Position Title: Cisco Network Voice Engineer

Business Unit: Infrastructure Solutions & Managed Cloud Services

Location: Reading or Wayne

Employment Status: Full Time With Complete Benefit Package

Position Description:

Primarily responsible for the configuration and administration of Cisco communications

and telephony systems.

Administer Cisco Communication Manager, Unity Connection, Presence, and Contact

Center Express systems as well as related network hardware and software.

Problem source identify and resolve user and system telephony issues.

Ability to create and update contact queue (CSQ) scripts.

Maintain day to day system operations and fulfill task requests for configurations

updates.

This position will participate in an on-call schedule, providing after hours support as

necessary.

Education/Certification:

Possess college degree or equivalent technical experience

CCVP / CCNP Voice – Desired

Experience:

Must have 2+ years’ experience configuring and supporting complex Cisco IPT solutions

with Cisco Communications Manager, Unity Connection, and Presence Server.

Hands on experience with scripting, configuring and supporting Cisco Contact Center

Express.

Experience configuring and troubleshooting Voice Gateways.

Experience working with VMware ESXi Hypervisor.

Experience troubleshooting Cisco Routers and Switches.

Exhibit strong troubleshooting skills.

Excellent verbal and written communication skills.

Hardware Platform/

OS Knowledge:

CUCM 8.x/9.x, Unity connection 8x,9.x, Cisco UCCX 8.x,9/x, CUPS 8.x

Cisco IOS

Cisco UCS

VMware