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CTI Supported Devices
The following table provides information about CTI supported devices.
You can see the latest list of Cisco CTI Supported Devices at http://developer.cisco.com/web/jtapi/wikidocs
• CTI Supported Devices Table, page 1
CTI Supported Devices TableTable legend:
: supported, : not supported, NA: Not Applicable.
Table 1: CTI Supported Device Matrix
CommentsSIPSCCPDevice/Phone model
You can find information on thelimitations of this device inCisco JTAPI Developer Guidefor Cisco Unified CallManager4.1(3) .
Analog Phone
End of Software MaintenanceRelease 2001
Cisco 12 S
End of Software MaintenanceRelease 2001
Cisco 12 SP
End of Software MaintenanceRelease 2001
Cisco 30 SP+
Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 11.0(1) 1
CommentsSIPSCCPDevice/Phone model
SIP devices require firmwareupdate 9.1(1) available onCisco.com
Cisco 6901
SIP devices require firmwareupdate 9.1(1) available onCisco.com
Cisco 6911
PhoneSetDisplay() interface isnot supported. SIP devicesrequire firmware update 9.1(1)available on Cisco.com.
Cisco 6921
PhoneSetDisplay() interface isnot supported. SIP devicesrequire firmware update 9.1(1)available on Cisco.com.
Cisco 6941
PhoneSetDisplay() interface isnot supported. SIP devicesrequire firmware update 9.1(1)available on Cisco.com.
Cisco 6945
PhoneSetDisplay() interface isnot supported. SIP devicesrequire firmware update 9.1(1)available on Cisco.com.
Cisco 6961
End of Software MaintenanceRelease 2007
Cisco 7902
End of Software MaintenanceRelease 2007
Cisco 7905
Cisco 7906
End of Software MaintenanceRelease 2007
Cisco 7910
Cisco 7911
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CommentsSIPSCCPDevice/Phone model
End of Software MaintenanceRelease 2007
Cisco 7912
End of Software MaintenanceRelease 2010
Cisco 7914 Sidecar
Cisco 7915 Sidecar
Cisco 7916 Sidecar
Cisco CKEM Sidecar
End of Software MaintenanceRelease 2008
Cisco 7920
Cisco 7921
Cisco 7925 & 7925-EX
CTI supported only if rolloveris disabled. Starting withrelease7.1 this device is supportedwhen corresponding role isadded to user.
Cisco 7931
End of Software MaintenanceRelease 2005
Cisco 7935
End of Software MaintenanceRelease 2011
Cisco 7936
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CommentsSIPSCCPDevice/Phone model
Cisco 7937
End of Software MaintenanceRelease 2011
Cisco 7940
Cisco 7941
End of Software MaintenanceRelease 2009
Cisco 7941G-GE
Cisco 7942
Cisco 7945
End of Software MaintenanceRelease 2011
Cisco 7960
Cisco 7961
End of Software MaintenanceRelease 2009
Cisco 7961G-GE
Cisco 7962
Cisco 7965
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CommentsSIPSCCPDevice/Phone model
End of Software MaintenanceRelease 2009
Cisco 7970
End of Software MaintenanceRelease 2009
Cisco 7971
Cisco 7975
End of Software MaintenanceRelease 2011
Cisco 7985
Cisco 8941
Cisco 8945
phoneSetDisplay() interface isnot supported
Cisco 8961
phoneSetDisplay() interface isnot supported
Cisco 9951
phoneSetDisplay() interface isnot supported
Cisco 9971
You can find information on thelimitations of this device inCisco JTAPI Developer Guidefor Cisco Unified CallManager4.1(3) .
Cisco ATA 186
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CommentsSIPSCCPDevice/Phone model
CTI support added in release8.5(1)
phoneSetDisplay() interface isnot supported
XSI interface is not supported.
Silent Monitoring/Recording isnot supported
Cisco Cius
CTI support added in release7.1(2)
Cisco IP Communicator
CTI support added in release8.5(1)
Cisco Unified PersonalCommunicator - SoftphoneMode
Refer to the device model underremote control to determine CTIsupport.
Click-to-Answer requiresdevice speakerphone support.
——Cisco Unified PersonalCommunicator - RemoteDesktop Control Mode
CTI support added in release8.5(2)
Cisco Unified CommunicatorIntegration forMicrosoft OfficeCommunicator/Lync -Softphone Mode
Refer to the device model underremote control to determine CTIsupport.
Click-to-Answer requiresdevice speakerphone support.
——Cisco Unified CommunicatorIntegration forMicrosoft OfficeCommunicator/Lync - RemoteDesktop Control Mode
Not a CTI supported device.——Cisco Web Communicator forQuad - Softphone Mode
Refer to the device model underremote control to determine CTIsupport.
Click-to-Answer requiresdevice speakerphone support.
——Cisco Web Communicator forQuad - RemoteDesktopControlMode
Not a CTI supported device.——Cisco Unified CommunicationsIntegration for WebEx Connect- Softphone Mode
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CommentsSIPSCCPDevice/Phone model
Refer to the device model underremote control to determine CTIsupport.
Click-to-Answer requiresdevice speakerphone support.
——Cisco Unified CommunicationsIntegration for WebEx Connect- Remote Desktop ControlMode
Cisco VGC Phone
Not a CTI supported device.——VG224
You can find information on thelimitations of this device inCisco JTAPI Developer Guidefor Cisco Unified CallManager4.1(3) .
VG248
CTI supported device that doesnot use SCCP or SIP.
——CTI Port
CTI supported device that doesnot use SCCP or SIP.
——CTI Remote Device
CTI supported device that doesnot use SCCP or SIP.
——CTI Route Point
CTI supported device that doesnot use SCCP or SIP.
——CTI Route Point (Pilot Point)
Not a CTI supported device.——ISDN BRI Phone
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