CIMplicity™ Desktop

CIMplicity™ Desktop offers:

• A streamlined interface that takes up minimal screen space, letting agents focus on other applications• Integration to CRM and other systems, including

Salesforce, Siebel, Clarify and Microsoft Dynamics CRM• Extensive configuration options that reduce or

eliminate custom coding needs• Immediate deployment of changes with no “software rollout”• Easy custom integration via a published platform

API, which provides stability and support of custom code in future releases

User-Friendly Design

The CIMplicity™ Desktop user interface consists of a series of intuitive tabs that take up minimal screen space:

Figure 1 shows a logged-in agent with no active inter-action or outbound campaign record. If the agent is not part of an outbound campaign, the Next Record button will not be activated.

Figure 2 shows an active agent call. Unique tabs for each interaction simplify navigation and increase effec-tiveness. The display shows available actions based on configured functionality and the state of the call (re-ducing errors, confusion and training). It can be hidden at any time by the agent. Interaction tab data can be config- ured uniquely for different agent groups.

Web Softphone For Genesys

CIMplicity™ Desktop is a Web-based, multi-channel application used by organizations that want to engage their customers and provide a consistently high customer experience, while maintaining the flexibility to adapt to your organization’s ever changing needs.

Figure 1. CIMplicity™ Desktop place tab

Figure 2. CIMplicity™ Desktop screen pop withattached data display

• Ensures timely access to customer data to improve customer experience and agent effectiveness

• Reduces or eliminates traditional desktop customizationthroughconfigurationoptions

• Adapts to current and changing business needs, using a fully open platform API design

• Provides a rapid integration approach for in- house and 3rd party CRM and other IT systems

• Scalable to support the largest contact centers, using a distributed web server architecture

BENEFITS:

ariasolutions.com@ariasolutions

Head OfficeSuite 250, 525-28 St. SE,

Calgary, AB, T2A 6W9Ph: +1 403 235 0227

Toll Free: +1 866 550 2742

US Corporate OfficeSuite 250, Building M,

825 Market St., Allen, TX, 75013

Toll Free: +1 866 550 2742

Who Are We?

Aria Solutions has been a leading provider of contact center and customer engagement solutions for 17+ years,delivering innovative, multi-channel, cloud, on-premises and hybrid-based solutions. We specialize in working with

Genesys, Salesforce, LiveOps and Twilio platforms, building products and delivering services to offer complete solutions.Our thorough methodology and expertise are key in helping customers promote customer engagements, create

exceptional customer experiences, and deliver positive business results.

Modernize your operation. Become an engagement center. Improve your customer’s experience.

Configuration, Not CustomizationCIMplicity™ Desktop provides extensive capabilities and configuration options to align the

softphone to the agent workflows: