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Civil-CommercialCase Management Services
At ADR-ODR International we have an incredible panel of Civil-Commercial mediators.
Our panel includes: International Directors, QCs, a former Cabinet Minister and wide range of experts in different areas of Civil and Commercial disputes from across the world. This means that we can cover any type of Civil or Commercial dispute that may arise.
We are especially well equipped to deal with • Commercial contractual disputes• Construction disputes• Shareholder and Partner disputes• Landlord & Tenant and Property disputes • Family and Commercial hybrid mediations• Commercial consumer disputes• Commercial disputes in the Arts and Heritage sector
Our mediators can mediate in the following languages:• English• Bengali• Créole• Italian• Greek• Portuguese• Tamil
• Punjabi• Hindi• French• Lithuanian• Hebrew• Gujarati• German
Every member of our Civil-Commercial Mediation Panel is CMC approved. Some of our most popular Civil-Commercial mediators include:
• Lord Peter Hain• Rahim Shamji• Nicola Wallace • Gregg Hunt• Dr Zoe Giannopoulou• Pamela Whitehead • John Abbott• Jonathan Arkush • John Fordham
You can find their individual mediator profiles attached to this leaflet.
As well as a mediator who is an expert in the area of your dispute we can also offer you access to our team of cADRe experts who are all qualified as CMC approved mediators.
Our Civil-Commercial Mediators
Our Fee Structure
Tier 2 includes• A choice of 3 Civil-Commercial mediators from our panel
• An ‘in person’ mediation
• A 10% discount if you choose to mediate online
Tier 1 includes• A pre-selected Civil-Commercial mediator from our panel
• Full administrative support
• A one day (or less if needed) online mediation
Tier 3 prices increasebased on the value andcomplexity of the dispute.For your fee you will receive
• A choice of 3 Civil-Commercial mediators from our panel
• An ‘in person’ mediation
Tier 3-£100,001 +.
£1000+ per party
Tier 2 - £10,001 - £100,000.£500 plus VAT per party
Tier 1 - under £10,000 and under. £150 plus VAT per party
Free venue for all disputes over £1m.
We have a modern and professional array of mediation venues available to us. We can offer our clients these venues at a competitive rate.
Our aim is to create a one-stop shop for your Civil-Commercial disputes. We can offer the following for you:• Administration• Access to industry experts- through our cADRe team• Assistance when appointing a mediator• Venue• Issues to be dealt with at the mediation• Settlement of a dispute• Follow up appointments• Incorporating ADR clauses in future contracts in order to allow any future civil or commercial disputes you may have to go through mediation or another form of ADR before litigation.
Our flagship mediation venue is in the heart of central London. Each room is equipped with:• Wifi• Air conditioning• Accesses to tea and coffee• Access to printers and photocopiers• Access to hot and cold lunches
Our venues are available for hire and are included free if the dispute value is more than £1m.
Our Mediation Venues
Our Partners
Our International Partners
Our Corporate partners
University of Nicosia Kenya school of Law
National Universityof Juridical Sciences
(NUJS) Kolkata
Lebanese Associationfor Mediation And
Conciliation (LAMAC)
International academyof Dispute Resolution-
Chicago
Hardwicke Chambers DWF LLP
Wainwright Cummins LLP
Fortune Law
Our Mediators
On this page you will find a list of our best civil-commercial mediators. Their full profiles are contained in the following pages.
• Lord Peter Hain• Rahim Shamji• Nicola Wallace • Gregory Hunt• Dr Zoe Giannopoulou• Pamela Whitehead • John Abbott• Jonathan Arkush• John Fordham
Our Mediators
Lord Peter HainAreas of expertise
Languages
Civil-Commercial MediationPolitical NegotiationcADRe Expert
English
Professional MembershipsADR-ODR International cADRe ExpertADR Group Accredited Civil & Commercial Mediator
Professional ExperienceI was a cabinet and government Minister for twelve years from 1997, including: Secretaries of State for Work and Pensions, Northern Ireland and Wales. I was Leader of the House of Commons; Foreign Minister (Africa, Middle East, South Asia, UN); Europe Minister; Energy Minister.
I have chaired the United Nations Security Council and negotiated two UN Treaties on nuclear non-proliferation and ‘’blood’ diamonds.
I negotiated a draft European Treaty reported by European media in 2003 as a ‘victory for the UK’. I was also a member of the House of Lords November from 2015; Member of Parliament 1991 – 2015. Non-Executive Director 2013- current. BSc (Econ) (1973), MPhil (1980). As an MP, I helped resolve difficult disputes between constituents and statutory authorities; between companies andgovernment; between workers and employers; and sometimes disputes between neighbours. As a national trade union official for 14 years, I was involved in pay and other negotiations, mostly reaching settlements but on occasion ending in disputes and strikes which then had to be resolved.
Mediation StyleWith nearly fifty years in politics from UK Cabinet Minister to anti-apartheidcampaigner, I have extensive experience of dispute resolution, problem solving, diplomacy, negotiation and conflict resolution, including in Northern Ireland securing the historic settlement of 2007 under which bitter old enemies shared government together. A former trade union national officer and current Non-Executive Director, I also have business and industrial relations experience.
Client FeedbackIn terms of decency and principle, he was one of the best.’ (Editor, Sunday Times)
Our Mediators
Rahim ShamjiAreas of expertise
Languages
Civil CommercialFamily BusinessHybrid, Workplace and International Conflict
English, Gujarati, Hindi
Professional MembershipsThe Bar Council of England and Wales 2000International Academy of Dispute Resolution – President ElectInternational Mediation and Conciliation Programme 2005 & ADRg 2010Qualified in 2005 as a mediator
Professional ExperienceBarrister - Garden Court Chambers (presently)Director of Education and Training - 2011- 2016 Harvard - Programme on Negotiation - Master class - 2014
Mediation StyleI have been mediating since 2005. Much of my experience comes from mediating in the Ismaili Community through the National Conciliation and Arbitration Board. Whilst I mediated in the Ismaili Community, I undertook all kinds of cases, from high value international disputes, to local workplace and family disputes. I have mediated over 300 cases and I am an extremely patient approachable mediator. I havemediated in many countries and I have a deep understanding of different cultures. It is vital to me that my mediations balance the culture, law and settlement of the dispute to get the best results.
I am the lead trainer at ADR-ODR International. With the role of training hundreds of delegates all over the world. My approach to mediation is constantly improving and my understanding of the nuances of human behavior and conflict makes me one of the best mediators on the circuit.
Our Mediators
Nicola WallaceAreas of expertise
Languages
All commercial disputesParticular expertise in Art & Heritage disputes
English
Professional MembershipsAccredited ADR Group Commercial MediatorAccredited RICS Mediator WIPO appointed neutral mediator for Art & Heritage disputesMember of Art Resolve www.artresolve.org.ukMember of PAIAM (Professional Advisors to the International Art Market)June 2016: Harvard Law School: Advanced Mediation – Mediating Complex Disputes
Professional ExperienceHaving first qualified as a solicitor and becoming a Partner in 1998, Nicola trans-ferred to the Bar in 2006.
Mediation StyleWith over 25 years of experience, Nicola’s legal background enables her to build the confidence and trust of parties in order to deal effectively with a wide range of disputes. Through mediating within the most complex and intractable high net worth family financial and children disputes and international cases, Nicola has developed the highest standard of communication skills. With careful attention to detail and tenacity, Nicola facilitates optimum conditions for a successful mediation. She has a natural empathy and sensitivity to nuance.
Client feedback“As a solicitor with nearly 30 years experience I have been extremely impressed with Nicola's work over the years. Her knowledge, attention to detail and the energy she brings to a case are quite unique in my experience. Nicola is an excellent negotiator and has positively resolved seemingly intractable disputes with style and humour to the great satisfaction of the parties and I would have no hesitation in recommending her in this line of work.”Julie Ferguson, Christchurch Solicitors, Ipswich
“Ms Wallace demonstrated mediation skills - over and above her undoubted skills as a barrister throughout the process and seemed genuinely interested in helping the parties reach a settlement. Excellent mediation."RICS Assessment November 2015
Our Mediators
Gregory HuntAreas of expertise
Languages
Commercial contractsSMESale of Goods & ServicesDomestic property
English
Professional MembershipsMemberships:Member of the Chartered Institute of Arbitrators (CIArb)Member of the Civil Mediation CouncilCEDR Statutory MemberMember of mediator panels for ADR-ODR International, CIArb, Clerksroom,Hunt ADR & LawBite
Professional ExperienceManaging Director - Hunt ADR Limited 2016 - current Director of Business Development - Ombudsman Services – 2015-2016 Global Group Director of Dispute Resolution Services & Managing Director of IDRS Ltd - CEDR Services Limited - 2008-2014 Director of Business Development - IDRS Limited - 2007-2008 Various Executive Roles - The Chartered Institute of Arbitrators 1995 – 2007
Mediation style I am told I have a calm and relaxed style which means I am able to build trust and rapport with the parties quickly. I always prepare well, communicating with the parties and their legal repre-sentatives’ pre-mediation, answering questions about process and how I manage the media-tion. I have been particularly successful in bringing parties together who have been hostile prior to (and often during) the mediation and I am often selected where parties wish to achieve a commercial solution rather than concentrate on the legal aspects of their dispute. I mediate nationally and have experience in other jurisdictions, such as Ireland.
Client Feedback Simply put, if the need arises you are my first port of call re mediation.” “I appreciated the way he was able to convey his intuition as to whether proposals might or might not be acceptable to the other side” “Very personable and kept everybody up to date without giving away confidentiality of other parties.” “…extremely professional and helped us reach a settlement on the day. Very flexible regarding time when we overran on the day.” “Very satisfied with Gregg’s contribution on the day. He certainly assisted both parties in getting to a solution.” “Gregg was open and approachable and connected well with our client.” “Very reasonable and professional.” “I liked him. He got the parties to reach a settlement.” “…he was engaging and recognised we were dealing with some difficult characters…would use him again.” “I would wholeheartedly recommend Mr Hunt as an effective and insightful mediator.” “We were really happy with the mediator. We would use him again.”
Our Mediators
Dr. Zoe GiannoupoulouAreas of expertise
LanguagesCorporate business and commercial law
English, French, Greek
Professional Memberships
Professional ExperienceI am a practicing Lawyer in the field of corporate business and commercial law and I hold a PhD on European and Economic Law. I am an Accredited Mediator in Civil and Commercial disputes and an Accredited Trainer for Mediators, by the Greek Ministry of Justice, an ADRg UK Civil and Commercial, Family and Workplace AccreditedMediator and an Accredited Mediator by the International Academy of DisputeResolution (InADR USA).
• Owner of “Giannopoulou and Associates” Law Office• Corporate business and commercial law attorney • Lead MediationTrainer at Thessaloniki’s Mediation Institute• MBA Lecturer, Conflict Management and Resolution, American College ofThessaloniki - ACT• Judicial Mediation Trainer, Hellenic National School of Judges • Dissertation Assessor at the LLM at Alternative Dispute Resolution, at theInternational Hellenic University • Civil and Commercial, Family and Workplace Accredited Mediator• Mediator by the International Academy of Dispute Resolution (InADR USA)
Mediation StyleI have bought a combination of legal experience and international dispute resolution to my mediations since 1999. I undertook my first mediations in Greece and has since developed a strong practice in ADR and ODR. I have a warm and calm personality coupled with a practical and problem-solving approach to helping the parties achieve a workable agreement.
Accredited Civil and Commercial Mediator by theMinistry of Justice, Transparency and Human Rights(Greece), Accredited Civil Commercial Mediator (UK), Workplace Mediator (UK), Online Mediator (UK), Accredited InADR Mediator (USA).
Our Mediators
Pamela WhiteheadAreas of expertise
LanguagesWorkplace Mediation, Civil- Commercial Mediation
English
Professional Experience
Mediation StyleI have dealt with many complex employee relations issues at all levels in organisations and I am adept at facilitating individual and team disputes. My calm and reassuring inter-personal style enables me to build trust quickly helping to create insight and challenge. My commerciality ensures any agreement reached is both pragmatic and sustainable.
Client Feedback “I have engaged Pam to mediate in escalated ER cases. In the main, these caseshave been in the area of relationship issues or in the context of our formalcomplaints procedure in which mediation has been used as an alternative or aspart of the outcome. I have found that Pam is credible and creates trust with thepeople she works with, she is clear about role scope and boundary managementand has successfully created mediation and future working agreements in thecases where she has been engaged. As an added bonus, she is extremelycommercial and having worked in large organisations, understands theinterdependencies in complex employment cases. I would have no hesitation inrecommending Pam as a mediator.” Jo Rose Head of Employee Relations and Policy UK & Ireland at Experian
“Pam's breadth of experience and knowledge across a wide industry base means shehas a real grasp of the issues and challenges faced by Businesses. Pam demonstratestime and again her ability to use this bank of knowledge to help resolve problems andconflict in a wide variety of situations.” Andrea Hackett Head of Customer Care at Experian
“Pam 's experience and professionalism enables her to display a calm engaging manner when faced with the challenges business face. Her ability to help parties arrive at solutions in a pragmatic manner is extremely impressive.” Mandy Smith and Synseal Extrusions Ltd
Director & Owner - PJW HR Consultancy LtdNovember 2011 - Present
Head of Human Resources Mortgage Operations & Scottish Widows Bank- Lloyds Banking GroupSeptember 2008 - October 2011
HR Manager Mortgage Operations- HBOS PLCAugust 1990 - September 2008
Our Mediators
John AbbottAreas of expertise
Languages
Commercial contractual disputes (national andinternational - including arbitrations): Constructiondisputes: Shareholder and Partner disputes;Landlord and Tenant and Property disputes
English
Professional Memberships
Professional ExperienceShindler & CoFinersSilverman Sherliker LLP (Head of Dispute Resolution 1995 to date). I am responsible for all aspects of dispute resolution including mediation and I have over 20 years’ experience of mediations representing parties and now as a mediator.
Mediation StyleExperience has taught me that no matter how complex a dispute may be and no matter how entrenched people are it is nearly always possible for participants to achieve a resolution through mediation. I am a very good listener and I work hard to ensure the participants have confidence in me as a mediator and the process, whilst maintaining neutrality. It is important that participants understand that it is their process and their solution. As part of the process, I work with the participants to assist them in consider-ing the key underlying issues of the problem in front of them and to identify their real objectives so that they can move towards their own solutions.
Client Feedback“Just so you know, my clients were really happy with the choice of mediator and very pleased with the result.”
“They did say that it was also very difficult and sad as they are all really quite nice people and probably not used to disputes of this kind.”
“I was very impressed with you and your approach to the mediation, which helped us to settle a difficult dispute.”
Qualified MediatorAccredited by The London School of Mediation in 2015 and a member of the Civil Mediation Council A solicitor and a member of the Law Society since 1984 A member of the property Litigation Association
Our Mediators
Jonathan ArkushAreas of expertise
Languages
Commercial and chancery disputes with an emphasison contract, real property, contested probate,inheritance, family provision and estates and trusts.
English, with a working knowledge of French andHebrew
Professional Memberships
Professional ExperiencePractising Barrister with over 30 years’ experience in every level of courtMediator with 17 years’ experience, having conducted over 300 mediationsPart-time judicial office holder since 2003 as Deputy Chancery Master in the High Court.
Mediation StyleCareful listener but keeping a firm grasp of the issues, personalities and dynamics of the dispute. Always looking for constructive solutions, including new outcomes that the parties may not have considered previously. Has learned from judicial experience the values of respect for people of all types and the need to find ways through the dispute that give as much justice as possible as between the parties and their rival positions.
Client Feedback“Experienced mediator Jonathan Arkush has a robust practice focused on chancery, property and inheritance disputes. One source states that "he can turn his hand to pretty much anything in the mediation world." He has mediated in multi-party disputes and has additional experience in professional negligence claims” (Chambers UK Bar Guide Leading Barristers 2017)
“Experienced and sympathetic but also realistic. No ‘pushover’ he is willing to voice his own opinion.” (Solicitor)
Accredited by ADR Group in 2000Member, Mediator panels of the Chancery Bar Association, Property Bar Associa-tion, Association of Contested Trust & Probate Practitioners (ACTAPS) and Dispute Mediation Ltd.
Recipient of the ADRg Award in 2006 for contribution to ADR and cited as one of the group’s most successful mediators.
Author of the chapter Landlord and Tenant Disputes in ADR and Commercial Disputes (Sweet & Maxwell).
Our Mediators
John FordhamAreas of expertise
Languages
I have mediated cases covering a range of commercialdisputes including merger and acquisition, shareholderdisputes, joint ventures, insolvency, banking, financialservices, partnership, professional negligence,intellectual property, information technology, fraud,directors’ duties, property, construction, hotel, oil andgas, distribution/agency, recruitment and public authoritycontracts.
English
Professional Memberships
Professional ExperienceI am Head of Commercial Litigation at Stephenson Harwood LLP, where he has been a litigation partner since 1979.
I have also sat on several occasions as an ICC and LCIA arbitrator.
Mediation StyleI am willing to take the lead and believes in the importance of controlling the mediation process. However, the settlement has to be that of the parties and the role of the mediator is essentially facilitative. I will be more judgmental if required by the parties. I have a great deal of experience, in and out of the office, in solving and helping to solve problems.
Client Feedback“Excellent man for the job”."He assimilated the position very speedily and effectively"."He was prepared to persevere and was supportive throughout"."He took a very measured approach to the mediation and I was very impressed"."I went in to the mediation day as a sceptic but found it to be extremely helpful, so much was achieved throughout the day"."He came out with some really good ideas"."He had a good grasp of the issues and reality-tested the litigation risk well". "He was calm and handled the matter and the parties well"."He is open and uses down to earth language and humour very effectively. Heestablishes rapport very well in this way"."He was straight-talking and very personable"."No hesitation in using him again".
Accredited by CEDR in 1995.On various CEDR panels from then till the present.
