Cheyenne Pc repair

Adam MarquezCheyenne Pc repairJoyce Ruthers CEOFrank Timberline CIOAdam Marquez PC TechJoe Eberhardt PC TechEmployees

Our choice for customer relations is Microsoft Dynamics CRMMicrosoft dynamicsCustomer RelationsTechnical SupportTwo primary usesPC TechsAdam MarquezJoe EberhardtUsers of crmIn the PC Repair business all five of Porters forces are in play against us.

The bargaining power of our suppliers will be high as we will not have the ability to purchase in bulk and so have vendors compete on price.

Customers too will have high bargaining power because they can choose to postpone repair or instead purchase new.

Entry into this market is easy, skill and will.

Substitute products such as the family PC guy or big box retailers are high.What does porters model say?Accounts

Mobility

KnowledgeTotal customer information for technical support.

Customer info on the go.

Store accumulated knowledge for future use.Features to be used and whyIn the first year we anticipate getting known in the community will be difficult but essential effort.

Initial funding will also be a first year issue.First year challengesFor three years of Software Assurance the cost is $1,236.

Training is free and Microsoft CRM runs as a web client it will run on PC already in the budget.What will it cost?

Why will we succeed?

WE have skilled People