Cisco DTBAA Certification 810-440 Exam€¦ · yourself and by extension your organization as a valued business partner. -- Acquisition: Establish your status as a valued business

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Cisco DTBAA Certification 810-440 Exam

➢ Vendor: Cisco

➢ Exam Code: 810-440

➢ Exam Name: Adopting The Cisco Business Architecture Approach (DTBAA)

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QUESTION 1 Which type of expenditure is business insurance considered?

A. Operational

B. Consumption

C. Capital

D. Show back

Answer: A QUESTION 2 During which Cisco business architecture phase does information technology infrastructure library become relevant?

A. Develop and verify

B. Deploy and measure

C. Customer knowledge

D. Customer commit

E. Research and analyze

Answer: B QUESTION 3 Which two customer benefits of a Cisco Business architecture engagement are true?

A. It increases technology spend.

B. It ensures that solutions are aligned with long-term business strategy.

C. It provides a technology-centric approach to business problems.

D. It increases IT complexity.

E. It associates business value with defined business outcomes.

Answer: BE Explanation: What is in it for the customer? -- Ensures that business capabilities and business solutions are aligned with business priorities and long-term business strategy. -- Captures and realizes business value from defined business outcomes. -- Perceives Cisco as a strategic partner for solving business challenges. QUESTION 4 Which benefit does the customer receive from a Cisco Business Architecture engagement?

A. It provides Cisco specific technology solutions.

B. It provides in-depth post-sales support.

C. It provides product updates proactively.

D. It provides help to solve business challenges.

Answer: D QUESTION 5 You are proposing a solution to a group that conflicts with a competing intiative of one of the group members. Which audience type does this group member belong to?











A. Critical

B. Hostile

C. Uninformed

D. sympathetic

Answer: B Explanation: Audience Types: The assessment of different audience types helps to decide how a message should be constructed and presented. The Cisco Business Architect can establish them self as an active participant for the benefit of the customer. Corporate or organizational culture has an impact on the types of audiences in the organization. -- Hostile 1. Generally tend to disagree 2. Have conflicting interests -- Critical 1. Consider themselves to be more knowledgeable than you 2. Criticize assumption and findings -- Uninformed 1. Do not have facts 2. The first time that they hear about a solution -- Sympathetic 1. Already know you and support the solution 2. Easy to persuade It is common within organizations to have different audience types that will impact decisions. Audience types are factored into conducting a stakeholder analysis and are also considered in the later phases of messaging and executing in the business-led approach. Multiple tactics can be employed for interacting with each audience: -- You can acknowledge the view of hostile types -- Use evidence with critical types -- Provide facts for uninformed types -- Build a bond with sympathetic types -- Use effective influencing and communication skills QUESTION 6 Which activity occurs in the loyalty phase of the customer relationship lifecycle?

A. Gain credibility with the customer to establish tem as an advocate.

B. Understand the customer and their critical needs.

C. Continue to effectively develop your relationship with the customer.

D. Establish yourself as a trusted advisor.

Answer: D Explanation: The five stages are generic in nature. However, they generally apply to managing customer relationships. -- Reach: Establish credibility with the prospective customer. The credibility is established for both yourself and by extension your organization as a valued business partner. -- Acquisition: Establish your status as a valued business partner. This is done by understand the customer and their critical business needs. -- Develop: Continue to effectively increase the maturity of your relationship with the customer. This is accomplished by continually gaining a more thorough understanding of critical business needs.











-- Retention: Demonstrate repeated value to the customer. This is accomplished by providing opportunities to measure progress against stated targets to demonstrate success. -- Loyalty: Establish yourself as a trusted advisor and the customer as an advocate. This can be accomplished by adopting a consultative-led approach with a focus on the solving complex business challenges for the customer. QUESTION 7 Which option is the primary long-term goal of executing on a business roadmap?

A. To define technical value.

B. To define business value.

C. To realize business value.

D. To realize technical value.

Answer: C Explanation: The primary long-term goal of executing on a business roadmap is to realize business value. It is important to differentiate between business value and technology value. Technology value can be associated with the value that certain individuals get from it, or technology value can be factored into the overall business value as a financial factor. QUESTION 8 Which two factors are examples of business influencers?

A. Internal

B. Strategy

C. resource

D. external

E. vision

Answer: AD Explanation: Internal and External Influencers: Businesses are impacted by internal and external influencers. Internal influencers are what the business has direct control over. External influencers are market trends, regulations, or situations that are outside of the control of the business. Internal and external influencers each have four key areas to consider. Each key area will have associated attributes that may vary across organizations. -- Internal Influencers The business has direct control over internal influencers. Organizational culture, readiness, maturity level, and investment decision can have both positive and negative impacts on the ability of a business to function effectively. Understanding the various internal influencers determines how a Cisco Business Architect engages with business leaders and stakeholders, the degree of relevance for Cisco, and the probability of success in helping the business reach its target state. Examples of internal influencers include factors that are associated with organizational readiness, organizational culture, maturity level, and investment decisions.











-- External Influencers External influencers can have a major impact on the business. Consider something as a single governmental mandate or regulation that may enable a new business possibility or invalidate a new idea or current business capability. Examples of external influencers include factors that are associated with key trends, market forces, macroeconomic forces, and industry forces.

External regulations and emerging technology are also external influencers. New or amended regulations may require new business capabilities and solutions. Emerging technology trends can either enhance or hinder their competitive advantage in the market. These influencers can be taken into consideration when making investment decisions or identifying the business impact or risks that may result from not making investments. QUESTION 9 Refer to the Exhibit. Which option does the exhibit describe?











A. Technology architecture maturity level

B. Business architecture maturity level

C. Customer joumey

D. Solution selling stages and maturity level

Answer: B QUESTION 10 Which two skill pillars are part of Cisco Business Architecture?

A. Advanced consulting

B. Digitization

C. Business acumen

D. Strategic finance

E. Global solutions

Answer: AC QUESTION 11 Which decision-making style leans towards ad hoc approaches?

A. A catalyst

B. Motivator

C. Visionary

D. Guardian

E. flexible

Answer: E QUESTION 12 Which factor aligns with the left side of the business model canvas?

A. Customer relationship.

B. Customer segments.











C. Cost structure.

D. Revenue stream.

Answer: C Explanation: There is a recommended order for working through the building blocks. The right side of the BMC is "Emotional" and the left side is "Logical". It is extremely important to understand that the value of the BMC as tool allows a Cisco Business Architect to gain and leverage their knowledge of the business. The results of the BMC are used by the Cisco Business Architect to understand the business and generally not intended to be shared with stakeholders. A business may also have more than one business model.

QUESTION 13 Which two options are roles of the business architect?

A. Respond to RFPs.

B. Coordinate customer technical proof of concepts.

C. Engage with business leaders.

D. Develop a customer business roadmap.

E. Develop bill of materials.

Answer: CD QUESTION 14 Which two descriptions of the customer journey are true?

A. It is an IT-centric view of their business needs.

B. The customer journey has eight phases to deliver business outcomes.

C. It starts with the customer's technology vision.

D. It spans the spectrum from business vision to value realization.

E. It is a business-centric view of the customer business.

Answer: DE Explanation: The customer journey is a business-focused view of how the customer sees their business and what is relevant to them. The customer journey spans the spectrum from business vision to











business value realization. Cisco commonly starts its engagement in the business capabilities and solutions phase of the customer journey. Business architecture is the motivation for Cisco Business Architects to begin their engagement in the first phases of the customer journey. An early engagement enables the Cisco Business Architect to gain a more thorough understanding of the business and the customer. The value of being engaged early in the customer journey is that it helps the Cisco Business Architect to bridge the gap between the business needs and the resulting technical solutions and outcomes.

The Cisco Business Architect focuses on the business to instantiate new business capabilities and the opportunity for engagement. Business capabilities consist of people, process, and technology. Technical capabilities are needed to allow for the transformation and creation of a business capability. Business-led engagements are aligned with business capabilities and solutions instead of focusing on technical products and solutions. QUESTION 15 Which description of a view is true?

A. It is generic and can be stored in a library.

B. It is a representation of a part of the system.

C. It is a perspective from which a viewpoint is taken.

D. It is always specific to the domain for which it is created.

Answer: D Explanation: Views and Viewpoints: The Cisco Business Architect will begin to instantiate their understanding of how the customer views and viewpoints relate to their business architecture. The Cisco Business Architect can articulate how the views and viewpoints relate to identifying new business capabilities and future refinements to the business model. It is important to see things from the viewpoints of others along with your viewpoint. The definitions for views and viewpoints are aligned with TOGAF®.











-- View 1. A view is the representation of a whole system from the respective of a related set of concerns. 2. A view is always specific to the architecture for which it is created. -- Viewpoint 1. A viewpoint is the perspective from which the view is taken. 2. Viewpoints are generic and can be stored in libraries for reuse. QUESTION 16 Organizations that are ISO 9001 accredited are audited to determine their continued compliance to the standard. How often are these audits performed?

A. Every 1 year

B. Every 2 years

C. Every 3 years

D. Every 5 years

Answer: A Explanation:

QUESTION 17











Which goal of the business architect in a business architecture engagement is true?

A. Lead post-sales technical support.

B. Provide Cisco specific technology solutions.

C. Become a trusted advisor to the customer.

D. Gain experience in developing low-level designs.

Answer: C Explanation: Benefits of a Business Architecture Approach: A business architecture approach is centered on creating value for the customer and their business. The Cisco Business Architect must effectively engage with the customer to gain an understanding of their business. This engagement requires credibility and rapport with business leaders and relevant stakeholders. The Cisco Business Architect works with the customer to co-operatively identify and create the business capabilities and solutions. This activity helps the customer realize their desired business state. Adopting a business architecture approach requires a behavioral change in the way the Cisco Business Architect engages with the customer. The benefits of adopting the business architecture approach addresses what is in it for the customer and what is in it for the Cisco Business Architect. The organization that the Cisco Business Architect is associated with also realizes benefits from a business architecture approach.

What is in it for the customer? -- Ensures that business capabilities and business solutions are aligned with business priorities and long-term business strategy -- Captures and realizes business value from defined business outcomes -- Perceives Cisco as a strategic partner for solving business challenges What is in it for the Cisco Business Architect? -- Builds credibility and rapport for the Cisco Business Architect and Cisco -- Establishes a long-term relationship with the customer as a trusted advisor -- Ensures Cisco relevancy to business capabilities and business solutions What is in it for the business that the Business Architect is associated with? -- Preferred partner and vendor status -- Longer-term customer engagement and relationship -- Competitive advantage -- Cross-selling and upselling opportunities QUESTION 18 Which value does Cisco Business Architecture provide to the account team?

A. Establish preferred partner and vendor status.











B. Provide product updates proactively.

C. Increase post-sales support opportunities.

D. Focus on discussing technical solutions.

Answer: A QUESTION 19 Which purpose is the business architecture domain used for tithing the open group architecture framework?

A. To describe the logical software and hardware capabilities to support the deployment of business services.

B. To describe the business strategy, governance, organization, and business processes.

C. To identify stakeholders, create the architecture vision, and obtain initial approvals.

D. To create the blueprint for the application system to be deployed to the core business processes.

Answer: B Explanation:

QUESTION 20 Which statement is true?

A. A viewpoint is the perspective of an individual user.

B. A view can be generic and stored in libraries for later reuse.

C. Some views do not have associated viewpoints.

D. A view is perspective of an individual user.

Answer: A QUESTION 21 You are proposing a solution to a group and a member of the audience is being critical of you proposal. Which tactic is recommended for engaging with this audience type?

A. Acknowledge their concerns and move on.

B. Defend your proposal with evidence.

C. Marginalize their concerns to the rest of the group.

D. Build a bond with the audience member.

Answer: B Explanation: Multiple tactics can be employed for interacting with each audience: -- You can acknowledge the view of hostile types -- Use evidence with critical types -- Provide facts for uninformed types











-- Build a bond with sympathetic types -- Use effective influencing and communication skills QUESTION 22 Which two benefits are provided by the Cisco Business architecture approach?

A. It provides high degree of interaction with business leaders and stakeholders.

B. It enhances post-sales technical support capabilities.

C. It allows customers to achieve measurable business value.

D. It allows the sale of technology-specific products and software.

E. It enables the discussion of data center technologies with the customer.

Answer: AC Explanation: See the explanation of QUESTION 17. QUESTION 23 Which tool is sued to gain and leverage knowledge of a business?

A. Cisco commerce workspace

B. Business model canvas

C. solution maturity index

D. Total cost of ownership

Answer: B Explanation: The BMC consists of nine building blocks for creating a business model. Initially, the Cisco Business Architect uses the BMC to create an unrefined view of the business. Creating an unrefined view of the business entails defining the business model from the perspective of the Cisco Business Architect. A refined business model is created by using the additional input and knowledge that is provided by interacting with the customer. There is a recommended order for working through the building blocks. The right side of the BMC is "Emotional" and the left side is "Logical". It is extremely important to understand that the value of the BMC as tool allows a Cisco Business Architect to gain and leverage their knowledge of the business. The results of the BMC are used by the Cisco Business Architect to understand the business and generally not intended to be shared with stakeholders. A business may also have more than one business model. QUESTION 24 How would information technology infrastructure library be characterized?

A. It resources should be organized, processes documented, functions and roles of IT service management (ITSM) defined.

B. It resources should be organized, leadership styles identified, network designs created and how to best buy equipment.

C. It resources should be organized, leadership styles identified, network designs created and roles of IT Service management (ITSM) defined.

D. It resources should be organized, processes documented, network designs created and how to best buy equipment.

Answer: A QUESTION 25 Which are three characteristics of key performance indicators (KPIs)? (Choose three.)











A. KPIs are set according to magnitude and urgency.

B. KPIs must be strategic and tactical in nature.

C. KPIs measure progress against goals.

D. KPIs can be financial, managerial, or operationa.

E. KPIs define what needs to happen to achieve desired results within a time frame.

Answer: CDE QUESTION 26 Which two options have a positive impact on costs from the direct benefits provided by Cloud services and solutions? (Choose two.)

A. Enabling rapid growth to new markets & geographies

B. Managing technology obsolescence

C. Managing technology innovation

D. Saving OpEx shifting to predicable CapEx

Answer: BD QUESTION 27 Which two options are benefits of Cisco's overall portfolio with respect to the set of buyers? (Choose two.)

A. increased business performance

B. enhanced accountability

C. real-time business intelligence

D. higher service availability

Answer: CD QUESTION 28 Which option is the main benefit of the Internet of Everything?

A. makes better use of legacy investments

B. brings improvements to businesses and people

C. discrete focus on top industries health and finance

D. compensates for errors in business process design

Answer: B QUESTION 29 Which two options are characteristics of Critical Success Factors (CSFs)? (Choose two.)

A. CSFs describe what is needed by an organization or project to reach its goal.

B. CSFs receive special and continual attention from management.

C. CSFs are quantitative in nature and focus stakeholder relationships.

D. CSFs link business initiatives to adopt solutions and services.

Answer: AB











QUESTION 30 Which option is a main benefit that Cisco Partners bring to the table for customers?

A. additional teams to implement solutions in a timely manner

B. relationships with key Cisco personnel

C. a large customer base for which to sell Cisco services

D. Cisco expertise and the ability to have specializations in certain practice areas

Answer: D QUESTION 31 Which three options are skills that business development teams should develop for outcome- based selling? (Choose three.)

A. negotiation and communication

B. transformative networking mindset

C. outcome-based mindset

D. lateral thinking

E. critical thinking

F. conflict management and resolution

Answer: ABC QUESTION 32 Which provides the best information to define customer success factors?

A. What are your business objectives for this project/initiative?

B. What tools are you looking for, to better measure your ROI?

C. What services do you need?

D. Which Cisco products best fit your goals?

Answer: A QUESTION 33 Drag and Drop Drag Drop the BMC building blocks from the left on to the questions they answer on the right.

Answer:











Explanation: Recommended order for constructing a BMC: 1. Customer Segments: For whom is the business creating value? 2. Value Proposition: Which value does the business deliver to the customer? 3. Channels: How does the business reach its customers? 4. Customer Relationships: Which customer relationships are required for each market segment? 5. Revenue Streams: How the customer expects to profit from its value proposition? 6. Key Resources: Which key resources are required to support the value proposition, distribution channels, revenue streams, and customer relationships? 7. Key Activities: Which key activities support the value proposition, distribution channels, and revenue streams? 8. Key Partners: Who are the key partners? 9. Cost Structure: What are the most important costs inherent in the cost structure? QUESTION 34 Which maturity levels does the Cisco business architect typically operate?

A. Technology architecture

B. technology specific

C. business solutions and business transformation

D. business transformation

Answer: C QUESTION 35 Which activities are conducted by the Cisco business architect?

A. Configure data center and network equipment.

B. Present technology-based solutions to the customer.

C. Engage with the customer's technical teams.

D. Analyze the business, and establish credibility and rapport.

Answer: D Explanation: Cisco Business Architect: The Cisco Business Architect understands the value of developing a business-driven view of the enterprise. They place the needs of the customer and their business outcomes at center stage. They acknowledge the need to work with business leaders and relevant stakeholders. Working with business leaders and relevant stakeholders require skills that are necessary to analyze the











business, consider external influences, and establish credibility and rapport. The goal is to work with the customer to co-operatively determine the required business capabilities and business solutions. The technical capabilities will be defined once the business capabilities and solutions are defined.

The Cisco Business Architect maintains the skills that are necessary to engage with technology leaders. The Cisco Business Architect understands the required technology and services that align to the business requirements as part of a business capability-focused process. Determining the technical capabilities follows the tail-end of the business-led approach. QUESTION 36 Which two skill pillars are part of Cisco Business Architecture? (Choose two.)

A. Stakeholder architecture

B. Digitization

C. Enterprise architecture

D. Business engagement

E. Business acumen

Answer: CE Explanation: There are four pillars of skills capabilities that define a successful Cisco Business Architect. Many of the skills in the four pillars are business-focused. A practicing Cisco Business Architect must have an in-depth level of knowledge of technology and trends, practical experience, and experience with enterprise architectures. The business-led approach places emphasis on business acumen, consulting, and entrepreneurship competencies.











QUESTION 37 Which option is the leading reason that technology projects fail, according to research?

A. too many stakeholders

B. lack of a business model canvas

C. poor stakeholder management

D. lack of budget

Answer: C QUESTION 38 Drag and Drop Refer to the exhibit. Drag and drop the five phase of the customer joumey from the left into the correct order on the right. ......

Answer:











Explanation:

QUESTION 39 Drag and Drop Refer to the exhibit. Drag and drop the five phases of the Cisco Business Architecture methodology from the left into the correct order on the right.











Answer:

Explanation: Cisco Business Architecture Methodology: The Cisco Business Architecture methodology is a high-level methodology for enhancing the way that Cisco does business with its customers. It is aligned to the customer journey. The motivation is to drive larger and more profitable results for customers and Cisco. It acknowledges the need to work with the business leaders while maintaining Cisco relationships with technology teams. At its core, the methodology focuses on developing a business-focused view of the customer enterprise and places their needs and business outcomes first from a customer-centric perspective.











Cisco will have the opportunity to effectively engage with business leaders by understanding their business, needs, and challenges. Understanding the business provides an opportunity for Cisco to participate in the process of creating, shaping, or influencing the business capabilities and solutions that are relevant to achieving the business goals. A focus on business capabilities and solutions allows Cisco to gain an early insight to its relevance to the true business requirements of the customer. Therefore, Cisco can demonstrate value beyond just technology early in the engagement. Clear requirements and justification for a wide range of Cisco technology across multiple domains are the result of following the Cisco Business Architecture methodology. A business-led approach is a significant contrast to the traditional process of educating customers on Cisco technology and pushing the sale of a single technology or technology domain. -- Customer Knowledge of Their Business and Opportunities: The first phase is to gain an understanding of the business. The focus is on the customer, their business needs, and opportunities. This phase is a process to gain knowledge, begin establishing credibility, and determine the current and potential customer opportunities. It is critical to document information and findings throughout the methodology as data that can be referenced. -- Research and Analyze: The direct and formal engagement begins after setting direction, understanding the scope, and gaining customer commitment to move forward with an analysis of the business. The goal of this phase is to have an agreed upon understanding of the business, the customer needs, and opportunities. The information that is obtained from the research and analyze phase will help determine the business capabilities and solutions that need to be developed, transformed, or removed. -- Develop and Verify: The intent at this point is that all the involved parties have a clear understanding of the business needs and goals, which have been validated and documented. The business focus has been determined and its priorities have been set. At this point, it is time to develop the business capabilities and solutions that will achieve the defined business goals. -- Customer Commit: The customer commit phase entails the preparation and presentation of the business case and the capabilities and solutions to the business for commitment to execution. Cisco may have an intricate role here to support the customer in preparing the presentation. However, the best outcome is the customer presents to their relevant business stakeholders. Cisco can have a role of representing the customer by presenting the business case. -- Deploy and Measure: The deploy and measure phase consists of deploying the business capabilities and solutions, which encompasses people, process, and technology. A subset of this phase is the last phase of the “Technical Focus” aspect of the methodology, which is the deploy and verify phase. The downloadable white paper on the Cisco Business Architecture Approach describes the “Technical Focus” in more detail. QUESTION 40 Drag and Drop Drag the five stages of the customer relationship management lifecycle from the left onto the correct descriptions on the right.











Answer:

Explanation: -- Reach: Establish credibility with the prospective customer. The credibility is established for both yourself and by extension your organization as a valued business partner. -- Acquisition: Establish your status as a valued business partner. This is done by understand the customer and their critical business needs. -- Develop: Continue to effectively increase the maturity of your relationship with the customer. This is accomplished by continually gaining a more thorough understanding of critical business needs. -- Retention: Demonstrate repeated value to the customer. This is accomplished by providing opportunities to measure progress against stated targets to demonstrate success. -- Loyalty: Establish yourself as a trusted advisor and the customer as an advocate. This can be accomplished by adopting a consultative-led approach with a focus on the solving complex business challenges for the customer. QUESTION 41 Which two resources can be used to determine the characteristics of a customer's persona?

A. Industry peers

B. Social media

C. Past employers

D. Human resources

E. Annual reports

Answer: BE Explanation: You can construct personas from publicly available information such as LinkedIn, annual reports, and social media. Additional marketing material may also be available from which you can derive information about personas. QUESTION 42 Which two characteristics of customer relationship management are true? (Choose two.)

A. increasing customer spend on technology hardware and software

B. introducing technology solutions to the customer

C. building and maintaining rapport with relevant individuals

D. moving the customer toward positive decisions about investments and initiatives

E. enticing customer with deep discounts and promotions











Answer: CD Explanation: Customer relationship management is about: 1. Building and maintaining rapport with relevant individuals 2. Moving the customer towards positive decisions about investments and initiatives 3. Establishing and managing long-term relationships with relevant individuals QUESTION 43 Within the Cisco business architecture which three factors are considered by organizations when they execute on strategy?

A. Environment, execution, resources.

B. Execution, strategy, vision.

C. Execution, timeframe, outcome.

D. Environment, resources, timeframe.

E. Environment, timeframe, vision.

Answer: D Explanation:

QUESTION 44 Which two standards are examples of an architectural framework? (Choose two.)

A. ITIL

B. TOGAF

C. ISO 9001

D. Zachman

E. ISO2701











Answer: BD QUESTION 45 Which two options comprise information you need to achieve a successful outcome-based sales? (Choose two.)

A. How stakeholders receive information and what information they want to receive.

B. What information is communicated to stakeholders in a timely fashion.

C. The stakeholder influencers, decision makers, and participating individuals throughout the process.

D. The degree of affinity stakeholders have related to risk.

Answer: AC QUESTION 46 Who is responsible for leading a business architecture engagement with the customer?

A. Sales leadership

B. Services team

C. Account team (account manager, engineer)

D. Business architect

E. Technology specialists

Answer: D Explanation: There are many variations in the teams that engage with customers. These teams are composed on individuals from team leadership, the account team, and services team. In the context of business architecture, the Cisco Business Architect is the primary role that focuses on engaging with the customer from a business perspective. Individuals who are aspiring to become a Cisco Business Architect are also considered in these roles. Aspiring Cisco Business Architects will be more technology- than business-focused. Each role has various levels of responsibilities and different levels of engagement throughout the business-led approach. For example, the level of active engagement for Account Manager is part of their role when working with the Cisco Business Architect. The Account Manager will participate in many of the activities during a business-led approach. Their level of involvement will vary while working with the Cisco Business Architect. Take into consideration that the roles may differ depending on the organization. For example, the Services Team may be part of the Account Team.











Roles throughout the business architecture approach: -- The Cisco Business Architect leads the customer engagement throughout the business-led approach. They determine when and where during the engagement to use available resources. The Cisco Business Architect can rely on the Account Manager, Specialist System Engineers, and other roles to provide varying levels of support during the engagement. The Cisco Business Architect can act as a mentor during the engagement to help the aspiring Cisco Business Architect acquire further knowledge, skills, and experience. -- The Account Manager is directly responsible for the customer relationship. They can benefit from many aspects of the skills that are required for Cisco Business Architect. The System Engineer can be considered as the apprentice architect. While there is much they need to aware of, they must be careful of how they apply their knowledge. In some situations, the Cisco Business Architect is responsible for the account. This situation is manifested mainly in the Cisco Customer Solution Architect (CSA) role. This situation is similar to the System Engineer, who has the awareness of the Cisco Business Architect skills. Knowing when and how they are applied allows the Account Manager to understand their role in the context of a business-led approach. -- The Technology Specialists are focused on technology and in some situations they are needed to support the engagement that the Cisco Business Architect leads. Outside of those engagements, the Technology Specialists may be the people that are technically involved with the business stakeholders. The Technology Specialists must be aware of the Cisco Business Architect skills and when and how they are applied. Being aware of the skills allows the Technology Specialists to understand their role in the context of a business-led approach. In the case where the Cisco Business Architect is responsible for the account the Technology Specialists will have a different role. -- These roles do not depict System Engineering leadership, Sales Leadership, or Services. System Engineering Leadership requires awareness, understanding of the maturity levels, engagement type, and the ability to support the roles throughout the business-led approach. QUESTION 47 Which purpose of the Cisco Business Architecture maturity levels is true?

A. It is used to determine the technology adoption in a customer environment.

B. It is used to determine the customer financial maturity for investment.

C. It is used to determine customer readiness for engagement.

D. It is used to determine Cisco readiness against the competition.

Answer: C











Explanation: Maturity Levels: The Business and Cisco: In the context of Cisco Business Architecture, there are four business maturity levels that determine the level of engagement between Cisco, the Cisco Business Architect, and the customer. The four maturity levels are Technology Specific, Technology Architecture, Business Solutions, and Business Transformation. -- Businesses have different maturity levels and each maturity level has a specific type of engagement. Some companies are focused on buying products, while some are in transition, or others are operating with a business-first approach. Therefore, it is important to understand the maturity of the customer as it pertains to a business-led mentality. Maturity levels are used to determine where a customer is in the business-led approach.

-- Maturity levels are used to determine the maturity of both the customer and Cisco teams. The maturity levels help gauge if, when, and how to engage with a business-led approach. They also help to determine if Cisco should continue with the traditional technology-led approach. -- Maturity levels determine how the customers see Cisco in this context and if the customer and Cisco are aligned. Understanding the maturity level helps to determine the required resources, support, and the maturity level of the relationship between Cisco and the customer. Maturity levels help to determine the degree of Cisco relevancy for providing the appropriate level of support for the customer. Maturity levels also help to determine if Cisco should be engaged. -- Cisco Business Architects operate at the Business Solutions and Business Transformation maturity levels. However, an effective business-led approach should drive business transformation at the Business Transformation maturity level. -- Account System Engineers typically operate in the levels of Technology Specific and Technology Architecture maturity levels. -- Specialists typically operate at the Technology Specific maturity level. QUESTION 48 Refer to the exhibit. Which options does the exhibit describe? ......

A. Technology project plan

B. Account plan

C. Business roadmap

D. Technical reference architecture

Answer: C Explanation: Business Roadmap:











The value of a business architecture approach is the creation of a business roadmap. The business roadmap establishes the plan that enables the business to transform from its current business state to its target business state. Throughout the business-led engagement, the Cisco Business Architect works with the customer to align business priorities with business outcomes. This alignment is done by defining the business capabilities and business solutions.

The business roadmap aligns business priorities and solutions to deliver business capabilities. An implementation timeline is established that is based on the importance of the priority and the business outcomes. Each business solution is categorized as a foundation, enabling, or impacting solution: -- Foundation: Solutions needed to provide a reliable foundation upon which to build business applications and services -- Enabling: Solutions that support business priorities or higher-level solutions -- Impacting: Highest impact to the business priorities that are potentially transformational or absolutely essential for the business The four priorities in the roadmap are customer experience, revenue generation, digital banking, and customer data sovereignty. The priorities have defined business solutions. -- Customer Experience 1. Cross Sales and Service Channels 2. Business and IT Agility -- Revenue Generation 1. Integrated Product Marketing and Fulfillment 2. Seamless and automated Business Processes -- Digital Banking 1. Digitized business processes impacting customer-facing business functions 2. Improved Cybersecurity policies for employees and customers -- Customer Data Sovereignty 1. Deliver the audit trail for advisory interactions 2. Leveraging technology as a service to lower the upfront capital cost A practicing Cisco Business Architect has the skills and capabilities to develop a business roadmap that drives business transformation. QUESTION 49 Which two benefits of using a Cisco Business Architecture methodology are true? (Choose two.)

A. It determines the low-level design for network infrastructure.

B. It provides project management of a complex technology deployment.











C. It enhances the way Cisco does business with its customers.

D. It supports the client IT department to define the technology architecture.

E. It drives larger and more profitable results for customers, Cisco and partners.

Answer: CE QUESTION 50 Which value does Cisco Business Architecture provide to the account team?

A. Cross-selling and up-selling opportunities.

B. Increased deferred revenue pipeline.

C. Hands-off approach to customer engagement.

D. Technology-focused discussions with customer.

Answer: A Explanation: What is in it for the business that the Business Architect is associated with? -- Preferred partner and vendor status -- Longer-term customer engagement and relationship -- Competitive advantage -- Cross-selling and upselling opportunities QUESTION 51 Which options is the goal of the Cisco Business Architecture?

A. To create influencer value

B. To create business value

C. To create technical value

D. To create directive value

Answer: B QUESTION 52 Which two values are provided from delivering a business roadmap? (Choose two.)

A. It provides insights on technology trends that are relevant to customer business.

B. It reduces product failures and downtime that impact customer business.

C. It aligns business priorities, business capabilities, business solutions, and business outcomes.

D. It enables the business to transform from its current business state to its target business state.

E. Hit provides product roadmap to meet business and customer needs.

Answer: CD Explanation: See the explanation of QUESTION 48. QUESTION 53 Which function is a responsibility of the business architect?

A. Provide product demonstrations/presentations.

B. Configure technology solutions.

C. Understand customer business priorities.

D. Provide product specific technical support.











Answer: C QUESTION 54 Why is it convenient to tie business outcomes and the customer value proposition?

A. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.

B. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.

C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.

D. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.

Answer: C QUESTION 55 Which description or the ISO 9001 standard is true?

A. It is a set of documents that describe a technical design.

B. It is a set of guidelines and documents that establish a quality management and assurance framework.

C. It is a document from the Internet Engineering Task Force that is the result of committee drafting and subsequent review by interested parties.

D. It is a set of guidelines and documents that establish an architectural framework.

Answer: B QUESTION 56 Which two options are characteristics of communities leadership styles? (Choose two.)

A. It involves of high level of communities.

B. A trained and qualifies team lead efforts.

C. The leader provides reward and incentives.

D. The leader makes unilateral decisions.

E. The leader has minimal involvement.

Answer: ......

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