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Cisco’s Organization Culture
Presenters
Amritha Inderpreet Komal
ApratimBindiMayur
Cisco Overview
Founded in Dec, 1984
“Best 100 Places to Work for 8 Consecutive Years”
Worldwide leader in networking for the Internet
Internet Protocol-based (IP) networking solutions are the foundation of networks
Evolution of Organization Culture
Evolution of Cisco Culture
Entry “John T. Chambers”
Changed the Leadership Style
Changed Incentives
Changed Structure
Changed the work culture
Used Social Media Tools
John Chambers - 5-pillar collaboration approach
And………….LIVING @ Work!
Cisco’s Organizational Culture
Cisco’s Culture
Employee involvement
High Level of Trust
Decision Making Team
Employee Empowerment
Absence of Micromanagement
Authority, Responsibility and the Accountability Cisco culture badge
Cisco’s Culture
‘Work/Life’
Flexible schedules and paid time-off
Frugal Spending
Perks and Incentives
Fun loving environment
Recreational activities
Employee Resource Groups
Connected Women (CW)
Cisco Gay, Lesbian, Bisexual, Transgender, and Advocates Network (GLBT&A)
Cisco Black Employee Network (CBEN)
Cisco Disabilities Awareness Network (CDAN)
Middle East Diversity and Inclusion (MEDI)
Indians Connecting People(ICON)
Cisco’s Culture Does Affect the Bottom Line
Cisco’s quick recovery
1999 2000 2002 2003 2004
2,0232,668
-1,014
1,893
3,578
4,401
2001
Net Income (in USD millions) Recorded losses in 2001 during the dot com bubble burst
Bounced back with net profits in 2002
Industry observers attributed this comeback to the organization culture
Proof in the Performance
SPICE
“We strive to be a best in class resource for Cisco's investors and analysts and to be strategic partners for management.”
‘WORSHIP OF CUSTOMERS’
Fiscal year 2011, Cisco employed a total of 41,163 people worldwide
Within 15 years Cisco bought 14 companies at investment of $5.5 billion
Social investment strategy
Drivers of Cisco’s Culture
Customer’s First
Customer comes first
Customer feedback
Customer satisfaction
Identifying problem area
Customer Loyalty
Top management support
Focus on growth
Regular support with executive and personnel through Intranet
Birthday breakfast, new hire session with Chambers
Transparent communication
Set examples
Use of Technology
HR transactions done online
Provided line managers with online tools
More than 40,000 pages on web for internal use
Concept of telecommuting
Internet TV enabled observe children at Cisco campus
Recruitment @ Cisco
Find candidates Frugal Not obsessed with status Future - enthusiasts of the internet
Passive applicants
Websites like and
“friends@Cisco”
Art fairs and annual events
Acquisitions and Partnerships
Competencies through acquisitions
R&D investment of $3 billion to be a Leader in Technology Innovation
Strategic alliances
Cisco Leadership Series – instructors from global business schools
Cisco’s Current Scenario
Current Challenges
Market Saturation - Share price fell from $70 to $17
Innovative technology – Cisco unable to cope up
Weak operational control and slow in making decisions
Unsuccessful ventures
Our Key Takeaways
Organizational work culture should evolve as per external factors
Work culture and policies doesn’t work at every phase
Market position of the company affects the work culture to some extent
Questions???