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Vision, Mission and Core ValuesVision Stronger Families for a Stronger Georgia. Mission Strengthen Georgia by providing Individuals and Families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Core Values Provide access to resources that offer support and empower Georgians and their families. Deliver services professionally and treat all clients with dignity and respect. Manage business operations effectively and efficiently by aligning resources across the agency. Promote accountability, transparency and quality in all services we deliver and programs we administer. Develop our employees at all levels of the agency.
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Civil Rights Training
Presenter: Christi Kay and Suzanne Glenn
Presentation to: HealthMPowers (SNAP-Ed Implementing Agency) Volunteers
Georgia Department of Human Services
Approved by Jacki Jackson 7/2015
Vision, Mission and Core ValuesVision Vision
Stronger Families for a Stronger Georgia.Stronger Families for a Stronger Georgia.
MissionMissionStrengthen Georgia by providing Individuals and Families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
Core ValuesCore Values• Provide access to resources that offer support and empower Georgians and
their families. • Deliver services professionally and treat all clients with dignity and respect.
Manage business operations effectively and efficiently by aligning resources across the agency.
• Promote accountability, transparency and quality in all services we deliver and programs we administer.
• Develop our employees at all levels of the agency.
Executive Order 13166 LIMITED ENGLISH Executive Order 13166 LIMITED ENGLISH PROFICIENCY (LEP)PROFICIENCY (LEP)
• LEP– Individuals who do not speak English as their primary
language– Individuals who have a limited ability to read, speak, write,
or understand English
• Agencies must:– Examine services provided– Identify needs for services to those with LEP– Develop and implement a system to provide services– Ensure that ALL programs and activities are available to
LEP individuals
Unlawful Discrimination• “…the act of distinguishing one person or group of persons
from others, either intentionally, by neglect, or by the effect of actions or lack of actions based on their protected bases” (or class).
• All persons applying for, receiving, or participating in any federally assisted program or activity (SNAP-Ed) are protected against discrimination on the grounds of:
− Race − Disability
− Color − Religion− National origin − Political Beliefs− Sex− Age
Examples of Unlawful Discrimination
• Lack of accommodation
• Lack of information / communication
• Barriers to participation
• Differences in services or program benefits
• Rude and discourteous treatment
Prominently Display …• USDA non-discrimination
poster
• Must be prominently displayed in areas where participants have access to the information regarding non-discrimination and complaint procedures
Non-Discrimination Statement• The non-discrimination statement
must be included on all information materials and sources; including websites, forms, public releases, announcements of scheduled distributions and all other publications
• http://www.nal.usda.gov/fsn/Guidance/civilrights2013.txt
Ethnic & Racial Data Collection• State and local agencies are required to obtain race and
ethnic data– To determine how effectively FNS programs are reaching
potentially eligible populations, applicants, and participants.
– To identify areas where additional outreach is needed– To assist in the selection of locations for compliance
reviews– To complete reports, as required
• Voluntary for participants; let them know will not affect benefits/ eligibility
• HealthMPowers staff will collect data for activities
The Code of Quality: Customer ServiceAlways:• Smile and be pleasant
• Treat everyone with respect and courtesy
• Be caring and understanding
• Be a good listener
• Offer assistance
• Create a good learning environment
• Serve participants in a timely manner
• Apologize for any inconvenience
• Make participants feel appreciated
Remember: Your participant is your most important asset!
Civil Rights Training• All SNAP-Ed implementing agency staff must
receive Civil Rights training• Appropriate implementing agency personnel
must train any educators or “front-line” staff/volunteers who interact with SNAP-Ed participants
• Maintain documents after training is performed (i.e. sign-in sheets of attendees, agenda, etc.)
For Additional Civil Rights Compliance Information, For Additional Civil Rights Compliance Information, contact:contact:
Suzanne Glenn, Project Director
770.817.1733
