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2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 1

ERP PurchasingHow Cisco IT Upgraded Its ERPPurchasing Module

A Cisco on Cisco Case Study: Inside Cisco IT

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Overview

Challenge:

Simplify and standardize customer-facing processes and

controls (quote-to-cash business processes)

Solution:

New Oracle 11i foundation, reduced customizations, and

optimized processes

Results

Smooth go-live, with four-day transition

Next Steps

Taking advantage of new foundation for increased collaborative

business processes and productivity improvements

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Challenge: Simplify QTC Foundations

Upgrade to the new Oracle 11i foundation

Replace customizations with standard softwarefunctionality and retire aging applications

Enable cross-functional area collaborations and bettercommunications with partners and customers

Accurately scope the efforts required

Ensure adoption by Cisco and partners

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Solution: New QTC SoftwareFoundations

Solid long-term foundation design

Collaborative team approach for planning, training,rehearsals, go-live, and follow-up

Cisco Release Management methodology and bestpractices

Detailed preparations and dry-runs

Four-day transition to new platform

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Results: Surpassing All Expectations

Cisco business normalized on new platform in onequarter

World-class purchasing experience for customers

Better financial controls for Cisco

Supportable global procurement

Stable and efficient platform for more than 10 majorCisco organizations

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Next Steps: Planned Enhancements

Global, segmented pricing models

Integrated offers: products, service, financing

Improved ordering experience

Wide-scale automation of financial controls, and

productivity enhancements for sales, partners, andcustomers

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The Cisco Culture

Collaboration is part of the Ciscoculture--the Everest project is agreat example. Without effectivecollaboration, this project couldnever have succeeded.

Steve Blunt, Director of CustomerAdvocacy, Cisco Systems

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To read the entire case study, or for additional Cisco IT case studies on avariety of business solutions, visit Cisco on Cisco: Inside Cisco IT

www.cisco.com/go/ciscoit

http://www.cisco.com/go/ciscoithttp://www.cisco.com/go/ciscoit