CHURCHILL™ Report FIRST DATA CORPORATION · 2017-10-16 · Sales Intelligence Report CHURCHILL™ Report FIRST DATA CORPORATION 6 First Data Corporation – Company Profile First

Sales Intelligence Report

CHURCHILL™ Report FIRST DATA

CORPORATION Oct 2011

INSIDE THIS REPORT

Business Profile

Business Description, Models and Segments

IT Landscape

Business and IT Alignment, Projects and Technologies

IT Outsourcing

Global Delivery Projects, Descriptions, Technologies

Key Business Developments

Developments, Operations and Initiatives

Key Decision Makers

Key Employees, Biography, Roles and Responsibilities


CHURCHILL™ Report

FIRST DATA CORPORATION

2

Table of Contents Research Focus 5

First Data Corporation – Company Profile 6

First Data Corporation – Industry Information 7 Primary Industry 7

Secondary Industry 7

First Data Corporation – Business Description 8 Business Activities 9

First Data Corporation – Business Segments 10 Subsidiaries of First Data Corporation 13

First Data Corporation – Business Initiatives 14

First Data Corporation – Information Technology Architecture & Planning 15 Information Technology Architecture and Planning 15

First Data Corporation – Information Technology Global Services 26 Keane India Pvt Ltd delivers ‘Bill Back Application’ for FDC 26

US Technology International Pvt Ltd provides ‘Money Order Integration with POS’ 27

RS Software Pvt Ltd delivers ‘Decision Support System’ for FDC 28

Syntel India delivers ‘Merchant Boarding/Account Entry Application FDMS-Mercury’ for

FDC 29

Cognizant Technology Solutions provides ‘Front End Settlement System’ for FDC 30

Cognizant Technology Solutions provides ‘Back Office Financial System’ for FDC 31

Cognizant Technology Solutions provides ‘Complete Project Tracking’ for FDC 32

Cognizant Technology Solutions delivers ‘Action Request System Application’ for FDC 33

Cognizant Technologies Solutions provides ‘Plastic Level Processing’ for FDC 34

Cognizant Technologies Solutions serves FDC in ‘Monetary Field Expansion’ Global delivery

Project 35

iGATE Technologies delivers ‘Reporting Data Conversion Project using Oracle’ for FDC 36

Ocxium Technologies serves ‘First Data e-commerce Websites’ 37

ERP Solution ASIA provides ‘Monetary Field Expansion’ for FDC 38

Opus Software Solution Pvt Ltd provides ‘Western Union Money Transfer (Translink)’ for

FDC 39

Opus Software Solutions Pvt Ltd serves FDC in Application Development named

‘Agentlink2’ 40


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Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘CM R

(Compliance Management and Reporting)’ 41

Sagar Soft (India) Ltd provides CMS for FDC 42

Atos Origin India Pvt. Ltd delivers ‘Telecast Projects’ for FDC 43

Semanticspace Technologies provides ‘Order Management System’ for FDC 44

HSBC Software Development India Pvt. Ltd delivers ‘FDR-Metris’ for FDC 45

Syntel lndia Ltd provides ‘Value Link – OLTP Systems’ for FDC 46

24/7 Customer Pvt Ltd provides ‘Internet Payment Gateway Services’ for FDC 47

Intac Software Solutions provides First Data Space (FD Space) Application for FDC 48

Mosaic Technologies provides ‘Monetary Field Expansion’ Technology Project for FDC 49

Syntel lndia Ltd provides ‘Financial GAP Analysis’ Technology Project for FDC 50

Covansys (India) Ltd serves FDC through ‘First Data Merchant Service’ Application

Development 51

Silverline Technologies serves FDC in Application Development like ‘Bill-Back’, ‘Online

Profitability’, ‘Financial Reporting’, ‘UMS Billing’ 52

Computer Science Corporation India Ltd (CSC) serves FDC by providing Application

Development Services in ‘TASQ Web Ordering System’ 53

Maxsoft Technologies serves FDC by providing Application Development Services in

‘Customer Relational Management tool’ 54

Electronic Data Systems (India) Pvt Ltd serves FDC by providing Application Development

Services in ‘Money Transfer System (Western Union Money Transfer)’ 55

Cognizant Technology Solutions serves FDC by providing Application Development

Services in ‘Adeptra Collections’ 56

Cognizant Technology Solutions serves FDC by providing Application Development

Services in ‘Falcon Fraud system’ 57

Cognizant Technologies Solutions serves FDC by providing Application Development

Services in ‘Chargeback & Retrieval Subsystem’ 58


Services in ‘Oil Card Applications’ 59


Services in ‘Equasion Bank card Applications and Old Bank card Applications’ 60


Services in ‘Data Access Layer Project - Batch and Online Systems’ 61


Services in ‘Investment Tracking System’ 62


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Services in ‘Monetary Field Standardization’ 63

Silverline Technologies serves FDC by providing Global Delivery Services in ‘FDC Tracking

System’ 64

Metadata Solution 65 Meeting Minutes with the Meta-Data Manager, First Data Corporation 60

Meta Repository Examples 60

Mainframe Software Inventory 60

Data Dictionary Related 60

Resource (People) Related 60

First Data Corporation - Business Process Outsourcing 67 Customer Information System 67

Data Center Management Services 67

Payment Processing Services 68

Bill/Print Mail Services 68

Customer Care Services 68

Large scale Interactive Voice Response Programs 69

Automated outbound and pre-emptive messaging 69

Live Agent Support 69

Receivable Management Service 69

First Data Corp – Key Executives 70 Jonathan J. Judge, Chief Executive Officer 70

Raymond E. Winborne, Chief Financial Officer 71

Kevin M. Kern, Chief Technology Officer and Executive Vice President of Global Operations

& Technology 72

Edward A. Labry , President of North America 73

John Elkins, President of EMEA 74

Note: This Sample Company report contains 40 Global Projects and Technologies prepared

during October 2007. There are 750 Projects with Business and Information Technology

alignment of First Data Corporation in the CHURCHILL™ report, prepared during October

2011. For purchase of ‘FDC CHURCHILL™ report’, visit www.salesintellect.net

http://www.salesintellect.net/


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Research Focus 1. Evaluation of Global Delivery Model of First Data Corporation

2. Evaluation of Business Strategy and Operation

3. Information Technology Analysis

4. Business Opportunity Evaluation

5. Business and IT Alignment

6. Details of Project Management

7. Intelligence – Business Decision Making

8. Understand the Problems of FDC


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First Data Corporation – Company Profile

First Data Corporation (”FDC" or "the Company"), incorporated in Delaware in 1989, was

established in 1992 through an initial public offering in connection with a spin-off from

American Express. FDC operates electronic commerce, payment services and customer

account management businesses which are reported in four business segments and All

other and Corporate.

Business Address: 6200, S. Quebec St., Greenwood Village, CO, USA 80111

Telephone Number: 303-967-8000

Fax: 303-967-6701

Company: Public (NYSE: FDC)

2006 Sales 2 US $7,076.13 Million

1-Year Sales Growth: 33.0 %

2006 Net Income: US $1,513.4 Million

2006 Employees: 29,000

Employee Growth: 12.1 %

Total Revenue: US $ 7,076.40 Million

Total Assets: US S 34,460.70 Million

Fiscal Year End: December


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First Data Corporation – Industry Information Primary Industry

Financial Services:

FDC provide products and services to facilitate the flow of money, such as credit and related

services; investment-related services; oversight services, including accounting, regulatory

agencies, and data oversight; stock exchange; and associated marketing services.

Transaction, Credit & Collections Overview

FDC provide debt collection, check guarantee and verification, credit reporting, payment

processing, and related services.

Secondary Industry

Check Guarantee Overview

FDC provide check guarantee and related services, including check verification, check

authorization, electronic check services, check-to-debit conversions, and bad check

collection.

Electronic Payment Systems Overview

FDC operate systems that provide for the movement of money electronically, particularly at

the consumer level.

Transaction Processing & Settlement Overview

FDC provide services and technology related to processing and settling check, debit card,

and credit card transactions; and billing, card issuance, and transaction management.

Accounting Overview

FDC provide accounting and related services, including auditing, financial reporting, and

tax-related services.


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First Data Corporation – Business Description

First Data Corporation provides electronic commerce and payment solutions for merchants,

financial institutions, and card issuers. The company operates in three segments: Retail and

Alliance Services, Financial Services, and International. The Retail and Alliance Services

segment offers merchant acquiring services that facilitate the merchants’ ability to accept

credit, debit, stored-value, and loyalty cards; and processing services, including

authorization, transaction capture, settlement, chargeback handling, and Internet-based

transaction processing. It also provides prepaid stored-value card issuance and processing

services; program management and processing services for association-branded, bank-

issued, open loop, stored-value, reloadable, and one time prepaid card products; and check

verification, settlement, and guarantee services. This segment serves merchants, including

retailers in the United States.

The Financial Services segment provides credit and retail card issuing and processing

services; debit network and processing services that include STAR Network access, PIN-

debit and signature debit card processing, and ATM processing; output services consisting

of statement and letter printing, card embossing, and mailing; and remittance processing,

on-line banking, and bill payment services. This segment serves financial institutions and

other issuers of cards in the United States.

The International segment offers credit, retail, debit, and prepaid card processing; merchant

acquiring and processing; and ATM and point-of-sale processing, driving, acquiring, and

switching services, as well as card processing software primarily to customers in the United

Kingdom, Australia, Germany, and Ireland.

The company was founded in 1989 and is headquartered in Atlanta, Georgia.

First Data Corporation is a subsidiary of First Data Holdings, Inc.


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Business Activities

Payment Processing Services

Payment Acceptance

Consumer & Commercial Payments

Prepaid

Information & Analytics

Payment Network Solutions

eCommerce

Mobile Commerce

Fraud & Risk Management


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First Data Corporation – Business Segments

The following provides a brief overview of the segment operations:

First Data Commercial Services Segment

In the Commercial Services segment, the Company provides merchant acquiring and

processing, debit network acquiring and processing, check verification and guarantee and

prepaid card services. Merchant acquiring and processing services facilitate the merchants’

ability to accept credit and debit cards by authorizing, capturing, and settling merchants’

credit, debit, and stored-value and loyalty card transactions. Many of the segment’s services

are offered through joint ventures and other alliance arrangements.

First Data Financial Institution Services Segment

In the Financial Institution Services segment, the Company provides credit and retail card

processing, debit card processing and network services, output services and remittance

processing services. The credit and retail card processing and debit processing businesses

provide services which enable financial institutions and other organizations offering

branded credit cards, branded debit cards and retail private label cards to consumers and

businesses to manage customer accounts. The output services business provides printing

and embossing services to clients processing accounts on the Company's platform as well as

those using alternative platforms. The remittance processing business processes

remittances for third-party organizations.

First Data International Segment

In the International segment, the Company provides the following services outside of the

United States: credit, debit and prepaid card processing; merchant acquiring and

processing; and ATM and point-of-sale ("POS”) processing, driving, acquiring and switching

services and card processing software. These services include facilitating the merchants’

ability to accept credit and debit cards by authorizing, capturing, and settling merchants’

credit, debit, stored-value and loyalty card transactions as well as transaction authorization

and posting, network switching and account management.


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Integrated Payment Systems Segment

In the Integrated Payment Systems segment, the Company provides official checks and

money orders through agents which are typically banks or other financial institutions.

Official checks serve as an alternative to a bank's own disbursement items such as cashiers

or bank checks. This segment also provides other payment services such as remote deposit,

clearing services and processing which occur in various forms such as checks, ACH, wire

transfer and stored-value cards. Upon completion of a strategic review of its official check

and money order operations, the Company has decided to gradually exit this line of

business over a period of two to three years. While the Company intends to serve existing

clients through the end of their respective contract terms, expiring contracts will not be

renewed on a long-term basis. Client contracts representing approximately 60% of portfolio

balances will expire in the next two years. Over the next four to six months, the Company

plans to convert most of the associated long-term instruments into more liquid instruments

of shorter duration.

All Other and Corporate

The remainder of the Company's business units are grouped in the "All Other and

corporate” category, which includes transportation-related payment services, voice-center

services, Interactive Voice Response (”IVR") services, various forms of facilitating

government payments and other services.

Operating Locations

The Company has domestic and international operations and regional or country offices

where sales, customer service and/or administrative personnel are based. The international

operations generate revenues from customers located and operating outside of the United

States. In 2006, revenues generated from processing transactions at locations within the

United States (domestic) and outside of the United States (international), regardless of the

segments to which the associated revenues applied, were 83% and 17% of FDC's

consolidated revenues, respectively. Long-lived assets attributable to domestic and

international operations as percentages of FDC's total long-lived assets as of December 31,

2006 were 81% and 19%, respectively.

Spin-off of Western Union

On September 29, 2006, the Company separated its Western Union money transfer business

into an independent, publicly traded company through a spin-off of 100% of Western Union

to FDC shareholders in a transaction intended to qualify for tax-free treatment ("the spin-

off”). The Company received a favorable ruling from the Internal Revenue Service with

respect to the spin-off, which assumed, among other things, the accuracy of the


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representations made by FDC with respect to certain matters on which the Internal

Revenue Service does not rule. The shareholders now have separate ownership interests in

FDC and Western Union. The new Western Union Company consists of the consumer-to-

consumer and consumer-to-business money transfer businesses (including the Western

Union, Vigo, and Orlandi Valuta brands) and related businesses. FDC and Western Union are

independent and have separate public ownership, boards of directors and management. To

facilitate Western Union's separation from FDC, FDC is providing certain services to

Western Union during a transition period. Additionally, the Company and Western Union

entered into various commercial service agreements which are long-term arrangements to

provide ongoing services.

First Data Commercial Services Segment:

The Commercial Services segment is comprised of:

o Merchant acquiring and processing services

o Debit network acquiring and processing services

o Check verification and guarantee services

o Prepaid card services


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Subsidiaries of First Data Corporation

1. Chase Paymentech Solutions LLC

2. Card Service International

3. E Commerce Group, Inc

4. First Data Commercial Services

5. First Data Corporate

6. First Data Merchant Services Group

7. First Data Government Solutions, lnc

8. First Data International ANZSA

9. First Data International EMEA

10. First Data Resources lnc

11. TeleCheck International, Inc

12. Vigo Remittance Corp

13. First Data Voice Services

14. Integrated Payment Services

15. PaySys International

16. TASQTechnology lnc

17. TeleServices Inc

18. First Data Healthcare Services

19. First Data Voice Services


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First Data Corporation – Business Initiatives

The FDC has several significant initiatives related to Data Centre consolidation, platform

consolidation and global sourcing. Each of these initiatives is at different stages in their

execution and development. The FDC's International Operations have developed a design

for Data Centre consolidation and Server Optimization and are moving forward with the

implementation of this plan in 2007 & 2008. Internationally also is moving forward with its

platform consolidation and within a two or three year timeframe will have moved

substantially all of their clients requirement on the Equasion Card issuing platform to the

VisionPLUS platform. The domestic Data Centre and platform consolidations are currently

in the planning stages. The FDC anticipates the consolidations will take over two years to

complete once started this year (2007). The Domestic consolidations are not expected to

have a material impact on operating profit this year (2007), but may be more significant in

future periods. With global sourcing, the FDC will source the most effective service market

place. This may result in certain restructurings.

Specialized Offshore Vendors of First Data Corporation: Tarang Software Technologies is a

specialized Outsourced Software Development (ODC) company with most of its

development from its Off-shore Development Center at Bangalore, India. Over the last 2

years, they have specialized in helping First Data Corporation in the Banking and Financial

Services Solutions sector.


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First Data Corporation – Information Technology Architecture & Planning

Information Technology Architecture and Planning

Business Division – Location

of Implementation

Information Technology

Architecture

Technology Stack

First Data Corporate -

Nebraska

Enterprise Content

Management

EMC Documentum


Nebraska

Application Development Java,

J2EE


Nebraska

Enterprise Integration Microsoft - Confluence,

mobility,

Web Services,

Service

Bus


Nebraska

Enterprise Collaboration Microsoft - Confluence,

Mobility

Web Services,

Service Bus


Nebraska

Data Processing System

(Partner)

Card Management

Corporation

(CMC)


Nebraska

Server Virtualization ZVM,

VMware and

Xen


Nebraska

Security, and virtualization HP-UX 11i

(HP's UNIX operating

system)

First Data Corporate - Identity Management Tim TAM Identity


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Nebraska Management


Nebraska

Enterprise Provisioning

Solutions

Courion Corporation


Nebraska

Enterprise Server Novell’s SLES (Suse Linux

Enterprise Server) 10,

Red Hat

RHEL


Nebraska

Operating Systems

Solaris

AIX Unix

Microsoft Windows 2003

Microsoft Windows NT


Nebraska

Tax Technology Solutions

CorpTax software


Nebraska & Colorado

Database System Oracle 11i

MS SQL Server

2000/2005


Nebraska & Colorado

Open Source Database MVSQL E N


Nebraska & Colorado

Backup & Recovery solution for

MS SQL 2000/2005

environment

VERITAS Backup & Recovery

Solution


Nebraska

Collaborative, Integrated,

event-based Enterprise

Financial planning processes

Hyperion Planning


Nebraska

Financial Application

Environment & Integration

Services

Hyperion Essbase

applications


Nebraska

Business Performance

Management software

Hyperion Reports


Nebraska

Enterprise analytics & Web

Analysis

Hyperion Analyzer


Nebraska

Transaction Tax Calculation

and Compliance Solutions

Taxware


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Nebraska

Supply Chain Management Oracle PeopleSoft


Nebraska

HR Services – Resume Builder Resumix,

Taleo systems


Nebraska

Business Intelligence Hyperion Planning / Essbase


Colorado

Business intelligence Oracle Discoverer (like

Oracle

Reports and Express Objects

7)


Nebraska

HR Management PeopleSoft System


Nebraska

Client-Server Collaborative

application

IBM Lotus Notes


Nebraska

e-Learning content library for

Oracle's Release 11i suite of

applications

Solbourne Inc


Nebraska

Change Management Solbourne Inc


Colorado

Client-Server Collaborative

Application

IBM Lotus Notes

First Data Healthcare

Services - Colorado

Healthcare (CDH)

administration Software

BenSoft, Inc


Colorado

Diagramming Tool MS Visio

First Data Corporate –

Colorado

Risk Management program

lnfoSec Risk Management

program

lnfoSec project workload

lnfoSec regulation &

frameworks

(i.e.- PCI, GLBA,

HIPPA, Safe Harbor and ISO


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17799)


Colorado

Financial Systems Oracle (Oracle GL),

Standard

Reports,

Query Builder and

Hyperion Financial Systems


Colorado

Master Data Management

Hyperion Master Data

Management


Colorado

AP automation such as

imaging/workflow, electronic

invoicing and e-payments

Oracle A/P

First Data Government

Solutions - Colorado &

Nebraska

Database

IBM DB2

MS SQL

MS SQL Server

Oracle


Solutions - Colorado

Automated Test Tools

IBM REXX



Operating System Microsoft Windows 2003

Microsoft Windows NT

Microsoft XP

IBM Mainframe Systems

Unix



Application Server Tomcat, IIS and Apache

First Data Merchant Services

Group - Nebraska

Customer Interaction

Management

Genesys Voice Platform

VoiceXML,

CCXML and MRCP standards

Microsoft Speech Server


Group - Nebraska


Management

TDM, IP or Hybrid

environments for Voice

Platform


Group - Nebraska

Application framework

NET framework

First Data Merchant Services Application Development SP.NET Web Services


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Group - Nebraska


Group - Nebraska

Software Development

Principles

Agile practices


Group - Nebraska

Testing - Programming

Language

Python & Ruby


Group - New York

Web Application Development

ASP.NET,

XML,

HTML,

CSS,

AJAX


Group, New York

Database SQL Server 2005


Group - New York

Reporting Services

SSRS (SQL Server Reporting

Services)


Group - New York

Stored Procedures

SQL and tuning stored

Procedures


Group - New York

Integration Services

SSIS (SQL Server integration

Services)


Group - New York

Analysis Services SSAS (SQL Server Analysis

Services)


Group - New York

Performance Metrics Data

Warehouse

GCSO Performance Metrics

Data Warehouse


Group - New York

Deploying Applications

J2EE/J2SE design patterns

including Servlets,

EJBs,

JDBC,

JAAS.

Java class libraries,

JVM design and

implementation,

JVM internals and tuning and

Java threading model.

First Data Merchant Services Application Server J2EE Application Server Jboss


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Group - New York application server


Group - New York

Development Environment Source control system CVS or

VSS, unit-testing tool,

especially JUnit and defect

management tools.


Group - New York

Application Development

Lifecycle

RUP,

Use Case design, and a

UML modeling tool, such as

Rational Rose and Visio.


Group – Florida

Project Management Microsoft Project


Group – Florida

Database SQL Server & Oracle

First Data Commercial

Services - New York

Enterprise Collaboration Microsoft SharePoint 2007

Collaboration, Microsoft

SharePoint 2003/2007

development and

architecture


Group – Florida

Web Development XML,

HTML,

JAVA,

ASP,

VB,

Web Services.


Group - Florida

Mainframe Development

Z/OS Mainframe

development utilizing

COBOL,

CICS,

DB2,

MVS/JCL,

VSAM,

TSO/ ISPF,

MQ Series

First Data Merchant Services Operating System Unix ,


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Group - Tennessee &

Delaware

Linux,

Sun Solaris


Group - Tennessee

Web development Apache Tomcat JavaScript

Servlets JSP,

XML


Group - Tennessee

Development Environment

Java SDK version 1.4.X or

greater Java Swing


Group - Tennessee

Database Oracle 8i and 9i (10G a plus)

Oracle PL/SQL


Group - Delaware

Web development JSP/Struts/Tiles,

Java,

Hibernate,

Ant


Group – Delaware

Database Oracle


Group - Delaware

Application development

Environment

Java, JSP,

eXtreme

Programming (XP)


Group - Delaware

Server Windows Server


Group - California

Application development

Environment

Java (EJB, Serviets,

JSP,

Threading,

Transaction

Management,

JDBC, Security),

XHTM L/DHTM L/JavaScript,

WebLogic Server,

Jboss


Group – California

Database SQL, PL/SQL


Group - Maryland

Database Oracle

First Data Merchant Services Clustering Software Veritas clustering


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Group – Maryland


Group - Maryland

Operating Systems

Sun Solaris


Group - Georgia

Business Technology

Optimization

HP Mercury Products Test

Director


Group - Georgia

Automated testing HP Mercury's QuickTest

Professional


Group - Georgia

Automated Performance

Testing

HP Mercury Load Runner


Group – Georgia

Software test management Mercury Test Director

software

First Data Resources -

Nebraska

Operating Systems SUN Solaris, Unix/Linux, AIX


Nebraska

Server Symantec Corp VERITAS

Cluster Server for UNIX,

HP's NonStop (Tandem)

platform,

HP-UX,

Linux Server,

AS400


Nebraska

Mainframe Tools IBM Mainframe

(TSO, JCL, MVS,

CA-7, CA-11, CA-View,

Infoman)


Nebraska

Enterprise Secure Data

Transfer

CyberFusion Integration

Suite(CFI)


Nebraska

Firewalls, VPN, Network

Protection

CheckPoint Software


Nebraska

Networking and security

solutions

Juniper Networks Netscreen

firewall /VPN servers


Nebraska

Electronic Communications Decison Quest

First Data Resources - project management tools MS Proejct


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Nebraska


Nebraska

Collaboration Tool IBM Lotus Notes

First Data Technologies Inc WIP CICS, MQ Series,

SMPE,

AbendAid/FX,

SYSVIEW

First Data Technologies Inc -

All Location

Transaction Server CICS Transaction Server


All Location

Application Integration for

applications and Web services

IBM WebSphere MQ (IBM I

MQSeries)


All Location

Real Time Performance

Management

CA Unicenter SYSVIEW


Texas

Server

HP's NonStop (Tandem)

Platform

First Data Technologies Inc –

Texas

Firewalls, VPN, Network

Protection

CheckPoint Software

(CheckPoint Provider)


Texas

Networking and security

solutions

Juniper Networks Netscreen

firewall / VPN servers


Texas

operating systems Solaris , HP-UX


Texas

E-mail messaging and

collaboration software

Microsoft Exchange 2003


Texas

Data Transformer ADT - Advantage Data

Transformer product from

CA


Texas

Database SQL, Oracle


Texas

Automated Workflow

Courion Automation Tools

First Data Technologies Inc Capacity Management Courion Platform


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First Data Voice Services –

Nebraska

Database MS SQL Server

First Data Voice Services –

Nebraska


Management

Genesys Voice Platform,

VoiceXML,

CCXII/IL and MRCP

standards

Microsoft Speech Server

First Data Voice Services -

Nebraska


Management environments

TDM, IP or Hybrid

environments for Voice

Platform

First Data Voice Services -

Nebraska

Application framework

MS. NET framework

TeleCheck International -

Texas

Database MS SQL


Texas

Application Development

MS Visual Studio


Texas

WIP Mainframe and AS400

interfaces


Texas

Operating Systems NT 4.0,

Windows 2000,

Windows XP


Texas

Novell Network

Networking software


Texas

Backup and Storage

Management

EMC storage - backup

infrastructure to include Net

backup


Texas

Storage Management

IBM StorageTek silos and

backup solutions including

data replication and e-

vaulting

First Data Corporation -

Omaha, NE

Output Management System

Captaris Mercury Output

Management System - data

import and indexing, Digital-


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ROM Services


Omaha, NE

Self service of Customer

Relationship Management

Capability

IBM CRM (e-Business jStart

team)


Omaha, NE

Web Services Technologies ML,

SOAP,

WSDL


Colorado

Remote Support, Computer

Remote Control, Remote

Applications - Network

Security,

Security Management

Citrix GoToAssist (Gramm-

Leach-Bliley Act - GLBA)

First Data Corporation –

Colorado

Transaction Management

HP Nonstop Platform

First Data Corporation –

Colorado

Service Oriented Architecture IBM WebSphere DataPower

SOA Appliances


Colorado

Network Documentation for

Customer Support

netViz 7.5


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First Data Corporation – Information Technology Global Services Keane India Pvt Ltd delivers ‘Bill Back Application’ for FDC

Vendor Name

& Location

Project Description Technology Stack Project

Execution

Keane India

Ltd

Onsite

Location:

FDMS -

Nebraska,

USA

Offshore

Location:

Gurgaon,

India

FDMS is a part of First Data

Corporation, which handles various

Business functions in Finance

sector. FDMS provides various

services to Financial institutions,

Banks, Alliances and Merchants,

which involves in Credit cards and

Debit cards. It is a third party, which

offers services to Card issuing Banks

and Merchants or Outlets at which

the cards are used. Bill Back is an

application designed to facilitate

Outlet transactions and issues. FIN3

was designed to produce various

sales & transaction, ’l&A’ and

revenue reports for the Banks and

Alliances with FDMS. Based on these

reports, the Banks and Alliances will

be able to track their day today,

Month to day and monthly

transactions. The team member

involved in Bill back and FlN3.

Providing Production Support, this

needs to fix the bugs causing

production amends, providing

necessary information to restart the

jobs and giving permanent

solutions.

Application Languages:

COBOL

JCL

Utilities:

VSAM

ISPF

TSO

FILE-AID

EXPEDITOR

Operating Systems:

OS/390

Databases:

DB2

2006 -2007


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US Technology International Pvt Ltd provides ‘Money Order Integration with POS’

Vendor Name

& Location


Execution

US Technology

International

Pvt Ltd

Onsite

Location:

H.E. Butt

Grocery

Company(HEB)

&

First Data

Corporation

Offshore

Location:

Trivandrum,

India

Business Centre cashier uses the

POS system to ring the money

order sales. First Data

Corporation T7E terminals are

being used by the Business Centre

partner to issue money orders to

customers. In existing system,

both the units are independent

and so cashier has a burden of

double keying. Client needs to

integrate the First Data

Corporation Hypercom T7

Terminal in the Business Centre

with the POS system to provide a

single point of entry and control

for all money order transactions

performed in the Business

Centers, thus eliminating double

keying of money order

transactions into two distinct

systems.

Application Languages:

C,

Shell Script,

Red Hat

Enterprise Linux

3

Database: Oracle

Operating

Systems:

Red Hat

Configuration

management:

CVS

Tools:

GDB

2007


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RS Software Pvt Ltd delivers ‘Decision Support System’ for FDC

Vendor Name

& Location


Execution

RS Software

(lndia) Ltd

Onsite

Location: First

Data

Corporation,

Nebraska, USA

Offshore

Location:

Kolkata, India

First Data Corporation receives data

from various platforms in different

formats. DSS reads these data from

individual platforms, passes them

through a rule based engine to

integrate the data into a unit format

and load the data into a DB2.

UDB based data warehouse. DSS gives

management the luxury of running

their reports on a unified repository.

The data warehouse consists of an

integration area along with a data

mart area to provide functional

separation of data. With new

platforms being added each month,

DSS has increased potential of usage

among decision makers.

Project Executions: Integrating new

platforms into the data warehouse.

Developed new Ab lnitio graphs and

implemented transformation rules

for different platforms. Performance

enhancement for existing graphs by

phasing and eliminating redundant

components. Developing new

surrogate key processes using Assign

Keys Component. Streamlining

process flow for data mart based

applications. Designing application

schedules. Understanding and

debugging customer issues. Devising

UNIX solutions for production issues.

Application

Languages:

UNIX/AIX

5.2,

MVS/ESA,

IBM

DB2 Control

Center

Ab lnitio,

GDE,

UNIX Shell

Script

Database:

IBM DB2

UDB 8.1

SQL

2007


CHURCHILL™ Report


29

Syntel India delivers ‘Merchant Boarding/Account Entry Application FDMS-Mercury’ for FDC

Vendor Name

& Location


Execution

Syntel India

Pvt Ltd

Onsite

Location:

Nebraska,

FDMS - First

Data

Merchant

Services, US.

Offshore

Location:

India

Mercury is a web enabled Merchant

data entry application, also known as

Merchant Boarding/Account Entry

application. Using this system, one

can create the merchant, and

merchant's information can be

deleted also. A merchant is like any

business unit requesting to become

the customer of a specific bank

through FDMS to process the credit

card transactions. Mercury

application is used to capture the

merchant application and validate the

data. The data entry is done through

the web-enabled application.

Application

Languages:

J2EE

Servlets

JSP

JSP Custom

tags

XML

JavaScrIpt

Database:

IBM DB2

2006 - 2007


CHURCHILL™ Report


30

Cognizant Technology Solutions provides ‘Front End Settlement System’ for FDC

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location:

FDMS - First

Data

Merchant

Services,

Nebraska,

USA

Offshore

Location:

Chennai,

India

FESS maintenance involves Technical

support to fix Trouble Reports that

are raised due to some erroneous

processing by application or faulty

implementation of functionality. It

also includes Enhancements, which

involves analysis, modifying the

source codes along with Unit and

Regression testing. FESS includes a

variety of sub applications among

which the prominent ones are,

Electronic settlement process, Paper

processing, BOSS, Auth billing, Daily

Electronic reconciliation. The FESS

application divided into two main

components.

A. Online processing: Maintenance of

the online BACK OFFICE SUPPORT

SYSTEM to perform the functions:

Merchant account processing

Issuer BIN/ICA processing

Back office Data inquiry

Deposit Inquiry

Merchant billing subsystem

VISA fraud input processing

B. Batch Processing: In the Batch

processing system working on all the

subsystems, scope includes job flow

analysis, daily, weekly and monthly

jobs which are related to FESS

application system, batch program

changes and testing.

Operating System:

IBM-MVS

Tools:

File-AID

JCL/Proc

Documentation:

IBM Lotus

Notes

Programming

Languages:

COBOL II

Finance

Cobol

Endevor

Eztrieve

ADS/O

IDMS

DMLO

OLQ

VSAM

JCL

PANVALET

Viasoft.

2006


CHURCHILL™ Report


31

Cognizant Technology Solutions provides ‘Back Office Financial System’ for FDC

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location: First

Data

Merchant

Services,

FDMS

BOFS team at

Melville, NY

Offshore

Location:

Calcutta, India

Back Office financial System, deals

with posting, funding, discount

calculation on merchants and

statement generations. Netman

system within BOFS deals with

deployment process and MBS system

deals with billing. MPS system deals

with merchant payments. This

project is the backbone of FDMS,

along with FESS. These two projects

manage the entire settlement,

posting, funding and statements for

merchant activity. BOFS

maintenance involves Technical

support to fix Trouble Reports (TRs)

that are raised due to some

erroneous processing by application

or faulty implementation of

functionality (i.e. a technical defect

in the application). It also includes

Enhancements, which involves

analysis and design of existing and

new modular systems, modifying the

source codes along with Unit and

Regression testing.

Operating System:

IBM-MVS

Programming

Languages:

IDMS

VSAM

Eztrieve

File-AID

JCL/Proc

VS COBOL-ll

Cobol

Endevor

ADS/O

IDMS

DMLO

OLQ

VSAM

JCL

PANVALET

Viasoft

2005


CHURCHILL™ Report


32

Cognizant Technology Solutions provides ‘Complete Project Tracking’ for FDC

Vendor Name

& Location

Project Description Technology

Stack

Project

Execution

Cognizant

Technology

Solutions

Onsite

Location: First

Data

Commercial

Services,

Colorado,

US

Offshore

Location:

Kolkata , India

Maintenance of CPT (Complete Project

Tracking) Portal that allows tracking of

Projects, Resources, and other related

information. It is a Tool-based

Application that is used to track data,

Processes and issues.

ASP

Oracle-8i

C#

Crystal

Report

2007


CHURCHILL™ Report


33

Cognizant Technology Solutions delivers ‘Action Request System Application’ for FDC

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location: First

Data

Commercial

Services,

Colorado,

USA

Offshore

Location:

Kolkata , India

Remedy (Action Request System

Application) is a software tool that is

used to install and maintain

applications written for AR System,

creating and implementing complete

applications, and making changes to

applications as business processes

evolve. It import remedy reports from

Remedy Production Server to Remedy

Testing Server and maintain

documents related this at onsite as

well as on off-shore Production

Support for Action Request System

Application.

Oracle 8i,

PL/SQL,

MS Visual

Studio,

MS.Net,

ASP.Net

2007


CHURCHILL™ Report


34

Cognizant Technologies Solutions provides ‘Plastic Level Processing’ for FDC

Vendor Name

& Location


Stack

Project

Execution

Cognizant

Technologies

Solutions

Onsite

Location: FDC,

Colorado, USA.

Offshore

Location:

Hyderabad,

India

First Data International is a part of the

First Data Europe (FDE) group with main

business focus on card processing system

and servicing entire card life cycle

players. The main business objective of

the PLP (Plastic Level Processing) project

is to give different plastic numbers to

cardholders under same billing account

and provide the ability to replace a single

plastic and not all the plastics under a

billing account, when the plastic reported

to be lost or stolen. Also, the aim is to

retain the account and it should not be

replaced by a new account. The PLP

development will provide the ability to

generate and validate Personal

Identification Number (PIN) at plastic

level.

MVS/ESA

COBOL

IBM DB2

CICS

VSAM

JCL

Assembler

Xpeditor

ACMS

File-Aid

CA-7

2005


CHURCHILL™ Report


35

Cognizant Technologies Solutions serves FDC in ‘Monetary Field Expansion’ Global delivery Project

Vendor Name

& Location


Execution

Cognizant

Technologies

Solutions

Onsite

Location: First

Data

Resources,

U.S.A

Offshore

Location:

Chennai, India

An automation toolkit for mass

change called Monetary Field

Expansion (MFE) 2003. The project

is aimed at making all the amount

variables used COBOL batch

modules MFE complaint. The

Monetary Field Expansion (MFE)

project will expand certain monetary

fields to allow the system to

properly authorize, present, process,

post and display transaction

amounts. An analysis process is

being utilized whereby the software

engineers will expand all monetary

fields in underlying code, copybooks

and working files.

MVS/ESA,

SYNCSORT

OS/390,

COBOL,

JCL,

VSAM,

FlLE AID

and other IBM

utilities

Database:

IBM DB2

2004-2005


CHURCHILL™ Report


36

iGATE Technologies delivers ‘Reporting Data Conversion Project using Oracle’ for FDC

Vendor Name

& Location


Execution

iGATE

Technologies

Onsite

Location: FDC,

USA

Offshore

Location:

Bangalore,

India

Development of Oracle Reports,

Data Conversion, Interfaces on

11.5.9. Creating custom database

objects like Views, Function

Procedure according to user

requirements. Analyzing and

developing of data conversion

script in Suppliers, GL Balances,

BOM (Bills of materials), Install

Base specifically.

Database:

Oracle

Testing:

Unit Testing

Performance

Testing

Interfaces:

Using SQL *

LOADER

2006 -2007


CHURCHILL™ Report


37

Ocxium Technologies serves ‘First Data e-commerce Websites’

Vendor Name

& Location


Stack

Project

Execution

Ocxium

Technologies

Onsite

Location: FDC,

USA

Offshore

Location:

Bangalore,

India

Ocxium Technologies creates Internet-

based financial products and services that

help financial institutions and businesses

unlock new transactional opportunities

and forge targeted customer

relationships. One of the products

involves providing cards to teenagers

with parental approval and spending

limits. The following are Ocxium

Technologies developed,

EF Travel Card

APP Gas Card (American Petrol

Products)

Wqn cash card

Visa Gift Card

Advance Cash Card

Online expense management

-NA- 2006 -2007


CHURCHILL™ Report


38

ERP Solution ASIA provides ‘Monetary Field Expansion’ for FDC

Vendor Name

& Location


Stack

Project

Execution

ERP Solution

ASIA

Onsite

Location:

First Data

Resources,

USA

Offshore

Location:

Greater Noida,

India

This project involves enhancement of

monetary fields. This represents the

transaction amount fields, which need

to be expanded to 13 digits including

two decimal positions. Balance amount

fields, which need to be expanded to 15

digits including two decimal positions.

Aggregate or cumulative amount fields,

which need to be expanded to 17 digits

including two decimal positions. This

change will allow FIRST DATA

RESOURCES (FDR) to help consumers

enrich or simplify their lives through

plastic transaction cards. In order to

achieve the requirement for

globalization and to increase the

storage capacity of the monetary fields

used in card processing.

Languages:

COBOL

JCL

Operating

Systems:

MVS,

Z/OS

Databases:

IBM DB2

Mainframe Tools:

File Aid

OLTP:

CICS

Other tools:

VSAM

TSO

ISPF

SPUFI

2007


CHURCHILL™ Report


39

Opus Software Solution Pvt Ltd provides ‘Western Union Money Transfer (Translink)’ for FDC

Vendor Name

& Location


Execution

Opus Software

Solution Pvt

Ltd

Onsite

Location:

First

Data

Corporation,

USA

Offshore

Location:

Pune, India

Translink is a product for consumer

base, which provides facility to

transfer money across the world via

network of Western Union agents.

The Western Union is a division of

First Data Corporation A global

leader in "Money Transfer" and

Messaging Service Business.

Translink is windows based

application for North America and

an International agent.

Tools Used:

Manual

Testing

Winrunner 7.6

MS Access

Jira 3.5

Whizible

2007


CHURCHILL™ Report


40

Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘Agentlink2’

Vendor Name

& Location


Execution

Opus Software

Solutions Pvt

Ltd

Onsite

Location:

Western

Union, a

division of

First Data

Corporation.

Offshore

Location:

Pune, India

Western Union, a division of First

Data Corporation, released the

’Agentlink' site to facilitate the

following:

1. Increase knowledge sharing

between Western Union and

its Agents

2. Decrease the cost of doing

business for both Western

Union and its Agents

3. Take strategic advantage of

Internet to establish a

conduit for communication

with its agents.

4. Manage the content and

deployment.

Struts

JMS

IBM

Websphere

MQ6

IBM

Websphere

Application

ServerS.1

Interwoven

CMS

AJAX

2006-2007


CHURCHILL™ Report


41

Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘CM R (Compliance Management and Reporting)’

Vendor Name

& Location


Execution

Opus Software

Solutions Pvt

Ltd

Onsite

Location:

Western

Union, a

division of

First Data

Corporation.

Offshore

Location:

Pune, India

The aim of this project is to give

compliance monitoring reports to

WU personnel and agents. This is to

provide users periodic transaction

reporting to analyze and monitor

transaction activity. The transaction

information is limited to access,

analysis and downloading.

Struts

JMS

IBM

Websphere

MQ6

IBM

Websphere

Application

ServerS.1

Interwoven

CMS

AJAX

2006-2007


CHURCHILL™ Report


42

Sagar Soft (India) Ltd provides CMS for FDC

Vendor Name

& Location


Execution

Sagar Soft

(India) Ltd

Onsite

Location:

First

Data

Corporation,

USA

Offshore

Location:

Hyderabad,

India

First Data's infrastructure provides

endless opportunities for the

development of integrated services

and solutions. This is an Internet-

based financial product and services

that help financial institutions and

businesses unlock new transactional

opportunities and forge targeted

customer relationships.

JSP

J2EE

EJB

HTML

Web logic

ORACLE 8i

2006


CHURCHILL™ Report


43

Atos Origin India Pvt. Ltd delivers ‘Telecast Projects’ for FDC

Vendor Name

& Location


Execution

Atos Origin

India Pvt. Ltd

Onsite

Location:

First

Data

Corporation,

USA

Offshore

Location:

Mumbai, India

TeleCash is specialized in the world of

Cashless (electronic) payments.

TeleCash played a primary technical

role in the introduction of chip-cards

into Germany. TeleCash offers all of its

card payment solutions as credit card

neutral company. TeleCash, a fully

owned subsidiary of the First Data

Corporation (FDC). Write SQL* Loader

Script to transfer data from legacy

System to Oracle apps staging table.

Oracle 11i,

Oracle

Financials

General

Ledger

(GL),

Account

Payable

(AP)

2007


CHURCHILL™ Report


44

Semanticspace Technologies provides ‘Order Management System’ for FDC

Vendor Name

& Location


Execution

Semanticspace

Technologies

Onsite

Location:

First

Data

Corporation,

USA

Offshore

Location:

Hyderabad,

India

The Order Management System

(OMS) is the central entry point for all

Transactions in Net Cash Client

orders. OMS facilitates order

fulfillment by notifying back-office

organization including Contracts,

Provisioning, Entitlements and Billing

when an order requires processing.

OMS orders can be initiated either

directly through OMS or created from

a TCMS opportunity, eliminating the

need for double entry. Once an OMS

order is submitted, the order is

processed, as needed, through Sales

Management Approval, Contracts,

Provisioning, Entitlement and Billing.

All groups that have processing

responsibility for an order will be

notified via OMS. As order-processing

tasks are completed, the order status

is updated, allowing for all groups to

track and manage the order process.

Operating System:

Windows

2000

Language:

VB.net

Database:

SQL Server

Automation testing

tool:

QT and Test

Director

2006


CHURCHILL™ Report


45

HSBC Software Development India Pvt. Ltd delivers ‘FDR-Metris’ for FDC

Vendor Name

& Location


Execution

HSBC Software

Development

India Pvt. Ltd

Onsite

Location:

Regional

Centre of

Excellence,

Illinois, USA

Offshore

Location:

Pune, India

The FDR-Metris project involved the

integration of “CAFE Collections

Systems" and "Toolbars Systems”

with new backend system called

‘FDR'. These two are the front-end

Credit card services applications for

Household Bank and ‘FDR’ is a third-

party system (First Data Corporation)

for enhancing merchant services for

the bank. An interface is developed

between these applications and FDR

using Data stage TX design studio.

Interface requirement analysis

involved client interactions to finalize

different message formats and

preparing the Functional

Requirements and Solution

Documentation (FRSD). The interface

is responsible for transformation of

different, messages from COBOL to

XML format and vice versa. The DSTX

event server system is deployed on

Linux and invoked by service

oriented middleware infrastructure

servers of the bank. IBM Web Sphere

MQ is used as middleware for

transmitting messages between the

applications. The interface maps are

developed using DataStageTX map

designer tool. The maps are unit

tested T and then deployed on Linux

server for E2E testing.

Datastage TX,

Design

Studio,

XML,

DSTX event

server

system

SOA:

IBM

WebSphere

MQ

Operating System:

Linux

Testing:

EZE testing

2007


CHURCHILL™ Report


46

Syntel India Ltd provides ‘Value Link – OLTP Systems’ for FDC

Vendor Name

& Location


Stack

Project

Execution

Syntel India

Ltd

Onsite

Location:

FDC, USA

Offshore

Location:

India

First Data Corporation developed the

Value Link System. As a complete

solution it provides full function online

transaction processing (OLTP) required

supporting stored value cards. Value

Link enables clients to efficiently

implement their own customized

electronic payment and promotion

programs using stored value cards.

Stored Value allows cash or other

information of value to be placed and

stored on a centralized Database. This

value can be quickly and accurately

accessed using a plastic magnetic strip

card via a common POS Terminal. It can

be used in place of paper-based

products such as cash, gift Certificates

and Merchandise credits.

Unix

(AIX),

Soloris

5.6,

C,

C++,

Pro *C,

Oracle 8i,

PVCS

2007


CHURCHILL™ Report


47

24/7 Customer Pvt Ltd provides ‘Internet Payment Gateway Services’ for FDC

Vendor Name

& Location


Stack

Project

Execution

24/7

Customer Pvt

Ltd

Onsite

Location: FDC,

Colorado, USA.

Offshore

Location:

Bangalore &

Chennai, India

This assignment involves migration of the

client's Internet POS Support Department.

The program provides inbound technical

support to online retailers who use FDC's

Internet Payment Gateway Services such

as ‘LinkPoint and ‘YourPay' to process

financial transactions.

-NA- 2007


CHURCHILL™ Report


48

Intac Software Solutions provides First Data Space (FD Space) Application for FDC

Vendor Name

& Location


Stack

Project

Execution

Intac Software

Onsite

Location: FDC,

USA

Offshore

Location:

Hyderabad,

India

FDS is an application supporting

strategy that is used to learn more about

the customer's needs and behaviors in

order to strengthen the relationships

with company and customers. Invoice

and bill numbers automatically print’s

when you fill up required data. Creating,

editing, deleting customer and vendor

list details. Payment receiving and

paying it will do automatic bank

reconciliation. General ledger maintains

item details and bank details.

Generation of the all schedules of

balance sheet and profit and loss

account. Year end process will

automatically generate the opening

balances for customer and, vendor

schedule.

JSP,

Java

Script,

JDBC,

Oracle

2005


CHURCHILL™ Report


49

Mosaic Technologies provides ‘Monetary Field Expansion’ Technology Project for FDC

Vendor Name

& Location


Execution

Mosaic

Technologies

Onsite

Location:

FDC,

Colorado, USA.

Offshore

Location:

Noida, India

This project involves enhancement of

monetary Technologies fields. This

represents the transaction amount

fields, which need to be expanded to 13

digits including two decimal positions.

Balance amount fields, which need to

be expanded to 15 digits including two

decimal positions. Aggregate or

cumulative amount fields, which need

to be expanded to 17 digits including

two decimal positions. This change will

allow FIRST DATA RESOURCES (FDR)

to help consumers enrich or simplify

their lives through plastic transaction

cards. In order to achieve the

requirement for globalization and to

increase the storage capacity of the

monetary fields used in card

processing.

IBM

Mainframe

Software:

COBOL,

JCL

Database:

IBM DB2

2007


CHURCHILL™ Report


50

Syntel India Ltd provides ‘Financial GAP Analysis’ Technology Project for FDC

Vendor Name

& Location


Execution

Syntel India

Onsite

Location: FDC,

Colorado,

USA.

Offshore

Location:

Hyderabad,

India

Mapping business requirements (As-

Is & To-Be Analysis) Preparation of

Detailed Process Flow for functional

requirements.

Oracle E-

Business

Suite 11i-

11.S.9 /

11.5.10

Oracle 9i

Win

2000

Reporting Tools:

Financial

Statement

Generator

(FSG)

Operating Systems:

Windows

(Windows XP,

Windows

2000)

Modules:

GL

lNV

PO AP

AR

FA

CM

2005


CHURCHILL™ Report


51

Covansys (India) Ltd serves FDC through ‘First Data Merchant Service’ Application Development

Vendor Name

& Location


Execution

Covansys

(India) Ltd

Onsite

Location:

First Data

Corporation,

Maryland,

USA.

Offshore

Location:

Chennai ,India

First Data is the processor that

processes the transaction for the credit

card issuer. It processes acquirers'

credit card transactions through the

financial network on behalf of

acquiring bank.

Operating

Systems:

MVS

Languages:

COBOL,

JCL

Database:

IBM DB2.

Mainframe Tools:

ENDEAVOR

FILE-AID

2005 – 2007


CHURCHILL™ Report


52

Silverline Technologies serves FDC in Application Development like ‘Bill-Back’, ‘Online Profitability’, ‘Financial Reporting’, ‘UMS Billing’

Vendor Name &

Location


Execution

Silverline

Technologies

Onsite Location:

FDC,

Maryland,

US

Offshore Location:

Chennai,

India

Bill-back: Bill-back is one of the

core credit card 2005 transaction

processing system that extracts,

stores and processes bill-back fees

for nearly 250 million

transactions a month.

Online Profitability: Online

Profitability is a data extraction

process that generates data for

profitability analysis.

Financial Reporting: Financial

Reporting is an application that

generates the financial data and

reports for the customers.

UMS Billing: A small customized

application that generates

financial reports for the UMS

Bank.

CICS,

COBOL,

JCL,

IBM DB2,

ADS/O,

IDMS,

SPUFI,

QMF,

Endevor,

File-Aid

2005 – 2007


CHURCHILL™ Report


53

Computer Science Corporation India Ltd (CSC) serves FDC by providing Application Development Services in ‘TASQ Web Ordering System’

Vendor Name

& Location


Execution

Computer

Science

Corporation

India Ltd

(CSC)

Onsite

Location:

TASQ

Technology-

First Data

Corporation,

Rocklin, CA,

USA.

Offshore

Location:

Chennai, lndia

Oracle 11.5.9 re-implementation for

Fin and implementation for

Manufacturing & CRM: The scope of

project was to get involved in the

full life cycle of implementation of

Oracle Applications Rel 11i.9 with

14 core modules of Oracle

application and tight Integration

with TASQ Web Ordering system.

Applications

11.5.9,

PL/SQL

Data Loader

Oracle Reports

AQ

Workflow

PVCS

Microsoft

Project

MS Visio

2006-2007


CHURCHILL™ Report


54

Maxsoft Technologies serves FDC by providing Application Development Services in ‘Customer Relational Management tool’

Vendor Name

& Location


Execution

Maxsoft

Technologies

Onsite

Location: First

Data

Corporation,

USA.

Offshore

Location:

Bangalore,

India

Invoice and bill numbers automatically

print's when you fill up required data.

Creating, deleting customer and

vendor list details-Payment receiving

and paying will be done through

automation and bank reconciliation.

General ledger maintains item details

and bank details.

Generation of the all schedules of

balance sheet and profit and loss

account. Year end process will

automatically generate the opening

balances for customer and vendor

schedule.

Programming:

Java,

JSP,

JDBC

Database:

Oracle

Test Management

Tool:

Test

Director

Test Scripts:

QTP

Functional Tools:

Win

Runner,

QTP

Configuration

Management Tool:

Visual

Source Safe

Bug Tracking Tool:

Rombus

2006-2007


CHURCHILL™ Report


55

Electronic Data Systems (India) Pvt Ltd serves FDC by providing Application Development Services in ‘Money Transfer System (Western Union Money Transfer)’

Vendor Name

& Location


Execution

Electronic

Data Systems

(India) Pvt Ltd

Onsite

Location:

Western

Union-First

Data

Corporation,

USA.

Offshore

Location:

Chennai ,

India

WIP RPG/400,

CL/400,

SQL/400,

DB2/400

2005


CHURCHILL™ Report


56

Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Adeptra Collections’

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location: First

Data

International,

UK

Offshore

Location:

Chennai , India

Previously clients used Power

dialler as an Automated Customer

Calling Device (ACCD) for collection

purposes. The new requirement is to

provide the clients with an alternate,

Adeptra. Adeptra will call the

customers, listed in the Collection

Queuels), get their response and

send it to Equasion system for

processing.

MVS/ESA

Assembler

CICS/DB2

COBOL

JCL

VSAM

SYNCSORT

and other IBM

utilities

2005


CHURCHILL™ Report


57

Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Falcon Fraud system’

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location:

First Data

International,

UK

Offshore

Location:

Chennai , India

Fraud extracts an enormous price,

from the cardholders. Most

advanced fraud detection system is

ever created for the industry: FDR

Falcon.

It helps stop credit card fraud at the

point of sale. The FDR Falcon

system, developed in partnership

with HNC, is the fraud control

system designed around a state-of-

the-art neural network. It lets us

formulate custom fraud strategies

and delivers flexibility through a

powerful, easy to use workstation

technology. Available 24 hours,

seven days a week, the FDR Falcon

system ensures the fraud controls

are enforced around the clock. FDI

provide monthly feeds of data to

Fair Isaac for use with the Falcon

product. Fair Isaac uses this data to

build and improve Falcon data

models.

Falcon has requested FDI to make

necessary amendments and

introduce various new fields so that

their fraud detection process would

be more efficient.

MVS/ESA

Assembler

CICS/DB2

COBOL

JCL

VSAM

SYNCSORT

and other IBM

utilities

FDI currently supply

six of the seven

separate data feeds:-

Fraud

Auths

Non-mons

Payments

Postings

Cardholder

2004-2005


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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Chargeback & Retrieval Subsystem’

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location:

First File-Aid,

CA-7 Data

Resources,

Omaha,

Nebraska,

U.S.A

Offshore

Location:

Chennai ,

India

WIP

MVS/ESA

COBOL

DB2

CICS

VSAM

JCL

Easytrieve

Intertest

Endevor

2004-2006


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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Oil Card Applications’

Vendor Name

& Location

Project Description Technology Project

Execution

Cognizant

Technology

Solutions

Onsite

Location:

First Data

Resources,

Omaha, USA

Offshore

Location:

Chennai ,

India

Oil Card: It supports 3 major oil

clients - Tosco, Amoco and Mobil

with Phillips to come in the

pipeline in the near future.

Oil System: The Oil system is

similar to FDR Bankcard System.

The transactions entered online

are captured. These transactions

are then fed into the batch system.

The Batch Update process then

takes place creating the new online

and customer files required for the

next day. The online portion of the

Oil system is predominantly

written in Assembler language and

the batch portion is written in

COBOL.

MVS/ESA,

Assembler,

CICS/DB2,

COBOL,

JCL,

VSAM,

SYNCSORT

Sub Systems involved in

Oil system:

Authorization

Billing

Cardholder

Maintenance

Charge Back &

Retrieval

CIS

Collections

Embossing

Fraud & Security

Letters

Memos

Merchant

Monetary

RMS

Settlement

Tax

Equation apps

Recovery

2003-2005


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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Equasion Bank card Applications and Old Bank card Applications’

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location:

First Data

Resources,

Omaha, USA

Offshore

Location:

Chennai ,

India

Equasion Applications (EAPPS) is a

totally integrated and fully automated

Credit Card Application Processing

System. It deals with every phase of

the application process, from the time

a customer submits an application for

a credit card until he/she gets the

card or a rejection letter. The

different phases of the system are:

Data entry, Investigate, Credit

analysis, New account set up,

Approved applications Turned down

applications, Inactive. OLDAPPS is a

totally integrated Batch Credit Card

Application Processing System. It

deals with the application process,

new accounts and non-monetary. The

client sends the new application/Non

monitories. The initial edits are done

and approved accounts are sent to the

cardholder master.

MVS/ESA,

IBM

CICS/DB2,

COBOL,

JCL,

VSAM

2002


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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Data Access Layer Project - Batch and Online Systems’

Vendor Name

& Location


Execution

Cognizant

Technology

Solutions

Onsite

Location: First

Data

Resources,

Omaha, USA

Offshore

Location:

Chennai ,

India

Batch and Online systems for Onsite &

Client Interaction

Operating System:

IBM-MVS

Database:

IBM DB2

Other Tools:

VSAM

File-AID

JCL/Proc

VS COBOL II

Endevor

CICS

FDR CICS

(Customized

CICS for

First Data)

JCL

Bigfoot

2002 – 2004


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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Investment Tracking System’

Vendor Name

& Location


Stack

Project

Execution

Cognizant

Technology

Solutions

Onsite

Location:

First Data

Resources,

Omaha, USA

Offshore

Location:

Chennai , India

Batch and Online Systems for Onsite &

Client Interaction

Operating System:

IBM-MVS

Database:

IBM DB2

Languages:

COBOL

ICL

2002


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Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Monetary Field Standardization’

Vendor Name &

Location


Execution

Cognizant

Technology

Solutions

Onsite

Location: FDC

(NE, USA)

Offshore

Location:

Chennai ,

India

Monetary Field Standardization

CICS

COBOL

JCL

IBM DB2

SPUFI

Endevor

File-Aid

2002


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Silverline Technologies serves FDC by providing Global Delivery Services in ‘FDC Tracking System’

Vendor Name &

Location


Execution

Silverline

Technologies

Onsite

Location: FDC

- Colorado,

USA

Offshore

Location:

Mumbai, India

FDC Tracking System: In this project

a Website was created for FDC so that

they could monitor the activities of

their projects done by Silverline in

Mumbai, Chennai and Newlersey.

This Website gives status of all the

work, which Silverline is doing for

the FDC. All the activities such as

allocation of work, completion of

work, raising issues, generating

reports etc are carried through this

Website.

Java 1.1

Servlet

JavaScript

JDBC

Oracle 7.3

Windows NT

2002

Note: This Sample “First Data Corporation” CHURCHILL™ company report contains 40 Global

Projects, prepared during October, 2007. There are 750 Projects with Business and

Information Technology alignment of First Data Corporation in the CHURCHILL™ report,

prepared during October 2011. For purchase of CHURCHILL™ report, visit

www.salesintellect.net

http://www.salesintellect.net/


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Metadata Solution Meeting Minutes with the Meta-Data Manager, First Data Corporation

The scope of the metadata solution

One of the initial primary goals for implementing a repository was to collate and relate the

metadata from the multiple disparate data stores into a centralized database hub to aid

impact analysis activities. The focus was on metadata that describes structured data found

in files or tables. The aim was to utilize the power of relational concepts within the

Repository infrastructure to connect ‘all of the pieces’ to aid the developers with impact

analysis.

Meta Repository Examples

Mainframe Software Inventory

Programs

Copybooks

Procs

Jobs

Control cards

DB2 (tables, columns)

DB2 (plans, packages, etc)

CICS related (modules, PF keys, etc)

Report list / new report request

Data Access / Services messages

Data Dictionary Related

Logical business name & definition

Physical data elements & formats

Allowable values & definitions

Logical data model images

Logical data model attributes


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Physical data model images

Physical data model attributes

Resource (People) Related

Name, work phone, email address, etc.

Module owners

Organizations

On call procedures / maintenance


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First Data Corporation - Business Process Outsourcing

First Data Corporation is developing a strong utility focus grounded along transactional LOB

and is oriented around customer touch points. First Data has a robust product line, offers

scalability and features more certain company destiny than many competitors. If there is a

short straw to the company's offering it is a short-term lack of utility BPO experience, but

the company is focused and in UtiliPoint’s estimation really knows how to layer its

cumulative business experience in the utility industry and offers utility executives much in

the way of advice and BPO programs regarding how to improve the utility business

enterprise. UtiliPoint International has had the privilege of evaluating first-hand First Data's

meter-to-cash services capabilities and offers the following specific analysis validation of

the company's capabilities and offerings.

First Data will lead the way in offering utilities the most comprehensive meter to cash

solution from one company including,

Customer Information System

Hosting and Application Management: The technology underpinning of a utility back office

is contained within its Customer Information System (CIS). On an ongoing basis, First Data

manages the data center, data network and the entire application providing help desk

services, maintenance, system upgrades, custom programming and parameterization on a

seamless basis. First Data strives to take the risk out of CIS application management by

continually looking for the best disciplines to manage all areas of the application, including

interfaces, APls and other mission-critical connections to vital back-office system.

Data Center Management Services

First Data operates numerous data centers throughout the world and invests millions of

dollars annually in technology, facilities and network infrastructure. The company leverages

leading edge technology, disciplined processes and quality control best practices. Through

advanced design, construction and access management strategies, including intrusion

detection strategies using data isolation and encryption, the facilities are among the most

secure in the world.

Data Center Capabilities are,

o Database Management


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o Networking Management

o Web Hosting

o Storage Management

o Facilities Management

o Application Management

o Systems Management

Payment Processing Services

First Data can handle any payment type, any-time, anywhere in the world, including credit

or debit card, ACH/direct debit, Internet payments, phone payments and traditional check

payments. First Data's Western Union maintains more than 220,000 agent locations

throughout the world and provides field payment strategies at a fraction of the cost of

maintaining local offices. First Data can also manage electronic Bill Payment & Automated

Processing (EBP&AP) via the Internet and can help utilities drive customers to the Internet

to take advantage of self-service payment options. First Data also creates other payment

options that have particular appeal to utilities’ large commercial and industrial customers

giving them greater business flexibility and low cost.

Bill/Print Mail Services

First Data currently processes more than 2.7 billion pieces of mail per year for customers,

including customer bills/statements, letters, notices and offers. The company maintains

facilities in four separate bill print and mail processing locations around the United States.

First Data is one of the U.S. Postal Service's largest single customers and the company has

earned the distinction of having four of its facilities MPTQM (Mail Preparation Total Quality

Management) certified. This certification by the USPS ensures that the company's mail

handling processes meet or exceed standards to guarantee faster delivery of mail to

customers and acceleration of payment receipt via the U.S. mail stream.

Customer Care Services

FDC Customer Care Services at a Glance 16 domestic locations—5,000 seats

o 7 X 24 X 365 operations

o On-line customer care

o Back-office support

o Support multiple language needs


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o State-of-the-art switching technology

o Sophisticated IVR applications

Large scale Interactive Voice Response Programs

Displacing a call with an interactive, automated message saves a utility considerable back-

office expense. First Data routinely delivers IVR call completion rates at a reduced rate of

what utilities experience on their own or with other call volume outsourcers today.

Automated outbound and pre-emptive messaging

As utilities seek to remove costs from the utility back office, a key premise is taking pre-

emptive action to reduce the number of calls coming in to the customer care center. First

Data's outbound messaging technology helps utility clients send automated telephone

messages to their customers. Typical uses include outage notification, energy curtailments,

appointment confirmation, disconnect notices, payment arrangements and collections

courtesy calls.

Live Agent Support

First Data provides all types of live agent support programs for utilities.

First Data provide services ranging from total call center outsourcing, to after-hours calling

support to outage management.

Receivable Management Service

First Data offers all-inclusive collection products tailored specifically for the utility business.

The program relies on a detailed process of screening, segmenting, treating and monitoring

a customer base. First Data's credit and collections capabilities include predictive modeling

to identify delinquent customer behavior, issuance of delinquency notices, skip-trace data

query and online credit bureau access.

During 2006, First Data serves more than 200 utility clients with various services that help

utilities increase revenue, meet marketplace demands, and deliver fast, easy and flexible

payment solutions.


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First Data Corp – Key Executives Jonathan J. Judge, Chief Executive Officer

Mr. Jonathan J. Judge, Jon has been the Chief Executive Officer of First Data Holdings Inc. and

First Data Corporation since October 1, 2010.

Mr. Judge served as the President and Chief Executive Officer of Paychex Inc., a provider of

payroll and human resource services, from October 1, 2004 to July 31, 2010. He served as

Officer of Crystal Decisions Corp.

Mr. Judge served as President and Chief Executive Officer of Crystal Decisions Inc. since

October 2002 until the merger of Crystal Decisions with Business Objects S.A., in December

2003.

Since 1976 until he joined Crystal Decisions, he was employed by International Business

Machines Corporation ("IBM") where he held several senior management positions.

From 2001 to 2002, he served as General Manager of IBMs Personal Computing Division.

From 1998 to 2001, he headed up the worldwide sales, service, and support functions of

IBMs Personal Computing Division and was a member of the worldwide management

committee of IBM from 1999 to 2002.

Prior thereto, he held various sales, marketing, and management positions at IBM. Mr. Judge

has been a Director of PMC-Sierra Inc. since April 2004, First Data Holdings Inc. and First

Data Corporation since October 1, 2010.

He has been a Member of Upstate New York Regional Advisory Board of The Federal

Reserve Bank of New York since December 2008. He served as Director of Paychex Inc. from

October 6, 2004 to October 31, 2010.

Mr. Judge served as a Director of Dun & Bradstreet Corp. from December 2008 to October

18, 2010.

He served as a Director of Crystal Decisions Inc., from November 2002 to December 2003.

He holds Bachelor of Arts degree in Economics from Harvard University.


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Raymond E. Winborne, Chief Financial Officer

Mr. Raymond E. Winborne, Ray, has been the Chief Financial Officer and Principal

Accounting Officer of First Data Corporation since November 11, 2010 and September 30,

2009 respectively.

Mr. Winborne has been Executive Vice President of First Data Corporation since May 26,

2010.

Previously, Mr. Winborne served as Senior Vice President of finance, Controller and

Principal Accounting Officer of First Data Corp. since September 30, 2009 and aslo served as

its acting Chief Financial Officer from May 26, 2010 to November 11, 2010.

Mr. Winborne served as Senior Vice President of Finance and Controller at Delta Air Lines

Inc. from April 2007 to September 2009 and served as the Senior Vice President, Chief

Financial Officer of Southeast Region for AT&T, Inc. from January 2007 to April 2007.

Prior to that, Mr. Winborne held various positions in the finance group of BellSouth

Corporation from January 1999 to December 2006 and most recently served as its

Controller.

From 1990 to 1999, he served at the public accounting firm PricewaterhouseCoopers, LLP.

Mr. Winborne holds a bachelor’s degree in business administration from Troy University

and is a Certified Public Accountant (CPA).


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Kevin M. Kern, Chief Technology Officer and Executive Vice President of Global Operations & Technology

Mr. Kevin M. Kern has been Chief Technology Officer and Executive Vice President of Global

Operations and Technology at First Data Corporation since May 2010.

Mr. Kern served as Chief Information Officer of Unisys Corp. since September 20, 2006. Mr.

Kern joined Unisys from CA Technologies (formerly, CA, Inc.), where he served as Senior

Vice President and Chief Information Officer since July 2004.

Mr. Kern has 28 years of global IT and business experience, including stints at Wellpoint

Health Networks, Hewlett-Packard and SAP America. He served as Chief Information Officer

of Compaq Computer Corp.'s EMEA (Europe, Middle East and Africa) organization.

Later, upon the completion of Compaq's merger with Hewlett-Packard Co., he served as Vice

President, Managed Services Design and Delivery, worldwide, where he lead customer

solutions development, transition, and delivery.

Mr. Kern started his career as an industrial engineer with Mack Trucks, where he developed

a deep understanding of process and technology in manufacturing.

Over the course of his career he has developed expertise in oil and gas, high tech and

software.

He was a recipient of the Information Week Top Innovators 500 Award.

Mr. Kern holds an MBA from Wilkes University in Pennsylvania.


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Edward A. Labry , President of North America

Mr. Edward A. Labry, Ed, III, has been the President of North America at First Data

Corporation since January 2011.

Mr. Labry served as President of Retail & Alliance Services at First Data Corp.

Mr. Labry served as Executive Vice President of First Data Corp. He served as Head of U.S.

Operations at First Data Corp. since September 24, 2007.

Mr. Labry served as Senior Executive Vice President of First Data Corp. since February 2006

and President of First Data Commercial Services, from January 2006 to September 2007. He

served as Special Assistant to the Chairman for First Data Corporation from February 2004

to May 2005.

He served as President of Prepaid Services at First Data Corp. from May 2005 to January

2006.

Mr. Labry served as the President of Concord EFS Inc., since 1994 and as its Chief Marketing

Officer since 1990.

Mr. Labry joined Concord in 1984. He serves as the Chairman of the Board of Directors of

Neurorecovery, Inc.

He serves as Director of EFS Federal Savings Bank (Cordova, Tennessee). Mr. Labry serves

on the boards of the Hutchison School, and Cumberland University.

Mr. Labry served as Director of Concord EFS Inc., since 1993 and its subsidiary EFS National

Bank, Memphis, Tennessee, with which he has been Associated since 1984.

Mr. Labry served as a Director of Swift Transportation, Dixon Gallery and Gardens, Memphis

Tomorrow and Children's Museum of Memphis.

Mr. Labry served as a Director of M.S. Carriers Inc. since September 1999. In April 2007, Mr.

Labry was awarded the first-ever Distinguished Payments Professional of the Year Award

by the Electronic Transactions Association.

In addition, He was recognized as Payments Executive of the Year by Cards & Payments

Magazine/SourceMedia. Both awards were presented to him for his more than 20 years of

industry innovation and visionary leadership.

He holds a B.S. degree from Cumberland University, which granted him the "Award of the

Phoenix" for Outstanding Service in 2002 and an Honorary Doctorate in 2003.


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John Elkins, President of EMEA

Mr. John Elkins serves as the Chief Marketing Officer and Executive Vice President of

FundsXpress Financial Network, Inc.

Mr. Elkins has been President of EMEA, Asia Pacific & Latin America at First Data

Corporation since March 2011 and has been Chief Marketing & Strategy Officer since

September 2009.

He served as Executive Vice President of First Data Corp. since September 2009. In this role,

Mr. Elkins is responsible for global marketing and brand development.

Prior to joining First Data, he served as a Senior Advisor to McKinsey & Company. From

1991 to 1999, he served as the Chief Executive Officer of the Naisbitt Group.

He also previously served as Executive Vice President and Chief Marketing Officer for Visa

International.

He founded FutureBrand in 1999 and served as its Chairman and Chief Executive Officer. He

was also Co-Founder and President of DiefenbachElkins, a future forecast and strategy

business that grew significantly in employees, clients and revenues between1990-1995

before being acquired by IPG.

He serves as Chairman and Director of Elateral Limited. He serves as a Director of FINCA

International, Inc.

He has been Director of OnRequest Images, Inc. since December 2008. Mr. Elkins serves on

the United Nations Advisory Board for Inclusive Financial Service.

Mr. Elkins was a Member of the McCann-Erickson WorldGroup board from 1997 to 2004

and has published several papers on the topic of payments including “Payment Solutions for

Modernizing Economies,” Commonwealth Business Council Report, September 2006;

“Electronic Payments: A Catalyst for Tourism & Economic Development,” World Economic

Forum Travel & Tourism Competitiveness Report 2007; and “Rethinking Commercial

Security in the Digital Age,” Visa Whitepaper, June 2007.

Mr. Elkins holds a master’s degree from the University of Oregon and a bachelor’s degree

from the University of Exeter, England.

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CHURCHILL™ Report FIRST DATA CORPORATION · 2017-10-16 · Sales Intelligence Report CHURCHILL™ Report FIRST DATA CORPORATION 6 First Data Corporation – Company Profile First