Cisco Product Quick Reference Guide

An overview of many Cisco products, services, and solutions for every part of your business

October 2011

Introduction

Cisco Product Quick Reference GuideWelcome to the October 2011 edition of the Cisco Product Quick Reference Guide. This guide presents an overview of manbusiness. Compact, portablincludes brief overviews, impinformation for many Cisco pchapters: Routing, SwitchingDelivery, Optical NetworkingDesigned for our Cisco fieldservice, or solution is right foprofessionals, Cisco Networneeding a broad, high-level oThis guide includes only a supublished only once per yeain this edition. For the most uCisco website at http://www

Whats New

The October 2011 edition insection of each chapter. Thisacross all technologies.

For More Information

For more information about thttp://www.cisco.com/go/guwhen new editions are releaWe always look for your inpufeedback to feedback_cisco i

y Cisco products, services, and solutions for every part of your e, and easy-to-use, the Cisco Product Quick Reference Guide ortant features, technical specifications, part numbers, and ordering roducts. This all-in-one time-saving guide includes the following , Wireless, Collaboration, Security, Data Center, Video and Content , Network Management, and Cisco Services. and partners, this guide will help you determine which Cisco product, r your customer. It is also ideal for end users, networking king Academy members, and those studying for Cisco certification

verview.bset of the Cisco portfolio. Additionally, because this guide is r, there are likely to be new products and part numbers not included p-to-date information and the complete product portfolio, refer to the .cisco.com.

cludes many new products; they are highlighted in the At a Glance edition also includes updates to products, services, and solutions

he guide and to register in the Document Center, please visit ide. When you register in the Document Center, you will be notified sed and also receive access to the PDF and HTML versions. t and guidance to make this guide more useful. Please send your guide@cisco.com.

ii

ContentsIntroduction.................................................................................................................. i

Cisco Architectures and Solutions........................................................................................................................................................ ixCisco Borderless Network Architecture and Solutions....................................................................................................... ixCisco Collaboration ArchitecCisco Data Center and VirtuaCisco Smart Business ArchitCisco IP Next-Generation NeCisco Small Business SolutioIndustry Solutions from CiscProduct Warranty InformatioPartner and Customer SuppHelpful Cisco Websites ...........Cisco Capital Financing...........Cisco Certified Refurbished

Chapter 1: Routing .........Routing At-a-Glance ...................Cisco 3900 Series IntegratedCisco 2900 Series IntegratedCisco 1900 Series IntegratedCisco 800 Series Integrated Cisco 7600 Series Routers ...Cisco 7300 Series Routers ...Cisco 7200 Series Routers ...Cisco Carrier Routing SystemCisco XR 12000 and 12000 SCisco ASR 9000 Series AggrCisco ASR 1000 Series AggrCisco ASR 900 Series AggreCisco 2000 Series ConnecteCisco SRP 500 Series ServicCisco RV Series Small BusinCisco Routing Services............

Chapter 2: Switching .....Switching At-a-Glance..............Cisco Catalyst 6500 Series SCisco Catalyst 4500E SeriesCisco Catalyst 4900M SeriesCisco Catalyst 4900 Series SCisco Catalyst 3750 Series SCisco Catalyst 3750-E SerieCisco Catalyst 3750-X SerieCisco Catalyst 3560 Series SCisco Catalyst 3560-E SerieCisco Catalyst 3560-X SerieCisco Catalyst 2960-S SerieCisco Catalyst 2960 Series SCisco Catalyst 3560-C SerieCisco Catalyst 2960-C SerieCisco ESW 500 Series SwitcCisco 300 Series Managed SCisco ME 3800X Series CarrCisco ME 6500 Series EthernCisco ME 3600X Series EtheCisco ME 3400 Series EthernCisco ME 3400E Series EtheCisco Catalyst 4500E SeriesTable of Contents iii

ture and Solutions.........................................................................................................................xlization Architecture and Solutions............................................................................. xi

ecture (SBA)...................................................................................................................................... xitwork Architecture for Service Providers.............................................................. xiins ............................................................................................................................................................xiii

o .................................................................................................................................................................xiiin.................................................................................................................................................................xivort ..........................................................................................................................................................xviii..................................................................................................................................................................xviii.....................................................................................................................................................................xxiEquipment ....................................................................................................................................xxi

........................................................................................ 1-1...................................................................................................................................................................1-1

Services Routers...................................................................................................................1-4 Services Routers................................................................................................................1-10 Services Routers................................................................................................................1-15

Services Routers...................................................................................................................1-19................................................................................................................................................................1-23................................................................................................................................................................1-26................................................................................................................................................................1-27

(CRS) ...........................................................................................................................................1-29eries Routers...........................................................................................................................1-31

egation Services Routers..............................................................................................1-33egation Services Routers..............................................................................................1-35gation Services Routers .................................................................................................1-38d Grid Router ...........................................................................................................................1-40es Ready Platforms............................................................................................................1-41ess Routers.................................................................................................................................1-42................................................................................................................................................................1-43

........................................................................................ 2-1...................................................................................................................................................................2-1witches.............................................................................................................................................2-5

Switches .........................................................................................................................................2-9 Switch...........................................................................................................................................2-14witches..........................................................................................................................................2-15witches..........................................................................................................................................2-16

s Switches ....................................................................................................................................2-20s Switch..........................................................................................................................................2-22witches..........................................................................................................................................2-25

s Switches ....................................................................................................................................2-28s Switches....................................................................................................................................2-30s Switches....................................................................................................................................2-32witches..........................................................................................................................................2-34

s Compact Switches ..........................................................................................................2-37s Compact Switches ..........................................................................................................2-38hes .....................................................................................................................................................2-39witches .........................................................................................................................................2-40

ier Ethernet Switch Router ............................................................................................2-42et Switches ...............................................................................................................................2-43

rnet Switches............................................................................................................................2-45et Access Switches ...........................................................................................................2-47

rnet Access Switches........................................................................................................2-49 Ethernet Access Switches ...........................................................................................2-50

iv Table of Contents

Cisco 2500 Series Connected Grid Switches .....................................................................................................................2-54Cisco Switching Services ......................................................................................................................................................................2-55

Chapter 3: Wireless................................................................................................ 3-1Wireless At-a-Glance....................................................................................................................................................................................3-1Cisco Aironet 3500 Series Access Points ..................................................................................................................................3-5Cisco Aironet 3500p Series Access Points...............................................................................................................................3-8Cisco Aironet 1260 Series ACisco Aironet 1040 Series ACisco Aironet 600 Series OffCisco Aironet 1240AG SerieCisco Aironet 1140 Series ACisco Aironet 1130AG SerieCisco Aironet 1550 Series LiCisco Aironet 1520 Series LiCisco Aironet 1400 Series WCisco Aironet 1300 Series ACisco Secure Services ClienCisco Aironet Antennas andCisco Flex 7500 Series ClouCisco WiSM2 Controller for CCisco 5500 Series Wireless Cisco 2500 Series Wireless Cisco Wireless Controller MCisco Prime Network ControCisco Wireless Control SystCisco Wireless Control SystCisco Spectrum Expert Wi-FCisco 3300 Series Mobility SCisco Context-Aware SoftwaCisco Adaptive Wireless IntrCisco Wireless Services .........

Chapter 4: CollaborationCollaboration At-a-Glance.....Cisco Unified MeetingPlaceCisco Unified Video AdvantaCisco WebEx Meeting CenteCisco WebEx Training CenteCisco WebEx Event Center ..Cisco WebEx Advanced SerCisco WebEx Support CenteCisco Unified Contact CenteCisco Unified Contact CenteCisco Unified Intelligence CeCisco and salesforce.com CCisco Unified Customer VoicCisco Customer Care ServicCisco SocialMiner.........................Cisco Finesse ...................................Cisco MediaSense.......................Cisco Unified CommunicatioCisco Unified CommunicatioCisco Unified CommunicatioCisco Unified CommunicatioCisco Unified CommunicatioCisco Unified CommunicatioCisco IP Communicator...........Cisco Unified IP Phones 690Cisco Unified IP Phones 790Cisco Unified IP Phones 890Cisco Unified IP Phones 990ccess Points ...............................................................................................................................3-11ccess Points ...............................................................................................................................3-14iceExtend .....................................................................................................................................3-18s Access Points .......................................................................................................................3-20ccess Points ...............................................................................................................................3-23s Access Points .......................................................................................................................3-26ghtweight Outdoor Wireless Mesh Access Point .....................................3-28ghtweight Outdoor Wireless Mesh Access Point .....................................3-31ireless Bridge...........................................................................................................................3-33

ccess Points ...............................................................................................................................3-35t.............................................................................................................................................................3-36Accessories ...............................................................................................................................3-38d Controller.................................................................................................................................3-48

isco Catalyst 6500 Series Switches ..................................................................3-50LAN Controller..........................................................................................................................3-51LAN Controller..........................................................................................................................3-53odule for the ISR G2.............................................................................................................3-54l System (NCS)........................................................................................................................3-56

em........................................................................................................................................................3-58em Navigator..............................................................................................................................3-61i .............................................................................................................................................................3-61ervices Engine ........................................................................................................................3-63re.........................................................................................................................................................3-65

usion Prevention System (IPS)...................................................................................3-67................................................................................................................................................................3-68

....................................................................................... 4-1...................................................................................................................................................................4-1...................................................................................................................................................................4-8ge ..........................................................................................................................................................4-9r ..............................................................................................................................................................4-9r............................................................................................................................................................4-10

................................................................................................................................................................4-11vices..................................................................................................................................................4-11r............................................................................................................................................................4-11r Enterprise.................................................................................................................................4-12r Express ......................................................................................................................................4-13nter...................................................................................................................................................4-14

ustomer Interaction Cloud .............................................................................................4-14e Portal..........................................................................................................................................4-15es ........................................................................................................................................................4-16

................................................................................................................................................................4-16

................................................................................................................................................................4-17

................................................................................................................................................................4-17ns Manager................................................................................................................................4-18ns Manager Assistant .......................................................................................................4-20ns Manager Express..........................................................................................................4-20ns Manager Business Edition ....................................................................................4-21ns Manager Business Edition 3000......................................................................4-22ns Manager Session Management Edition....................................................4-23

................................................................................................................................................................4-230 Series..........................................................................................................................................4-240 Series..........................................................................................................................................4-260 Series..........................................................................................................................................4-270 Series..........................................................................................................................................4-28

Cisco SPA 500 Series IP Phones ....................................................................................................................................................4-30Cisco Unified Attendant Console Portfolio.............................................................................................................................4-31Cisco Emergency Responder............................................................................................................................................................4-32Cisco Intercompany Media Engine ...............................................................................................................................................4-33Cisco Unified Survivable Remote Site Telephony and Cisco Unified Enhanced SRST .................4-34Cisco Unified Communications Services ................................................................................................................................4-35Cisco Jabber for Mac ................................................................................................................................................................................4-35Cisco WebEx Connect .............Cisco Unified Personal ComCisco Unified Presence...........Cisco Unity Connection...........Speech Connect for Cisco UCisco SpeechView.......................Cisco Unity Express....................Cisco Unified Survivable RemCisco Unified Messaging GaCisco Unity Unified MessagiSpeech Connect for Cisco UCisco Jabber and Cisco MobCisco Unified Mobile CommCisco Unified Mobility ...............Nokia Call Connect for CiscoCisco WebEx Meetings on MCisco WebEx Meeting CenteCisco Mobile Supervisor.........Cisco TelePresence SystemCisco TelePresence SystemCisco TelePresence Profile SCisco TelePresence MX200Cisco TelePresence EX SeriCisco TelePresence Movi......Cisco TelePresence SystemCisco TelePresence SystemCisco TelePresence Video CCisco TelePresence MSE 80Cisco TelePresence Server Cisco TelePresence MCU 45Cisco TelePresence ISDN GCisco TelePresence AdvancCisco TelePresence ManageCisco TelePresence ManageCisco TelePresence ExchanCisco TelePresence CallwayCisco TelePresence Touch..Cisco TelePresence SystemCisco TelePresence SystemCisco TelePresence Synch..Cisco TelePresence SystemCisco TelePresence ServiceCisco Unified Application EnCisco UC Integration for MicCisco Unified CommunicatioCisco Unified CommunicatioCisco Unified Border ElemenCisco Analog Voice GatewayCisco AS5350XM Universal Cisco AS5400XM Universal Cisco ATA 187 Analog TelepCisco Unified Workspace LicCisco Unified CommunicatioTable of Contents v

................................................................................................................................................................4-36municator .....................................................................................................................................4-36................................................................................................................................................................4-37................................................................................................................................................................4-38nity Connection......................................................................................................................4-38................................................................................................................................................................4-38................................................................................................................................................................4-38

ote Site Voicemail .............................................................................................................4-39teway ...............................................................................................................................................4-39ng.........................................................................................................................................................4-40nity.....................................................................................................................................................4-40ile.......................................................................................................................................................4-41

unicator...........................................................................................................................................4-41................................................................................................................................................................4-42..............................................................................................................................................................4-42obile Devices...........................................................................................................................4-42r on SmartPhone Browsers.........................................................................................4-43

................................................................................................................................................................4-43 3010 ................................................................................................................................................4-44 1300 Series ..............................................................................................................................4-44eries................................................................................................................................................4-45

................................................................................................................................................................4-45es .........................................................................................................................................................4-46................................................................................................................................................................4-47 500 Series..................................................................................................................................4-47 Integrator C Series .............................................................................................................4-48ommunication Server ......................................................................................................4-4800 Series ......................................................................................................................................4-497010...................................................................................................................................................4-4900 Series.....................................................................................................................................4-50

ateway.............................................................................................................................................4-50ed Media Gateway...............................................................................................................4-51ment Suite..................................................................................................................................4-51r ...........................................................................................................................................................4-52

ge System....................................................................................................................................4-52..............................................................................................................................................................4-54

................................................................................................................................................................4-55 Clinical Presence.................................................................................................................4-55 Intern MXP.................................................................................................................................4-56................................................................................................................................................................4-56 Educator MXP.........................................................................................................................4-57s............................................................................................................................................................4-57vironment .....................................................................................................................................4-57rosoft Office Communicator ........................................................................................4-58ns 500 Series...........................................................................................................................4-58ns on the Cisco Unified Computing System................................................4-60t............................................................................................................................................................4-60s...........................................................................................................................................................4-61

Gateway.........................................................................................................................................4-62Gateway.........................................................................................................................................4-64hone Adaptor............................................................................................................................4-65ensing ............................................................................................................................................4-66ns Software Subscription..............................................................................................4-68

vi Table of Contents

Chapter 5: Security ................................................................................................ 5-1Security At-a-Glance.....................................................................................................................................................................................5-1Cisco IOS Security ..........................................................................................................................................................................................5-3Cisco ASA 5500 Series Adaptive Security Appliances...................................................................................................5-4Cisco Intrusion Prevention System ...............................................................................................................................................5-10Cisco Catalyst 6500 Series ASA Services Module..........................................................................................................5-13Cisco TrustSec................................................................................................................................................................................................5-14Cisco NAC Appliance (CleanCisco Identity Services EnginCisco Secure Access ControCisco IronPort Email SecurityCisco IronPort Secure Web SCisco IronPort M-Series SecCisco ScanSafe Cloud WebCisco ScanSafe Web FilterinCisco AnyConnect Secure MCisco Adaptive Wireless IPSVPN Services for Cisco ASACisco 3300 Series Mobility SCisco Virtual Office ......................Cisco Security Manager..........Cisco Physical Access GateCisco Physical Access ManaCisco Video Surveillance 26Cisco Video Surveillance 40Cisco Video Surveillance 50Cisco Video Surveillance 29Cisco Physical Security OpeCisco Video Surveillance MeCisco Video Surveillance OpCisco Physical Security MultCisco IPICS Server SoftwareCisco IPICS Dispatch ConsoCisco IPICS Mobile Client......Cisco Security Services ..........

Chapter 6: Data Center..Data Center At-a-Glance ........Cisco Nexus 7000 Series SwCisco Nexus 5000 Series SwCisco Nexus 4000 Series SwCisco Nexus 3000 Series SwCisco Nexus 1000v Switch SCisco Nexus 2000 Series FaCisco Adapter FEX .......................Cisco VM-FEX ..................................Cisco MDS 9500 Series MulCisco MDS 9200 Series MulCisco MDS 9100 Series MulCisco MDS 9000 Intelligent FCisco MDS 9000 XRC AccelCisco MDS 9000 Storage MeCisco MDS 9000 I/O AcceleCisco MDS Data Mobility MaCisco MDS NX-OS SoftwareCisco Catalyst Blade SwitchCisco Unified Computing SyCisco UCS B-Series Blade SCisco UCS C-Series Rack-MCisco Application Control EnCisco ACE 4710 Appliance... Access).........................................................................................................................................5-14e (ISE).............................................................................................................................................5-16l System (ACS) .......................................................................................................................5-18 Appliances ...............................................................................................................................5-20ecurity Appliances.............................................................................................................5-21

urity Management Appliance .....................................................................................5-23 Security .........................................................................................................................................5-25g...........................................................................................................................................................5-25obility Solution........................................................................................................................5-26

Software.......................................................................................................................................5-27 Series..............................................................................................................................................5-27ervices Engine ........................................................................................................................5-28

................................................................................................................................................................5-29

................................................................................................................................................................5-30way......................................................................................................................................................5-31ger .....................................................................................................................................................5-31

00 Series IP Cameras ........................................................................................................5-3300 Series High-Definition IP Cameras.................................................................5-3400 Series HD IP Dome Cameras ..............................................................................5-3400 Series PTZ IP Dome Cameras............................................................................5-35rations Manager .....................................................................................................................5-36dia Server Software ...........................................................................................................5-37erations Manager Software .........................................................................................5-38iservices Platform.................................................................................................................5-38..............................................................................................................................................................5-40

le ..........................................................................................................................................................5-41................................................................................................................................................................5-41................................................................................................................................................................5-42

........................................................................................ 6-1...................................................................................................................................................................6-1itches .................................................................................................................................................6-6itches .................................................................................................................................................6-8itches .................................................................................................................................................6-9itches .................................................................................................................................................6-9eries .................................................................................................................................................6-10bric Extenders ..........................................................................................................................6-11................................................................................................................................................................6-11................................................................................................................................................................6-12tilayer Directors .......................................................................................................................6-12tilayer Switches........................................................................................................................6-14tilayer Fabric Switches ......................................................................................................6-15abric Applications................................................................................................................6-16

eration..............................................................................................................................................6-16dia Encryption (SME) ........................................................................................................6-16

rator (IOA) ......................................................................................................................................6-16nager (DMM)..............................................................................................................................6-17...............................................................................................................................................................6-17

3000 and 3100 Series ......................................................................................................6-18stem..................................................................................................................................................6-18ervers ..............................................................................................................................................6-20ount Servers..............................................................................................................................6-21gine (ACE) Series Module .............................................................................................6-22................................................................................................................................................................6-22

Cisco ACE Global Site Selector (GSS) 4400 Series .......................................................................................................6-22Cisco Wide Area Application Services (WAAS)..................................................................................................................6-23Cisco Wide Area Virtualization Engine Appliances.........................................................................................................6-23Virtual Blade Options for Cisco WAVE Appliances..........................................................................................................6-24Cisco Virtual Wide Area Application Services (vWAAS) .............................................................................................6-24Cisco Wide Area Application Services (WAAS) Mobile...............................................................................................6-25Cisco Network Analysis Module (NAM)......................................................................................................................................6-25Cisco ASA 5585-X Adaptive Cisco Catalyst 6500 Series ACisco Virtual Security GatewCisco Security Manager..........Cisco Data Center Network MCisco Application Control EnVblock Infrastructure PlatformFlexPod ..................................................Storage Reference ArchitectCisco Data Center Services.

Chapter 7: Video and BroVideo and Broadband CableCisco Digital Media Suite .......Cisco Digital Media EncoderCisco Digital Media ManageCisco Digital Media Players .Cisco LCD Professional SeriCisco Show and Share .............Cisco Enterprise Content DeCisco Media Delivery EngineCisco TelePresence ContenCisco Media Experience EngCisco Media Experience EngCisco uBR7225VXR UniversCisco uBR7246XVR UniversCisco uBR10012 Universal BCisco uBR 3x10 RF Switch....Cisco Services.................................

Chapter 8: Optical NetwoOptical Networking At-a-GlanCisco ONS Multiservice TranCisco ONS 15216 MetropoliCisco ONS Multiservice ProvCisco Carrier Packet TranspCisco Packet Transport 256GCisco Packet Transport Mod

Chapter 9: Network ManNetwork Management At-a-GCisco Prime for Enterprise ....Cisco Prime for Service ProvCisco Video Assurance ManCisco Prime Network AnalysCisco OverDrive Network HyCisco Prime Performance MCisco Prime Optical ...................Cisco Network ManagementCisco Active Network AbstraCisco Prime Fulfillment ............Cisco Multicast Manager........Cisco Prime LAN ManagemeCisco Prime Collaboration MCisco Unified CommunicatioTable of Contents vii

Security Appliance ..............................................................................................................6-26SA Services Module..........................................................................................................6-27ay (VSG)........................................................................................................................................6-27

................................................................................................................................................................6-28anager (Converged) ........................................................................................................6-28

gine (ACE) Family..................................................................................................................6-29s ........................................................................................................................................................6-30

................................................................................................................................................................6-30ure......................................................................................................................................................6-31................................................................................................................................................................6-31

adband Cable............................................................... 7-1 At-a-Glance .................................................................................................................................7-1...................................................................................................................................................................7-2s ...............................................................................................................................................................7-3r.................................................................................................................................................................7-4...................................................................................................................................................................7-5es Displays.....................................................................................................................................7-8...................................................................................................................................................................7-9livery System............................................................................................................................7-11..............................................................................................................................................................7-14

t Server...........................................................................................................................................7-16ine 3500........................................................................................................................................7-18ine 5600........................................................................................................................................7-20

al Broadband Router...........................................................................................................7-21al Broadband Router...........................................................................................................7-22roadband Router...................................................................................................................7-23

................................................................................................................................................................7-26

................................................................................................................................................................7-27

rking ............................................................................. 8-1ce..........................................................................................................................................................8-1sport Platforms..........................................................................................................................8-1

tan/Regional DWDM System .........................................................................................8-5isioning Platforms...................................................................................................................8-7

ort (CPT) 600 Series, ..........................................................................................................8-10, Four 10 Gigabit Ethernet Fabric, ........................................................................8-10

ule, Four 10 Gigabit Ethernet ......................................................................................8-10

agement........................................................................ 9-1lance..................................................................................................................................................9-1

...................................................................................................................................................................9-4ider.......................................................................................................................................................9-5

agement Solution ....................................................................................................................9-5is Module (NAM) Family ......................................................................................................9-6pervisor ...........................................................................................................................................9-6anager ...............................................................................................................................................9-7...................................................................................................................................................................9-7 Jumpstart .....................................................................................................................................9-8ction ....................................................................................................................................................9-9...................................................................................................................................................................9-9................................................................................................................................................................9-10nt Solution ..................................................................................................................................9-10anager ...........................................................................................................................................9-11ns Management Suite .....................................................................................................9-11

viii Table of Contents

Cisco Unified Operations Manager...............................................................................................................................................9-11Cisco Unified Service Monitor ...........................................................................................................................................................9-12Cisco Unified Provisioning Manager............................................................................................................................................9-12Cisco Unified Service Statistics Manager ...............................................................................................................................9-13CiscoWorks QoS Policy Manager .................................................................................................................................................9-13Cisco Media Gateway Controller Node Manager.............................................................................................................9-14Cisco Broadband Access Center ...................................................................................................................................................9-14Cisco Broadband TroubleshCisco Access Registrar............Cisco Network Building MedCisco Network Building MedCiscoWorks Network ComplCisco Network Registrar .........Cisco Mobile Wireless TransLifecycle Services for NetwoTechnical Services for Opera

Chapter 10: Cisco ServicSuccessfully Plan, Build, andOptimization Services...............Remote Management ServicTechnical Services.......................For More Information..................ooter..................................................................................................................................................9-15................................................................................................................................................................9-15iator....................................................................................................................................................9-16iator Manager ...........................................................................................................................9-17iance Manager (NCM)........................................................................................................9-18................................................................................................................................................................9-18port Manager............................................................................................................................9-19rk Management Products and Solutions..........................................................9-19ting Network Management Products ................................................................9-20

es.................................................................................10-1 Run Your Network ...............................................................................................................10-1................................................................................................................................................................10-1es ........................................................................................................................................................10-1

................................................................................................................................................................10-2

................................................................................................................................................................10-2

Cisco Architectures and SolutionsLearn about the following Cisco architectures and solutions for your business:

Cisco Borderless Network Architecture and Solutions Cisco Collaboration Architecture and Solutions Cisco Data Center and Virtualization Architecture and Solutions Cisco Smart Business Ar Cisco IP Next-Generatio Cisco Small Business So Industry Solutions from C

A Next-Generation ArchitecWe work, live, play, and learnBorderless Networks securedevices. As applications andtraditional enterprise perimeservices and embedded neborderless experience.

Cisco embedded network swith operational simplicity.

With the following Network Sto increase business innovat

Security: Cisco TrustSevisibility and control you nTrustSec technology helpefficiency for better colla

Green: Cisco EnergyWimanage and reduce yourEnergyWise Orchestratorconnected devices into y

Video and multimedia: Cnetworkwide capabilitiesendpoints, and optimize t

Mobility: Cisco Motionextend the enterprise by teleworkers and employe

Cisco has an expansive prodtechnological innovation. Youtransparent, highly secure co

SwitchingGet more thmore from your network aEnergyWise.

RoutingEnhance prodrouting solutions that deliscalability, and investmen

SecurityReduce costssecurity. Use Cisco Secuhighly secure experience

MobilityIncrease usernetwork that opens new oresources.

Application performanclocation with Cisco Borde

ManagementSimplifyand speed troubleshootin

For more information about Chttp://www.cisco.com/go/bo

Cisco Borderless NetCisco Architectures and Solutions ix

chitecture (SBA)n Network Architecture for Service Providerslutions isco

ture That Accelerates Business Innovation in a world that has no boundaries and knows no borders. Cisco ly, reliably, and transparently connects people, information, and services are increasingly offered and consumed from beyond the ter, Cisco Borderless Networks transparently integrates cloud twork services with integrated policy and management to deliver the

ervices and its architectural approach balance network performance

ervices, part of the Borderless Networks portfolio, Cisco allows you ion with video, mobility, and security:

c SecurityBuild a Secure Borderless Network and gain the eed to know who uses your network and what they do on it. Cisco s you secure borderless networks with confidence, consistency, and

boration anywhere, anytime, and from any location. seRegain control of network and facilities energy usage to help companys energy costs and carbon footprint. The Cisco integrates PC power management for both LAN and WAN our Cisco EnergyWise domain.isco solutions for optimizing medianetThe intelligent,

of Cisco Borderless Networks help identify video applications and he delivery of rich media to any device, in any location.

Deliver borderless mobility, boost flexibility and productivity, and delivering highly secure, rich, and manageable network services to es working outside the traditional office environment. uct portfolio that can help you accelerate business growth by using can reduce total cost of ownership, gain ease of operations, and get nnectivity.

an connectivity with Cisco Borderless Networks in your LAN. Expect nd save more on operations through innovations such as Cisco

uctivity and minimize total cost of ownership with next-generation ver a superior customer experience, increased architectural t protection. and complexity with an architectural and systems approach to

re Borderless Networks to deliver a reliable, anytime, anywhere, and .

productivity and business agility with an industry-leading wireless pportunities for mobile applications and reduces reliance on IT

eDeliver consistent application performance regardless of rless Networks performance solutions. network management, improve operations efficiency, reduce errors, g with Cisco Prime for Enterprise Management solutions. isco Borderless Network Architecture and Solutions, visit

rderless.

work Architecture and Solutions

x Cisco Collaboration Architecture

Ensure Interoperability, Introduce New Capabilities, and Break Down Boundaries to Improve Collaboration

The way people work together is undergoing a significant transformation that requires a new workspace model. This new workspace model will become a platform of communications and collaboration capabilities thalocation. The new workspace

Mobile, so that users can Social in nature, so that co

capture the power of soc Visual by design, so that t

stories in the most person Virtual, in that application

delivered from private or devices people use.

As you implement the new winteroperability between exitechnologies, further enablincomponents of the architectservice solutions, or deployecomprises the following laye

Network ServicesEnnetwork-enabled collabo

Medianet ServicesO Collaboration Services

open, secure, reusable ca Client ServicesProvid

development and integra Collaboration Applicati

software and hardware th DevicesProvide freed

allowing teams to work in Security ServicesPro Management Services

maintenance, and provisi

Founded on the Cisco Collaservices from Cisco and ourboundaries, companies, andmatches your business obje

With Cisco you will enjoy a ncomplexity, in the way peopl

For more information about Chttp://www.cisco.com/go/co

Cisco Collaboration Architecture and Solutions and Solutions

t enables a user-centric experience delivered to any device at any will be inherently:

use the workspace no matter where they go or when they go theremmunication moves beyond one-to-one to many-to-many to

ial networkinghe richness of video communications enables users to tell their al way

s, data, and even operating systems can be securely and reliably public clouds through intelligent networks that connect the many

orkspace, the Cisco Collaboration Architecture helps ensure sting and new forms of communication and collaboration g both structured and impromptu business processes. Individual

ure can be implemented onsite, offered as hosted software-as-a-d as a combination of the two. The Cisco Collaboration Architecture rs:

sure end-user quality of experience by providing the foundation for ration.ptimize video and other forms of rich, interactive media.Streamline collaboration and break down application silos with pabilities.e programmatic access to collaboration services for custom

tion with traditional environments.onsStreamline workflow and optimize decision making with at facilitates robust communications.om and flexibility in accessing collaboration tools and services by the manner that suits them best.tect all layers of the architecture from constantly evolving threats.

Streamline management across operations, administration, oning.

boration Architecture, Cisco Collaboration solutions, along with partners, can help you build more effective teams across corporate continents. You can deploy the solutions in any order, at a pace that ctives.

ew level of freedom and flexibility, while reducing cost and e connect, communicate, and collaborate.

isco Collaboration Architecture and Solutions, visit llaboration.

Get the Data Center Business Advantage

The Cisco Data Center Business Advantage allows you to continue to use IT as a strategic resource to pursue new opportunities and mitigate challenges to the business. Based on an architectural approach that bpartnerships to strategically Advantage allows IT to have ecosystem partners, we giveworkload and application reqUnified Fabric, Unified Compthe Cisco Data Center Businand cloud are based on the

Cisco Unified FabricTlink within and across datand whenever they are nedeliver converged, scalabCiscos strategy of embedfabric to create a service and uniformly. Cisco UnifiNetwork Management, anInterconnect solutions.

Cisco Unified Computinradical simplification of traorganizations must purchoptimization for virtualizeand application stacks in

Cisco Unified Networktogether an intelligent solacross the distributed endemand service deliveryintegrated application decenters and cloud environOptimization, Data Centersoftware, and virtualized

Cisco Professional Serwho use them work betteforces of Cisco, our skilled

For more information about Chttp://www.cisco.com/go/da

Implement Solutions and Seworks, Collaboration, and DCisco Smart Business Archioptimize businesses. SBA oimplementing tested and val

Designed to grow and evolvtechnologies. For midsize orarchitectures: Borderless Newith 2,000 to 10,000 connectwith leading technology part

Cisco Borderless Netwdesigned to allow securedevice. The Cisco Borderpolicy, which encompass

Cisco Data Center and Virtualization Architecture and Solutions

Cisco Smart BusinessCisco Data Center and Virtualization Architecture and Solutions xi

lends innovative technologies, solutions, services, and ecosystem and holistically address business needs, Cisco Data Center Business a direct and positive effect on the business. Together with our businesses the flexibility to choose solutions that meet their uirements, helping ensure predictable performance. The Cisco uting, and Unified Network Services are the foundational pillars for

ess Advantage. Solutions for consolidation, virtualization, automation, technology innovations found in these pillars:

he Cisco Unified Fabric provides the foundational connectivity to a centers so resources are highly available and scalable wherever

eded. Cisco Unified Fabric unifies LAN and storage networks to le, and intelligent solutions. Cisco Unified Fabric continues to extend ding policy-based, intelligent services directly into the network

platform to deliver services throughout the data center consistently ed Fabric includes Cisco Data Center Switching, Storage Networking, d Virtualized Networking products as well as Cisco Data Center

gThe Cisco Unified Computing System (Cisco UCS) represents a ditional architectures, dramatically reducing the number of devices

ase, deploy, and maintain. Cisco UCS delivers end-to-end d environments while retaining the ability to support traditional OS physical environments. ServicesThe Cisco Unified Network Services (Cisco UNS) brings ution set that secures and optimizes the delivery of applications terprise. Cisco UNS addresses the requirements of dynamic, on- with consistently managed policy-based provisioning, bringing livery and security services to highly scalable, virtualized data

ments. Cisco UNS includes Cisco Application Delivery, WAN Security, and Network Analysis and Monitoring products in physical,

form factors.vicesCisco Services make networks, applications, and the people r together. With a collaborative delivery methodology that joins the

network of partners, and our customers, we achieve the best results.

isco Data Center and Virtualization Architecture and Solutions, visit tacenter.

rvices Easier Across the Following Architectures: Borderless Net-ata Center

tecture (SBA) is a series of prescriptive guides that ultimately help ffers step-by-step network design and deployment guidance for idated Cisco architectures.

e with your business, it provides a platform for deploying advanced ganizations with 100 to 2,500 connected users, SBA spans three tworks, Collaboration, and Data Center. For enterprise organizations

ed users, SBA guides are available for Borderless Networks. Working ners, we can provide a complete solution.

ork ArchitectureThe Cisco Borderless Network Architecture is , reliable, and transparent access anytime, anywhere, from any less Network Architecture has capabilities such as security and the two other main Cisco architectures (Collaboration and Data

Architecture (SBA)

xii Cisco IP Next-Generation Netw

Center). What sets it apart, however, is that it delivers a set of critical network services: green, security, video, and mobility.

Cisco Collaboration ArchitectureThe Cisco Collaboration Architecture helps midsize organizations build more effective teams across corporate boundaries, companies, and continents. Organizations can improve interactions, encourage innovation, make better decisions, and increase customer responsiveness. The Cisco Collaboration Architecture brings together capabilities from IP communications, conferencing, messaging, and mobile applications to deliver these benefits.

Cisco Data Center and Virtualization Architecturecenter assets. It also lets yproven foundation.

Cisco has tested and validatwhile building the right level

For more information about C

Comprehensive Service Pr

Cisco is committed to enablcustomers effectively addre

Deliver compelling and dand mobile) that subscrib

Optimize network and bugrowth

Capitalize on near- and lonetwork that meets consu

Take advantage of an opeapplication and content pservices and revenue stre

Cisco provides the networkiresources to help service prNGN) architecture provides cloud-based services.

Service Provider Mediausers with comprehensivhome and business custoall-IP NGN network optimaware, and media-aware delivered across multiple

Mobile InternetThe Cnetworks, focusing on IP adeployment of mobile batransformation, enabling uresources and informatio

Data Center and Cloudexperience across your esolution, which provides acenter, Cisco combines aunified computing powermultilayer security tailore

The Cisco IP NGN architectusolutions. Beyond the provenprovide service-specific innand data center and cloud seNGN solutions can serve as experiences you deliver to s

For more information about Cmore information about Cischttp://www.cisco.com/go/ipn

Cisco IP Next-Generaork Architecture for Service Providers

Virtualization ArchitectureThe Cisco Data Center and delivers more resilience, flexibility, and efficiency to your data ou incrementally build out a best-practice architecture based on a

ed the solutions togethersimplifying the process for the customer of intelligence into every product.

isco SBA, visit http://www.cisco.com/go/sba.

ovider Platform for Delivering The Connected Life

ing sustainable service provider success by helping our global ss four critical interlinked strategic areas:

ifferentiated services to all target customers (residential, business, ers can personalizesiness operationsAchieve profit-line savings as well as revenue

ng-term opportunities with an intelligent, flexible, and scalable mer demand for innovation and supports subscriber growthn, standards-based IP infrastructure to build strategic alliances with roviders and device manufacturers, and so on, to create new ams

ng solutions, technical experience and expertise, and supporting oviders reach their goals. The Cisco IP Next-Generation Network (IP fundamental enablers for video, mobile Internet, and data center and

netDeliver a more visual, social, and personal experience to end e medianet technologies that include video networking solutions for mers. A medianet represents the migration of today's networks to an

ized for rich-media delivery. Medianet is a network-aware, device-solution that is designed to adapt to the way media services are devices, networks, and locations. isco 4G Mobile Internet solution addresses mobile carriers ggregation and cell sites. It enables cost-effective, secure

ckhauling transport networks. Cisco is leading the 4G Mobile Internet sers to connect to any device using any technology to access

n that are personalized to meet their needs. Cut costs, optimize resource use, and deliver a secure virtual ntire service portfolio with the Cisco Unified Service Delivery (USD) single, common infrastructure and a host of benefits. Within the data set of industry-leading solutions that provide virtualized storage and ; end-to-end delivery of IP services with multiple features; and d to identify and eliminate the latest threats. re effectively integrates each of these distinct application-oriented routing and switching strengths that these solutions offer, they also

ovations that deliver enhanced qualities for video, mobile Internet, rvices that encompass our holistic Connected Life vision. Cisco IP

the intelligent platform to transform the business and consumer ubscribers at home, at work, and on the move.

onnected Life, visit http://www.cisco.com/go/connectedlife. For o service provider solutions, visit http://www.cisco.com/go/sp or gn for the Cisco IP NGN Architecture.

tion Network Architecture for Service Providers

Technology You Can Trust to Help Your Business Succeed

Cisco Small Business technology can help you connect your business to the world, secure it, and communicate more effectively using reliable, affordable options that fit your unique needs. A local reseller, backed by Cisco su

We have divided our produc

Connect to the Worldworldsimply, reliably, anand wireless access poin

Secure My BusinessCcombines firewall, VPN acprotection that can help k

Communicate and Collaphone, e-mail, text, confercommunicate from anywhmore productive.

For more information about Csmallbusiness.

Whether you are in educatioindustry solutions from CiscWe implicitly understand whtechnology are people like y

They have been former distrnurses. These people bridgeto answer your everyday and

We can help you translate tebetter using technology is hethat help streamline businesinnovation and growth.

Our solutions are centered o

For more information about i

Industry solutionshttp:/ Education solutionshttp Financial services solutio Government solutionsh Healthcare solutionsht Manufacturing solutions Retail solutionshttp://w

Cisco Small Business Solutions

Industry Solutions froCisco Small Business Solutions xiii

pport and expertise, can help make the right choice simple.

t portfolio into three categories:

Cisco has everything you need to connect your business to the d affordablyin a broad portfolio of routers, switches, VPN firewalls,

ts.isco can help secure your small business, with network security that cess, and intrusion prevention, along with e-mail and web threat

eep your business operational.borateCisco can help you collaborate by bringing together your

encing, and video in complete solutions that allow your employees to ere, using virtually any device, on any networkenabling you to be

isco Small Business Solutions, visit http://www.cisco.com/go/

n, financial services, government, healthcare, manufacturing, or retail, o are designed and developed around your business imperatives. at you go through every day. How? Because the people behind the ou.

ict managers, plant specialists, brokers, police officers, deans, and your world and ours, making our industry solutions uniquely suited long-term challenges.

chnology into benefits you can use. The opportunity to make things re. Working with our partner ecosystem, we can implement solutions

s processes, improve collaboration, reduce costs, and promote

n you and the industry you serve.

ndustry solutions from Cisco, visit:

/www.cisco.com/go/industry://www.cisco.com/go/education

nshttp://www.cisco.com/go/financialservicesttp://www.cisco.com/go/government

tp://www.cisco.com/go/healthcarehttp://www.cisco.com/go/manufacturing

ww.cisco.com/go/retail

m Cisco

xiv Product Warranty Information

Product Warranty InformationAll Cisco hardware and software products are covered for a minimum of 90 days. Some products have longer coverage periods. Both hardware and software warranties commence from the date of shipment to customer (and in case of resale by a Cisco reseller, commencing not more than 90 days after original shipment by Cisco). All Cisco warranties apply to the Customer or Original Owner (the individual who purchased the product for their own use), also referred to as the End User, and are not transferabl

Warranties provide limited liareplace defects in Cisco prosupport they offer. Warrantiesupport, software updates, ocontract.

It is the responsibility of CiscCisco product within the timaccompanied the originally ppurchase price as its exclusi

Elements covered under a C

HardwareThis guaranteworkmanship under normrepresentative.

SoftwareThis guarantereplaced by Cisco. Also, tpublished specifications Cisco warrant that the sofsoftware without problem

Some Cisco Catalyst fixed spolicy. Customers with Ciscowith lifetime bug fixes and upcontinues to own or use the pThe software policy is not a p

To find the warranty that appFinder at http://www.cisco-s

For more information about C

Warranty En

Cisco Standard 90-day Limited Hardware Warranty, Software Warranty, and License Agreement

Cisco 90-day Limited Hardware Warranty

Cisco One-Year Limited Hardware Warranty

e.

bility for Cisco or its designated representative to repair and/or ducts. They are generally limited in both the duration and the s generally do not include Cisco Technical Assistance Center (TAC) r any of the additional benefits obtained under a support service

o or Ciscos designated representative to repair and/or replace the e frame identified in the warranty card or license agreement that

urchased Cisco product. Cisco reserves the right to refund the ve warranty remedy.

isco warranty are:

es that the hardware will be free of defects in material and al use, or it will be replaced by Cisco or Ciscos designated

es that the physical media are free from defects, or they will be he warranty guarantees that the software generally conforms to the for the product. Software is provided as is, and in no event does tware is error-free or that customer will be able to operate the s or interruptions. Warranty does not include software updates.

witches are covered by the Cisco Catalyst OS software update Catalyst LAN Base and IP Base software licenses will be provided dates with minor enhancements as long as the original end user roduct or until Cisco announces the end of support for the product. art of warranty and is subject to change without notice.

lies to a specific product or product family, visit the Cisco Warranty ervicefinder.com/warrantyfinder.aspx.

isco warranties, visit http://www.cisco.com/go/warranty.

titlement Descriptions

Warranty duration: 90 daysHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location.Software warranty: 90 daysWarranty allows guest access only to Cisco.com.Warranty duration: 90 daysHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location.Warranty allows guest access only to Cisco.com.Warranty duration: 1 yearHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location.Warranty allows guest access only to Cisco.com.

Cisco End-User Software License Agreement and Limited Software Warranty

Warranty duration: 90 days Warranty provides that the media on which the software is furnished

will be free of defects in materials and workmanship under normal use and that the software substantially conforms to its published specifications.

The end-user license agreement grants to customer a nonexclusive

Cisco Two-Year Limited Hardware Warranty

Cisco Three-Year Limited Hardware Warranty

Cisco One-Year Limited Hardware and One-Year Limited Software Warranty

Cisco Five-Year Limited Hardware and One-Year Limited Software Warranty

Cisco Limited Lifetime Hardware Warranty (LLW)

Product Warranty Information xv

and nontransferable license to use for customers internal business purposes the software and the documentation for which the customer has paid the required license fees.Warranty allows guest access only to Cisco.com.Warranty duration: 2 yearsHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location.Warranty allows guest access only to Cisco.com.Warranty duration: 3 yearsHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location.Warranty allows guest access only to Cisco.com.Hardware warranty duration: 1 yearSoftware warranty duration: 1 year Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Ciscos site. Actual delivery times of replacement products might vary depending on customer location.Warranty allows guest access only to Cisco.com.Warranty is available on optical hardware and software products.Hardware warranty duration: 5 yearsSoftware warranty duration: 1 year Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 15 working days after receipt of the defective product at Ciscos site. Actual delivery times of replacement products might vary depending on customer location.Warranty allows guest access only to Cisco.com.Warranty applies to Cisco Catalyst Express 500, Cisco Catalyst 2960, 2975, 3560, 3560-E, 3750, 3750-E, 4500, and 4500-E Series Switches. Some limitations apply.Warranty duration: As long as the original end user continues to own or use the product, provided that fan and power supply warranty is limited to 5 years.In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of discontinuance.Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location.Warranty allows guest access only to Cisco.com.

xvi Product Warranty Information

Cisco Enhanced Limited Lifetime Warranty (E-LLW)

Warranty applies to Cisco Catalyst 2960-S, 3560-X, 3750-X, 2960-C, and 3560-C Series Switches.

Warranty duration: As long as the original end user continues to own or use the product, provided that fan and power supply warranty is limited to 5 years.

In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of

Cisco Small Business Pro Limited Five-Year Hardware Warranty

Cisco Small Business Product One-Year Limited Hardware Warranty

Cisco Small Business Product Three-Year Limited Hardware Warranty

Cisco Small Business Product Five-Year Limited Hardware Warranty

Cisco Small Business Product Limited Lifetime Hardware Warranty

discontinuance.Hardware replacement: Where available, Cisco or its service center will use commercially reasonable efforts to ship a replacement part for next-day replacement. Where next business day is not available, a replacement will be shipped the same business day if the RMA is received before the fulfillment warehouse cut-off time. Actual delivery times might vary depending on customer location.Warranty includes 90 days of Technical Assistance Center (TAC) support during local business hours, 8 hours per day, 5 days per week. Warranty allows guest access only to Cisco.com.Available for Cisco Small Business Pro SwitchWarranty duration: 5 yearsHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location.Warranty allows guest access only to Cisco.com.Warranty duration: 1 yearHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Ciscos site. Part will be shipped using ground shipping with shipping charges prepaid.Warranty allows guest access only to Cisco.com.Warranty duration: 3 yearsHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Ciscos site. Part will be shipped using ground shipping with shipping charges prepaid.Warranty allows guest access only to Cisco.com.Warranty duration: 5 yearsHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Ciscos site. Part will be shipped using ground shipping with shipping charges prepaid.Warranty allows guest access only to Cisco.com.Warranty duration: As long as the original end user continues to own or use the product, provided that fan and power supply warranty is limited to 1 year.In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of discontinuance.Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Ciscos site. Part will be shipped using ground shipping with shipping charges prepaid.Warranty allows guest access only to Cisco.com.

Cisco Small Business Product Enhanced Limited Lifetime Hardware Warranty

Warranty duration: As long as the original end user continues to own or use the product, provided that fan and power supply warranty is limited to 5 years.

In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of discontinuance.

Hardware replacement: Cisco or its service center will use

Cisco Unified Computing Three-Year Limited Hardware Warranty

Cisco Limited One-Year Return for Repair (RFR) Hardware Warranty

Cisco Limited Three-Year RFR Hardware Warranty

Cisco Limited Five-Year RFR Hardware Warranty

Cisco Limited 5-Year Hardware and 5-Year Software Warranty for Qualified Service Providers

Product Warranty Information xvii

commercially reasonable efforts to ship a replacement for next business day delivery, where available. Otherwise, commercially reasonable efforts will be used to ship a replacement part for delivery upon receipt of the defective product at Cisco's site. Actual delivery times may vary depending on Customer location. Warranty allows guest access only to Cisco.com.Warranty is applicable to Cisco Unified Computing System products only.Hardware warranty duration: 3 yearsHardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within the next Cisco business day after receipt of the RMA request. Actual delivery times of replacement products might vary depending on customer location.Software, including freeware operating systems and applications, is provided as is, and in no event does