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Brighter Futures Australia Pty Ltd
This is to certify that
Chloe Marshall has fulfilled the requirements for
SIR30212
Certificate III in Retail Operations
_____________________________ __________________________
Robyn Pearce Tracy Taylor Director Director
Date Issued: 27 February 2015
Certificate Number: 00000078 Student Number: 000073
Brighter Futures Australia Pty Ltd Suite 12, 36 Finchley Street, Milton QLD 4064P.O. Box
1690, Milton QLD 4064 Phone: 07 3368 1061
Email: [email protected] Web: http://www.bfaustralia.com.au
ABN: 68 156 214 603 RTO ID: 41045
Brighter Futures Australia Pty Ltd
RTO ID: 41045
Chloe Marshall
Student Number: 000073
SIR30212 Certificate III in Retail Operations
Date Unit Code Unit Name Result
February 2015 BSBCMM301B Process Customer Complaints Credit Transfer
February 2015 BSBDIV301A Work effectively with diversity Credit Transfer
February 2015 BSBWHS302A Apply knowledge of WHS legislation in the workplace
Credit Transfer
February 2015 SIRXCCS201 Apply point-of-sale handling procedures Competent
February 2015 SIRXCCS202 Interact with customers Credit Transfer
February 2015 SIRXCLM101 Organise and maintain work areas Competent
February 2015 SIRXCOM101 Communicate in the workplace to support team and customer outcomes
Competent
February 2015 SIRXIND101 Work effectively in a customer service environment
Competent
February 2015 SIRXRSK201 Minimise loss Competent
February 2015 SIRXSLS002A Advise on products and services Competent
February 2015 SIRXSLS201 Sell products and services Competent
February 2015 SIRXSLS303 Build relationships with customers Credit Transfer
February 2015 SIRXWHS101 Apply safe work practices Competent
February 2015 SIRXWHS302 Maintain store safety Credit Transfer
