Cisco Confidential 2 2013-2014 Cisco and/or its affiliates. All
rights reserved. Note on Forward-Looking Statements, GAAP
compliance Document contains confidential material, and shared
under valid non-disclosure agreement. Many of the products and
features described herein remain in varying stages of development
and will be offered on a when-and-if-available basis. This roadmap
is subject to change at the sole discretion of Cisco, and Cisco
will have no liability for delay in the delivery or failure to
deliver any of the products or features set forth in this
document.
Slide 4
Cisco Confidential 3 2013-2014 Cisco and/or its affiliates. All
rights reserved. MediaSense Overview
Slide 5
Cisco Confidential 4 2013-2014 Cisco and/or its affiliates. All
rights reserved. Cisco MediaSense
Slide 6
Cisco Confidential 5 2013-2014 Cisco and/or its affiliates. All
rights reserved. Virtual appliance for network-based, recording,
streaming, and playback Recording calls Audio and video calls
Two-way video support in MediaSense 10.5 Playback and storage of
recorded and uploaded media Native web portal for playback APIs for
development and partner integrations Enables video features of
other Cisco Collaboration products Contact Center Unity Connection
Communications Manager MediaSense Overview
Slide 7
Cisco Confidential 6 2013-2014 Cisco and/or its affiliates. All
rights reserved. Call Recording Compliance recording QM recording
for contact centers Video call recording Video Greetings
Video-based auto-attendants Video on Hold / Video in Queue Customer
feedback recordings Video on Demand Dial-in video tutorials
Web-based How to use MediaSense
Slide 8
Cisco Confidential 7 2013-2014 Cisco and/or its affiliates. All
rights reserved. APIs Search And Play Search And Play SIP Interface
Listens for SIP calls Record and playback audio and video Search
and Play Search all recordings in a cluster Playback recordings
Live stream actively recording sessions API REST-like APIs Get
recording events Pause recording (compliance) Retrieve recordings
for archival MediaSense Simplicity SIP
Slide 9
Cisco Confidential 8 2013-2014 Cisco and/or its affiliates. All
rights reserved. Network Recording
Slide 10
Cisco Confidential 9 2013-2014 Cisco and/or its affiliates. All
rights reserved. Full-time audio recording Selective recording
(on-demand or ad-hoc) Capable of recording G.711, G.722, G.729,
AAC-LD, and H.264 codecs Cisco Contact Center support Agent Home
Agent Mobile Agent IVR Recording Support for centralized and branch
recording MediaSense Capabilities
Slide 11
Cisco Confidential 10 2013-2014 Cisco and/or its affiliates.
All rights reserved. Cisco UCM Network-based Recording CUCM-managed
recording policy Encompasses built-in bridge recording from
previous versions Adds UCM control of forking functionality on
gateways (APIs) Audio-only recording (doesnt prevent video calls)
Supports full-time and selective recording Invoked via CUCM config,
softkey, or CTI CUBE Dial-Peer Forking Configured on dial-peer No
CUCM control or interaction Audio and video call recording Supports
full-time recording Recording Methods with MediaSense
Slide 12
Cisco Confidential 11 2013-2014 Cisco and/or its affiliates.
All rights reserved. Allows UCM routed calls to be recorded
Regardless of device, location, or geography Centralizes recording
policy control Encompasses built-in bridge recording Adds
gateway-based recording via GW API UCM selects the right media
source based on call flow Support for special recording scenarios
Extend and Connect Extension Mobility Single Number Reach CTI Ports
Network-Based Recording Basics
Slide 13
Cisco Confidential 12 2013-2014 Cisco and/or its affiliates.
All rights reserved. CUBE ISR G2 platforms supported CUCM
independent SIP Trunk direct from CUBE to MediaSense Requires both
legs to be SIP Inbound and Outbound leg May need to make use of
loop-around if TDM Record on inbound and/or outbound dial-peer CUBE
Dial-Peer Media Forking media class 3 recorder parameter
media-recording 301 ! dial-peer voice 2 voip description Recording
Inbound Dial-Peer incoming called-number.T voice-class codec 1
voice-class sip asserted-id pai media-class 3 dtmf-relay rtp-nte no
vad ! dial-peer voice 301 voip description Recording Forking
Dial-Peer destination-pattern 9829 signaling forward none session
protocol sipv2 session target ipv4:10.99.150.42:5060 session
transport tcp voice-class sip options-keepalive Points to
MediaSense Enables Forking on Dial-Peer Forking Definition
Slide 14
Cisco Confidential 13 2013-2014 Cisco and/or its affiliates.
All rights reserved. Video conversations forked via CUBE Up to
1080p MediaSense can record up to 2 video and 2 audio tracks per
session Stream or download video call recordings Video Conversation
Recording New In 10.5!
Slide 15
Cisco Confidential 14 2013-2014 Cisco and/or its affiliates.
All rights reserved. Streaming and Playback
Slide 16
Cisco Confidential 15 2013-2014 Cisco and/or its affiliates.
All rights reserved. Audio Streaming RTSP for playback of stored
sessions RTSP for real-time monitoring / listening of active
sessions Video Streaming Video on Hold for CUCM Video during Native
Queuing Video in Queue for Remote Expert Solutions Video Greetings
with Unity Connection Download Recordings can be exported to
AAC/MP4 or PCM/WAV Export using S&P portal or API Network
Streaming
Slide 17
Cisco Confidential 16 2013-2014 Cisco and/or its affiliates.
All rights reserved. Search for Recordings By Tags Search for
Recordings using compound filters Unlimited Search Results Ability
to Export Recordings to WAV or MP4 Search and Play
Slide 18
Cisco Confidential 17 2013-2014 Cisco and/or its affiliates.
All rights reserved. MediaSense 10.0 and UCM 10.0 add Video on Hold
functionality New Video on Hold server config in UCM Add to MRG and
MRGL just as MoH server Prioritized VoH resource over MoH CUCM
supports one VoH source per MS SIP Trunk Video is uploaded directly
to MediaSense Verify resolution is compatible with all devices
Simple SIP call to MediaSense Video on Hold CUCM MediaSense 1- HOLD
2 - INVITE 3 - VoH
Slide 19
Cisco Confidential 18 2013-2014 Cisco and/or its affiliates.
All rights reserved. Video Greetings
Slide 20
Cisco Confidential 19 2013-2014 Cisco and/or its affiliates.
All rights reserved. Recording control Finesse workflow scripting
Search by AgentID TeamID CSQID Supervisor S&P Gadget Playback /
Export to Wav Customizable Widget Finesse with UCCX
Integration
Slide 21
Cisco Confidential 20 2013-2014 Cisco and/or its affiliates.
All rights reserved. Supplementing MediaSense with Partner
Integrations
Slide 22
Cisco Confidential 21 2013-2014 Cisco and/or its affiliates.
All rights reserved. Building a Solution on MediaSense NICE
Interaction Management Calabrio Search & Play NICE QM, AQO
Calabrio QM, AQM MediaSense Standalone Advanced applications Audio
and video call recording Search & Play Live Monitor Native
High-Availability G.711, G.729, G.722, H.264 Save-to-desktop
(AAC/MP4) Archiving and content pruning Audio and video call
recording Search & Play Live Monitor Native High-Availability
G.711, G.729, G.722, H.264 Save-to-desktop (AAC/MP4) Archiving and
content pruning Enhanced S&P Enhanced archiving Media
encryption Selective recording via CTI Multi-site content
management Enhanced S&P Enhanced archiving Media encryption
Selective recording via CTI Multi-site content management Quality
Management Agent grading Screen Recording Quality Management Agent
grading Screen Recording Speech analytics Interaction analytics
Real-time privacy control On-demand recording Speech analytics
Interaction analytics Real-time privacy control On-demand
recording