s team bonding activities or corporate

cohesion?

Yes, team bonding activities and corporate cohesion can be organised at the chalets. You can enjoy

corporate rates for the use of chalets for team bonding and corporate cohesion purposes. The

chalets are also under the Demand Aggregation (DA) contract for the Meeting and Event Venue

Package and Rental Rates (Tender Reference No. FINVITETT18300006). To enquire more, please

write to [email protected].

https://www.csc.sg/promotions/ww.jpg

https://www.facebook.com/cscsingapore/








CSC Members’ Benefits for Chalets

22) What are the CSC Members’ benefits for chalets?

CSC Members enjoy the best booking period of 120 days and Members’ Rate. Enjoy greater savings

for all chalet types at 20% less Public Service officers’ rate.

Besides the chalets, CSC Member can enjoy the below benefits.

• Free supplementary membership* for your immediate parents, spouse and children (age 5

to 21 years old) with no additional subscription fee

• Free swimming pool access at all Clubhouses

• Members’ only booking of sports facilities

• Members’ rate for Club events, social, sports and recreational activities

• Members’ rate for booking of BBQ pavilions, function rooms and parking at all Clubhouses

• Additional 20% Members’ discount for booking of CSC @ Changi l Superior and Deluxe suites

during your birthday month

• Members’ privileges through Clubhouse tenants and merchant discounts

Public Service officers can join as a CSC Member for just $6 a month. For more information about

CSC membership, please visit https://www.csc.sg/membership

*For opt-in to Virtual Membership card. A one-time admin fee of $10 is chargeable for the printing

of each physical Supplementary Membership card

https://www.csc.sg/membership



About CSC @ Changi I

Introduction: CSC @ Changi l is a beachfront clubhouse and staycation destination with 23 quality accommodations ranging from suites to villas. The Clubhouse is located next to Changi Village and highly sought after for providing laid back retreats away from the hustle and bustle, as well as get-togethers and celebrations for families.

Address: CSC @ Changi I, 2 Netheravon Road, Singapore 508503 Number of chalets: 23 units Website: www.cscchangi.sg Virtual tour:

https://tourmkr.com/G188lq37Q4

Note:

As of 8 September 2020, the chalets at CSC @ Changi I are fully operational

http://www.cscchangi.sg/

https://tourmkr.com/G188lq37Q4



Chalet types:

Premier Villa (3 bedrooms, 277sqm) Deluxe Villa (3 bedrooms, 187sqm)

Superior Villa (3 bedrooms, 187sqm) Superior Suite (1 bedroom, 43sqm)

Deluxe Suite (1 bedroom, 43sqm) Family Suite (2 bedrooms, 86sqm)

Family Suite Plus (2 bedrooms, 86sqm)



About CSC @ Changi II

Introduction: Enjoy a staycation or family get-together at the generously sized chalets at CSC @ Changi II (former Aloha Changi). Set close to nature and preserved in rustic colonial style, there are 49 units ranging from one-bedroom to 6-bedrooms bungalows. The chalets were refurbished in 2019.

Address: CSC @ Changi II, 30 Netheravon Road, Singapore 508522 Number of chalets: 49 units Website: www.cscchangi.sg Virtual tour:

https://tourmkr.com/G1FkuZj3Du

Note:

As of 8 September 2020, the chalets at CSC @ Changi II are not yet operational

http://www.cscchangi.sg/

https://tourmkr.com/G1FkuZj3Du



Chalet types:

Fairy Point Bungalow (3 bedrooms, 151sqm) Fairy Point Bungalow (1 bedroom, 56sqm)

Fairy Point Bungalows (4 bedrooms, 207sqm) Fairy Point Chalets (4 bedrooms, 579sqm)

Fairy Point Chalet 3 (5 bedrooms, 579sqm) Fairy Point Chalet 4 (6 bedrooms, 579sqm)

Fairy Point Chalet 7 (4 bedrooms, 697sqm) Fairy Point Chalet 6 (5 bedrooms, 633sqm)



Yacht Club Bungalows (3 bedrooms, 191sqm) Yacht Club Bungalows (2 bedrooms, 191sqm)

Yacht Club Chalet (5 bedrooms, 322sqm) Netheravon Terraces (1 bedroom, 34sqm)

Seafront Chalets (4 bedrooms, 270sqm) Garden Chalets (5 bedrooms, 322sqm)

Changi Cottage (3 bedrooms, 192sqm)



About CSC @ Loyang

Introduction: Formerly known as Aloha Loyang, CSC @ Loyang is located right next to Pasir Ris Park and houses a total of 38 units, including Singapore’s largest dog-friendly chalet. A preferred choice for families, the chalets offer many outdoor activities such as kayaking or cycling.

Address: CSC @ Loyang, 159W Jalan Loyang Besar, Singapore 507020 Number of chalets: 38 units Website: www.cscloyang.sg Virtual tour:

https://tourmkr.com/G1tiFaNdrN

Note:

As of 8 September 2020, the chalets at CSC @ Loyang are not yet operational

http://www.cscloyang.sg/

https://tourmkr.com/G1tiFaNdrN



Chalet types:

Pool Terraces (4 bedrooms, 360sqm) Garden Terraces (2 bedrooms, 270sqm)

Sea View Terraces (4 bedrooms, 360sqm) Sea View Bungalows (4 bedrooms, 286sqm)

Dog-Friendly Bungalows (4 bedrooms, 286sqm)

Garden Bungalows (4 bedrooms, 286sqm)

Sea View Bungalow 1 (4 bedrooms, 286sqm)

Documents

Civil Service Club Chalets Frequently Asked Questions · 2020. 9. 3. · Civil Service Club Chalets Frequently Asked Questions Page 6 of 13 Updated as at 31 Aug 2020 CSC Members’