Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 1 Performance Metrics Central Whats new in PMC 2.2 May 2011 Release? Release

Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 1

Performance Metrics Central What’s new in PMC 2.2 May 2011 Release?Release Date: May 18, 2011


PMC 2.2 Release Update Internal Version

PMC 2.2 Release Update Internal Version

In alignment to our vision to provide partners with the most up-to-date, accurate, and consolidated information on performance metrics, Cisco is planning for a new set of enhancements to Performance Metrics Central tool. The key highlights of the May 2011 Release are detailed in this presentation.

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

PMC 2.2 Release Update


Key EnhancementsClick on the enhancement to navigate to the details slide.

Added Measurement Period Illustration to Help Text for Attach rate metrics

Added Historical Summary Reporting (Renewal Rate & Conversion Rate)

Bug Fix – Mask Data with Question Marks as “Unknown”

New Program Introduction: Partner Core-Bridge Program

Additional Bug Fix

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential



The Cisco Partner Core-Bridge Program is a globally available Collaborative Service program designed to help eligible Authorized Technology Provider Program (ATP) Partners continue to grow their business video service practices.

With this release, partners who are eligible for this program will have their sales and delivery metrics measured through PMC 2.0.

For additional information regarding the Cisco Partner Core-Bridge Program please visit: www.cisco.com/go/core_bridge

Partner Core-Bridge Program Now Included in PMC 2.0

New Program Introduction

http://www.cisco.com/go/core_bridge


Partner Core-Bridge Program (cont.)Scorecard Now Available for Partner Core-Bridge Program

The new Partner Core-Bridge Program has predefined sales and delivery metrics that measure partners on their performance on Partner Core-Bridge Program eligible products.

Provides metrics analysis for end customer performance and opportunity by product

End-CustomerAnalysis

OpportunityThreshold

Identify impact of high-dollar value contracts on Renewal Rate & Conversion Rate metrics

HistoricalProvides a breakdown of renewal opportunities by month

Summary Reports provide multiple ways to analyze metrics data and identify opportunities.

TotalPerformance

Provides holistic picture of your performance standing by combining sales metrics (Attach Rate and Renewal Rate)

Partner Core-Bridge Program (cont.)Summary Reports Now Available for Partner Core-Bridge Program

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Help TextAdded Measurement Period Illustration to Help Text for Attach Rate metrics

• Pre-release Situation: When viewing the Definition and Calculation for Attach Rate metrics from the Scorecard, there was no clear table to illustrate the rolling 12-months window for Attach Rate metrics measurement.

• Post-release Situation: A description of the service attach rate measurement window has been added to the help text for easy reference.

• Impact: Partners can now see an illustration of how the Attach Rate measurement period gets calculated for any given month.

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Historical Summary ReportingAdded Conversion Rate Historical Summary

• Enhancement: A Historical Summary report for Conversion Rate metric has been added, providing a holistic view of a partner’s services conversion history. This report is also in parity with the PMC 1.0 experience.

• Impact: This report can be used to understand a partner’s service growth based on conversions as a break-down of monthly opportunity and multi-year items.




Historical Summary Report (cont.)Added Renewal Rate Historical Summary

• Enhancement: A historical summary report for Renewal Rate metric has been added, providing a holistic view of a partner’s services renewal history. This report is also in parity with the PMC 1.0 experience.

• Impact: This report can be used to understand a partner’s service growth based on renewals as a break-down of monthly opportunity and multi-year items.

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Bug Fix – ReportsMask Data with Question Marks as “Unknown”

• Pre-release Situation: Some fields in Summary Reports appeared as ‘Unspecified’ or with a question mark(e.g., ?US, ?DM) when value was not found in upstream application.

• Post-release Situation: All Summary Reports will show data as ‘Unknown’ when there is no appropriate value pulled from the upstream application.

• Impact: Users will see cleaner data in Detail and Summary Reports.

Example 1: Summary Reports

Pre-release Situation

Post-release Situation




Bug Fix – Reports (cont.)Mask Data with Question Marks as “Unknown”

• Pre-release Situation: Some fields in Detail Reports appeared as ‘Unspecified’ or with a question mark(e.g., ?US, ?DM) when value was not found in upstream application.

• Post-release Situation: All Detail Reports will mask data as ‘Unknown’ when there is no appropriate value pulled from the upstream application.

• Impact: Users can view cleaner data in Detail and Summary Reports.

Example 2: Detail Reports



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• Pre-release Situation: There were no “Discount Standing” level icons corresponding to the TOTAL for Conversion Rate and Renewal Rate metrics on the Scorecard.

• Post-release Situation: The “Discount Standing” level icons have now been reinstated for the TOTAL into the Scorecard corresponding to Conversion Rate and Renewal Rate metrics.

• Impact: Partners can see their annual discounts that they will receive based on their Conversion Rate and Renewal Rate metric values.

Reinstated ‘Total Discount Standing level’ Icon on Scorecard

Additional Bug Fix



Thank You!

Documents

Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 1 Performance Metrics Central Whats new in PMC 2.2 May 2011 Release? Release