CITIZENS’ CLIENTS’ CHARTER Allahabad...CITIZENS’ / CLIENTS’ CHARTER iii PCDA (P) Allahabad INDEX OF SERVICES Sl No Service Section 1.1 to 1.17 Pension for Commissioned Officer

CITIZENS’ / CLIENTS’ CHARTER

PCDA (P) Allahabad


PCDA (P) Allahabad

Contents

SlNo Particulars PageNumber1. Preface i2. Vision ii 3. Mission ii 4. IndexofServices iii

(1 to 28) 5. GrievanceRedressMechanism A to C 6. ListofStakeholders D 7. ExpectationsfromPensioners E 8. Conclusion F 9. ListofAbbreviationsused G 10. CompositionofTaskForce H


i

PCDA (P) Allahabad

PREFACEOfficeofthePrincipalControllerofDefenceAccounts(Pensions),Allahabadisoneof

theofficesoftheDefenceAccountsDepartmentundertheMinistryofDefence,withtheofficeoftheControllerGeneralofDefenceAccounts,DelhiCanttasitsHeadquarters.

It is responsible for the grant, payment, audit and adjustment of all claims ofpensionaryawardsofDefenceServicesPersonnel (except retirement/deathbenefitsofAirForceandNavypersonnel)andciviliansofthethreeServicesincludingthoseoftheDefenceAccounts Department, GREF, COAST GUARD, MNS (local), NCC Officers, DepartmentalCanteens and Statutory Canteens and their families. The pension work relating to thepersonnelofallthethreewingsofthearmedforcesandalsothecivilianemployeesservingin Defence establishments is centralized at one place viz. PCDA (P) Allahabad to secureuniformityintheapplicationofrulesandproceduresregardinggrantandauditofpension.

WithaviewtoachievepromptnessinsettlementofpensionaryentitlementsofNavaland Air Force personnel, the work relating to grant of their pension was transferred toPCDA(Navy),MumbaiandPCDA(AirForce),NewDelhirespectivelyw.e.f.01.11.1985.

This office is also concerned with the process of responsive and people orientedadministration.Whilerealizingitsconcern,thisofficeintendstoformulateCitizens’/Clients’Charterwiththeobjectivetoserveitsclientsefficiently.Thecharterisbasedonthepremisethat Citizen is the King and Government Organization exists not to rule, but to serve theCitizens.Itisbecauseofthis,thatthecharterpreparedbythisdepartmenthasbeennamedas“Citizen’s/Client’sCharter”.

A Task Force was constituted by the Principal Controller of Defence Accounts(Pension)forformulationoftheCitizen’s/Client’sCharterofthisoffice.ThestructureoftheTaskForceisgivenatAppendix.

Office of thePCDA (P) has identified someof the core services being offeredby itsvarioussectionsandtheirstandardsforthepurposeofitsfirstcharterbeingpreparedinlinewiththePerformanceMonitoringandEvaluationSystem.Whileidentifyingtheservicesthefocus has been on measurable and verifiable services and their standards. The chartercontains Grievance Redress Mechanism related to the services mentioned in theCharters’/Clients’ Charter. Time lines have been prescribed for final disposal of thecomplaintarisingoutoftheCitizens’/Clients’Charter.


ii

PCDA (P) Allahabad

To develop and create a dynamic and responsive work environment for providingeffective,efficientandpromptservicesindefencepensionmanagementtoallstakeholders.

Achieving excellence and professionalism in defence pension sanction, accounting,auditing and superintending the system of its disbursement through Public Sector Banks,Treasuries, DPDOs, IE Kathmandu and PAOs spread all over the country and renderingefficient,correctandpromptservicesforredressofpensioners’grievances.

VISION

MISSION


iii

PCDA (P) Allahabad

INDEXOFSERVICES

SlNo Service Section

1.1to1.17 PensionforCommissionedOfficer G1/Military2.1to2.7 PensionforDefenceCiviliansincludingDAD G1/Civil3.1to3.6 PensionforPBORs EDP(M/S)

4.1 DisabilityPensionforPBORs GRANTS‐35.1 RevisionofPensionofPBORs GTS/PBOR(Rev)

6.1to6.4 RevisionofPensionforPBORslessthan15yearsofService

GTS/RPCell

7.1to7.3 ServicePensionforPBORsRetiredPriorto01.01.1996(ManualCases)

GTS‐2

8.1 FamilyPensionofPBORs GTS‐49.1 IssueofDuplicatePPO GTS/PPO10.1 AdministrativeWork AdminSection11.1 Audit Audit


SERVICE STANDARDS

Sl.No. Services Service/PerformanceStandards

ContactDetailsoftheresponsible

officer

Process

DocumentsRequired Fee

1

PCDA (P) ALLAHABAD

Grants‐1/MilitarySection(ForCommissionedOfficers)1.1

OnRetirementfromService:‐(i)‐GrantofRetiringPensionandRetirement Gratuity onretirementaftercompletionof20yearsormorequalifyingservice.(ii)‐GrantofRetiringPensionandRetirementGratuityincaseofEC/SSC officers granted Commissionfrom Rank on retirement aftercompleting12yearsofqualifyingservice.(iii)‐GrantofCapitalisedValueofPension due to Commutation ofpensiontotheextentof50%.(iv)‐ Grant of Ordinary FamilyPension (Enhanced Rate as wellas Normal Rate) jointly in favourofSpouse.(V)‐GrantofMonetaryAllowanceattachedwithGallantryAwards.

60Days

ShriSushilKumar

Singh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689

Email‐cda‐[email protected]

(i) PCDA(O)PunehasbeendesignatedasNodal Agency forsubmission of RetiringPension claims alongwith LPC cum DataSheetanditssoftcopy.(ii) The Data isuploadedontheserver.Claimdiarynumber isgenerated.(iii) The Claim isaudited and thevalidation errors arerectified.(iv) PPOs aregenerated anddispatchedoncedataisfoundinorder.

(i) LPC‐cum‐DataSheet(Original).(ii)Pensionapplicationfromthepensioner.(iii)Retirementnotificationorder.(iv) Familydetails.(v)Commutationapplication.(vi)Photograph/jointphotograph.(vii)PCDA(O),certificateregardingverificationofqualifyingservice(FullPaycommissioncertificate).(viii)PCDA(P)’sassessmentmemoregardingcountingofformerspellofservice,ifany.(ix)Formofdeclarationforcommutationofpension,(x)Nodemandcertificate.(xi)AFMSF‐18(MedicalExaminationReport)(xii)AFMSF‐16(MedicalBoardProceedings)(xiii)Postretirementaddress.(xiv)NominationforLifetimearrearNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA

1.2

Grant of Retiring andRetirement gratuity:‐ Grant ofRetiring Gratuity and RetirementGratuity on retirement aftercompleting more than 10 yearsbut less than 20 years ofqualifyingservice.

60Days

ShriSushilKumarSingh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689


(i) On receipt ofcomplete claim,calculation sheet is putup for approval ofcompetentauthority.(ii) After approvalof the claim, Cheque isissued to thebankeroftheclaimant.

(i)LPC(ii)PCDA(O)Certificateregardingverificationofqualifyingservice(FullPayCommissionCertificate).(iii) Applicationsubmittedbythepensioner.(iv)Retirementnotificationorder(v)PCDA(P)’sassessmentmemoregardingcountingofformerspellofservice,ifany.(vi)Pre‐receiptedContingentbilldulyfilledinandcountersignedbyCommandingOfficer(vii)Postretirementaddress.

NA


SERVICE STANDARDS



officer

Process


2

PCDA (P) ALLAHABAD

Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

1.3

RevisionofPensionarybenefitsduetoamendmentinserviceorPaydetails

60Days

ShriSushilKumar

Singh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689


After receipt ofamended LPC‐cum‐Data‐Sheets along withsupporting documentssame are audited andprocessed in similarway as cited at Sl. No.1.1

(i) LPCcumDataSheet(ii) SupportingdocumentsbasedonwhichPensionistoberevised.(iii) PDA/bankerdetails,ifthereisanychange.(iv) Currentresidentialaddress,ifthereisanychangeNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA

1.4

On Death‐in‐Service or afterRetirement:‐(a) If Death is neitherAttributable tonorAggravatedbyArmyService:‐(i) Grant of OrdinaryFamilyPensiontoNOK.(ii) Grant of Death gratuity infavour of person/ personsnominatedbyofficer.(b) IfDeath isAttributableto or Aggravated by ArmyService:‐(i) Grant of SpecialFamily Pension to Spouse orChildren.

60DaysaftercompletionofClaim

ShriSushilKumar

Singh,IDAS,Addl.CDAPhone.No.

0532‐2421877Extn.689


(i) In case ofdeath in service therequisite documentsare called for fromagenciesinvolved.(ii) LPC‐cum‐Data‐Sheet is preparedon the basis ofcompleted documentsand entries are alsoinserted on screenonline.(iii) Thereafter, thevalidation errors arerectifiedandthePPOisgenerated.

For(a),(b)and(c),followingdocumentswouldberequired:‐(A) FROMARMYHEADQUARTERS.(i) Casualty Report showing casualty as battle casualty or physical casualty

etcandcauseofdeath(ii) N.O.K.certificateandfamilydetails(iii) StatementofcaseregardinggrantofEx‐gratia(iv) Nominationfordeathgratuity(v) Sanction of attributability/aggravation from service HQ if death being

classifiedasattributable/aggravatedbyArmyService.

(B) FROMPCDA(O)PUNE(i) LPCshowingemoluments,dateofdeathoftheofficeranddemandifany.(ii) FullPayCommissionServiceCertificate(C) FROMFAMILYPENSIONER(i) FamilyPensionapplication(onMPB501form)alongwithPDAdetailsand

NA


SERVICE STANDARDS



officer

Process


3

PCDA (P) ALLAHABAD

(ii) Grant of DeathGratuity in favour of person/personsnominatedbytheofficer.(iii) Grant of DependentPension in r/o Officers to theParents/eligible Brothers /Sisters (in absence of parents)ofthe deceased CommissionedOfficers.(iv) Grant of Ex‐Gratia, ifadmissible.(c) IfDeath is classified asbattle casualty by ArmyHeadQrs.:‐(i) Grant of LiberalisedFamily Pension to Spouse orChildren.(ii) Death gratuity isnotified in favour of personnominatedbyofficer.(iii) Grant of DependentPension (Liberalized) to parents.In the absence of parents,dependent pension shall beadmissibletodependentbrothers/sisterstillattainingtheageof25years or marriage or startedearning livelihood, whichever isearlier.(iv) GrantofEx‐gratiaaward,whereadmissible. (v) Continuation of LiberalisedFamily Pension on remarriage ofwidow.

ShriSushilKumar

Singh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689


AccountNo.(ii) Photographsofthepensioner(iii) OriginalPPONo.,ifdeathoccurredafterretirement.(iv) CurrentresidentialaddressNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA


SERVICE STANDARDS



officer

Process


4

PCDA (P) ALLAHABAD

1.5Joint notification of familypensioninfavourofspouse.

60Days ShriSushilKumarSingh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689


(i) The Claim forJoint Notification isreceived from ArmyHQrs.(ii) On receipt ofclaim, same is auditedand LPC cum Datasheetisprepared.(iii) Thereafter thevalidation errors arerectified and PPO isgenerated.

(i)Appendix‘A’forthepurpose.(ii)OriginalPPONo.(iii)JointPhotographsoftheapplicantwithspouse.(iv) PDA/bankerdetailsandcurrentresidentialaddresswillbefilledinAppendix.‘A’Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA

1.6

GrantofOrdinaryFamilyPensiontoChildlesswidowonremarriage,subject to fulfillment ofdependencycriteria.

60 Days


Phone.No.

0532‐2421877Extn.689


On receipt ofcomplete claim fromArmy HQrs, claim isaudited and PPO isissued, if found inorder.

(i) Pensionapplication/MPB501form(ii) Incomecertificate.(iii) OriginalPPONo.(iv) PDA/bankerdetails.(v) CurrentresidentialaddressNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA

1.7

GrantofOrdinaryFamilyPensionto unmarried/ widowed/divorced daughters beyond 25yearsofage,subjecttofulfillmentofdependencycriteria.

60Days


Phone.No.

0532‐2421877Extn.689



(i) Pensionapplication/MPB501form(ii) IncomeCertificate.(iii) OriginalPPONO.(iv) PDA/bankerdetails.(v) Currentresidentialaddress.(vi) IncomeCertificatedulyverifiedandcountersignedbyZila/RajyaSainikboard.(vii) Affidavitforbeingunmarriedandfulfillingdependencycriteria.


NA


SERVICE STANDARDS



officer

Process


5

PCDA (P) ALLAHABAD

1.8

Grant of family pension toPhysicallyHandicapped/MentallyRetardedchild/children.

60Days

ShriSushilKumar

Singh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689



(i)‐Medicalcertificate‐AcertificatefromaMedicalBoardcomprisingaMedicalSuperintendentoraPrincipaloraDirectororHeadoftheInstitutionorhisnomineeasChairmanandtwo other members out of which at least one shall be aSpecialist in theparticularareaofMentalorPhysicalDisability includingmentalretardation(ii) Certificatefromappointingauthoritytotheeffectthathandicapisofsuchanaturesoastopreventhimorhertoearnlivelihood.(iii) GuardianshipCertificate(iv) OriginalPPONo.(v) PensionApplication(vi) Banker/PDAdetails


NA

1.9

Continuation of Special/Liberalised Family Pension onremarriageofwidow

60Days

ShriSushilKumar

Singh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689



(i) Pensionapplication.(ii) OriginalPPONo.(iii) Certificateofmaintenance/non‐maintenanceofchild.(iv) DateuptowhichFamilyPensionwaspaid.(v) DateofremarriagealongwithremarriageCertificate.(vi) CurrentResidentialaddress


NA

1.10

GrantofSecondLifeAwardofMonetaryAllowanceattachedwithGallantryAwards

60days

ShriSushilKumar

Singh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689

Email‐


(i) ApplicationforMonetaryAllowance(ii) GazetteNotification/ExtractofGazetteNotification(iii) OriginalPPONo.(iv) PDA/bankerdetails.(v) Photographofeligibleperson(vi) Certificatetotheeffectthattheawardwasissuedfortheactofgallantry.(vii) Currentresidentialaddress


NA


SERVICE STANDARDS



officer

Process


6

PCDA (P) ALLAHABAD

cda‐[email protected]

1.11(a) Grant ofDisabilityPensionincaseofficerisinvalidedoutofserviceduetodisabilityacceptedasattributable to or aggravatedby militaryservice (undercatB&C).(b) Disability Element onretirement /discharge oncompletionoftenure(c)GrantofLiberalizedDisabilityPension in case of disabilitysustained under thecircumstances mentioned incategoryD.(d)GrantofWarInjuryPensionincase officer is invalided out ofservice due to War injurysustainedunderCategoryE.(e) War Injury Pension onretirement /discharge oncompletionoftenure(f) Grant of War Injury elementto Armed forces personnel whoare retained in service despitedisabilityandhaveforegonelumpsumcompensation in lieuofWarinjury element may be grantedWarInjuryelementatthetimeoftheir retirement/ discharge inaddition to retiring/ servicePension or retiring/ servicegratuity.(g) Grant of Constant Attendant

60Days


Phone.No.

0532‐2421877Extn.689


(i) The Sanctionfor grant of Disabilityelement / War Injuryelement/ ConstantAttendant Allowance isreceivedfromAddlDteGeneral PersonnelServices,AG’sBranch/PS‐4(Imp‐II).(ii) On receipt ofsanction, LPC‐ cum‐Data‐ Sheet iscompleted/preparedand correspondingentries on screen arealsoentered.(iii) Thereafter,case is processed in asimilar way asmentionedatSlNo.1.1AsaboveAsabove

For(a)to(h)followingdocumentswouldberequired:‐

(i) Sanction from Addl Dte General Personnel Services, AG’ s Branch / PS‐4(Imp‐II)

(ii) MedicalBoardProceedings(iii) PDA/bankerdetails(iv) OriginalPPONo.(v) CurrentResidentialaddress


NA


SERVICE STANDARDS



officer

Process


7

PCDA (P) ALLAHABAD

Allowance(h)GrantofDisabilitypension toEC/ SSC officers released in lowmedicalcategory

Asabove

1.12

Assessment of former Pre‐commissioned service and Civilservice towards Commissionedservice for the purpose ofPension.

60Days


Phone.No.

0532‐2421877Extn.689


(i) Completeclaim for counting offormer servicereceivedfromRecordsOffice/ Head of theOffice for assessmentof Pre‐ commissionedArmyserviceandCivilservicerespectively.(ii) After audit ofclaim,assessmentmemo is issued toRecord office/HOO aswellasallconcerned.

(i) Claim on Appx. A/ Appx. B to AO 56/2001 duly countersigned bycommandingofficer.(ii) SheetRollinoriginalandEnrolmentForm/ServiceBookfromHOO.(iii) Certificateregardingnon‐paymentofGratuity(iv) Certificate regarding non‐forfeiture of former service (with period) andnon‐qualifyingserviceissuedbytheofficerandcountersignedbytheOI/CunitandverifiedbyRecordOffice/HOO.(v) Either page No. or year of latest annual army list (in which the date ofgrantofPChasbeenmentioned)orCopyoftheGazetteNotification.(vi) CDA(O)A/CNooftheofficer.


NA

1.13

Notification of Date of Birth ofPensioner/ Family Pensioner forthepurposeofAdditionalPension

60Days


Phone.No.

0532‐2421877Extn.689


(i) Claim issubmitted by ServiceHQrs. alongwith theLPCcumDataSheet.(ii) The LPC cumDataSheetisprocessedand after approval ofthesamePPO is issuedto PDA/ bankerthroughCPPC.

(i) LPC‐cum‐Data‐Sheet(ii) Supportingdocumentsforverificationofdateofbirth(iii) OriginalPPONo.(iv) PDA/bankerdetails(v) CurrentResidentialaddress


NA

1.14

Revision of Pension under VthCPC

60Days


The Claim forrevision of Pensionalongwith LPC‐cum‐

(i) LPC‐cum‐Data‐Sheet(ii) ApplicationonAnnexureattachedtoGovt.letterdated27/05/1998.

Note:‐Inadditiontoabove,documentsrequiredasperorderissuedby

NA


SERVICE STANDARDS



officer

Process


8

PCDA (P) ALLAHABAD

Phone.No.0532‐2421877

Extn.689Email‐cda‐[email protected]

Data Sheet is receivedfrom PCDA (O) Pune/AFCAO/ Naval Payoffice Mumbai in caseof CommissionedofficersofIndianArmy,Air Force and IndianNavy respectively.Corrigendum PPO isissued,ifclaimisfoundinorder.

Govt.fromtimetotime.

1.15

Rendering Audit Report in caseswhere officer’s service has beenterminated due to disciplinaryreasons.

60Days


Phone.No.

0532‐2421877Extn.689


(i) The intimationof disciplinary actionagainst the officer indisciplinary/vigilance/ judicialproceeding isreceivedfromArmyHQrs.(ii) Audit Reportis rendered to ArmyHQrs in cases wherecalledforbyAHQ/RO

(i)LPC(ii)Certificateregardingverificationofqualifyingservice(FullPayCommissionCertificate)fromPCDA(O)(iii)LetterfromArmyHQrs,askingthisofficetosubmitAuditReport.(iv)Retirementnotificationorder(v)PCDA(P)’sassessmentmemoregardingcountingofformerspellofservice,ifany.(vi)Postretirementaddress.


NA

1.16

RevisionofPensionofStateForcecases

60Days


Phone.No.

0532‐2421877Extn.689


On receipt ofrevision claim fromconcerned RecordOfficeorArmyHQrs,same is audited andPPO is generated, iffoundinorder.

ApplicationforrevisionofpensionfromthepensioneralongwithLPC‐cum‐datasheet,currentBankdetailfromRO/AHQ

NA


SERVICE STANDARDS



officer

Process


9

PCDA (P) ALLAHABAD

1.17

NotificationofFamilyPensioninrespectofStateForcePensioners.

60Days


Phone.No.

0532‐2421877Extn.689


(A) Computerized

PPO‐On receipt of familypension claims fromconcerned RecordOfficesandArmyHQrs(in case of JCOs/ORsand Officersrespectively) they areaudited andforwarded to EDPCentre in suitablebatchesfordataentry.After making dataerror free, PPOs aregenerated.(B) Manually

ProcessedCases:‐

OnreceiptofcompleteclaimsfromconcernedROs/ArmyHQrs,sameare audited and PPOsare issued, if found inorder.

(i) SheetRoll/extractofLongRoll(ii) TopSheet(iii) GenuinenessCertificate(iv) Death certificate of pensioner/family pensioner ( in case of unmarried/

widowdaughter)(v) Nonemploymentcertificate(vi) Nonremarriagecertificate(vii) Divorcecertificate(viii) LTAcertificate(ix) DescriptiveRoll(x) Nonreceivingoffamilypensioncertificate(xi) Affidavitswornbeforefirstclassmagistrateinsupportoflegarheir(xii) Handicappedcertificate(ifapplicable)(xiii) ApplicationFormfromapplicant(xiv) Incomecertificate(xv) DetailsoffamilypensionandPPO(incaseofdualfamilypension)(xvi) CurrentBankaddresswithaccountno.


NA


SERVICE STANDARDS



officer

Process


10

PCDA (P) ALLAHABAD

2.Grants–1CIVIL(ForDefenceCiviliansincludingDADetc.)

2.1OnRetirementfromService:‐(i)‐GrantofPension&Gratuity.(ii)‐GrantofCapitalizedValueofPension due to Commutation ofpensiontotheextentof40%.(iii)‐ Grant of Ordinary FamilyPension (Enhanced Rate as wellasNormalRate)jointlyinfavourofSpouse.

60Days

SriYashasviKumarIDAS,Dy.CDA

Phone.No.

0532‐2421877Extn.104


On receipt of a claimalongwith LPC ‐cum –Data ‐ Sheet from aHead of Office,computerized claimdiary number isgenerated. Claim isaudited, validationerrors are rectified &PPOisgenerated.

i. DailyOrderPart‐IInotifyingdateofretirementii. DataSheetiii. IAFA‐356(PensionApplication)iv. Photograph/Jointphotographdulyattestedv. Slip containing specimen signature/thumb /finger impression of th

claimantvi. Slipcontainingspecimensignature/thumbimpressionofthespousevii. GovernmentContributionResumptionCertificate(G.C.R.C.)viii. Details of family members of the Government servant under Family

PensionScheme,1964ix. NominationforDeath/RetirementGratuityx. StatementshowingNon‐QualifyingServicexi. PCDA (Pensions)’s audit report regarding verification of qualifying

serviceaftercompletionof25yearsofservice.xii. PCDA (Pensions)’s audit report regarding counting of former spell of

service,ifanyxiii. CommutationApplication(whereapplicable)xiv. Certificate to the effect that no Judicial/Departmental proceeding has

beeninitiated/arependingagainsttheindividual.xv. Identificationmarksoftheindividualxvi. Identificationmarksofthespousexvii. Detailedcalculationsheetxviii. Nodemandcertificatexix. Supportingdocumentforthedemand,ifany,showninthedatasheet.xx. OptionforfixedMedicalAllowance,whereapplicablexxi. NominationforLifeTimeArrearsofpension.xxii. AertificatefromHeadofOfficementionedasunder:‐

“Certified that neither any pension claim on this account has beenprocessednorwillbeprocessedformanual/computerizednotificationofpensionaryawards”inrespectofShri/Smt……………………………

xxiii. ExplanationbyHeadofofficefordelayedsubmissionofpensionclaim,ifany.

xxiv. Copy of CCO‐9 or a certificate containing name of employee, PersonalNo.andGPFNo.

NA


SERVICE STANDARDS



officer

Process


11

PCDA (P) ALLAHABAD

Note:‐ Inaddition toabove,documents requiredasperorder issuedbyGovt.fromtimetotime.

2.2

FamilyPension

60Days

SriYashasviKumar

IDAS,Dy.CDA

Phone.No.0532‐2421877


Family Pension claimsare processed in asimilar way as cited atSl.No.2.1.

i. DailyOrderPart‐IInotifyingthedateofdeathii. DataSheetiii. IAFA‐356A(FamilyPensionApplication)iv. Photographofspouse,dulycountersigned.v. DescriptiveRoll,Slipscontainingspecimensignature/ thumb/finger

impressionoftheclaimant(spouse)vi. Detailedcalculationsheet.vii. NominationforDeathgratuityviii. StatementshowingNon‐QualifyingServiceix. PCDA(Pensions)’sauditreportregardingcountingofformerspellof

service,ifanyx. CertificateunderW.C.ACT1923.xi. Identificationmarksofthespousexii. Originaldeathcertificatexiii. Widowhoodcertificatexiv. NoDemandcertificate.xv. Supportingdocumentsforthedemand,ifany.xvi. Optionforfixedmedicalallowance,whereapplicable.xvii. Government Contribution Resumption Certificate in respect of

industrialemployees.xviii. Nominationforlifetimearrearsoffamilypensionxix. Explanationfordelayedsubmissionoffamilypensionclaim,ifanyxx. AcertificatefromHOOmentionedasunder:‐

“Certifiedthatneitheranyclaimonaccountofpensionarybenefitshasbeen preferred nor will be preferred for manual/computerizednotificationoffamilypension”inrespectofShri………..

xxi. CopyoflatestavailableGPFannualstatement(CCO‐9)oracertificatecontainingnameofemployeePersonalNo.andGPFNo.

Note:‐ Inaddition toabove,documentsrequiredasperorder issuedbyGovt.fromtimetotime.

NA


SERVICE STANDARDS



officer

Process


12

PCDA (P) ALLAHABAD

2.3

RevisionofPensionarybenefitsduetoamendmentinserviceorPaydetails

60Days

SriYashasviKumar

IDAS,Dy.CDA

Phone.No.0532‐2421877


On receipt ofrevision, pensionclaims alongwithamended LPC‐cum‐Data sheets andsupporting documentsfrom HOO. Claims areaudited and processedin a similar way ascitedatSl.No.2.1.

(i) LPC‐cum‐Data‐Sheet(ii) Supportingdocuments(iii) PDA/bankerdetails,ifthereisanychangeinthesame.(iv) CurrentResidentialaddress,ifthereisanychangeNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA

2.4

CommutationofPensionAfterretirementwithMedicalexamination

60Days

SriYashasviKumar

IDAS,Dy.CDA

Phone.No.0532‐2421877


OnreceiptofLPC‐cum‐Data‐Sheetsalongwithsupporting documents,claimsareauditedandprocessed in a similarway as cited at sl. No.2.1

(i)CommutationofpensionapplicationinForm‐2(ii) A certificate duly signed by H.O.O. to the effect that “no

judicial/departmentalproceedingshavebeen institutedorwerependingagainst Shri……………………….. on the date of his/her retirement orcontinued thereafter”. In case judicial/departmental proceedings havebeen initiatedor continuedagainst theGovernmentservant,hemaynotbepermittedtocommuteanyportionofhispensionduringthependencyofsuchproceedings

Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotimewillalsobesubmittedbytheclaimant/HOO/PAOetc.asthecasemaybe.

NA

2.5

Pension claim under CCS (EOP)rule.A> DisabilityPensionB> FamilyPension

60Daysafter

receiptofsanctiononAuditReport

SriYashasviKumar

IDAS,Dy.CDA

Phone.No.0532‐2421877


(i) On receipt of aclaim alongwith allsupporting documents,Audit Report isprepared andforwarded to thecompetent authorityi.e. HOO for obtainingthe sanction ofappointingauthority.

(A) ForDisabilityPension(i) D.O.PartIIOfficeOrdernotifyingthedisablement(ii) Application for disability pension on Form ‘A’ as appended to schedule IV,

C.C.S.(E.P.)Rules(iii) A full statement showing the circumstances under which the injury was

sustained(i.e.CourtofInquiryProceedingsetc.)(iv)MedicalreportonForm‘C’asappendedtoscheduleIVC.C.S.(E.O.P)Rules(v) AcertificatedulycountersignedbytheP.A.O.totheeffectthattheindividual

isnotgovernedbytheWorkmen’sCompensationAct,1923(SectionVIII).(vi) Astatementshowingtheratesofpaydrawnbytheindividualonthedateof

injury,dulycountersignedbytheP.A.O.

NA


SERVICE STANDARDS



officer

Process


13

PCDA (P) ALLAHABAD

(ii) After receiptof the complete claimalongwiththesanctionthe same is auditedandPPOisissued.

(vii) ServiceBook/HistoryofGazettedService.(B) ForFamilyPension(i)D.O.Part‐IIOfficeOrdernotifyingthecasualty.(ii) Application for family pension on Form ‘B’ as appended to Schedule IV of

C.C.S.(E.O.P)Rules.(iii) A full statement showing the circumstances underwhich the diseasewas

contractedorthedeathoccurred.(iv)ProofofdeathandmedicalreportonForm‘C’incasedeathoccurreddueto

disease.(v)Certificateasperitem(A)(v)above.(vi)Astatementshowingtherateofpaydrawnbythe individualonthedateof

hisdeathdulycountersignedbytheP.A.O.(vii)Acertificatefromtheclaimanttotheeffectthathe/shewasnotdeniedany

share of the property of the deceased Government servant under awill ordeedmadebyhim.

(viii)Proofofageofminorchildren.(ix) IfthedeceasedGovernmentservanthasleftneitherawidownorachildand

the claim is submitted on behalf of the father/mother/ minor/ brother/sister, a certificate duly countersigned by the local authorities to the effectthattheclaimantwaslargelydependentonthedeceasedGovernmentservantandisinapecuniaryneed.

(x) ServiceBook/HistoryofGazettedService.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA

2.6

Pension claim under LiberalizedPesnsionaryAward.A> DisabilityPensionB> FamilyPension

60DaysafterreceiptofsanctiononAuditReport

SriYashasviKumar

IDAS,Dy.CDA

Phone.No.0532‐2421877

Extn.104Email‐

(i)Onreceiptofaclaimalongwith allsupporting documents,Audit Report isprepared andforwarded tocompetent authorityi.e. HOO for obtainingthe sanction of an

SameasmentionedinSl.No.2.5above.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotimewillalsobesubmittedbytheclaimant/HOO/PAOetcasthecasemaybe.

NA


SERVICE STANDARDS



officer

Process


14

PCDA (P) ALLAHABAD

cda‐[email protected]

appointingauthority.(ii) On receipt of acomplete claimalongwith the sanction,thesameisauditedandPPOisissued.

NA

2.7

PaymentofEx‐GratiaLump–SumcompensationtofamilyofaCentralGovt.CivilianEmployeewhodieinharness.

30Daysafterreceiptofspecial

Sanctionofex‐gratia

SriYashasviKumar

IDAS,Dy.CDA

Phone.No.0532‐2421877


(i)Onreceiptofaclaimalongwith allsupporting documents,Audit Report will beprepared andforwarded to thecompetent authorityi.e. HOO for obtainingthe sanction ofappointing authority.(ii)After receipt ofcomplete claimalongwith the sanction,thesameisauditedandPPOisissued.

(i)D.O.Part‐IIOfficeOrdernotifyingthecasualty.(ii) Application for family pension on Form ‘B’ as appended to Schedule IV of

C.C.S.(E.O.P)Rules.(iii) A full statement showing the circumstances underwhich the diseasewas

contractedorthedeathoccurred.(iv)ProofofdeathandmedicalreportonForm‘C’incaseofdeathoccurreddue

todisease.(v)Astatementshowingtherateofpaydrawnbytheindividualonthedateof

hisdeathdulycountersignedbytheP.A.O.(vii)Acertificatefromtheclaimanttotheeffectthathe/shewasnotdeniedany

share of the property of the deceased Government servant under awill ordeedmadebyhim.

(viii) Proofofageofminorchildren.(ix) IfthedeceasedGovernmentservanthasleftneitherawidownorachildand

the claim is submitted on behalf of the father/mother/minor/ brother /sister, a certificate duly countersigned by the local authorities to the effectthattheclaimantwaslargelydependentonthedeceasedGovernmentservantandisinapecuniaryneed.

(x) ServiceBook/HistoryofGazettedService.(xi) SpecialSanctionforex‐gratiaNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA


SERVICE STANDARDS



officer

Process


15

PCDA (P) ALLAHABAD

3.EDP(M/S)Section(ForPBOR)3.1

OnDischargefromService:‐(A)GrantofServicePensionandRetirementGratuityondischargeaftercompletionof15yearsormorequalifyingservice.(B)GrantofCapitalisedValueofpension due to Commutation ofpensiontotheextentof50%.(C) Notification of OrdinaryFamily Pension (Enhanced RateaswellasNormalRate)jointlyinfavourofspouse.(D)GrantofMonetaryAllowanceattachedwithGallantryAwards.(E) Sanction of ProvisionalPension.

60Days


Phone.No.

0532‐2421877Extn.689


(i) On receipt of claimalongwith soft copyofdata fromRO, theDatais uploaded on theserverand claimdiarynumberisgenerated.(ii)Thepensionclaimisprocessedand PPOgenerated if found inorder, else it isreturned withobservations.

(i)LPC‐cum‐Data‐Sheet(Original)(PHP001/2013)(ii)IAFY‐1948(iii) Familydetails.(iv)Commutationapplication.(v)Jointphotographincivildress.(vi)AFMSF‐18(MedicalExaminationReport)ifdischargedunderSHAPE‐I(vii) AFMSF‐16(MedicalBoardProceedings)ifdischargedunderotherthan

SHAPE‐I(viii)Part‐IIorderregardingGallantryAward,BattleCasualty,ifclaimed.(ix)Statementofthecaseiftheclaimissubmittedafteroneyearfromthedateof

dischargeorprovisionalpensionisclaimed.(x)Certificateforforgoinglump‐sumcompensationofDisabilityElement.(xi)Applicationfordischargefromserviceatownrequest.


NA

3.2

Grant of DE (Disabilityelement) and DCRG:‐ WherePBOR has not completed the 15years qualifying service forearning Service Pension but if heis discharged on completion ofterms of engagement withdisability assessed 20% or moreattributable to or aggravated byMilitaryservice,hewillbeeligibleforDEandDCRG.

60Days


Phone.No.

0532‐2421877Extn.689


(i) On receipt of claimalongwith soft copyofdata fromRO, theDatais uploaded on theserverand claimdiarynumberisgenerated.(ii)PPOisgeneratediffoundinorder.

(i)LPC‐cum‐DataSheet(Original)(PHP001/2013)(ii)IAFY‐1948(iii) Familydetails.(iv)Commutationapplication.(v)Jointphotographincivildress.(vi)AFMSF‐18(MedicalExaminationReport)ifdischargedunderSHAPE‐I(vii) AFMSF‐16 (Medical Board Proceedings) if discharged under other than

SHAPE‐I(viii)Part‐IIorderregardingGallantryAward,BattleCasualty,ifclaimed(ix) Statement of case if claim is submitted after one year from the date of

dischargeorprovisionalpensionisclaimed.(x)Certificateforforgooflump‐sumcompensationofDisabilityElement.(xi)Applicationfordischargefromserviceatownrequest.


NA


SERVICE STANDARDS



officer

Process


16

PCDA (P) ALLAHABAD

3.3

RevisionofpensionarybenefitsduetoamendmentinserviceorPaydetails.

60Days


Phone.No.

0532‐2421877Extn.689


The claim for revisionis received alongwithLPC‐Cum‐Data ‐ Sheetand other supportingdocuments from ROand the same areprocessedasperSr.No.3.1

(i)LPC‐cum‐Data‐Sheet(ii) Supportingdocumentsbasedonwhichpensionistoberevised.(iii) PDA/bankerdetailsifthereisanychangeinsame.


NA

3.4

Joint notification of familypensioninfavourofspouse.

60Days ShriSushilKumarSingh,IDAS,Addl.CDA

Phone.No.

0532‐2421877Extn.689


(i) On receipt ofClaims for jointNotification, same areaudited and LPC ‐ cumData ‐ sheet isprepared.(ii) Claims areaudited, matched,rendered error freeandPPOisgenerated.

(i)Appendix‘I’forthepurpose.(ii)OriginalPPONo.(iii)JointPhotooftheapplicantwithspouse.(iv)PDA/bankerdetailsandcurrentresidentialaddressdullyfilledinAppendix‘I’(iv) CorrLPC‐cum‐Data‐Sheet


NA

3.5

EndorsementoffamilypensiontoPhysicallyHandicapped/MentallyRetardedchild/children.

60Days


Phone.No.

0532‐2421877Extn.689

On receipt of claims,same are audited withoriginal pensionrecords and processedin a same manner asindicatedabove.

(i)‐Medicalcertificate‐

A certificate from a Medical Board comprising of a MedicalSuperintendentoraPrincipaloraDirectororHeadoftheInstitutionorhisnomineeasChairmanandtwoothermembersoutofwhichatleastoneshallbe a specialist in the particular area of Mental or Physical Disabilityincludingmentalretardation,

(ii) Certificate of RO to the effect that handicap is of such a nature so as topreventhimorherlivelihood.

(iii) Guardianshipcertificate

NA


SERVICE STANDARDS



officer

Process


17

PCDA (P) ALLAHABAD


(iv) OriginalPPONo.(v) PensionApplication(vi) Banker/PDAdetails(vii) CorrLPC‐cum‐DataSheet


3.6CountingofBoyService.

60Days


Phone.No.

0532‐2421877Extn.689


On receipt of completeclaim for counting ofboy service, same isprocessed as perSlNO.3.1

(i) LPC‐cum‐Data‐SheetdulycountersignedbytheCommandingOfficer.(ii) SheetRollinoriginalandEnrolmentForm.(iii) Certificateregardingnon‐paymentofGratuity(iv) Certificate regarding non‐forfeiture of former service (with period) and

nonqualifyingserviceissuedbytheofficerandcountersignedbytheOI/CunitdulyverifiedbyRecordOfficer.


NA


SERVICE STANDARDS



officer

Process


18

PCDA (P) ALLAHABAD

4.GRANTS‐3(DisabilityPensionforPBORs)4.1

1‐Notification of DisabilityPensionclaimsinr/oPBORs.2‐ Notification/revision of warinjurypension.3‐Paymentofinvalidgratuity.4‐NotificationofJointnotificationPPO.5‐Notification of rounding ofdisability element‐ Pre‐1996 andPost‐1996 discharged/ invalidedoutpersonnel.6‐Implementationofcourtcases.

60days30days60days60days60daysImmediatelyasandwhenGovt.sanctionisreceivedsubjecttoavailabilityofallrelevantdocument.


Tel.No.0532‐2421880‐ExtNo.689Email‐cda‐[email protected]

(i)Auditing(ii)Editing(iii)GenerationofPPO(iv)DispatchofPPO

(i) LPC‐cum‐DataSheet(ii) SheetRoll(iii) RMB(AFMSF‐16)Proceedings(iv) RSMB(AFMSF‐17)Proceedings(v) PDAdetails(vi) DetailsofservicepensionPPO(vii) SanctionoftheCompetentAuthority(viii) CopyofDOPartIIorder(ix) AnnexureforBroadBandingcases(x) Format370incaseofinvalidgratuity(xi) Annexure‐IIandAppendix‐IforJointNotification.(xii) IAFY‐1948‐A(xiii) Familydetails(xiv) ApplicationforcommutationofpensioninForm‐340(xv) CopiesofallpreviousPPOsorPPOnumbers.

Note‐1‐Individualshouldbeinvalidedoutofserviceanddisabilityshouldbeeitherattributabletooraggravatedbymilitaryserviceandcertifiedbymedicalboard.2‐RequirementofdocumentsmayvaryasperOM&otherGovt.Circularsdependingonnatureofclaims.

NA


SERVICE STANDARDS



officer

Process


19

PCDA (P) ALLAHABAD

5.GRANTS(PBOR/REVISION)(RevisionofPensionforPBORs)5.1

(A) Notification of Corr. PPO forendorsementofFamilyPensioninrespect of living PBOR Pensioner(Army, Navy, and Air ForcePersonnel) retired prior to01.11.1985.(B)IssueofManualCorr.PPOsforcorrection required in respect ofabovenotifiedPPOs.(C)Issue of Manual Corr. PPO inrespect of ReservistPensioners(Army,Navy,AirForcePersonnel) retired prior to01.11.1985

45Days45Days45Days



(i)On receipt of LPC‐cum ‐ Data ‐ Sheets,these are audited withoriginal pensionrecords as well assupporting documentsprovided alongwithdata sheets. ValidateddataSheetsaresenttoEDP Centre forpunching the same.Aftermakingdataerrorfree, PPOs aregenerated.

(A) ForendorsementofFamilyPension:‐

(i) LPC‐cum‐DataSheetinFormNo‐6(ii) AnnexureIIandIV(induplicate)(iii) Appendix‐I(induplicate)(iv) PhotocopyofallPPOs(v) SheetRoll/KinderRoll(vi) PhotocopyofAFY‐1948‐A(vii) Re‐marriage/secondmarriage/Death/Divorcedocumentrequiredasper

columnVIIIofenclosedAppendix.(B) CorrectioninManualCorr.PPO

(i)CTCcopyofPartIIO.O.forcorrectionrequired(ii)LPC‐cum‐DataSheetonFormNo‐6

(iii)Re‐marriage/secondmarriage/Death/DivorcedocumentrequiredaspercolumnVIIIofenclosedAppendix.(C) ManualCorr.PPOinr/oReservist

(i) LPC‐cum‐Data‐SheetinFormNo‐6(ii) Appendix‐I(induplicate)(iii) AnnexureIIandIV(induplicate)(iv) PhotocopyofallPPOs(v) SheetRoll/KinderRoll(vi) PhotocopyofAFY‐1948‐A(vii) Re‐marriage/secondmarriage/Death/Divorcedocumentrequiredasper

columnVIIIofenclosedAppendix.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime

NA


SERVICE STANDARDS



officer

Process


20

PCDA (P) ALLAHABAD

6.GRANTS(RPCELL)(RevisionofPensionforPBORsforlessthan15YearsofService)6.1

(A) Notification of CorrPPOs/issueofclarification(whereapplicable)forrevisionofServiceelement of DisabilityPension/Special pension/Invalidpension etc in r/o thosepensionerswhohasrenderedlessthan 15 years service under theprovisions of circular no. 430 &501dt.10.03.2010&17.01.2013.(B) Revision ofpension/clarification (whereapplicable) in r/o TA personneland DSC 2nd Pension irrespectiveof Q.S. under the provisions ofcircularno.430&501.

45Days



(i) On receipt ofAnnexure, these areaudited and if found inorder, PPOs are issuedand dispatched to allconcerned.(ii)Incompleteclaimsare returned withobservations for re‐submission.

Annexure‐AorBbyPDAsalongwithBankA/CNoandPDAdetailsofpensioners.


NA

6.2

NotificationofCorrPPOs/issueofclarification(asapplicable)undertheprovisionsofcircularno.478dt.13.02.2012

45Days

OnreceiptofAnnexure,theseareauditedandiffound in order, PPOsare issued anddispatched.

(i)CurrentPDAdetailsalongwithBankA/cNumber.(ii)InabilitycertificatefromPDAandacertificatefromROfortradeofpensioner


NA

6.3

Revisionofpensionundertheprovisionsof6thCPC

45Days


Claimsare audited andsent for punching to

LPC‐Cum‐data‐sheetalongwithoptionformforcommutationfromRO.

Note:‐Inadditiontoabove,documentsrequiredasperorderissuedby

NA


SERVICE STANDARDS



officer

Process


21

PCDA (P) ALLAHABAD


EDP Centre. Aftermakingdataerror free,PPOsaregenerated.

Govt.fromtimetotime.

6.4

Revisionofadditionalpension(Above80Years)

45DaysOn receipt of claimstheseareauditedandiffound in order, PPOsare issued anddispatched.

LPC‐cum‐Data‐Sheet(asprovidedincircularno.408)alongwithoneofthedocumentsmentionedincircularno.417forproofofageofpensionerorkinderrollincaseoffamilypensioners.


NA


SERVICE STANDARDS



officer

Process


22

PCDA (P) ALLAHABAD

7.GRANTS‐2ServicePensionforJCO/NCO/ORsRetiredPriorto01.01.2006(Manual)7.1

Freshnotificationofpension(i)FreshpensioncasesofPBORsretired prior to 01.01.2006 (onlyleftoutcases)(ii) Fresh pension cases of AirForce and Navy personneldischargedpriorto01.11.1985(iii) Cases which cannot beprocessed on computer due totechnicalreasons

45days


Phone.No.

0532‐2421877Extn.689


(i) On receipt ofclaim from concernedRO, these are auditedwith reference toinformation providedin supportingdocuments.(ii) PPOs areissued if found, inorder, otherwisereturned withobservations.

(i) LPC‐Cum‐Data‐Sheet(ii) DischargeRoll(IAFY‐1948‐A)(iii) SheetRoll(iv) MedicalExaminationReport(AFMSF‐18)(v) CommutationapplicationReport(IAFA‐340‐A),ifappliedforcommutation.(vi) Familydetails(vii) Attested,latestjointphotographalongwithspouse(viii) Sanctionofthecompetentauthoritywheresuchasanctionisnecessary

underPensionRegulation(ix) Certificatewhetheradisciplinary/judicialProceedingispendingornot

againsttheindividual.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.

NA


SERVICE STANDARDS



officer

Process


23

PCDA (P) ALLAHABAD

7.2

Revisioncases:(i)RevisioncasesofPPOsnotifiedmanually up to 1988 except PPONo S/10955/1988 toS/47330/1988(ii)Naik revision caseswhohaverendered qualifying service of 15yearsbutlessthan17years.(iii) Counting of Boy Service/ApprenticeService(iv)SenaMedal(v)Ex‐gratiapaymentofRs.600/‐P.M.w.e.f.01/11/97.(vi)DualFamilyPensioncases.(vii) Revision of pension : under10monthRankRule(viii) Service pension revisionclaim of Air Force and Navypersonnelpriorto01/11/1985.

45days


Phone.No.

0532‐2421877Extn.689


(i) Claims areauditedwithreferenceto informationprovided insupportingdocuments.(ii) Draft PPOs areprepared and aftergetting approval, finalPPOsareissued.

LPC‐Cum‐Data‐SheetwithconcernedcolumnsdulyfilledupalongwithcurrentPDAdetails

.


NA

7.3

Re‐authorizationofHKSRA(HongkongandSingapore,RoyalArtillery)pension

45days

ReauthorizingoflumsumamountasperpaymentauthorityissuedbyDBSVetransGlasgow(UK)throughpaymentauthority

PaymentauthorityissuedbyDBSVetransGlasgow(UK)

NA


SERVICE STANDARDS



officer

Process


24

PCDA (P) ALLAHABAD

Grants‐4FamilyPensiontoPBORs)8.1

(A) Grant of LFP & Ex‐Gratiapayment to the families ofPBORs(BattleCasualty)(B) Grant of SFP/OFP& Ex‐Gratiato the families of PBORs(PhysicalCasualty)(C)GrantoffamilypensiontothePBORs

10days30days45days


Tel.No.0532‐2421880‐ExtNo.689


On receipt of claimfrom RO, claims areaudited and if found inorder, PPO is issued,otherwiseitisreturnedwithobservations.

ForAandB,followingdocumentsarerequired:‐

(i)LPC‐cum‐Data‐Sheet(ii)DeathCertificate/IAFA‐393Part‐I&II(iii)AFMSF‐81i.e.reportofOCunitandmedicalofficer(iv)CopyofinjuryreportonIAFY‐2006(v)Proceedingofcourtofinquiry(vi)Copyofpostmortemreportorpoliceinquiryreport(vii)Part‐IIofficeordernotifyingcasualty(viii)Nominationfordeathgratuity(ix)NominationforLFP/SFP(x)AFMSF‐93Part‐II(xi)ConfirmationofDGAFMSregardingattributability,whererequired(xii)FIR,wherevernecessaryForC,followingdocumentsarerequired:‐

(i)LPC‐cum‐Data‐Sheet(ii)Applicationofclaimant(iii)Deathcertificate(iv)LifetimearrearcertificatefromPDA(v)FamilyDetailsinFormat‐H(vi)SheetRoll(vii)Delayexplanation,ifany.


NA


SERVICE STANDARDS



officer

Process


25

PCDA (P) ALLAHABAD

9.GRANTS/PPOSECTION(IssueofDuplicatePPO)9.1

Issue of duplicate PPO in r/oPBORs

45days


Tel.No.0532‐2421880‐ExtNo.689


On receipt of losscertificates / NonPayment CertificatefromthePDA,duplicatecopies of the PPOs areissued and dispatchedtoconcernedPDA.

Losscertificate/NonPaymentCertificate(NPC)issuedfromPDAanddeclarationfromPensionerfornonpayment.

NA


SERVICE STANDARDS



officer

Process


26

PCDA (P) ALLAHABAD

10.AdminSection10.1

It covers general administrationandrelatedworks.Majorareasofwork includes confirmation,promotion, resignation, grant ofMACP, maintenance of APAR,issue of Part II Office Order,Transfer/Posting, discipline,Confidential Reports PensionClaims, issue of NOC andrendition of various reports toHQrs office. To dealwith variouspersonal matters includingwelfareinr/oOfficersandstaffofPCDA(P) Allahabad i.e kinds ofleave, maintenance of servicebook and personal files, medicalfacilitiesetc.It isalsoresponsiblefor duty allowances & officesecurity and care of officebuildings, furniture, type writers& other machines, diarisation &proper distribution of differenttypes of letters. Further it is alsoresponsibleforpreparationofpaybills, issue of advances andofficecontingecy and miscellaneousexpenditure. Custody,disbursement and accounting ofcash,preparationofbudgetetc.

According tothe type ofwork andgenerallycompletedwithin 30days.

Smt.NavpreetKaurIDAS,Dy.CDATel.No.0532‐2421880‐ExtNo.236


The works are ofdifferent types.Accordingly, theprocedures dealingwiththemaredifferentand varies in number.Clients are howeverfamiliar with the laiddownprocedures.

On receipt of completed claims in all respect, same are submitted to competentauthority and after getting approval/sanction, necessary payments are issued infavour of claimants through cash/cheque/electronic money transfer to theiraccounts.

Asapplicable.


SERVICE STANDARDS



officer

Process


27

PCDA (P) ALLAHABAD

11.AUDITSECTION

11.1Complaints(Alltypes)

60daysmaximum

ShriAbhishekSinghIDAS,Dy.CDATelNo.0532‐2423489Email‐cda‐[email protected]

On receipt ofcomplaints, these arediarisedandforwardedto concerned operativesections/groups fornecessary action.Necessary actionsinvolved in complaintsaretakenbyconcernedgroups underintimation to allconcerned.

(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) AddressofApplicant


NA

11.2

(i)LegalNotice

30days

(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) AddressofApplicant


NA

(ii)WP/OA

30days

(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) CopyofW.P./O.A./T.A.


NA

(iii)Judgement/Contempt

30days

(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) CopyofJudgement


NA

11.3

RTI

30days

Sameasabove

(i)CopyofPPOorPPOdetails(ii)PDADetails

NA

11.4

LTA/ArrearofPension

60days

Sameasabove

(i)CopyofPPOorPPOdetails(ii)PDADetails

NA


SERVICE STANDARDS



officer

Process


28

PCDA (P) ALLAHABAD

(iii)CompletedIAF(CDA)651/652(iv)CalculationSheet(v)Reasonfornon‐withdrawalofpension(vi)LastPaymentCertificateofPension.(vii)Non‐convictionCertificate.(viii)Re‐employmentCertificate(viii) Affidavit


CITIZENS’/CLIENTS’ CHARTER

A

PCDA (P) Allahabad

(A) ComplaintspertainingtoPensionSanction:‐I‐ Complaintsrelatingtoissuesuptoinitiationandtillforwardingofpensionclaims:AgenciesforlodgingcomplaintsarePCDA(O)/AHQforArmyOfficers;RecordOfficesforPBORs;

HeadsofofficesforCiviliansII‐ ComplaintsrelatingtoissuesafterreceiptofPensionClaimsinPCDA(P):ComplaintstobelodgedwithPCDA(P)Allahabad

(B) Complaintsrelatingtopaymentofpensioni.e.underpayment,overpaymentornon‐paymentofpensionafterissueofPensionPaymentOrder(PPO)canbelodgedwiththefollowingagenciesafterhavingfirsttakenuptheissuewithpensiondisbursingagencyfromwherepensionerisdrawingpension:

PensionDisbursingAgencyfromwherethepensionisbeingdrawnfrom AgencyforcomplaintTreasury/PAO DirectorofTreasuryofthatState/TreasuryOfficer

PublicSectorBank CentralPensionProcessingCentre(CPPC)/RegionalOfficeofPSBconcerned/Managerofthebankbranch

DPDO CDA(PD)MeerutforNorthernDPDOsandCDA‐ChennaiforSouthernDPDOs

(C) ThroughPensionAdalats

ThepensionerscansendtheirgrievancetothenominatedDefencePensionAdalatOfficer,OfficeofthePr.CDA(P),Allahabad‐211014.,wheretheAdalatsareconductedbyPCDA(P)Allahabadinacalendaryear.PensionAdalatsareheldatdifferentplacesacrosscountrybyPCDA(P)Allahabad.PensionerscanaccesstheinformationaboutdateandvenueofDefencePensionAdalatfromthePCDA(P)PensionWebsite(www.pcdapension.nic.in)

Grievance Redressal Mechanism


B

PCDA (P) Allahabad

(D) ByContactingPCDA(P)PensionCallCentre:_

Bycallingtoll‐freeNo.18001805321

(E) AtPCDA(P)AllahabadReceptionCentre

PensionercanvisitthePCDA(P)Allahabadoffice.TheyshouldreportattheReceptionCentreoftheofficeandlodgetheirgrievance.

(F) ThroughtheWebsite

Thegrievancecanalsobelodgedon‐lineonthefollowinglink:(www.pcdapension.nic.in)

(G) ByE‐Mail

Pensionercanlodgetheircomplaintsthroughe‐mail.PCDA(P)Allahabade‐mailforlodgingcomplaintis:cda‐albd.nic.in


C

PCDA (P) Allahabad

Incaseofnon‐complianceoftheservicestandards,theservicerecipients/stakeholderscancontactthefollowingPublicGrievanceOfficer:‐

TheaddressofPGOisasunder:ShriSushilKumarSingh,IDAS,Addl.CDA(P)PublicGrievanceOfficer(PGO)OfficeofthePr.CDA(Pensions),DraupadiGhat,Allahabad‐211014PhoneNo.(PBX)‐0532‐2622618,2622698,Directphoneno.‐2420210

Nexthigherlevelforraisingtheissues:(A) ForPensionsanctionrelatedmatters:‐

ShriAkhileshKumar,IDAS,CDA(P)OfficeofthePr.CDA(Pensions),DraupadiGhat,Allahabad–211014

(B) ForPensiondisbursementrelatedmatters:‐ShriVishvajitSahay,IDAS,PCDA(P)DraupadiGhat,Allahabad–211014

Escalation of Grievance


D

PCDA (P) Allahabad

SlNo Stakeholders1. CommissionedOfficersoftheIndianArmy2. UnitsandformationsoftheIndianArmy3. ArmyHeadquarters4. Defence(Army)Pensioners5. DefenceCivilians(includingDAD,GREF,CoastGuard,MNS(Local),MES,Factories,AirForce&Navyetc.)6. PCDA(O)Pune7. RecordOffices8. HeadsoftheOfficesforDefenceCivilians9. PensionDisbursingAgencies

ListofStakeholders


E

PCDA (P) Allahabad

(i) TimelySubmissionofPensionClaims:Application forgrantofpension/gratuity/commutation/revisionshouldbesubmitted toHeadofOffice/ROconcerned.For timelyreceiptofpensionpaymentordersthroughHO/ROsatPensiondisbursingagenciesend,completedpensionclaimsalongwithsupportingdocumentsshouldbesubmittedwellinadvance.NameintheBankAccountinwhichPensionamountistobecreditedshouldbeexactlyidenticalwiththenametobementionedinthePensionclaim,whichwillbementionedinthePPO.

(ii) CheckthePPO:Onreceiptofanintimationmemorelatingtonotificationofpensionaryawards/copyofPPO,pensionershouldgenerallycheckthePPO.(iii) CorrectionsrequiredinPPO:IfpensionerfeelsthatsomecorrectionisrequiredinhisPPO,heshouldcontacthisRO/HeadofOffice/PensionDisbursingAgency(PDA)fortaking

upthematterwithPrincipalControllerofDefenceAccounts(Pensions),Allahabad.(iv) Incaseofanychangeinresidentialaddress,pensionershouldsendintimationtohisPensionDisbursementAgency(PDA)/HeadoftheOffices(HOO)/RecordOffices(RO).(v) Annual identification:ForAnnualidentificationpensionershouldappearbeforehisPDA/submitLifeCertificateinNovembereveryyearortakeadvantageoftheAadharbound

BiometricIdentificationSystembyusingthefacilityofGovt.OfficialWebsite‐geevanpraman.gov.in.(vi) LossofPPO:WheretheP.P.O.(PensionPaymentOrder)notifyingpensionaryawardhasbeenlost,pensionershouldmakearequesttohisP.D.A.tofurnishaLossCertificatetothe

P.C.D.A.(P)toobtainaduplicatecopyofP.P.O.(vii) Intheeventofconvictionbyacourtoflaw,fullfactsofthecaseshouldbereportedimmediatelytothePDA/P.C.D.A.(P).(viii) ReferencestoPCDA(P)Office:IfpensionerdesirestomakeareferencetotheofficeofPCDA(P),Allahabadonanyissue,heshouldquotehisPPONo,(underwhichhisPPO

wasoriginallysanctionedandalsolatestCorrigendumPPOnumbers)apartfromotherdetailspertaininghiscorrespondenceaddress,telephone,emailid,ifavailable,andPDAdetails.(ix) Forrestorationofcommutedportionofpensionafter15years,fromthedateofreceiptofcommutedvalueofpension,pleaseapplytothePDAintheprescribedform.

PDAisresponsibleforrestoringthecommutedportiondirectly.

ExpectationfromPensioner


F

PCDA (P) Allahabad

TheCitizenCharterhasbeenformulatedtoservetheClientseffectivelyandefficiently.Constantfeedback/suggestionsfromtherecipients/stakeholders regarding services delivered aremostwelcome as thiswould enable us to improve the service deliverymechanismandmakeusmoreresponsivetoyourneeds.Feedback/suggestionsontheChartercanbesentto:‐

CONCLUSION

Shri Sushil Kumar Singh, IDAS, Addl.CDA O/o the PCDA (P) Draupadi Ghat

Allahabad‐211014


G

PCDA (P) Allahabad

Abbreviations StandsFor Abbreviations StandsFor

AF AirForce JCOs JuniorCommissionedOfficersAMA AuthorizedMedicalAuthority LPC LastPayCertificateAFCAO AirForceCentralAccountsOffice MES MilitaryEngineeringServicesAG AdjutantGeneral NOK NextofKinA/C AccountsSection OFP OrdinaryFamilyPensionBRTF BorderRoadTaskForce ORs OtherRanksCPC CentralPayCommission PPO PensionPaymentOrderCDA ControllerofDefenceAccounts PSNo. PensionSerialNumberDCRG DeathCum‐RetirementGratuity PBOR PersonnelBelowOfficerRankDPDO DefencePensionDisbursingOfficer PGO PensionGrievanceOfficerDAD DefenceAccountsDepartment PSA PensionSanctioningAuthorityGO GroupOfficer PCDA PrincipalControllerofDefenceAccountsGREF GeneralReserveEngineeringForce PDA PensionDisbursingAuthorityHOO HeadofOffice SAO SeniorAccountsOfficerICO IndianCommissionedOfficer SFP SpecialFamilyPension

Abbreviations Used


H

PCDA (P) Allahabad

1. ShriVivekBUmap,IDAS,AddlCDA …………………Chairman

2. ShriRankajPrakashSingh,IDAS,ACDA …………………Member

3. ShriAshishSen,Sr.AO …………………Member

4. ShriSCSaroj,AO …………………Member

Composition of the Task Force for Framing of Citizens’/Clients’ Charter of PCDA (P)

client1client2client3client4