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Transforming Information Technology in the Commonwealth. Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth McIntire School of Commerce, University of Virginia March 18, 2005. Today’s Topics. The VITA Story Public sector challenges Stage 1 - Integration - PowerPoint PPT Presentation
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www.vita.virginia.gov
Cheryl F. ClarkDeputy Chief Information Officer of the Commonwealth
McIntire School of Commerce, University of VirginiaMarch 18, 2005
Transforming Information Technology in the Commonwealth
www.vita.virginia.gov 2expect the best
Today’s Topics• The VITA Story
• Public sector challenges • Stage 1 - Integration
– Challenges and Achievements– Technical, Social, and Political Factors– What worked and 20/20 hindsight
• Stage 2 - Transformation– Priorities– What “Done” looks like
www.vita.virginia.gov 3expect the best
In a Nutshell….
Created IT “Utility”Formed a new organization in 4 months Defined organization, services, & culture
Consolidated Agency IT ResourcesTransitioned IT assets and support staff from 90 Executive Branch agencies in 18 months
Met All CommitmentsMet all deadlines, promises, and commitments with no disruption of services, without start-up funding
Launched TransformationInitiated efforts to truly transform service delivery in the Commonwealth by consolidating, standardizing, and leveraging a common infrastructure
Complete?
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IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
34
82836 109 5
Small 1/1/2004
www.vita.virginia.gov 5expect the best
IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
34
82836 109 5
Small 1/1/2004
56
543
15,932
986 233
Medium 7/1/2004
www.vita.virginia.gov 6expect the best
IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
34
82836 109 5
Small 1/1/2004
56
543
15,932
986 233
Medium 7/1/2004
87 1,492 59,400 2,900 698
Large 1/1/2005
www.vita.virginia.gov 7expect the best
IT Consolidation in Virginia
Orgs. Locations PCs Servers Employees
59
543
15,932
986
192
VITA Today (Including Baseline)
90 1,497 60,000 3,000 1,081
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Locations Supported by VITAAs of July 1, 2003
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Locations Supported by VITAAs of January 1, 2005
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Locations Supported by VITAAs of January 1, 2005
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Comparing Apples to Aardvarks• In the private sector, mergers & acquisitions
(M&A) involve integrating– Apples and apples (similar line of business)– Apples and oranges (new business)
• In the public sector, IT integration typically involves integrating apples and aardvarks– 10 Secretariats– 183 Business functions
www.vita.virginia.gov 12expect the best
Apples to Aardvarks
• Private sector - Funded and staffed in “clean room” style• Public sector - Unfunded mandate with no more staff
• Private sector - Integrate quickly, then transform• Public sector – Do it all at once
• Private sector – Think enterprise! • Public sector – Guard the silos!
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That was then . . .
Technical Factors
Systemic Factors
Political Factors
Human Factors
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This is now . . .
Technical Factors
Systemic Factors
Political Factors
Human Factors
Technical Factors
Systemic Factors
Political Factors
Human Factors
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Technical Discoveries• Legasaurs• Lack of maintenance• Interoperability & standards• Remediation• Asset inventory & tagging• Three (to 90) of everything• VITA is classic “cobbler’s child”
www.vita.virginia.gov 16expect the best
Social & Political Factors
• Everyone wants to transform, but nobody wants to change!
• Same faces, same places• When in Rome….• VITA envy• Information gap• VITA time warp• Fatigue & future shock • Customer Service?
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What Worked and What Didn’t• What worked…
– Relentless pursuit of vision– Adaptation, not adoption– Leadership & sponsorship– Management Crisis/Crisis Management– Talented, dedicated staff– Collaboration and cooperation– Communications
• Lessons?– Do it sooner– Do it backwards– Say “no” more often– Integrate first, then transform– Be data driven
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Transformation Priorities & Challenges• Private Sector Partnerships thru the “PPEA” (Public/Private
Education & Infrastructure Act)– Two competitors (January)– Infrastructure Due Diligence (March)– Detailed proposals (July)– Review and potential comprehensive agreement (October)
• Enterprise architecture and standardization• Enterprise & investment thinking• Business development & marketing• Shared services & pricing model• Security
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GOVERNANCE: Respecting Data Sovereignty
FUNDING: Incentives for Collaboration CONSOLIDATION: Build IT Once
COMMON NETWORK: Tying Multiple Enterprises Together at the Edges
BUSINESS PROCESSESSECURITY/ IDENTITY
APPLICATIONS
PLATFORM ARCHITECTURE
INFRASTRUCTURE
COM
MON
TEC
HNOL
OGY
Publ
ic S
afet
yEd
ucat
ion
Hea
lth
& H
uman
Res
.Ad
min
istr
atio
nTr
ansp
orta
tion
Nat
ural
Res
ourc
esCo
mm
erce
& T
rade
Secretariats
COMMON INTERFACE,
INFORMATION &TRANSACTIONS
CITIZENS, TRADING PARTNERS &
PUBLIC ENTITIES
MU
LTI E
NTE
RPRI
SE -
VERT
ICAL
NATIONALREGIONALSTATELOCALITIESHOUSEHOLD
Source: Center for Digital Government, 2004.
What Done Looks Like…
Fina
nce
Agri
cult
ure
&
Fore
stry
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For More Information on VITAwww.vita.virginia.gov
Cheryl F. ClarkDeputy CIO of the Commonwealth
