Chris FowlerGeneral Counsel UK Commercial, BT plc

© British Telecommunications plc

The parallels between telecoms business and the legal industry today?

• Commoditisation of traditional revenue streams • Move from traditional usage / variable charging models to

fixed / output based models• Disruptive technology • Lower regulatory barriers to entry – new entrants without

the cost based of established providers

– How has BT adapted?

© British Telecommunications plc

Never confuse effort with results!

© British Telecommunications plc

Ahead of the GameBT Legal’s vision is to be: a trusted partner delivering a business-focussed and competitive service to our customers to help them thrive in a changing world

Simple by managing our people by what they do,

not who they do it for

Efficientby

standardising what we do and

providing our people with the

tools to do things right first

time

Clearby clarifying our

role & accountabilities

and being supported to do

it well

Smartby being

informed and knowing our function and

business inside out… and outside in

We will be…

A C

B

D

A1 Enhance know-how & training

A2 Effective communications

A3 Optimise financial planning

B1 Shared services

B2 Core legal services

B3 Central operations

C1 Rationalise & enhance tools

C3 Purchasing excellence & optimisesuppliers

C2 Rationalise systems & processes

D1 Role clarity & accountability

D2 Leadership impact and people engagement

D3 Performance management

BT Legal Vision and Underpinning Transformation Themes

2

Data to drive business behaviour

• Contracts / Transaction documents are data points • Data is driving a discussion on the value of a negotiation!• Being forensic on legal’s involvement in the contracting cycle time • Opportunity for law firms given their transactional data – game changer if it can be used with

technology

Legal cycle time

© British Telecommunications plc

Using data to manage the BT legal business and demonstrate efficiency

© British Telecommunications plc

How long is it with legal and how long with the BT Business?

© British Telecommunications plc

Motor Claims • Claims handling

for 45000 vehicles• Annual claims

turnover 6000• Recover 94.5%

ULR losses• Comprehensive

3rd party intervention

Public Liability • Annual claims

turnover 5800• Over 55% of

injury claims rejected

• Pro active property repair service

Employment Law• Servicing a UK-

wide workforce of 89000

• Support deals worth over £2bn

• Includes all advocacy

• 300 tribunal claims annually

Employers’ Liability• 350 accident and

disease claims annually

• Serious incident management

• Expertise includes noise, asbestos, stress

• Catastrophic injury

An ABS entity that enables BT Legal to be managed on EBITDA not just GMC