City of Bethlehem Citizen Survey

7/30/2019 City of Bethlehem Citizen Survey

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2011CITYOFBETHLEHEMCITIZENSURVEY

KeyFindingsReport

January,2012

PreparedbytheMuhlenbergCollegeInstituteofPublicOpinion


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KEYFINDINGS:

1. AnoverwhelmingmajorityofresidentsoftheCityofBethlehemratequalityoflifeinthecityaspositivewithabout1in3residentsdescribinglifeinBethlehemasexcellent.

2. Threeoutoffourcityresidentsviewthequalityoflifeintheirneighborhood

aseitherexcellentorgood,withabout1in4describingthequalityoflifeintheirneighborhoodinnegativeterms.

3. WhilemostcitizensratedpublicsafetyandpoliceservicesinBethlehem

positively,over1outof3residentsfeelthatpublicsafetyinthecityiseitherfairorpoor.

4. Over2outof3individualslivinginBethlehemhavenegativeviewsabout

streetconditionsofthecity,with3in10ratingthequalityofstreetrepairas

poor.

5. Bethlehemresidentshavefairlynegativeviewsaboutthecityshandlingofsidewalkmaintenanceandsnowplowing,withamajorityofthosepolledratingthecityseffortsintheseareasaseitherfairorpoor.

6. ThecitysfireprotectionandEMSservicesreceivepositiveratingsfrom

Bethlehemresidentswiththreeoutoffourcitizensindicatingthattheseservicesareeitherexcellentorgood.

7. Improvedstreetrepairsandsnowplowingarethetwoissuesthatcity

residentswouldmostliketoseethecityimproveuponinthefuture,withcrimepreventionandeconomicdevelopmentalsocommonlymentionedasissuesthatthecityshouldfocusonincomingyears.

8. MostresidentsofBethlehembelievethattherecanbeimprovementsinthe

areoftrashremoval,withamajoritysupportiveofthecityadoptingasingletrashhaulerifsuchamoveresultedinlowerscostsandimprovedtrashremovalservices.

9. Amongthethingsthatcityresidentswouldmostliketoseechangedare

improvedappearance,betterlawenforcement,lowertaxesandimprovedtransportationinfrastructure.

10.Bethlehemresidentsviewthecitysparksanddowntownastheirfavorite

placeswithinthemunicipality.


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SUMMARY:Theresultsofthe2011CityofBethlehemCitizenSatisfactionSurveyprovideevidencethatresidentsoftheLehighValleyssecondlargestcityhaveagenerallypositiveviewoflifeinthecitybutdesireimprovementsinanumberofkeyareasrelatedtocityservices.FromabroadperspectivecitizensofBethlehem

seeboththeircityandneighborhoodsasgoodplacestoliveandwork,withmostresidentsobservingimprovementinthequalityoflifeoverthelastdecade.UnderlyingthesepositiveappraisalsofthecityarefavorableviewsofBethlehemsrecreationalfacilities,artsandculturalprogramsanddowntowndistrict.AgainstthisbackdropofgenerallypositiveviewsaboutthecityareconcernsandpoorappraisalsofaspectsofBethlehemsinfrastructurequalityandmaintenance,andinparticularstreetrepairsandsnowplowing.

METHODOLOGY:Theresultsreportedinthisstudyaredrawnfromasurveyof1573residentsofthecityofBethlehem,Pennsylvania.Thesurveyinstrumentwas

developedbyrepresentativesofthecityofBethleheminconsultationwiththeMuhlenbergCollegeInstituteofPublicopinion.Arandomsampleof5000householdswithinthecitywasselectedtoreceivethesurveyinthemail.EachhouseholdthatwasselectedwasgiventheopportunityofcompletingapapersurveyandreturningittothecityviamailortocompletethesurveyelectronicallyviaalinkontheCitywebsite.SurveysweremailedbytheCityofBethleheminJulyof2011.Throughthissamplingprocess1477surveyswerecompleted.Anadditional96surveyswerecompletedviatheCityswebsitebyresidentswhooptedtoparticipateinthesurveywithoutbeingselectedintherandomsamplingprocess.Thenumberofcompletedsurveysinthesurveyresultsinamarginoferrorof+\-3%ata95%levelofconfidence.Thedatainthesurveywasweightedbyage,ethnicity,race,educationalattainmentandgender.Theweightingwasbaseduponthe2010Censuspopulationestimatesforthecity.TheanalysisandreportwereconductedbytheMuhlenbergCollegeInstituteofPublicOpinionunderthedirectionofDr.ChristopherBorick.

PERCEPTIONSOFQUAITYOFLIFE:ResidentsofBethlehemprovidesolidappraisalsofthecityandtheirneighborhoodsasplacestolive.Over8outof10citizensinthecityratedqualityoflifeinBethlehempositively,with32%statingthatthecityisanexcellentplacetoliveand53%callingthecityagoodplacetolive.

Similarly,residentsofthecitylookfavorablyupontheirneighborhoodsasaplacetolivewith3outof4ratingtheareasofthecitywheretheyliveaseitherexcellent(30%)orgood(45%).ResidentsofBethlehemareslightlymorenegativeaboutthequalityoflifeoftheirneighborhoodsthantheyarewiththecityingeneral,with23%providingnegativeappraisalsoftheirneighborhoodsincomparisonwith13%holdingnegativeviewsofthecityasawhole.


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TABLEONE

RATINGSOFQUALITYOFLIFEINTHECITRYOFBETHLEHEMANDITS

NEIGHBORHOODS

Excellent Good Fair PoorCityofBethlehemasaPlacetoLive

32% 53% 12% 1%

Neighborhoodasaplacetolive

30% 45% 18% 5%

Therearesignificantdifferencesinviewsonqualityoflifeinneighborhoodsintermsofwhatareasofthecityandindividuallivesin.MostnotablyresidentsofthesouthsideofBethlehemweresignificantlymorelikelytohavenegativeappraisalsoflifeintheirneighborhoodsincomparisonwiththeircounterpartslivingonthe

northsideoftheLehighRiver.While46%ofcitizensofthesouthsidesaidthatlifeintheneighborhoodwasfairorpoor,only14%ofresidentsinthenortheastpartofthecitymaintainedsuchviewsandjust21%ofcitizenslivinginthedowntownorwestBethlehemneighborhoodsprovidingnegativeviewsoflifeintheirareas.

TABLETWO

RATINGSOFQUALITYOFLIFEINBETHLEHEMNEIGHBORHOODS

BYREGIONOFTHECITY

Excellent Good Fair PoorSouthBethlehem 17% 33% 29% 17%NortheastBethlehem

38% 47% 12% 2%

Downtown/WestBethlehem

30% 48% 19% 2%

InadditiontopositiveappraisalsofBethlehemasaplacetolive,apluralityofcityresidentsbelievethatlifeinthecityhasimprovedoverthelastdecade.WhenaskediftheCityofBethlehemisbettertodaythanitwas10yearsago,47%ofrespondentssaidyescomparedwith28%thatsaidno.Notably,perspectivesonhowBethlehemhaschangedoverthepastdecadearenotaffectedbywhatpartofthecityaresidentslivesinwithsimilarviewsbeingexpressedacrosscityneighborhoods.


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TABLETHREE

ISTHECITYOFBETHLEHEMBETTERTODAYTHANITWAS10YEARSAGO

Yes No DontKnow

Overall 47% 28% 23%SouthBethlehem 47% 28% 23%

NortheastBethlehem 48% 26% 26%Downtown/WestBethlehem

47% 30% 21%

OnefinalindicatorofthegenerallypositiveviewthatresidentsofBethlehemhavetowardstheircitycanbefoundintheirresponsestoaquestioninthesurveythataskedresidentsiftheywouldrecommendmovingtothecitytoafriend,relativeorcolleague..Theresultsshowthatover3outof4Bethlehemresidentswouldrecommendmovingthecitytootherswhileonlyabut1in10wouldnotendorsethe

cityasaplacetomoveto.Thisfinding,whencombinedwiththepreviousmeasures,helpstopaintapictureofacitizenryinBethlehemthatlooksfavorablyuponthecityasaplacetolive.

TABLEFOUR

WOULDYOURECOMMENDBETHLEHEMTOAFRIEND,REALTIVEOR

COLLEAGUE?

Response Percent

WouldRecommend 76%WouldnotRecommend 13%

NotSure 11%

INFRASTRUCTUREMAINTENANCEANDREPAIR:OneoftheareaswhereBethlehemresidentshadtheleastsatisfactionisthecitysinfrastructure.InparticularcitizensofthecitydemonstratesignificantconcernswiththeconditionandmaintenanceofBethlehemsroadsandsidewalks.Twooutofthreecityresidentsratedthecitysstreetrepairasonlyfair(38%)orpoor(29%).AlongwithgenerallynegativeperceptionsofstreetrepairBethlehemresidentsareunsatisfied

withaspectsofroadmaintenancesuchassnowplowingandstreetcleaning.Only33%ofcitizensgavesnow-plowingeffortsinthecitypositivereviews,andjust43%ratedstreetcleaningaseitherexcellentorgood.


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TABLEFIVE

RATINGSOFTRANSPORTATIONINFRASTRUCTUREMAINTENANCE

Excellent Good Fair Poor Dont

KnowStreetRepair 4% 27% 38% 29% 2%StreetCleaning 7% 36% 35% 18% 3%SnowPlowing 6% 27% 29% 36% 1%

Satisfactionwithsnowplowingwaslowineachsectionofthecitybutthehighestlevelsofnegativitycamefromthesouthsidewithabout7in10residentsratingsnowplowinginthecityaseitherfairorpoor.Ratingsofsnowplowinginthenorthsideofthecityalsotrendtothenegativesidebutdontreachthelevelsofdissatisfactionexpressedbysouthsideresidents

TABLESIX

RATINGOFSNOWPLOWINGBYAREAOFRESIDENCYOFRESPONDENT

Excellent Good Fair Poor

Overall 6% 27% 29% 36%

SouthBethlehem 3% 27% 28% 41%

NortheastBethlehem

8% 29% 26% 34%

Downtown/West

Bethlehem

6% 26% 32% 35%

Thegenerallynegativeviewsofmaintenanceofcitystreetsisaccompaniedbylargelynegativeperceptionsofparkinginthecity.Overall,lessthan4outof10Bethlehemresidentsratedparkinginthecityaseitherexcellentorgood,with6outof10ratingparkingasonlyfairorpoor.OnceagaintherearenotabledifferencesacrossthecitywithsouthsidedwellersmorenegativeaboutparkinginBethlehemthantheircounterpartsinneighborhoodonthenorthsideofthecity.


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TABLESEVEN

RATINGOFPARKINGBYAREAOFRESIDENCYOFRESPONDENT

Excellent Good Fair Poor

Overall 7% 31% 35% 23%SouthBethlehem 7% 18% 30% 39%

NortheastBethlehem

7% 35% 38% 17%


6% 33% 36% 22%

PUBLICSAFETY:AsinmostcommunitiespublicsafetyisoneofthemostimportantissuesfacingtheresidentsofBethlehem.Ingeneral,theBethlehemPoliceDepartmentandthecityseffortstopreventcrimedrawfavorableresponsesfromcityresidents,althoughtheirareimportantdifferencesintermsofkeydemographiccategories.Inevaluatingtheoveralleffortsofthecitytopreventcrimethesurveyresultsdemonstratethatjustunder2outof3Bethlehemresidentshaveapositiveviewofthecitysworkinthisarea.Converselyabout3in10residentsinthecityprovidesubparevaluationsofcrimefightingefforts.Aswithanumberofotherfindingsinthesurvey,therearesubstantialdifferencesintheratingofthecitysefforttopreventcrimebytheareaofthecitythattherespondentlivesin.Ingeneral,southsideresidentsgivelowerscorestothecityintermsofitsattemptstoaddresscrimeinBethlehemthanresidentslivingnorthoftheLehighRiver.Evenwiththe

relativelylowerscores,moresouthsideresidentsgavepositiveratingsofcrimefightingeffortsthannegativescores.

TABLEEIGHT

RATINGSOFCITYEFFORTSTOFIGHTCRIME

BYAREAOFRESIDENCY

Excellent Good Fair Poor DontKnow

Overall 19% 43% 24% 5% 8%

SouthBethlehem 19% 31% 33% 10% 4%NortheastBethlehem

20% 46% 20% 3% 10%


18% 45% 24% 3% 8%

ThesurveyresultsalsoprovideevidencethatviewsonBethlehemseffortstoaddresscrimeareimpactedbythefamilyincomelevelsoftheresident.Citizensof


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Bethleheminhigherincomebrackets(familyincome$80,000orhigher)tendtohavemorepositiveviewsofthecitysanti-crimeeffortsthantheircounterpartsinlowerincomebrackets.Turningtocitizenviewsofpoliceservicesprovidedbythecitythesurveyresults

againpaintagenerallyfavorablepicture.Nearly3outof4Bethlehemresidentsratedpoliceservicespositivelywith24%ratingtheseservicesasexcellentand48%callingpoliceworkasgood.Justover2outof10cityresidentsgavethecityspoliceservicesanunfavorablescore.

TABLENINE

RATINGSOFPOLICESERVICES

BYRESONDENTBYRACEANDETHNICITY


Overall 24% 48% 17% 4% 4%White 25% 51% 15% 3% 4%Non-White 24% 42% 25% 3% 2%

Hispanic 23% 42% 27% 2% 3%

Thegenerallyhighlevelsofsatisfactionwithpoliceservicesandanti-crimeeffortsbythecityhascontributedtoasolidmajorityofBethlehemresidentsreportingthattheyliveinasafecommunity.Over6outof10residentssurveyedratedcitysafetypositivelycomparedwithslightlyunder4in10ratingsafetyasonlyfairorpoor.EvaluationsofpublicsafetywerelargelyconsistentacrossregionsofBethlehemwiththeexceptionbeingahighernumberofresidentsonthesouthsideproviding

negativeappraisalsofthecityssafety.

TABLETEN

RATINGSOFSAFETYINBETHLEHEM

BYAREAOFRESIDENCYOFRESPONDENT

Excellent Good Fair Poor Dont

Know

Overall 14% 48% 32% 5% 1%

SouthBethlehem 14% 39% 33% 11% 0%NortheastBethlehem

14% 51% 30% 3% 0%


13% 48% 31% 3% 1%


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CITIZENPRIORITIESandSATISACTION:OneofthecentralpurposesofthesurveyprojectwastodeterminetheprioritiesofBethlehemcitizensintermsofcityservices.Surveyrespondentswereaskedtoidentifythefivemostimportantissuesthattheywouldlikethecitytoaddressfromalistofoptions.Thetwomostprominentissuesmentionedbyresidentsweresnowplowingandstreetrepair

whichwereidentifiedbyabout1outofevery2residents.Thenextlevelofprioritiesincludedcrimepreventionandjobdevelopment,withapproximately3outof10residentsincludingtheseareasontheirlistofimportantissues.Thirdlevelprioritieswerementionedbybetween15and20%ofresidentsandincludedissuessuchasinfrastructureandparking,codeenforcementandsidewalkmaintenance.

TABLEELEVEN

THEMOSTIMPORTANTISSUESFORTHECITYTOADDRESS

ISSUETOADDRESS PERCENTSELECTING

SnowPlowing 51%StreetRepair 49%

CrimePreventionEfforts 31%

JobDevelopment 30%

InfrastructureandParking 18%CodeEnforcement 18%

SidewalkMaintenance 18%EconomicDevelopment 17%DrinkingWaterQuality 17%LeafCollection 17%

Itisinterestingtonotethatprioritiesdomarginallydifferbetweenareasofthecity.Forexampleresidentsofthesouthsidearemorelikelytolistsnowplowingontheirlistofprioritiesthantheircounterpartsinnorthsideneighborhoods,whilethoselivingonthenorthsidearemorelikelytoidentifystreetrepairasaprioritythanthoselivinginthesouthernareaofthecity


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TABLETWELVE

THEMOSTIMPORTANTISSUESFORTHECITYTOADDRESS

BYAREAOFRESIDENCY

ISSUETOADDRESS SouthSide Northeast WestSide/Downtown

SnowPlowing 61% 48% 50%

StreetRepair 41% 51% 51%

CrimePreventionEfforts

36% 31% 29%

JobDevelopment 27% 32% 31%InfrastructureandParking

19% 17% 18%

CodeEnforcement 18% 19% 17%

SidewalkMaintenance 16% 16% 21%

EconomicDevelopment 11% 15% 21%DrinkingWaterQuality 18% 11% 20%

LeafCollection 9% 23% 15%

Theintersectionbetweentheimportanceofanissueandthelevelofcitizensatisfactionwiththewaythecityisdealingwiththatissuecanmeanimportantindicatorofwhereacitymayneedtoestablishpriorities.MorespecificallywhenresidentsidentifyandissueasimportanttoaddressandthoseresidentsalsogivetheCityshandlingofthoseissuespoorscores,itisasignaltocityofficialstoconsiderincreasedattentiontothosepolicyareas.InTableThirteentheissuesthatscorehighonimportancebutlowintermsofcitizensatisfactionarepresentedandinclude;(1)snowplowing;(2)streetrepair;(3)sidewalkmaintenance;(4)infrastructureandleafcollection.Atthesametimeissuessuchasdrinkingwaterandcrimepreventioneffortsscorehighintermsofperceivedimportancewhilesimultaneouslydrawingverypositiveratingsfromthepublic.


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TABLETHIRTEEN

IMPORTANCEOFISSUESINRELATIONTOCITIZENRATINGSOFCITYEFFORTS

INTHOSEAREAS

ISSUE PERCENT

CONSIDERINGISSUE

AMONGMOST

IMPORTANT

DIFFERENCEBETWEENPOSITIVEAND

NEGATIVERATINGS

SnowPlowing 51% -32StreetRepair 49% -36

CrimePreventionEfforts 31% +33JobDevelopment 30% -7

InfrastructureandParking 18% -22

CodeEnforcement 18% -9

SidewalkMaintenance 18% -30EconomicDevelopment 17% +5

DrinkingWaterQuality 17% +64

LeafCollection 17% -17

RECREATION,ARTSandCULTURE:OneoftheareaswhereresidentsofBethlehemgivethemostconsistentlypositiveratingsisinregardstotheCitysrecreationalresourcesandartsandcultureprograms.ThesurveyaskedresidentstorateaspectsofBethlehemsrecreationalassetsincludingtheavailabilityof:(1)parks;(2)walkingandbikingtrails;and(3)recreationalfacilitiesandprograms

includingthecityspoolsandgolfcourses.ForeachoftheseoftheseareasasolidmajorityofBethlehemresidentsgavepositiveratings,withparkandrecreationalfacilitiesdrawingparticularlystronglevelsofpublicsatisfaction.

TABLEFOURTEEN

RATINGSOFRECREATIONALRESOURCES

CityParks WalkingandBiking

TrailsRecreationalFacilitiesand

ProgramsExcellent 21% 18% 17%

Good 48% 39% 47%

Fair 20% 26% 22%Poor 7% 9% 8%

DontKnow 5% 8% 7%


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OnceagainacitizensareaofresidencyhasasignificanteffectontheirviewsaboutBethlehemsresourcesandprograms.Whilesouthsideresidentslookslightlylessfavorablyuponthequalityofthecitysparksandtrails,theyaresignificantlylesspositiveabouttheavailabilityofrecreationalfacilitiesinBethlehemincludingpoolsandthegolfcourse.

TABLEFIFTEEN

PERCENTOFCITYRESIDENTSPROVIDINGPOSITVERATINGSOF

RECREATIONALRESOURCEAVAILABILITY CityParks WalkingandBiking

TrailsRecreationalFacilitiesandPrograms

Overall 69% 57% 64%

SouthBethlehem 57% 50% 46%NortheastBethlehem

64% 55% 69%


73% 59% 63%

Nearly7outof10cityresidentsmaintainpositiveviewsaboutBethlehemsartsandculturalprograms,andthesepositiveratingspermeatemostdemographicgroups.Evenwithgenerallystronglevelsofsatisfactionwiththecitysartsandculturalprogramsacrossgroupstherearesomedifferencesworthnoting.Thesurveyresultsshowthatwomen,collegeeducatedandwhiteresidentsgivehigherratings

ofBethlehemsartsandcultureprogramsthanmen,minorityresidentsandthosewithoutcollegedegrees.

TABLESIXTEEN

RATINGSOFARTSANDCULTURALPROGRAMS

BYSELECTDEMOGRAPHICGROUPS


Male 25% 39% 25% 2% 9%

Female 33% 40% 16% 2% 8%NoCollege 22% 39% 24% 2% 11%

College 43% 41% 11% 2% 2%

White 30% 42% 19% 1% 8%Non-White 26% 34% 21% 8% 8%

Hispanic 18% 31% 32% 6% 12%


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WATERANDSEWERSYSTEMS:Aswithartsandrecreationalresourcesandprograms,Bethlehemresidentsprovideverypositiveratingsofthecitysseweranddrinkingwatersystems.Over8outof10citizensinthecityrateddrinkingwaterqualityinBethlehempositively,with40%callingthecitysdrinkingwaterexcellent.Similarly,over3outof4residentsinthecityhadfavorableviewsregardingthe

qualityofBethlehemssewersystem.

TABLESEVENTEEN

RATINGSOFWATERANDSEWERSERVICES

DrinkingWater

QualitySewerSystemPerformance

Excellent 40% 28%Good 42% 49%

Fair 13% 16%Poor 5% 2%DontKnow 1% 6%

Residentsarealsogenerallysatisfiedwiththeresponsivenessofmaintenanceandbillingeffortsbythecitysutilities.About6outof10Bethlehemresidentsgavepositiveevaluationsofhowresponsivethecityistomaintenanceofwaterandsewerfacilities,with6outof10passingalongpositiveratingsofBethlehemsutilitybillingresponsiveness.

TABLEEIGHTEEN

RATINGSOFUTILITYANDBILLINGRESPONSIVENESS

UtilityMaintenanceResponsiveness

UtilityBillingResponsiveness

Excellent 18% 16%Good 44% 44%

Fair 18% 21%Poor 2% 2%

DontKnow 19% 17%

SOLIDWASTEANDCODEENFORCEMENT:Intheareaofsolidwastemanagementandenforcementofcityordinancesgoverningyardsandbuildingsthereappearstobeadividedpublic.Whenitcomestothecollectionofgarbageandleavesinthecity,residentshaveaverypositiveviewofrecyclingefforts,generallypositiveviewsofgarbagecollection,andmorenegativeviewsofeffortstocollectleaves.Over80%ofcityresidentsgavepositivescoretocityrecyclingeffortswithabout4in10callingcityeffortsinthisareaexcellent.Intermsofgarbagecollection


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thesurveyfindsthat58%ofcityresidentshaveapositiveviewofgarbagecollectioncomparedto30%thatratedgarbagecollectionnegatively.Conversely,only37%ofBethlehemresidentsindicatedthatleafcollectionwasexcellentorgood,with54%indicatingthisserviceiseitherfairorpoor.

TABLENINETEEN

RATINGSOFGARBAGEANDLEAFCOLLECTION Garbage

CollectionRecyclingEfforts

LeafCollection

Excellent 19% 39% 6%

Good 39% 44% 31%Fair 20% 12% 29%

Poor 10% 4% 25%

DontKnow 12% 1% 9%

WhilegenerallysatisfiedwiththequalityoftrashremovalwithinthecityamajorityofBethlehemresidentsbelievethatthecurrentsystemoftrashremovalcanbeimproved.Thesurveyresultsshowthat56%ofrespondentsthinkthattherecanbeimprovementsmadetothecurrenttrashcollectionsysteminplaceinBethlehem.Onepossiblealternativetothecurrenttrashcollectionsysteminvolvesthecityreplacingthecurrentsystemofmultipletrashhaulerswithasingleprovider.Residentswereaskedifasingleprivatehaulerthatreducedcostsandimprovedserviceswouldgettheirsupport.Giventheseguaranteesamajorityofresidentswouldsupportashifttoasinglehaulersystemwithabout3in10notfullybehindsuchanalternative.

TABLETWENTY

SUPPORTFORMOVINGTOAPRIVATESINGLEHAULERIFCOSTSARE

REDUCEDANDSERVICEIMPROVED

RESPONSE PERECNTRESPONDING

VerySupportive 37%Supportive 19%

SomewhatSupportive 9%

NotSupportiveatAll 19%DontKnow 17%Bethlehemresidentshaveverymixedviewsonotherprogramsandservicesdesignedtomaintainqualitylivingconditionsinthecity.Iareassuchasenforcementofordinancesforyardsandstructures,animalcontrolandpermitandinspectionsservicesthereisfairlydividedpublicopinion.Foreachoftheseareas


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therearesimilarnumbersofcitizensgivinghighratings(excellent,good)astherearelowratings(fair,poor).

TABLETWENTYONE

RAITINGSOFPROGRAMSANDSERVICESDEALINGWITHLIVINGCONDITIONSINTHECITY

CodeEnforcement(weeds,abandonedbuildings)

AnimalControl PermitandInspectionServices

Excellent 9% 10% 8%

Good 28% 36% 30%Fair 32% 24% 30%

Poor 14% 8% 7%

DontKnow 16% 23% 26%

ECONOMICANDEMPLOYMENTENVIRONMENTANDEFFORTS:Bethlehemresidentwereaskedaboutthequalityofthecityasaplacetoworkandtoratethecityseffortstopromoteeconomicandemploymentdevelopmentwithin

themunicipalitysborders.Whenlookingatthecityasaplacetowork,apluralityofrespondentsratedthecitypositively.Morespecifically49%ofBethlehemcitizensstatedthatthecityisanexcellentorgoodplacetowork,comparedwith32%thatsaidBethlehemisafairorpoorplacetowork.

Whilefairlypositiveaboutthecityasaplacetowork,citizensofthecitymaintainmorenegativeviewsaboutBethlehemseffortstospureconomicandjobdevelopmentIntermsofoveralleconomicdevelopmentthesurveyfoundnearlyequalnumbersofrespondentsmaintainingpositiveviews(45%eitherexcellentorgood)asnegativeviews(40%eitherfairorpoor)).Regardingjobdevelopmentthereisevenmorenegativity,withonly36%selectingpositivedescriptionscomparedwith43%choosingmorenegativeterms.

TABLETWENTYTWO

RATINGSOFECONOMICANJOBDEVELOPMENTEFFORTS JobDevelopment EconomicDevelopment

Excellent 10% 11%

Good 26% 34%Fair 28% 30%

Poor 15% 10%DontKnow 22% 15%


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COMMUNICATIONEFFORTS:ThecityseffortstocommunicationinformationtoitscitizensdrawsmixedreviewsfromBethlehemresidents.WhileamajorityofcitizenssurveyedindicatedthatBethlehemdoesanexcellentorgoodjobofmaking

informationaboutcityprogramsandservicesavailabletoresidentsofthecity,thereisaslightlymoredividedviewontheworkofthecityintermsofinformingthepubliconlocalissues.Asforthecityswebpagethesurveyshowsthatslightlyover1in3residentsfindthesitetohaveexcellentorgoodqualitywithabout1in3ratingthequalityasonlyfairorpoor,withthefinalthirdofresidentsunfamiliarwiththewebsitesquality.

TABLETWENTYTHREE

RATINGSOFUTILITYANDBILLINGRESPONSIVENESS



Excellent 18% 16%Good 44% 44%Fair 18% 21%

Poor 2% 2%

DontKnow 19% 17%

CONCLUSION:ThissurveyprovidesanoverviewoftheviewsofBethlehem

residentsonlifeintheircityandtheeffortsofcitygovernmenttoaddressproblemsandimprovequalityoflifeinthishistoriccityineasternPennsylvania.TheresultsofthisresearchindicatethatcitizensoftheChristmasCitymaintainlargelyfavorableviewsaboutthequalityoflifeintheirmunicipalityandthatthecityisbatterplacethanitwasadecadeago.Theyarepleasedwithmanyaspectsofthecityincludingitsparks,drinkingwater,recreationalfacilitiesandcultural.resources.Residentslookfavorablyuponmanyprogramsandservicesprovidedbythecityincludingpolice,emergency,recyclingandsewerservices.AmidstthegenerallyfavorableperceptionsofthecitylienotabledissatisfactionwithaspectsoflifeinBethlehemincludingthequalityoftransportationinfrastructureandmaintenance.Inadditiontherearesubstantialdifferencesinperceptionsofthecity

betweenitsresidentslivingonthesouthsideandthoselivingonthenorthsideoftheLehighRiver.Thesurveyfindingsprovidebenchmarkmeasuresthatthecitycanseektoimproveuponthroughpolicyinitiatives,withfutureevaluationsprovidinganopportunitytoassessshiftsincitizenviewsonlifeinBethlehem.


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APPENDIX ONE: SURVEY FREQUENCY REPORT ANDINSTRUMENT

City of Bethlehem Citizen Satisfaction Survey

Page 1 - Question 1 - Choice - One Answer (Bullets)

Did you receive this survey in the mail?

Yes.91% No..9%

Page 1 - Question 2 - Rating Scale - Matrix

Please rate each of the following aspects of quality of life in the City of Bethlehem

CityofBethlehemasaplacetoliveE x c e l l e n t 3 2 %Good..53%Fair12%Poor...1%DontKnow..


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Excellent21%Good..56%Fair21%Poor...2%DontKnow..


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E x c e l l e n t 6 %Good..31%Fair29%Poor...25%DontKnow..9%

PoliceServicesE x c e l l e n t 2 5 % Good..50%Fair18%Poor...4%DontKnow..4%TheCity'sEffortstoPreventCrimeE x c e l l e n t 1 9 % Good..44%

Fair25%Poor...5%DontKnow..8%EnforcementofTrafficLawsE x c e l l e n t 1 5 % Good..41%Fair26%Poor...11%DontKnow..7%

FireProtectionE x c e l l e n t 3 1 % Good..47%Fair11%Poor...1%DontKnow..10%

AmbulanceorEmergencyMedicalSer E x c e l l e n t 2 9 %Good..46%Fair9%

Poor...1%DontKnow..15%AvailabilityofCityParksE x c e l l e n t 2 1 % Good..48%


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Fair20%Poor...7%DontKnow..5%

AvailabilityofWalkingandBikingTra

E x c e l l e n t 1 8 %Good..39%Fair26%Poor...9%DontKnow..8%

AvailabilityofRecreationalFacilities E x c e l l e n t 1 7 % Good..47%Fair22%Poor...8%

DontKnow..7%GraffitiRemovalE x c e l l e n t 1 1 % Good..33%Fair22%Poor...11%DontKnow..24%

QualityandMaintenanceofCityParksE x c e l l e n t 1 2 %

Good..46%Fair25%Poor...8%DontKnow..9%DrinkingWaterQualityE x c e l l e n t 4 0 % Good..42%Fair13%Poor...5%DontKnow..1%

SewerSystemPerformanceE x c e l l e n t 2 8 % Good..49%Fair16%Poor...2%DontKnow..6%


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UtilityMaintenanceResponsivenessE x c e l l e n t 1 8 % Good..44%Fair18%

Poor...2%DontKnow..19%UtilityBillingResponsivenessE x c e l l e n t 1 6 % Good..44%Fair21%Poor...2%DontKnow..17%RecyclingServices

E x c e l l e n t 3 9 % Good..44%Fair12%Poor...4%DontKnow..1%

CodeEnforcement(weeds,abandone E x c e l l e n t 9 % Good..28%Fair32%Poor...14%

DontKnow..16%GarbageCollectionE x c e l l e n t 1 9 % Good..39%Fair20%Poor...10%DontKnow..12%

LandUse,Planning,andZoningE x c e l l e n t 8 % Good..34%Fair27%Poor...7%DontKnow..24%


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AnimalControlE x c e l l e n t 1 0 % Good..36%Fair24%Poor...8%

DontKnow..23%

PromoteJobDevelopmentintheCityE x c e l l e n t 1 0 %Good..26%Fair28%Poor...15%DontKnow..22%EconomicDevelopmentE x c e l l e n t 1 1 %

Good..34%Fair30%Poor...10%DontKnow..15%PermitandInspectionServicesE x c e l l e n t 8 % Good..30%Fair30%Poor...7%DontKnow..26%

ParkingE x c e l l e n t 7 %Good..31%Fair36%Poor...24%DontKnow..2%

QualityofArtsandCulturalProgramsE x c e l l e n t 2 9 % Good..41%Fair20%Poor...2%DontKnow..8%

Theavailabilityofinformationabout


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E x c e l l e n t 1 3 %Good..39%Fair28%Poor...11%DontKnow..9%

Cityeffortstokeepyouinformedabo E x c e l l e n t 1 0 % Good..37%Fair33%Poor...14%DontKnow..7%

ThequalityofinformationontheCity' Excellent8%Good..31%

Fair24%Poor...6%DontKnow..31%

Page 1 - Question 4 - Choice - Multiple Answers (Bullets)

What are the five most important issues that you would like the City to address in the future.

Please check off the top five items.

Street Repair..49% Street Cleaning.....16% Street Lighting...10%

Sidewalk Maintenance.18% Snow Plowing.51% Leaf Collection17% Police Services..14% City's Efforts to Prevent Crime31% Enforcement of Traffic Laws13% Fire Protection7% Ambulance or Emergency Medical Services6% Availability of City Parks..9% Walking and Biking Trails11% Recreational Facilities and Programs10% Graffiti Removal9%

Quality and Maintenance of City Parks10% Drinking Water Quality17% Sewer System Performance..5% Utility Maintenance Responsiveness2% Utility Billing Responsiveness1% Recycling Services..7% Code Enforcement Issues

(weeds, abandoned buildings)18%

Garbage Collection..16%


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Land Use, Planning, and Zoning..10% Animal Control.7% Promote Job Development30% Economic Development.17% Permit and Inspection Services4% Parking.28% Arts and Cultural Programs..3% Availability of Information

About City Programs and Services.11%

Keeping You Informed About Local Issues16% Quality of City's Web Page3% Other, please specify

Appearance and Noise.15%Infrastructure and Parking22%Sands Casino.1%Taxes and Budget..11%Tax Rebate from Sands1%

Pool and Parks3%Law Improvement and Enforcement17%Education and School3%Other28%


Do you believe the current system of trash removal in the City of Bethlehem can be improved?

Yes.56% No..20% Don't Know24%


How supportive would you be of moving to a private single trash hauler in the City of Bethlehem if

you were able to realize a cost reduction and improved service?

Very Supportive..37%

Supportive19% Somewhat Supportive9% Not Supportive At All..19% Don't Know..17%


Is the City of Bethlehem better today than it was 10 years ago?


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Would you recommend moving to the City of Bethlehem to a friend, relative, or colleague?


Page 1 - Question 9 - Open Ended - Comments Box

If you could change one thing about the City of Bethlehem, what would it be?

Improved Appearance..12%

Trash Management4%Taxes..10%Budget, Finances, andAllocation of Money..8%Traffic, Roads, and Infrastructure..12%Parking meters, snow removal9%Government officials.9%Law Enforcement, police, gangs.12%Nothing is Wrong2%Reduce Unemployment/ Job Creation7%Other ..14%Casino..3%

Page 1 - Question 10 - Open Ended - Comments Box

Please name your favorite place in the City of Bethlehem

Downtown17%Main Street.21%

Home8%Parks24%Library.7%Sands..3%Steel Stacks3%Other..12%Rose Garden.2%Colleges.3%


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Page 1 - Question 11 - Choice - One Answer (Drop Down)

Zip Code

18015..19%

18017..34% 18018..46%


County

Northampton73% Lehigh...27%


Age

Under 180% 18-247% 25-34.16% 35-44.17% 45-54.18% 55-64.19% Over 65.23%


Race

White..80% Black.........................................7%Asian..1%American Indian or Alaskan Native1% Native American or Other Pacific Islander...2% Other..9%


Ethnicity

Hispanic..29% Non Hispanic..71%


Gender

Male..48% Female.52%


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Education Level

Less than high school..13%

High school or GED.30% 1-3 years of college.26% 4 years of college.18% Graduate degree or higher.13%


Household Income Level

Low income.27% Middle income.68% High income5%


Is this house, apartment, or condo:

Owned..75% Rented..25%


How many years have you lived in the City of Bethlehem?

Less than 2 years.6%

2-5 years9% 6-10 years.14% 11-20 years17% More than 20 years..54%


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APPENDIXTWO:SELECTEDCROSSTABULATIONS

2011CityofBethlehemCitizenSatisfactionSurvey

PleaserateeachofthefollowingaspectsofqualityoflifeintheCityofBethlehem

C i t y o f B e t h l e h e m a s a p l a c e

Excellent Good Fair Poor DontKno18015 28% 51% 17% 2% 0%18017 31% 55% 12% 0% 0%18018 35% 53% 10% 1% 1%Total 33% 53% 12% 1% 0%

Excellent Good Fair Poor DontKnoMale 32% 53% 12% 1% 0%Female 34% 53% 11% 1% 1%Total 33% 53% 12% 1% 0%

Excellent Good Fair Poor DontKnoNoCollege 30% 54% 13% 1% 0%


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College 37% 52% 10% 1% 1%Total 32% 53% 12% 1% 0%

Excellent Good Fair Poor DontKnoWhite 32% 54% 12% 1% 0%

Non-White 37% 50% 7% 1% 1%Hispanic 35% 51% 11% 0% 0%NonHispanic 32% 55% 12% 1% 1%

Yourneighborhoodasaplacetolive

Excellent Good Fair Poor DontKno18015 17% 33% 29% 17% 1%18017 38% 47% 12% 2% 0%18018 30% 48% 19% 2% 0%Total 30% 45% 18% 5% 0%

Excellent Good Fair Poor DontKnoMale 30% 45% 18% 4% 1%Female 32% 44% 18% 6% 0%Total 31% 45% 18% 5% 0%

Excellent Good Fair Poor DontKno

NoCollege 28% 44% 20% 6% 0%

College 37% 46% 14% 2% 1%

Total 31% 44% 18% 5% 0%


White 31% 45% 17% 5% 0%Non-White 31% 44% 20% 2% 0%

Hispanic 295 39% 21% 9% 0%NonHispanic 315 48% 17% 3% 0%

CityofBethlehemasaplacetowork


18015 11% 33% 32% 10% 11%18017 13% 36% 15% 10% 21%18018 16% 33% 23% 7% 19%Total 14% 34% 22% 9% 18%

Excellent Good Fair Poor DontKnoMale 15% 31% 26% 8% 17%Female 14% 36% 18% 10% 20%


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Total 14% 34% 22% 9% 19%

Excellent Good Fair Poor DontKnoNoCollege 13% 34% 23% 8% 18%College 17% 35% 20% 9% 19%

Total 14% 34% 22% 9% 18%

Excellent Good Fair Poor DontKnoWhite 14% 26% 20% 8% 20%

Non-White 15% 24% 36% 9% 12%Hispanic 16% 29% 29% 11% 11%

NonHispanic 13% 37% 19% 8% 21%

CityofBethlehemasasafecommunity

Excellent Good

18015 14% 39%18017 14% 51%18018 13% 48%Total 14% 47%

Excellent Good Fair Poor DontKnowMale 17% 45% 29% 5% 1%

Female 12% 48% 34% 4% 1%Total 14% 47% 32% 5% 1% Excellent Good Fair Poor DontKnow

NoCollege 14% 44% 33% 5% 0%College 12% 54% 29% 3% 2%Total 13% 48% 32% 5% 1%

Excellent Good Fair Poor DontKWhite 13% 47% 33% 5% 0%Non-White 21% 46% 23% 3% 3%

Hispanic 17% 47% 28% 5% 0%NonHispanic 12% 48% 34% 4% 1%

TheoverallqualityoflifeintheCityofBethlehem

Excellent Good Fair Poor DontKnow18015 20% 41% 31% 5% 0%


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18017 22% 57% 18% 1% 0%18018 19% 59% 19% 1% 0%Total 21% 55% 21% 2% 0%


Male 20% 55% 21% 1% 0%Female 23% 54% 20% 2% 0%Total 21% 54% 21% 2% 0%

Excellent Good Fair Poor DontKnowNoCollege 20% 52% 23% 2% 0%

College 21% 62% 16% 1% 0%Total 20% 55% 21% 2% 0%


White 18% 59% 20% 1% 0%

Non-White 29% 43% 22% 1% 0%Hispanic 2% 47% 25% 2% -

NonHispanic 19% 58% 19% 2% -

StreetRepair

Excellent Good Fair Poor DontKnow18015 7% 20% 41% 30% 3%18017 3% 31% 35% 29% 0%18018 4% 27% 39% 28% 2%

Total 4% 27% 38% 29% 2%

Excellent Good Fair Poor DontKnowMale 4% 28% 36% 32% 0%Female 5% 25% 40% 27% 2%Total 4% 275 38% 29% 2%

Excellent Good Fair Poor DontKnowNoCollege 4% 26% 38% 29% 2%College 4% 29% 39% 27% 0%Total 4% 27% 38% 29% 2%

Excellent Good Fair Poor DontKnowWhite 4% 26% 40% 30% 1%Non-White 5% 31% 35% 24% 4%Hispanic 6% 26% 33% 32% 2%NonHispanic 3% 26% 41% 28% 1%

StreetCleaning


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Total 7% 36% 35% 18% 3%

Excellent Good Fair Poor DontKnowMale 9% 34% 35% 21% 2%Female 6% 38% 34% 17% 3%Total 7% 36% 34% 19% 3%



StreetLighting


18015 10% 43% 35% 12% 1%18017 12% 50% 28% 9% 1%18018 8% 55% 28% 9% 0%Total 10% 51% 29% 9% 1%




Excellent Good Fair Poor DontKnowWhite 9% 50% 29% 11% 1%Non-White 8% 58% 29% 5% 0%Hispanic 12% 45% 33% 10% 0%


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NonHispanic 8% 54% 28% 9% 1%SidewalkMaintenance

Excellent Good Fair Poor DontKnow18015 6% 23% 41% 27% 2%18017 5% 31% 39% 20% 5%18018 4% 29% 35% 26% 5%Total 5% 29% 38% 24% 5%




White 5% 29% 36% 25% 6%Non-White 6% 27% 44% 23% 1%

Hispanic 6% 27% 44% 20% 4%NonHispanic 3% 29% 36% 27% 5%SnowPlowing



Excellent Good Fair Poor DontKnowNoCollege 6% 26% 30% 35% 1%College 6% 29% 28% 37% 1%


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Total 6% 27% 30% 36% 1%

Excellent Good Fair Poor DontKnowWhite 6% 27% 30% 36% 1%Non-White 5% 31% 27% 32% 0%


LeafCollection


Excellent Good Fair Poor DontKnowMale 8% 30% 25% 28% 75Female 5% 30% 32% 21% 12%Total 6% 30% 28% 245 10%



PoliceServices

Excellent Good Fair Poor DontKnow18015 23% 40% 24% 5% 2%18017 25% 48% 15% 4% 7%

18018 24% 52% 16% 3% 3%Total 25% 48% 17% 4% 4%


Male 28% 44% 17% 2% 5%

Female 22% 52% 18% 5% 4%Total 25% 48% 17% 4% 4%


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TheCity'sEffortstoPreventCrime





EnforcementofTrafficLaws


18015 17% 30% 32% 13% 6%18017 14% 43% 22% 11% 8%18018 14% 43% 26% 10% 6%Total 15% 40% 26% 11% 7%


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White 14% 42% 26% 11% 7%


NonHispanic 14% 40% 25% 12% 8%FireProtection


18018 30% 48% 10% 0% 10%Total 31% 46% 11% 1% 10%


Excellent Good Fair Poor DontKnowNoCollege 33% 44% 12% 0% 9%College 27% 51% 10% 0% 125

Total 31% 46% 11% 0% 10%



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AmbulanceorEmergencyMedicalService


18017 32% 41% 8% 0% 18%

18018 27% 51% 7% 1% 13%Total 29% 45% 9% 1% 15%


Female 28% 44% 11% 1% 15%Total 29% 45% 8% 1% 15%





AvailabilityofCityParks



Female 20% 46% 18% 7% 6%Total 21% 47% 19% 6% 5%



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AvailabilityofWalkingandBikingTrails


18015 18% 32% 28% 15% 5%18017 18% 37% 26% 9% 8%18018 17% 42% 25% 6% 9%Total 17% 38% 25% 9% 8%



NoCollege 15% 39% 25% 9% 10%College 22% 37% 27% 8% 5%Total 175 39% 25% 9% 8%


White 16% 39% 27% 6% 9%Non-White 20% 35% 21% 14% 6%Hispanic 19% 33% 26% 15% 5%NonHispanic 17% 40% 27% 7% 9%

AvailabilityofRecreationalFacilitiesandPrograms(pools,golfcourse)


Total 16% 46% 21% 8% 7%




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White 17% 48% 21% 5% 8%Non-White 16% 39% 22% 16% 3%Hispanic 10% 37% 26% 16% 5%

NonHispanic 19% 49% 20% 5% 7%

GraffitiRemoval



Female 9% 33% 20% 7% 28%Total 10% 31% 21% 11% 24%



QualityandMaintenanceofCityParks



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White 11% 45% 26% 6% 10%


NonHispanic 11% 48% 24% 7% 8%

DrinkingWaterQuality


18018 39% 42% 12% 5% 1%Total 39% 41% 13% 5% 1%



Total 39% 41% 13% 5% 1%



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SewerSystemPerformance


18017 31% 46% 12% 3% 7%

18018 27% 49% 16% 2% 5%Total 27% 48% 16% 2% 5%


Female 26% 49% 14% 2% 7%Total 27% 48% 16% 2% 5%




White 29% 49% 14% 3% 6%Non-White 24% 48% 20% 2% 3%







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Total 17% 43% 17% 2% 19%








RecyclingServices


18018 43% 42% 9% 3% 2%Total 39% 44% 12% 4% 1%


Male 40% 43% 12% 5% 0%

Female 39% 44% 12% 4% 2%Total 39% 43% 12% 4% 1%


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Excellent Good Fair Poor DontKnowNoCollege 36% 475 11% 4% 1%College 44% 36% 13% 5% 2%Total 39% 44% 12% 4% 1%



CodeEnforcement(weeds,abandonedbuildings)





GarbageCollection


18015 17% 31% 25% 14% 14%18017 19% 45% 18% 9% 9%18018 19% 39% 20% 10% 14%Total 19% 39% 20% 10% 12%


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White 18% 41% 18% 10% 14%


NonHispanic 17% 40% 19% 11% 13%

LandUse,Planning,andZoning


18017 8% 36% 26% 5% 24%18018 7% 36% 26% 7% 24%Total 8% 33% 27% 7% 24%




AnimalControl


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Female 10% 33% 22% 7% 27%Total 10% 36% 23% 8% 23%




NonHispanic 8% 37% 22% 7% 25%PromoteJobDevelopmentintheCity


18018 10% 28% 28% 13% 19%Total 10% 26% 28% 14% 21%




College 13% 26% 26% 14% 21%Total 10% 26% 28% 14% 21%


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NonHispanic 10% 29% 26% 10% 24%EconomicDevelopment






White 10% 36% 28% 9% 15%Non-White 15% 22% 33% 15% 14%Hispanic 9% 27% 35% 13% 16%NonHispanic 12% 36% 27% 10% 14%

PermitandInspectionServices

Excellent Good Fair Poor DontKnow18015 8% 16% 41% 11% 25%18017 8% 29% 27% 6% 29%18018 7% 36% 265 6% 25%

Total 8% 30% 29% 7% 26%




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White 7% 30% 27% 7% 28%Non-White 10% 26% 39% 7% 18%Hispanic 8% 24% 36% 8% 24%

NonHispanic 7% 32% 27% 6% 27%

Parking




Total 7% 31% 36% 23% 2%


QualityofArtsandCulturalPrograms


18015 24% 29% 31% 2% 12%18017 29% 41% 17% 4% 8%18018 30% 43% 18% 1% 7%Total 29% 40% 20% 2% 8%



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Female 33% 40% 16% 2% 8%Total 29% 39% 20% 2% 8%


College 43% 41% 11% 2% 2%Total 29% 40% 20% 2% 8%


White 30% 42% 19% 1% 8%Non-White 26% 34% 21% 8% 8%

Hispanic 18% 31% 32% 6% 12%

NonHispanic 33% 43% 17% 1% 5%TheavailabilityofinformationaboutCityprogramsandservices





Cityeffortstokeepyouinformedaboutlocalissues


18015 11% 23% 35% 225 9%

18017 8% 36% 365 13% 7%18018 11% 425 295 11% 7%Total 10% 36% 33% 14% 7%


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Excellent Good Fair Poor DontKnowMale 9% 31% 36% 17% 75Female 11% 41% 30% 10% 8%Total 10% 36% 33% 14% 7%



ThequalityofinformationontheCity'swebpage


18017 7% 35% 26% 3% 28%18018 8% 34% 22% 4% 32%Total 8% 32% 25% 6% 30%





Excellent Good Fair Poor DontKnowWhite 8% 31% 25% 5% 31%

Non-White 8% 34% 21% 9% 28%Hispanic 10% 30% 26% 9% 25%NonHispanic

8% 32% 25% 4% 31%


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Page1-Question4-Choice-MultipleAnswers(Bullets)

WhatarethefivemostimportantissuesthatyouwouldliketheCitytoaddressinthefuture.Pleasecheckoffthetopfiveitems.

StreetRepair..49%

18015 41%18017 51%

18018 51%Male 49%Female 49%

College 49%NoCollege 49%

White 53%Non-White 39%

Hispanic 43%NonHispanic 53%

StreetCleaning.....16%

18015 21%

18017 16%18018 13%

Male 17%

Female 15%College 10%

NoCollege 18%White 14%Non-White 21%Hispanic 21%NonHispanic 12%

StreetLighting...10% 18015 9%18017 9%

18018 12%Male 9%Female 11%College 8%NoCollege 11%White 11%

Non-White 9%Hispanic 12%


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NonHispanic 9%

SidewalkMaintenance.18% 18015 16%

18017 16%18018 21%

Male 20%Female 16%College 17%NoCollege 19%White 18%Non-White 23%Hispanic 21%NonHispanic 18%

SnowPlowing.51% 18015 61%18017 48%18018 50%Male 47%Female 55%College 49%NoCollege 53%White 52%


NonHispanic 50%

LeafCollection17% 18015 9%18017 23%18018 15%Male 16%Female 17%

College 13%NoCollege 17%White 19%Non-White 7%Hispanic 11%NonHispanic 17%

PoliceServices..14%


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18015 16%18017 13%18018 15%Male 14%



City'sEffortstoPreventCrime31%

18015 36%

18017 31%18018 29%Male 29%Female 32%College 33%NoCollege 30%White 31%Non-White 32%Hispanic 36%NonHispanic 30%

EnforcementofTrafficLaws13%

18015 6%18017 16%18018 13%Male 14%Female 12%College 11%


FireProtection7%


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18015 7%18017 10%18018 6%Male 10%Female 5%


White 7%Non-White 10%Hispanic 9%NonHispanic 7%

AmbulanceorEmergencyMedicalServices6% 18015 5%18017 8%

18018 5%Male 7%Female 4%College 4%NoCollege 6%White 6%Non-White 5%Hispanic 11%NonHispanic 4%

AvailabilityofCityParks..9%

18015 8%

18017 10%18018 9%

Male 10%Female 9%College 9%NoCollege 9%White 8%Non-White 16%


WalkingandBikingTrails11% 18015 6%18017 12%18018 13%


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Male 13%Female 10%College 15%NoCollege 10%White 13%


NonHispanic 13%

RecreationalFacilitiesandPrograms10% 18015 14%18017 12%18018 7%Male 10%Female 10%


GraffitiRemoval9% 18015 9%

18017 11%18018 8%

Male 9%

Female 8%College 8%


QualityandMaintenanceofCityParks10% 18015 6%18017 12%18018 12%Male 12%Female 9%College 13%


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DrinkingWaterQuality17%

18015 18%18017 11%18018 20%Male 15%Female 17%College 9%NoCollege 9%White 16%

Non-White 19%Hispanic 20%NonHispanic 15%

SewerSystemPerformance..5% 18015 3%18017 5%18018 5%Male 4%


NoCollege 20%



UtilityMaintenanceResponsiveness2% 18015 2%

18017 3%18018 1%Male 1%Female 2%College 4%NoCollege 5%White 2%Non-White 2%


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UtilityBillingResponsiveness1%

18015 2%18017 1%


RecyclingServices..7%

18015 10%18017 6%18018 8%Male 9%Female 6%College 2%NoCollege 1%


Hispanic 7%

NonHispanic 8%

CodeEnforcementIssues(weeds,abandonedbuildings)18%

18015 18%18017 19%

18018 17%

Male 19%Female 16%



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GarbageCollection..16%

18015 16%18017 17%


LandUse,Planning,andZoning..10%

18015 5%

18017 13%18018 10%Male 11%Female 10%College 16%NoCollege 16%White 10%Non-White 10%


AnimalControl.7%

18015 11%18017 7%18018 6%Male 5%Female 9%

College 4%

NoCollege 9%White 7%

Non-White 6%Hispanic 6%NonHispanic 7%

PromoteJobDevelopment30%


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18015 27%18017 32%18018 31%Male 28%Female 34%



EconomicDevelopment.17% 18015 11%18017 15%


PermitandInspectionServices4%

18015 6%

18017 5%18018 2%

Male 5%Female 3%College 3%NoCollege 4%White 4%Non-White 1%


Parking.28% 18015 34%18017 22%18018 31%


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Male 29%Female 27%College 26%NoCollege 29%White 28%


NonHispanic 28%

ArtsandCulturalPrograms..3% 18015 1%18017 5%18018 3%Male 5%Female 2%


AvailabilityofInformationAboutCityProgramsandServices.11%

18015 16%18017 12%18018 10%Male 9%Female 13%College 14%NoCollege 11%White 10%Non-White 23%Hispanic 17%

NonHispanic 9%

KeepingYouInformedAboutLocalIssues16%

18015 22%18017 19%18018 12%Male 13%Female 20%


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College 20%NoCollege 15%White 14%Non-White 26%Hispanic 18%

NonHispanic 16%

QualityofCity'sWebPage3%

18015 4%18017 3%18018 3%Male 4%Female 3%College 4%NoCollege 3%


Other,pleasespecify

AppearanceandNoise.15%InfrastructureandParking22%SandsCasino.1%TaxesandBudget..11%TaxRebatefromSands1%PoolandParks3%LawImprovementandEnforcement17%EducationandSchool3%Other28%

DoyoubelievethecurrentsystemoftrashremovalintheCityofBethlehemcanbe

improved?

Yes No DontKnow18015 64% 12% 23%18017 53% 21% 24%18018 53% 22% 23%Total 55% 20% 24%


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Yes No DontKnowMale 58% 19% 22%Female 54% 20% 25%Total 56% 19% 23%

Yes No DontKnowNoCollege 53% 20% 25%

College 59% 18% 22%Total 55% 20% 24%

Yes No DontKnowWhite 53% 21% 24%Non-White 62% 15% 21%Hispanic 72% 15% 13%NonHispanic 51% 21% 26%

HowsupportivewouldyoubeofmovingtoaprivatesingletrashhaulerintheCityofBethlehemifyouwereabletorealizeacostreductionandimprovedservice?

Very

SupportiveSupportive Somewhat

SupportiveNot

SupportiveatAll

DontKnow

18015 40% 13% 9% 18% 17%18017 34% 24% 8% 19% 13%

18018 36% 17% 8% 19% 18%Total 36% 19% 8% 19% 16%

Very

SupportiveSupportive Somewhat

SupportiveNot

SupportiveatAll

DontKnow

Male 38% 18% 8% 21% 13%

Female 36% 20% 9% 15% 19%Total 37% 195 8% 18% 16%

VerySupportive

Supportive SomewhatSupportive

NotSupportive

atAll

DontKnow



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VerySupportive

Supportive SomewhatSupportive

NotSupportive

atAll

DontKnow

White 37% 18% 7% 21% 16%

Non-White 38% 25% 12% 8% 16%

Hispanic 26% 26% 12% 16% 17%Non

Hispanic

42% 17% 6% 19% 16%

IstheCityofBethlehembettertodaythanitwas10yearsago?

Yes No DontKnow18015 47% 28% 23%18017 48% 26% 26%18018 47% 30% 21%Total 47% 28% 23%

Yes No DontKnowMale 46% 31% 20%Female 49% 25% 26%Total 48% 28% 23%

Yes No DontKnowNoCollege 48% 28% 23%

College 48% 28% 23%Total 48% 28% 23%

Yes No DontKnow

White 49% 28% 21%Non-White 40% 30% 29%

Hispanic 58% 23% 19%NonHispanic 43% 31% 25%

WouldyourecommendmovingtotheCityofBethlehemtoafriend,relative,orcolleague?

Yes No DontKnow18015 71% 19% 10%18017 79% 9% 12%18018 77% 13% 11%


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Total 76% 13% 11%

Yes No DontKnow

Male 74% 15% 11%Female 80% 10% 11%

Total 77% 12% 11%

Yes No DontKnowNoCollege 76% 13% 11%College 78% 11% 11%Total 77% 13% 11%

Yes No DontKnow

White 76% 12% 12%

Non-White 79% 14% 7%

Hispanic 79% 15% 7%NonHispanic 76% 12% 12%

Documents

City of Bethlehem Citizen Survey