CIF Annual Report 2014-15 Hindi

CHILDLINE India Foundation 1

Annual Report 2014-20152

MaU 01 -

dh MmBS>bmBZ honbmBZ H|$ goOwS> OmVm h

MaU 02 -

MmBS>bmBZ Xb erKVm go~Mo H$s XX Ho$ [bE nhMVm h

MaU 03 -

~Mo H$mo nwZdm{gV {H$m OmVm h AmabJmVma CZH$s XX H$s OmVr h

MaU 04 -

~Mm m qM{VV dH$ 1098 naH$mb H$aVm h

MmBS>bmBZ godm

MmBS>bmBZ XoI^mb Ama gwajm H$s AmdH$Vm dmbo ~Mm| Ho$ [bE EH$ am>r, 24 x 7,{Z:ewH$ $moZ AmnmVH$mbrZ AmCQ>arM godm h Omo Ch| XrKH$m{bH$ nwZdmgZ go OmoS>Vr h.H$moB ^r ~Mm m qM{VV dH$ {XZ m amV Ho$ {H$gr ^r g 1098 na H$mb H$aHo$MmBS>bmBZ godm VH$ nhM gH$Vm h.

ollaborate (ghH$m`) : ~m|, am`, ZmJ[aH$ g_mO, H$mnm}aoQ> Ama g_wXm` Ho$ ~rM EH$sH$V `mgm| Ho$ _m`_ go~mb-{hVfr gm_m{OH$ `dWm ~ZmZo Ho$ {bE ghH$m` H$aZm

onnect (OwS>Zm) : A{V_ H$moZo VH$ nhMZo Ho$ {bE mmo{JH$s Ho$ _m`_ go OwS>Zm

ommunicate (gdmX) : ~mb-gwajm H$mo ha {H$gr H$m H$m ~ZmZo Ho$ {bE gdmX H$aZm

g`

EH$ Eogm ~mb-{hVfr am> Ohm g^r ~Mm| Ho$ A{YH$ma Ed gwajm gw{ZpMV hm|.

b`

MmBS>bmBZ ha O$aV_X ~Mo VH$ nhMoJr Ama Mma AmYma dm Ho$ _m`_ go CZHo$ A{YH$ma Ama gwajmgw{Z{V H$aoJr.

C

C

C

C

atalyze (CoaU) : g{H$` njg_WZ Ho$ _m`_ go Vm| H$mo Co[aV H$aZm


ollaborate (ghH$m`) : ~m|, am`, ZmJ[aH$ g_mO, H$mnm}aoQ> Ama g_wXm` Ho$ ~rM EH$sH$V `mgm| Ho$ _m`_ go~mb-{hVfr gm_m{OH$ `dWm ~ZmZo Ho$ {bE ghH$m` H$aZm

onnect (OwS>Zm) : A{V_ H$moZo VH$ nhMZo Ho$ {bE mmo{JH$s Ho$ _m`_ go OwS>Zm

ommunicate (gdmX) : ~mb-gwajm H$mo ha {H$gr H$m H$m ~ZmZo Ho$ {bE gdmX H$aZm

g`

EH$ Eogm ~mb-{hVfr am> Ohm g^r ~Mm| Ho$ A{YH$ma Ed gwajm gw{ZpMV hm|.

b`

MmBS>bmBZ ha O$aV_X ~Mo VH$ nhMoJr Ama Mma AmYma dm Ho$ _m`_ go CZHo$ A{YH$ma Ama gwajmgw{Z{V H$aoJr.

C

C

C

C

atalyze (CoaU) : g{H$` njg_WZ Ho$ _m`_ go Vm| H$mo Co[aV H$aZm


CATALYZE (Co[aV H$aZm)g{H$` njg_WZ Ho$ _m`_ go V


{~hma | nw{bg mam Am`mo{OV {H$`o J`o H$mB ~R>H$ Ho$ XmamZ MmBS>bmBZ Q>r wo na {dMma {de H$aVo hE


COLLABORATE (ghH$m` H$aZm)~Mm|, am`, {g{db gmogmBQ>r, H$manmoaoQ> Ama g_wXm` Ho$ ~rM g_o{H$V gh`moJ Ho$ _m`_ go~mb {hVfr gmm{OH$ AmS>a ~ZmZm


mmo{JH$s Ho$ m go "A{V_ _ob' VH$ nhMZo Ho$ {bE

CONNECT (OwS>Zm)


_wgr~V _| \$go ~Mm| VH$ ghm`Vm nhMmZm

^maV _|, MmBS>bmBZ EH$ \$moZ AmYm[aV BQ>ad|eZ _mS>b h VWm BgH$m H$m_ V~ ew$ hmoVm h, O~ ghm`Vm Ho$ {bE H$moB H$mb AmVm h. Ogo hr H$m_

ew$ hmo OmVm h, MmBS>bmBZ H$s bmoH$b Q>r_ H$mo S>màoQ> BQ>ad|eZ Ho$ {bE gy{MV {H$m OmVm h. BQ>ad|eZ _| H$B Vah Ho$ H$m` em{_b h, Ogo {H$

emofU Ho$ {Ibm\$ ~Mmo H$s ajm H$aZm, nw{bg Q>oeZ _| Ho$g XO H$admZo na VwaV `mZ XoZm, ~Mo H$mo ehar MmBS> dob\o$à H$_oQ>r (grS>`ygr)

Ho$ gm_Zo noe H$aZm, BgHo$ ~mX grS>`ygr Ho$ {ZX}e AZwgma H$mJOr H$m`dmhr H$s V`m[a`m H$aZm VWm Bgr Vah Ho$ A` H$m_.

ha _m_bm AnZo Amn _| AZmoIm h. Hw$N> Vmo _m EH$mY KQ>o _| hr gwbP OmVo h O~{H$ Hw$N> EH$ H$mo gwbPmZo _| _hrZm| bJ OmVo h. MmBS>bmBZ Ho$

H$m`dmhH$ Xb _| em{_b h do Xb Omo nw{bg, `y{Z{gnm{bQ>r, hoWHo$à, EwHo$eZ Ama Q>mgnmoQ> gWmAm| Ho$ gmW-gmW `m`nm{bH$m, MmBS> Ho$à

_| Ja gaH$mar gWmAm|, WmZr`, am` Ama H|$ gaH$ma Ho$ Ogo ghmoJr V Ho$ gmW {_b H$a H$m_ H$aVo h. Aga, Bh| Eogo g_mYmZ XoZo nS>Vo

h {OZ_| `m`nm{bH$m Ho$ {ZU` ^r em{_b hmoVo h, Bgr Ho$ gmW Eogo {df`m| _| Bgr H$ma Ho$ gwPmd H$^r-H$^r Ch| XoZo nS>Vo h.

~mb `mZ emofU

MmBS>bmBZ Zo 15 Zm~m{bJ bS>{H$`m| H$mo `mZ emofU go ~Mm`m

MmBS>bmBZ Ebw Zo VSo>nboJwS> AmY Xoe H$s 15 bS>{H$`m| H$mo CZHo$ Hy$b YmZmMm` Ho$ `mZ CnrS>Z go ~Mm`m. MmBS>bmBZ Ebw Q>r H$mo

CZ| go EH$ bS>H$s Zo mS>Z hmB Hy$b Ho$ gWmnH$ Ama gh YmZmMm mam A^ `dhma Ho$ ~mao | $moZ H$a ~Vm`m. 7dt H$jm H$s Bg N>mm Zo

CZHo$ `dhma go A`V naoemZ hmoZo na 1098 H$mo $moZ H$a CZHo$ `dhma Ho$ ~mao | ~VmZo H$s {hV OwQ>m`r.

H$mb {bZo na, MmBS>bmBZ Q>r Zo VwaV hr ZmoS>b gd`H$ Ed g`w$ {ZXoeH$ aoda|S> $mXa S>m AH$s amOy H$mo gy{MV {H$`m, {OZHo$ gwPmd

na Q>r Zo ~Mmd H$m` H$s `moOZm Ho$ {bò grAmBgr go gnH$ {H$`m. grAmBgr Zo Q>r H$mo ~Mmd Ho$ {bò Hy$b OmZo Ho$ nhbo Cg jo | Amamon go

g~pYV g^r V` EH${V H$aZo Ho$ {bò Ed gwXm` Ho$ gX`m| go Hy$b Ed YmZmMm Ho$ ~mao | nyN>VmN> H$aZo Ho$ {bò H$hm. MmBS>bmBZ Ho$

gX`m| Zo Amgnmg Ho$ jom| go Amd`H$ gyMZm EH${V H$aZo Ho$ {bò 4 {XZ H$S>r ohZV H$s. Chm|Zo pW{V H$mo R>rH$ go n> H$aZo Ho$ {bò N>mm| Ho$

A{^^mdH$m| go ^r ~mVMrV H$s. Q>r Zo AnZo AmnH$mo A{^^mdH$ Ho$ $n | {XIbm`m Omo AnZo ~Mm| H$mo gZemBZ hmB Hy$b | XmpIbm {XbmZm MmhVo

h Ed Bg {H$`m Ho$ O[aò Ch| Hy$b Ed CgHo$ YmZmMm H$s gMmB Ho$ ~mao | nVm Mbm. Hy$b Ho$ Amg nmg ahZo dmbo Hw$N> bmoJmo Zo YmZmMm

mam {H$ò Om aho `mZ emofU H$s KQ>ZmAm| H$s nw{> H$s. `h ^r nVm Mbm H$s Hw$N> A{^^mdH$m| Zo YmZmMm go CgHo$ `dhma Ho$ ~mao | nyN>VmN> ^r

H$s Wr bo{H$Z dh nr{S>V ~Mm| Ho$ A{^^mdH$m| go gPmVm H$a mbo H$mo gwbPmZo | H$m`m~ hmo J`m Wm.

g^r Amd`H$ gyMZm EH${V H$aZo Ho$ ~mX, grAmBgr Q>r Zo Hy$b | ~Mmd Ho$ H$m` Ho$ {bò 6 gXm| Ho$ EH$ Q>r H$m JR>Z {H$`m. 6 gX`m| H$s Bg

Q>r | ZmoS>b gd`H$, g`w$ gd`H$, EH$ nameXmVm Ed MmBS>bmBZ Ho$ 3 gX` em{b Wo. Hy$b | doe H$aZo Ho$ nhbo, g`w$ gd`H$

Zo S>b {ejm A{YH$mar H$mo Bg H$m`dmhr | ^mJ boZo Ho$ {bò $moZ {H$m Ed Amd`H$ hmoZo na CZHo$ gWZ Ho$ {bò AZwamoY {H$`m.

AJbr gw~h Q>r Zo Hy$b Ho$ YmZmMm`$ go H$hm {H$ {Obm H$boQ>a Zo Amgnmg Ho$ Hy$bm| | MmBS>bmBZ H$mo OmJ$H$Vm H$m`H$ gMm{bV H$aZo H$m

AmXoe {X`m h. Eogm gwZZo na YmZmMm` Zo AnZo Hy$b | OmJ$H$Vm H$m`H$ Am`mo{OV H$aZo H$s AZw{V Xo Xr. 6 gX`m| H$s Bg Q>r Zo OmJ$H$Vm

H$m`H$ Ho$ {bò bS>H$m| Ed bS>{H$`m| Ho$ AbJ AbJ gyh ~ZmE. g^r bS>{H$`m| H$mo EH$ AbJ H$jm | bo OmH$a Ch| bJ^J 30 {ZQ> 1098 g{dg

Ho$ ~mao | ~Vm`m J`m. {$a gd`H$ Zo bS>{H$`m| go nyN>m {H$ `m Ch| 1098 Z~a Ho$ ~mao | OmZH$mar Wr. A{YH$me bS>{H$`mo Zo gH$mamH$ Odm~

{Xm Ama ~Vm`m {H$ hmb hr | VSo>nbmoJwS> | gMm{bV hE OmJ$H$Vm H$m`H$ Ho$ O[aò Ch| 1098 Ho$ ~mao | OmZH$mar h Ama Chm|Zo Bg Z~a

H$mo AnZo Hy$b H$s nmR>- nwVH$m| | ^r XoIm h.


0

20000

40000

60000

80000

100000

120000

Mumbai(North/West)

Chennai (South)(From Nov 10th 2014)

Kolkata (East)(From Dec 16th 2014)

Total CCC2014-15

51,821

43,416

10,703

1,05,940

0

500000

1000000

1500000

2000000

2500000

3000000

3500000

4000000

4500000

25,5

9,74

1

6,62

,549

2,65

,235

34,8

7,52

5

29,8

9,69

2

9,15

,429

3,28

,587

42,3

3,70

8

4,25

,507

2,52

,880

63,3

52

7,41

,739

Answered calls Total calls Abandoned calls


0

100000

200000

300000

400000

500000

600000

700000

800000

900000

1000000

2013-14(Pre CCC)

Dec 16th 2014 to March 31st 2015

2013-14(Pre CCC)

November 10th 2014 to March 31st 2015

East South

7,60

,969

32,1

18

3,28

,587

6,82

,099

6,62

,549

9,15

,429

2,65

,235

10,7

03 37,0

79

43,4

16

0

100000

200000

300000

400000

500000

600000

700000

Calls: April to November 10th (Pre CCC)

Answered Calls: Nov 11th to March 15 (Post CCC)

Intervention cases April to November

(Pre CCC)

Intervention cases Nov 11th to March 15

(Post CCC)

5,42,716

6,62,549

28,13943,416

0

100000

200000

300000

400000

500000

Calls: April to Dec 15th (Pre CCC)

Answered Calls: Dec 16th to March

15 (Post CCC)

Intervention cases April to Dec 15th

(Pre CCC)

Intervention cases Dec 16th to March 15

(Post CCC)

4,66,922

2,65,235

27,182

10,703


Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15

No

of

Cal

ls

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

500000

0

5

10

15

20

25

30

3524

8555

10

.58

11.4

6

11.9

9

10.1

7

11.5

5

22.8

7

22.5

0

29.5

2

22.7

4

19.2

8

21.6

0

16.5

4

2689

96

2511

92

2302

21

2464

31

2136

46

2005

36

2255

56

3393

25

3901

21

3806

30

4642

42


2485

55

2689

96

2511

92

2302

21

2464

3132

298 65

779

5822

0 944

66

9985

7

9318

7

1048

42

2255

56

3393

25

3901

21

3806

30

4642

4291

998

2136

46

2005

36

2615

3

3427

2

3491

7

2952

8

0

100000

200000

300000

400000

500000


0.00

0.05

0.10

0.15

0.20

0.25

0

5

10

15

20

25

30

35


Time in Seconds

10.5

8

0.06

0.07

0.07

0.07

0.07

0.07

0.07

0.1

0.06

0.06

0.06

0.05

11.4

6

11.9

9

10.1

7 11.5

5

22.8

7

22.5

0

29.5

2

22.7

4

19.2

8

21.6

0

16.5

4


COMMUNICATE (gdmX H$aZm)~mb-gajU H$mo `oH$ {V H$m H$V` ~ZmZm


ZZ


dmoS>m$moZ

H$manmoaoQ> ^mJrXma

h[a H$Um EnmoQg m. {b.


ISSUE 71 JANUARY 2015

A publication from CHILDLINE India Foundation (CIF)

CHILDLINE is a national, 24 hour, free, emergency phone outreach service for children in need of care and protection; linking them to long term rehabilitation and care.

2nd Prize Best House

JournalPublic RelationsSociety of India National Award

2013

3rd Prize Best House

JournalPublic RelationsSociety of India National Award

2014

Best Corporate

FilmPublic RelationsSociety of India National Awards

2014

Official Selection:Anim Arte

Festival 2014, Brazil.

Official Selection:Psarokokalo International Short Film

Festival, Greece

Best InternationalShort Film

FICCI FRAMES BAF Awards

2014

CHILDLINE is a national, 24 hour, free,

emergency phone outreach service for

children in need of care and protection; linking

them to long term rehabilitation and care.

ISSUE 70 OCTOBER 2014

Winner ofBest House Journal

(second prize)Public Relations

Society of India (PRSI)National Awards 2013

A publication from CHILDLINE India Foundation (CIF)


~Za


@childline1098 CHILDLINE India Foundation


FINANCIAL OVERVIEW{dmr` pW{V


Mmby EgoQ>g


` `


` ` ` ` `


` `


Stakeholders ofCHILDLINEIndia FoundationMmBS>bmBZ B{S>m $mCS>oeZHo$ {hVYmaH$


P.T.O


CHILDLINEIndia FoundationMmBS>bmBZ B{S>m $mCS>oeZ


*mM 2015 VH$


Namakkal

Kanyakumari

TuticornTheni

Alappuzha

Ramnathapuram

Nizamabad

Karur

Udaipur

Balasore

Kandhamal

Mayurbhanj

TuraBarpeta

Gangtok

DharmanagarMalda

Hoogly DhalaiPurulia

Katihar

HowrahJashpur

JhalawarBirbhum

RaigarhSarguja

BilaspurDhantewada

Surajpur

Hazaribag

Deoghar

NagaonCoochBehar

Dakshin Dinajpur

Nongstoin

Uttar Dinajpur

Lakhimpur

Bankura

Bhilwara

GayaJamui

Buxar

Kutch

Jhabua

DewasKatniSheopur

Panchmahal

Vidisha

Mandla Korba

Hisar

Faridkot

Faridabad Bareilly

Panipat

Sirmaur

Dehradun

Nainital

Kannauj

BandaSiddharth Nagar

Sri Ganga Nagar

Bhind

Shivpuri

PathankotFerozepur

Rupnagar

Pithoragarh

Rudraprayag

Gurdaspur

Poonch

Chamba

Mandi

KarnalYamunna Nagar

Sirsa Mewat

KrishnagiriChandrapur

BetulChhindwara

Buldhana

AdilabadKarimnagarMedak

KoppalBijapur

JamnagarKhedaSabarkantha

AnandJalgaon

DhuleValsad

Harda

SindhudurgSataraRaigad

MahabubnagarKhammam

Kurnool

Latur

Raisen

BelgaumHassah

Kodagu

Erode

Tumkur

YSR Kadapa

Kohima

ChamoliUttarkashi

Koraput

Bishnupur

South Sikkim

Nellore

Tiruvarur

Chamarajnagar

Bagalkot

Panna

Dahod

Sri Ganganagar

Banswara

Churu

Jind

Udhampur

Mathura

BulandshaharKushinagar

Udhamsingh Nagar

Barabanki

Azamgarh

Documents

CIF Annual Report 2014-15 Hindi