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CIHI’s Performance Measurement Framework Journey: the challenges and rewards

Presenters: Sandra Mitchell, Manger, Governance and Strategy, CIHI Karen Weir, Program Lead, Governance and Strategy, CIHI

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CIHI’s PMF Journey

• PMF Overview

• PMF Indicator Development

• Reporting

• Challenges and Rewards

• Next steps in the Journey

Achieve Results: Learning Objective: Learn how an effective performance measurement framework can facilitate accountability and lead to change.

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CIHI

• Created in 1994

• Independent, not-for-profit organization that provides essential information on Canada's health systems

• Led by a 16-person Board of Directors, with representation from across the country

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CIHI’s PMF Journey

Strategic Plan Performance

Measurement Framework

Logic Model Indicators Targets Reporting

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  PMF Overview

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CIHI’s Strategic Plan 2016 to 2021

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Purpose of the Performance Measurement Framework

• Guide the measurement of CIHI’s progress in achieving its 2016-2021 Strategic Plan

• Tool provides senior leadership with concrete data and information to:

‒ make sound decisions

‒ continuously improve performance

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Key Features

• Aligned with Strategic Plan

• Demonstrating results – impact and outcomes

• Measuring actionable elements

• Based on accurate and reliable performance data

• Consistency with Treasury Board / Health Canada requirements

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Process to develop PMF and Logic Model • Steering Committee (January – March 2016)

‒ Executive Team, Directors, Governance and Strategy

• PMF was developed through a series of 8 working sessions

‒ CIHI profile

‒ Logic model

‒ Identification of the associated PMF indicators

‒ measuring achievement against the Annual Plan

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CIHI’s Logic Model

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Overview

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Activity Stream 1: Standards and Quality Data   Activity/Box 1: Develop data standards and perform

quality assurance • Obtain consensus on health information standards

• Develop standards in priority areas and support their adoption

• Increase timeliness of data receipt and exchange

  Activity/Box 2: Acquire/collect data and develop/implement data access • Acquire/collect data in priority areas

• Implement data access strategy

• Develop flexible data collection tools streamlining the data collection process

  Output/Box 7: Data and Standards • Enhanced and optimized library of data standards and enhanced data

quality tools and assessments

• Accessible data sources in priority areas, enhanced coverage of existing data holdings

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PMF Indicators

• Developed 19 PMF indicators

‒ 11 PMF indicators reported to the Board • Specific indicators developed for each output and outcome

‒ Output indicators: largely “counts” of completed products

‒ Outcome indicators: measure stakeholder use, access, and behavioural changes as a result of CIHI data and products

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A Few PMF Indicators

• Output

‒ % of analyses released that align with priority population themes

• Immediate Outcomes

‒ Increase in access to CIHI’s public data

• Long-Term Outcomes

‒ Extent to which CIHI has contributed to health system improvements

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  Developing PMF Indicators

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Process to develop PMF Indicator Measures • Working Group established November 2016

• Managers and Directors

‒ Chaired by Governance and Strategy

• For each indicator

‒ Determine scope (products and services)

‒ Define appropriate measures

‒ Identify data sources and frequency of reporting

‒ Identify targets

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Targets

• Target setting occurs during Annual planning process

• Set by Executives

• May cross divisions

• Targets shared with the Board’s Governance and Privacy Sub-Committee

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Reporting • Semi-annual data collection for select indicators

• Annual data collection for all indicators

• Data sources

‒ CIHI administrative data

‒ Analytical plan

‒ External stakeholder satisfaction survey

‒ to support 4 indicators based on stakeholder feedback

‒ Vignettes

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Long-term Outcomes • Indicators:

‒ Extent to which CIHI has contributed to pan-Canadian population health

improvements

‒ Extent to which CIHI has contributed to health system improvements

• Track long-term outcomes on how CIHI’s products and services are contributing to population health and health system improvements

• CIHI follows up with stakeholders to learn how its products and services are used to identify an opportunity for improvement

• Triggers an implementation plan to improve an outcome

• Subsequent product and service reporting demonstrates improvements

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Your Health System (YHS): Helping a Hospital focus on key quality-

of-care initiatives

• YHS: In Depth, In-Hospital Sepsis indicator 2014-2015

• Results for In-Hospital Sepsis indicator different from their expectations, from peer, regional and provincial comparators

• Urinary tract infections (UTIs) were the greatest contributors to the In-Hospital Sepsis results

• Goal: To decrease surgical catheter–associated UTIs from 2.5% to 1.7% by April 2016.

• Action: Implemented an initiative to reduce the number of catheter insertions and the number of catheter days

• Outcomes: UTI rate dropped from 2.5% to 1.5%

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  Challenges and Rewards

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Challenges of Developing the PMF and Logic Model

• Not the natural ‘day job’ of executives or managers

• Discussions with Health Canada resulted in changes along the way

• Took more time than anticipated

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Developing the Indicator Definitions and Indicator Measures

• People who developed the indicators were not at the table to develop the measures

• Managers often had more insight on what could or could not be measured

‒ In some cases this led to the rephrasing and re-scoping of the indicators

• Indicators created based on what needs to be measured

‒ i.e. not based on what data is readily available

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Collecting and Capturing Indicator Data

• Staff responsible for providing the data were not involved in the development of the indicators or the measures

‒ therefore did not understand data requirements or rationale

‒ not the natural ‘day job’ for staff,

‒ concept of Performance Measurement is not intuitive

• Request for data to numerous departments and numerous staff

• Conflicting data between departments for the same measure

• Provision of data particularly arduous as departments had not previously been asked to track data in the format required for the indicators

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Reporting on Indicator Results

• Choosing what to highlight

• Ensuring that the results have been explained appropriately

• Challenge to explain why there are inconsistencies in targets and actuals achieved

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Rewards

• Year one (2016-2017) reported:

‒ 14 out of 19 indicators

‒ 1 long term outcome

‒ 6 out of 13 indicators were meeting or exceeding targets

• Year two (2017-2018) reported:

‒ 18 out of 19 indicators

‒ 3 long term outcomes and tracking many more

‒ 9 out 13 indicators were meeting or exceeding targets

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Take Away

• Different way of thinking and new skill set for the organization

• Developed new indicator measures where there are no pre existing data collection methods in place

• Set up as a project – can’t be done in a short timeframe off the side of people’s desk

• Identification and capture of performance measurement indicator measures is an evolving process

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Next Steps in the CIHI PMF Journey

Strategic Plan Performance

Measurement Framework

Logic Model Indicators Targets Reporting

cihi.ca cihi.ca @cihi_icis xxxx@cihi.ca @personal twitter handle

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Performance Indicators - Outputs Area Indicator Frequency

Data and standards # of planned new and major standard enhancements Annual

# of planned data quality assessments completed by CIHI Annual

Increase (%) in coverage of data collection in priority areas * Annual

Analytical tools and methods

% of planned new and enhanced analytical tools completed by CIHI

Annual

% of planned health information infrastructure enhancements completed within the year

Annual

Health information infrastructure

% of planned health information infrastructure enhancements completed within the year

Annual

% of data sources included in integrated e-reporting (IeR) against the 2021 target

Annual

Analytical products % of analyses released that align with priority population themes*

Annual

Knowledge exchange / capacity development

# of capacity development events or activities Annual / semi-annual

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Performance Indicators – Immediate Outcomes Area Indicator Frequency

Increased access to quality, integrated data

Increase in access to CIHI’s public data* Semi-annual

% improvement in the quality of the data Annual

# of linked data files available through third parties*

Annual

Increased access to analytical tools and products

Level of stakeholder satisfaction with access to and usefulness of tools and products*

Periodically

Increase in total number of users of CIHI’s private online tools/products*

Semi-annual

Increased stakeholder knowledge and capability to use products and services

% of stakeholders (target group) reporting increased knowledge (awareness) of CIHI products and services in their setting*

Periodically

% of stakeholders (target group) reporting increased capability to use CIHI products and services in their setting*

Periodically

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Performance Indicators – Intermediate and Long-Term Outcomes

Area Indicator Frequency

Intermediate: Increased use of CIHI products and services to support decision making

% of stakeholders who report using evidence from a CIHI knowledge product or service to support decision-making in their setting*

Periodically

Long-term: Contribution to pan-Canadian population health and health system improvements

Extent to which CIHI has contributed to pan-Canadian population health improvements*

Annual

Extent to which CIHI has contributed to health system improvements*

Annual

*Indicates PMF indicators that are reported to the CIH Board of Directors