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7/31/2019 Cisco WebEx Connect C6 Overview BDM - Copy
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1 2009 Cisco Systems, Inc. All rights reserved.
Cisco WebEx ConnectPresence and Enterprise Instant Messaging On-Demand
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Product Overview & Positioning
Targeting Prospects
Delivering Value
Selling Tactics
Q&A
Session Overview
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Business Challenges &Drivers
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Todays Business Complexities
Business Impact
Product/ServiceExcellence: MissedOpportunities, MarketTransitions
Customer Intimacy:Slower Responsiveness toCustomers
Operations Excellence:Higher Costs
Human Impact
Harder to Build Trust
Difficult to Know Whothe Right Expert Is
Information SharingAmong CompaniesDifficult
Trends
Global Value Chains
Consumerization
Information Overload
Workforce Mobility
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Users TakingMatters into TheirOwn Hands
Challenges Enterprises to Keep Pace
Technology Designedfor the Old World
EmployeeEnterprise
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TechnologyTrends
Mobility
VideoEverywhere
Social
Networking @
Work
Software as aService
Virtualization
Collaboration Is More Critical Than Ever
BusinessImperatives
CostReduction
EmployeeProductivity
Customer
Intimacy
CompetitiveDifferentiation
Innovation
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Cisco WebEx Connect
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Cisco Collaboration Portfolio
IPCommunications
CustomerCare
ConferencingTelepresenceEnterprise
Social SoftwareMobile
ApplicationsMessaging
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Powered by Jabber XMPP for Presence & IM
Presence Control & Federation
Determine who can view your presence information
Federate with standards based XMPP clients
Native Support for B2B & B2C Federations
Jabber, Microsoft Office Communicator, IBMSametime, AOL* and Google Talk
Rich Media Escalation
Audio conferencing, VoIP, Video chat, WebExMeeting integration
Enhanced policy management andorganizational administration
Optional Cisco UC Integration
Soft phone/IP desk phone, mid-call controls, voicemail access, call history
*Additional cost for AOL federation
Cisco WebEx Connect EIMOn-demand Enterprise Instant Messaging
http://www.jabber.com/CE/JabberHome7/31/2019 Cisco WebEx Connect C6 Overview BDM - Copy
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Deep Integration Through Cisco Collaboration PortfolioCollaborate through the right media for the situation
Seamless Media escalation from IM tovoice to video to web conferencing
Audio
Video
WebConference
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Reduce Communication Delays
Standard and custompresence notifications
Phone presence Blocked or Do Not
Disturb presencestates
Control who viewspresence information
Determine when and how you want to be contacted
Presence Notifications
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Reach Colleagues Quickly
User Profiles
1:1 or to group chat
File transfer
Archived messages
Add contacts from yourcorporate directory
Enterprise Instant Messaging
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Reach Across Networks
Add contacts from public IMnetworks
AOL/AIM
Google Talk
XMPPhttp://xmpp.org/software/clients.shtml
Add contacts from other federatedWebEx Connect organizations
Federation controlled by WebExConnect administrator
Federation
Standards based interoperability allows you to workwith partners or customers outside your firewall
http://xmpp.org/software/clients.shtmlhttp://xmpp.org/software/clients.shtml7/31/2019 Cisco WebEx Connect C6 Overview BDM - Copy
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Embedded soft phone
- Make and receive phone calls from anywhere
- Mid-call controls: Transfer, hold, conference
Full Cisco IP desk phone control
Ad-hoc audio conferencing
- CUCM, Unified MeetingPlace, WebEx, or 3rdparty SP audio
Phone presence indication
Voice mail integration Now Part of CUWL
- CUCI Only, Connect Service purchasedseparately
* Requires Cisco Unified Communications Manager 6.1.3 and above
Cisco UC Integration for WebExConnect* (CUCI Connect)
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Pending Group
Features
Communicate with Teams
Dial-in / Call-back
Active Speaker
Mute and UnMute
Mute and UnMute All
Expel
Invite by Phone
Invite by SMS
Audio Conferencing
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Richer Interactions
Plug and play USB webcam
Minimal configuration
One-click to launch
1:1 video chat
Cross-company
H.264 video codec up toCIF Resolution
1:1 Video Conferencing
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Escalate to WebEx Meetings
Launch WebExmeetings from yourWebEx Connect
calendar or teamspaces
Single Sign-Onbetween WebEx
Meetings andWebEx Connect
Integrated Web Conferencing
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Your Business Day in One Place
Taps directly into yourMicrosoft Outlook calendar
Start/join a WebEx meeting
View meeting participant listand additional details for anevent
Communicate with meetingattendees directly from yourcalendar
Calendar
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Cisco WebEx Connect Web Clienthttps://im.ciscowebex.com
- Extends IM to additional platforms- Available from any desktop
Feature Details
Browser based IM client
IE 7.0 & 8.0, Firefox 3.0 & 3.5, Safari 4.0
IM only does not support spaces,Cisco UC Integration, voice/video
English, French only Available to all WebEx Connect
users, no additional cost
https://im.ciscowebex.com/https://im.ciscowebex.com/7/31/2019 Cisco WebEx Connect C6 Overview BDM - Copy
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Delivering Value withWebEx Connect
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Fast ROI with SaaS for Collaboration
ReducedIT Cost
BusinessProductivity
LowRisk
No infrastructure to
manage or deploy
Rapid, low costImplementationand operation
Free up IT resources
for strategic planning
Continual technologyenhancements
Anywhere, anytimeaccess
Reduced Travel
Immediatecross-companycollaboration
Integrated intobusiness process
No capital expenditure
Predictable monthlypricing
Rapid proof of concepton real projects
Increase service asdemand dictates
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Find
Interact
Collaborate
Manage
Maximize
Conduct
Key Takeaways
Available colleagues, partners, and customers
With anyone, anywhere, anytime through the best channel
With anyone around the world
Virtual project teams across boundaries
Resources by reducing travel
Business more efficiently
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Challenge:
Significant IT Management
resources dedicated to EIM Find knowledge experts and enable
rich communication quickly
Collaborate effectively with partners,vendors and customers
Reduce travel costs
Solution:
Migration to Cisco WebEx Connect IM87,000+ seats
WW deployment in 45 days
Support cases below 1%
Cisco UC Integration for WebExConnect in next 90 days
BusinessValue
Significant Total Cost of Ownership savings
Leverage Cisco IP Network
Quicker, better informed decision making
Build richer relationships with colleagues, partners, and
customers
Case Study: Cisco
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Recent WebEx Connect Enterprise Wins
Conglomerate 90,000+ seats deployed today Target 380,000+ seats by end of July
Communication Equipment
First EMEA enterprise customer 25,000+ seats 10 weeks IBM SameTime migration Integration with WebEx Meetings
Apparel Design/Manufacturer Fully deployed - 6 week implementation 24,000+ seats Microsoft OCS migration Integration with WebEx Meetings CUCI Connect to come
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Q&A