Upload
bowie
View
76
Download
0
Tags:
Embed Size (px)
DESCRIPTION
Cisco Collaborative Professional Services . Noemi Carreno-Houshmand. Program Manager [email protected] 512-378-6359. May 24, 2013. AGENDA Collaborative Professional Services Program Overview Portfolio Offerings Engaging with CPS. Customer. Collaborative Professional Services. - PowerPoint PPT Presentation
Citation preview
11
Noemi Carreno-Houshmand
Cisco Collaborative Professional Services
Program [email protected]
May 24, 2013
2
AGENDA
Collaborative Professional Services• Program Overview• Portfolio Offerings• Engaging with CPS
3
Collaborative Professional Services
Partner Customer
• Portfolio of professional services sold only to qualified partners
• Eligible to ATP, Gold, Silver & Premier partners
• Develop new practice / strengthen existing capabilities
• Planning, Design, & Optimization phases of Lifecycle
• Support partners with projects in the commercial to mid-enterprise segments
4
Collaborative Professional Services• Cisco – Partner Collaboration
Cisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies Partner provides: intellectual capital, resources, and customer knowledge
• SKU based - Fixed scope / price• Orderable in CCW * • Delivered to partner remotely and
virtually via Cisco NCEs/CCIEs
• Project based• Invoiced upon project completion *
* Exception Knowledge Services
5
5
4
3
2
1 Guidance Services
Development Services
Assessment Services
Practice Accelerator Workshops
Knowledge Services
BORDERLESS NETWORKS
FUELING BUSINESS TRANSFORMATION
ENSURING CUSTOMER SUCCESS
Collaborative Professional Services Portfolio Offerings
COLLABORATION
DATA CENTER /VIRTUALIZATION /
CLOUD
Deployment ServicesCLOUPIA
SAP HANA
6
GUIDANCE SERVICES ASSESSMENT SERVICEGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSDEVELOPMENT SERVICESB
orde
rless
N
etw
orks
Col
labo
ratio
nD
ata
Cen
ter,
Virt
ualiz
atio
n,
and
Clo
ud
** Partner Specialization required for all guidance services **
Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document
Guidance Services
Borderless Network Guidance Service Identity Services Engine Guidance ServiceUnified Communications Guidance Service Video Guidance Service Data Center Guidance Service
7
DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB
orde
rless
N
etw
orks
Col
labo
ratio
nD
ata
Cen
ter,
Virt
ualiz
atio
n,
and
Clo
ud
Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans
Development Services
Borderless Network Development ServiceUnified Communications Development ServiceVideo Development ServiceData Center Development ServicePrivate Cloud Development Service
8
DEVELOPMENT SERVICES ASSESSMENT SERVICESGUIDANCE SERVICES KNOWLEDGE SERVICES PRACTICE ACCELERATORSB
orde
rless
N
etw
orks
Col
labo
ratio
nD
ata
Cen
ter,
Virt
ualiz
atio
n,
and
Clo
ud
Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations
Assesssment Services
Routing & Switching AssessmentRouter & LAN Switch multi-day Audit Network Device Security AssessmentIPv6 AssessmentIdentity Services Engine Readiness AssessmentVideo Level Service Agreement AssessmentUnified Communications AssessmentUnified Messaging AssessmentContact Center AssessmentVideo AssessmentData Center Assessment
9
GUIDANCE SERVICES DEVELOPMENT SERVICES KNOWLEDGE SERVICESASSESSMENT SERVICES PRACTICE ACCELERATORSB
orde
rless
N
etw
orks
Col
labo
ratio
nD
ata
Cen
ter,
Virt
ualiz
atio
n,
and
Clo
ud
Technical Knowledge Library
- Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases
KnowledgeServices
Network Infrastructure Knowledge ServiceWireless Knowledge ServiceSecurity Knowledge ServiceCollaboration Knowledge ServiceData Center Knowledge Service
Total Knowledge Library (TKL)
10
Comprehensive Knowledge Flavors Advanced Services Best Practices • Design and implementation guides
• White papers and technical tips
• Video on demand (VoD) presentations and other self-study resources
Cisco® Press titles• Available in digital format
Learnings from Solution Validation Labs• Test cases, benchmarking results,
and recommendations
Case Studies from Customer Proof of Concept (CPOC) Labs• Experiential learning from CPOC Labs
IntelliShield Security feeds• Comprehensive and actionable threat and
vulnerability information
CCENT/CCDA/CCNP/CCNA Security & Voice Certification• Self-Study Guides
• Certification exams test-preps
NEW
11
GUIDANCE SERVICES DEVELOPMENT SERVICES PRACTICE ACCELERATORSASSESSMENT SERVICES KNOWLEDGE SERVICESD
ata
Cen
ter,
Virt
ualiz
atio
n,
and
Clo
ud
Practice Accelerator Workshops Cisco Provides to Partner consultative workshops to enable the establishment of a new practice:• Technical Selling and Consulting• Design/Delivery Methods• Project Management• Lab/Demo
Practice Accelerators
Cloud Builder Accelerator ServiceFlexpod Technical Consulting Accelerator ServiceVirtualization Experience Infrastructure Technical Consulting Accelerator ServiceUnified Computing System Partner Lab Demonstration Accelerator Service
12
Why CPS
Alternative AS support model available to partners
Scale Professional Services
Expand Operational Efficiencies
Generate new business streams
Increase profit margins
13
TECHNICAL SERVICES ADVANCED SERVICES
Cisco Brand ResaleSmartNetSmartCareSmartnet Total Care
CISCO SERVICES
Partner Branded svcs CSSP CSPP PSS
1) Direct (CBR)SOW Based AS-T AS-F AS-S
Cisco-Customer
2) Collaborative Professional Services (CPS)No SOW
AS-F AS-S
Cisco-Partner Engagement
14Cisco ConfidentialCisco Confidential 14© 2011 Cisco and/or its affiliates. All rights reserved.
Thank you