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Cisco Webex Calling

What is the Cisco Webex® Calling offer? Cisco Webex Calling offers Cisco® channel partners the opportunity to better address the cloud calling and collaboration needs of the 100+ user mid-market to enterprise segments and to expand their geographic reach to global markets in a single bundle that includes: • Comprehensive cloud calling with enterprise-grade PBX features • Webex Calling group features, including unlimited subscriptions of auto-attendants, hunt

groups, and call queues • Webex Calling app, which is a Webex-branded end-user calling app that also can be used

for call invocation from Webex Teams™• Webex Teams with messaging, screen sharing, and audio and video conferencing • The option to add Webex Meetings for an advanced meeting experience that includes

meeting room recording, meeting room locking, remote dial-in access over PSTN, and up to 1000 meeting participants

• The ability to leverage the entire Cisco Multiplatform Phones (MPP) and headset portfolio and complete range of Cisco video endpoints

• Partner or customer-provided PSTN connectivity via a local trunking gateway • Selling on a subscription basis, as part of the Cisco Collaboration Flex Plan

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Offer overview ContentsOffer overviewPSTN optionsEquipment optionsCollaboration Flex Plan optionsGlobal availabilitySales, channel, and customer benefitsPartner onboardingDelegation of responsibilityOrderingDeploymentFormer Spark CallingAdditional resources

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What are the business goals for this offer?

Our goals for the new Webex Calling offer are to:

• Meet the needs of mid-market and other customers who desire to migrate their voice services to the cloud

• Give Cisco channel partners a winning cloud calling offer they can bring to market quickly

• Differentiate with a comprehensive and integrated cloud collaboration suite with an unmatched global reach

• Target the sweet spot of the enterprise space—the underserved 100-1000 user cloud calling and collaboration segment, while also providing the ability to sell above and below this segment

Webex Calling positions our channel partners to differentiate and win by offering a unique and scalable cloud collaboration experience based on the complete Cisco Collaboration portfolio. Channel partners can anticipate greater retention of existing accounts as they transition to the cloud, while attracting new enterprise accounts with innovative solution bundles. These bundles will deliver the kind of collaboration experiences and performance advantages that meet the needs of the 100+ user business segment today.

How does Webex Calling facilitate enterprise customer migration to the cloud? The following qualities of Webex Calling simplify the process for businesses with 100+ users to transition to the cloud at their own pace:

1. Serves as a complete PBX replacement solution2. Enables customers to continue using their existing PSTN services

to connect to the Webex Calling cloud3. Supports customers wanting to make their cloud transition in

phases. Webex Calling supports Cisco Unified Border Element (CUBE) to define certain networking and centralized dial plan delivery across an existing PBX or Cisco Unified Communications Manager (UCM) network

4. Leverages customers’ existing UCM investments in most Cisco 7800 Series and 8800 Series IP phones by upgrading the firmware to make these phones compatible with the Webex Calling platform. The cost of this upgrade is covered in the Flex Plan subscription

How is this different than the Webex Calling product previously available, which is based on the Former Spark Calling product? The new Webex Calling offer is based on Cisco BroadCloud® and offers:• A proven global cloud calling platform that is both secure

and reliable• A rich set of enterprise PBX features • Flexibility to use a customer’s existing or new PSTN connectivity• Integration with a huge portfolio of Cisco devices serving every

purpose, space, and situation, all delivered from a single license

How does Webex Calling support multiline call handling?

Webex Calling users with a multiline desktop phone will be able to handle multiple calls at once. The Webex Calling app desktop and mobile clients will only support single line call handling.

Is visual voicemail provided?

Yes. Users will be able to see their voicemail queue in any of the Webex Calling client apps. A user can see the time/date stamp, along with source and length of each voicemail. Users can select any voicemail message for playback handling and deletion. At this time there is not any voice-to-text transcription of voicemail messages.

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Is there any call center functionality built into Webex Calling?There is no traditional call center functionality at this time (e.g. agent/supervisor roles and reporting). Several group features of Webex Calling can be used to provide basic call center functionality, such as auto attendant, hunt groups and call queuing.

Does Webex Calling support faxing?

Yes. Inbound faxes are seen as fax messages to an inbox. Users can receive, store, print, review and manage their fax messages. Incoming faxes can be automatically forwarded to the intended user email address. New fax message notifications are provided in the same manner as new voicemail notifications. Outbound faxing is supported via traditional fax machines connected to an ATA 190 Series analog telephony adaptor.

Does Webex Calling support call recording?

Not at this time. Call recording is a priority feature on our product roadmap.

Where can I find a list of all features supported in Webex Calling?The data sheet provides a feature list, as does the feature definition document.

How is PSTN connectivity provided with Webex Calling? Webex Calling enables your customer to locally connect their existing PSTN service to the Webex cloud through the use of Cisco approved gateways.

PSTN options

Which local gateway and software should a customer plan to use?Webex Calling with less than 200 users should typically use the 4321 ISR with required Cisco IOS® XE Software. The 4321 ISR will support up to 40 sessions, hence 200 users given a 1:5 ratio. If you require more sessions, a more powerful router will be required.

Here is an example bill of materials for a 4321 ISR:

Production code Description Quantity

ISR4321/K9 4321 ISR hardware 1CON-SSSNT-ISR4321K

8x5 NBD solution support 1

SL-4320-UC-K9 Unified communication license for Cisco 4320 ISR

1

SL-4320-SEC-K9 Security license for Cisco 4320 ISR

1

What should a customer use for deployments above 200 users?For sites with more than 200 users, we recommend a 4331 ISR and required Cisco IOS XE software. The 4331 ISR will handle up to 200 sessions. At a 1:5 ratio, the 4331 can provide support for up to 1000 users. This will vary by customer. More details can be found in the ISR Configuration Guide.

What are the redundancy options with the local gateway?

Currently we do not support a redundancy option for the local gateway, but it is in planning.

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Will more PSTN connectivity options be added to Webex Calling? In addition to the local gateway option available at launch, PSTN connectivity for Webex Calling via SIP trunking will be a future option. Other options, including the use of Preferred Media Partners, are being explored.

Are calls encrypted?

Yes, calling traffic is encrypted end-to-end.

Since a local gateway is used for PSTN connectivity, does that mean the customer does not have to deal with porting their current numbers to a new service provider?Yes, that is correct. Webex Calling allows customers to move to the cloud without going through the process of porting their numbers to a new provider. Call routing is handled by their local gateway.

How does Webex Calling support emergency call routing?

Webex Calling provides emergency calling support by routing all emergency calls made on the system through a local gateway connected to a PSTN service that can deliver the call to the proper emergency dispatcher. Any additional, enhanced emergency (i.e. E-911) call routing that may be required for customers with remote workers, multi-building or campus environments requires configuration coordination between the customer, Cisco VAR and PSTN provider.

When will Webex Calling offer optimized media handling, so that media stays local and only signaling data goes OTT to the cloud?Optimized media handling is supported today for Cisco Unified Communications Manager (CUCM) and Hosted Collaboration Solution (HCS). This is a priority roadmap item for Webex Calling, but does not yet have a commit date.

Which phones are supported with Cisco Webex Calling?Current versions of Cisco Multiplatform Phones (MPP) supported on Cisco Webex Calling include:

• Cisco IP Phone Series: 6841, 6851, 7811, 7821, 7841, 7861, 8811, 8841, 8851, 8861, including Key Expansion Modules (KEM)

• Cisco IP Conference Phone 7832• Cisco ATA: 191, 192• Cisco IP video phones: 8845, 8865• MPP DECT phones• Cisco 500 Series headsetsFigure 1 provides an overview of supported Cisco telephony devices for Webex Calling.

Figure 1. Cisco Webex Calling supported telephony devices and accessories

What additional devices are supported?The following video and digital whiteboarding devices are registered devices of Cisco Webex Teams and can be used with Webex

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Calling, but these devices will not support PSTN calling at the time of the March 2019 launch:• Cisco Webex Room 55, 70S, 70D• Cisco Webex DX80• Cisco Webex Room Kit, Room Kit Plus• Cisco SX10, SX80, MX700

Can an existing CUCM customer re-use their existing phone models, listed above as supported by Webex Calling, with a new Webex Calling deployment?Customers with existing CUCM phone models supported by Webex Calling will be able to apply an MPP firmware upgrade to their existing phones, for use on Webex Calling, with the following limitations:• Some hardware restrictions for pre-2016 Series 7800 IP phones• No support for 8821, 8831, 8851NR, 8865NR

Users will experience a partial data loss, losing their call history and local contact list during the MPP migration.

There is one, one-way MPP migration provided to migrate your customer’s enterprise phones to the cloud.

Will there be a program to offer trade-in credits for the Series 7900 IP phones of customers adopting Webex Calling?There is no plan at this time to offer any trade-in credits for the migration of Series 7900 IP phones to any of the new model phones supported by Webex Calling.

Will video endpoints registered to the Webex cloud be able to use Webex Calling for audio calls?The Webex Room Series and other primarily video devices will only support extension-to-extension calling through Webex Calling at initial release. Calling requiring PSTN connectivity will not be supported on these devices at this time. This is a high priority roadmap feature.

Which local gateway hardware is supported for connecting Cisco Webex Calling to the PSTN?Webex Calling supports the following local gateway devices for IP-based connectivity or Cisco IOS® gateway for TDM- based connectivity: • 4321, 4331, 4351, 4431, and 4451 ISRs using Cisco IOS XE

Software release 16.9(3)• Cisco Cloud Services Router 1000 Series (CSR 1000V) using

vCUBE and Cisco IOS XE Software Release 16.9(3)• 1100 ISR using Cisco IOS XE Software release 16.11

Refer to the Local Gateway for Webex Calling Ordering Guide for more details.

Can a customer use one local gateway to support both on-premises and Webex Calling cloud users?Yes. One of the advantages of the use of an on-premises gateway for providing PSTN connectivity for cloud users is that it is an important first step in helping the customer transition to the cloud at a pace that best fits their business strategy.

Can you use a centralized gateway for more than one customer?Yes. The local gateway can be used for more than one location for a single customer, as well as for multitenant deployments for more than one customer.

Does the partner solution delivery include management and service of any local gateways required for PSTN access?That depends on the needs of the customer. If the customer provides their own local gateway, then they may select to engage the Cisco VAR to provide some, or all configuration and management services for their gateway(s). If the VAR provides the gateway(s), they may choose to bundle in any additional services required.

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What types of customer subscription seats are available with Cisco Webex Calling? There are two seat options available:

• The Knowledge Worker station is a fully enabled station, featuring enterprise telephony plus Webex Teams, with the option to add Webex Meetings. It is intended for an employee or full-functioning workstation

• The Common Area station provides dial tone and basic telephony features with a more economical subscription. It is designed for lobbies, breakrooms, and other locations that require a courtesy phone

What are the customer subscription options for Webex Calling? Webex Calling supports two Flex Plan customer subscription options, and either can be chosen to meet the needs of the enterprise. They include the Named User (NU) option and the Enterprise Agreement (EA).

• The Enterprise Agreement (EA) requires a minimum of 250 Knowledge Worker users/seats per subscription. EA* subscriptions allow the addition of up to 50 percent Common Area seats free of subscription fees, based on the Knowledge Worker count in a customer’s subscription (e.g. a 1000 Knowledge Worker EA gives you up to 500 Common Area seats). EA* also allows for 20 percent Knowledge Worker growth over the term of the contract

• The Named User (NU) subscription model allows enterprises to buy the exact number of licenses needed, with no growth built in. If an enterprise needed to add another Knowledge Worker station, an order must be placed to do so. Under the NU subscription, Common Area devices are available as an add-on option and any new users must be added to the subscription

Collaboration Flex Plan options *Note: Even though these entitlements are free in the subscription, there are costs for the partner to deploy and maintain these Common Area seats. Talk to your Webex Calling partner on how to position these entitlements with the end customer.

More details can be found in the data sheets available in SaleConnect.

When does a customer pay for Knowledge Worker seat growth in the EA subscription model? Knowledge Worker licenses are counted at the end of each contract year, and customer billing is adjusted accordingly.

Are Common Area licenses available for Webex Calling?

Yes. Common Area licenses can be ordered optionally, per station for NU customers. For EA, customers are allotted complementary Common Area Stations, up to 50 percent of their Knowledge Worker subscription count, in alignment with the Flex Plan as a whole. Additional Common Area Stations can also be purchased.

What should I tell my customer who needs a contact center solution to pair with Cisco Webex Calling? The Cisco Customer Journey Platform (CJP) is an excellent cloud-based customer care solution that is also available within the Cisco Collaboration Flex Plan. At initial launch, Webex Calling will be a separate environment from CJP. Integration between the two systems is on our roadmap.

Is billing handled on a monthly, annual, or multi-year total cost model?The partner is responsible for billing the end customer. Cisco will bill the partner based upon the partner’s billing arrangement with Cisco.

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What is the regional availability for Webex Calling? We will begin with a targeted channel introduction, with limited availability through 20 Value-Added Resellers (VAR) in the U.S. beginning March 1, 2019. We are targeting general availability across multiple countries starting March 31, 2019. Initial contract countries beyond the U.S. will be added as early as possible, following the March 31 launch and include:

• Australia• Canada• France• Germany• Italy• New Zealand• Portugal• Spain• U.K. New countries will be added throughout the year. For the most current list of supported countries, refer to the global sales playbook.Additionally, with the March 31 general availability we will support the following satellite countries (for customer branch office locations):

Global availability • Austria• Belgium• Brazil1

• Czech Republic• Denmark• Finland• Hungary• Ireland• Luxemburg• Malta• Mexico• Netherlands• New Zealand2

• Norway• Portugal2

• Romania • Slovakia• Sweden • Switzerland, with more to follow throughout FY2019 and later

1 Brazil availability is subject to confirmation.2 The addition of New Zealand and Portugal to the contract country list is anticipated in Q2 CY 2019.

Where are the regional data centers located to support Webex Calling?

There are currently eight regional data centers supporting Webex Calling:• Americas – Chicago, Dallas, Los Angeles, New York• EMEAR – Frankfurt, London• APJC – Melbourne, SydneyAdditional data centers are in plan and will be added in the future.

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Will satellite countries be added to the contract countries list?In cases where the regulatory environment is conducive and the market opportunity attractive, our intent is to convert those satellite countries to contract countries quickly. This list will change frequently, so please review the latest country availability list on SalesConnect frequently.

What should a channel partner do if they serve a country that does not support Webex Calling? Partners should discuss their market introduction and cloud collaboration revenue targets with their Cisco sales team. We will continue to introduce Webex Calling in new countries based on market demands and regulatory readiness.

How does this offer improve Cisco’s and its channel partners’ ability to grow cloud business in the 100+ user segment? Cisco now has the most complete, integrated cloud collaboration portfolio, covering calling, meetings, teams, customer care, and devices that can be offered by trusted Cisco channels in all regions of the world. Through the Flex Plan subscription model, buyers in the 100+ user segment have the financial freedom to choose the best collaboration solution for their business now, with the flexibility to implement using a cloud, on-premises, or a hybrid cloud solution. As their business needs change, customers can continue their cloud migration strategy at a pace that best suits their strategy, while maintaining a predictable performance and expense model.

Sales, channel, and customer benefits

Why should a channel partner choose to take part in the Cisco Collaboration Flex Plan? The Cisco Collaboration Flex Plan: • Enables engagement with 100+ seat customers as a strategic

vendor partner who continues to add business value over time, not just at the time of sale

• Provides customers with a complete, cognitive collaboration experience to meet all of their unified communications requirements

• Captures adjacent cloud communication and collaboration market growth opportunities with a fast time to market

• Increases customer retention and creates a new model for recurring revenue growth and profitability in highly attractive adjacent markets (e.g. meetings, team collaboration, contact center)

• Leverages core competencies to accelerate results – enterprise relationships and customer base, BPI practices, and implementation and support services

• Expands market coverage with an exceptional offer for a growing market of enterprise customers wanting to migrate some or all users to the cloud

• Provides an economical way for existing Cisco UCM customers to migrate their voice infrastructure to the cloud, including firmware upgrades to select Cisco IP phones for compatibility with Webex Calling

Why should Cisco sellers propose deals based on a Cisco Collaboration Flex Plan offer? Benefits for Cisco sellers include: • Getting compensated for selling Cisco cloud calling capabilities

through any qualified Cisco channel partner – VARs and SPs• Having a great account retention strategy for VAR channels, as

their enterprise accounts prepare for their transition to the cloud• Gaining an affordable cloud collaboration offer for the large,

underserved, and rapidly growing 100+ user segment

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How does a Cisco VAR partner become an authorized reseller of Cisco Webex Calling? Our goal is for each of our VAR partners to be successful in their Webex Calling go-to-market efforts. To that end, all Webex Calling reseller partners are required to sign a Cisco commercial agreement, as well as our SaaS Annuity Subscription Reseller Agreement.

VARs must also have at least two employees attend and pass the exams for Webex Calling sales and administration classes before they can become a certified Webex Calling reseller.

We have identified factors required to be successful in cloud calling delivery – factors that will lead you to having satisfied customers. Figure 2 outlines some of the essential elements every Webex Calling VAR partner must be able to deliver to their customers with confidence.

Figure 2. Key success factors for Cisco Webex Calling solution delivery

Requirements assessmentLocal hands-on expertise to analyze and identifycloud service and network requirements

Enterprise Network InfrastructureQuality network environment; recommend andimplement necessary enhancements

Provide Value Add Managed ServicesService admin and help-desk services;IT workload outsourcing

Service MigrationPlan, project manage, and executeservice migration process

Solution Integration and BundlesNetwork, security, etc., bundled services;integration with enterprise infrastructure

Managed Services On-goingService admin and help-desk services;IT workload outsourcing

White-glove Site SetupSite staging and testing, technicianled on-site setup - New Customer Migration

Education and Training ServicesTailored user and admin training-on-line and in person instructor led options

If your business is ready to execute on each of these program steps, then talk to your Cisco Partner Account Manager (PAM) about what you need to do to qualify and get your business ready to become an authorized reseller of Cisco Webex Calling.

Partner onboarding• Expanding customer channel choices to buy from their preferred partner

• Growing deal size, using Cisco Collaboration Flex Plan bundling incentives and selling Webex Meetings and Webex devices

• Differentiating with a comprehensive, intuitive, and enterprise ready cloud collaboration solution

• Leveraging digital transformation projects of many customers who desire a single vendor solution for all of their IT needs, including cloud telephony

What are the end-customer benefits of Webex Calling? Customers can: • Transform their businesses by

migrating to cloud communication and collaboration solutions

• Reduce technology cost and complexity, and provide a more agile and intuitive way to work

• Partner with the most innovative and trusted brands in cloud collaboration, security, and solution delivery

• Integrate with Cisco Webex Meetings and Teams to provide an exceptional cognitive collaboration experience

• Migrate at their own pace and protect existing investments with Flex Plan hybrid cloud options

• Improve global and multisite customer care, as well as remote and mobile worker connectivity

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What are we doing to support partners in providing prospective customer demos?A Webex Calling demo environment is being set up on dCloud that includes current software builds for Webex Calling, Webex Teams and Webex Meeting, with PSTN connectivity to a local gateway setup in the dCloud environment. Partners can provision their own demo clients for self-delivered demos, or schedule their demos through the dCloud to be delivered by the Cisco team. Partners can choose to provide their own demo devices, or request loaner devices.

What are the channel partner commitments to participate? The Cisco Collaboration Flex Plan involves channel partners making certain commitments:

1. Flex Plan packaging and commercial terms include: a. Targeted at 100-1000 seats (you can

sell above and below these thresholds)

b. Cisco MSRP pricing agreed to and communicated to customers

c. Sales of Cisco Webex Meetings, Teams, and devices

Delegation of responsibility

2. Certification and packaging of Cisco IP phones and video devices with the service3. Ensure solution integration of customer PSTN services4. Follow defined Cisco commercial and ordering processes Figure 3 explains the roles and responsibilities of Cisco and our partners in Webex Calling sales.

Figure 3. Cisco Webex Calling roles and responsibilities

PartnerPartner

Cisco

• Hosts and operates the cloud calling service• Enhances/upgrades service features and functionality• Bills partner (Flex subscription)• Provides partner help desk service

• Provides partner success manager and customer success manager services• Provides technical support to partners and customer (all levels available)• Offers optical enhanced and premium support services

• Alternatively delegates this to customer• Ideally funnels customer support and configuration requests through a named customer contact• May provide Tier 1/Tier 2 support practice or managed service to the customer

• Sells and delivers Cisco cloud collaboration solutions to customers• Owns customer relationship• Handles customer billing and invoicing• Offers value added services and integrations• Ensures solution integration of PSTN services• Provisions the calling service and features

Webex Calling roles and responsibilities

Where do partners go for sales, support and admin training for Webex Calling?

The Webex Calling Sales Professional training class schedule can be found here. The Cisco Certified Webex Calling Administration Professional training class schedule is here.

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How do I distinguish the new Webex Calling offer from the one based on Spark Calling in Cisco Commerce Workspace (CCW)? CCW will list both options as Webex Calling, with the annotation “formerly Spark Call” appearing next to the old version.

How do Cisco sellers create quotes for the new cloud calling option in the Cisco Collaboration Flex Plan? Cisco sellers can create quotes on behalf of the customer through Salesforce, or directly in CCW, using the same process they use today for existing Flex Plan offers.

Once a quote is created, how does the opportunity progress from quote to order?Consistent with other products, the partner will initiate their first order in CCW which will kick off an automated process to enable the partner in all necessary systems to sell, support and maintain the Cisco Webex Calling solution.

Once an order is placed, what happens next?

In alignment with other cloud calling offers, an email message is sent to the VAR partner notifying them that their customer is ready to be provisioned, with a link to begin the process. The partner administrator walks through the First-Time Setup Wizard in Webex Control Hub to do initial customer provisioning for the Cloud Calling, Messaging, and (optionally) Meetings services, if ordered as part of the bundle.

How will I get paid if I sell Webex Calling in the Cisco Collaboration Flex Plan to my customer? Flex Plan deals will flow as normal “L” bookings for sales teams, just as any other Flex Plan transaction does today.

Ordering If my existing Cisco Unified Communication Manager (UCM) customer expects to migrate their business entirely to the cloud, in phases, what is the best solution? Cisco Webex Calling will give your UCM customer the flexibility to migrate to the cloud in phases, while maintaining a single network dial plan. There will be feature differences between Webex Calling and UCM.

What is the best solution for existing UCM customers who only want to migrate a part of their business to the cloud? For UCM customers who expect to continue with a mixed cloud/ on-premises voice network, use Cisco Hosted Collaboration Solution (HCS) via Flex Plan. With HCS, customers will retain the same feature set and be able to reuse their Cisco endpoints. However, depending on the specific customer application, a Webex Calling solution may provide other benefits and be a preferred solution for the customer.

If my customer has traditional Cisco IP phones, can they move to Webex Calling? How do they do that, and how much will it cost my customer? We have set up a process for most Cisco 7800 Series and 8800 Series phones to upgrade the phone firmware for support on the Webex Calling platform (there is no Cisco charge, but partners may charge for this). If your customer has older phones (7900, 8900, and 9900 Series), they will need to be replaced.

Do Webex Calling sales count toward my recurring revenue goal? Does it count toward my strategic goal? Yes, Webex Calling sales will retire goals in your recurring revenue bucket if you are an account manager, and in your strategic bucket for specialist plans.

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Where do I find documentation for customer configuration?Configuration has been simplified with the Webex Calling First Time Setup Wizard in Control Hub. All configuration support documentation can be found at: https://www.cisco.com/go/webexcallinghelp.

Are customer trials supported?

Yes, trials can be configured in the Webex Control Hub and are supported for durations of 30/60/90 days.

How do we handle the Cisco Webex Calling ordering process for multinational customers?The recommendations for multinational ordering are dependent on the specific countries the customer is operating in, including the locations of major offices and the number of offices and employees. Please consult with the Cisco Webex Calling product management team about your customer requirements.

What is the recommended model for handling deployments of multinational customers?The recommendations for multinational deployment are dependent on the specific countries the customer is operating in, including the locations of

Deployment major offices and the number of offices and employees. Please consult with the Cisco Webex Calling product management team about your customer requirements.

How will troubleshooting and fault correction of network support issues be handled?We are using standard support policies for Webex Calling. Webex Control Hub provides Service Assurance utilities that can be used to isolate cause and provide guidance for corrective action. Involvement and response times of VAR and/or Cisco TAC resources will depend on the customer support contract.

How will Webex room devices be provisioned for use in a Webex Calling environment?These devices can be used for internal extension dialing today. Full PSTN dialing is a supported option in a hybrid CUCM deployment, until available in Webex Calling in a future release.

Will I still be able to place new orders for Webex Calling (formerly Spark Call)? You will only be able to add to your existing Webex Calling (formerly Spark Call) installations. Partners are encouraged to place all new orders using the new Webex Calling, based on Cisco BroadCloud (see Figure 4 for options).

Figure 4. CCW Cloud Calling ordering options

Will there be a migration plan for existing customers on Webex Calling (formerly Spark Call) to the new Cisco Webex Calling, powered by BroadCloud?There is not a migration upgrade path from the formerly Spark Call offer to the new Cisco Webex Calling. Any customers are welcome to adopt the new Webex Calling, powered by BroadCloud.

Former Spark Calling

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AQ Where can I find more information?

Documentation for Webex Calling resides in one of several locations, depending on what information is needed. Below is a summary and detailed explanation of where to find the content you need.

Calling help

SalesConnect

Xchange

Collaboration Help Portal*

Cisco.com**

Calling admin portal, MyPhone portal, Endpoints help pages, How-to videos

Control Hub, Calling, Teams and Meetings specific content

Legal documentation, offer data sheets, privacy statements, etc. Calling and Collaboration help portal content is indexed for searching

Sales documentation, presentations, data sheets, FAQ, etc.

BroadCloud calling only - Branding guides for partners

* Webex calling (formerly spark call) content has been renamed but remains in CHP** Some CHP content will also be on Cisco.com

Calling Help Portal• Link: https://callinghelp.cisco.com • Target audience: end-user, enterprise admin, partner• Type of documentation:

- Calling administration portal documentation - Feature configuration (auto attendant, hunt groups, call queue, etc.)

- MyPhone Portal documentation - Setting personal schedules and other settings (i.e. call forwarding) - Checking voicemail - Launching calling app(s)

- Webex and Cisco Calling app(s) and phone documentation and videos

Additional resources

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Collaboration Help Portal• https://collaborationhelp.cisco.com/ • Target audience: end-user, enterprise admin, partner,

Cisco-internal• Type of documentation:

- Control Hub documentation - Setting up customers and locations - Creating and administering users - Adding and assigning phone numbers - Adding and assigning devices - Setting up local gateways for PSTN

SalesConnect• https://salesconnect.cisco.com/#/program/PAGE-13367• Target audience: Cisco -internal, partner/service provider• Type of documentation:

- Sales documentation - Presentations, brochures, FAQs, etc. - Messaging briefs

- Product information - Global sales playbook - Flex playbook - Service descriptions

Cisco.com• Target audience: internal, partner/service provider• Type of documentation:

- Collaboration Flex Ordering Guides - Collaboration Flex Offer Data Sheet - Privacy Statements - EULA - Universal Cloud Agreement (UCA)

Webex Calling for Enterprise Partners Onboarding Plan – the workbook to accelerate successful partner onboarding https://cisco.box.com/v/webexcallingonboarding.

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) C67-742049-01 03/19