City of Richmond Report to Committee€¦ · an inventory of affordable housing in February 2014. • Hoarding and Emergent Alzheimer's situations Currently work is being done on

To:

From:

City of Richmond

Planning Committee

Cathryn Volkering Carlile

Report to Committee

Date: January 2, 2014

File: 01-01 00-20-RCSA 1-01 General Manager, Community Services

Re: Richmond Community Services Advisory Committee 2013 Annual Report and 2014 Work Program

Staff Recommendation

That the Richmond Community Services Advisory Committee's 2014 Work Program be

approved. - G , ,£<£e.--c~& ~ Cathryn Volkering Carlile General Manager, Community Services

Att.l

4053176

REPORT CONCURRENCE

CONCURRENCE OF GENERAL MANApER

~ G

REVIEWED BY STAFF REPORT I AGENDA REVIEW SUBCOMMITTEE

INITIALS:

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January 2,2014 - 2-

Staff Report

Origin

The mandate of the Richmond Community Services Advisory Committee (RCSAC) is to encourage and promote social policies and community services that contribute to the well-being and quality of life of Richmond residents, and to develop the capacity of the community service sector.

While an advisory body, the RCSAC is not a City-appointed committee (i.e., only two citizen representatives are Council-appointed). The City supports the RCSAC by providing an annual operating budget, a Council Liaison and a Staff Liaison.

This report presents the RCSAC 2013 Annual Report and proposed 2014 Work Program (Attachment 1), which supports the following 2011 - 2014 Council Term Goals regarding Community Social Services:

2.1 Completion of the development and implementation ofa clear social services strategy for the City that articulates the City's role, priorities and policies, as well as ensures these are effectively communicated to our advisory committees, community partners and the public in order to appropriately target resources and help manage expectations.

2.3 Clarification of the City's role with respect to providing or facilitating the securing of space for non-profit groups.

2.4 Initiation of a strategic discussion and ongoing dialogue with the City's MLAs and MPs to ensure better representation of Richmond's needs in Victoria and Ottawa for social services issues and the related effects of downloading.

2.5 Development of a clearer definition of affordable housing priorities and subsequent utilization of affordable housing funding.

2.6 Development of an updated youth strategy to address the needs and to build on the assets of youth in the community.

Analysis

1. 2013 Annual Report

In 2013, the RCSAC Work Program was based on 2011 - 2014 Council Term Goals. Highlights include contributing to the Social Development Strategy; conducting the Community Social Services Survey about service agency's funding status (Appendix A to the Annual Report, Attachment 1); completing a Community Table/Committee Inventory (Appendix B to the Annual Report, Attachment 1); finalizing and distributing a "Gap Analysis on Mental Health and Addiction Support Services"; participating in the Richmond Homelessness Coalition; and supporting Richmond Children First and the Richmond School District on initiatives to

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January 2, 2014 - 3 -

understand and address child poverty in Richmond. Membership has increased from 30 to 33 with the addition of Employment Services (Avia Employment and Pacific Community Resources), Richmond Food Security Society and the Richmond School District.

2. 2014 Work Program

In 2014, the RCSAC's plans include advising Council regarding Social Development Strategy implementation; initiating next steps identified in the "Gap Analysis on Mental Health and Addiction Support Services"; implementing the annual Community Social Services Survey; providing input to the Youth Strategy Update; maintaining/revising the Community Table/Committee Inventory; hosting a MLA Information Session; and continuing to apprise Council of matters affecting community agencies and Richmond residents.

Financial Impact

The RCSAC operating budget reflects the existing funding plan, as budgeted.

Conclusion

The RCSAC will continue to provide advice to Council reflecting 2011 - 2014 Council Term Goals. The RCSAC will also continue to support the community service sector by fostering collaborative working relationships, identifying trends and emerging concerns, and providing information exchange and networking opportunities. The RCSAC 2014 Work Program will remain flexible to reflect new Council Term Goals once adopted, and to address emerging issues impacting the community.

Lesley Sherlock Social Planner (604-276-4220)

LS:ls

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ATTACHMENT 1

RCSAC Richmond Community Services Advisory Committee

RCSAC Approvals:

2013 Final Report 2014 Work Plan and Budget

2013 Final Report endorsed November 14, 2013

2014 Work Plan endorsed December 12, 2013

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Table of Contents

Executive Committee Report 3 - 5

2013 Final Report 7-15

Appendix A:

Results 2013 Community Social Services Survey .................. . 16 -17

Appendix B:

Community Table / Committee Inventory 18 - 29

Membership 31

2013 Financial Report and 2014 Budget ................................. 32 - 33

2014 Work Plan ............................................................................. 34 - 40

RCSAC 2012 Annual Report and 2013 Work Plan Page 2 of 40 PLN - 16

Executive Committee Report

2013 Executive Committee Membership:

Rick Dubras, Richmond Addiction Services Society

Lisa Whittaker, Family Services of Greater Vancouver

Richard Lee, Citizen Appointee

Belinda Boyd, Vancouver Coastal Health

Brenda L. Plant, Turning Point Recovery Society

Parm Grewat Richmond Multicultural Community Services

Pam Khinda, Richmond Youth Services Advisory (resigned from member agency March 2013)

Councillor Linda McPhail

Lesley Sherlock

Co-Chair

Co-Chair

Treasurer

Member-at-Large

Member-at-Large

Member-at-Large

Member-at-Large

City Council Liaison

City Staff Liaison

Results of Executive Elections at the November 13, 2013 Annual General Meeting

As documented in the RCSAC Operating Policies and Procedures members on the executive, with the exception of the Co-Chair positions, hold their positions for a period of one year. Elections are held at the November Annual General Meeting {AGM} to elect/re-elect committee members to their respective executive roles. A nominating committee was struck to fill vacant positions. At the November 2014 AGM, after nominations were put forward, the following individuals were elected to executive positions:

Co-Chair Lisa Whittaker, Family Services of Greater Vancouver {2nd year}

Co-Chair

Treasurer

Members-at-Large

Colin Dring, Richmond Food Security Society

Rick Dubras, Richmond Addiction Services Society

Richard Lee, Citizen Appointee

Janice Barr, Richmond Society of Community Living

Daylene Marshall, Richmond Youth Services Agency

De Whalen, Richmond Poverty Response Committee

Belinda Boyd, VCH-Richmond, Brenda Plant, Turning Point Recovery Society and Parm Grewal, Richmond Multicultural Community Services completed their terms on the Executive Committee and decided not to stand for re-election. They were acknowledged for their years of service on the executive committee at the RCSAC annual meeting.

The Executive Committee, on behalf of the membership, wishes to acknowledge and thank all exiting members of the Executive Committee for their dedication and leadership throughout 2013, as well as welcoming new members. The Executive Committee also acknowledges our City Staff Liaison, Lesley Sherlock, and our City Council Liaison, Linda McPhail, for their contributions and support while working with the RCSAC during 2013.

RCSAC 2012 Annual Report and 2013 Work Plan Page 30/40 PLN - 17

Executive Committee Summary of 2013 Activities:

Membership

.:. Membership increased in 2013. Avia Employment Centres, Richmond Seniors Network, School District 38 and Richmond Food Security Society joined the committee in 2013 .

• :. There are two Citizen Appointee positions each with 2 year terms. The incumbents of

these positions are: Richard Lee (appOinted: December 2010), Hamid Ghanbari (appointed: March 2011). Both Citizen Appointees' terms were extended until fall 2014.

RCSAC Hot Topics:

The RCSAC identified the following hot topics and action groups in 2013:

• School Age Children and Youth Task Group

This hot topic task group including Richmond Children First, RCSAC and the School District 38, was formed as follow up on a presentation on School District 38's report on child poverty. After some initial discussion, the establishment of the Child and Youth Poverty Task Group has been put on hold.

• Seniors Affordable Housing and Affordable Housing Inventory Inquiry

Dena Kae Beno, Affordable Housing Coordinator at the City of Richmond, is invited to provide an inventory of affordable housing in February 2014.

• Hoarding and Emergent Alzheimer's situations

Currently work is being done on these two important topics by groups in the community. The ultimate goal is to have a coordinated strategy to respond to these situations. Updates are provided to the RCSAC by Heather Hall, RCMP as required.

Communications with City of Richmond

At the request of the City of Richmond, the RCSAC submitted individual agency feedback on the draft of the Social Development Strategy.

The Community Social Services survey was administered for a 3nd year. The 2013 Community Social Services Survey results are reported as an appendix to the 2013 Work Plan and Report. The committee will consider forming a task group to review the 2011- 2013 survey results and report findings. This task group will also be asked to review the survey questions and determine if any revisions are necessary for 2014.

Presentation Updates from the City of Richmond were provided as follows:

• Social Development Strategy, John Foster

• Courtney Miller, Sustainability Project Manager, presented on the Energy Efficiency Resources available to qualifying residents in Richmond. An overview of two programs was provided: 1) the Energy Savings Kit and 2) the Energy Conservation Assistance Program.

• Lesley Sherlock and Evelyn Dawson, Business Systems Analyst, presented a demonstration of the 2013 City of Richmond online grant application.

RCSAC 2012 Annual Report and 2013 Work Plan Page 4 0/40 PLN - 18

Technology:

• The RCSAC website - the number of visits to the RCSAC website were tracked and in the 30,000 range. Details are available in the last section of the 2013 Work Plan and Report.

Financial

A 2013 financial report and proposed 2014 budget was drafted by the Treasurer and approved

by the membership at the November AGM.

The RCSAC is projecting a surplus this year. There are some important reasons that we are

projecting a surplus of more than $6400. It was our intention at budget time last year that the

RCSAC would again host an All Candidates meeting however, the RCSAC did not and therefore

the $2000 dollars set aside was not utilized as well as the additional labour that would have

cost the RCSAC. We also have had an increase in membership that resulted in more fees this

year which has also buoyed our income. Our expenses have also been reduced as

Administration costs and IT costs were nearly $500 less each from predicted at budget time last

year.

Perhaps this surplus comes at the right time however, as our task groups will be glad to know

that we will have enough funds to help with initiatives that are being planned for 2014. We

also wish to use some ofthe surplus to afford a pay increase of 3% for our Executive Secretary

who has not had a raise since her hiring in 2010. We will also be using some of this money to

help us support continued website and IT support as well as support for our Youth Webpage.

This year's budget will allocate $5000 for Task Group work in the community. This will allow

the community partners and the Executive to work together to use up the surplus and return

our committee to a balanced budget for the end of next year.

Together with the Executive committee, we respectfully submit the 2014 budget found on page

34. Please refer to page 33 and 34 of the report for details regarding the 2013 financials and

proposed 2014 budget.

2013 Reports and 2014 Work Plans

Please note the 2013 Work Plans are documented in a new template making them easier to

read and have been written to reflect and support the 2011-2014 Council Term Goals. For the

2013 Report the work ofthe RCSAC has been organized by using the Council Term Goals that

were relevant to the committee. Under each goal are the headings Objectives and Actions.

These two headings reference the specific work plan set out for the year. The

accomplishments of the RCSAC for 2013 can be found under each goal in the section

"Outcomes/Indicators of Success".

The 2014 Work Plan was approved at the December 12, 2013 RCSAC General Meeting as a

working document that will be revisited throughout the year and revised as necessary.



2013 Final Report


For the 2013 year the RCSAC has chosen to link its annual work plan initiatives to the Richmond City

2011-2014 Council Term Goals. The 2013 Work Plan is designed to provide Council with advice to

support Council's Goal Statement for Community Social Services:

To develop and implement an updated social services strategy that clearly articulates and communicates

the City's roles, priorities and limitations with respect to social services issues and needs.

Within this goal statement, the RCSAC focussed on providing advice on Council's following priorities,

with actions reported under "Outcomes / Indicators of Success".

Council Term Goal 2.1

Completion of the development and implementation of a clear social services strategy for the City

that articulates the City's role, priorities and policies, as well as ensures these are effectively

communicated to our advisory committees, community partners, and the public in order to

appropriately target resources and help manage expectations.

Objectives:

• To support and provide input to the Social Development Strategy

• To advise City Council on Social Development Strategy implementation plans once adopted

Actions:

• Review Social Development Strategy and form Task Groups as needed • With respect to addiction and mental health services, advise Council regarding

• Addiction and Mental Health Services Gap Analysis outcomes and implementation plan

• Housing needs for this population • Stakeholder roles and responsibilities to address gaps • Proposed City supports considering City's role, priorities and policies, including advocacy to

senior levels of government

• Mental Health and Addictions Action Team continue, and others as required • Continue to implement annual Social Services Survey to inform Council of changes in social

service programs and corresponding funding structures that will impact the City

• Identify initiatives that reduce barriers to accessing services

Outcomes/Indicators of Success:

• Provide comments on Social Development Strategy 1) February 2013 - AT RCSAC General Meeting members were provided with draft Social

Development Strategy and questions for consideration. 2) March 2013 - At RCSAC General Meeting each agency/group was given 5 minutes to provide

feedback to the City regarding the draft Social Development Strategy. Members of RCSAC provided to the City submissions by individual agencies that included input and recommendation on the strategies presented. These submissions were provided to the City.


• Community Social Services Survey and Report completed 1) June - Community Social Services Survey Report Completed. Draft of next survey

completed. 2) September 2013 - New Community Social Services Survey approved and posted on City

Website for completion. One additional question included. This question was added to look at funding shifts within the City of Richmond - for example one agency may have lost funding dollars but the service might not have been lost to the Community

3) October 2013 - Analysis of responses to social services survey completed - these results are attached to this report (Attachment A). A task group was formed to begin an examination and evaluation of the survey results over multiple years.

• Communication Tools to Council as required 1) March 2013 - Addictions and Mental Health Action Groups findings on identifying Gaps in

Service Report finalized.

2) April 2013 - A Communication Tool sent to City Council requesting: (1) That Council utilize

the identified gaps to inform community planning (Social Development Strategy, Action 53)

for services and supports to be directed to residents living with mental illness and

addictions. (2) That Council authorize the RCSAC to share this report, as appropriate, with

internal city departments, other statutory agencies, provincial and federal levels of

government and service providers to advocate for increased services, resources (housing,

food security) to support residents living with mental illness and addictions.

3) City Council received the report for information, approved the RCSAC to distribute the

report to provincial and federal governments, Richmond MLA's, MP's and other

stakeholders for information and that the implementation plan be forwarded to City staff

upon completion. A task group has been formed including to do further work which will

include the input of consumers.

4) Reports were distributed as outlined above. Requests for receipt of confirmation and

feedback re: report was sent to MLA's and MPP's.

• Identify initiatives that reduce barriers to accessing services 1) May 2013 - The Addictions and Mental Health Wallet Card was completed, production plan

implemented with distribution to follow. 2) May - September - 1000 wallet cards distributed and 1000 additional cards have been

ordered. 3) September 2013 - Due to success of wallet cards another 1000 were printed and

distributed. More cards have been requested. 4) October 2013 - Additional cards distributed at general meeting.



Clarification of the City's role with respect to providing or facilitating the securing of space for non

profit groups.

Objectives:

• Continue to identify changes in space needs by non-profit societies within Richmond

Actions:

• Form action group if required, building on previous Space Needs Surveys and related correspondence


• Communication Tools to Council as required 1) Task group initially formed to look at space needs for non-profit groups 2) After analysis - task group put on hold


Initiation of a strategic discussion and ongoing dialogue with the City's MLAs and MPs to ensure

better representation of Richmond's needs in Victoria and Ottawa for social services issues and the

related effects of downloading.

Objectives:

• To provide Council with information re: impact of provincial and federal funding decisions on

social services agencies

• To provide RCSAC members with an opportunity to meet and connect with provincial candidates

Actions:

• Completion of annual Social Services Survey to provide information to Council on provincial and federal funding decisions affecting the delivery of social services

• Consider roles of senior governments in Addiction and Mental Health Services Gap Analysis

results


• Community Social Services Survey completed and report submitted to Council


1) June - Community Social Services Survey Report Completed. Draft of next survey completed.

2) September 2013 - New Social Services Survey approved and posted on City Website for completion. One additional question included. This question was added to look at funding shifts within the City of Richmond - for example one agency may have lost funding dollars but the service might not have been lost to the Community.

3) October 2013 - Analysis of responses to social services survey completed - these results are attached to this report (Attachment A). A task group was formed to begin an examination and evaluation of the survey results over multiple years.

4) Report Completed - see Council Term Goal 2.1 above

• Communication Tools to Council as required, including requests for advocacy to senior levels of

government

1) March 2013 - Addictions and Mental Health Action Groups findings on identifying Gaps in

Service Report finalized.

2) April 2013 - A Communication Tool sent to City Council requesting: (I) That Council utilize

the identified gaps to inform community planning (Social Development Strategy, Action 53)

for services and supports to be directed to residents living with mental illness and

addictions. (2) That Council authorize the RCSAC to share this report, as appropriate, with

internal city departments, other statutory agencies, provincial and federal levels of

government and service providers to advocate for increased services, resources (housing,

food security) to support residents living with mental illness and addictions.

3) City Council received the report for information, approved the RCSAC to distribute the

report to provincial and federal governments, Richmond MLA's, MP's and other

stakeholders for information and that the implementation plan be forwarded to City staff

upon completion. A task group has been formed including to do further work which will

include the input of consumers.

4) Reports were distributed as outlined above. Requests for receipt of confirmation and

feedback re: report was sent to MLA's and MPP's.


Development of a clearer definition of affordable housing priorities and subsequent utilization of

affordable housing funding.

and


Development of a continuously updated catalogue of affordable housing projects coming on stream

for easy reference.

Objective:

• Continue to support implementation ofthe Affordable Housing Strategy


• Participate in the 2013 Affordable Housing Strategy Update process

• Support the development of a catalogue of affordable housing projects

Actions:

• Work collaboratively with Richmond housing organizations, advocates and the City to identify, prioritize and highlight affordable and supportive housing needs and projects in Richmond

• Provide information as required for the catalogue

• Action Team formed if necessary

• Propose a housing page on the city website including content on the housing continuum, how to access, FAQ's etc.

Outcomes/Indicators of Success

• Stakeholders' report on housing needs, current projects and proactive approaches completed 1) Report on Seniors at Risk of Homelessness. Dialogue conducted November 1, 2012.

Members participated in the Richmond Homelessness Coalition, which reported that: an increase of homeless seniors and priorities of safety, socialization, isolation, lack of transportation options, need for coordination of resources including integration of health, social and outreach services, lack of preventative or early intervention and lack of data to support the need for more services

2) Drop in Centre opened in October 2012 and in January 2013 data became available regarding people attending and services required. Drop-in is an entry point to system. Gaps in service identified as specialized services for increased number of seniors who are homeless and needs of long-term marginalized people who are homeless and unable to access services - need for low barrier housing.

3) Termination of service agreements for Co-op Housing - speaker from Cooperative Housing Federation of Be. There are 17 co-operative housing developments in Richmond representing 989 units (many are senior households). The termination of service agreements will mark the end of subsidized housing for low income households. Termination agreements with each co-operative will happen over next few years and it is uncertain what the impacts will be and how each co-operative housing development will deal with this. It could mean overnight, the disappearance of many existing affordable housing units.

• Communication Tools to Council as required

1) None submitted to date. Regular updates provided to Council via staff representations on the committee and Richmond Homelessness Coalition.

• RCSAC perspective incorporated into 2013 Affordable Housing Strategy Update

1) 2013 Affordable Housing Strategy update to date has included changes approved by Council to increase the income thresholds for low income market rental with the ability to increase threshold annually according to Consumer Price Index. The RCSAC Affordable Housing Working Group through the work of the Richmond Homelessness Coalition has participated in the discussions leading up to these changes.



Development of an updated youth strategy to address the needs and to build on the assets of youth in

the community.

Objective:

• Support Council in the development of an updated Youth Strategy

Actions:

• Continue to work with existing youth committees

• Form a Youth Action Team if required to provide input on the Youth Strategy Update

• Recommend the establishment of a Youth Page to provide one stop access to information,

including a comprehensive, regularly updated online resource manual, and who should host

Objectives/Indicators of Success:

• RCSAC perspective incorporated in the updated Youth Strategy

This will take place in following year.

• Youth website page established and resource manual completed

1) Youth page completed on RCSAC website. Page includes events for youth available in

Richmond

2) June - September 2013 - To assist with the Youth Page the Richmond Youth media lab

program facilitator created a posting for a volunteer youth to regularly update this page.

3) October 2013 - RCSAC Executive approved honorarium for youth volunteer to encourage

participation with this position and to recognize the work necessary to keep page up to

date.


1) February 2013 - Youth Task Group Completed "Feedback Report on Issues Affecting

Youth". This report looked at the change in School District 38 that occurred from having

Youth Support Workers in each Secondary School to the current Youth Adolescent Support

Team.

2) March 2013 - Communications tool sent to council with report attached.

3) April 2013 - RCSAC Co-chairs meet with school board representatives to discuss report and

potential for greater collaboration with RCSAC. Formal invitation was sent to School District

and representative assigned to RCSAC.


Council Term Goal 7.2 Develop a plan to ensure the provision of public facilities and services keeps up with the rate of growth and changing demographics of the community (families, older adults, increasing cultural diversity), particularly in the City Centre.

Objectives:

• Continue to support and work with the Richmond Children First (RCF) committee on their City Centre Early Childhood Development Report

Actions:

• Follow-up on Communication Tool sent to Council about the City Centre Report

• Review RCF progress reports


• Regular RCF reports at RCSAC 1) Regular monthly reports provided to RCSAC by RCF. 2) RCF City Centre report was completed and released by October 2012. At that time it was

hoped that Richmond might receive My Neighbourhood-My Future funding in 2013 but that funding was awarded to Tri-Cities and Surrey.

3) As a result ofthe report, Richmond Children's First recommended that 2013-2014 United Way ofthe Lower Mainland (UWLM) ECD funds be directed to City Centre programs, which was approved by UWLM.

4) Although there has been interest expressed by a number of organizations to work together on a place-based approach, as stated in the report, ... "a place-based approach takes time, resources and a cross-sectoral commitment." The Social Development Strategy identifies a short term goal (0-3 years) in Action 32 to "Implement the City Centre Area Plan Policy of exploring opportunities to establish multi-use, mUlti-agency community service hubs in appropriate locations in the City Centre, while also pursuing other types of agency space, as appropriate, throughout Richmond" with the following proposed partners: -Richmond Community Services Advisory Committee -Non-profit Agencies - Child Care Providers - Child Care Development Advisory Committee - Community Committees

Council Term Goal 8.2 Continue to advocate for a coordinated regional approach to enhance local food security for Richmond and the region through policy development initiatives such as community farms.

Objectives:

• Examine issues offood security in relation to community and social services in Richmond


• Support the City as it advocates for a coordinated regional approach to enhance local food

security

Actions:

• Receive presentation related to food security and intersection with community and social services

• Action teams formed as necessary to meet objectives

• Potential gap analysis undertaken

• Communication Tool to Council as required


• Communication Tools to Council as required 1) May 2013 - Richmond Food Security Society Executive Director Colin Dring presented at

RCSAC general meeting. This presentation included information and discussion regarding the connection between food security and community social services.

2) Richmond Food Security Society currently developing community food charter and will be engaging public and community agencies from a diversity of demographics to help frame food values and issues that citizens in Richmond face.

3) November 2013 - RCSAC members provided additional presentation on Richmond Food Charter. Members were engaged in "Kitchen Table Talk" and provided feedback that will be incorporated into food charter. RCSAC members encouraged to host a Kitchen Table Talk with their clients/staff.

Additional RCSAC Work Plan Activities

Objectives:

• Increase connections within RCSAC members

• Increase information RCSAC members can access to plan and promote social service events and

activities

• Increase administrative efficiency for RCSAC

Activities:

• Website developed so members can easily access calendar to post activities and events

• Create members log-in section on RCSAC website so members can access minutes, agendas,

reports, etc.

• Support on-going updates to website


• Members-only log in page created - deferred to 2014

• Website utilization increased


• Increased number of events and program information posted to website

1) Membership of the RCSAC was increased to 33. There were three additional agencies who joined the committee in 2013: Employment Services (Avia Employment and Pacific Community Resources), Richmond Food Security Society and the Richmond School District.

2) Number of visits to the RCSAC website from November 2012 to October 2013 was 30999.

(Generally, a visit occurs when some remote site makes a request for a page on your server

for the first time.) In the same time period the website had 301309 hits (hits represent the

total number of requests made to the server during the given time period).

3) June 2013 Community Table/ Committees worksheet developed. See Appendix #B. This document provides information on of all of the community tables and groups known by the RCSAC that are meeting to support/provide community social services in Richmond. The worksheet will be updated regularly.

4) February 2013 to June 2013 - Richmond City Council / RCSAC / Communications Chart and a Decision Tree - Councillor McPhail, in partnership with City Staff and the RCSAC, developed documentation of the decision flow and communications process between City Council and the RCSAe. These documents will be incorporated to the RCSAC Policy and Procedure manual.

5) March 2013 to October 2013. Revisions to RCSAC policy and procedure manual were completed and changes were approved by the committee at the October General Meeting.

6) Written reports are now requested in advance by community groups who have a member of

the RCSAC sitting at the community group table. These notes are included in the monthly

General meeting minutes available on the RCSAC website.

7) Presentations Completed:

a. Avia Employment Services -presented on the BC Work Initiative providing Employment Services to Richmond. It was identified reaching youth in Richmond is a challenge.

b. Richmond Public Health - Manager, Community and Family Health provided a presentation on services provided to new mothers and fathers in the community of Richmond.

c. School District 38 Report on Child Poverty - Donna Sargent and Monica Pamer submitted this report to the RCSAC and requested SD38 work in partnership with the RCSAC to review the report in detail and follow up with recommendations. A hot topic is suggested for this project.

d. Richmond Food Security - Colin Dring presented on work of Richmond Food Security and the intersection between food security and community social services.

e. Courtney Miller, Sustainability Project Manager from the City of Richmond, presented on the Energy Efficiency Resources available to qualifying residents in Richmond. The City of Richmond is connecting the community with offerings and programs provided by BC Hydro and Fortis Be. As a result, the initiatives have been completely funded and require no payment from residents who qualify by nature of their income. An overview of two programs was provided: 1) the Energy Savings Kit and 2) the Energy Conservation Assistance Program.

f. Lesley Sherlock and Evelyn Dawson, Business Systems Analyst from the City of Richmond, presented a demonstration of the 2013 City of Richmond online grant application.

g. Carol Dickson, Volunteer Richmond Information Services, presented information on the Better at Home Program.


Appendix A

2013 Community Social Services Survey Results Summary

October 2013

As indicated in the 2013 Work Plan and Report, the Community Social Services Questionnaire was

completed and the results are summarized below.

There were thirty one (31) RCSAC member agencies were identified as "funded agencies" which made

them eligible to complete the survey. The survey was posted on the City of Richmond website with a

two (2) week period to complete it. There were 14 responses to the survey.

A summary ofthe results can be found below:

1. Populations served in Richmond cover the range from birth to death (ages O-seniors)

2.

a. 6 of 14 agencies report that there have been changes to funding in the community that impact services.

b. 2 out of 6 identify service reductions, 6 out of 6 identify services added and 2 out of 6 report growth of services.

a. 3 who added comments reported that external funding through grants or through community partnerships were the reasons they were able to offset increased labour or program costs.

a. Only 1 agency responded that the service was no longer available in the community.

3. Services that exist in Richmond focus on a number of special populations which include: a. Children, families, immigrants/refugees, seniors, homeless, people with addictions,

people with disabilities, people with mental illness

4. 3 ofthe 14 agencies identified removing or reducing programs or services reported impacting families, people with disabilities, seniors, people with mental illness and immigrants/refugees

5. 12 out of 14 are planning for an increased demand for services a. 6 out of the 12 added staffto existing programs b. 4 out of the 12 identified adding new programs c. 3 out of 12 identified adding additional space d. 4 out of 12 reported establishing waitlists e. lout of 12 were decreasing service to one client group to meet the demand of another

client group f. lout of 12 identified using practicum students to meet the demand g. lout of 12 identified changing service delivery model from individual to group based

services


6. In response to the question regarding the impact of the current economic environment agencies listed the following:

a. 12 of 14 report that the current economic environment is impacting service delivery b. 5 of 12 report direct cuts to funding c. 6 of 12 report increase lobbying efforts to provincial and municipal governments d. 5 of 12 report increased working with partners to leverage funding opportunities e. 7 of 12 report using grants as becoming an alternative in raising funds f. 3 of 12 report shifting resources from one service group to another to meet demands g. 8 of 12 report using fundraising activities to increase operating funds

7. All agencies are planning to making several requests for support a. 11 out of 14 require more staff to support programs and services b. 10 identify funding c. 7 identify require tools or equipment d. 2 identify space needs

8. Agencies are looking to all level of governments, funding bodies i.e., foundations, United Way, grants and private or corporate donors


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om

mitt

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to th

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hmon

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ail:

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604-

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el:

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244.

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art

erl

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elin

da B

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[email protected]

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lth a

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ail:

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Membership and Budget In/ormation

2013 Final Report and 2014 Work Plan Page 30 PLN - 44

RCSAC Membership 2013

Organization Representative(s) A via Employment Centres Brandon Gorin Pacific Community Resource Services Kay Sarai BC Responsible and Problem Gambling Jenn Fancy de Mena Boys and Girls Club of South Coast BC Jason Lee Canadian Mental Health Association (Richmond) Dave MacDonald CHIMO Crisis Services Lisa Westermark City Appointee Richard Lee City Appointee Hamid Ghanbari City Liaison (Non-Voting Member) Lesley Sherlock Council Liaison (Non-Voting Member) Linda McPhail Developmental Disabilities Association Danielle White /Donna Cain Family Services of Greater Vancouver Lisa Whittaker Heart of Richmond AIDS Society Brian Wardley Individual Member Jennifer Larsen RCMP Richmond Heather Hall Richmond Addictions Services Society Rick Dubras, (Co-Chair) Richmond Caring Place Society Sandy McIntosh Richmond Children First Helen Davidson Richmond Centre for Disability Ella HuanglEileen Kalshoven Richmond Family and Youth Court Committee Mary Anne Schulz Richmond Family Place Society Kim Winchell Richmond Food Bank Society Margaret Hewlett/Alex Nixon Richmond Food Security Society Colin Dring Richmond Mental Health Consumer & Friends Society Barb Bawlf Richmond Multicultural Community Services Parm Grewal Richmond Poverty Response Committee Lynda Brummitt Richmond School District #38 Monica Pamer Richmond Seniors Advisory Committee Corisande Percival-Smith Richmond Society for Community Living Janice Barr Richmond Therapeutic Equestrian Society Frances Clark Richmond Women's Resource Centre De WhalenIFlorence Yau Richmond Youth Service Agency Daylene Marshall Salvation Army (Richmond) Brad Smith S.V.C.C.E.S.S. Francis Li Touchstone Family Services Judy Valsonis Turning Point Recovery Society Brenda L. Plant Vancouver Coastal Health Belinda Boyd

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2014 RCSAC Budget

Balance Projected to be brought Forward December 31,2013

$6,490.94

Revenue

City of Richmond $11,000.00

Membership Dues $ 1,400.00

Bank Interest $ 5.00

Sponsorship

Total Revenue $19,068.33

Expenses

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Admin Expenses $200.00

Forums/Meetings $1,000.00

Website + IT $1,500.00

Website $500.00

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Post Box Renewal $158.00

Volunteer Appreciation $250.00

Sub $5,000.00 Committee/printing/events

Total Expenses $19,058.00

Total Balance $10.33



2014 Work Plan


2014 RCSAC Work Plan

For the 2014 year the RCSAC has chosen to continue to link its annual work plan initiatives to the

Richmond City 2011-2014 Council Term Goals. The 2014 Work Plan is designed to provide Council with

advice to support Council's Goal Statement for Community Social Services:

To develop and implement an updated social services strategy that clearly articulates and communicates

the City's roles, priorities and limitations with respect to social services issues and needs.

Within this goal statement, the RCSAC will focus on providing advice on Council's following priorities

that are scheduled for implementation in 2014.

It is understood that the Council Term Goals will be revisited from time to time. The RCSAC will take the

opportunity to review this plan in conjunction with any revisions to the Council Term Goals. In addition,

The RCSAC considers this plan to be a working document that will also be modified to include topics and

projects that are timely for review and implementation during the 2014 year.


Completion of the development and implementation of a clear City social services strategy that articulates the City's role, priorities and policies, as well as ensures these are effectively communicated to our advisory committees, community partners, and the public in order to appropriately target resources and help manage expectations.

Objectives:

• To advise City Council on the implementation plans of the Social Development Strategy.

• In conjunction with City Staff and Council, establish methods for ongoing identification of service

needs based on feedback of RCSAC members and the ongoing utilization of these services.

Actions:

• Presentation to RCSAC on Social Development Strategy implementation. • RCSAC review Social Development Strategy implementation plan and form Task groups as

needed.

• Determine the need for further service gaps analysis in service areas additional to Addictions and Mental Health.

• Build on success of Mental Health and Addiction services wallet card. Determine potential need for other similar service cards in the community.

• Continue to implement RCSAC Community Social Services Survey. Identify to Council changes in social service programs and corresponding funding structures that will have impact to the city of Richmond

• Complete a mUlti-year analysis of Community Social Services Survey results • Support initiatives that reduce barriers to accessing services



• Appropriate action teams formed around pertinent elements of Social Development Strategy implementation as required.

• Community Social Services Survey and Report Completed

• Communication Tools to Council

• Final report on successful actions completed


Completion of an updated Older Adults Service Plan to address the growing needs of older adults in the community, including services and facilities for active older adults, the development of a volunteer base to serve the older adult population, as well as to provide opportunities for volunteering for this population.

To be included after further information received by Council in 2014.


Clarification of the City's role with respect to providing or facilitating the securing of space for non

profit groups.

Objectives:

• The RCSAC continues to be active in working with the City to identify changes in space needs by non-profit societies within Richmond

Actions:

• Form action group as required • Action group to build on previous work which included a review of:

Space Needs Survey (2008) Richmond 101 (2009) Redraft of Space Needs Survey (2009) 3 step process proposed by City but was felt to be too cumbersome (2010) Letter sent to Mayor and Council requesting an implementation strategy to allow for the creation of community service space for non-profits (2010) Information on use of School Gym Space initiative, City Centre Strategy, potential use of Neighbourhood Learning Centre space

• Reports to RCSAC as needed

• Communication Tools to Council


• Action team formed • Communication Tool to Council

• Final report on successful outcomes completed



Initiation of a strategic discussion and ongoing dialogue with the City's MlAs and MPs to ensure

better representation of Richmond's needs in Victoria and Ottawa for social services issues and the

related effects of downloading.

Objectives:

• To provide Council with information re: impact of provincial and federal funding decisions on

social services agencies

Actions:

• Completion of annual Community Social Services Survey and Report - provide information to Council on provincial and federal funding decisions that may affect the delivery of social services in Richmond

• Completion of mUlti-year analysis of Community Social Services Survey • Membership will submit Communication Tools regarding changes in relationships with federal

and provincial government

• MlA Information Session


• Communication Tools submitted as necessary • Community Social Services survey completed and report submitted to Council



Development of a clearer definition of affordable housing priorities and subsequent utilization of

affordable housing funding.

Objective:

• Continue to support the implementation of an Affordable Housing Strategy

• Support implementation of Affordable Housing Program 2014-2018

Actions:

• Work collaboratively with Richmond Homeless Coalition - Homes for All, Richmond housing organizations, advocates and the City to identify and highlight affordable and supportive housing needs and projects in Richmond.

• Work collaboratively with Richmond housing organizations and advocates to craft regular communication, which highlights housing needs and projects, to city staff and Council



• Action Team formed as required

• Communication Tool to Council as required

• Regular updates presented to RCSAC General Committee meeting



Development of an updated youth strategy to address the needs and to build on the assets of youth in

the community.

Objective:

• To provide input and support into the development of the Youth Strategy.

• To continue to support and ensure updating of the RCSAC Youth web page to provide a one-stop access for activities and events of interest to youth in the City of Richmond.

Actions:

• Continue to work with existing youth committees

• Provide input on youth strategy • Engage youth volunteer to ensure youth web page is regularly updated


Objectives/Indicators of Success:

• Input provided to youth strategy • Youth volunteer engaged and youth website page completed and regularly updated

• Communication Tools developed



Develop a plan to ensure the provision of public facilities and services keeps up with the rate of growth and changing demographics of the community (families, older adults, increasing cultural diversity), particularly in the City Centre.

Objectives:

• The RCSAC continues to support and work with the Richmond Children First committee on their City Centre Early Childhood Development Report

• The RCSAC to receive reports and provide feedback as part of the City's public consultation on needs when determining plans for the new Aquatic and Older Adult Centre and any other community amenity.

• Supporting the City's 2014 Community Needs Assessment

2013 Final Report and 2014 Work Plan Page 38

PLN - 52

Actions:

• RCSAC to continue to follow Communications Tool sent to Council on City Centre Report

• Reports from Children's First on progression of report recommendations

• Presentations from the City's representatives on the new Aquatic / Older Adult Centre planning and the 2014 Community Needs Assessment.


• Regular reports at RCSAC • Feedback from Council on submitted Communication Tool



Continue to advocate for a coordinated regional approach to enhance local food security for Richmond and the region through policy development initiatives such as community farms.

Objectives:

• The RCSAC will examine issues of food security and its inter-relation to community and social services in Richmond (e.g. intersection of food with physical and mental health, disease prevention, emergency food relief)

• Support the City as it advocates for a coordinated regional approach to enhance local food

security

• Support the development of a food charter for the City of Richmond

Actions:

• RCSAC members to have a presentation on Food Charter for City of Richmond

• Action teams formed as necessary to meet objectives

• Potential gaps analysis undertaken

• Communication Tool developed for Council


• Presentation from Richmond Food Security on final Food Charter

• Action team formed • Communication Tools to Council completed as needed



Additional RCSAC Work Plan Activities

Objectives:

• To increase connections within RCSAC members

• To increase information RCSAC members can access to plan and promote social service events

and activities

• To review membership of the RCSAC committee and invite organizations providing social

services in the Richmond community to join the committee.

• To increase administrative efficiency for RCSAC

Activities:

• Maintain Community Table/Committee Inventory and provide update to Council in 2014 final

report

• Create members log-in section on RCSAC website so members can access minutes, agendas,

reports etc.

• Support on-going updates to website

• Form action team to review membership of RCSAC and determine organizations to receive

invitation to learn more about the RCSAC.

Outcomes/Indicators of Success

• Members only log- in page created

• Website utilization continues to be increased

• Increased number of events and program information posted to website

• Potential new memberships joining the RCSAC



Documents

City of Richmond Report to Committee€¦ · an inventory of affordable housing in February 2014. • Hoarding and Emergent Alzheimer's situations Currently work is being done on