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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 1
CIO Canada Summit 2013 Leading with IT
Lance Perry, VP, IT Cisco
February 2013
SPEED of
INNOVATION
1/3 of World’s Population
Will Drive More Than
60% of World
GDP Growth
1 Out of
Every 3 College Students and Young
Employees Believes the Internet Is
as Important as Air, Water,
Food, and Shelter
Source: June 2011, “Competitive Strategy In The Age Of The Customer” Forrester report
SOURCES OF DOMINANCE
SUCCESSFUL COMPANIES
1900–1960 2010–Future 1990–2010 1960–1990
Age of Manufacturing
Mass manufacturing
makes industrial
powerhouses successful
Age of Distribution
Global connections and
transportation systems
make distribution essential
Age of Information
Connected PCs and supply
chains mean those who
control info flow dominate
Age of Customer
Empowered buyers
demand new
level of customer
obsession
Ford, RCA, GE,
Boeing, P&G, Sony
Facebook, IBM,
Best Buy, Apple
Walmart, Toyota,
UPS, CSX
Amazon, Google,
Intuit, MBNA
Data Center
Consolidation
Cloud
Unified Computing
BYOD
Segmented Solutions
andSupport
AnyConnect
Business
and Technology
Architectures
Collaboration
and Video Virtualization
Architectural Transformation
Technology
Process
Culture
Unified Communications
TelePresence
Web 3.0
Instant Messaging
Mobility
Captain “Sully” Sullenberger
Leadership in the Core… Routing/Switching/Services (including Security and Mobility)
Collaboration
Data Center/Virtualization/Cloud
Architectures for Business Transformation
Video
Architectures for Business Transformation
Lead Every Move We Make with Networked IT
Unify the Business and Technology Architectures with Services-Oriented Everything
Measure Success
Technology Process Culture
Technical Roadmaps
Implement Architectures That
Leverage Multisourced Services
Create Globally Pervasive
Excellence in Operations and
Decision Making
Deliver a Compelling Experience to
Our Customers, Partners, and
Workforce
Growth Speed Productivity Experience
Accelerators
Talent Strategy
Service Owner Accountability
V
S
E
M
Stakeholder Advocacy
Software
as a Service
Platform
as a Service
Infrastructure
as a Service
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 9
Software
as a Service
Platform
as a Service
Infrastructure
as a Service Virtual
Machine Network DMZ
Multi-tenancy Multi-DC Hybrid
OS Config
Policy-Based
Security
Transparent mobility
Location Agnostic
Elastic scaling Storage
UC/Video Quad
WebEx Social
Jabber
Productivity Tools
Virtualized Office
Suite
RSS
Workforce
Tools
Internal External
Sales Force
WebEx
Google Apps E2OPEN
Box
IaaS
SaaS
Service
* Services in Production
FUTURE
STATE
PaaS
Web Services
Database
Additional
Security
Web Server JVM
Big Data
Scale Out Analytics
Business
Intelligence (OBIEE)
DB Security WSG
Web Content Hosting
MARKET UTILITY AUTOMATION
Unified Fabric Unified
Computing Inter-Cloud
Data Center Networking
Enterprise-Class Clouds
PRACTITIONER VIEW
CONSUMER VIEW
Location Freedom
Hardware Freedom
Provisioning Freedom
Business Process Freedom
Infrastructure as a Service
VIRTUALIZATION CONSOLIDATION
SECURED COLLABORATIVE
SERVICES
Services Management Framework
Large-Scale Services and Governed
Capabilities
User-Provisioned Environment
Planned Architecture
Hybrid “Cloud” Services
PRACTITIONER VIEW
CONSUMER VIEW
IT Predictability Reusable
Services
Integrated Business
Architecture Business Value
Applications as a Service
MULTISOURCED SERVICES
COMPLEX SERVICES
BASIC SERVICES FOUNDATION
NETWORK DATA
Operational and Analytical Intelligence
Collaborative Analytics
Real-Time Contextual Data
Enterprise Data SSOT, Master Data Management
and Governance
Contextual Data Analytics
PRACTITIONER VIEW
CONSUMER VIEW
Data Accuracy Data Availability Actionable Insight Personalized Information Experience
and Business Value
Data as a Service
BIG DATA KNOWLEDGE
MANAGEMENT DATA SERVICES FOUNDATION
LIFESTYLE
Mobile Connectivity Pervasive Campus Wireless
2G Network
Native Experience Security and Encryption
3G Network (Data)
Laptops Basic Connectivity
Cloud Services VXI, VDI, VXC
Enterprise App Store AnyConnect 4G Networks
Basic Mobile Voice Basic Collaboration Global BYOD Policy
Convergence of Social-Mobile-Visual-Virtual
Cloud 4G Networks (Global)
Devices Integrated
with Data and Apps
CONSUMER VIEW
Mobility as an Experience
PRACTITIONER VIEW
Work Your Way.
Anywhere
NEXT-GENERATION MOBILE EXPERIENCE
SECURED MULTIPLE DEVICES
SMARTPHONES VOICE / LAPTOP
PERVASIVE COLLABORATION
Cisco Unity MS Exchange Network Video
Scalability Learnings and Behaviors
with Social Platforms
Intranet Call Manager
Converged Platform Converged Security
Enterprise Architecure
Inter-Cloud User-Provisioned
Environment Contextual Data
CONSUMER VIEW
PRACTITIONER VIEW
Basic Voice and
Integrated
Communication
Best-of-Breed
Social Applications
Integrated
Collaboration
Integrated
User Experience
Communications and Collaboration as an Experience
ENTERPRISE COLLABORATION
DEPARTMENTAL COLLABORATION
UNIFIED COMMUNICATIONS
IP TELEPHONY
Data Center
Consolidation
Cloud
Unified Computing
BYOD
Segmented Solutions/
Support
AnyConnect
Business
and Technology
Architectures
Collaboration
and Video Virtualization
Architectural Transformation
Technology
Process
Culture
Unified Communications
TelePresence
Web 3.0
Instant Messaging
Inter-Cloud Social-Mobile-Visual-Virtual
Cloud
Inter-Cloud User-Provisioned
Environment Contextual Data
User-Provisioned Environment
Real-Time Contextual Data
Mobility
SECURE
MANAGED
NETWORK
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 16
Q4 CY10 Q4 CY12 Q2 CY13 Circa 2009 (Legacy)
$75,826
$41,438
$31,598
$24,894
$0
$25,000
$50,000
$75,000
0
15
30
45
60
Circa 2009 (Legacy) Q4 CY11 Q4 CY12 Q2 CY13
TCO ($ Per Qtr) E2E Provisioning Time (Days) Virtualization Rate (%)Virt.
Rate (%)
25%
50%
75%
100%
0%
E2E Prov.
(Days)
E2E= 45 days
5%
70% 85%
95%
Virtualization
E2E= 17 days
E2E= 5 days
CITEIS / Compute=
15 mins Fully Self- Provisioned
• Process transformation • Infrastructure and
platform optimization Fo
cu
s
Source: Cisco IT GIS–September 2012
• Workflow automation • PaaS enablement • Storage optimization F
oc
us
• UCS adoption • All virtualization on UCS
Fo
cu
s
Legacy Bare Metal-Based Data Center
Management
4-Digit
PIN 10-Minute
Timeout Network
Edge
Remote and
Local Wipe Core
Network
Encryption
Internet
Only
Network
(ION)
Core
Network
(Corporate)
Registration
Profiling Posture
Enforcement
Guest
Network
Cloud
Services
Architectural Reviews
Strategic Investment Planning
Services Review
Organizational Health
Infrastructure as a Service
.
Strategic Investment Planning
Services Review
Organizational Health
IT as a
Service
Architectural Reviews Began with well-vetted
strategy and clear
architectural goals
Analyzed dependencies
Used general roadmap to
project costs, savings,
and other benefits: risk
and flexibility
Adapted plan to leverage
opportunities
Architectural Reviews
Infrastructure as a Service
.
Strategic Investment Planning
Services Review
Organizational Health
IT as a
Service
Architectural Reviews
Strategic Investment Planning
Followed architectural
planning
Coordinated with business
planning process
Committed specific results
and defined risks and
mitigation
Services Review
Infrastructure as a Service
.
Strategic Investment Planning
Organizational Health
IT as a
Service
Architectural Reviews
Services Review
Tracked program
commitments and impact
on services
Benchmarked results
Tracked TCO, unit cost,
resiliency, and time to
provision
Infrastructure as a Service
.
Strategic Investment Planning
Services Review
Organizational Health
IT as a
Service
Architectural Reviews
Organizational Health
Held senior staff talent
review to choose
leaders
IT as a
Service
Business Value
Reduced DC space
requirements 60-80%
Reduced P1 instances by
75%, reducing service
outage time by 90%
Improved application
performance 18-85%
Reduced time to provision
from 8 weeks to 15 min
Provided true resiliency
for all services
Demonstrated Cisco’s
cloud innovation,
delivering IaaS
Infrastructure as a Service
Strategic Investment Planning
Services Review
Organizational Health
Architectural Reviews
IT as a
Service
IT as a
Service
Architectural Review BOST—Business
Architecture
Dependencies
Adoption
Strategic Investment Planning
Portfolio
Planning Process
Organizational Health
Talent Sharing
Services Review
Shared Services
Quarterly
Business Review
IT as a
Service
INNOVATION
EXPERIENCE
GROWTH
• Increasing efficiency in business
processes and productivity in daily tasks
CISCO ON CISCO CASE STUDIES COLLABORATION
Product Development Using Cisco WebEx Social
CHALLENGES SOLUTION RESULTS
• Cisco WebEx Social • Speed: $89M increase in 5 year NPV
• Scale: $2.9M in employee productivity
• Flexibility: 6 month release cycle
• Replication: $97M engineering employee
productivity potential
• Cost avoidance: saving $25M with
community application
WebEx Social
• Face-to-face global
communications
CISCO ON CISCO CASE STUDIES VIDEO
Cisco TelePresence Business Benefits
CHALLENGES SOLUTION RESULTS
• Comprehensive video
infrastructure by both Cisco and
Tandberg
• Increased TelePresence usage,
integration – 1.4M meetings,
1500+ rooms, 287 cities, 78
countries
• Reduced travel – +300K people,
$1.2B saved in travel cost,
$450M in productivity cost
• 648 metric tons emissions
saved
• 69% average utilization
www.facebook.com/CiscoIT twitter.com/CiscoIT
blogs.cisco.com/CiscoIT
www.cisco.com/go/CiscoIT
WebEx Social for Internal
www.youtube.com/user/Cisco socialmedia.Cisco.com
Social@Cisco
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 31
Thank you.
TOMORROW Starts Here
