CIS 524 WEEK 4 CASE STUDY 2

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CIS 524 Week 4 Case Study 2

Case Study 2: Design Process

Due Week 4 and worth 90 points

You have recently started your own software design company. You discover that your local

DMV is looking to build a system that will allow receptionists to check customers in quickly.

They would like for the system to allow customers to self-check-in during busy times, but

have receptionists check customers in the rest of the time. Your company puts a bid in for

the project and wins.

Read the article located at http://www.bcs.org/upload/pdf/ewic_hc07_lppaper18.pdf.

Write a four to five (4-5) page paper in which you:

1. Suggest the prototyping technique you would use for this system and support your

rationale.

2. Create a management plan containing eight to ten (8-10) stages for proper design of such a

system.

3. Explain each stage of the management plan and justify your rationale.

4. Estimate the length of time it will take to complete each stage of the management plan.

5. Compare and contrast the self-check-in interface with the interface a receptionist would

use.

6. Use Microsoft Visio or an open source alternative, Dia, to create a total of two (2) graphical

representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the

receptionist. Note: The graphically depicted solution is not included in the required page

length.

7. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar

Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on

all sides; citations and references must follow APA or school-specific format. Check with

your professor for any additional instructions.

Include a cover page containing the title of the assignment, the student’s name, the

professor’s name, the course title, and the date. The cover page and the reference page are

not included in the required assignment page length.

Include charts or diagrams created in Excel, Visio, MS Project, or one of their equivalents

such as Open Project, Dia, and OpenOffice. The completed diagrams/charts must be

imported into the Word document before the paper is submitted. The specific course learning

outcomes associated with this assignment are:

Analyze and evaluate interface design models.

Develop an interface design plan that addresses and solves a proposed business problem.

Use technology and information resources to research issues in human-computer

interaction.

Write clearly and concisely about HCI topics using proper writing mechanics and technical

style conventions.