HECTOR RAMOS, MBA, M.S.I.T.

Temecula, CA, 92592 Tel: 951.837.4673 Cell: 858.705.4749 hramos001@gmail.com

CHIEF INFORMATION OFFICER (CIO)| IT MANAGEMENT EXECUTIVE

Influential award winning IT Management Executive with robust 22-year history of leveraging technology to drive organizational excellence in fortune 500 companies through the seamless provision of large-scale systems development and operational growth administration. Excellent track record commanding the on time, on value, and on budget delivery of complex multi-million dollar projects. Dynamic communicator with outstanding liaison and negotiation skills; effective in achieving synergistic strategic alliances and deeper levels of stakeholder engagement that derive competitive advantage, cost savings, and optimal performance.

AREAS OF EXPERTISE

Technology & Business Strategy

Vendor Management

IT Governance

Process Improvement

Global IT Delivery & Project Management

Technology Architecture & Integration

Business Intelligence

Financial Management & Cost Control

Consultative Sales

EPIC, Next Gen, Cerner EHR

Product Management

HiPPA & SOX Compliance

PROFESSIONAL EXPERIENCE

NORTH COUNTY HEALTH SERVICES, San Marcos CA, August 2014-Janauary 2015 Chief Information Officer – Consultant Chief Information Officer – Full time January 2015 Direct and manage computing and information technology strategic plans, policies, programs and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives. PRIMARY RESPONSIBILITIES • Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives. • Direct the information and data integrity of the company and its business units. • Develop strategic plans and implement the objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth and objectives. • Develop and establish operating policies and approaches for computing and information technology. • Evaluate overall operations of computing and information technology functions and recommend enhancements. • Advise senior management on strategic systems conversions and integrations in support of business goals and objectives. • Prepare enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information. • Interact with company managers on internal and external operations that are impacted by the capture, storage, processing and dissemination of information. • Security/HIPPA/HITECH compliance. • Review and approve major contracts for computing and information technology services and equipment. • Ensure the security of the information systems, communication lines, and equipment. • Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages. • Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans. • Identify emerging information technologies to be assimilated, integrated, and introduced within the company. • Assess new computing technologies to determine potential value for the company. • Oversee ongoing improvements and the feasibility of system enhancements. • Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts. • Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.

HECTOR RAMOS RESUME PAGE TWO

QUESTCOR PHARMACEUTICAL INC.,/CABLEVISION Anaheim, CA, 2013-2014 Consultant (Chief Information Officer/Chief Information Security Officer) Design, develop and manage a 25 person IT team and systems services for a newly formed organization.

APRIA HEALTHCARE, Lake Forest, CA, 2011-2013 Vice President Technology Systems And Services Led technology infrastructure systems/services, application lifecycle management, and strategic global off/onshore teams.

Orchestrated all service desk, information security, system administration, ITIL quality assurance, and data center operations.

Key Accomplishments:

Engineered harmonization of multiple operating companies with diverse infrastructures by being selected for and performing as Strategic Vendor Management and Contract Negotiator.

Partnered with the CEO in restructuring entire organization, including transforming 11 divisions into three streamlined IT units and aligning business objectives with technical solutions.

Slashed budget expenses by 67% by replacing delivery approach with industry processes, structuring systems to improve support performance, and eliminating redundancy.

SONY ELECTRONICS/FINANCIAL SERVICES, San Diego, CA, 2008-2011

Vice President of Information Technology Spearheaded all IT platforms in management, configuration, installation, change control, version control, hardware and

software utilization, monitoring, and reporting for consumer electronics, healthcare and enterprise markets. Key Accomplishments:

Reduced TCO of customer service applications by 21% through effective technology and business services portfolio administration, inclusive of ETL architecture, data management, information delivery, QA, and program/project management.

Directed strategic planning and project execution for organization’s customer front-end business units. Strategies subsequently emulated by European partners and other global operating companies.

Secured competitive advantage by integrating sales, service and ARPC, CRM, finance, and order management onto a single scalable platform with the implementation of an over $22MM SAP All-in-One installation for post sales support and promo services business within an accelerated eight-month period.

Improved efficiencies by 35% through the unilateral management of seven global data centers

HITACHI DATA SYSTEMS, San Jose, CA, 2007-2008 Vice President Global IT Services Orchestrated IT services restructuring and increased competitive performance by developing a Global IT service solutions

group (PSS) to drive wrap-around offerings in ITSM environments.

Headed centralized business unit operations and technical leadership for global client portfolio.

Managed international staff of over 520 employees across five regions and three global data centers.

Key Accomplishments:

Improved efficiency by 32% by defining a global technology solutions strategy and roadmap to improve financial results.

Increased customer base by 9% by identifying platform infrastructure upgrades and facilitating HDS solution implementation.

Drove customer satisfaction to 91% by leading all global customer storage and virtualization solutions implementations.

JOHNSON & JOHNSON (ADVANCED STERILIZATION PRODUCTS), Irvine, CA, 2004-2007

Executive Director and VP Of Services Controlled IT business operations and managed $500MM ASP products division P&L.

Directed management team overseeing worldwide customer care, technical support, billing/collections, professional services, IT infrastructure, and business operations groups. Key Accomplishments:

Achieved top fiscal performance among all corporate divisions through aggressive IT restructuring.

Eliminated $1.3MM monthly cash burn and grew annual services revenue (CS-PSS-TS) from $138MM to $198MM.

Attained competitive advantage by developing consolidated applications strategy for FDA QA tracking, clinical and technical support, billing/collections integration and product recall quality systems.

REYNOLDS & REYNOLDS, Dayton, OH, 2002-2004

HECTOR RAMOS RESUME PAGE THREE

VICE PRESIDENT OF TECHNOLOGY SERVICES Assumed chief leadership of global service/support and professional services organization comprised of over 1,700 team

members performing IT support, QA engineering, operations, help desk assistance, PMO, and professional services.

Developed global customer access processes for all product lines, and business models for enterprise/non-enterprise accounts.

Key Accomplishments:

Reduced operating expenses by 25% and resolution times for customer-reported service issues/requests by 45%.

Helped secure organization’s global presence by leading acquisition negotiations with a European software partner.

Previous positions include Vice President of Service IT Operations for Siemens Medical Systems and National Service Director for Fischer Imaging.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Computer Science (MCS), Information Technology, Ashley University Masters Certificate, Executive International Leadership, Notre Dame

Masters Certificate, Information Security, Villanova University Master of Business Administration, Finance Business, University of Atlanta (Barrington)

Bachelor of Science, Business, American State University Associate of Science, Computer Technology, NY Institute of Applied Science and Arts

TECHNICAL EXPERTISE

CRM Solutions; Web Solutions, Application Architecture; SAP R/3 (SD, FI, CRM, BW); Oracle; Business Objects, Data Warehousing/BI (ETL, Metadata, BI tools); Hyperion ESSBASE; MS Office, SharePoint, Project, SQL Server.

E-Commerce Web Applications, ERP & CRM Implementations, Waterfall, Agile, Six Sigma, CMM

AWARDS

STAR Award Lifetime Winner for World Class Customer/Global Services, TSIA