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PRESENTATION BY:

Name: Jackson K. Makewa

Designation: Assistant Director, ICT, OPM

Event: CIO/eGov ConferenceDate: 29th - 30th November, 2011

BPR STRATEGY IN THE PUBLIC SERVICE

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Presentation outline

1. Define BPR

2. Benefits of BPR

3. Steps in BPR

4. Requirements for Implementing BPR

5. Why BPR in the Public Service

6. Envisioned benefits of BPR

7. Levels of implementing BPR in the PublicService

8. BPR Strategy in the Public Service

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1. WHAT IS BUSINESS PROCESS RE-

ENGINEERING

BPR is the fundamental consideration

and radical re-design of organizationalprocesses in order to achieve dramaticimprovements (45%) of currentperformance in cost, speed and quality

of service.

Michael Hammer,

Re-engineering the Corporation, 19933

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2. Benefits of BPR

Reduced cost of doing business

Improve efficiency and effectiveness

Improve customer service: Quality

Speed

Convenience Global competition

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3. Steps in BPR

1. Develop Project Vision

2. Set goals and targets

3. Map processes (AS IS)

4. Analyze processes

5. Re-design processes (TO BE)

6. Select tools for BPR (Technology is a key tool

but not the only one)7. Re-engineer prioritized processes

8. Implement new processes

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4. Requirements for implementing BPR

Top level executive directive

High level leadership coordination

Management commitment Enabling legislation

Effective communication

Appropriate Change Management programs Information Technology

Resources

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5. Why BPR in the Public Service

i. To achieve Vision 2030; globally competitive,prosperous nation with a high quality of life

ii. The New Constitution - empowered Kenyans withthe right to quality services

iii. Need for transparency, integrity and accountability

iv. Kenya is an expensive business destination

v. Lengthy procedures and processes in servicedelivery

vi. Current reform initiatives lead to incremental

improvements, not dramatic

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6. Envisioned benefits of BPR Enhanced economic growth To compete globally as a trading partner.

To keep in step with developments in global InformationTechnology

To meet the demand by citizens (New Constitution) for:

better services quality

faster services - timely

Enhance transparency, integrity Reduced cost of service to citizens/customers

Reduced cost of public expenditure

To realize Kenya Vision 2030

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7. Levels of implementing BPR in the

Public ServiceLevel Processes

1. National Level Taxation- Income, Customs, VAT

Registration Services

Procurement of goods and services

2. Sector Level Related services in; Education, Health,Agricultural, Tourism, manufacturing,Trade, Transport sectors

3. Within-Ministry level

Payments inward, internal and outwardService delivery

4. County Level Centralization of common services to avoidduplication

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GBPR INSTITUTIONAL FRAMEWORK

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8. GBPR IMPLEMENTATION STRATEGY

Strategy Time Remarks

Appointment of a GBPR Inter-ministerial Technical team

October, 2010 Done

Constituted of the GBPR NationalSteering Committee (NSC) Headed by HOPS/SecretaryCabinet

October, 2010 Done

Developed the GBPR Manual

10th 19th January2011

Done

Developed the GBPRInstitutional Framework

Done

DoneDeveloped the GBPR Hand-book

Developed a GBPR

Trainees Manual

Done

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GBPR Implementation Strategy contd

Strategy Time Remarks

Trained the GBPR Inter-ministerial Technical Team(including benchmarking)

November2010

Done

Established the GBPR Secretariat June 2011 Done

Trained 100 senior Public Servants on BPR to serve asBPR champion in the Government MDAs

September

2011

Done

Senitization of Permanent Secretaries and CEOs January2012

Not done

Release of HOPS Circular on GBPR Implementations January 2012 Not done

Implementation of BPR in the Public Service at the

four implementation levels (National, County,Ministerial and Agency levels) - Priorities

January 2012 Not done

Training of Public Servants on BPR February2012

Not done

Development of an IT M&E System March 2012 Not done

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Way forward in the GBPR Strategy

Development of Cabinet Memo on BPR in the Public Service Sensitization of Permanent Secretaries and CEOs

Resource mobilization

HOPS circular to the Public Service on implementation of BPR

Training of public officers on BPR and change managementprograms

Selection of areas for GBPR implementation at National Level,Ministerial level, Sectoral level and County Level

Implementation of BPR in the prioritized areas likegovernment registration, procurement and payment processes

Monitoring and Evaluation