IT administrators face considerable challenges thanks to complex and variable environments that make IT infrastructure performance difficult to predict and control. An effective IT service management strategy must ensure that applications are delivered to users reliably and with optimal performance levels. The Citrix EdgeSight™ solution shifts the IT focus from technology and systems to end-users and achieving business goals. By measuring performance and availability from the user’s perspective, IT organizations have the insight, data, and tools they need to ensure that all IT resources are operating at peak efficiency so that end-users may do the same.

Available as EdgeSight for Endpoints, EdgeSight for XenApp, EdgeSight for NetScaler and EdgeSight for Load Testing, the Citrix EdgeSight product line provides you with the ability to test, deliver and monitor any application across your application delivery infrastructure.

Citrix EdgeSight for XenAppProduct Overview

Improve performance and optimize capacity across Citrix XenApp infrastructure

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Unprecedented performance visibility for Citrix XenApp environments

EdgeSight for XenApp utilizes deep instrumentation within the application delivery environment to provide the most comprehensive performance management solution for Citrix XenApp™. EdgeSight captures, aggregates and visualizes fine-grained metrics from the instant a user attempts to access an application throughout the lifecycle of the session. These capabilities enable both session-level visibility for real-time alerting and problem resolution, and server-centric analysis for performance and capacity management. These unique capabilities enable IT administrators and support staff to:

Monitor and measure actual end-user experience — Administrators have real-time visibility to session-level performance and can address potential issues before users are impacted.

Identify and diagnose slow login issues — EdgeSight monitors the XenApp login process providing visibility into key metrics such as profile load time, login script execution and security authentication.

Assess the application delivery environment’s status at a glance with alert and dashboard views — Identify those users, machines and applications most heavily impacted by performance problems for fast prioritization of crucial resources.

Diagnose application performance problems in real time — The support organization can immediately locate the applicable server and analyze highly detailed session-level data to isolate and resolve performance problems.

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Analyze system resources for improved capacity management — System planners are able to trend resource consumption based on actual user sessions and applications on each server to ensure future capacity requirements are met.

Technology innovation

EdgeSight for XenApp delivers an innovative approach to improving performance for virtualized application environments. Unique visibility into XenApp enables the solution to monitor and measure key processes such as the user login and the performance of Citrix® ICA® communications. The self-configuring, non-intrusive, server-side agent is simple to deploy and immediately starts to collect performance metrics, including session-level data as well as application, system and network performance data. The patented distributed processing technology and local data storage eliminate unnecessary network traffic and ensure highly granular data is available to isolate the source of reported problems. A central server collects agent data for analysis and provides centralized configuration and administration. Reporting is based on Microsoft® Reporting Services; it includes a standard set of high-level and detailed reports as well as the ability to easily create custom reports to meet specific business requirements.

Real-time visibility and historical analysis

EdgeSight for XenApp monitors individual user sessions, as well as total and per-session system resources, application usage, crashes and faults and network performance. Real-time alerting provides immediate notification when performance thresholds

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XenApp Agent

• Granular, per-user session data capture• System-level metrics• Server capacity and utilization reporting

EdgeSight Console

• Web-based UI• Real-time alerts• Remote root-cause analysis• Historical trending

EdgeSight Server

• Business rules configuration• Aggregate & analyze agent data• Centralized agent administration

Endpoint Agent (optional)

• Non-intrusive, self-configuring agent• Continuous data collection• Client-side data store

XenApp Environment

IIS & SQL Server

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are crossed. The alert includes the historical context leading up to the problem, enabling rapid root-cause identification and resolution. Historical analysis of this data identifies performance trends, eliminating guesswork and greatly improving capacity planning capabilities. As users or applications increase, resource consumption can be analyzed to determine optimum capacity per server. Additionally, reports highlight top performance problems by user, such as memory by session, latency by session, and log-in time.

Key features

Citrix XenApp integration — breaks down the log-in process into more than �0 unique steps enabling rapid identification of issues such as authentication, client download, login script execution and profile load time

Alert and dashboard views — at-a-glance status of your application delivery performance through a real-time view of the most heavily impacted users, applications and machines

User session data and analysis — captures session-level performance metrics, providing a detailed understanding of application performance as experienced by the end user and enabling faster problem identification and resolution

Real-time performance alerts — performance threshold alerts are easily configurable and notify administrators ahead of an impending performance problem. Event-driven alerts include application crashes or hangs, and network, host or client unavailability

Single, real-time view of client and server-side performance — provides a simultaneous and real-time view of server and client performance for any given user session, eliminating finger-pointing on the source of the problem

Application usage — automatically collects application usage information for every application and user, providing detailed reports on usage over any given time period

Network connection data — monitors back-end connections between XenApp and application and/or database servers. Measurements include network latency, delay and volume per user session. Understanding network and back-end server performance is critical to pinpointing the true source of performance problems

Management console and service desk integration — readily integrates with industry-standard system management consoles, such as Microsoft® System Center Operations Manager �007, HP OpenView and IBM Tivoli Event Console as well as service desk applications such as BMC Service Desk Express

Key Citrix-specific metrics

Detailed Client log-in — times for the individual processes of a login to complete including log-in script execution, profile load, and authentication

ICA roundtrip — time taken for the ICA information to travel from client to server and back

Memory — total, per user session and per process

CPU — total, per user session, and per process

Session duration — the length of time a user is logged into a Citrix server

Active and inactive session counts — the number of logged-in user sessions on a given Citrix server

ICA user session latency — the latency between the ICA client and Citrix server

Key application specific metrics

Application crashes, errors and hangs — detailed error reporting for faulty applications

Application utilization metrics — Precise application concurrency and usage information for audit and license reporting

Key server metrics

System memory, CPU, and disk

Page faults — measurement of page faults per second

Network round-trip time, latency and volume — performance measurements to back-end resources such as database, file and web servers

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www.citrix.com

Citrix Delivery Center is the first solution on the market with the ability to deliver applications and desktops to any user, anytime, anywhere from a secure central location. The Citrix Delivery Center™ product family features our primary product lines: Citrix XenApp™ — the new name for Citrix Presentation Server™, Citrix® NetScaler®, Citrix XenServer™, Citrix XenDesktop™, and Citrix Workflow Studio™.

Citrix XenApp is the industry’s de facto standard for delivering Windows-based applications enabling the best performance, security and cost savings. With more than 70 million users and 99 percent of the Fortune Global 500 as customers, it uses state-of-the-art client- and server-side application virtualization to deliver applications to office and mobile workers from a secure centralized location.

Citrix NetScaler is a purpose-built Web application delivery solution that accelerates application performance up to five times while improving security and reducing Web infrastructure costs. It is also the delivery infrastructure of choice for most of the world’s largest Web sites, touching an estimated 75 percent of all Internet users each day.

Citrix XenServer is an enterprise-class solution for virtualizing application workloads across any number of servers in the datacenter as a flexible aggregated pool of computing resources. It is the first solution to provision application workloads across physical and virtual servers making the entire datacenter more dynamic.

Citrix XenDesktop is the industry’s first comprehensive Virtual Desktop Infrastructure (VDI) solution. It enables simple, secure and cost effective delivery of Windows desktops to any office worker with an unparalleled user experience.

Citrix Workflow Studio is an orchestration tool that allows administrators to far more easily create and integrate application delivery processes across Citrix and third-party products, allowing them to work together as a single cohesive system.

The Citrix Delivery Center includes the following solutions which are part of the product lines listed above. These are also available as standalone options:

Citrix Access Gateway™ — for secure application access. Empowers users with easy “anywhere” access and provides administrators market-leading application-level control.

Citrix EdgeSight™ — for the best end-user experience. Increases user productivity by centrally monitoring and managing the performance and availability of applications.

Citrix Password Manager™ — for enterprise single sign-on. Improves password security and user productivity with the industry’s most secure, efficient, and easy-to-deploy enterprise single sign-on solution.

Citrix Provisioning Server™ — for datacenter and for desktop systems. Provisioning Server for Datacenters uses streaming technology to deliver workloads on-demand to physical or virtual servers. Provisioning Server for Desktops streams operating systems and software on-demand to physical desktops. Centralized system provisioning reduces operating costs, and improves security, flexibility and reliability.

Citrix WANScaler™ — for branch and mobile user application delivery. Accelerates application performance over the WAN by 5 to �0x and deliver LAN-like productivity for WAN-based applications.

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Citrix WorldwideWorldwide headquarters

Citrix Systems, Inc.851 West Cypress Creek RoadFort Lauderdale, FL ���09USAT +1 800 �9� 1888T +1 954 �67 �000

Regional headquarters

AmericasCitrix Silicon Valley4988 Great America ParkwaySanta Clara, CA 95054USAT +1 408 790 8000

EuropeCitrix Systems International GmbHRheinweg 98�00 SchaffhausenSwitzerlandT +41 5�6�5 7700

Asia PacificCitrix Systems Hong Kong Ltd.Suite ��01, ��nd FloorOne International Finance Centre1 Harbour View StreetCentralHong KongT +85��100 5000

Citrix Online division6500 Hollister AvenueGoleta, CA 9�117USAT +1 805 690 6400

www.citrix.com

About Citrix

Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than �00,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 99% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,�00 channel and alliance partners in more than 100 countries. Annual revenue in �007 was $1.4 billion.

©�008 Citrix Systems, Inc. All rights reserved. Citrix®, Citrix Delivery Center™, Citrix XenApp™, Citrix XenServer™, Citrix® NetScaler®, Citrix XenDesktop™, Citrix Workflow Studio™, Citrix Access Gateway™, Citrix EdgeSight™, Citrix Password Manager™, Citrix Provisioning Server™, Citrix WANScaler™ and ICA®, Citrix EdgeSight™ for XenApp and Citrix EdgeSight™ for Endpoints are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. Microsoft®, Windows® and Outlook® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks and registered trademarks are property of their respective owners.

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