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Cisco CCNP Certification 300-080 Exam

➢ Vendor: Cisco

➢ Exam Code: 300-080

➢ Exam Name: Troubleshooting Cisco IP Telephony & Video v1.0

(CTCOLLAB)

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QUESTION 1 When a database replication issue is suspected, which three tools can be used to check the database replication status? (Choose three.)

A. Cisco Unified Communications Manager RTMT tool

B. Cisco Unified Communications Manager Serviceability interface

C. Cisco Unified Reporting

D. Cisco Unified Communications Manager CLI interface

E. Cisco IP Phone Device Stats from the Settings button

F. Cisco Unified OS Administration interface

Answer: ACD QUESTION 2 Which two troubleshooting tools would initially be the best to use when troubleshooting the PSTN gateway side of a call routing issue while using Cisco Unified Communications Manager? (Choose two.)

A. RTMT trace output

B. Cisco IOS debug commands

C. Dialed Number Analyzer output

D. Cisco Unified Communications Manager alerts

E. Cisco IOS show commands

Answer: BE QUESTION 3 Which command is used on an IOS Router that is acting as a SAF Forwarder to confirm its registration status with a SAF Client?

A. show ip asf-forwarder status details

B. show ospf neighbor details

C. show ip interface details

D. show cdp neighbor details

E. show eigrp service-family ipv4 clients details

F. show service-family asf-forwarder details

Answer: E QUESTION 4 In a SAF deployment, the registration status looks correct and the learned patterns appear reachable, but calls are not routed. What is causing this issue?

A. network connection failure between the SAF Forwarder and Cisco Unified Communications Manager

B. network connection failure between the primary and backup SAF Forwarders

C. TCP connection failure with the primary SAF Forwarder

D. TCP connection failure with the backup SAF Forwarder

Answer: A QUESTION 5 Refer to the exhibits. Assume that all learned SAF routes are placed in the SAF_Pt partition. An IP











phone CSS contains the following partitions in this order: Internal_Pt, SAF_Pt. When the IP phone places a call to 3001, what will occur?

A. The call will succeed and will be placed via the SAF network.

SAF-learned routes always take precedence.

B. The call will fail because it will be blocked by the route pattern.

C. The call will be placed in a round-robin fashion between the SAF network and SIP_Trunk.

D. The call will be placed in a round-robin fashion between the SAF network and SIP_Trunk. Every other call will fail.

Answer: B QUESTION 6 Refer to the exhibits. Assume that all learned SAF routes are placed in the SAF_Pt partition. The 3XXX directory number pattern is being advertised by a remote cluster and is also being blocked by the local cluster that is shown in the exhibit. An IP phone is attached to the local cluster and is configured with a CSS that contains the following partitions: SAF_Pt and Internal_Pt in this order. When the IP phone places a call to 3001, what will occur?











A. The call will succeed and will be placed via the SIP_Trunk.

B. The call will fail because it will be blocked by the CCD Blocked Learned Route configuration.

C. The call will be placed in a round-robin fashion between the SAF network and SIP_Trunk.

D. The call will placed in a round-robin fashion between the SAF network and SIP_Trunk. Every other call will fail.

Answer: A QUESTION 7 When dialing any external SIP URI for a business-to-business call, an endpoint that is registered to the Cisco VCS Control fails to locate the remote endpoint. The same endpoint can successfully call another endpoint that is registered to the Cisco VCS Expressway. How do you resolve this issue?

A. Add traversal call licensing on the Cisco VCS Expressway.

B. Add traversal call licensing on the Cisco VCS Control.

C. Add a multisite option to the endpoint.

D. Configure a proper DNS zone on the Cisco VCS Expressway.

E. Configure a traversal zone between the Cisco VCS Control and the Cisco VCS Expressway.

F. Configure a SIP route pattern in Cisco Unified Communications Manager.

Answer: D QUESTION 8 Which CLI command monitors ILS replication progress?

A. utils ils findxnode











B. utils ils show peer info

C. utils ils showpeerinfo

D. utils ils lookup

Answer: C QUESTION 9 When parsing trace output after the call routing decision and path selection have been made, which two records can be found in the CCM|RouteList? (Choose two.)

A. PretransfromDigitString

B. CallingPartyNumber

C. PretransformCallingPartyNumber

D. RouteListName

E. findLocalDevice

F. RouteListCdrc :

Answer: DF QUESTION 10 Refer to the exhibit. The exhibit shows the output of debug isdn q931. An inbound PSTN call was received by a SIP gateway that is reachable via a SIP trunk that is configured in Cisco Unified Communications Manager. The call failed to ring extension 3001. If the phone at extension 3001 is registered and reachable through the gateway inbound CSS, which three actions can resolve this issue? (Choose three.)

A. Change the significant digits for inbound calls to 4 on the SIP trunk configuration in Cisco Unified Communications

Manager.

B. Configure the digit strip 4 on the SIP trunk under Incoming Called Party Settings in Cisco Unified Communications Manager.

C. Configure a translation pattern in Cisco Unified Communications Manager that can be accessed by the trunk CSS to truncate the called number to four digits.

D. Configure a called-party transformation CSS on the gateway in Cisco Unified Communications Manager that











includes a pattern that transforms the number from ten digits to four digits.

E. Configure a voice translation profile in the SIP Cisco IOS gateway with a voice translation rule that truncates the number from ten digits to four digits.

F. Configure the Cisco IOS command num-exp 2288223001 3001 on the gateway ISDN interface.

Answer: ACE QUESTION 11 Which step in the problem-solving model is important to accurately interview end users to get all the pertinent details of the problem?

A. Implement Action Plan

B. Define the Problem

C. Consider the Possibilities

D. Create Action Plan

E. Gather Facts

F. Observe Results

G. Restart Problem-Solving Process

H. Problem Resolved

Answer: E QUESTION 12 You are a network technician working in the Network Company. Recently, users complain that they cannot call the PSTN. With the help of testing, you find that the gateway is not switching to the secondary call agent when the primary call agent is unreachable. In order to permit the MGCP gateway to take use of a different call agent once the primary fails, which configuration should you make?

A. Add ccm-manager fallback-mgcp command to the gateway.

B. Add ccm-manager redundant-host command to the gateway

C. Assign a Cisco Unified CallManager group including the secondary call agent to the gateway

D. Define gateway as a non-gatekeeper-controlled intercluster trunk with the secondary Cisco Unified CallManager defined.

Answer: B QUESTION 13 Users are making calls from Cisco IP Phones that are registered on a Cisco Unified Communications Manager cluster through an H.323 gateway to the PSTN phones. Sometimes these users report that calls are dropped after they have talked for some time. Different Cisco Unified CM servers have been rebooted for testing during production hours. Currently Cisco IOS 12.0 is used on the H.323 gateway. Which change helps to prevent calls from dropping when a Cisco Unified CM server is rebooted during testing?

A. Upgrade the gateway Cisco IOS software to a version later than 12.4(4)9T.

B. A misconfiguration of calling search spaces must exist. Reconfigure the CSS.

C. There is no scenario where rebooting an H.323 gateway will allow call survivability.

D. A misconfiguration of VoIP dial peers to the Cicso Unified CM servers must exist. Reconfigure the VoIP dial peers.

Answer: A











QUESTION 14 Which Cisco troubleshooting tool allows syslog logs to be viewed?

A. RTMT

B. DNA

C. sniffer filters

D. the Triple combo tool

Answer: A QUESTION 15 Which three troubleshooting tools are available on Cisco Unified Communications Manager? (Choose three.)

A. CLI

B. SDL and SDI trace

C. Netcool

D. alarms

E. SCCP troubleshooting tools

F. RTMT

Answer: ABF QUESTION 16 Which tool or approach is the most effective to display detailed real-time output of CPU utilization of Cisco Unified Communications Manager servers for troubleshooting purposes?

A. RTMT

B. DNA

C. creating trace files

D. sniffer traces

Answer: A QUESTION 17 When using trace output to troubleshoot a Cisco Unified CallManager 5.0 problem, how can you collect and view the trace files?

A. Download the RTMT plug-in from the Cisco Unified CallManager Serviceability page to view the preconfigured trace files.

B. Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and then use the embedded RTMT tool to view the trace files.

C. Configure the proper alarms and traces on the Cisco Unified CallManager Administration page and view the output with the RTMT plug-in.

D. Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and download the RTMT plug-in from the CallManager Administration page to view the trace output.

Answer: D QUESTION 18 Before a SAF client begins to forward, publish, subscribe, and update service data, with which











option must it establish a relationship?

A. SAF service identifier

B. SAF domains

C. SAF forwarder

D. SAF Cisco Unified Communications Manager

Answer: C QUESTION 19 Which size is the jitter buffer of the Cisco MTP transcoder?

A. 10 - 30 ms

B. 45 - 60 ms

C. 20 - 40 ms

D. 25 - 50 ms

Answer: C QUESTION 20 You are troubleshooting why a user cannot make calls to the PSTN. You are reviewing trace files and you have found where the user's IP phone initiates the call but you never see the call go out the gateway. What is the next step in troubleshooting this issue?

A. Look in the SDL trace file to see if there is a signal to another Cisco Unified CallManager node with the same time-stamp.

B. Look in the SDL trace file to see if there is a signal to another Cisco Unified CallManager node with the same TCP handle.

C. Look in the IP Voice Media Streaming App trace file to see if an MTP was invoked.

D. Look in the MGCP trace file to determine which MGCP gateway the call was sent to.

Answer: A QUESTION 21 Where in Cisco TMS would you see if a system is registered to a Cisco VCS or a Cisco Unified Communications Manager?

A. Systems > Registration

B. Navigation > Systems > Registrations

C. under Registration on the System Administration tab

D. System Overview

E. Settings > Provisioning

F. where you start the Cisco Unified Communications Manager RTMT under Systems and Reports

Answer: D QUESTION 22 Of the following persistent settings for Cisco TMS-controlled endpoints, TMS overwrites these settings if which five of them are altered on the endpoint? (Choose five.)

A. H.323 ID

B. Configuration Template











C. SIP URI

D. Active Cisco Unified Communications Manager Address

E. System Name

F. System Contact

G. E.164 alias

H. IEEE 802.1x Authentication Password

Answer: ABCEG QUESTION 23 A user using a CP-9971 SIP phone reports that during a video call, the video portion of the call freezes. What should you do in order to point to and troubleshoot the issue?

A. Restart the phone.

B. On the phone, navigate to Administrator Settings > Status > Call Statistics > Video > Video statistics > Rcvr Packets statistics. Verify if the phone is receiving packets.

C. Make sure that the camera is connected to the USB.

D. Verify if the camera shutter is open.

E. Perform a factory reset of the phone.

Answer: B QUESTION 24 Refer to the exhibit. Which Cisco Unified Communications Manager trace file level should be selected when enabling traces to send to Cisco TAC for analysis?

A. State Transition

B. Arbitrary

C. Significant

D. Error

E. Detailed

F. Special











Answer: E QUESTION 25 To achieve 720p (HD) quality at 30 frames per second on an endpoint that is running TC software, what is the minimum configured call rate?

A. 512 kbps

B. 1152 kbps

C. 768 kbps

D. 2560 kbps

Answer: B QUESTION 26 Refer to Exhibit. After reviewing the trace in the exhibit, what was the Directory number of the calling party?

A. 2001

B. 5010

C. 1905

D. 2003

Answer: A QUESTION 27 Refer to Exhibit. After reviewing the trace in the exhibit, what was the Directory number of the called party?

A. 2001

B. 5010

C. 1905

D. 2003

Answer: D











QUESTION 28 Refer to Exhibit. What was the cause for the call termination?

A. No route to called number

B. Outbound gateway was not found

C. Calling party abandoned the call

D. Called party cancelled the call

E. Call completed successfully

Answer: C QUESTION 29 Refer to Exhibit. What protocol was used in this call?

A. H.323

B. SCCP

C. MGCP

D. SIP

Answer: D QUESTION 30 Refer to Exhibit. What type of trace file is this considered to be?











A. sdl

B. dbl

C. dbnotify

D. calllogs

E. sdi

Answer: E QUESTION 31 How does an IP Phone react upon initilization, if there is no CTL and ITL files present on the device?

A. The phone downloads only the files that are signed to that device.

B. The phone blindly trusts the next series of downloaded files.

C. The file matches the signature against the files on TFTP.

D. The phone displays the message, Unprovisioned.

Answer: B QUESTION 32 Which two issues can prevent an IP Phone from receiving an IP address via DHCP? (Choose two.)

A. The DHCP server is not on the same VLAN as the phone.

B. The DHCP scope's leases are exhausted.

C. DHCP Option 150 is incorrect.

D. The TFTP server is not reachable.

E. The DHCP scope is not defined for the subnet of the phone.

Answer: AB QUESTION 33 What is a common reason that an IP Phone cannot get its configuration from Cisco Unified Communications Manager after it obtains the correct IP address information?

A. The DHCP scope is exhausted.

B. The DHCP server is not reachable.

C. The DHCP scope is on the wrong subnet.

D. The DHCP scope has the incorrect Option 150 or 66 defined.

Answer: D QUESTION 34 After an IP Phone gets IP address information from DHCP, what is the next step in the initialization process?

A. CTL and ITL files are downloaded.

B. The phone requests its VLAN information.

C. The DHCP offer is sent from the phone

D. The TFTP server is contacted for configuration information.

E. Nothing else is required, the phone is operational at this stage

Answer: D











QUESTION 35 Refer to topology and Exhibits below:











From the perspective of the Cisco Unified Communications Manager, what is the status of the MGCP gateway?

A. registered

B. unknown

C. registering

D. initializing

Answer: C QUESTION 36 Refer to topology and Exhibits below:











Which command can be used to obtain the status of an MGCP gateway from the IOS device, as











shown in the given output?

A. show mgcp registration

B. show mgcp-gw

C. show mgcp connection

D. show ccm-manager

Answer: D QUESTION 37 Refer to topology and Exhibits below:











What is the reason that this MGCP gateway is not registered with Cisco Unified Communications Manager?

A. The primary server address is incorrect.

B. The MGCP domain name is incorrect on either the Cisco Unified Communications Manager or the router.

C. Backhaul/Redundant link port is incorrect

D. This MGCP gateway is not down; it is operational.

Answer: B QUESTION 38 Refer to topology and Exhibits below:





















After making a change to a manually configured MGCP gateway, what step should you take to ensure that the gateway accepts the changes and be operational?

A. Issue the commands no MGCP, then MGCP.

B. Issue the commands no SCCP. then SCCP.

C. Issue the commands Shut, then no shut

D. Issue the commands no CCM. then CCM.

Answer: A QUESTION 39 Refer to topology and Exhibits below:





















A call from HQ Phone 1 with the extension of 2001 is dialing a SX20 that is registered to the VCS in BackBone (not shown). Determine if the call fails and if so, what are the two causes? (Choose two.)

A. The call succeeds

B. The call fails

C. There are no issues, so the call succeeds.

D. The SIP port is incorrect on the Cisco Unified Communications Manager SIP trunk.

E. The Local Zone Match Rule state is disabled.

F. Rule name UCM2 is set to stop on Match

Answer: BF QUESTION 40 Refer to topology and Exhibits below:





















A call from a SX20 in the BackBone (not shown) with a URI extension is dialing a HQ Ph 1 that is registered to the HQ CUCM. Determine if the call fails and if so, what are the two causes? (Choose two).

A. The call succeeds.

B. The call fails.

C. There are no issues, so the call succeeds.

D. The SIP port is incorrect on the Cisco Unified Communications Manager CUCM SIP trunk.

E. The Local Zone Match Rule state is disabled.

F. Rule name UCM2 is set to stop on Match

Answer: AC QUESTION 41 An IP phone that is connected through a Cisco Catalyst 3750 Series Switch is failing to register with the subscriber as a backup server. When the user presses the settings button on the phone, only the Cisco Unified Communications Manager publisher shows as registered. What is the most likely cause for this issue?

A. The phone does not have the correct Cisco Unified Communications Manager group in the device configuration page.

B. The Cisco Unified Communications Manager group that is applied through the device pool is misconfigured.

C. The ip-helper address command for the subscriber is not configured on the switch port.

D. The subscriber does not have the correct device pool configured.

E. The enterprise phone configuration does not have the call control redundancy enabled.

Answer: B QUESTION 42 Refer to the exhibit. An IP phone that is connected through a Cisco Catalyst 3750 Series Switch is failing to register with Cisco Unified Communications Manager. When the user presses the settings button on the phone, the Operational VLAN ID shows a blank entry. What is the most likely cause for this issue?











A. The switch may not be supplying inline power.

B. The spanning tree portfast command needs to be removed.

C. The trunk encapsulation is missing. The trunk must be configured for dot1.Q.

D. Cisco Discovery Protocol is disabled on the switch.

E. The Operational VLAN ID of the phone always shows as blank. The Admin. VLAN ID should be 110.

Answer: D QUESTION 43 You configured a Cisco ISR G2 as a SIP gateway, but the gateway does not show that it is registered with Cisco Unified Communications Manager. What is causing this issue?

A. Cisco Unified Communications Manager does not support SIP gateways.

B. The gateway does not have the UC license installed.

C. The gateway does not have Cisco Unified Border Element session licensing.

D. Cisco Unified Communications Manager does not show a SIP gateway as registered if it is not properly configured.

E. Cisco Unified Communications Manager never shows a SIP gateway as registered even when it is properly configured.

F. The Cisco ISR G2 cannot be a SIP gateway.

Answer: E QUESTION 44 Which issue would cause an MGCP gateway to fail to register with Cisco Unified Communications Manager?

A. missing the configuration command isdn bind-l3 ccm-manager under the ISDN interface

B. mismatched domain name on the MGCP gateway and Cisco Unified Communications Manager gateway configuration

C. misconfigured route group in Cisco Unified Communications Manager

D. incorrect MGCP IP address specified in the gateway configuration in Cisco Unified Communications Manager

Answer: B QUESTION 45 Endpoints are configured for both H.323 and SIP using the same URI and Cisco VCS settings, but











the endpoints register only as H.323 endpoints. What is causing this issue?

A. A firewall is blocking all traffic from the endpoints to the Cisco VCS.

B. The Cisco VCS has no SIP domains configured.

C. The Cisco VCS is blocking the endpoints because of duplicate ID entries.

D. The endpoints do not have the SIP option key installed.

E. SIP does not work, because SIP is used for Cisco Unified Communications Manager registration only.

Answer: B QUESTION 46 You are trying to register an H.323-based Cisco TelePresence system to Cisco Unified Communications Manager and a Cisco DX70 system to the Cisco VCS Control. Why do neither of the units want to register?

A. The H.323-based system needs an E164 number to register to Cisco Unified Communications Manager, and the Cisco DX70 needs to have the MAC address configured first on the Cisco VCS Control.

B. The H.323-based system needs to register to the Cisco VCS Control with an E.164 number, and the Cisco DX70 needs the TFTP address to register on the Cisco Unified Communications Manager.

C. Both systems need to register to the Cisco VCS Control, but the H.323-based system needs to have the gatekeeper setting set to "Direct."

D. Both systems need to register to the Cisco Unified Communications Manager, as the Cisco VCS Control is used only for firewall traversal.

E. You need Cisco TelePresence Management Suite to register Cisco TelePresence systems.

F. You need Cisco TelePresence Server to register Cisco TelePresence systems.

Answer: B QUESTION 47 To maintain proper database integrity, what is the recommended maximum round-trip delay between multiple Cisco VCS appliances in a cluster?

A. 10 ms

B. 15 ms

C. 25 ms

D. 30 ms

E. 50 ms

F. 80 ms

Answer: D QUESTION 48 Which of these reasons can cause intrasite calls within a Cisco Unified Communications Manager cluster to fail?

A. The route partition that is configured in the CCD requesting service is not listed in the calling phone CSS.

B. The trunk CSS does not include the partition for the called directory number.

C. The MGCP gateway is not registered.











D. The calling phone does not have the correct CSS configured.

E. The calling phone does not have the correct partition configured.

Answer: D QUESTION 49 Refer to the exhibit. All phones are placed in the Internal_Pt partition. The CSS for all phones contains the partition Internal_Pt, and Vml.CSS contains the voicemail hunt pilot. When a call is placed from extension 2001 to 2002, which statement is true?

A. Extension 2002 will ring.

B. The call will be blocked.

C. The call will be answered by voicemail.

D. Extension 2002 will ring, and if the call is not answered, the call will match the translation pattern and then be blocked.

E. Extension 2002 will ring, and if the call is not answered, the call will match the translation pattern and then be forwarded to voicemail.

Answer: A QUESTION 50 When a remote endpoint dials in to join a conference that is configured on a Cisco TelePresence Server bridge, the endpoint receives only audio. Other users can successfully join the call with Voice and Video. What is causing this issue?

A. The endpoint does not have the multisite option installed.

B. The endpoint does not have the partition of the bridge in its CSS.

C. The bridge is out of all licenses.

D. The endpoint is assigned a region without enough configured bandwidth for video.

E. The bridge is not able to host video calls.











Answer: D QUESTION 51 Cisco TelePresence System EX90-A and EX90-B are in a call. EX90-A tries to call EX90-C. When the call is dialed, EX90-B is put on hold. EX90-A and EX90-C are connected, but there is no merge button on the touch panel. What is causing this issue?

A. The multisite option key is missing.

B. The multisite configuration is missing.

C. The conference option key is missing.

D. The conference configuration is missing.

E. CiscoTelePresence systems cannot make multipoint calls without a Cisco TelePresence Server.

F. The multipoint option key is missing.

Answer: A QUESTION 52 Which statement indicates something that can cause an inbound PSTN call to an H.323 gateway that is configured in Cisco Unified Communications Manager to fail to ring an IP phone?

A. The gateway is not registered in Cisco Unified Communications Manager.

B. The gateway IP address that is configured in Cisco Unified Communications Manager does not match the IP address that is configured at the gateway in the h323-gateway voip bind srcaddr command.

C. The Cisco Unified Communications Manager does not have a matching route pattern to match the called number.

D. The gateway is missing the command allow-connections h323 to h323 under the voice service voip configuration.

Answer: B QUESTION 53 Some users report that they cannot dial out from headquarters on their Cisco IP Phones to PSTN users, but others can. Which troubleshooting approach is the most direct to isolate the source of the failure of the users that cannot dial out to the PSTN?

A. Use DNA to analyze the dialing permissions of the Cisco IP Phones.

B. Use DNA to generate actual calls to the PSTN.

C. Use RTMT to analyze the dialing permissions of the Cisco IP Phones.

D. Use RTMT to generate actual calls to the PSTN.

Answer: A QUESTION 54 You have been presented with a trouble ticket from an end user who works at a remote location that is served by a Cisco Unified Communications Manager Express. The user reports being unable to place calls to international numbers, but all other calls work properly and other users at this location can place international calls. Which two troubleshooting techniques would be helpful in resolving this issue? (Choose two.)

A. Cisco IOS debug tools











B. Class of Restriction baseline configuration for the user on Cisco Unified Communications Manager Express

C. show output of the ephone and ephone-dn configurations

D. show output of the voice translation rules in the voice gateway

E. show output for the T1 controller and voice port configuration in the voice gateway

Answer: AB QUESTION 55 Which Cisco Unified Communications Manager troubleshooting tool can be used to determine the digit manipulation path a call takes within the Cisco Unified Communications Manager system from the perspective of a specific directory number, without having the actual device at hand?

A. Cisco Unified Communications Manager Serviceability

B. Cisco Unified Communications Manager Dialed Number Analyzer

C. Cisco Unified Communications Manager Real Time Monitoring Tool

D. Cisco Unified Syslog Viewer

E. Cisco IOS debugs

Answer: B QUESTION 56 During a business-to-business video call through the Cisco Expressway solution, the internal endpoint can call out to the remote endpoint on the Internet, but it does not receive audio or video. The remote endpoint receives both audio and video. What is causing the issue?

A. The Cisco Expressway does not have a Rich Media Session license.

B. The firewall is blocking SIP signaling.

C. The Cisco Unified Communications Manager is not configured for business-to-business calling.

D. The firewall is blocking inbound RTP ports.

E. The Advanced Networking option is not installed on the Expressway Edge.

Answer: D QUESTION 57 System A at Company 1 is calling System B at Company 2. The call completes, but only audio and video are present on System A from System B. What are three possible causes? (Choose three.)

A. System A cannot call System B because it is at a different company.

B. There is a firewall in the path that is blocking audio and video traffic from Company 1 to Company 2.

C. The firewall at Company 1 is blocking outgoing traffic.

D. An access list is blocking video and audio somewhere in the video and audio path between System A and System B.

E. System A has turned off the camera and the microphone.

Answer: BDE QUESTION 58 Which tool allows the administrator to analyze call routing in Cisco Unified Communications Manager without physically placing a call?











A. Cisco Unified Communications Manager Dialed Number Analyzer

B. Cisco IOS Gateway debug commands

C. Cisco Unified Communications Manager RTMT trace output

D. base configuration information for this user that specifies Class of Restriction, Partition, and Calling Search Space information

E. Cisco Unified Communications Manager Serviceability tools

F. Cisco Unified Communications Manager OS Administration

Answer: A QUESTION 59 When a user tries to initiate an Ad Hoc conference call from an IP phone, this message appears: No Conference Bridge Available. Which two actions resolve this issue? (Choose two.)

A. Make sure that the Join softkey is assigned to the phone.

B. Make sure that a Conference Bridge resource is registered to Cisco Unified Communications Manager.

C. Reset the phone, to re-register resources.

D. Make sure that a Conference Bridge Resource is assigned to the MRGL on the phone that initiates the conference call.

Answer: BD QUESTION 60 Two phones in the same cluster and at the same site have a call currently connected. The site local H.323 PSTN gateway loses connection with Cisco Unified Communications Manager. Which two results do you expect? (Choose two.)

A. SRST is active, and all the phones enter SRST mode.

B. No incoming and outgoing calls are possible.

C. Cisco Unified SRST is able to receive incoming calls.

D. The current call is not disconnected.

E. The phones display "CM Fallback Service Operating."

Answer: BD QUESTION 61 Refer to the exhibit. Users are reporting that inbound calls from the PSTN are dropping when not answered within 10 seconds. Calls come in via ISDN T1 PRI. Which configuration change is needed to prevent the calls from dropping?











A. Remove the timeouts wait-release 10 command from under the voice-port.

B. Remove the timeouts initial 10 command from under the voice-port.

C. Remove the timer receive-rtcp 2 command from under the gateway.

D. Remove the timer receive-rtp 10000 command from under the gateway.

E. Modify the Call Forward No Answer setting in CUCM to redirect calls to Voicemail or another extension.

Answer: C QUESTION 62 When users in headquarters call branch office users over the WAN link, branch users report poor audio quality. Headquarters users consistently experience acceptable audio quality. Which troubleshooting approach most directly improves the audio quality of the branch users?

A. Make the branch router configuration for LLQ match the headquarters router.

B. Make the headquarters router configuration for LLQ match the branch router.

C. Make the branch router configuration for CBWFQ match the headquarters router.

D. Make the headquarters router configuration for CBWFQ match the branch router.

Answer: B QUESTION 63 Which three network conditions and equipment should you avoid to ensure a high-quality Cisco TelePresence experience? (Choose three.)

A. network hubs

B. Layer 3 switches

C. duplex mismatch connections

D. 10/100 access ports











E. high utilization link with QoS

F. network loops

G. redundant network trunks

Answer: ACF QUESTION 64 Refer to the exhibit. When a call between two HQ users was being conferenced with a remote user at the BR site, the conference failed. Which configuration would be needed to solve the problem?

A. The BR_MRG must contain the transcoder device.

The BR_MRGL must be assigned to the BR phones.

B. The HQ_MRG must contain the transcoder device. The HQ_MRGL must be assigned to the HQ phones.

C. A transcoder should be configured at the remote site and assigned to all remote phones through the BR_MRGL.

D. The HQ_MRG must contain the transcoder device. The HQ_MRGL must be assigned to the software conference bridge.

E. Enable the software conference bridge to support G.711 and G.729 codecs in Cisco Unified Communications Manager service parameters.

Answer: D QUESTION 65 You have 50 hardware MTP resources and 200 software MTP resources. You want to use hardware resources first, but software is being used first. Where can you confirm the MTP selection order?

A. Media Resource Group List

B. Cisco Unified Real-Time Monitoring Tool











C. MTP list

D. phone device pool

E. calling search space

F. MGCP gateway

Answer: A QUESTION 66 Which four performance counters are available when monitoring a Cisco MTP device using the Cisco Unified Communications Manager RTMT? (Choose four.)

A. Resource Total

B. Resource Available

C. Out of Resources

D. Resource Idle

E. Resource Active

F. MTP Streams Active

G. MTP Connection Lost

H. MTP Instances Active

Answer: ABCE QUESTION 67 In an MCU call with three Cisco TelePresence MX800 systems and a mobile phone calling in, the three TelePresence MX800 systems suddenly experience low audio levels, but the mobile phone audio levels are correct. What can you do to correct this issue?

A. Turn off the audio processors on the TelePresence MX800.

B. Use the mobile phone audio option on the TelePresence MX800 to adjust the mobile phone levels.

C. Mobile phone audio levels can vary, so you cannot correct the issue.

D. Turn on AGC on the MCU to adjust the audio levels.

E. Turn on ALG on the MCU to adjust the audio levels.

F. Turn on the Auto Adjust levels under "Settings > Audio" on the MCU.

Answer: D QUESTION 68 You must integrate a third-party H.323 system with your existing Cisco Unified Communications Manager cluster. When you create an H.323 trunk from the cluster, calls from the cluster to the third- party H.323 system are failing. The vendor of the third-party H.323 device has confirmed that the H.323 call setup time must be reduced. Which two approaches reduce the call setup time from Cisco Unified Communications Manager to the third-party H.323 device? (Choose two.)

A. Implement a software MTP.

B. Implement a hardware MTP.

C. Implement transcoding with the router DSP resources.

D. Implement transcoding with the Cisco Unified Communications Manager resources.

Answer: AB QUESTION 69











Which two types of Cisco Unified Communications Manager trace files contain Call Processing information that is helpful for troubleshooting outbound and inbound calling issues? (Choose two.)

A. Cisco Unified Communications Manager syslog trace

B. Cisco Unified Communications Manager Dialed Number Analyzer trace

C. Real Time Monitoring Tool Processes trace

D. Cisco Unified Communications Manager SDL trace

E. Cisco Unified Communications Manager Log4J trace

F. Cisco Unified Communications Manager SDI trace

Answer: DF QUESTION 70 Cisco Unified Communications Manager failed to register with the Cisco SAF Forwarder. Assuming that the Cisco IOS SAF Forwarder is configured correctly, which minimum configuration would be needed on Cisco Unified Communications Manager to test registration?

A. SAF trunk, SAF security profile, Cisco SAF Forwarder, and CCD advertising service

B. SAF trunk, SAF security profile, Cisco SAF Forwarder, and CCD requesting service

C. SAF trunk, SAF security profile, Cisco SAF Forwarder, CCD requesting service, and CCD advertising service

D. SAF trunk, SAF security profile, and Cisco SAF Forwarder

E. SAF trunk, CCD requesting service, and CCD advertising service

Answer: B QUESTION 71 Refer to the exhibit. Assuming that the two Cisco SAF Forwarders are adjacent to each other and that no SAF clients have been configured, which statement is true?

A. The Cisco SAF Forwarders will not establish a neighbor relationship because the service-family external-client configuration is missing.

B. The Cisco SAF Forwarders will not establish a neighbor relationship because the eigrp label CUCME should be replaced with SAF.

C. The Cisco SAF Forwarders will not establish a neighbor relationship because the service-family external-client configuration is missing as well as the static neighbor configurations.

D. The Cisco SAF Forwarders will establish a neighbor relationship. No further configuration is required.

E. Cisco SAF Forwarders will not establish a neighbor relationship until the SAF clients are configured











and registered to the Cisco SAF Forwarders.

Answer: D QUESTION 72 When a user attempts to log out from Cisco Extension Mobility service by pressing the services button and selecting the Cisco Extension Mobility service, the user is not able to log out. What is causing this issue?

A. The Cisco Extension Mobility service has not been configured on the phone.

B. The user device profile is not subscribed to the Cisco Extension Mobility service.

C. The CTI service is not running.

D. The logout URL that is defined for the Cisco Extension Mobility service is incorrect or does not exist under the IP Phone Services configuration.

Answer: B QUESTION 73 Nine users in a branch office frequently have audio conferences with each other and their clients who call in from the PSTN. They frequently report poor audio quality during conference calls. A 500 kb/s WAN link connects the branch office and headquarters, which hosts the Cisco Unified Communications Manager cluster. Which troubleshooting solution most directly improves their audio quality during conference calls?

A. Enable hardware conferencing on the headquarters router and integrate with Cisco Unified CM.

B. Enable hardware conferencing on the branch router and integrate with Cisco Unified CM.

C. Enable software conferencing in headquarters internal to Cisco Unified CM.

D. Enable LLQ on the branch router and the headquarters router.

Answer: B QUESTION 74 Refer to the exhibit. Which course of action will resolve the Mobile Connect issues that are shown in the exhibit?











A. Configure the Mobility softkey on the phone.

B. Enable the user for Cisco Mobile Connect.

C. Make the user an owner of the phone device in the phone device configuration page.

D. Enable the device mobility mode on the phone since it is disabled.

Answer: C QUESTION 75 Which two statements indicate something that can cause an IP phone to fail roaming when device mobility has been configured? (Choose two.)

A. Device Mobility Mode is set to Off in the Cisco Unified Communications Manager service parameters while the device mobility configuration on the phone is set to default.

B. No device mobility groups have been configured.

C. No locations have been configured and assigned to the device pools.

D. No physical locations have been configured and assigned to the device pools.

E. No device mobility-related information settings were configured under the device pools.

Answer: AD QUESTION 76 Cisco Unified Mobile Connect has been enabled, but users are not able to switch an in-progress call from their mobile phone to their desk phone. You find out that the Resume softkey option does not appear on the desk phone after users hang up the call on their mobile phone. What do you do to resolve this issue?

A. Issue the progress_ind progress disable command in the gateway.

B. Issue the voice call disc-pi-off command in the gateway.

C. Enable mobile connect on the user profile.











D. Assign Resume softkey on the desk phone.

Answer: B QUESTION 77 You enabled Cisco Unified Mobile Connect for a user, but the user is unable to send calls to a mobile phone from the desk phone. What do you do to resolve the issue?

A. Restart the phone, and verify that the key is present.

B. Under User Management > User, make sure that the Mobility option is selected.

C. Make sure that the phone is subscribed to Extension Mobility.

D. Add the mobility key to the softkey template that the phone is currently using.

Answer: D QUESTION 78 Five users from a branch office and two users from headquarters frequently engage in conference calls with each other. Their clients call in from the PSTN. WAN bandwidth is very limited. Which solution reduces the WAN utilization of the five users from a branch office and two users from headquarters in conference calls?

A. Configure the hardware DSP resources in the branch and headquarters ISR gateways to work together simultaneously in the same conference call.

B. Have the users from the branch office initiate the conference call. Configure the branch office phones in the MRGL to the branch office gateway resources.

C. Have the users from the branch office initiate the conference call. MRGL configurations are not required.

D. Utilize the hardware conference resources in headquarters. Configure all phones in the MRGL to the headquarters resources.

Answer: B QUESTION 79 Refer to the exhibit. When the user tried to configure the command maximum sessions 5 under the dspfarm profile 1, the error shown in the exhibit was reported. Which course of action will resolve this issue?











A. The maximum conference-participants value must be configured >0.

B. Ensure that the conference bridge is not registered in Cisco Unified Communications Manager.

C. The command dsp services dspfarm must be configured under the voice-card configuration.

D. Configure the dspfarm all command under the voice card.

Answer: C QUESTION 80 Refer to the exhibit. You're tasked with staging configuration changes to add conference bridge functionality to an existing IOS voice gateway deployment. What command is missing for the configuration to be accepted by the IOS CLI?











A. The command maximum conference-participants must be configured under the dspfarm profile.

B. The Enhanced IOS Conference Bridge is not configured in Cisco Unified Communications Manager.

C. The command dsp services dspfarm must be configured under the voice-card configuration.

D. The dspfarm command under the voice card is missing.

E. The dsp tdm pooling command under the voice-card is missing.

Answer: C QUESTION 81 When identifying Cisco TelePresence Endpoint traffic characteristics, which three statements are true? (Choose three.)

A. Latency, jitter, and loss are measured in a round-trip fashion.

B. Latency, jitter, and loss are measured unidirectionally.

C. Latency and loss are measured at a packet level, based on RTP header sequence numbers and time stamps.

D. Latency and jitter are measured at a packet level, based on RTP header sequence numbers and time stamps.

E. Jitter is measured at a video frame level, by measuring the arrival time of the video frame versus the expected arrival time.

F. Jitter is measured at a packet level, by measuring the arrival time of the packet versus the expected arrival time.











Answer: BCE QUESTION 82 You are troubleshooting video quality issues on a Cisco TelePresence TX9000 Series system. Which CLI command shows the total number of lost video packets and the received jitter during a call in progress?

A. show call statistics video

B. show call statistics all

C. show call statistics detail

D. show call statistics video detail

Answer: D QUESTION 83 Refer to the exhibit. Which timeframe does the Lost Packets % (Period) value refer to?

A. total packets lost during the active call

B. total packets lost within the last 10 seconds

C. total packets lost within the last 10 minutes

D. total packets lost within the last second

Answer: B QUESTION 84 The CLI utils dbreplication reset all was run on a Cisco Unified Communications Manager. However, replication failed to restart. Which course of action should be taken to resolve this issue?

A. Restart the replication from the Cisco Unified Communications Manager RTMT tool.

B. Issue the CLI command utils dbreplication runtimestate











C. Issue the CLI command utils dbreplication reset

D. Issue the CLI command utils dbreplication clusterreset

E. Issue the CLI command utils dbreplication clusterreset all

Answer: D QUESTION 85 Which troubleshooting tool is the most effective to display detailed real-time output of call setup on phones that are registered to a Cisco Unified Communications Manager cluster?

A. Implement DNA to create trace files.

B. Implement RTMT to create trace files.

C. Integrate an MGCP gateway with a Cisco Unified Communications Manager cluster to redirect trace files to the MGCP gateway.

D. Create trace files from Cisco Unified Reporting.

Answer: B QUESTION 86 Which troubleshooting tool is the most effective in parsing the large traces of call setup on many Cisco IP Phones that are registered in a Cisco Unified Communications Manager cluster to just two Cisco IP Phones?

A. DNA

B. RTMT

C. sniffer filters

D. the Triple combo tool

Answer: D QUESTION 87 You have developed a dial plan for a Cisco Unifed CallManager 5.0 solution. All the route patterns, partitions, calling search spaces, and translation rules have been configured. Before starting up the system you wish to test the dial plan for errors. Which Cisco Unifed CallManager tool will simplify this testing?

A. Dial Plan Installer

B. RTMT Traces and Alarms

C. Route Plan Report

D. Dialed Number Analyzer

Answer: D QUESTION 88 Which Cisco Unified Communications Manager troubleshooting tool can be used to look at detailed specific events, such as dial plan digit analysis, as they die happening?

A. traceroutes

B. RTMT real-time trace

C. Cisco Unified Communications Manager alerts

D. Cisco Unified Dialed Number Analyzer

E. RTMT performance log viewer











F. syslog output

Answer: B QUESTION 89 Which web-based application that is accessed via the Cisco Unified Communications Manager Administration GUI generates reports for troubleshooting or inspecting cluster data?

A. Cisco Unified Serviceability alarms

B. Cisco Unified RTMT Trace and Log Central

C. Cisco Unified RTMT Monitor

D. Cisco Unified Reporting tool

Answer: D QUESTION 90 Which statement about device mobility is true?

A. When local route groups are used, there is no need to configure device mobility groups orphone device CSSs as long as phone line CSSs are used.

B. When local route groups are used, you must configure device mobility groups and phone device CSSs.

C. When the device mobility group at the home device pool and roaming device pool are not the same, the Phone will keep the home region.

D. When device mobility groups at the home device pool and roaming device pool are the same, the phone will keep the home MRGL setting.

Answer: A QUESTION 91 If you need to avoid choppy speech, what is the maximum tolerable round-trip delay between two VoIP endpoints?

A. 100 ms

B. 200 ms

C. 300 ms

D. 400 ms

E. 500 ms

F. 800 ms

Answer: C QUESTION 92 Where does an IP phone obtain the extension number and speed-dial settings from?

A. the settings that are configured on the physical phone

B. the registration file that the phone receives from the Cisco Unified Communications Manager

C. the device and line configuration in Cisco Unified Communications Manager, during the registration process

D. the default device profile that is configured in Cisco Unified Communications, Manager

Answer: C QUESTION 93











You are a network technician with many years' experience. Many users complain that they can hear echo when their calls go out an H.323 gateway. You have made some testing for the gateway and have changed the configuration. So the ERL level turns to be 6 dB. Furthermore, the echo-cancel coverage value is raised to 64 ms. Please choose the effect on the voice quality after this modification.

A. Consonants will be chopped by the echo canceller.

B. The increase in echo-cancel coverage will have no effect on voice quality.

C. The ends of sentences will be chopped by the echo canceller.

D. The echo canceller will take 2-3 seconds longer to converge at the beginning of the call.

Answer: D QUESTION 94 You have placed all DNs in the Phones partition. During testing you discover that you cannot place calls between IP phones, but you can place calls to the PSTN and voice mail. What is one possible cause of this issue?

A. A database replication issue is preventing calls between phones.

B. An access list is blocking RTP streams in your voice VLAN.

C. An access list is blocking SCCP packets in your voice VLAN.

D. The IP phones have not been assigned a CSS.

Answer: D QUESTION 95 Refer to the exhibit. According to the output of the debug voip ccapi inout command, why was this call dropped?





















A. Normal call clearing

B. User busy

C. Call rejected

D. Invalid number

E. No circuit

F. No resource

Answer: A QUESTION 96 You need to increase the maximum number of Meet-Me conference participants on Cisco Unified Communications Manager. Where do you configure this increase?

A. System > Service Parameters > [Publisher Server] > Cisco CallManager (Active) > Clusterwide Parameters (Feature ?Conference)

B. Call Routing > Meet-Me Number/Pattern

C. Media Resources > Conference Bridge

D. Media Resources > Media Resource Group

E. Device > Conference Bridge

Answer: A QUESTION 97 You are receiving complaints of pixilation, smearing, and pulsing of video calls between two offices that are connected by a WAN. Assuming that QoS is implemented on the WAN connection, which classification should you use to mark the video traffic, according to the Cisco QoS baseline?

A. CS6

B. CS2

C. AF41

D. AF31

E. EF

F. CS3

Answer: C QUESTION 98 Which Cisco TelePresence Management Suite feature provides proactive suggestions for resolving error conditions and also provides a centralized view of all statuses and configuration errors for managed devices?

A. Cisco WebEx in CiscoTelePresence Management Suite

B. CiscoTelePresence scheduling

C. graphical monitoring

D. ticketing service

E. audit logging

Answer: D QUESTION 99











Cisco Unified Communications Manager is deployed in a head office and also provides telephony services to remote regional offices. What is a possible cause of call setup issues with phones in the regional offices?

A. remote office firmware for phones

B. codec mismatch in region information settings

C. end user roles and groups

D. physical location configuration

Answer: B QUESTION 100 Refer to the exhibit. Cisco Unified Communication Manager has been configured with a SAF Security Profile and a SAF Forwarder. In which section of the R1 router configuration should the SAF Forwarder password be entered?

A. interface loopback 0

B. router eigrp saf

C. service-family external client

D. service-family ipv4

Answer: C QUESTION 101 Which Cisco Unified Communications Manager tool verifies configured route patterns, calling search spaces, and route groups?

A. Cisco Unified Reporting











B. CiscoUnified Communications ManagerCDR Analysis and Reporting

C. CiscoUnified Communications ManagerDialed Number Analyzer

D. Cisco Unified Real-Time Monitoring Tool

Answer: C QUESTION 102 Refer to the exhibit. A CUCM user has been configured to use the Mobility feature and is expecting their home phone 408-555-6016 to ring simultaneously when their office phone is called. What configuration change needs to be made to allow this happen?

A. Select the Enable Move to Mobile check box.

B. Select the Enable Extend and Connect check box.

C. Select the Line Association check box.

D. Deselect the Enable Single Number Reach check box.

Answer: C QUESTION 103 Refer to the exhibit. How many high-complexity transcoding sessions can this Cisco ISR G2 support?











A. 21

B. 14

C. 60

D. 15

Answer: B QUESTION 104 After a Cisco Unified Communications Manager system is installed, users report problems when more than four users attempt to join a Meet-Me conference. Which parameter should you increase?

A. Maximum Ad Hoc Conference, Call Manager Service Parameter

B. Maximum Ad Hoc Conference, Enterprise Parameters Configuration

C. Maximum Meet-MeConference, Call Manager Service Parameter

D. Maximum Meet-MeConference, Enterprise Parameters Configuration

Answer: C QUESTION 105 Two Cisco DX80 collaboration endpoints that support high-definition video are registered to a Cisco Unified Communications Manager in a single-site deployment model. However, the video that is displayed is pixelated and appears as sub-HD. To enable the Cisco DX80s to make high- definition video calls, which configuration option do you check?

A. Check the configuration in the Cisco DX80 settings menu, and enable high-definition video.

B. Check the Maximum Session Bit Rate for Video Calls in the Cisco Unified Communications Manager Regions Configuration.

C. Check that Video Capabilities are enabled under the Product Specific Configuration area for the device in Cisco Unified Communications Manager.











D. Check the DSCP for Video Callsvalue in the Cisco Unified Communications Manager clusterwide parameters QoS configuration.

Answer: B QUESTION 106 You are experiencing bad video quality in calls, and you suspect packet loss in the network. Both the network switch and the collaboration endpoint network interfaces are set to autonegotiation, but the reported port speed and duplex settings do not match. Which action should you take?

A. Set the collaboration endpoint to use a manual speed and duplex setting of 100 Mbps and full duplex, and keep the switch port setting as "auto."

B. Configure the switch port to use a manual speed and duplex setting of 100 Mbps and half duplex, and keep the collaboration endpoint setting as "auto."

C. Keep both the switch port and collaboration endpoint settings as "auto," because this configuration is not responsible for the mismatched settings that were reported.

D. Set both the collaboration endpoint and the switch port to use manual speed and duplex settings of 100 Mbps and full duplex.

Answer: D QUESTION 107 Refer to the exhibit. A new phone was installed and currently has issues registering with Cisco Unified Communications Manager. The phone received its IP address via DHCP, with options 3 and 150.

Which two actions would enable the phone to download its configuration automatically? (Choose two.)

A. Change the phone URL parameters to IP addresses.

B. Provide DHCP option 6 to the phone via DHCP.

C. Reboot the phone.

D. Change the VLAN that the phone isassigned to.

E. Manually assign the phone settings.

F. Provide DHCP option 15 to the phone via DHCP.

Answer: AB QUESTION 108 Refer to the exhibit. You are trying to establish a multipoint call via a Cisco TelePresence SX20 that is registered to Cisco Unified Communications Manager. When you attempt to bring a third party into the call, you receive an error that the call cannot be completed. You confirm that your











MCU resources are configured correctly on Cisco Unified Communications Manager and that other devices are able to establish multipoint calls. What is the cause of this issue?

A. The multipoint mode should be set to Multiway.

B. The call protocol should be H.323.

C. The MCU is at capacity.

D. The multipoint mode should be set to Cisco Unified Communications Manager Resource Group.

E. The multipoint mode should be set to None.

Answer: D QUESTION 109 You are integrating a new video endpoint with Cisco VCS, but you find that the unit is failing to register. You assign extension 4000 to the device in the "vc.cisco.com" SIP domain, and you set its registration proxy to the IP address of 10.1.1.10 as the Cisco VCS. In order for the device to register via SIP, which format must you use when you set the SIP address of the device?

A. [email protected]

B. 4000











C. [email protected]

D. 4000@cisco

Answer: A QUESTION 110 Refer to the exhibit. According to the log diagram, what is the reason that the call ended?

A. The call was put on hold.

B. The call was experiencing one-way audio.

C. The call was completed successfully.

D. The call was transferred.

E. The call dropped out.

Answer: C QUESTION 111 You recently configured a system for B2B SIP URI calls, and users confirmed that they could make calls. You are receiving multiple reports that inbound calls are failing and that users are not receiving calls to their URI. You confirm that all zones between expressways are active, and the trunk between Cisco Unified Communications Manager and Cisco VCS Expressway is active. You also see that the inbound call is sent from Cisco VCS Expressway C to Cisco Unified Communications Manager. Why are the calls failing?

A. The Cisco Unified Communications Manager FQDN was not set.

B. The cluster FQDN was notset in Enterprise Parameters.











C. The certificate is not valid.

D. The cluster FQDN was not set in Service Parameters.

E. The FQDN was not registered in DNS.

Answer: B QUESTION 112 Users are complaining of problems when they make SIP calls by dialing URIs. To help users complete calls, what must you do?

A. Adjust the URI lookup policy to case desensitive.

B. Adjust the URI lookup policy to case sensitive.

C. Adjust the URI lookup policy to case insensitive.

D. Adjust the URI lookup policy to case nonsensitive.

Answer: C QUESTION 113 Refer to the exhibit. You are trying to configure a new Cisco IOS MTP to register with Cisco Unified Communications Manager, but it fails to register. Which two changes are required so that the MTP registers successfully? (Choose two.)

A. Restart the router.

B. Bind the interface toVlan5.

C. The sccp ccm group should be 1.

D. Associate the application with SCCP.

E. Change the maximum sessions to 1.

Answer: BD QUESTION 114 During a conference that is hosted on a Cisco TelePresence Server, which three circumstances determine that some participants do not have video, but they do have audio? (Choose three.)

A. The participants have no video component.











B. No free screen licensing ports are available.

C. No video ports are available in a slave Cisco TelePresence Server configuration.

D. The maximum number of participants is exceeded.

E. In all Cisco TelePresence deployments, some participants are connected only via audio.

F. No video ports are available in a single Cisco TelePresence Server configuration.

Answer: BCF QUESTION 115 Which two components can be software upgraded via Cisco TelePresence Management Suite? (Choose two.)

A. unmanaged endpoints

B. endpoints that are managed by Cisco TelePresence Management Suite

C. endpoints that are provisioned by Cisco TelePresence Management Provisioning Extension

D. endpoints that are registered by Cisco Unified Communications Manager

E. endpoints that are registered by a partner company

Answer: BC QUESTION 116 Drag and Drop Question Drag the network-related video issue on the left to its root cause on the right.

Answer:











QUESTION 117 Which three items are displayed on the endpoint registration verification page in Cisco VCS? (Choose three.)

A. E.164 address

B. endpoint name

C. endpoint MAC address

D. endpoint registration status

E. device description

F. device type

G. device pool

Answer: ABF QUESTION 118 You install a second Cisco TelePresence PrecisionHD 1080p camera on your C-Series Codec, but you are unable to control the camera. What should you do to fix this issue?

A. Ensure that the distance between the end user and the camera is between 4 feet and 6 feet.

B. Purchase and install a camera with full pan, tilt, and zoom capabilities.

C. Order a VISCA cascading cable from Cisco, which connects the first camera to the second camera.

D. Ensure that the RJ45 end of the camera cable goes to the connector that is marked "HD Video Out Codec."

E. Ensure that the HD-SDI cable between the codec and the camera is not longer than 100 meters (330 feet).

Answer: C QUESTION 119 When the command utils dbreplication status is executed on the Cisco Unified Communications Manager CLI, which step should be taken next to check the database replication status?

A. View the activelog file.

B. Run the same command on all nodes of the cluster.

C. Restart the Cisco CallManager service.

D. The command utils dbreplication runtimestate must be run on the publisher.











E. The command utils dbreplication runtimestate must be run on the subscriber.

Answer: A QUESTION 120 Refer to the exhibit. Assume a centralized Cisco Unified Communications Manager topology with the headquarters at RTP and remote located at the U.K. All route patterns are assigned a route list that contains a route group pointing to the local gateway. RTP route patterns use the RTP gateway, and U.K.route patterns use the U.K. gateway.

When a U.K. user logs into an RTP phone using the Cisco Extension Mobility feature and places an emergency call to 0000, which statement about the emergency call is true?

A. The call will match the U.K_Emergency route pattern partition and will egress at the RTP gateway.

B. The call will match the U.K_Emergency route pattern partition and will egress at the U.K. gateway.

C. The call will match the RTP_Emergency route pattern partition and will egress at the RTP gateway.

D. The call will match the RTP_Emergency route pattern partition and will egress at the U.K. gateway.

E. The call will fail.

Answer: B QUESTION 121 Refer to the exhibit. Local 10-digit dialing in the North American Numbering Plan to area code 456 is failing. Which two changes are needed to enable 10-digit dialing? (Choose two.)











A. Change dial peer 210 to destination-pattern 456.......

B. Change dial peer 210 to destination-pattern 9456.......

C. Change dial peer 210 to port 0/0/0:23.

D. Remove the command prefix 456 from dial peer 210.

Answer: BC QUESTION 122 Refer to the exhibit. These settings are configured on a Cisco TelePresence System EX90. What is the result?











A. The endpoint successfully registers to Cisco Unified Communications Manager as a SIP endpoint.

B. The endpoint does not register to Cisco VCS as a SIP endpoint, because the domain information is missing.

C. The endpoint does not register to Cisco Unified Communications Manager as a SIP endpoint, because the domain information is missing.

D. The endpoint successfully registers to Cisco VCS as a SIP endpoint.

E. The endpoint successfully registers to Cisco Unified Communications Manager as an H.323 endpoint.

F. The endpoint successfully registers to Cisco VCS as an H.323 endpoint.

Answer: F QUESTION 123 Phone A is able to dial the directory number of Phone B and complete a call. However, when Phone B dials the directory number of Phone A, Phone B receives a fast-busy tone. What is causing this issue?

A. Phone A and Phone B are in different partitions.

B. Phone B does not have Phone A in its partition.

C. Phone B is not in the CSS of Phone A.

D. Phone B does not have the CSS of Phone A in its partition.

E. Phone B is not registered.

F. Phone B has the incorrect CSS to dial Phone A.

Answer: F QUESTION 124 An inbound call from the PSTN is not reaching the directory number that it is calling. When the PSTN phone calls the correct DID, only a dial tone is heard. Which command resolves this issue?

A. (config-dial-peer)#direct-inward-dial

B. (config-controller)# no provide-outside-dialtone











C. (config-if)#no dial-tone

D. (config-dial-peer)# no dial-tone

E. (config-if)#direct-inward-dial

F. (config) allow inbound dial-peer 1

Answer: A QUESTION 125 When a caller dials 9 plus an external seven-digit number, the caller hears a fast-busy tone after a period of silence. What is causing the silence?

A. There is no dial route for 9XXXXXXX on Cisco Unified Communications Manager.

B. The gateway is not dropping the leading 9, and the PSTN fails.

C. The T302 timer is waiting to expire.

D. The caller does not have the PSTN partition in the CSS.

E. The caller dialed the wrong number.

F. To dial successfully, the caller must enter a Forced Authorization Code.

Answer: C QUESTION 126 In a single-site deployment model, the internal endpoints are unable to dial from one to the other. What are two possible causes? (Choose two.)

A. The PSTN gateway is not configured.

B. The called endpoint does not have the SIP trunk enabled.

C. The called endpoint is not registered.

D. The calling endpoint is not in the CSS of the called endpoint.

E. The called endpoint is not in the partition of the calling endpoint.

F. The calling endpoint is not configured for the correct CoS.

Answer: CF QUESTION 127 What is the default interval for SAF hello packets?

A. 15 seconds

B. 15 seconds on links with speeds that are slower than T1 speeds

C. 40 seconds

D. 40 seconds onlinks with speeds that are slower than T1 speeds

E. 60 seconds

F. 60 seconds onlinks with speeds that are slower than T1 speeds

Answer: F QUESTION 128 Which configuration can be dynamically set using the Cisco Unified Communications Manager Device Mobility feature?

A. phone model and protocol

B. SRST reference and directory number











C. CSS and local gateway

D. partition and CSS

E. media resources and permanent bridges

Answer: C QUESTION 129 Which configuration is required on Cisco TelePresence Server, in order to support 1080p resolution?

A. Screen licenses must be configured.

B. Cisco TelePresence Server must be in remotely managed mode.

C. Cisco TelePresence Server must be in HD mode.

D. Cisco TelePresence Server must be configured with Cisco TelePresence Conductor.

E. Cisco TelePresence Server must be in Full HD mode.

Answer: E QUESTION 130 A user is dialing an external PSTN number with a prefix of 01 from a Cisco TelePresence SX10 Quick Set in a Cisco VCS environment. In the past, the Cisco VCS and the ISDN gateway were correctly configured with a prefix of 01, but the calls are now failing. What are three possible causes? (Choose three.)

A. The Cisco VCS Control is down.

B. The interworking setting is turned off.

C. The audio feature in the Cisco TelePresenceSX10 is turned off.

D. The SIP trunk is not configured on the gateway.

E. 01 is not a valid prefix.

F. ISDN is not enabled on the Cisco TelePresenceSX10.

G. The Cisco TelePresenceSX10 is not registered to the Cisco VCS Control.

H. The Cisco TelePresenceSX10 is not registered to the Cisco Express C.

Answer: ABG QUESTION 131 Endpoint A is registered to Cisco Unified Communications Manager as [email protected]. It is trying to call Endpoint B, which is registered to the same company's Cisco VCS Control with an H.323 ID of [email protected]. The route pattern is set to "*.*" and is pointed to a SIP trunk to the Cisco VCS Control. The search rule for (.*)[email protected] is set to search the local zone. The call does not work. What is a possible reason?

A. There is no search pattern to route the call to System B.

B. There is no valid route pattern to route from System A to System B.

C. System B is registered as H.323 and needs to use an E.164 alias number only.

D. The Cisco VCS Control should be neighbor to the Cisco Unified Communications Manager.

E. You need an MGCP gateway to route from the Cisco Unified Communications Manager to the Cisco VCS Control.

F. The Cisco VCS Control is missing the Cisco Unified Communications Manager interop option.

G. The Cisco VCS Control is missing the interworking option.

Answer: G











QUESTION 132 Which set is likely to resolve an issue with one-way audio on an H.323 gateway?

A.

B.

C.

D.

Answer: B QUESTION 133 ...... QUESTION 222 Cisco Telepresence Systems that are calling from a CUCM cluster to an H.323 registered device on a Cisco VCS Control do not work. However, calls from the H.323 VCS registered devices to the same CUCM registered systems do work. What are two possible reasons?

A. The call from CUCM to VCS Control does not match any search rule

B. Calls from CUCM add ":5060" or ":5061" after the SIP address, unlike the VCS Control

C. Both systems do not support TLS encryption

D. The SIP trunk has not enabled bidirectional mode

E. Cisco VCS Control is registered in the wrong partition

Answer: A











QUESTION 223 Which CUCM database replication issue would cause CUCM nodes to generate the error "Reverse DNS lookup failed"?

A. DNS server is down

B. DNS server reported that no IP address was returned for a requested A record lookup

C. DNS server reported that no HOSTNAME was returned for a requested A record lookup

D. DNS server reported that no IP address existed for a requested SRV record lookup

E. DNS server reported that no HOSTNAME was returned for a requested PTR record lookup

Answer: C QUESTION 224 After you upgrade a CUCM cluster, users are unable to log in to their phones. Which three actions must you take to correct the problem? (Choose three.)

A. Restart TOMCAT service on all servers

B. Regenerate the Tomcat.pem certificate on the PUB only

C. Reconfigure the Extension Mobility feature on the PUB and rebuild the PUB

D. Regenerate the Tomcat.pem certificate on the PUB & SUB

E. Reboot all servers in the cluster

F. Restart the TVS and TFTP services on all servers

Answer: ADF QUESTION 225 Users in your enterprise can establish PSTN calls, but users notice that when they attempt to perform a transfer the call FAILS. Which two actions must you take to troubleshoot the problem? (Choose two.)

A. Verify that media resources are assigned to the transcoder

B. Verify that MTP resources are registered with CUCM

C. Restart CUCM services

D. Use RTMT Performance monitoring to verify that an MTP device is available to support supplementary services

E. Restart Cisco Serviceabilty tool

Answer: BD QUESTION 226 You have received an SNMP notification that the phones in your enterprise are failing to receive TFTP updates. Which action must you take to troubleshoot the problem?

A. Verify that Unity Connection is replicating with a status of 5

B. Verify that port monitoring is enabled

C. Reboot the TFTP server

D. Verify DB replication

E. Debug the voice gateway to locate SIP traces

Answer: C QUESTION 227











After you deploy a cluster with LDAP authentication, you receive multiple reports that users are unable to log in to their phones with EXT MOB. Which two steps must you take to troubleshoot the problem? (Choose two.)

A. Restart the DirSync service in the CUCM PUB

B. Check whether the LDAP configuration requires SSL

C. Check whether the LDAP server is acting as a global catalog server

D. Check whether CUCM is running

E. Download and install the Sun LDAP connector

Answer: BD QUESTION 228 IP phone users on your network report hearing echoes of their own voices during calls. Which three actions correct the problem? (Choose three.)

A. Adjust padding & receive levels

B. Confirm that the users turn off their headsets when their phones are in speaker mode

C. Verify that the most recent software versions are in use and the latest patches are applied

D. Install a new motherboard in Cisco IOS Router

E. Bind media to the switch port instead of the incoming dial peer

F. Remove the bearer capability for voice traffic

Answer: BC QUESTION 229 An organization is setting up integration of its CUCM cluster to a newly deployed VCS cluster. The requirement is to allow the CUCM registered endpoints to be able to call VCS registered video endpoints and send a call from IP phone to VCS whenever an IP phone dials any number with the prefix 555 followed by an extension. Which CUCM construct must be configured to fulfill this req?

A. SIP Route Pattern

B. Local Route Group

C. Translation Pattern

D. SIP Dial Rules

E. Route Pattern

Answer: A QUESTION 230 After migrating a cisco IP Phone to a new cluster the phone continue to register with its old CUCM cluster. IP Phone status ERROR: TRUST LIST UPDATE FAILED. Which two actions must you take to troubleshoot the problem? (Choose two.)

A. CallManager services are not running on the destination cluster

B. The new TFTP server is not in the ITL file

C. The phone is not provisioned correctly on the destination cluster

D. The phone cannot reach its new TFTP server

Answer: BD QUESTION 231











An engineer has a SIP TRUNK configured between CUCM and VCS cluster. When a call is made from a Telep EX60 that is registered to the VCS to an IP PHONE 9971 that is registered on the CUCM, it rings. But upon picking up the call, a busy tone is heard. What should be checked to resolve this issue?

A. CUCM zone on the VCS

B. SIP trunk registration

C. Authentication on the SIP trunk

D. SIP trunk and phone region settings

Answer: D QUESTION 232 After you install Cisco Jabber client, it fails to register with the CUCM server. Which two actions must you take to troubleshoot the problem? (Choose two.)

A. Verify that the name of the configuration file is correct

B. Verify Layer 3 connectivity on the gateway

C. Verify that the corporate firewall allows connections TO and FROM Jabber client

D. Verify that the LMHOST files is installed on the PC

E. Reboot CUBE gateway

Answer: BC QUESTION 233 …… QUESTION 261 Two Cisco Unified Communications Manager clusters have recently been installed. One is in Tokyo and the other in Chicago connected by a WAN link. You have started the configuration of a SIP trunk and you are integrating the dial plans. All phones in Tokyo can call all phones in Chicago, but no phones in Chicago can call Tokyo phones. Which two statements are possible causes? (Choose two.)

A. The CSS of the Chicago phones does not include the partition of the route pattern to point to Tokyo.

B. The SIP trunk in Chicago is in a CSS that is not in the partition of the Chicago phones.

C. The Tokyo SIP trunk inbound CSS does not contain the partition of the Tokyo phones.

D. Tokyo phones are in a CSS that is not in the partition of the route pattern to call from Tokyo to Chicago.

E. The SIP trunk is configured from Tokyo to Chicago, but not from Chicago to Tokyo.

Answer: AC QUESTION 262 Which Cisco IOS command is used to display information for active connections that are controlled by the Media Gateway Control Protocol?

A. show mgcp connection

B. show mgcp statistics

C. show mgcp endpoint

D. show mgcp nas

Answer: A











QUESTION 263 Users on your network report fast busy signals when they attempt to place calls. While troubleshooting, you verify that the codecs are configured correctly and determine that the network carries up to 200 concurrent calls at different times of the day. Which two actions correct the problem? (Choose two.)

A. Add more Cisco Unified Communications Managers to the cluster.

B. Add more DSPs to the NM-HD.

C. Increase the number of sessions to the maximum allowed by system resources.

D. Implement an SRST-CMF gateway to improve resource allocation.

E. Add a Cisco Catalyst switch to the environment to increase port density.

F. Bind the network PRIs to add additional bandwidth.

Answer: CF QUESTION 264 Users are reporting intermittent poor audio quality on VoIP calls. Which configuration area requires troubleshooting?

A. network QoS

B. media resource

C. call routing

D. phone setup

Answer: A QUESTION 265 While you deploy SAF CCD in a remote location, you are unable to enable the SAF CCD service on an Cisco IOS-based device. Which action can you take to troubleshoot the problem?

A. Verify that Cisco Unity Express is operational.

B. Verify that IOS Release 15.0(1)M is installed.

C. Verify that DSP Farm resources are configured on the device.

D. Verify that the device has sufficient RAM to run SAF CCD.

E. Verify the integrity of the flash installation.

Answer: A QUESTION 266 An engineer encounters an issue where a customer wants to enable multiple Cisco Telepresence conference bridges, but can enable only one. Which option is the cause of this issue?

A. No valid release key is installed on the TS Conductor.

B. TS Conductor can support only one conference bridge.

C. Conference bridge in Cisco Unified Communications Manager under Diagnostics > Conference Bridge is not enabled.

D. All conference bridges are not added in media resources under MRG in Cisco Unified Communications Manager.

Answer: D QUESTION 267











When viewing the configuration of Intercluster Lookup Service, this command is used to look up the URl of a remote cluster user: Admin:utils ils lookup [email protected]

Routing string is cucm1.cisco.com

Which configuration is required on Cisco Unified Communications Manager, in order to allow routing calls to the URl of this remote cluster user?

A. SIP route pattern for domain*.acme.com

B. SIP trunk with destination cucm1.cisco.com

C. End user with directory URl [email protected]

D. SIP route pattern for domain*.cisco.com

Answer: A QUESTION 268 Which two Cisco Unified Communications Manager operations will test reverse DNS lookup? (Choose two.)

A. Installation

B. Reboot

C. Upgrade

D. Switch version

E. Changing IP address or hostname

Answer: AE QUESTION 269 The link from your local Cisco Unity Connection site to another site has gone down. While troubleshooting, you discover that the local gateway is unable to reach a DNS server. Which action can you take to reestablish the link?

A. Restart the Connection Manager series on the local gateway.

B. Create an intersite link manually using the IP address of the remote gateway.

C. Synchronize the two Cisco Unity Connection sites.

D. Create an intersite link manually using the FQDN of the remote gateway.

E. Configure the directory synchronization task schedule on the remote gateway.

Answer: A QUESTION 270 When user attempted to call a colleague at the same site, the caller received a recording that the call could not be completed as dialed. Which two actions can you take to troubleshoot the problem? (Choose two.)

A. Reboot the IP phone that the user attempted to call.

B. Verity that the partition and calling search space are correct.

C. Reboot the user's IP phone.

D. Reboot the Cisco Unified communications Manager Cluster.

E. Ping the remote gateway to verify connectivity.

F. Use RTMT to trace the call from DN to DN.

Answer: BE











QUESTION 271 An engineer notices that some SCCP phones are not displaying the correct time, but the phones are registered and working property. Which three options should be performed in Cisco Unified Communications Manager to fix the phone time issue? (Choose three.)

A. Verify that the device pool has the coned Date/Time Group configured.

B. Ensure that the phone on time field on the phone configuration page is chosen.

C. Check the CUCM OS Admin page to ensure that NTP servers are accessible.

D. Verify that the Date/Time Group has the correct phone NTP reference configured.

E. Check the phone NTP Reference configuration for configured server.

F. Verify that the Date/Time group has the correct time zone configured.

Answer: ADF QUESTION 272 ......

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