Citizen’ ter TABLE OF CONTENTSbicol.da.gov.ph/rfo5newweb/wp-content/uploads/2018/... · Banner Programs Rice Program 18 Corn Program 18 High Value Crops Development Program 19 Livestock

Citizen’s Charter

DA RFO 5 Citizen’s Charter DA RFO 5 Citizen’s Charter

FOREWORD

Since the maiden publication in 2009 of the DA Bicol Citizens Charter, it has undergone revisions in consonance with the change in policy directions, thrusts and priorities of the department under the administration of Agriculture Secretary Emmanuel F. Piñol. However, printing/publication of the revised edition has been deferred while awaiting the approval of the agency-wide rationalization plan embodied in Executive Order 366. This Rationalization Plan directs a strategic review of the operations and organizations of the executive branch. Changes in the organizational structures and functions were necessary so that the agency could focus its efforts on its core government functions and institute reforms that would transform the bureaucracy into an efficient and result-oriented organization. With the Rationalization Plan already approved and fully operationalized in 2017, the publication of the 4th edition of this DA-5 Citizen’s Charter this year is timely and necessary as it will shed light on the current core functions, thrusts and directions of the DA within the context of the approved Rationalization Plan. This charter which will also be distributed and posted in conspicuous places including the website will serve as a channel or platform for disseminating to the DA clients and the public various programs, projects and services of our agency and will guide them on how to avail these services. This will also ensure transparency in the delivery of services.

What are embodied in this charter are not only the services, pledges of each operating unit and individual personnel of the DA but the commitment of each and every DA employee to deliver and render the highest quality of service at the shortest possible time and in the most transparent manner.

TABLE OF CONTENTS PagePart I - AbouT The MAnuAl Introduction 5 How to Use this GuideBook 6 Location Map 9 DA Site Map 10 Vision Statement of the DA 12 Banner Programs Rice Program 18 Corn Program 18 High Value Crops Development Program 19 Livestock Program 19 Organic Agriculture Program 20 Part II - FRonTlIne SeRvIceS 21

ReGISTRATIon AnD lIcenSInG 22 Issuance of Certifications 23 Issuance of Registration Certificate for Animal Feed Establishments - Mixed Feed Manufacturer, Trader, Feed Ingredients Manufacturer/Supplier, Non-Commercial Mixed Feed Manufacturer, Importer/Indentor, Retailer and Distributor/Dealer 25 Endorsement of New Certificate of Feed Product Registration and Approval of Renewal 29 Endorsement of New Brand Name Clearance and Approval of Renewal 31 Endorsement of New License to Operate for Veterinary Drug and Product Establishments and Approval of Renewal 33 Endorsement of New License to Operate for Animal Facilities and Approval of Renewal 36 Registration of Livestock/Poultry/By-Products Handlers and accreditation of Livestock Transport Carriers 40

AGRI-InFRASTRucTuRe AnD PoSThARveST FAcIlITIeS 42 Provision of Machinery and Equipment (Production - Postharvest) 43 Provision of Small Scale Irrigation Projects (SSIPS) 44 Provision of Solar Powered Irrigation System (SPIS) 45 Provision of Postharvest Facilities 47 Provision of Trainings on Proper Handling, Care and Maintenance of All Machineries and Equipment 49 Assistance on Drilling for Shallow Tube Wells 60 Validation of Farm-to-Market Road for Funding 61 Assistance on the Acquisition of Machinery and Postharvest Facilities 62

elenA b. De loS SAnToS, Ph. D. Regional Executive Director

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Citizen’s Charter


PRovISIon oF TechnIcAl ASSISTAnce A. cRoPS 64 Provision of Quality Seeds and Planting Materials 64 Provision of Technical Assistance on Plant Propagation 85 Conduct of Demonstration on Asexual Propagation 86 Plant Nursery Accreditation 87 Plant Pest Diagnostic & Pest Damage Appraisal 89 Provision of Bio-control Agents 90 Provision of Compost Fungus Activator (CFA) 91b. lIveSTocK Provision of Quality Breeder Stocks and Semen 95 Provision of Artificial Insemination Services 102 Provision of Technical Assistance on Biogas Installation 105 c. oTheR TechnIcAl ASSISTAnce Provision of Food Laboratory & Product Dev’t. Services 107 Provision of Technical Assistance and Laboratory Services on Meat Processing and Preservation 108 Provision of Laboratory Services for Meat Processing 110 Availment of Training Center, Dormitories, Farmers’ Hall, Postharvest Facilities, and other Station Facilities 112 Provision of IEC Materials 115 Library Services 116lAboRAToRY SeRvIceS A. AnIMAlS Feed Laboratory Analysis 119 Water Analysis 122 CARD Agglutination Test (CAT) for Trypanosome 124 Gross Pathology (Necropsy) 125 Rapid Plate Test (RPT) Brucella, Pullorum & Mycoplasma 127 Parasitology: Fecalysis 129 Examination of Rabies Sample for Fat (Flourescent Antibody Test) 130 Bacteriology: Simple Bacterial Isolation 131 Hemmagglutination- Hemagglutination Inhibition (HA-HI) for Newcastle Disease 133b. PlAnTS Diagnosis of Diseased Plants, Identification of Insect Pests and Recommendation of Control Measures 135 c. cheMIcAl Chemical/Physical Analysis of Soil, Water and Plant Tissue Samples 137

lAnD conveRSIon AnD ReclASSIFIcATIon 141 Part III - PeRFoRMAnce PleDGe 143 Part IV - FeeDbAcK AnD ReDReSS MechAnISM Customer Feedback Form 144 Part V - DIRecToRY oF oFFIcIAlS 147

PageTABLE OF CONTENTSINTRODUCTION

The Department of Agriculture is the principal agency of the Philippine government responsible for the promotion of agricultural development and growth through increased productivity.

By virtue of PD 461, in June 1978, the Ministry of Agriculture then established 12 regional offices each headed by a Regional Director. Among this is Regional Office No. 5 covering the entire Bicol Region with office at Panganiban Avenue, Naga City then later transferred to the former regional office of the Bureau of Plant Industry at San Agustin, Pili, Camarines Sur. In May 1980, under EO 595, the Bureau of Cooperatives Development under the Ministry of Local Government and Community Development was transferred to the Ministry of Agriculture. On June 30, 1984, under EO 967, the Ministry of Agriculture was renamed Ministry of Agriculture and Food. The Bureau of Fisheries and Aquatic Resources was transferred from the Ministry of Natural Resources, converted into a staff bureau and placed under the supervision and control of MAF.

The reorganization of the Department of Agriculture was contained in EO 116 signed by President Corazon C. Aquino on January 30, 1987. The EO mandated the DA to promote agricultural development by providing the policy framework, public investments and support services needed for domestic and export-oriented business enterprises. The Livelihood Enhancement for Agricultural Development (LEAD) Program was launched in 1988 to speed up farmers’ organizations access to financing, management expertise, and marketing. Agriculture and Fishery Councils (AFCs) were set up at the sectoral, regional, provincial and municipal levels, involving farmers, fishers, traders, rural bankers, and agribusiness entrepreneurs to provide inputs on major programs and policy decisions and help plan and monitor DA projects.

With the passage of R.A. 7160, otherwise known as the Local Government Code of 1991 the extension function, responsibilities and concerned personnel of the DA were devolved to the respective Local Government Units and the Regional Offices have been renamed to Regional Field Units, thus, the DA RFU V.

With the approval of the Rationalization Plan of Department of Agriculture in July 10, 2013, the DA RFU 5 was renamed as Department of Agriculture Regional Field Office 5 (DA RFO 5).

Introduction

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Citizen’s Charter


HOW TO USE THIS GUIDE BOOK

This Citizen’s Charter offers you a quick and easy way to avail of the services of the Department of Agriculture.

First, you will find the location and site map of DA regional office in Bicol to help you locate our different offices and facilities easily. To help you find the service you are looking for, you can go to the Table of contents. It enumerates all the frontline services of the DA. Frontline Services are divided into nine (9) simplified categories:

Registration and licensing - Covers the services pertaining to certification, license and permits for the manufacture of animal feeds and veterinary drugs as well as operation of animal facilities and veterinary drugs and products establishments.

Agri-Infrastructure and Postharvest Facilities - Tells you how to avail of the production and postharvest equipment provided by the DA to qualified individual farmers, irrigator’s associations or cooperatives. Among these are mechanical dryers, threshers, and shellers.

Provision of Technical Assistance on crops, livestock and other Agricultural Services - Covers various assistance extended to our clients such as provision of planting materials, vegetable seeds, and breeder stocks; provision of compost fungus activator and bio-control agents for rice, corn and high value commercial crops; plant pest and disease diagnosis and services provided by the training centers and dormitories of DA.

laboratory Services - Flip these pages if you have soil, water, plant tissue sample, or insect pests you want to analyze. You can also find the services related to livestock upgrading, diagnosis of animal diseases and parasites through the use of laboratory diagnostic procedures.

Land Use Conversion/Reclassification - This service is very important for those land owners who want to convert their agricultural land for residential or commercial use.

Each service featured is briefly discussed in this Citizen’s Charter. It also provides step by step instructions on how to avail of the service, the approximate time it will take you to complete each procedure and name of the person whom you can approach.

Redress mechanism, DA employees’ performance pledge and directory of key officials will be found in the last part of this book.

We hope that this book will help fast track the delivery of agricultural services to you - our clientele, to whom all our efforts are intended for.

HOW TO USE THIS GUIDE BOOK

How to Use this Guide BookHow to Use this Guide Book

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Citizen’s Charter


Name of the frontline service

Step-by-step procedure to

be taken by the client and the

service provider (DA RFU 5 per-

sonnel)

Forms requiredin availing the

service

The estimated duration of every step

The personnel respon-sible for the delivery of

the service

Issuance of Certifications

Schedule of availability of the service: Monday to Friday8:00 am - 5:00 pm without noon break

These certifications attest authoritatively that the field manufacturer/ trader/ distributor/ dealer/ retailer/ supplier in question is registered at the Regulatory Division and/or Bureau of Animal Industry.

What are the requirements:

Duration: 1 hour

Accomplished Customer Action Sheet (CAS Form 2) or letter request

How to avail of the service:

Step Applicant/Client

Service Provider/Activities

Duration of Activity(under normal

circum-stances)

Person InCharge

Fees Form

1 Accomplish Customer action Sheet/ Sub-mit written request

Receive and evalu-ate accomplished form

3 minutes Officer-of the-Day

CAS #2

Schedule of availability of the service:

Any requesting party as it pertains to his personal or company records

Brief description of the frontline service

DA Location MapHow to Use this Guide Book

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Citizen’s Charter


DA Site Map

N NORTH

TO: NAGA

TO: LEGAZPI CITY

329

2

29

11

35

26 28

33

DA-RFU 5 COMPOUNDSan Agustin Pili, Camarines Sur

to palayamanan

Scale: nts

LEGEND:

21

12

31

36

13

20

REPUBLIC OF THE PHILIPPINES

DEPARTMENT OF AGRICULTUREREGIONAL FIELD UNIT NO.5

SAN AGUSTIN.PILI CAMARINES SUR.

PRIVATE

PROPE

RTY

GUARD HOUSE (1ST GATE)

PRIVATE PROPERTY

1

GREENHOUSE

PROPOSED SITE OF ILD BUILDING

3

4

15

810

NEWLY CONSTRUCTED:

ADMIN BUILDING

OPERATIONS BUILDING

DELI SHOP

NSQCS BUILDING

PROPOSED:PMED-AMAD BUILDING

EXISTING BUILDING:

RESEARCH BUILDING

TISSUE CULTURE BLDG.

MOTORPOOL BUILDING

ILD BUILDING

14

17

19

18

22 23

25

3027

PAL BUILDING

MULTI-PURPOSE COVEREDCOURT2 UNITS- MACHINERY SHED

CACAO PROCESSING

GAD BUILDING

GUARD HOUSE(2ND GATE)

RTCC BUILDING

COCO WATER BUILDING

FOOD LABORATORYBLDG.

LANUZA HALL

GUESTHOUSE

EMPLOYEES COTTAGE

RIARS TRAINING CENTER

24

34

DA DORMITORY

16

BUILDING A

BUILDING B

BUILDING C

2 UNITS 360 SQ.MWAREHOUSE

RICE PROCESSING

FARMERS HALL

56

7

PROPERTY OFFICE

GENERAL SERVICESSECTION

OLD AMAD BUILDING (BAC)

SHOWROOM (AMAD BLDG.)

PMED BUILDING

RCPC BUILDING

CBES MACHINERY SHED

REGULATORY BUILDING

RAED BUILDING

SEED STORAGE

OPERATIONS BLDG.(3RD FLOOR)

ADMIN OPEN AREAEXTENSION OF RIARS

EXTENSION OF DORM

PLANT GENETICRESOURCES BUILDING

VCO BUILDING

21

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Citizen’s Charter


Program Strategies

12 13

Mission: AVAILABLE AND AFFORDABLE FOOD

• To make food available, farmers and fisherfolk must produce enough for 105 million Filipinos in a country with a population growth of 1.72% every year.

• To make food affordable, the cost of production must be brought down while the income earning capacity of the people must be raised.

by Department of Agriculture Secretary EMMANUEL “Manny” F. PIÑOL

MISSION

VISION

The Department of Agriculture in Region 5, in partnership with LGUs, other NGAs and stakeholders is responsible for the promotion of agricultural development, economic growth and environmental sustainability. Thus, it shall promote the policy framework supportive to the principles and action agenda necessary to make agriculture and agri-based enterprises profitable and competitive and help spread the benefits of development to the poor, particularly in the rural areas.

To empower farmers, fisherfolks as agribusiness entrepreneurs attaining competitive income; producing affordable, accessible, safe and nutritious food for all, while promoting social justice and environmental sustainability.

A competitive, sustainable and technologically-based agriculture and fishery sector, driven by productive and progressive farmers and fisherfolk, supported by efficient value chains and well integrated in the domestic and international markets, contributing to inclusive growth and poverty reduction.

MANDATE

Vision Mission Mandate

Citizen’s Charter


Program Strategies

14 15

FORMULA: First things first

To achieve food sufficiency and maximum productivity, the Department of Agriculture must undertake the implementation of the basic foundations of a sound agriculture and fisheries program with the following steps:

Step 1: A National Color-Coded Agriculture and Fisheries Map;

Step 2: A National Food Consumption Quantification Study;

Step 3: An institutional restructuring and paradigm resetting for the Department of Agriculture and its officials and employees

Step 4: An intensive technology updating and sharing, modernization and mechanization program;

Step 5: An easy access financing program for farmers, fishermen and agriculture and fisheries stakeholders;

Step 6: A strategic and effective post-harvest, storage and processing facility;

Step 7: A government-initiated and supported aggressive marketing campaign especially for high-value crops in foreign markets;

Back to the Basic

• The country’s agriculture and fisheries program must go back to the basic – Produce Food and Address Poverty.

• The programs of DA will focus in two areas: -Staple Food Commodities to ensure food security; -High Value Crops to generate jobs and foreign earnings.

• What do Filipinos need? -On top of the list would be rice, corn, chicken, meat, milk and dairy products, fish and marine products and fruits, especially bananas.

•What products could be grown and raised in the Philippines which are in demand in the local and foreign markets? -Coconut is No. 1 and then there is cavendish and lacatan banana, pineapple, cacao, coffee, rubber, oil palm, abaca, shrimps, fish and marine products, seaweeds, organically grown rice and vegetables, pork, halal chicken, spices, essential oils and tropical fruits.

Citizen’s Charter


16 17

Banner Programs

bAnneR PRoGRAMS

Program Strategies

Step 8: A coordinated program with other agencies of government to ensure the protection and preservation of water sources, especially watershed;

Step 9: A relentless campaign for the enforcement of agricultural and fisheries laws, especially on land conversion and illegal fishing;

Step 10: Re-introduction of basic agriculture in the primary and elementary grades of the Philippine schools system with emphasis on the value of the land, water and seas and the maximum but prudent utilization of these resources.

HIGH VALUE CROPS

• Coconut Productivity and Rehabilitation Agenda (COPRA) aims to cover 600,000 hectares over the next six years would include the development of under-the-coconut crops like Cacao, Coffee, Abaca, Black Pepper and even the Señorita Pineapple.

• boost and support a new agri industry, fruit wine production using tropical fruits as materials

• take an active role in the promotions and marketing of these products in traditional and new markets abroad

REPRINTED from Sec. Manny F. Piñol’s powerpointpresentation during his visit to DA RFO 5 on July 12, 2016.

Under the Office of the Regional Technical Director for Operations and Extension are the four (4) banner programs of the Department of Agriculture:

• Rice Program •CornandCassavaProgram •HighValueCropsDevelopmentProgram

While under the Agribusiness and Marketing Assis-tance Division (AMAD) is the:

• OrganicAgricultureProgram

Citizen’s Charter


Banner Programs Banner Programs

18 19

hIGh vAlue cRoPS DeveloPMenT PRoGRAM

The High Value Commercial Crops Program provides the directions and framework for harmonizing local initiatives in the production of high value commercial crops. It offers an alternative profitable opportunities to smallholders and lend well to value adding activities and marketing agreements or joint ventures with users or processors. Priority crops for the region include pili, queen pineapple, mango, banana, root crops, and selective vegetables.

RIce PRoGRAM The Rice Program is one of the banner components of the Department of Agriculture mainly concerned in rice farming and uplifting the lives of Filipino farmers. The National Rice Program integrates government initiatives and interventions for the agriculture sector, namely: food security

and self-sufficiency, sustainable resource management, support services from farm to table, and broad-based local partnerships. It focuses on longer-term investments and has the following objectives:engage farmers associations / irrigators associations, LGUs and the private sector proactively; encourage the production and consumption of other food staples and provide specific interventions (technologies and services) to rice farmers to increase rice productivity such as: frontload investments in irrigation, postharvest facilities and mechanization.

lIveSTocK & PoulTRY DeveloPMenTPRoGRAM

The Livestock Program focuses on conservation and improvement of genetic materials; disease prevention, control, and eradication; explore and promote alternative nutrition technologies and pursue possible export opportunities.

coRn PRoGRAM The Corn Program focuses on

the productivity of Farm Clusters in major corn producing provinces/ areas in Bicol Region to achieve self-sufficiency in feed crops (yellow corn and cassava); to sustain the growing demand of the livestock and poultry

sub-sectors and help stabilize prices in our local market. Likewise, the Corn program also promotes the production and consumption of white corn as staple and to ensure steady supply of white corn grains and expand the market for high quality white corn grits to help ease the pressure on rice demand. With the continuous promotion of productivity-enhancing and cost-reducing measures/technologies to aid corn farmers gain better income thru establishment of adaptation technologies using improved corn varieties (High Yielding OPVs and Hybrids) and state-of-the-art Post-harvest Facilities (PHFs); and mitigating measures such as adoption of organic-based agriculture to help strengthen resiliency and coping capacity of our corn farmers.

Citizen’s Charter


FRonTlIneSeRvIceS

Frontline Services

20 21

oRGAnIc AGRIculTuRePRoGRAM

The Organic Agriculture Program aims to develop the organic agriculture sector and help Bicolano farmer-entrepreneurs synergize agricultural progress with protection of health and sustainable use of natural resoures while addressing issues on food seccurity and improved farm income.

Citizen’s Charter


Registrationand

licensing

Issuance of Certifications


Who may avail of the service:

The following may be allowed access to Regulatory Division’s records: 1. Any requesting party as it pertains to his personal or company records 2. The head of the agency or his representative requesting information on an individual record or entity 3. Courts and administrative bodies exercising quasi- judicial and/or investigative functions by means of compulsory process of subpoena duces ticum and aid to the administration or resolutions of pending cases 4. And other officials or entities duly authorized by component authorities.

For more information, please contact:

ROSITA M. IMPERIAL, Chief, Regulatory DivisionTel/Fax No. (054) 4777-146

These certifications attest authoritatively that the field manufacturer/ trader/ distributor/ dealer/ retailer/ supplier in question is registered at the Regulatory Division and/or Bureau of Animal Industry.

Registration and Licensing Services are offered by the Regulatory Division. It’s office is situated at the Regulatory Building (at the back of CBES building).


Duration: 1 hourAccomplished Customer Action Sheet (CAS Form 2) or letter request





circum-stances)

Person InCharge

Fees Form

1 Accomplish Customer action Sheet/ Sub-mit written request

Receive and evalu-ate accomplished form

3 minutes Officer-of the-Day

CAS #2

Registration and LicensingRegistration and Licensing

22 23

Citizen’s Charter






circum-stances)

Person InCharge

Fees Form

2 Wait while the requested documents are being retrieved

Retrieve and verify the requested re-cords, issue charge slip and advice client to pay corresponding fee if records are available.If client has no record or not updated, advise to register and submit completed applica-tion requirements. Issue collection slip.

10 minutes APDU head

AFSD BAI Form 1, 2

3Pay to the Cashier

Issue Official ReceiptDraft the requested certification

3 minutes

15 minutes

Cashier

APDU head

P100.

4 Present Official Receipt

Record Official Receipt Number

2 minutes APDU head

5 Wait while the certificate is being processed

Accomplished certification to be initialled by Action Officer, Chief of the Regulatory Division & RTD

5 mintes APDU head

Rosita Imperial Chief, Regulatory Division

Dr. Edgar MadridRTD for Research andRegulations

6 Wait while the certificate is being processed

Certification to be signed by the Re-gional Executive Director (RED) or Officer-In-Charge and affixed with DA seal at ORD.

5 minutes APDU head

Dr. Elena de los SantosRED

7 Receive certification

Issue signed certi-fication

2 minutes APDU head

END OF TRANSACTION

Issuance of Registration Certificate for Animal Feed Establishments - Mixed Feed Manufacturer, Trader,

Feed Ingredients Manufacturer/Supplier, non-Commercial Mixed Feed Manufacturer, Importer/

Indentor, Retailer and Distributor/Dealer




Organizations, associations, corporation, cooperatives, partnerships and individuals desiring to engage in the abovementioned activity/business

General Requirements:A) FOR COMMERCIAL MIXED-FEED/FEED INGREDIENT MANUFACTURER

1. Application Form (Revised AFSD Form No. 1)2. Photocopy of Business Name Registration Certificate from the Department of Trade and Industry (DTI)3. For Corporations only: Photocopy of Company’s Registration and Articles of Incorporation with the Securities and Exchange Commission (SEC);4. For Cooperatives only: Photocopy of Registration with the Cooperative Development Authority (CDA);5. Photocopy of Environmental Compliance Certificate (ECC) from the Environmental Management Bureau (EMB) and Permit to Operate (PTO) from the Department of Environment and Natural Resources (DENR) in the locality. 6. Photocopy of Business/Mayor’s Permit for the current year;7. Copy of the plant lay-out;8. Latest Picture of the feed plant with the owner or authorized representative: One taken outside and one taken inside the feed plant; 9. If a Toll Manufacturer or Trader, Copy of Memorandum of Agreement between the concerned Parties;10. If the manufacturer will contract the services of an independent quality control laboratory; Copy of Memorandum of Agreement between the manufacturer and laboratory Owner/Manager and photocopy of laboratory Recognition Certificate issued by BAI;11. Plant Site and Facility Inspection and Evaluation Report.12. Proof of Payment of Registration Fee:

a. less than 25.0 MT - P 450.00b. 25.1 to 50.0 MT - 540.00c. 50.1 to 100 MT - 630.00d. More than 100 MT - 720.00

13. Certificate of attendance to seminar on techno updates on registration offeed establishment


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Citizen’s Charter


B. NON-COMMERCIAL MIXED-FEED MANUFACTURER1. Application Form (Revised AFSD Form No. 1)2. Photocopy of Business Name Registration Certificate from DTI; 3. Photocopy of Mayor’s Permit for the Current Year; 4. Affidavit of licensed Veterinarian/ Nutritionist; 5. PTO and ECC from DENR;6. Proof of Payment of Registration Fee - P 180.00;7. Affidavit of Animal Population in the Farm;8. Farm Inspection and Evaluation Report.

9. Certificate of attendance to seminar on techno updates on registration offeed establishment

C. IMPORTER/INDENTOR1. Application Form (Revised AFSD Form No. 1)2. Photocopy of Business Name Registration Certificate from the Department of Trade and Industry (DTI);3. Photocopy of Mayor’s Permit for the Current Year;

4. For Corporation: Photocopy of SEC Registration and Articles of Incorporation 5. For Cooperative: Photocopy of CDA Registration 6. Distribution Agreement with the foreign supplier 7. Site and facility inspection and evaluation report 8. Proof of payment of Registration Fee -- P480.00 9. Certificate of attendance to seminar on techno updates on registration of feed establishment

D. SUPPLIER1. Photocopy of Mayor’s Permit for the Current Year;2. Proof of Payment of Registration Fee -P 240.00.3. Certificate of attendance to seminar on techno updates on registration of feed establishment

E. DISTRIBUTOR/RETAILER 1. Photocopy of Mayor’s Permit for the Current Year; 2. Proof of Payment of Registration Fee

a. Distributor ------------------ Ps. 120.00 b. Retailer ………………… 60.00



Duration of Activity(under normal circumstances)

Person InCharge

Fees Form

1 Request application form

Issue application form

10 minutes Officers-of-the-DayAsst. RAFVD-APCOPAFVDAPCOs

P5/ MT

AFSD Form #1

2 Accomplish/fill-up the form; complete the required attach-ments/docu-ments and have it notarized

Instruct/guide client on what to do.Issue order of payment

20 minutes

3 Pay the registration fee and attach the official receiptto applica-tion form

Iissue OR 20 minutes

(Cash Unit)


FeesCommercial Mixed Feed

Manufacturer/ Feed Ingredi-ent Manufacturer/Trader less than 25 MT25.1 - 50.0 MT 50.1 - 100 MT more than 100 MT - Non-Commercial Mixed Feed Manu facturer -- Importer/Indentor - Distributor - Repacker- - Retailer

450.00 540.00 630.00 720.00

180.00 480.00 120.00 120.00 60.00

Duration: 5-10 days


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Citizen’s Charter





Commercial Mixed Feed ManufacturerTrader or Toll ManufacturerFeed Ingredient Manufacturer

A. Registration of Imported Feed Products1. Brand Name Clearance (for branded products)2. Certificate of Free Sale from country of origin3. Certificate of Good Manufacturing Practice from country of origin (if applicable)4. Authentication issued by the Philippine Embassy or Consular Officer at the country of origin (Nos. 2 & 3)5. Government Veterinary Health/Phytosanitary Certificate from country of origin6. Distribution Agreement between the importer and foreign manufacturer/supplier (for branded products)7. Technical description of the product8. Process Flow/Manufacturing Procedure9. Certificate of Analysis10.Facsimile or draft of the proposed tag or label for each type of product11. Sample of not less than 250 grams of each product12. Payment of Php.100.00 per product to be registered

B. Registration of Locally Manufactured Feed Products1. Brand Name Clearance2. Technical description of the product3. Process Flow/Manufacturing Procedure4. Certificate of Analysis5. Facsimile or draft of the proposed tag or label for each type of product6. Sample of not less than 250 grams of each product7. Affidavit of Animal Nutritionist/Veterinary Consultant8. Affidavit of Quality Control Chemist9. Payment of P100.00 per product to be registered

Duration: 1 week


Service Pro-vider/

Activities


Person InCharge

Fees Form

4 To return after 1 week

Process/check applications.Advise client to return after 1 weekFor new appli-cations:The RED through the Chief, Regulatory Division/RAFVD-APCO endorses theapplication to the BAI Director in Quezon CityFor renewal:RAFVDAPCO endorses the application, RTD recommends itsapproval and approved by theRED.

1 week RositaImperial Chief, Regu-latory Div.

AFSD/BAI Director Quezon CityRTD EdgarMadrid

Dr. Elena de los SantosRegional Executive Director

5 Receive the approved application form and Certificate of Registra-tion tobe displayed in a con-spicuousplace in the establish-ment

Certificate of Registration issued by BAI Quezon City will be delivered upon receipt; ap-proved renewals will likewise be delivered to the client.

1 week RAFVDAP-CO

Cer-tificate ofRegis-tration / Li-cense to Oper-ate

END OF TRANSACTION

Endorsement of New Certificate of Feed Product Registration (CFPR) and Approval of Renewal


28 29

Citizen’s Charter






Person InCharge

Fees Form

1 Request applica-tion form


3 minutes Asst.RAFVD-APCO/Officer of the Day

BAI AFSD-Form # 42 Fill up application

form and submit the ff documents:-Duly accom-plished applica-tion form for in-spection of plant/plant products. -Original copy of Permit to Import-Bill of Lading-Original copy of Phytosanitary Certificate issued by the Plant Quarantine Ser-vice of exporting country. -Other docu-ments such as Fumigation Certificate

-Receive and evaluate the docu-ments submitted by the importer-Inspect the commodity at the vessel before discharging -Collect samples for laboratory examination -Samples are examined for presence of pests or diseases

20 minutes

1 hour

30 minutes

1 hour

3 Pay the registra-tion fee

Issue OR 5 minutes (Cash Unit)

P100/ product/year

4 Submit the duly accomplishedapplication form w/ O.R. attached and return after one week

Processing/check-ing of applica-tions. Advise client to return after 1 week. RED c/o the Chief, Regula-tory Division/RAFVDAPCO endorsesapplication to the BAI Director in Quezon City through AFSD.

RAFV- DAPCO




Person InCharge

Fees Form

5 Receive the approved appli-cation form and Certificate of Feed ProductRegistration

Certificate of Feed Product Registration issued by BAI QuezonCity will be delivered or picked-up

1 week RAFV- DAPCO

P100/ /prod-uct/year

Cer-tificate ofFeed Prod-uctRegis-tration

END OF TRANSACTION




Commercial Mixed Feed ManufacturerTrader or Toll ManufacturerFeed Ingredient Manufacturer

1. Letter request addressed to BAI Director through the Chief Animal Feed Standard Division.2. List of at least five (5) proposed priority Brand Names3. Payment of ten (P 10.00) pesos per proposed brand name 4. Payment of fifty (P 50.00) pesos for each approved brand name

Duration: 1 week

Endorsement of New Brand Name Clearanceand Approval of Renewal


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Citizen’s Charter






circum-stances)

Person InCharge

Fees Form

1 Submit appli-cation letter

Receive and record applicationletter

20 minutes

RAFVDAPCO P5/ MT BAI FSDForm No. 4

2 Receive the order of pay-ment

Issue the Order of Payment

15 minutes

3 Pay the brand name clearance attach the official receipt

Issue ORProcessing/checking of applications.

15 minutes

(Cash Unit) P100.00/productfor 5 yrs. for newregistra-tionRenewal: P100.00per year

4 Wait while application is being pro-cessed. Toreturn after one week

RED c/o the Chief, Regulatory Division/RAFVD-APCO endorses to the BAI Director in Quezon City through AFSD.

1 day

Rosita Imperial Chief, Regula-tory Division

5 Receive the Certificate ofFeedProduct Registration

Certificate of Feed Product Registration issued by BAI QuezonCity will be delivered or may be picked-up upon receipt.

1 week RAFVDAPCO Certifi-cate ofFeed ProductRegistra-tion

END OF TRANSACTION

Schedule of Availability of the Service: Monday to Friday8:00 am - 5:00 pm without noon break

Who may avail of the Service:


Organizations, associations, corporation, cooperatives and individuals desiring to engage in the abovementioned activity/business

General Requirements: 1. Notarized accomplished Petition Form (Revised AFSD Form No. 2)/Joint Affidavit of Undertaking 2. Photocopy of Mayor’s Permit for the current year 3. Photocopy of Business Name Registration from DTI with BDT/Sec (for corporation) and Articles of Incorporation 4. Photocopy of CDA Registration for cooperatives 5. 3 copies of 1x1 inch and ID pictures of the owner/general manager/veterinarian 6. Photocopy of Pharmacist/Veterinarian Registration Certificate from PRC and PTR 7. Notarized valid contract of lease of the space/building occupied, if not owned. 8. Batch distribution record book duly registered with BFAD/BAI 9. Reference Books: a. USP/NF (latest edition) b. RA 3720, RA 6675, RA 5921 c. Remington’s Pharmaceutical Sciences (latest edition) d. Goodman and Gilman Pharmaceutical Basis of Therapeutics e. British Pharmacopiea f. Philippine National Veterinary Formulary 10. Location Plan 11. Certificate of Attendance of Veterinarian/Pharmacist to the re-orientation seminar and consultation meeting regarding veterinary drugs and products 12. List of products to be manufactured/distributed/sold in generic and brand name. 13. Inspection and evaluation report 14. Certificate of attendance to techno update on licensing of veterinary drugs & products establishments

Additional Requirements: A.Manufacturer: 1. ECC and PTO for the local DENR 2. Current floor plan with complete dimension and proposed floor plan in accordance to approved good manufacturing practice (GMP) 3. List of manufacturing/quality control equipment 4. Affidavit of consultant

Endorsement of New License to Operate Veterinary Drugs and Products Establishments

and Approval of Renewal


32 33

Citizen’s Charter


Duration: 5 - 10 days

B.Trader 1. Notarized valid contract of agreement with the manufacturer containing stipulation that both manufacturer and trader are jointly responsible for the quality of products. 2. Affidavit of consultant 3. Environmental Clearance Certificate/Permit to Operate of contracted laboratory C.Distributor 1. Importer: 1.1. Foreign agency agreement 1.2. Current GMP certificate issued by a government health agency duly authenticated by the Philippine Consulate at the country of origin 1.3. Government certificate of clearance and free sale or registration approval of the products from the country of origin duly authenticated by the Philippine Consulate of the country of origin 2. Exporter: 2.1. A valid contract of agreement with BFAD licensed manufacturer/supplier 3. Wholesaler: 3.1. Valid contract of agreement with BFAD/BAI licensed manufacturer/trader and/or distributor 3.2. Certification that the products it sells are registered with BFAD/BAI 3.3. Complete list of products to be sold with their corresponding product registration numbers.D.Outlets 1. Certification that the products it sells are registered with BFAD/BAI 2. Complete list of products to b sold with corresponding product registration numbers. E.ChangesinCircumstances 1. Official letter, re: change of address/owner/business name, etc. 2. Surrender original/old LTO, CPR and approved label 3. Deed of sale/transfer of rights in case of change of ownership 4. Notarized Affidavit of Pharmacist/Veterinarian in case of change of Pharmacist/ Veterinarian 5. Duly notarized declaration form for any change (s) in the product

Schedule of Fees

Establishment Initial Renewal (2 yrs) 1. VDAPM P 6,000.00 P 12,000.00 2. VDAPT 3,600.00 7,200.00 3. VDAPD 2,400.00 4,800.00 Importer Wholesaler Exporter 4. VDAPO 250.00 500.00

Note: Surcharge: 50% of the amount due on every expired LTO.





circum-stances)

Person InCharge

Fees Form

1 Request application form


3 minutes Asst. RAFVDAP-CO

PAFVDAP-COs:

Re-vised AFSD Form No. 22 Accomplish/

fill-up form; Complete the required attach-ments/docu-ments and have it notarized

Accomplish the form; complete the requiredattachmentsand have it nota-rized

5 minutes

3 Pay the required registration fee andattach the of-ficial receipt (O.R)

Issue OR 3 minutes(Cash Unit)

4 Submit the duly accom-plished notarized form with supportingdocuments

Receive the com-pleted application form, pre-pro-cessed/evaluated and endorsed to Chief, Regulatory Division

20 minutes Rosita

Imperial RAFVDAP-CO

5 Wait while the applica-tion is being processed.

Application form with completed document attach-ment and duly notarized will be endorsed by the Chief, Regulatory Division to the BAI Director in Quezon City for new application and to RTD & RED DA, RFU-5 for renewals.

1 day

Initial RenewalVDAPM 6,000.00 VDAPT 3,600.00VDAPD 2,400.00VDAPO 250.00

12,000.00 (2 yrs) 7,200.00 (2 yrs) 4,800.00 (2 yrs) 500.00 (2 yrs)


34 35

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

6 Receive the License to Operate to be displayedin a con-spicuous place of the establish-ment

Certificate of Reg-istration issued by BAI, Quezon City will be delivered to client as it arrive; approved renew-als will likewise be delivered to the client.

1 week RAFVDAP-CO/

PAFVDAP-CO

Li-cense to Op-erate (LTO)

END OF TRANSACTION




Organizations, associations, corporation, cooperatives and individuals desiring to engage in the abovementioned activity/business

General Requirements:1. Application Form (BAI-AWD Form No. 1)2. Photocopy of Mayor’s Permit for the current year3. Photocopy of Business Name Registration Certificate from DTI or SEC Registration with Article of Incorporation for Corporation; or CDA for cooperatives4. 3 copies 1 x 1 ID picture of registered owner/general manager and veterinarian5. Photocopy of veterinarian registration with PRC ID and PTR6. Notarized valid contract of lease of the space/building occupied, if not owned7. Location plan8. Attendance certificate of owner/veterinarian on seminar on Animal Welfare Act9. Notarized financial statement10. Environmental Clearance Certificate (ECC) from the DENR

Duration: 5 - 10 days




Person InCharge

Fees Form

1 Request applica-tion form


2 minutes Animal Welfare Officer Officers-of-the-Day

BAI-AWDForm No. 1

2 Accomplish the form. Complete the required attach-ments/ documents and have it nota-rized.

Instruct on how to ac-complish the form. Issue order of payment

20 minutes

3 Pay the registrationfee

Issue OR 3 minutes (Cash Unit)

Official Re-ceipt

ESTABLISHMENTS INITIAL RENEWAL (3 years)Animal Welfare Facility

Aviary Cattlery/Kennel/Laboratory Animal Facility/Pet shop Circus/Carnival/ Animal Show Crocodile Farm Hog Farm/Poultry Farm Monkey Farm for Export Racetrack/Equestrian Establishment Small Animal Show Stockfarm/Coral/Stockyard/ Stud Farm Veterinary Hospital/ Veterinary Clinic Wildlife Rescue Center Zoo

300.00500.00

500.001000.001000.001000.001000.00

500.00500.00

300.00

1000.00

900.001500.00

1500.003000.003000.003000.003000.00

1500.001500.00

900.00

3000.00


Endorsement of New License to Operate Animal Facilities and Approval of Renewal


36 37

Citizen’s Charter



Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

4 Submit the application form with complete require-ments

Receive the ap-plication form with complete requirements and endorse to chief ofregulatory division

20 minutes

Animal Welfare Officers

5 Return after3 days whileapplication is beingprocessed

Completed application form will be evaluated and endorsed by the chief, regula-tory division to chief AWD for recommen-dation/approval of BAI Director,Quezon City for new applicants; or the RTD/RED DA RFU5 for renewals

3 days Rosita Imperial Chief

Regulatory Div.

Chief AWD

BAI Director

RTD Edgar Madrid

Dr. Elena de los Santos

Regional Execu-tive Director




circum-stances)

Person InCharge

Fees Form

6 Receive license to operate

Certificate of registrations issued by AWD-BAI Quezon City and/or approved renewals will be delivered torespective applicants

5 days Animal Welfare Officers

(Regionwide)

(Csur D3-4)

(Sorsogon)

(Masbate)

(Albay )

(CNorte)

(Catanduanes)

Regis-tration certifi-cate

END OF TRANSACTION


38 39

Citizen’s Charter


Schedule of availability of the service: Monday to Friday 8:00 am to 5 pm

Who may avail of the service: Livestock/poultry/by-products handlers/carriers

Duration: 1 month, 4 hours & 20 minutes

What are the requirements: - Latest I.D. Picture 1x1 (4 copies) - Business permit (Mayor’s permit) photocopy - Duly accomplished/notarized application forms - TIN (photocopy) - Livestock/poultry/by-products handlers fee P300.00 - Photocopy of Vehicle’s Certificate of Registration (C.R.) - Attendance to orientation seminar


Service Pro-vider/Activities


circum-stances)

Person InCharge

Fees Form

3 Attend orientation/seminar on registation licensing of livestock/poultry/by-producthandlers and ac-creditation oftransport carriers.

Conduct orienta-tion/seminar pursuant to A.O. #8 s. of 2008. Explain recent policies, DA-A.Os, Vet. Quar-antine rules & regulations, NMIS regulationsMemoranda & other issuances.Issue certificate of attendance.

3 hoursAnimal Welfare Officer

4 Receive the Tem-porary license

Issue temporary license

5 minutes

5 Waits while certifi-cate of registration/license I.D. &transport accredi-tation are being processed and come back after 1 month

Records/endorse by DA-RED andsubmit to BAI for processing andapproval

1 monthDr. Elena B. de los SantosRED

6 Receive approved Handlers License and TransportAccreditation Certificate

Release the ap-proved handler’s license/transport accreditationcertificate

5 minutes Animal Welfare Officer

END OF TRANSACTION



Service Pro-vider/Activities


circum-stances)

Person InCharge

Fees Form

For livestock/poultry/by-products handlers:1 Submit duly ac-

complished/nota-rized application forms, I.D. pictures (1x1), business permit, xerox copy of TIN, picture of transport carrier (side/front view) photocopy of certificate ofregistration

Receive, record and evaluateapplications/documents.

5 minutesAnimal Welfare Officer

BAI FormNos. 1 & 2

2 Pay prescribed fees: Handlersfee and accredita-tion fee to cashier

Issue and record official receipt (OR) and attach it to the application form.

5 minutes Cash Unit -Handlers fee Ps. 300.00

Registration of livestock/Poultry/by-Productshandlers and Accreditation of

livestock Transport carriers


40 41

Citizen’s Charter


Agri-Infrastructure

andPostharvest

Facilities

Agri-Infra & Postharvest Facilities Agri-Infra & Postharvest Facilities



What are the requirements: Letter of Intent, Board Resolution





circum-stances)

Person InCharge

Fees Form

1 Submit appli-cation letter to Records unit addressed to RED

Receives the application letter for endorsement to the office of the RED

5 minutes Records staff

2 Office of the RED will route the application letter to RAED with note (ap-proved or disapproved) for validation.

If the resolution has been approved, RAED will con-duct validation

1 day RED Elena delos

Santos

Engr. Nilda Albaño Chief, RAED

3 Wait for the RAED staff for site visit

Validate the project con-ducts interview and ocular inspection. Additional requirements will be given to the applicant if the site is found to be feasible.

1 day RAED staffvalidation form

4 Visit the RAED office to talk with the team on how to go about the project

Discuss the details of the project, how to go about with the project, responsi-bilities of both parties.

15 min-utes Engr. Albaño

RAED staff

Gerry Rama

5 Upon ap-proval, sign the MOA and Invoice Receipt

Fill up the MOA and issue In-voice Receipt (if the equipment is available and the request has been ap-proved by the RED)

20 min-utes

MOAIn-voiceRe-ceipt

6 Client receives the equipment

RAED staff to prepare the documents needed for the release of equipment

30 min-utes

RAED staff Property

Office

Gate Pass

END OF TRANSACTION

Duration: 2 days, 1 hour and 10 minutes

Monday to Friday 8:00 am - 5:00 pm

walk-in clients, farmers’ groups, Coops, IAs)

Provision of Machinery and Equipment(Production - Postharvest)

42 43

Citizen’s Charter


Schedule of availability of the service: Who may avail of the service: What are the requirements:

walk-in client (farmer leaders, LGU, Coops, IAs)

Resolution, endorsement from LGU






circum-stances)

Person InCharge

Fees Form

1 Submit application letter to Records Unit addressed to the RED

Receives the ap-plication letter for endorsement to the office of the RED


2 Office of the RED will route the ap-plication letter to RAED with note (Approved or disapproved) for validation

1 day

RED Elena delos

Santos

Engr. Nilda Albaño

RAED Chief

Engr. Jerry Eboña

RAED Survey Team

If the resolution has been ap-proved, RAED will validate the area.

3 Wait for the RAED staff site visit

Validate the project and conducts interview and ocular inspection. Addi-tional requirements may be asked from the application if the site is feasible re: Road right of way; lot documents

1 day Vali-dation form

RAED will conduct topographic survey

1 day

4 Visit the RAED office, talk with the team on how to go abou the project

Discuss the details of the project, how to go about the project, and responsibilities of both parties.

1 dayEngr. Nilda

Albaño

Jerry Eboña

Duration: 4 days and 25 minutes

Provision of Small Scale Irrigation Projects (SSIPs)Step Applicant/

ClientService Provider/

Activities


circum-stances)

Person InCharge

Fees Form

5 Upon ap-proval, sign the MOA and invoice receipt

Fill up the MOA and invoice receipt upon completion of the project

20 min-utes

Nilda T. Albaño

Gerry RamaMOA and in-voice receipt

END OF TRANSACTION

Schedule of availability of the service: Who may avail of the service:

What are the requirements: Letter of intent, board resolution


Duration: 3 days and 40 minutes

Walk-in clients, farmers’groups, coops, irrigators assn.


Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

1 Submit application letter to Records unit addressed to RED

Receives the applica-tion letter for endorsement to the Office of the RED


2 Office of the RED will route the applica-tion letter to RAED with note (Approved or disapproved) for validation.

If the resolution has been ap-proved, RAED will conduct validation

1 dayRED Elena

B. delos Santos

Nilda T. Albaño

Chief, RAED

Jerry A. Eboña


Provision of Solar Powered Irrigation System (SPIS)


44 45

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

3 Wait for the RAED staff to visit the site

Validate the project and conduct inter-view and ocular in-spection. Additional requirements may be asked from the applicant re: road right of way and lot documents, if the site is found to be feasible

1 day RAED survey team

valida-tion form

RAED will then conduct topographic survey

1 day

4 Visit the RAED of-fice to talk with the team on how to go about the project.

Discuss the details of the project, how to go about the project, and responsibilities of both parties.

15 mins.

Nilda T. Albaño

Jerry Eboña

5 Upon ap-proval, sign the MOA and invoice receipt

Fill up the MOA and invoice receipt upon completion of the project

20 mins. Nilda T. Albaño

Gerry RamaMOA and in-voice receipt


Schedule of availability of the service: Who may avail of the service: What are the requirements: Letter of intent, board resolution

How to avail of the service: Duration: 2 days and 40 minutes




circum-stances)

Person InCharge

Fees Form

1 Submit application letter to Re-cords unit addressed to RED

Receive the ap-plication letter for endorsement to the office of the RED

5 mins. Records staff

2 Office of the RED will route the application letter to RAED with note (Approved or disapproved) for validation.

If the resolution has been approved, RAED will conduct validation

1 dayRED Elena

B. delos Santos

Nilda T. Albaño

Chief, RAED

3 Wait for the RAED staff to visit the site

Validate the project and conduct inter-view and ocular inspection. Addi-tional requirements will be given to the applicant if site was found feasible re: lot documents (preferabll deed of donation)

1 dayRAED

technical staff

Vali-dation form


Walk-in clients, farmers’groups, coops, irrigators assn.

Provision of Postharvest Facilities

46 47

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

4Visit RAED office to talk with the team on how to go about the project

Discuss the details of the project, how to go about the project respon-sibilities of both parties.

15 mins.Nilda T. Albaño

Chief, RAED

5 Upon the approval, sign the MOA and invoice receipt.

Fill up the MOA and invoice receipt upon completion of the project.

20 mins.Nilda T. Albaño

Chief, RAED

Gerry Rama

MOA and In-voice re-ceipt

END OF TRANSACTION





Farmers, LGUs, POs

Should be a beneficiairy of machinery/equipment provided by DA




Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

1 RAED will identify the type of machinery and equipment needed for the conduct of training

5 minsRAED staff

2 Upon identifica-tion, Project Proposal shall be prepared to be approved by the RED

2 daysNilda T. AlbañoChief, RAED

RED Elena B. delos Santos

3 RAED will pre-pare the neces-sary the neces-sary documents and voucher for funding

1 day RAED staff

4 Beneficiaries of the training will receive invitations to the training

When the funding for the training is al-ready available, RAED will then communicate to the beneficiaries to invite them to the scheduled training.

3 days RAED staff

END OF TRANSACTION

Duration: 5-7 days, 1 hour and 15 minutes

Provision of Trainings on Proper handling, care and Maintenance of All Machineries

48 49

Citizen’s Charter




Duration of Activity

(under normal circumstances)

Person InCharge

1

Submit anapplication letter to Records Unit addressed to the RED

Receive the application letter for endorsement to the Office of the RED

5 mins. Records staff

2

Office of the RED will route the application letter to RAED with note (Approved of Dis-approved) for validation


1 day


Nilda T. Albaño

Chief, RAED

Jerry A. Eboña

3 RAED Will notify the client for the scheduled site visit

30 mins. Jerry A. Eboña

4 Wait for the RAED team on the site

RAED will validate the site, if found feasible, schedule the drilling

1 dayJerry A. Eboña / drill operator

5 Assists the drilling team and provide the ma-terials needed

Drilling operation commence as scheduled

Depending on the depth and source of ground water

RAED drilling team

6 Undero training on the operation of STW

RAED staff will get the initial data on volume of water/hour of operation and instruct client on the operation and maintenance of STW.

1 day RAED staff

END OF TRANSACTION





Walk-in clients, farmers’groups, coops, irrigators associations.

Written request / resolution

Monday to Friday 8:00 am - 5:00 pm without noon break





circum-stances)

Person InCharge

Form

1 Submit application letter to Re-cords Unit addressed to RED

Receives the letter for the endorsement to the office of the RED.


2 Office of the RED will route the application letter to RAED with note (Approved of Dis-approved) for validation


1 day RED Elena B. delos Santos

Nilda T. Albaño

Chief, RAEDGilbert S. Salcedo

3

Wait for the RAED team at the proposed site

RAED will notify the client for the scheduled site visit and inform him/her if the proposed site is Road Opening or existing feeder road to secure Road Right of Way clearance of affected land owner prior to actual validation

30 mins.Gilbert S. Salcedo

FMRDP staff

Signed and duly notairzed certifica-tion of RROW clear-ance

4 RAED validtes the site 1 day G.S. Salcedo FMRDP staff

Validation Form for FMR

5 Submit validation report and endorsement letter to the focal person for FMR and to the office of RED for approval

1 day FMRDP staff

6 Mail the documentation to the DA Central Office (thru Records Unit) for funding

1 day Records Unit Staff

END OF TRANSACTION

Validation of Farm-to-Market Road for Funding




Walk-in clients, farmers’groups, coops, irrigators associations.

Written request / resolution



Assistance on Drilling for Shallow Tube Wells

Duration: 5-7 days, 1 hour and 15 minutes

60 61

Citizen’s Charter





Person InCharge

1 Submit letter re-quest to Records Unit addressed to RED

Receive the request for endorsement to the office of the RED

5 mins. Records Staff

2 Office of the RED will route the application letter to Field Operations Division and to concerned Banner Program Coordinator

1 day FOD/Banner

Program Coordinator

3 Concerned Banner Program Coordinator will validate the site if it will meet the guidelines. If qualified, the banner program will provide technical assistance on the preparation of the required documents for submission as follows: Resolution (SP/SB Board), counter-part fund duly certified

15 minutes Banner Program

Coordinator

Once the Program Fund is Available at DA RFO 5

4 Sign the MOA Banner Program Coordinator execution of MOA between both parties involved; duly notarized

1 day ORED

5 Proceeds with the procurement process

RED notifies applicant to proceed with the procurement process

1 day BPC / RED

6 Sumit letter requesting for the release of DA counterpart fund

DA inspects the project procured and tranche counterpart fund to the client

1 day RAED Casher

7 Client procures the equipment

DA awards the equipment to the client 1 day BPC / RED

For Postharvest Facilities

4 Sign the MOA Banner Program Coordinator execute MOA between both parties involved; MOA to be duly notarized

1 day BPC / ORED

5 DA procures the postharvest facility 1 day BPC/RED

6 Notifies the BPC for the inspection of PHF structure

RAED inspects the PHF instructure prior to the final installation of the PHF

20 days BAC

7 Contractor install the PHF equipment 10 days RAED

8 DA turned over the PHF to the client 1 day BPC/RED

END OF TRANSACTION

Agri-Infra & Postharvest Facilities


Who may avail of the service: What are the requirements: Walk-in clients, farmers’groups, coops, IA Written request / resolution



Assistance on the Acquisition of Machinery and Postharvest Facilities

62 63

Provision of Technical Assistance

a) cropsb) livestockc) other Technical Assistance

Citizen’s Charter


64 65

The Department of Agriculture is the principal agency of the Philippine government responsible in the production of superior quality seeds and planting materials.

This is being carried out in the

region through the collective efforts of the Satelite Facilities of the BIARC situated all over the region.




LGUs, NGOs, DepEd, Dept. of National Defense, Church, Farmers, Walk-in clients & Farmers Organizations,Scion Grove Owners and Orchardists

Monday to Friday8:00 am - 5:00 pm

Ifrequestedforfree: requests duly approved by the Regional Executive Director, Department of Agriculture RFU 5

Iftobeprocured:

Official Receipt(s)

Meanwhile, the High Value Crops Development Program (HVCDP) maintains the Regional Nursery located at Diversion Road, San Agust in, Pi l i , Camarines Sur. Vegetable seeds are also available at the HVCDP office located in the Operations Division.

Provision of Quality Seeds andPlanting Materials

Technical Assistance on CropsTechnical Assistance on Crops

Satellite Facilities

Camarines Norte Lowland Rainfed Research StationCalasgasan, Daet, Camarines NorteEngr. Bella Frias, Superintendent

Masbate Center for Livestock DevelopmentLorenzo Alvina, SuperintendentAsid, Masbate City

Central Bicol Experiment StationSan Agustin, Pili, Camarines SurCorazon A. Orbon, Superintendent

Albay Research and Development CenterCabangan, Camalig, AlbayJania Elatico, Superintendent

Sorsogon Dairy Production and Technology CenterCabid-an, Sorsogon CityDolores E. Ricafranca, Superintendent (09154425076)

Albay Experiment StationNympha B. AutosBuang, Tabaco City Tel. No. 09163680382

Virac Seed Farm Casoocan, Virac, Catanduanes Engr. Teodoro C. Eleda, Superintendent

Masbate Center for Livestock DevelopmentNellie S. PasionMabatobato, Mandaon, Masbate

Under the Office of the Regional Technical Director for Research and Regulations is the Bicol Integrated Agricultural Research Center which provides overall supervision to the eight (8) Research Outreach Stations or DA satellite facilities which serve as the nucleus of service delivery in the six (6) provinces of the Bicol Region.

Citizen’s Charter




Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Central Bicol Experiment Station (CBES)San Agustin, Pili, Camarines Sur

QUALITY SEEDS AND PLANTING MATERIALS FOR SALE

1 Inquire on the availabil-ity of plant-ing materials and seeds

Determine avail-ability of neededmaterials and products in the station.Provide Order Slip form and advise to pay the amount.

5 minutes Dominica Camposano,

Incharge, Nursery Mgt

Susan Joven, Legumes & Vegetable Production

Anacleto Esplana, Rice Seed Prod’n

Corazon A. Orbon,

CBES Super-intendent

and/orLuz R. Mar-

celinoChief, Re-

search Division

Order SlipForm

2 Fill-up Order Slip FormPay the amount

Assist the client in accomplishing Slip Order Form and advise to pay the amount.

10 minutes

Refer to next page for the prices

3 Pay the amount

Issue Official Receipt

Prepare the materials/seeds to be procured while the client is paying

3 minutes

10-20 minutes

4 Present the Official Receipt at the nursery and get the planting materials

Check the O.R. and release the planting materi-als.

20 minutes

For Rice: Anacleto Esplana

For vegetables/Legumes:

Susan Joven

For planting materials (pili, mango and other assorted fruit bearing

trees): Dominica Camposano

O.R.

5 Present the O.R. to the guard on duty on the way out. It will serve as gate pass.

Check the O.R. and open the exit point.

END OF TRANSACTION

Seed Materials Plant MaterialsVegetables: (P) Fruit bearings (P)

Ampalaya 3,000.00 (sexual)

Cowpea 300.00 Atis 15.00

Eggplant 3,000.00 Calamandarin 15.00

Hot Pepper 3,300.00 Guava 15.00

Mustard 350.00 Jackfruit 15.00

Patola 925.00 Pili 20.00

Pole Sitao 420.00 Sampalok 15.00

Snap Beans 500.00 Budded/graftedCalamansi

50.00

Sweet Pepper 3,000.00 Achuete 15.00

Upland Kangkong 300.00 Avocado 15.00

Upo 700.00 Grafted Chico 30.00

Winged Bean 800.00 Guyabano 15.00

Bush Sitao 300.00 Mango 15.00

Cucumber 1,500.00 Rambutan 15.00

Garden Peas 500.00 Santol 15.00

Lime Beans 300.00 Budded/grafted Lemon

50.00

Okra 350.00

Pechay 500.00 ASEXUAL

Radish 500.00 Mango 30.00

Squash 1,200.00 Chico 30.00

Tomato 3,000.00 Santol 30.00

Pili 55.00

PRICES

Rice:Palay seeds (Registered Seed) - P 1,700 / 40 kgPalay seed (Certified Seed) - P 1,360 / 40 kg

Technical Assistance on CropsTechnical Assistance on Crops

66 67

Citizen’s Charter





circum-stances)

Person InCharge

Form

Central Bicol Experiment Station (CBES)San Agustin, Pili, Camarines Sur

PROVISION OF QUALITY SEEDS AND PLANTING MATERIALS FOR FREE

1 Inquire from the station on the availabil-ity of planting materials to be requested.

Submit letter of intent to the office of RTD for Regulations or Chief, Research Division

Determine avail-ability of needed planting materials in the station

2 mins Dominica Camposano,

Incharge, Nursery Mgt

Susan Joven, Legumes & Vegetable Production

Anacleto Esplana, Rice Seed Prod’n

Corazon A. Orbon

Superinten-dent, CBES

2 Fill out RIV form and have it ap-proved by the CBES Superin-tendent

Provide RIV form, and assist in ac-complishing it.

Approve the RIV

10 mins.

5 mins.

RIV

3 Present approved RIV

Receive the RIV and prepare the requested planting materials

20 minutes

4 Sign in the “Re-ceived” portion of the RIV and get the planting material.

Release the plant-ing materials.

3 minutes

END OF TRANSACTION




circum-stances)

Person InCharge

Form

High Value Crops Development Program at OPERATIONS DIVISION, and REGIONAL NURSERY - Diversion Road, San Agustin, Pili, Camarines SurQUALITY VEGETABLE SEEDS AND PLANTING MATERIALS

1 Submit letter request to office of the RED

Receive the let-ter and refer the request to the Op-erations Division

10 mins RED Secretary

Letter request

2 Will be acompanied to the Operations Division

Answer questions or clarifications

Interview the client re: farm size, location and other necessary information and prepare the RIV

10 mins. Rosita Impe-rial, HVCDP

Regional Coordinator or HVCDP

staff

RIV

3 Sign the RIV Forward the RIV to RED/RTD for approval

5 minutes Gemma Bulalacao

4 Present the approved RIV and receive the vegetable seeds

If planting materials, follow step no. 5

Provide the requested vegetable seeds

2 minutes HVCDP staff

5 Go to the regional nursery and select the planting materials as specified in the RIV

Nursery in-charge will assist the client in the selecton of plant-ing materials

10-20 minutes

Edith Pelinand nursery

staff


Release the plant-ing materials.

10-13 minutes Guard on duty

END OF TRANSACTION

Technical Assistance on Crops Technical Assistance on Crops

68 69

Citizen’s Charter





circum-stances)

Person InCharge

Form

REGIONAL NURSERY - Diversion Road, San Agustin, Pili, Camarines SurPLANTING MATERIALS FOR TECHNO DEMO

1 Inquire on the avail-ability of planting materilas

Determine avail-ability of needed planting materials.

Interview client and advise to prepare the letter of intent

15 mins Rosita ImperialGemma

BulalacaoEdith Pelin

2 Submit the Letter Of Intent to the office of the RED.

Receive the letter of intent. Indorse to Operations Division

15 mins. RED Secretary

Let-ter of Intent

3 Proceed to the Operations Division. Present the approved Letter of Intent

Receive the ap-proved letter of intent. Prepare the MOA and RIV (for Techno-demo/50:50 scheme).

Submit the RIV and MOA to RED/RTD for approval

15 min-utes

HVCDP staff RIVMOA

4 Follow up the docu-ments for approval at the Office of the RED/RTD and present the approved RIV/MOA

Received the approved docu-ments and assist the client to the Regional Nursery

10 minutes

HVCDP staff

5 Proceed to the Re-gional Nursery and present the approved RIV and MOA then select the planting materials as specified in the documents

Nursery incharged receive the ap-proved RIV and MOA. Assist the client in the selection of planting materials.

If under the 50:50 scheme, issue an Order Slip

15 minutes

Edith Pelinand nursery staff




circum-stances)

Person InCharge

Form

REGIONAL NURSERY - Diversion Road, San Agustin, Pili, Camarines SurPLANTING MATERIALS FOR TECHNO DEMO

6 Proceed to the Cashier at the admin-istration building andpay the correspond-ing fee.


15-20 minutes

Nelia BustargaCashier


Check the O.R, RIV, MOA re-ceived. Release the planting materials.

15 min-utes Edith Pelin

END OF TRANSACTION

A. Sexually Propagated B. Asexually PropagatedCommodity Price Commodity Price

1. Avocado P 20.00 1. Avocado P 30.00

2. Calamandarin 20.00 2. Citrus 55.00

3. Chico 25.00 3. Bread Fruit 50.00

4. Guava 15.00 4. Pomelo 50.00

5. Guyabano 20.00 5. Jackfruit 50.00

6. Jackfruit 20.00 6. Lanzones 60.00

7. Lanzones 25.00 7. Mango 50.00

8. Mango 20.00 8. Mangosteen 75.00

9. Marang 20.00 9. Pili 55.00

10. Papaya 20.00 10. Rambutan 60.00

11. Passion Fruit 20.00 11. Santol 50.00

12. Pili 20.00

13. Rambutan 20.00

14. Sampalok 20.00

PRICES of Planting Materials (Fruit Bearing Trees)


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Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Camarines Norte Lowland Rainfed Research StationCalasgasan, Daet, Camarines Norte

PROVISION OF QUALITY SEEDS AND PLANTING MATERIALS

1

2.

Inquire on the availabil-ity of seeds and planting materials

Accomplish the required Client Satis-faction Form (CSF).

Accomplish CSF, RIV and MOA

Determine the availability of needed seeds and planting under the ff. mode:

A. For SaleAccompany the client(s) to the nursery to choose the seedling(s)

B. If Free Provide checklist of requirements for clients’ compliance

5 mins

30 mins.

30-60 mins.

Officer of the Day

Celedonio Al-zate/ Norberto Palma/ Maria

Crisanata Ogalisco

CSF

CSF, RIV, MOA

3 Bring seedlings to Admin Office for payments

Issue Order of Payments

15 mins. Production/ Research staff

Pili Seedling -P20.00Grafted Pili -P55.00

Grafted Pink Pomelo -P50.00Budded Calamansi -P50.00Grafted Santol -P30.00Grafted Rambutan -P60.00Cacao seed-lings - P15.00

4

5

Go to the Collecting Officer for payment

Sign in the logbook


Release the requested seeds and planting materials

15 mins.

5 mins

Josephine Manlangit

Officer of the Day

END OF TRANSACTION


Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

REGIONAL NURSERY - Diversion Road, San Agustin, Pili, Camarines SurSALE OF PLANTING MATERIALS

1 Inquire on the availability of planting ma-terials

Determine the availability of needed plant-ing materials

Issue Order Slip

5 minutes Edith Pelin Order Slip

2 Fill up Order Slip

Assist the client in ac-complishing the Order Slip form and refer him/her to the Cashier to pay the required amount

10 min-utes

Edith Pelin Order Slip

3 Pay at the Cashier


15 min-utes

Nelia Bustarga

see prices in the previ-ous page

4 Present the Official Receipt to the Personnel In-Charge at te Regional Nursery

Check the Of-ficial Receipt

5 minutes Edith Pelin

5 Get the plant-ing material.

Release the planting mate-rials.

10 min-utes Nursery

Staff

END OF TRANSACTION


72 73

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Albay Experiment Station - Mayon Crossing, Tabaco CityPROVISION OF QUALITY SEEDS AND PLANTING MATERIALS FOR FREE

1 Inquire on the avail-ability of planting materi-als to be requested

Determine avail-ability of neededmaterials in the station.Advise the client to prepare letter request.Prepare RIS.

5 mins Officer of the Day

Nympha Autos (Sweet Potato

incharge)

Maria Corazon Olavario (Corn and Cassava)

Ramon Buenconsejo(Pili Nursery)

Glenda BobisFruit Trees

Nursery

Meriam Catanay

(Sweet potato)

2 Submit let-ter request.

Fill up RIV

Receive the letter and approve RIS

5 mins Letter re-questRIS

3 Go to the nursery for the selection of planting materials.

Sign the “Received” portion of the RIS

Nursery in-charge assists the client inselection of plant-ing materials.

20 mins

4 Receive the planting materials.

Receive the RISand release the planting materi-als.

15 mins

END OF TRANSACTION


Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Albay Research and Development CenterCabangan, Camalig, Albay

PROVISION OF PLANTING MATERIALS OF IMPROVED GRASSES AND LEGUMES

1 Submit writ-ten request for the availment of planting materials

Rceive request and advise client on the availability of the planting materials

5 mins.Officer of the Day

SL NaagAM Belo2 Wait for the

release of the requested planting materials

Prepare planting materials

depends upon the volume requested

RIV

3 Pick up plant-ing materials

Release planting materials

10minutes

END OF TRANSACTION


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Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Albay Experiment Station - Mayon Crossing, Tabaco CityPROVISION OF QUALITY SEEDS AND PLANTING MATERIALS FOR TECHNO-DEMO OR 50:50 SCHEME

1 Inquire on the availability of planting materials

Fill up RIS

Determine avail-ability of neededmaterials in the station.Advise the client to prepare letter request.Prepare RIS.Prepare MOA

1 hour Officer of the Day

Nympha Autos

Elena delos Santos

Regional Executive Director

Nympha Autos

Ramon Buenconsejo

2 Go to the DA Regional Office

Submit letter request.

Submit RIS together with the MOA to the Office of the Regional Executive Director for approval

Receive the letter

RED approves the RIS and MOA

1 week Letter requestRIS

3 Go back to the station and present the approved letter request, RIS and MOA

Received approved docu-ments and accom-pany the clients to the nursery

4 Go to the nursery for the selection of planting materials.

Sign the “Re-ceived” portion of the RIS

Nursery in-charge assists the client inselection of plant-ing materials.

20 mins

5 Receive the planting materials.

Receive the RISand release the planting materials.

15 mins




circum-stances)

Person InCharge

Fees Form

Albay Experiment Station - Mayon Crossing, Tabaco CityPROVISION OF QUALITY SEEDS AND PLANTING MATERIALS FOR SALE

1 Inquire on the avail-ability of planting materi-als to be procured

Determine avail-ability of neededmaterials in the station.


Nympha Autos/ Maria Corazon

Olavario /Ramon

Buenconsejo/Glenda Bobis

Celeste Prianes

Nursery Incharge

2 Go to the nursery for the selection of planting materials

Nursery in-charge assists the client inselection of plant-ing materials. Advise to pay the corresponding fee

10 mins Pili seedlingsP 20.00/pc

Grafted PiliP55.00/pcP75.00/pc (variety)

Assorted seedlingsP15.00/pc

Cassava TubersP40.00/cancuttings P2/pc (1m)

Sweet potato rootsP10.00/lkiloCuttings P0.50/pc(1 ft terminal cuttings)

3 Proceed to the Cashier to pay the amount


Prepare the materials while the client is paying

5 mins

20 mins

4 Present the OR andreceive the planting materials.

Check the OR and release the planting materials.

5 mins

END OF TRANSACTION


76 77

Citizen’s Charter



Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Masbate Center for Livestock DevelopmentAsid, Masbate CityQUALITY SEEDS AND PLANTING MATERIALS FOR SALE

1 Inquire on the availability of planting materials

Determine availability of neededmaterials and products in the station.Provide Order Slip form

10 mins

Wilfredo Nelmida-

OIC

Security on duty:

Order SlipForm

2 Fill-up Order Slip Form

Assist the client in accomplish-ing Slip Order Form and advise to pay the amount.

10 mins

3 Pay the amount


5 mins I. AgananCollecting

Officer

Pili Seed -P35.00/ 100 pcsPili SeedlingsSexual - P40.00/ seedlingAsexual - P50.00/ seedling

4 Present the Official Receipt and get the planting materials

Check the O.R. Prepare and release the planting materi-als.

20 min-utes Wilfredo Nelmida/

Ramirez/ dela Torre

O.R.

END OF TRANSACTION




circum-stances)

Person InCharge

Fees Form

Masbate Center for Livestock DevelopmentAsid, Masbate CityQUALITY SEEDS AND PLANTING MATERIALS FOR FREE

1 Inquire on the availability of planting materials to be requested

Determine avail-ability of needed planting materi-als in the station/center.Advise client to prepare letter request. Prepare RIS.

10 mins

Wilfredo Nelmida-

OIC

Security on duty

2 Submit letter request.Fill-up RIS.

Facilitate approval by concerned entity.Accompany the cli-ent to the nursery

5 mins. RIS/Letter request

3 Go to the nurs-ery and select planting materi-als as specified in the approved RIS. Sign the “received” por-tion of the RIS.

Nursery In-charge assists the client inselection and packing of planting materials.

15-20 mins

4 Get the planting materials.

Receive the RIS.

END OF TRANSACTION


78 79

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Masbate Center for Livestock DevelopmentMabatobato, Mandaon, MasbateQUALITY SEEDS AND PLANTING MATERIALS FOR FREE


Determine avail-ability of needed planting materi-als in the station/center.Advise client to prepare letter request. Prepare RIS.

10 mins

Nellie S. Pasion

Officer in Charge


Facilitate approval by concerned entity.Accompany the cli-ent to the nursery

5 mins. RIS/Letter re-quest

3 Go to the nursery and select planting materials as specified in the approved RIS. Sign the “received” por-tion of the RIS.

Nursery In-charge assists the client inselection and packing of planting materials.

15-20 mins

4 Get the plant-ing materials.

Receive the RIS.

END OF TRANSACTION


Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Catanduanes Hilly Upland Development StationCasoocan, Virac, CatanduanesQUALITY SEEDS AND PLANTING MATERIALS FOR SALE

1 Inquire on the availabili-ty of planting materials

Determine availability of neededmaterials and products in the station.Provide Order Slip form

5 mins

Engr. Teodoro EledaROS

Superin-tendent

Domingo Tabor

Order SlipForm

2 Fill-up Order Slip Form

Assist the client in ac-complishing Slip Order Form and advise to pay the amount.

5 mins

3 Pay the amount


Prepare the materials while the client is paying

5 mins Rasario Vargas

(Collecting Officer)

Domingo Tabor

4 Present the Official Re-ceipt and get the planting materials

Check the O.R. and release the planting materials.

20 min-utes Domingo Tabor

O.R.

END OF TRANSACTION


80 81

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Catanduanes Hilly Upland Development StationCasoocan, Virac, CatanduanesQUALITY SEEDS AND PLANTING MATERIALS FOR FREE


Determine availability of needed planting materials in the station/center.Advise client to prepare letter request. Prepare RIS.

10 minsEngr. Teo-doro Eleda

Domingo Tabor

none


Facilitate ap-proval by concerned entity.Accompany the client to the nursery

5 mins. RIS/Letter request

3 Go to the nurs-ery and select planting materi-als as specified in the approved RIS. Sign the “received” por-tion of the RIS.

Nursery In-charge assists the client inselection and packing of planting materi-als.

15-20 mins

4 Get the planting materials.

Receive the RIS.

END OF TRANSACTION


Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Sorsogon Dairy Production and Technology CenterSORSOGON DAIRY FARM - Cabid-an, Sorsogon CityPROVISION OF PLANTING MATERIALS

1 Inquire on the availabili-ty of planting materials

Determine availability of needed plant-ing materials

10 mins Dolores Ricafranca

ROS Superin-tendent/Project in charge

Dolores Ricafranca

ROS Superin-tendent

2 If available, secure Re-quest form (RIS). Fill it up and have it approved by the ROS Superinten-dent or RED of DA RFO 5 depending on the value/ quantity of requested planting materials

Assist the cli-ent in accom-plishing Slip Order Form.

Facilitate ap-proval of the RIS

Receive ap-proved request and schedule availability of the planting materials

5 mins (if ROS Superin-tendent’s approval is needed)

RIS or Letter request

3 Sign in the “Received” portion of the approved RIS and receive the materials

If requested materials (for free) are avail-able, release said planting materials to the client.

5-20 pcs (10 mins)

Project Incharge

4 If planting materials are to be procured, approved request may not be needed (depending upon the amount to be procured)

Provide the cli-ent with Order Slip Form for him/her to fill-up.

Inform the client where to pay for the procured materials

10 min-utes Production in-charge

or incharge of Marketing

O.R.

END OF TRANSACTION


82 83

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Sorsogon Dairy Production and Technology CenterCabid-an, Sorsogon CityPROVISION OF PLANTING MATERIALS ....continuation

Instead, the client will fill up Order Slip Form

Production In charge

or Marketing Incharge

Production In Charge or

Guard on duty

none

5 Pay at the Collecting Office

Issue Offi-cial Receipt

Prepare the materials to be procured

10-20 mins

Official Re-ceipt

6 Present the Official Re-ceipt and get the planting materials

Check the O.R. Release the procured planting materials.

5 mins

END OF TRANSACTION




circum-stances)

Person InCharge

Fees Form

REGIONAL NURSERY - Diversion Road, San Agustin, Pili, Camarines Sur1 Submit

a written request to the Office of RED indicat-ing specific technical assistance required

Receive the letter request and route it to the Operations Division

10 mins REDSecretary

Letter re-quest

2 Follow up request at the Office of RTD for Operations & Extension or HVCDP Coordinator and staff

RTD for Opera-tions & Exten-sion or HVCDP Coordinator routes the letter to the Nursery Incharge

15 mins Dr. Elena B. delos SantosRED

Rosita ImperialHVCDP Coordina-tor

3 Proceed to the Regional Nursery and set an schedule for a dialogue/field visit

Set the schedule for a dialogue/demonstration/field visit

5 mins Edith PelinNursery Incharge

END OF TRANSACTION



What are the requirements: Farmers, students, NGOs, LGUs, academe, orchardist

Monday to Sunday8:00 am - 5:00 pm

Duration: 2 daysHow to avail of the service:

Written request

Provision of Technical Assistance on Plant Propagation Demonstration


84 85

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

REGIONAL NURSERY - Diversion Road, San Agustin, Pili, Camarines Sur4 Actively

participate in the activity

Confirm the sched-ule. Conduct the activity

1-2 days Edith Pelin

END OF TRANSACTION




Farmers, students, NGOs, LGUs, academe, orchardist

Written request


Duration: 1 day





(under normal circumstances)

Person InCharge

Fees Form

Albay Experiment Station Mayon Crossing, Tabaco City

1 Submit letter request

Receive the letter and route it to the concerned personnel

5 mins Office of the day

Nympha Autos

Letter Re-quest

2 Follow up request

Confirm and schedule the activity

5 mins

3 Hands on for asexual propagation

Demonstrate and provide technical assistance to the request-ing party

1 day Ramon Buencon-sejo

END OF TRANSACTION

Conduct of Demonstration on Asexual Propagation



What are the requirements: People’s Organizations, NGOs and Nursery Operators

1. Letter request2. Application form for Plant Nursery Accreditation3. Barangay Clearance4. Business Permit where the nursery is to be accredited5. Certificate of Registration from the Department of Trade and Indusrtry6. Authenticated Tax Clearance7. List of sources of propagative materials/scion use in asexual propagation indicating the quantities, locations and name of owner8. Minimum area of 1,000 sq.m. with stock inventory of plants valued at P100,000 during evaluation period.9. Must establish at least 1/4 hectare foundation/scion grove of NSIC approved and registered varieties of fruit crops.10. Must observe recommended nursery management practices.11. Placard/signboard indicating the name of establishment; name of operator/ manager/owner; accreditation number and list of product line12. Must have the following facilities: -water source -storage for chemicals, fertilizer, and other nursery supplies -propagating equipment or supplies -nursery shed -record of stock/inventory including the source and quantity of scions obtained from government/private foundation / scion grove -mini office (optional)


Duration: 2-3 daysHow to avail of the service:


Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Albay Experiment Station Mayon Crossing, Tabaco City

1 Approach the person incharge and ask the requirements for accredita-tion

Conduct over-view discussion on the details of the accreditation including the required docu-ments

15 mins Officer of the day

Nympha Autos

Plant nursery Accreditation


86 87

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

2 Submit letter request for evaluation and inspec-tion

Receive the letter request


Letter Re-quest

3 Submit the complete re-quirements/ documents

Check the submit-ted documents

5 mins Nympha AutosMaria Gina Buenaflor

4 Ask the schedule of evaluation/inspection

Provide available working days for such purpose and instruct technical staff to act on the request

5 mins Designated Evaluators/ inspector

Evalu-ation and inspec-tion report

5 Wait for the arrival of Technical Team and assist/guide them

Conduct interview, evaluation and inspection and prepare report for approval and endorsement

2-3 days Designated Evaluators/ inspector

6 Receive the copy of report

Provide copy of endorsed evalua-tion and inspection report

1 day

END OF TRANSACTION





Individual rice, corn and High Value Commercial Crops farmers

For Plant Diagnosis: 1. Submit plant specimens/samples or suspected pest specimens (for farmers clients) 2. Submit letter or request specifying the farmers involved, crop and area planted & symptoms observed

Monday to Friday8:00 am - 5:00 pm without noonbreak

Duration: a. For farmers with plant specimens brought - 2 hours & 22 minutesb. For field diagnosis/verification/validation including damage appraisal - 2 hours & 53 mins.





circum-stances)

Person InCharge

Fees Form

For Farmers

1 Bring pest or crop specimens showing symptons

Receive the crop/ pest specimen

2 mins Officer-of-the Day

(RCPC)

2 Wait while the speci-men is being diagnosed

Diagnoses plant samples and conduct farmers interview of his/her farm practices

1 and 1/2 hours

Giovanni F.ValencianoOIC Chief,

RCPC

L. Pama

3 Receive the findings

Discuss possible causes with client and suggest rec-ommendations

30 minsG. Valen-

ciano

END OF TRANSACTION

Plant Pest Diagnostic & Pest Damage Appraisal

88 89

Citizen’s Charter





The following may avail the biocon agents for corn, namely: earwig, Trichogramma and biocon agent for rice, Metarhizium spp. 1. Individual rice and corn farmers. 2. Local Government Units (Provincial, Municipal, & Barangay level) 3. Students from agricultural schools 4. Non-government Organizations (NGOs)

Accomplished request forms or letter request.




Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

1 Accomplish request form/ submit letter re-quest

Receive and evaluate ac-complished form

5 minutes Laboratory In-charge or

assistant

free Request and Issue Slip (RIS)

2 Wait while the biocon agents are being prepared

Sorting, count-ing and placing necessary control media. If biocon agents are not yet ready for harvest, inform the client to come back on specified date

1 hour Norman Concepcion

Cyndie Pardo

Elaine Manza

3 Receive registered biocon agents and sign RIS

Enter data in the ledger. Release the requested biocon

3 minutes Giovanni F.ValencianoOIC Chief,

RCPC

free Request and Issue Slip (RIS)

END OF TRANSACTION

Duration: 1 hour and 8 minutes

Provision of bio-control Agents




Interested clients

Client Satisfaction Feedback Form /Letter request.


Duration: For rice farmers - 10 minutes

For non-rice farmer clients - 15 minutes

The Soil and Water Research (Soil Microbiology) Laboratory of the Department of Agriculture is producing Trichoderma harzianum, a Compost Fungus Activator (CFA) which hastens decomposition of rice straw to only 3-4 weeks. This is in support to the Modified Rapid Composting (MRC) technology, a program of the DA which is aimed to reduce the use of inorganic fertilizer up to 50% and to eliminate total dependence to inorganic fertilizer. The MRC program promotes the use of compost from decayed plants, farm wates, animal manure and other organic matters as fertilizer.

Step Appli-cant/Client



circum-stances)

Person InCharge

Fees Form

For Rice Farmer Clients1 Submit

a written request

Receive letter request

2 minutes Ailyn R. Adante

Soils Micro-biology

Laboratory staff

Letter Request

2 Accom-plish the CSF Form

Inform the client as to the avail-ability of the Compost Fungus Activator and provide the CSF-Form.

3 minutes

CSF


Provision of Compost Fungus Activator (CFA)


90 91

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

3 Present the accom-plished CSF form

Secretary receives the CSF form

3 minutesSoil Micro-

biology staff

CSF form

4 Get the CFA Release the CFA to the client.

1 minutes

END OF TRANSACTION

For Non-Rice Farmer clients1 Accomplish

CSF and Order Slip Form

Inform the client as to the availabil-ity of the Compost Fungus Activator and provide the Issuance Slip to be accomplished.

Instruct client to pay the corresponding fee at the Cashier

4 minutes

3 minutes

Ailyn R. Adante

Soil micro-biology staff

CSF andOrder Slip

Form

2 Proceed to the Cash Unit

Present the Order Slip Form and pay the fee

Casher receives the payment

3 mins Nelia Bustarga (Casher)

P30.00/ packet of 40-60 ml.

P50.00 /bottle of CFA stock culture

3 Go back to Soil Mi-crobiology Laboratory and present the Official Receipt

Get the CFA

Prepare materials.Record O.R.

Release the CFA to the client.

5 mins

2 mins

Soil micro-biology staff Official

Receipt




Interested clients

Letter request.






circum-stances)

Person InCharge

Fees Form

1 Submit a writ-ten request to the Regional Executive Director (RED) indicating spe-cific technical assistance required

Secretary receives the documents / re-quirements and forward them to the director for action. Sec-retary instructs client to follow up at the Office of the BIARC Manager

3 minutes Secretary free Letter re-quest

2 RED routes the letter request to the BIARC Manager

15 minutes


3 Proceed to the Office of the BIARC Manager

BIARC Man-ager evaluates the request.

15minutes

Luz R. Marcelino(BIARC

Manager)


The Soil and Water Research (Soil Microbiology) Laboratory of the Department of Agriculture provides the following technical services: - Conduct researches on corn - Conduct soil sampling, investigation, recommendation and proper land use of a certain location, including soil fertility and water mangement - Serve as resource speaker in soil management/proper land husbandry and Compost Fungus Activator (CFA) production and utilization

Provision of Technical Assistance


92 93

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

If a one-on-one dialogue with specific personnel is requested:

BIARC Manager will call the con-cerned personnel. If the request can be accomodated the client will be informed so.

15 minutes

Luz R. Marcelino

Ailyn R. Adante

4 Set a sched-ule for the one-on-one dialogue / field visit / training or get the documents requested.

Set a schedule for the one-on-one dialogue/ field visit /training when the personnel concerned as Resource Person will be available.

5 minutes free

5 Come back on the date agreed upon and have the dialogue or attend the requested training

For Field Visits:Accompany the service provider to the farm site.

Conduct one-on-one dialogue or training

Conduct field visit

1 dayAilyn R. Adante

END OF TRANSACTION

Technical Assistance on Crops

Provision of Quality Breeder Stocks and Semen




Various stakeholders such as R&D Partners LGUs, NGOs, POs, other NGAs, DepEd, Church, walk-in clients/individual farmers

If requested for free: requests duly approved by the Regional Executive Director, Department of Agriculture RFO 5If to be procured: Official Receipt(s)


Duration: 2 weeks to 2 monthsHow to avail of the service:




circum-stances)

Person InCharge

Fees Form

Sorsogon Dairy Production and Technology CenterCabid-an, Sorsogon CityPROVISION OF BREEDER STOCKS

1 Inquire on the availabil-ity of breeder stock

Determine avail-ability of needed breeder stock

10 mins ROS Superin-tendent/Project in charge

Dolores Ricafranca

ROS Superin-tendent

RED Elena delos

Santos

2 If available, secure Re-quest form (RIS). Fill it up and have it approved by the ROS Superinten-dent or RED of DA RFO 5 depending on the value/ quantity of requested breeder stock

Assist the client in accomplishing Slip Order Form.

Facilitate approval of the RIS

Receive approved request and schedule availabil-ity of the breeder stock

5 mins (if ROS Superin-tendent’s approval is needed)

1 week is to be ap-proved by the RED


Technical Assistance on Livestock

94 95

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Sorsogon Dairy Production and Technology CenterCabid-an, Sorsogon CityPROVISION OF BREEDER STOCKS

3 Sign in the “Received” portion of the approved RIS and receive the breeder stocks

If requested breeder stocks (for free) are available, release the same to the client.

subject to the kind and volume of stocks to be received. for 5 heads cattle - 3-4 hours

Project Incharge

Ap-proved RIS

4 If stocks are to be procured, approved request may not be needed (depending upon the value)

Provide the client with Order Slip Form for him/her to fill-up.

Inform the client where to pay for the procured breeder stocks

10 min-utes Production in-

chargeor incharge of

Marketing

Order Slip Form


Prepare the materials to be procured. Issue Official Receipt

30 minutes

Production in-charge

or incharge of Marketing

Collecting Officer

6 Present the Official Receipt and get the breeder stocks

Check the O.R. Release the required stocks upon presentation of OR

5 minutes

Production in-charge

Guard on Duty

END OF TRANSACTION




circum-stances)

Person InCharge

Fees Form

Masbate Center for Livestock Development Asid, Masbate CityPROVISION OF BREEDER STOCKS

1 Inquire from the station on the availability of breeder stock to be requested or procured


5 minsLorenzo Alvina

Superin-tendent

Wilfredo Nelmida

RED Elena delos

Santos

2 If available, submit letter request and fill up RIS.Have it endorsed by the ROS Superinten-dent

Issue the forms needed and assist the client in accomplish-ing them.Endorse the forms to the Office of the Re-gional Executive Director at the Regional Office for approval

5 mins

1 week

NOTE: This is for dispersal transaction applicable for group or organiza-tion

Letter requestRIS

3 If approved, proceed to the station to select a breeder stock

if requested stock (for free/dispersal) releases the requested stock to the client after signing the “Received” por-tion of RIS and the log book

1 to 2 hours

Wilfredo Nelmida

Animal caretakers

Security Guard on Duty

4 If stock wiill be procured Letter request may not be needed. Instead, the client will fill up Order Slip Form

Provide client with Order Slip Form and assist him/her in filling up.

Inform the client where to pay for the stocks

10 min-utes

Wilfredo Nelmida

Lorenzo Alvina

ROS Supt.

Order Slip Form

Technical Assistance on Livestock Technical Assistance on Livestock

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Citizen’s Charter






circum-stances)

Person InCharge

Fees Form

Masbate Center for Livestock Development Asid, Masbate CityPROVISION OF QUALITY BREEDER STOCKS


Issue Official ReceiptPrepare the stock to be procured while the client is paying.

30 minutes

Ma. Teresa AgananCollecting Officer

6 Present the Official Receipt and get the breeder stocks

Check the O.R. Release the required stocks upon presentation of OR

1 to 2 hours

Wilfredo Nelmida

Secutiry Guard on Duty

Animal Caretakers

END OF TRANSACTION

Purebred Buck and Does - Minimum price of P15,000 and an additional of P1,000 to the minimum price for every 6 months incremental in age beyond 12 months up to a maximum of 36 months.

Bucks and Does 87.5% bloodline - Minimum price of P12,000 and an additional of P700 to the minimum price for every 6 months incremental in age beyond 12 months up to a maximum of 36 months.

Bucks and Does 75% bloodline -Minimum price of P10,000 and an additional of P500 to the minimum price for every 6 months incremental in age beyond 12 months up to a maximum of 36 months.

Bucks and Does 50% bloodline -Minimum price of P5,000 and an additional of P500 to the minimum price for every 6 months incremental in age beyond 12 months up to a maximum of 36 months.

Bucks and Does without pedigree -Minimum price of P2,000 and an additional of P100 to the minimum price for every 6 months incremental in age beyond 12 months up to a maximum of 36 months.

PRICES OF BREEDER STOCKS




circum-stances)

Person InCharge

Fees Form

Masbate Center for Livestock Development (formerly Regional Carabao Breeding Station)Mabatobato, Mandaon, MasbateSALE OF CARABAO BREEDER STOCKS

1 Inquire from the station on the availability of breeder stock to be requested or procured


5 minsNellie S. Pasion

Officer in Charge

RED Elena delos

Santos

2 If available, submit letter request to the Director for ap-proval

Assist the client in accomplishing the endorsement form, and endorse it to the Office of the Regional Ex-ecutive Director at the Regional Office for approval

5 mins

1 week

Letter requestRIS

3 If approved, proceed to the station to select a breeder stock, identify the number and determine the amount

If request is ap-proved assist the client in selecting breeder stocks

1 to 2 hours

Nellie S. Pasion

4 Proceed to the ROS Office at Masbate City to pay the amount.

Provide client with Order Slip Form and assist him/her in filling up. Issue Official Receipt

3 hoursMaria

Theresa Aganan

Order Slip Form

Official receipt

5 Go back to the Carabao Breed-ing Station and present the Official Receipt

Get a photocopy of the Official Receipt and release the breeder stock

2 hours Nellie S. Pasion

END OF TRANSACTION

Murrah & Bulgarian Buffalo Age Mestizo Murrah/ Pure Murrah/ Bulgarian Buffalo Bulgarian Buffalo 12-17 months old P15,000.00 P25,000.00 17-24 months old P18,000.00 P30,000.00

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Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

Albay Research and Development CenterCabangan, Camalig, AlbayPROVISION OF BREEDER STOCKS OF PIGS

1 Inquire on the avail-ability of piglets


IF NOT AVAILABLE:Advise the client that they will be included in the masterlist

3 minutes

1 minute

Officer of the Day

Susan Bergantin

2 Pay the amount of fee for the purchase of piglet(s)

IF AVAILABLE:Select piglet(s) to be sold and prepare Order Slip Form


10 minutes

5 minutes


3 Receive the piglet purchased

Release the piglet(s)

1 minutes Susan Bergantin

END OF TRANSACTION




circum-stances)

Person InCharge

Fees Form

Camarines Norte Lowland Rainfed Research StationCalasgasan, Daet, Camarines NortePROVISION OF LIVESTOCK PRODUCTS

1 Inquire on the availabil-ity of breeder stock

Determine avail-ability of needed livestock:

a. Native chicken Native chicken eggsb. Goatc. Sheepd. Native pigs

Accompany the client(s) to the paddock to choose the livestock product(s)


Robert Dacillo

Domingo Nierva Jr.

Abelardo Lander

Production staff

Native Chicken -P100 to P120/kilo

Native eggs - P3.00 to P5.00/pc

Goat -P100 to P150/kilo

Sheep -P100 to P150 /kilo

Native Pig - P200 (first 10 kilos)

2

30-60 mins

3 If available, go to the col-lecting officer for payment


15 mins. Josephine Manlangit

4 Sign in the logbook

Release the requested live-stock products


END OF TRANSACTION


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Citizen’s Charter





circum-stances)

Person InCharge

Fees Form


1 Report heat occurrence and seek the assistance of Artificial Insemination (AI) techni-cian

Inform AI technician

Determine suitability/timing of breeding

5 minutes

5 minutes

Officer of the Day

2 Assist the AI technician in conducting heat check

Visit the animal to conduct heat check.

IF ANIMAL IS SUITABLE FOR BREEDINGconduct AI

IF ANIMAL IS NOT SUITABLE FOR BREEDING:Advise client to observe the animal for a recurrence of heat and to inform the AI technician as soon as possible.

Depends upon the location of the animal

END OF TRANSACTION



What are the requirements: Farmers and farmers organizations, walk-in clients/LGUs, NGOs

Personal appearance of client or representative


Duration: 10 minutesHow to avail of the service:

Provision of Artificial Insemination (AI) Serviceson Pigs and cattle



What are the requirements?

Livestock raisers, farmers (walk-in clients), LGUs

For LGUs - letter request address to the Regional Executive Director For walk-in clientele just seek the assistance of the inseminator

Duration: For LGU request - 1 week For walk-in clients - 30 minutes





circum-stances)

Person InCharge

Fees Form

For LGUs (Mass Artificial Insemination - Heat Synchronization)

1 Submit letter request to the Office of the Regional Execu-tive Director

Receive the request for evaluation. The RED will refer the request to the GMA Livestock Coordinator

1 day Secretary

Dr. Elena B. delos SantosRED

2 Confirmation of request

Approval of request by AgriPinoy Livestock Coordinator

3 mins. Josefina Bañadera Livestock Coordina-tor

3 Wait for the advice on scheduled date

Coordinate with the LGU on the sched-ule date and preparation of chute

1 week A. BalisoroR.

Cerdeño

Artificial Insemination in Large Ruminants

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Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

4 LGU briefing on the procedure of Artificial Insemi-nation. Submit animals for insemination.

Brief the clien-tele on Animal Health protocol. Conduct estrous synchronization and pregnancy diagnosis. Per-form Artificial Insemination.

30 mins.

2mins./ head

2 mins/ head

A. BalisoroR.

Cerdeño

END OF TRANSACTION

For walk-in clients

1 Approach the GMA Livestock Coordinator

Receive the refer-ral request from the Livestock Coordinator

5 mins. A. BalisoroR.

Cerdeño

2 Wait for the advice of the coordinaror

Livestock Coor-dinator approves the request and brief the clientele on Animal Health Protocol

2 mins. J. Baña-dera

A. BalisoroR.

Cerdeño

3 Accompany the inseminator to the location/site

Perform heat detection and artificial insemi-nation

2 mins. A. BalisoroR.

Cerdeño

END OF TRANSACTION




circum-stances)

Person InCharge

Fees Form


1 Submit writ-ten request for technical assistance on biogas instal-lation


2 minutes Officer of the Day

2 Attend briefing on the require-ments for the construction of biogas

Conduct briefing on Biogas Technol-ogy and schedule site visitation and validation

10 minutes

Jania ElaticoSuperin-tendent

3 Assist the team in layouting the site for biogas production

Conduct field visi-tation to determine suitability of the area for Biogas production

1 day J. Elatico certificate of appearance

END OF TRANSACTION



What are the requirements: Farmers and farmers organizations, walk-in clients/LGUs, NGOs

Written request, site validation


Duration: 15 days


Provision of Technical Assistance on biogas Installation

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Citizen’s Charter


Technical Assistance on Livestock Other Technical Assistance

Step Appli-cant/Client

Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form


4 Start biogas plant construc-tion

Supervise construction of biogas plant to ensure adherence to standards

depends on the client’s resources

EC Maranan

certificate of appearance

5 Prepare the required materials to make the bio-gas plant functional

Mount the bio-gas digester, gas holder and stove

1 day certificate of appearance

6 Charge the digester

Monitor gas production and determine suit-ability of gas for household use

14 days certificate of appearance

END OF TRANSACTION

Schedule of availability of the service: Monday to Friday 8:00 am - 5:00 pm without noon break



1. Livestock/Poultry Raisers 5. Private Stake holders2. Cooperatives/Associations 6. Housewives3. Women’s Assn. 7. Meat Processors 4. Students

A letter request addressed to the Regional Executive Director Duration: 1 hour - 1 day (depending on the number of recipes/meat products)




Person InCharge

1 Send letter request to RED requesting for technical assistance such as • Hands on training on product development• Product processing (e.g. mechanical drying)

Office of the RED receives and record the request and route to concerned person-nel

3 minutes

RED

Luz. Mar-celinoChier,

Research/Arlene De

AsisFood Lab Incharge

2 Follow-up the request with the Food Laboratory under Research Division.

Confirm and schedule the details of the activity with the client.

20 minutes


Provision of Food laboratory/Product Dev’t. Services

Food Laboratory Unit

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Citizen’s Charter






A letter request address to the Regional Executive Director to include time, date and venue of training

Animal Products and By-Products Development Unit (APDU)The Animal Products and By-Products Development Unit is located at the Regulatory Division (2nd floor, Field Operations Building) DA RFU 5 Compound, San Agustin, Pili, Camarines Sur.

Itoffersthefollowingservices:

Duration: 1 hour




circum-stances)

Person InCharge

Fees Form

1 Send letter request to RED

Receive and record documents

2 minutes

Record Section

Eva Llagas2 Follow -up

requestConfirm and sched-ule the details of theactivity to the Re-gional APDUcoordinator.Assist on the prepa-ration of training design and project proposal on meat processing/preservation

20 min-utes

1-2 days


Provision of Technical Assistance to livestock and Poultry Raisers, Cooperative, Associations, Women,

Youth, Students, Meat Processors and lGu’s on Meat Processing and Preservation




circum-stances)

Person InCharge

Fees Form

3 Receive techno mate-rialsand recipes for reproduc-tion

Issue technical materials onmeat processing technology and recipes of different meat products

10 minu-ites

Eva Llagas

4 Supplies themeat and ingredients needed(if no DA fund for the purpose)

Prepare and cook meat for demo and taste test a day before the sched-uled training

1 day Eva Llagas

5 Undergo training, sup-plies themeat and ingredients needed(if no DA fund for the purpose)

Conduct demon-stration training onmeat processing and preservationon Basic Meat Pro-cessing: Tocino,skinless longganisa, fresh nativesausage, corned beef, ham, tapa,slab bacon, em-botidoAdvance meat processing: Beef hotdog, struc-tural ham, luncheon meat, mortadella, bolognacooked salami, meat loaf, italiansausage, white sau-sage, salanetti,hangarian sausage.Distribution of train-ing materials

1-2 days Eva Llagas

END OF TRANSACTION

Other Technical Assistance Other Technical Assistance

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Citizen’s Charter






A letter request address to the Regional Executive Director Duration: 1 hour - 1 day (depending on the number of recipes/meat products)




circum-stances)

Person InCharge

1 Send letter request to RED

Receive and record documents and route to concerned personnel

3 minutes

Record Section

Eva Llagas2 Follow -up request

Confirm and schedule the details of theactivity to the Regional APDU coordinator.

20 minutes


Provision of laboratory Services for MeatProcessing




circum-stances)

Person InCharge

Fees Form

3 Hands-on meat processing activities

Provide the meat material

Demonstrate/Ser-vicing on meat processing and provide facilitiesequipment & techni-cal assistance

Pork TocinoChicken TocinoBeef/Pork TapaCorned BeefHamburgerStructured Ham/ Cooked Salami/ EmbutidoMeat LoafBologna/Luncheon MeatSkinless Lonnganisa/ Pork NuggetsFresh Native SausageHotdogSmoked LongganisaQuick cured hamBaconChicken Ham

1 hour1 hour1 hour1 hour1 hour

3 hours

2 hours

2 hours

1 hour

1 hour

1 day

2 hours1 hour30 mins1 hour

Eva Llagas

Servicing/Processing fee 50/kl.

4 Weigh meat Compute for servis-ing fees

5 min. Eva Llagas

5 Pay servicing fee

Issue OR 3 min. Collecting Officer

6 Present OR and receive finished products

Record OR andturn over finished product

2 min. Eva Llagas

END OF TRANSACTION

Servicing Fee Processing Fee10.00* 7.00* 7.00*12.0010.00

15.00

15.00

15.00

10.00

10.00

12.00****10.00**

25.0010.0020.00

22.00** 7.00***20.00***22.0030.00***

60.00

70.00

70.00

30.00***

30.00***

-------60.00***

70.0020.0055.00

*additional P10.00/hour if to be tumbled **additional P54.00/btach if to be smoked***client will provide other needed ingredients ****use of autoclave P125.00/hour


110 111

Citizen’s Charter




What are the requirements: Requisition and issue sheet

Various stakeholders such as LGUs, NGOs, POs, other NGA, individual farmers,




Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Central Bicol Experiment StationDA RFO 5 Compound San Agustin, Pili, Camarines Sur

1 Inquire from the concerned sta-tion/ center on the availability of facilities to be requested

If available, inform the client of the re-quirements (re-sponsibilities of the clients) on the use of the facilities

10 mins. Rosita de Lumen,

Incharge, Dorm/ Train-

ing Hall

Luz R. Marcelino

BIARC Manager

Rosita de Lumen

2 If the facilities are available and the client is amenable with the require-ments of the office, have the facilities reserved for his/her use on specified date(s)

Accept reservation and prepare facilities for use of the client.

5 mins. Req-uisi-tion and Issue Sheet

Availment of Services of Station/Center Facilities(Training Centers, Dormitories, Farmers’ Hall,

Postharvest Facilities, etc.)Step Applicant/

Client

Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

3 If free use of the facilities is requested, present an ap-proved request to the Station / Center Super-intendent

Having shown and provided with copy of the approved request by the client, reserve the use of the facilities to the client on the specified date(s)

10 mins Luz R. Marcelino

Rosita de Lumen

4 Use the facili-ties on speci-fied date(s). Provide for other materials needed in the use of flatbed dryer (fuel, labor, rice hull)

Let the client use the facili-ties on speci-fied dates.

Rosita de Lumen

5 Pay for the fees

Receive pay-ment for the facilities used.

10 minsCashier

END OF TRANSACTION

Training Hall - Aircon P 3,000.00 / day Non-aircon 2,500.00 / day Mess Hall - 500.00 / day Dormitory Aircon 200.00 / day Non-aircon 100.00 / day Drying pavement 500.00 / day Farmers’ Hall Storage Open air pavilion 2.00 / bag Flat bed Dryer 8.00 / bag


112 113

Citizen’s Charter



Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

Sorsogon Dairy Production and Technology CenterCabid-an, Sorsogon City

1 Inquire from the concerned sta-tion/ center on the availability of facilities to be requested

If available, inform the client of the re-quirements (re-sponsibilities of the clients) on the use of the facilities

10 mins. Dolores Ricafranca

ROS Super-intendent

2 If the facilities are available and the client is amenable with the require-ments of the office, have the facilities reserved for his/her use on specified date(s)

Accept res-ervation and prepare facili-ties for use of the client.

20-30 mins.

Dormitory and Train-

ing Hall InCharge

Approved RIS or Letter Request

3 If free use of the facilities is requested, present an ap-proved request to the Station / Center Super-intendent

Having shown and provided with copy of the approved request by the client, reserve the use of the facilities to the client on the specified date(s)

10 mins Dormitory and Train-

ing Hall InCharge

4 Use the facili-ties on speci-fied date(s). Provide for other materials needed in the use of facilities

Let the client use the facili-ties on speci-fied dates.

5 Pay for the fees

Receive pay-ment for the facilities used

10 mins Collecting officer

Official Receipt

END OF TRANSACTION

Training Hall - Aircon P 3,000.00 / day Non-aircon 2,500.00 / day Mess Hall - 500.00 / day Dormitory Aircon 200.00 / day Non-aircon 100.00 / day Drying pavement 500.00 / day Farmers’ Hall Storage Open air pavilion 2.00 / bag





Walk-in clients (farmers, students, out-of-school youths), LGUs, POs, GOs, NGOs and other stakeholders

Duration: 20 minutes




circum-stances)

Person InCharge

Fees Form

1 Approach the person in-charge and ask for the needed IEC materials.

Ask the client what particular IEC mate-rial he needs, for what purpose and how many copies.

1 minuteVincent

Emil Pasumbal

Blesilda Nuñez/

Jayson Gonzales

Lovella Guarin/

EmiliaBordado

2 Wait while person in-charge locates the materials.

Locate the request-ed IEC material.

Photocopy the printed material if the only copy avail-able is the file copy.

2 minutes

5 minutes


Information Education and Communication (IEC) materials on rice, corn, high value commercial crops, livestock, agricultural programs and techno guides on farming are provided by the Agricultural Communications Section located at the Crops Research Quadrangle.

Acknowledgment receipt available at the RAFID

Provision of IEC materials (flyers, posters, brochures on production technologies, commodity profiles,

agency newsletter, etc.) and instructional CDs, DVDs

Publication and E-Library

114 115

Citizen’s Charter



Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

3 List the titles and number of copies of the IEC materials in the acknowledg-ment receipt. Write name and address and affix signature.Accomplish Client Satisfaction Feed-

back form.

Prepare and pack the IEC materials.

2 minutes Vincent Emil

Pasum-bal

Acknowledg-ment Receipt

Client Satisfac-tion FeedbackForm (CSF)

4 Get the requested IEC materials

Provide referrals to other possible sources of information if the material or information be-ing asked for is not available or sufficient.

Emilia B. Bordado

Chief, RAFIS

END OF TRANSACTION

Publication and E-Library Publication and E-Library




Walk-in clients (farmers, students), LGUs, POs, GOs, NGOs and other stakeholders


Acknowledgment receipt available at the RAFID

library Services

The Information Division maintains a library with a collection of more than 2,000 books/titles on agriculture particularly in agribusiness, postharvest technologies, animal culture, agricultural research highlights, fertilizer, fiber crops, flora/fauna/environmental sciences, forestry, fruits & vegetables, crops and legumes, medicinal & ornamental plants, cutflowers.

Books on basic English grammar, communication, information and technology, annual reports of DA and its attached agencies, thesis/dissertations, World and Philippine Atlas, dictionaries and different encyclopedias can also be found in the DA Library.

It also maintains subscription on different agriculture magazines and 3 national newspapers.



Service Pro-vider/

Activities


circum-stances)

Person InCharge

Fees Form

1 Register in the logbook assigned to library research-ers. Students are required to leave their ID with the librarian when bor-rowing a book.

Get student’s ID (for stu-dents). Give the logbook for the client to sign

2 minutes Lita Estrella(Librar-ian) /

4 Search for the needed reference material/book among the refer-ence materials on display.

Or inform the librarian on the specific topic or title of the needed book/magazine.

Locate the reference material.

3 minutes

5 Research on the topic or subject matter.

Books, magazines and newspapers can be brought outside for photo-copying.

Assist the client. Provide referrals to other possible sources of information if the material or information be-ing asked for is not available.

1 day

END OF TRANSACTION

Other Technical AssistanceOther Technical Assistance

116 117

Citizen’s Charter


laboratoryServices

a) Animalsb) Plantsc) Chemicals

Pursuant to the pertinent provisions of Republic Act 1556 (Livestock and Poultry Feeds Act), and existing rules and regulations governing quality standards of commercial feeds and feed ingredient, the following are the mandates of the Regional Animal Feed Laboratory Located at Cabangan, Camal ig, A lbay:

1. Conducts routine chemical analysis on the nutrients of common animal feeds and feedstuff as input data in the development of feed formula for the livestock and poultry sector; and special analysis of commercial feeds and feedstuff as pre-requisite for registration as mandated by law;

2. Collaborates with other Divisions, Agencies in the chemical evaluation of non-traditional feed ingredients.

RAFL offers the following services:

The Regional Animal Feed Laboratory

Schedule of availability of the service: Monday to Friday8:00 am - 5:00 pm



1. Feedmillers, Feed Traders, Suppliers,2. Farmers, Livestock and Poultry Raisers3. Researchers4. Feed Retailers, Dealers/Distributors5. Students6. Enterpreneurs7. Regional/Provincial Animal Feeds Veterinary Drugs and Products Control Officers

1. About the sample: A. Must have complete information and data B. Must have the following sample size: if sample is solid - must not be less than 100g - must be finely ground if sample is liquid - must not be less than 100ml - must have density data if sample is heterogeneous - must not be less than 100g - must be blended

(e.g. laing)2. Corresponding FULL PAYMENT for requested analysis

Feed laboratory Analysis

Animal Laboratory Services

118 119

Citizen’s Charter



Service Provider/ Activities


Person InCharge

Form

Submission of sample

1 Bring the labelled sample to the Receiving Officer. Fill up Analysis Request Form (Form CS-1 xxxx-17)+

Receive sam-ples, interview clients and fill-up request form

5 minutes Officer of the Day

Analy-sis request form

2 Wait for the Order of Payment Form to be accomplished by the Receiving Officer in duplicate.Bring the Order of Pay-ment form to Collect-ing Officer as proof of requested analysis with corresponding amount.Pay the amount and ask for O.R.

Issue order of payment

Issue O.R.

3 minutes C. Marti-nez;

Order of pay-ment

O.R.

3 Bring the Order of Pay-ment Form back to the Receiving Officer. Keep the O.R. for claimining result on due date.

Collecting Of-ficer will affix his/her initials in the O.R number.

2 minutes C. Marti-nez;

Claiming of Laboratory Result/s4 Sign in the visitor’s

logbook. Show O.R. to the staff assigned to release results

Check the O.R. 3 minutes O.R.

5 Get the Lab result and sign in the logbook of released results and on RAFAL file copy of result.

Issue O.R. Let the client sign the log-book and file copy of result. Give the result to the client.

3 minutes

END OF TRANSACTION

Duration: 1 – 5 days depending on the needed analysis



MARY ELIZABETH S. BANDA Chemist III




Person InCharge

Fees Form

6Wait for the result and return on designated date/s

Complete proximate analysis (CP, Mois-ture, Crude Fiber, Crude Fat, Ash)

5 days Mary Elizabeth S. Banda

Coren Holly Martinez

Coleen Lorbes

Maria Angelica Gabad

P992

Crude protein analysis

1 day P216

Moisture Analysis 1 day P200

Crude Fiber analysis 1 day P240

Crude fat analysis 3-4 days P216

Ash Analysis 2 days P120

Calcium Analysis: Titrimetry- e.g. Limestone AAS (instrumenta-tion-other samples

4 days

3 days

P240

P250

Phosphorous Analysis

2 days P450

Salt Analysis 1 day P240

Urease Analysis 2 days P216

Aflatoxin Analysis 1 day 1,300

7 Present O.R. and receive result

Record OR and issue result

5 minutes C. Martinez;J. Luces

END OF TRANSACTION

Tel. No. (052) 484-1901

Animal Laboratory ServicesAnimal Laboratory Services

120 121

NOTE: Analysis is free of charge for samples brought in by deputized Provincial Animal Feeds and Veterinary Drugs and Biologics Control Officer (PAFVDABCO) of the Livestock Inspector/Collectors of the Department of Agriculture Regional Field Office No. 5. Otherwise, all requested analysis for samples brought in by other clients indicated in the box are charged with corresponding fees.

Citizen’s Charter


Schedule of availability of the service: Monday to Friday 8:00 am - 5:00 pm




Person InCharge

Fees Form

A. WALK-IN CLIENTS

1Submit sample in sterile bottleprovided byRADDL

Receive the samples, interview the client and fill-uprequest form.

Advise to pay lab fee

3 minutes Grace Lomibao /O.D.

Specimen Submis-sion Form

2 Pay lab fee Issue OR 3 minutes Grace Lomibao

P250/ sam-ple

Account-able Form No. 51C

3 Prepare the needed media. Performinoculation andincubation.Observe/confirm results.Read/interpret results.

5 days

30 min.

Grace Lomibao

4 Present OR and get resultafter 5 days

Issuance of result 3 min.O.D./Lab. Tech.

Clinical Report Form

END OF TRANSACTION



1. Livestock raisers both backyard and commercial2. Researchers

Fresh collected water sample in sterile bottle

Duration: 5 days (preferably to start on Mondays)


Water Analysis is being conducted by the Regional Animal Disease Diagnostic Laboratory located at the National Highway at Cabañgan, Camalig, Albay.

Water Analysis

The Regional Animal Disease Diagnostic Laboratory is located at the National Highway at Cabanga, Camalig, Albay with a total land area of more or less 2,000 sq. meters. It is mandated to:

• Monitor the incidence and prevalence of infections/notifiable diseases present as well as newly introduced diseases and parasites in the different provinces regionwide.

• Control and eradicate animal diseases and parasites through the use of laboratory diagnostic procedures.

• Serve as reference center for disease diagnostic methods.

• Offer livestock and poultry farmers effective services for diagnostic of bacterial, viral and parasitic diseases as well as nutritional deficiencies and other related conditions.

• Provide technical assistance on any aspect of animal health necessary for the implementation of control and prophylactic measures for animal protection.

The Regional Animal Disease Diagnostic Laboratory


122 123

Citizen’s Charter





Duration: 40 Minutes - 1 hour

Any requesting Livestock Inspectors (LIs), Livestock Technologists (ATs), Veterinarians, Livestock farmers (backyard/Commercial) and other stake-holders.

Fresh blood/serum samples collected from sick or apparently healthy animals





Person InCharge

Fees Form

1Submit serum samples

Receive the sample, inter-view the client and fill-up request form.

5 minutes Officer-of-the Day /Veterinarian

Speci-men Submis-sion Form

2 Pay lab fee Issue OR 2 minutes Grace A. Lomibao

90.00/serum sam-ple

Account-able form No. 51 C

3 Wait while testing is on-going

Process blood/serum sample.Take reagents from the refrig-erator and let them stand at room temp.

5 min.

10-15 min.

Dr. Marissa Guillermo

Dr. Erlinda Tabinas

4 Wait for the result

Test serum sample.Interpret and record resultType result

15 minutes Dr. Marissa Guillermo

Dr. Erlinda Tabinas


5 Get result Issue lab. result

3 minutes Dr. Guill-ermo/ OD

END OF TRANSACTION

CARD Agglutination Test (CAT) for Trypanosome





Person InCharge

Fees Form

1Submit sick or dead animals (poultry & livestock) and fresh blood se-rum sample

Receive the sample, interview the client and fill-up request form.

10 minutes Dr. Marissa Guillermo

Dr. Erlinda Tabinas

Speci-men Sub-mission Form

2 Wait for the lab. result

Prepare parapherna-lias for necropsy

5 minutes Dr. M. Guillermo


If the animal is still alive, collection of blood and fecal sample as well as preparation of blood smear is done.If the animal is already dead, nec-ropsy is doneimmediately.-Disinfection & ex-amination of organs for clinical examina-tion-Collection of suit-able samples for further laboratory testing (e.g. organstissues, etc.)

10 minutes Dr. M Guillermo

Dr. Erlinda Tabinas




Duration: Half day (without laboratory results); 2-3 days (with laboratory results)

Any requesting Livestock Inspectors( LIs), Agricultural Technologists (ATs), Veterinarians, Livestock Farmers (backyard/commercial) and other stakeholders.

Fresh blood serum samples collected (not more than 5 hours dead) Sick animals/dead animals (not more than 5 hours dead)

Gross Pathology (necropsy)


124 125

Citizen’s Charter



Service Provider/ Activities


Person InCharge

Fees Form

4Wait for the lab. result

Examine blood smear & fecal matter.Record obser-vation/findings

20 minutes

30 minutes

Speci-men Sub-mis-sion Form

5 Pay labora-tory fee


3 minutes G. Lo-mibao

P50- P300/ animal de-pend-ingon spe-cie and age

Ac-count-able Form No. 51C

6 Receive result

Type and is-sue result.Issue preliminary findings with prescription or suggested rec-ommendation for immediate remedy. Ad-vise client to come back for further lab result after 3 days.

5 minutes

20 minutes

Dr. M. Guillermo/O.D.

Dr. Erlinda Tabinas

END OF TRANSACTION

Rapid Plate Test (RPT) Brucella, Pullorum & Mycoplasma





Duration: 1 hour - 15 Minutes (for walk-in clients); 2 days for private stakeholders (on the client’s farm)

Any requesting LIs/ATs, Veterinarians, Livestock & poultry raisers (backyard & com-mercial) and other stakeholders.

Fresh blood serum samples collected from sick or apparently healthy animals.




Person InCharge

Fees Form

A. WALK-IN CLIENTS


Receive the sample, interview the client and fill-up request form.

5 minutes Dr. Marissa Guillermo,

Speci-men sub-mission form

2 Go to collecting officer

Take re-agents from the refrig-erator and let them stand at room tem-perature

30 minutes Dr. M. Guill-ermo

3 Pay lab fee and wait while testing is on-going

Issue OR.Test serum sampleInterpret and record results.Type result

2 minutes30 minutes

5 minutes

G. Lomibao Dr. M. Guillermo

G. Lomibao

P150 per serum sample


4 Get result Issue result Dr. GuillermoDr. Tabinas

END OF TRANSACTION


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Citizen’s Charter





Person InCharge

Fees Form

B. PRIVATE STAKEHOLDERS (ON FARM)

1Make a letter request for blood collection addressed to center chief

Receive theletter & schedule blood sampling.Inform the client of the schedule

10 minutes Dr. Marissa Guillermo/

Dr. Rona Bernales

2 Return on agreed date for interview and submit blood sample

Interview the client noting the history. Receive blood samples

1 day Dr. M. Guillermo


3 Wait while the samples are being processed & tested. Come to the lab 2 days after collection

Process the serum samples.Take the reagents from the refrigerator and let them stand at room temperature.Test the serum sample.Interpret and record results.Type result

30 min.

30 min-1hour

1 hour

10 mins.

5-10 min.

Dr. M. Guillermo

Dr. Erlinda Tabinas

4 After 2 days pay lab fee. Present OR and receive result.

Issue ORIssue result

2 min.3 min.

Dr. M. Guillermo/Dr. E.TabinasG. Lomibao

P150 per serum sample

Account-able Form No. 51C.Clinical Report Form

END OF TRANSACTION





Duration: 1 day




Person InCharge

Fees Form

1Submit fecal sample

Receive the sample, inter-view the client and fill-up request form.

5 minutes E. TabinasG. Lomibao


2 Pay lab fee Issue OR 3 minutes G. Lomibao 20.00/sample


3 Get OR Record OR 3 minutes G. Lomibao


a) Perform flotation/sedi-mentation:Prepare andexamine samplesb) Perform MacMaster Exam:Prepare andexamine samplesRecord and type results

30 min - 1 hr./10 samples20 slides/day

30 min/10 samples

20 slides/day

5-10 min.

G. Lomibao/A. Nas

5 Receive result

Issue result 5 minutes G. Lomibao Clinical report form

END OF TRANSACTION

Any requesting LIs/ATs, Veterinarians, Livestock Raisers (backyard & Commercial)and other stakeholders.

1. Fresh fecal sample 2. Complete information & data

Parasitology: Fecalysis


128 129

Citizen’s Charter






Duration: 24 hrs.




Person InCharge

Fees Form

1Submit dog head and answer questionson the Rabies Information Sheet

Receive the sample, interview the client and fill-up ARLD Form

10 minutes M. GuillermoE. Tabinas

ARLD Form (Animal Rabies Labora-tory Di-agnostic Form)

2 Wait while the sample is being examined

Determine if the sample is fit or unfit for examina-tion.

10 min. G. LomibaoA. Nas

20.00/sample


3 Pay lab fee If sample is fit for exam, advise to pay the lab. fee

3min. G. Lomibao P 200 Account-able form No. 51 C

4 Get OR Record OR No. 1 minute G. Lomibao

1. Dog owners/bite victims who want to know if the dog has rabies2. Bite victims who wants to undergo post exposure treatment3. Any requesting party for surveillance purposes.

Dog head freshly cut or frozen (without chemical preservation)

Examination of Rabies Sample for Fat(FlouReScenT AnTIboDY TeST) Step Applicant/

Client



Person InCharge

Fees Form

5 Wait while the sample is being examined. To return after 24 Hrs.

Advise client to return after 24 hours.

Prepare and examine the sample.Interpret, record and type the results.

2 min.

24 hours

Dr. M. Guill-ermo

6 Get result Issue examina-tion result

5 minutes Dr. M. Guillermo/ OD

Labora-tory Result Form

END OF TRANSACTION




1. Livestock raisers both backyard and commercial2. Researchers3. Other stakeholders

Collected fresh feces, tissues, organs, milk, feeds, uterine discharges and various exudates

Duration: 5 days (preferably to start on Mondays)

bAcTeRIoloGY: SIMPle bAcTeRIAl ISolATIon


130 131

Citizen’s Charter





Person InCharge

Fees Form

A. WALK-IN CLIENTS

1Submit samples

Receive the samples, interview the client and fill-uprequest form.Advise to pay lab fee

3 minutes O.D./Lab. Tech.


2 Pay lab fee Issue OR 3 minutes Grace Lomibao

P250/ sam-ple



Prepare the needed media.Perform inoculationand incubation.Observe/confirm results. Read/interpret results

5 days

30 min.

Grace Lomibao

4 Present OR and get resultafter 5 days

Issue result 3 min. Dr. Marissa Guill-ermo /O.D./Lab. Tech.


END OF TRANSACTION






Person InCharge

Fees Form

A. WALK-IN CLIENTS


Receive the sample, interview the client and fill-up request form. Advise to pay lab. fee

5 minutes OD/Dr. M. Guillermo


2 Go to collecting officer

Pay lab fee

Take the reagents from the refrigerator and let them stand at room temperatureIssue OR.

30 minutes

3 min.

Dr. M. Guillermo

P75/ sam-ple


Inactivate serumsamples.Prepare, wash chicken, RBC sus-pensionPerform titratation of undiluted antigen (HA) and back titra-tion of antigenPerform HI Test.Record/interpret resultsType result

30 min.

1 hour

40 min.

40 min.

1 hour5 min.

Dr. M. Guillermo





Any requesting Livestock Inspectors (LIs), Agricultural Technologists (ATs), Veterinarians, Livestock farmers (backyard/commercial) and other stakeholders.

Fresh blood serum samples collected from sick or apparently healthy animals

Duration: 1 day


heMMAGGluTInATIon-heMAGGluTInATIon INHIBITION (HA-HI) for Newcastle Disease


132 133

Citizen’s Charter





Person InCharge

Fees Form

4Present OR and get result

Issue result 5 minutes Dr. M. Guillermo

END OF TRANSACTION

B. CLIENTS IN THE FIELD

1 Request for Blood collection

Interview the client, note down the his-tory. Collect blood samples

1 day OD/Dr. M. Guillermo


Process serum samples

30 min. Dr. M. Guillermo


Test serum sample.Interpret, record and type results.

1 hour Dr. M. Guillermo

4 Pay lab fee Issue OR 2 min. casher P75/ sam-ple


5 Present OR Issue result 3 min. Dr. M. Guillermo


END OF TRANSACTION




Various stakeholders such as LGUs, NGOs, POs, other NGAs, individual farmers; agricultural inputs’ stablishments; universities and colleges, researchers and students

Properly obtained soils, plant, water, fertilizers, other samples for analysis and/or Letter Requests/ Customer Action Sheet (CAS)



The Regional Plant Health Clinic of the Department of Agriculture conducts plant pest and disease diagnosis, identification of causal agents and recommends control measures.

They also conduct field visits to verify, evaluate and monitor reported pest and disease problems.


Giovanni Valenciano OIC Chief, Regional Crops Protection Center




circum-stances)

Person InCharge

Fees Form

1 Submit writ-ten request indicating technical as-sistance needed


Provide Cus-tomer ActionSheet (CAS) and instruct on how to accomplish the CAS

2 minutes

3 minutesLolita

B. Pama/

Pedro F. Oliver

Letter Re-quest

CAS

Diagnosis of Diseased Plants, Identification of Insect Pests and Recommendation of Control Measures

Plant Laboratory ServicesAnimal Laboratory Services

134 135

Citizen’s Charter


Chemical Laboratory ServicesPlant Laboratory Services

The Regional Soils Laboratory

ELEMENTS SOIL WATER PLANT TISSUE FERTILIZER

Total Nirogen P 150.00 200.00 150.00 150.00

N/ Ammonium N 150.00 100.00 - 200.00

Nitrate N 150.00 300.00* - -

Total Phosporus (P) - - 200.00 200.00

Available P 150.00 - - -

Phosphate (PO4) - 100.00 - -

Potassium (K) - 150.00 - -

Calcium (Ca) - 150.00 - -

Sodium (Na) - 150.00 - -

Magnesium (Mg) - 150.00 - -

Total Potassium (K) - - 150.00 150.00

Total Calcium (Ca) - - 150.00 150.00

Total Magnesium (Mg) - - 150.00 150.00

Total Sodium (Na) - - 150.00 150.00

Copper (Cu) 100.00 100.00 100.00 100.00

Zinc (Zn) 100.00 100.00 100.00 100.00

Table 1. laboratory Services / Schedule of charges

The Regional Soils Laboratory located at Del Rosario, Naga City conducts the following activities.

1. Conducts soil analysis using Soil Test Kit and recommend tentative fertilizer usage of major food crops.

2. Conducts chemical / physical analysis of soil, water and plant tissue samples in support to research and development activities of the Department of Agriculture and other RD&E network members.

3. Conducts quality tests on nutrient contents of different soil ameliorants such as inorganic and organic fertilizers, liquid fertilizer, compost and soil conditioner prior to FPA registration

4. Conducts chemical analysis of special assay samples of the requesting clientele.

5. Provides reagents or refill the Soil Test Kit of LGU’s Agriculture technicians and other institutions or requesting clientele.


TIRSO O. PERLAS OIC- Chief, Regional Soils Laboratory

Del Rosario, Naga CityTel No. (054) 4758204




circum-stances)

Person InCharge

Fees Form

2 Accomplish Customer ActionSheet (CAS)

Receive the CAS 1 minute

3 Submit insect or infected plant samples for identification.

Wait for the result or go home and come back on agreed date.

Receive the sample and instruct the client to wait for the result or to come back after 1 day if it will take long hours to finish the analysis.

For Insects:Collect and label insects; culture them in laboratory if needed; and identify them.

For Pathogens:Observe signs and symptoms in thesubmitted plant samples.Incubate plant parts in moistened filter paper placed in a petri dish.Observe under the microscope for fungal pathogens and observe for ooze streaming in case of bacterialpathogen.Observe visual symp-toms for viruseschanges in color, size, & shape of the plant parts.

5 hours

24 hours

30 min-utes

30 min-utes

LolitaB. Pama/

Pedro F. Oliver

4 Come back on the agreed dateand get result.

Issue result.Talk to the client on the findings/result of obser-vation and recommend control measures.

END OF TRANSACTION

136 137

Citizen’s Charter


ELEMENTS SOIL WATER PLANT TISSUE FERTILIZER

Manganese (Mn) 100.00 100.00 100.00 100.00

Iron (Fe) 100.00 100.00 100.00 100.00

Exchangeable Na 100.00 - - -

Exchangeable K 150.00 - - -

Exchangeable Ca 100.00 - - -

Exchangeable Mg 100.00 - - -

Chloride (Cl) 150.00 150.00 - 150.00

Sulfate (SO4) 150.00 150.00 150.00 -

Carbonate (CO3) 150.00 150.00 - -

Bicarbonate (HCO3) 150.00 150.00 - -

Exchangeable Acidity 150.00 - - -

Organic Carbon 150.00 - - 150.00

CEC Direct 200.00 - - -

Aluminum (Al) 150.00 - - -

Free Iron Oxide (FezO3) 200.00 - - -

Calcium Carbonate (CaCO3) 150.00 - - -

Electrical Conductivity (EC) 100.00 100.00 100.00 100.00

pH 50.00 50.00 - 50.00

Moisture** 50 - 50.00 50.00




Various stakeholders such as LGUs, NGOs, POs, other NGA, individual farmers, agricultural inputs’ establishments

Properly obtained soils, plant, water, other samples for analysis and / or Letter Requests CAS

Monday to Friday 8:00 am - 5:00 pm without noonbreak

NOTE:

* If Nitrate (N) only is required, if Total Nitrogen, Ammiacal -N and Nitrate (N) are required, no charge for Nitrate (N).

** if the request is for moisture content only, a fee of P50.00 is charged. However, if other kinds of analyses are to be done with the same sample and results are to be reported on oven-dry basis, there will be no fee for moisture determination.

Fertilizer Complete Analysis (MC, OM, N, P, K, CN) = P650.00

Rapid Testing (STK) with fertilizer recommendation P100.00

PHYSICAL ANALYSISSoil Texture 200.00

Water Holding Capacity (WHC) 150.00

Bulk Density (Core Method) 150.00





circum-stances)

Person InCharge

Fees Form

1 Submit prop-erly obtained plant, water, air-dried soil and other samples for analysis

Provide laboratory request formReceive sample

2 mins. Officer of the Day/

Info Officer

Pls. refer to the table on previ-ous-page

Lab re-quest form

2 Accomplish the lab re-quest form

Instruct client on how much and how to pay for the analysis

5 mins. Officer of the Day/

Info Officer

3 Pay the labo-ratory analysis fee

Receive payment and issue Official Receipt

3 mins Collecting Of-ficer

Will be instructed to come back on a specified date

Conduct the lab analysis request-ed by the client for the sample submitted

1-2 weeks J. Reblando M. Valenciano

4 Get the result of the analysis on the date specified

Release the result of analysis made upon presentation of official receipt

5 mins. Officer of the Day/ Info Officer

END OF TRANSACTION

* This refers to the laboratrory services contained in Table 1.

Page 132.

Chemical / Physical Analysis of Soil, Water and Plant Tissue Samples*

Chemical Laboratory Services Chemical Laboratory Services

138 139

Citizen’s Charter


Land Conversion and Reclassification

140 141

Land Conversion and Reclassification




Land owners or authorized representatives


1. Sworn Declaration of Application for Land Use Reclassification2. Proof Ownership of Land (e.g. photo copy of the OCT/TCT and/or other documents establishing ownership duly certified by the Register of Deeds not later than thirty (30) days prior to filing. If at the time of application, the landholding is not untitled agricultural land, the following shall be required in lieu of the copy of title: a) DENR Community Environment and Natural Resources Officer (CENRO) Certifi- cation that the landholding has been classified as alienable and disposable; b) Certification from DENR CENRO (for administrative confirmation of imperfect title) or the Clerk of Court or regular courts (for judicial confirmation of imperfect title) that; the titling process/proceeding has commenced; and there are no adverse claimants.

NOTE: If the title has any encumbrances/mortgages, certification by the lending institution/ mortgages that he has no objection to this application.

3. Special Power of Attorney (if petitioner is other than the owner of the land or Board Resolution of the owner is a corporation (signatures of members).4. Map of the Area/Parcellary Map prepared by a licensed geodetic Engineer (indicate name of owner; title no.; lot no. and area).5. Location Map with sufficient reference point for proper identification of lot(s) applied for.6. Zoning Certification from HLRB Regional Officer/ Deputized Zoning Administrator identifying the specific land use of the subject land.7. Other documents that may be submitted (5 R pictures of the area with captions duly certified by a member of the DA-RLUTWG inspection team).8. Certification from National Irrigation Administration (6 hectares and above to be signed by the Regional Irrigation Manager)9. Certification from the Sugar Regulatory Administration (if applicable)10. Certification from Phiiippine Coconut Authority (if applicable) should be signed by the Regional Manager.11. Certification from Fiber Industry Development Authority (if applicable).12. Certification from Bureau of Fisheries and Aquatic Resources (if applicable).

Issuance of Certificate of Eligibility forLand Use Conversion/Reclassification




circum-stances)

Person InCharge

Fees Form

1 Submit docu-mentary require-ments

Receive,assess com-pleteness of requirements and make schedules.

10 min-utes Tirso Perlas

Tirso Perlas


Filing Fee:<15 has = P1,750

15-30 has =P2,000

>30 has = P3,000

Inspection Fee:<15 has= P5,000

15-30 has=P7,500

>30 has= P10,000

LUC Form 1 & 2

2 Accom-pany the service provider to the site

Conduct ocu-lar investiga-tion of the site

1 day

3 Prepare inspection report

15 mins

4 Prepare certificate of eligibility if area is a.) <5 hectares and is outside SAFDZ. Certificate to be signed by RED

or b.) prepare letter of endorsement to DA National Technical Committe on Land Use Matters (NTE-CLUM) if area is >5 hectares and is within SAFDZ

10 mins.


Duration: Less than 5 has. and outside SAFDZ - 1 day and 40 minutes5 has. and above and within SAFDZ - 1 month, 1 hour and 15 minutes

Citizen’s Charter





circum-stances)

Person InCharge

Fees Form

5 Get Cer-tificate of Eligibility for Con-version

or

Wait while certifica-tion is being processed and return on speci-fied date.

Get the certifica-tion.

Or return to DA RFU 5 upon notice of receipt of certifica-tion from OSEC

a.) Release Cer-tificate of Eligibil-ity for Conversion once signed by the Regional Ex-ecutive Director

b.) Send en-dorsement to NTECLUM for further review and issuance of appropriate certification.

NTECLUM pro-cesses certifica-tion and notify the client or mail the certification upon completion.

Issue appropriate certification.

Release certifi-cate

5 mins.

5 mins.

1 month

30 min-utes

5 minutes

Tirso Perlas

Tirso Perlas

NTECLUM

Office of the DA Secre-

taryElliptical Road,

Diliman, Quezon City

Tirso Perlas

END OF TRANSACTION

142 143

PERFORMANCE PLEDGE

WE, the officials and employees of DA RFO-5with the help of Almighty God,

do hereby pledge to commit and dedicate ourselvesin the performance of our sworn duties within the

bounds of all laws guaranteeing the speedy deliveryof our FRONTLINE SERVICE in accordance

with R.A. 9485 as enshrined in this

CITIZEN’S CHARTER

In the discharge of our duties and in collaboration with theLocal Government Units (LGUs), Non-Government

Organizations (NGOs) and other National GovernmentAgencies (NGAs), we shall endeavor to sustainfaithfully the provision of timely support services

and technical assistance, among others,to pave the way for competitive agricultural

productivity in the countryside;to ensure that production inputs and services

are available to farmers, fisherfolk andall other stakeholders;

to be able to actively perform our respective rolesin the development of the agriculture and

fisheries sector in the pursuit of:

Job Generation, Poverty Alleviation, Increased Income,Food Security and Sufficiency

and Sustainable Development.

Performance Pledge

Citizen’s Charter


FEEDBACK AND REDRESS MECHANISMS

THE DA RFU-5 WOULD W ANT TO BE OF BETTER SERVICE TO YOU,

PLEASE LET US KNOW HOW WE HAVE SERVED YOU BY PROVIDING US FEEDBACK THROUGH THE

FOLLOWING:

Accomplish our Feedback Form available at thePublic Assistance and Complaints Desk (PACD)at the Administrative Lobby and place it in the

drop box located at the PACD counter.

or

Email us at: [email protected]

or

Talk to our Officer-of-the-Day at the PACD counterwho will immediately forward your complaint to the

concerned staff or you may see our Personnel Officerwho is the designated BILIS AKSYON Partner.

We assure you that your concern(s) will be swiftly actedupon and in case something goes wrong in the provisionof our service we shall rectify the error committed at nocost to you and whenever necessary and applicable,

re-do our service to your satisfaction.

THANK YOU FOR YOUR COOPERATION.

Performance Pledge

144 145

CUSTOMER FEEDBACK FORM

Date/Time of Visit:_________________________________ What areas of the office did you visit today? _______________________________

Please check the box with the comment you agree with:

1.) Our Office: Yes No location of office is easy to locate is the office clean and orderly comfortable waiting area helpful Directional Signages well-maintained facilities Comfort rooms Clean floors

2.) Our Frontliners: officer of the day/employee in-charge available? officer of the day/employee in-charge knowledgeable? courteous? customer friendly? speed and prompt in delivery of service? attentive to clients?

3.) Requirements: requirements made known? additional requirements not in the checklist required? required fees known?

4.) Our officials: were the authorized officials available? did it take him/them long to sign the document? were their too many signatories

5.) Comments/Suggestions: _________________________________________________________________ _________________________________________________________________ _________________________________________________________________

6.) Other comments/Suggestions:

Commendation for (name of personnel) : _____________________________________________________________________________________________________________________________________________________________________________________________

Areas for improvement (please give details):______________________________________________________________________________________________________________________________

Customer Feedback Form

Citizen’s Charter


7.) About You:

Name : __________________________________ Address : __________________________________ Contact No : __________________________________ Occupation : __________________________________ E-mail Address : __________________________________

Age group: Frequency of Visit: below 20 yrs. once a week 20-29 yrs. few times a week 30-39 yrs. once a month 40-49 yrs. others (Pls. Specify) 50 & above

What is your complaint?__________________________________________________ __________________________________________________________________________________________________________________________________________

When did it happen?__________________________________________________________________________________________________________________________

What would you like us to do?_______________________________________________________________________________________________________________________________________________________________________________________

Customer Feedback Form

146 147

Proceed to the NAME/DESIGNATION MAIL/E-MAIL ADDRESS TEL./FAX /CELL NO.DR. ELENA B. DELOS SANTOSRegional Executive Director

New Admin Bldg, DA RFO 5San Agustin, Pili, Cam. Sur

[email protected]

(054) 477-0381 (fax)

DR. EDGAR R. MADRIDRegional Technical Director for Research and Regulations

Crops Research QuadrangleDA RFO 5

San Agustin, Pili, Cam. [email protected]

(054) 4777-448 (fax)

RODEL P. TORNILLA OIC RTD for Operations and Extension

2nd Floor Operations Bldg, DA RFO 5

San Agustin, Pili, Cam. Surdarfu5operations@

yahoo.com

(054) 4777-263 (fax)

BANNER PROGRAM COORDINATORS

RODEL P. TORNILLARice Program Regional Coordinator


San Agustin, Pili, Cam. Surdarfu5operations@

yahoo.com

(054) 4777-263 (fax)

DR. MARY GRACE dlp. RODRIGUEZHigh Value Crops Development Program Regional Coordinator


San Agustin, Pili, Cam. Sur

(054) 4777-263

LORENZO L. ALVINACorn Program Regional Coordinator

2nd Floor. Operations Bldg, DA RFO 5

San Agustin, Pili, Cam. Surda5agribusiness@

yahoo.com

(054) 4777-263

JOSEFINA U. BAÑADERALivestock Program Regional Coordinator



(054) 4777-263

Directory of Officials

DIRECTORY OF OFFICIALS

Citizen’s Charter


DIVISION CHIEFS

ALOHA GIGI I. BAÑARIAChief, Planning, Monitoring and Evaluation Division

Planning Office, DA RFO 5San Agustin, Pili, Cam. [email protected]

(054) 477-1533

DR. MARY GRACE dlp. RODRIGUEZOIC Chief, Operations Division


San Agustin, Pili, Cam. Surda5agribusiness@

yahoo.com

(054) 4777-254

ROSITA M. IMPERIALChief, Regulatory Division

New Regulatory Building, DA RFO 5


(054) 4777-146

LUZ R. MARCELINOChief, Research Division

Crops Research Quadrangle, DA RFO 5


(054) 477-0475

ROSARIO C. SALESChief, Administrative and Finance Division

Ground Flr. Administration Bldg, DA RFO 5


(O54) 4777-226

ADELINA A. LOSAChief, Agribusiness & Marketing Assistance Division

AMAD office, DA RFO 5San Agustin, Pili, Cam. Sur

[email protected]

(054) 477-2122

DR. RONA T. BERNALES Chief, Integrated Laboratories Division

RCPC office, DA RFO 5San Agustin, Pili, Cam. Sur

(054) 477-0068

ENGR. NILDA T. ALBAÑOChief, Regional Agricultural Engineering Group

Engineering Bldg,DA RFO 5San Agustin, Pili, Cam. Suremail: [email protected]

(O54) 477-7226

Directory of Officials

DIRECTORY OF OFFICIALS

148 149

OTHER KEY OFFICIALS

EMILIA B. BORDADOResident Ombudsman and Chief, Regional Agriculture and Fisheries Information Section

Crops Research Quadrangle, DA RFO 5


(054) 477-5113

MARIA PUREZA SAN BUENAVENTURAOIC Chief, Human Resource Management Section

Administration Building DA RFO 5


(054) 477-2126

Citizen’s Charter Team

Layout and DesignLOVELLA P. GUARIN

EditorsEMILIA B. BORDADO

ALOHA GIGI I. BAÑARIA

Website: bicol.da.gov.phFacebook: Agriculture Bicol

Chairperson : Aloha Gigi I. BañariaVice-Chair : Rosario S. Sales\

Members Alternate Members Operations : Rodel P. Tornilla Josefina U. Bañadera Regulatory : Rosita M. Imperial Raymond R. Marcelino Research : Luz R. Marcelino Corazon A. Orbon Admin & Finance : Rosario C. Sales Imelda P. Acompañado AMAD : Adelina A. Losa Nancy F. Salvino RAED : Nilda T. Albaño Jerry A. Eboña ILD : Rona R. Bernales PMED : Aloha Gigi I. Bañaria RAFIS : Emilia B. Bordado

Support Staff : Maria Pureza B. San Buenaventura Marilou D. Bordon Mary Ann R. Cuya Peñafrancia O. Suzara Lovella P. Guarin

Documents

Citizen’ ter TABLE OF CONTENTSbicol.da.gov.ph/rfo5newweb/wp-content/uploads/2018/... · Banner Programs Rice Program 18 Corn Program 18 High Value Crops Development Program 19 Livestock